BT (British Telecom) Outage in Addlestone, Surrey, England

@bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

@giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

@susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

@themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

@bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

@soen @TalkTalk @bt_uk True! I just want a decent signal though.

@bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you

Stop pronouncing German clubs in the stupid accent 🤦 #Bundesliga #btsport

@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

@bt_uk it’s been 14 days know my BT internet not working please can some one in BT help , I was told it would be fixed with in 9 days but nothing

@bt_uk BT anaze me , got a. E mail from BT very quick to send there bill , but I have been on BT s back for the last 11 days to fix my internet, and gues what it’s still not working, honestly fed up with them.

@bt_uk my wi fi is still not working properly it keeps cutting out every 20 minute please any updates on my fault which I reported on Saturday thank you here from you soon

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

@btsport hi I’ve been trying to contact bt customer services on the phone a few times to cancel my bf sport package but can’t get through (been on hold 3 times for 30 mins+ and keeps cutting off). Please can someone get in touch urgently to help. Thanks

@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,

@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!

@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages

i'm done with having the worst internet in the community. Streaming has been like a dream for me but it will never happen. i legit die bc of my ping soo often and i can't do anything about it. @bt_uk can u please add the fibre cables in my area i will pay double no bait

@bt_uk Right... so you’ll just carry on taking my current monthly bill of £66 for the next 3 months... my Facebook is plastered with ads for super fast broadband for half that price! Are you going to reduce my bill? I could’ve gone with someone else if I’d known it would be this bad!

@bt_uk i have just recieved this years phone book and noticed that your still printing my phone number under my mums name. The account was been transferred to me in 2009 when she died how do we go about rectify this 11 year old issue?

So annoyed ordered a new iPhone from @bt_uk on Thursday which wasn’t delivered, have rang @bt_uk twice and sent a complaint but haven’t had any reply, rubbish customer service!

@bt_uk can you explain why I’ve now been without internet for nearly 9 hours with no warning or any way to contact? What doesn’t help is my mobile network is also down!!!

Wow. A company like @BTCare still think it's appropriate to make you call to cancel a service initiated entirely online. Shall I chisel it into slate and strap it to a pigeon holding some semaphore flags too?

@bt_uk wtf are you doing you retarded pricks

@bt_uk ok cool thanks, no call back, no tweet, no idea when I’ll get my substitute internet and my original order looking at a month delay. Spending more of my own money for data on a router from another company that I’ve never been with before (thanks @EE,mini router doing good)

@Stewchat @amongthehills60 @bt_uk Agreed! We have tried to fix it with a SIM that connects to all networks but even still some areas have no connection to any network.

@bt_uk Actually, still need help. Had a line fault that an engineer allegedly fixed on Friday. Problem still there, another engineer due out today and didn’t show. No communication from BT to say what’s happening. Been an absolute fiasco getting it sorted from the start.