BT (British Telecom)

BT (British Telecom) Outage Report in Chertsey, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Chertsey, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Chertsey, Surrey, England 08/29/2025 11:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (13%)

    E-mail (13%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Chertsey, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Farnborough, Northolt, London, Walton-on-Thames, Wembley, Hounslow, Teddington, Slough, Guildford, Ealing, Ashford, Hayes, Barnes, Feltham and Windsor.

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City Problem Type Report Time
United KingdomFarnborough Phone
United KingdomNortholt Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomWalton-on-Thames Wi-fi
United KingdomLondon E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Chertsey, England

Latest outage, problems and issue reports in Chertsey and nearby locations:

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

  • TalieDelemere talie (@TalieDelemere) reported from London, England

    @bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk so rang BT today , to move all my services to them, said they would call me back, this morning, still waiting , typical BT useless, so have decided know that I will go to virgin,much better customer service at least virgin get things done, not like 3rd rate BT

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!

  • Lochlanndg Lochlann (@Lochlanndg) reported from London, England

    @SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .

  • Winemonday Pam (@Winemonday) reported from Richmond, England

    @bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • CaitTeachesKind Caitlin Bracken #TVTTagTeam (@CaitTeachesKind) reported from Slough, England

    @bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • DrStevenChapman Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England

    @bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • LeonHutton Leon (@LeonHutton) reported

    @bt_uk is there a way to see / find out an ETA of when Full Fibre will likely be available in my area? Currently with Virgin Media and getting 350Mbps. Very unhappy with their customer service but sadly you can't offer us speeds anywhere as close yet! :(

  • usamabasit Usama Basit 💙 (@usamabasit) reported

    @bt_uk Hi. Can you help? You are lost resort before I end my contract with you. Wi-fi not working since 10th January 2022. Called you, arranged for engineer to come look. Appointment booked for 13th January. He found no fault internally. Booked external engineer.

  • AVCole10 AVC (@AVCole10) reported

    @bt_uk SM48002065 I am account holder, I really am at the end of my tether with the terrible service from BT this week, I agreed with lady on first call a package I was pleased with and it’s all just been a farce since then thank you for helping

  • ati_fitness_ AspireToInspireFitness (@ati_fitness_) reported

    I’m put so much time and money into my advertisement with my number I have booking systems due to covid and insurance I’ve had to pay extra on phone bills for hotspot and extra on booking systems @bt_uk disgusting customer service the way I’ve been treated #badcustomerservice

  • ClareCoyne8 Clare Coyne (@ClareCoyne8) reported

    @tweedtotyne @bt_uk Family has to get an MP involved before @virginmedia would help. Shameless.

  • CorvoAttanoII Corvo Attano (@CorvoAttanoII) reported

    @bt_uk it says on your website "we're currently making network improvements and this may cause temporary disruption" I'm unable to connect to the internet at the moment. How long will it be, I've waited for the recommended time and reset the hub but still no connection.

  • Rocknrollhobo Gareth (@Rocknrollhobo) reported

    @bt_uk Yes. Apparently there is an issue in the area that should have been completed by 1330z it’s now 1600. Can you check my service on my postcode and adddress please and find out what’s going on?

  • Crazy_DavidP David Preston (@Crazy_DavidP) reported

    @bt_uk No I agreed to BT broadband protect by McAfee. Norton has issues with windows 10. So technically your leaving us zero protection.

  • garethrees9 Gareth Rees (@garethrees9) reported

    Can someone explain why @bt_uk sucks so bad at helping customers and not messing things up? Feel a switch @virginmedia might be necessary 🤬

  • PhilSpackman Phil Spackman (@PhilSpackman) reported

    @bt_uk Apologies for being a moaning myrtle just obviously frustrating what I’ve been through with you guys and have these issues still and paying extra for Wi-Fi discs to hardwire and still not great.