BT (British Telecom)

BT (British Telecom) Outage Report in Chertsey, Surrey, England

Problems detected

Users are reporting problems related to: internet, e-mail and wi-fi.

The latest reports from users having issues in Chertsey come from postal codes KT16.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Chertsey, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Chertsey, Surrey, England 04/01/2025 15:45

April 01: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (14%)

    E-mail (14%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Chertsey, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Aldershot, Hounslow, Windsor, Ealing, Slough, Wembley, Isleworth, Feltham, Egham, Esher, Walton-on-Thames, Hayes, Virginia Water and Bracknell.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Chertsey, England

Latest outage, problems and issue reports in Chertsey and nearby locations:

  • AviatorDavid David Cheung (@AviatorDavid) reported from Hillingdon, England

    @bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

  • crazyaimz4 Amy Withnall (@crazyaimz4) reported from Richmond, England

    @bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.

  • AviatorDavid David Cheung (@AviatorDavid) reported from Hillingdon, England

    @EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

  • RadioFacilities Radio Facilities (@RadioFacilities) reported from Hounslow, England

    @btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

  • willperryTV Will Perry (@willperryTV) reported from Ealing, England

    None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv

  • BlackheathDogs Blackheath Dog Walkers (@BlackheathDogs) reported from London, England

    @bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

  • BanquetRecords Banquet Records (@BanquetRecords) reported from Kingston upon Thames, England

    it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

  • yorkshire_rebel Mark Scaife (@yorkshire_rebel) reported from Slough, England

    @bt_uk According to the automated phone call just recieved, my BT internet will be disconnected shortly due to people accessing my account without permission. Hung straight up. This is me reporting the problem to you. Thanks.

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

  • carlozoccali Carlo Zoccali (@carlozoccali) reported from Woking, England

    @bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

  • matw69 Mathew Wood (@matw69) reported from Richmond, England

    Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!

  • physiorichmond Michelle Cuthbert (@physiorichmond) reported from Richmond, England

    @bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

  • MaverickLegacy Graham Le Fevre (@MaverickLegacy) reported from Brentford, England

    @bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

  • theremaybebugs Annie Jenkins (@theremaybebugs) reported from Richmond, England

    @bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    @bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.

  • sjr66qpr Robbo (@sjr66qpr) reported from Richmond, England

    @SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    @bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • vickyjenner1 jennev (@vickyjenner1) reported

    @bt_uk Funnily enough, even though there is nobody down there now, thankfully it’s working again. Now let’s try to get on with my work again.

  • ali_nebraska Nebraska (@ali_nebraska) reported

    @bt_uk broadband not working in SE15 - is this a known outage?

  • dragondave55 David Pipe (@dragondave55) reported

    I keep waiting for @bt_uk to fix their BT Cloud Android app. But then I haven't seen a pig fly recently. Looks like it may be time to look at new service provider.

  • samhinks Sam Hinks (@samhinks) reported

    @btbusinesscare, @BTBusiness. Something told me it would be a nonsense dealing with BT trying to get fibre broadband. Should have trusted my instincts. Apparently my address doesn't exist, even though I'm an existing customer. Can anyone else provide that service in Stockbridge?

  • TurnbullsCans TurnbullsCans (@TurnbullsCans) reported

    @virginmedia I’m just going to stop my payments. Pointless raising another complaint when you can’t even deal with those properly. I wouldn’t choose to fly with Ryanair so I don’t know why I choose VM for home media. Time to sort that out. Hello @bt_uk

  • vickyjenner1 jennev (@vickyjenner1) reported

    @bt_uk They dug down there a few days ago, and was working on it but there is nobody there now. My internet was working perfectly fine this morning, but since someone has yet again come and left, it’s now not working

  • mrshelenchapman Helen Chapman (@mrshelenchapman) reported

    @bt_uk truly appalling service from an array of your departments. You are not working as one team. Spent 6 days trying to solve a problem and just going round in circles. Very disappointed and frustrated!

  • Scullie01 MistyMoo (@Scullie01) reported

    @bt_uk Hi. Moving house tomorrow and the activation date for new service is tomorrow. However, I have no service today at current address. Help!

  • squireknottyash rob fraser (@squireknottyash) reported

    @btbusinesscare yes it's ongoing. problem will be fixed tomorrow. but that's what I was told yesterday.

  • zzybirdy izzy (@zzybirdy) reported

    @bt_uk your service is absolutely appalling, we’ve waited 4 days and our internet still isn’t back up, now have to wait until monday!! i’ve spent over £40 on data because i have to work from home!