BT (British Telecom) Outage Report in Hanwell, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hanwell, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hanwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (62%)
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Wi-fi (16%)
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Phone (9%)
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Total Blackout (5%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Hanwell, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Ealing, London, Hayes, Wembley, Tower Hamlets, Wood Green, Bushey, Croydon, Hornsey, Belsize Park, Camden Town, Hounslow, Paddington, Islington and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hayes |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Hanwell, England
Latest outage, problems and issue reports in Hanwell and nearby locations:
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice
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Ric Mann
(@ricmann1977) reported
from
Camden Town, England
@moodybastardo @alexhoweng @btsport Bit rude.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times
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Baizhou Cai FRSA
(@BaizhouCai) reported
from
Barnet, England
So I called @bt_uk noon today asked about cancellation of my contract, i was told i can do it anytime, i started a contact with @Hyperoptic and called bt to cancel, i was then told to pay a £200+ fine!! I was never told that in the first phonecall!! #liedtobybt #btlies
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Fr Hugo Adán
(@FrHadan) reported
from
Camberwell, England
@bt_uk me bt WiFi has been down for the last six hours!
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Diana
(@PaintSewGlueChe) reported
from
Wandsworth, England
@bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.
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Michelle Casey
(@mishmash100) reported
from
Wandsworth, England
@bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing
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Paul Kendrick 🐭🎮🍸🏳️🌈🎭
(@PaulyKendrick) reported
from
Islington, England
@elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not
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Will Perry
(@willperryTV) reported
from
Ealing, England
None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.
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Martin Warner
(@mwarn73) reported
from
Paddington, England
I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔
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Sheila Hooper
(@sheilahooper) reported
from
Lambeth, England
@bt_uk please update on email outage
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔
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Martin Warner
(@mwarn73) reported
from
Paddington, England
@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄
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Martin Warner
(@mwarn73) reported
from
Paddington, England
48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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The Greenfield - DP
(@TGDPartnership) reported
@btbusinesscare BT Business has absolutely shocking customer service, I was offered BT Broadband through EE (part of the BT Group). 9 weeks on BT seem unable to provide me with a service that they offered me. They get my name and email completely wrong its been a disaster from start to finish.
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Jonathan Harris
(@lardconcepts) reported
@bt_uk @btinternet @btopenworld Ah! OK, that was a bad example! It seems to be related to IPv6 connection - but this is across multiple devices. So at the same time, IPv4 sites are OK, but ipV6 sites are not. Will do more diagnosis
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Luke
(@lukemidaniii) reported
@bt_uk U have already looked at it and can tell me nothing. How about fix it?
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Laura GS.
(@VioletAngel1) reported
Anyone else getting high numbers of 01202 cold calls at the moment. Off work ill & I've had 6 today! Block them & another 01202 number calls. I've even told 3 to F**k off! I'm not usually 'that' person but it's getting beyond a joke. All damn day. @bt_uk Any ideas? #nuisancecalls
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Will Driver 🏳️🌈
(@WillDriver93) reported
@EastieOaks @bt_uk Ah fair enough, so worst case probably back to the depot to pick up then, better than some couriers who will chuck into garden or leave in the open!
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Liz Parkes
(@BaffledBabs) reported
@bt_uk Hi Clare. It was a complete loss of service. No landline or broadband. One of you engineers swapped my line with my neighbour's. Had absolute no connection whatsoever.
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Hollie Carter
(@HollieC70308785) reported
@bt_uk I'm on day 8 of no internet. I've lost hours on the phone to you. I've lost hours of work by being reliant on my phone hotspot. I am so annoyed and frustrated by your terrible, disorganised service and I am genuinely baffled how anyone can run a company like this!
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ErrorRob
(@notErrorRob) reported
@bt_uk is there an outage in South East til this afternoon?
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Azurae Lyonheart
(@Allan_Jones_AL) reported
@bt_uk @EXCEL These competitions do bug me, I don't bother as I refuse to spam and tag people in, annoying for me and them. Never mind wanting to follow someone you have little interest in.
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James Brill
(@jbrill49) reported
@bt_uk rubbish service as always, we lost WiFi this morning and now won't have anyone round for 5 days. Difficult to do job with no WiFi, expect compensation and would like to get this resolved sooner