BT (British Telecom) Outage in Addlestone, Surrey, England

.@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

@Fraggle_D6 @afneil @SkyUK @BTCare Make sure you log a formal complaint and get compensation for every day of no service. Good luck!

@bt_uk Seems to be back up to normal speeds now so was probably just an overnight outage, although the completion date on that fault has now changed by a day.

I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

@bt_uk hello, ironically, I could not complete my online chat about my broadband and Wifi because my connection is very very bad. Please can I speak to a human.

@bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

@EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

@bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

@bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service

@btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.

Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv

@bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.

@SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

@SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

@btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

@bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

@SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

@bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

@bt_uk According to the automated phone call just recieved, my BT internet will be disconnected shortly due to people accessing my account without permission. Hung straight up. This is me reporting the problem to you. Thanks.

@UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

@btsport **** off with your freezing live stream. I’m trying to watch #BARLFC

@threeredkings No they won’t- @btsport @bt_uk has no issue charging for 24 / 7 WiFi & delivering 16/7 service but offering an upgrade to get a refund when service fails.

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@peterjarrett3 @mrjakehumphrey @Lionesses @ManCityWomen @btsport Two stupid question if I’m honest. Women get paid less because no1 watches it because it’s shit (hard facts). And to your second question who actually cares

@tommyhill33 @btsport @btsportmotogp I am EE mobile phone network and got it for £5 a month on 3 devices just down load the app to the tv and sign 👍👍👍👍 or use a laptop and usb to hdmi lead to the tv 👍👍👍 a

Over a month now without telephone line. @bt_uk case manager is Liam, but despite my calls no callback to say sorry, or what’s happening. Appalling service from @BTCare @bt_uk

@btsport **** your app player, missing the last 20 mins with some bullshit error code

@btcare it’s now over 2months since I was promised a free amazon echo dot as part of renewing my broadband contract in Nov 2018. Despite numerous phone calls & asking for a complaint to be loaded I still do not have the dot nor any response to my complaint. Come on bt.

@BTCare Hi. It says service seems ok but my super fast broadband is much slower than usual

@btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

@TonyAdams @btsport You should have got down there and pulled the shirt back on

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

Just signed up for @btsport with a @Wowcher code. My word what a tortuous procedure made worse by bulshy Customer Services. Susan in Warrington was not interested in my feedback either. #poorcustomerservice #notimpressed

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

This should have been done Monday when I reported the problem. No Wednesday end of the day leaving my comknag without phone line and intenerendo for 3 full days! @btbusinesscare what are you planning to do to compensate me for the days lost! Please facts not more excuses!!

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare Hi. I used to be a BT fibre customer but I found even the fastest BT internet speeds to be far too slow when compared to other services.

@BTCare I’ll call customer services in the morning because this is getting ridiculous. Speeds are < 5mbps. This includes wired connections too.

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

@BTCare Signal booster problem. Had the email instructions to reconnect. Still doesn’t work

@bt_uk Residential Chris, I have been chasing a resolution for months only to be continually fobbed off or completely ignored. Impossible to call (Black)Hawk as customer service reps do not exist.

@bt_uk I just had a telephone call from some claiming to be from BT saying my internet service will be terminated for 28 days due to it not being secure. I don’t have BT broadband or any other BT service. Please can you confirm this to be a scam call or not. Thankyou 😁

@amarmajidphotos @virginmedia @PlayAvengers Move to @bt_uk @amarmajidphotos you will defo get better customer service and they can arrange call back in such serious cases

@BTCare both my phone lines up and down like yoyos

@bt_uk They were fixing your land assets, installing a new line for YOUR new customer, so we’re doing your work. Also you are both owned by BT Group plc. You can all talk to each other so tell them this.

@bt_uk As soon as I type this it's back down again

@btbusinesscare They have but I am not sure if anything is actually going to be done about it. I said on the phone, this isn't a therapy session. I don't just need to get it off my chest and be 'understood,' I want to see a resolution and a recognition of the hassle it has caused.

@bt_uk Yes. Seems to be back up now but it's been intermittent since 12pm. Same issue as reported as other users on downdetector

@bt_uk people, avoid at all costs. Crap provider!!

@bt_uk due to have an engineer visit yesterday 2pm-4pm. #noshow with no further comms to advise why or re-book a time. Still the BT broadband issues persist, now 1 day off work down and countless issues unresolved - #customercomplaint