BT (British Telecom)

BT (British Telecom) Outage Report in Chertsey, Surrey, England

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The latest reports from users having issues in Chertsey come from postal codes KT16.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Chertsey, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Chertsey, Surrey, England 09/18/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (12%)

    Phone (12%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Chertsey, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Brentford, Wembley, Greenford, Southall, Slough, Walton-on-Thames, Worcester Park, Ealing, Hayes, Guildford, Ascot, Chertsey, Hampton and Farnborough.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBrentford Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Chertsey, England

Latest outage, problems and issue reports in Chertsey and nearby locations:

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    Wtf @btsport why did the Flyers v Canadiens game change to Coyotes v Avalanche? Yet @NHLTVSupport still says UK blackout

  • CllrHelenTaylor Cllr Helen Taylor (@CllrHelenTaylor) reported from Maidenhead, England

    @bt_uk Thank you but sadly your information seems incorrect as I can categorically tell you it drops several times a day. My husband works from home so it is noticed each time and it always goes down in the evening.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • Pauljar58453395 Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • OhbPark ParkParadeTrappyOHB (@OhbPark) reported from Brentford, England

    Could some one look at this **** my team 😢@ManUtd @btsport

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport Doesn't work in the UK :/

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • young_tom88 TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • Sonjamclaughlan Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • stevemessenbird Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • paulcaterNG1 paulcater (@paulcaterNG1) reported

    @bt_uk Words just fail

  • DamonCochrane1 Damon Cochrane (@DamonCochrane1) reported

    @bt_uk Link doesn’t help at all.

  • 68billie Patricia boldeo (@68billie) reported

    @bouncenyc @bt_uk I agree solution to problems is you have to upgrade your package, even if you just signed up with them. Stay clear BT they don’t help the situation, I am nhs staff and want more money from me.

  • KatieHirst7 Katie Hirst (@KatieHirst7) reported

    @bt_uk hi I’ve just received an email saying you’re stopping my basic email service for payments due but basic is free?? I’ve had this email for 20 years please help!!!

  • Emzy_17 Emmsey 🌙☀️ (@Emzy_17) reported

    @bt_uk Morning, I am having an issue with my BT Halo and it's not giving me benefits on the two other phone numbers connected to my account. Can you help please. Thanks.

  • alirattansi20 Aliraza M Rattansi (@alirattansi20) reported

    I am curious to see if the media or the einsteins in tv will call out Klopp for his continuous bitching and moaning. This time it was the the full pitch. The guy made it of excuses and he never stops. He is the FA and Media poster child @premierleague @SkySportsPL @btsport

  • notjustjack Jack Deverson (@notjustjack) reported

    I'm delighted you are installing cables, as had they been in place I'd probably have switched to VM when I had to change previously. However, this is no fault of @bt_uk, and it causes real problems for those working remotely or relying on an internet connection to run a business.

  • LadyNolan Natalie Nolan (@LadyNolan) reported

    @bt_uk No landline. No WiFi. No engineer turned up, despite my calling to check definitely coming today. No help. BT stands for Bloody Terrible.

  • BURNLEYJOHN1 BURNERS (@BURNLEYJOHN1) reported

    @bt_uk . i left @Sky because the wifi was ****. its worse with @bt_uk. if we have 2 things at once needing wifi it stops. going back to the 80's when we had wind up internet. BT not fit for puopose.worse than british rail you muppets

  • notjustjack Jack Deverson (@notjustjack) reported

    Obviously nobody means to do that when they’re working, but it is negligent, it affects a major service, and it’s certainly not @bt_uk’s fault that it happened. As I’m not a customer, what’s the best support channel through which I can discuss compensation for those affected?