BT (British Telecom) Outage in Addlestone, Surrey, England

@bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

@bt_uk According to the automated phone call just recieved, my BT internet will be disconnected shortly due to people accessing my account without permission. Hung straight up. This is me reporting the problem to you. Thanks.

@UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

@btsport **** off with your freezing live stream. I’m trying to watch #BARLFC

@threeredkings No they won’t- @btsport @bt_uk has no issue charging for 24 / 7 WiFi & delivering 16/7 service but offering an upgrade to get a refund when service fails.

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@peterjarrett3 @mrjakehumphrey @Lionesses @ManCityWomen @btsport Two stupid question if I’m honest. Women get paid less because no1 watches it because it’s shit (hard facts). And to your second question who actually cares

@tommyhill33 @btsport @btsportmotogp I am EE mobile phone network and got it for £5 a month on 3 devices just down load the app to the tv and sign 👍👍👍👍 or use a laptop and usb to hdmi lead to the tv 👍👍👍 a

Over a month now without telephone line. @bt_uk case manager is Liam, but despite my calls no callback to say sorry, or what’s happening. Appalling service from @BTCare @bt_uk

@btsport **** your app player, missing the last 20 mins with some bullshit error code

@btcare it’s now over 2months since I was promised a free amazon echo dot as part of renewing my broadband contract in Nov 2018. Despite numerous phone calls & asking for a complaint to be loaded I still do not have the dot nor any response to my complaint. Come on bt.

@BTCare Hi. It says service seems ok but my super fast broadband is much slower than usual

@btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

@TonyAdams @btsport You should have got down there and pulled the shirt back on

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

Just signed up for @btsport with a @Wowcher code. My word what a tortuous procedure made worse by bulshy Customer Services. Susan in Warrington was not interested in my feedback either. #poorcustomerservice #notimpressed

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

This should have been done Monday when I reported the problem. No Wednesday end of the day leaving my comknag without phone line and intenerendo for 3 full days! @btbusinesscare what are you planning to do to compensate me for the days lost! Please facts not more excuses!!

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare Hi. I used to be a BT fibre customer but I found even the fastest BT internet speeds to be far too slow when compared to other services.

@BTCare I’ll call customer services in the morning because this is getting ridiculous. Speeds are < 5mbps. This includes wired connections too.

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

@BTCare Signal booster problem. Had the email instructions to reconnect. Still doesn’t work

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

@BTCare All blue on wireless. Internet not so much the issue as the TV. Paying for HD, near full package and channels constantly glitchy or simply dont work. Terrible #CustomerExperience tied into a horrible contract

@BTCare Happens across all channels every day and night. Router is connected to the box via the plug bridge and even the download speeds are abnormally slow. Please have someone contact me to cancel today.

@BTCare don’t really give you much for loyalty, been with them for 4 or 5 years I think, moved house last year and had to sign up for 18 months because i was moving, have to cancel my contract again as moving and they are charging me £124, won’t be back again. #thanks #bt @bt

@BTCare If only I could say I am shocked to be writing this (but I am not), the absolute lack of customer service is absolute! The famous last words of your staff member “trust me you won’t regret it.....” - 🙄 good job I took screen shots!!

Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

@hayhotime @btsport I am getting the same issue. Every other channel fine. Get to BTSport1 and apparently its my Internet!!!!!

@ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

@BTCare Any issues in the W1D London area with Broadband? No connection here?

@pw_thunder @DannyJohnJules @BTCare Exactly. They are disgusting. They’ve failed to provide me with a service and now have the cheek to penalise me for no longer wanting to pay for a service they are not providing for me. You couldn’t make this shit up

@BTCare anyone know why my wi-do isn’t working, all of a sudden dropped out and now it’s saying I have the wrong password for my wi-fi confused. #help

@Jacquistewart8 @BTCare Nope. I’ve successfully canceled my contract and switched back to @SkyUK. Their broadband might be slower but it’s reliable. In all the years I’ve been with them I’ve never had a problem.

Bye bye @BTCare your service has been shockingly shit

So now @BTCare message me to say my broadband should be working after six days of no service and guess what? It’s not working. This crappy company is like an unwanted gift that keeps giving

@BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

@BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

Is it Young Boys vs Old Men tonight then? What a stupid ******* name! Why not call yourselves Bern FC or something less pathetic! #ChampionsLeague #btsport #manutd

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

@BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

No internet all day on Sunday and all day today. @bt_uk response ‘someone will phone you back in 72 hours’ What the hell am I paying for. So sick of this service.

@bt_uk Just the same rubbish as normal. Just have to count down my contract with you and move to another supplier. Appreciate not your fault but have spent more time speaking to bt than a lot of my relatives and just going to out down as bad experience thank god neighbour not with you

@bt_uk nah fix your shite

@sockeyejo Bit mind you I am with #bt_uk and they have ruined #ChampionsLeague and their #broadband is crap so what I know lol. Perhaps should just watch #bbc on Freeview.

@bt_uk a very slow internet :/

@bt_uk @Ofcom thanks @bt_uk really top customer service again

@bt_uk Yep today was the fourth call in a series to try and fix the mess, 35 min this time, now waiting for a supervisor to call back, at this stage my line is being cancelled tomorrow!

@bt_uk You can't provide like for like service. My superfast fibre broadband isn't available so I'm being cut to 3-7mbps internet speeds which also means my TV service isn't available either because you can't guarantee the service with that connection.

@Ofcom hi, I'm trying to find out more details about the 10Mpbs Broadband USO and when I'm going to be able to receive my legal rights (current get 6.5Mbps). OpenReach (@OpenreachHelp) have told me to contact BT (@bt_uk). BT have told me to contact OpenReach. Please help

.@BTCare @bt_uk I'm in the process of moving house and was trying to arrange taking my broadband and TV package with me. Turns out it's not available at the new place but I'm still het for cancellation fees even though it's not my fault. That's a shambles of a service.