BT (British Telecom)

BT (British Telecom) Outage Report in Hanwell, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hanwell, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hanwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hanwell, Greater London, England 02/05/2025 14:10

February 05: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (10%)

    Phone (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Hanwell, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Tower Hamlets, Croydon, City of Westminster, Hampstead, Enfield Town, Islington, Watford, Streatham, Radlett, North Finchley, Southwark, Nine Elms, Bushey and Harringay.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomTower Hamlets Total Blackout
United KingdomCroydon Internet
United KingdomCity of Westminster Internet
United KingdomTower Hamlets Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hanwell, England

Latest outage, problems and issue reports in Hanwell and nearby locations:

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk I’m running a company and working late to onboard a client.. urm why would there be speed issues at 3am?

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • Debsgf DebsF (@Debsgf) reported from Barnet, England

    @bt_uk I am still waiting to my response in regards to my request for an engineer appointment to look at a communal box, which looks in urgent need of replacement and is impacting an entire block’s service.

  • Debsgf DebsF (@Debsgf) reported from Barnet, England

    @bt_uk I contacted OpenReach and they have told me to inform my service provider about this. This needs looping at urgently.

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

  • _communityfocus Community Focus (@_communityfocus) reported from Barnet, England

    @btbusinesscare Well I hope it is soon. I can’t express how disastrous and costly this has been to our charity. The worst thing is, when we called, you just didn’t care... no sense of urgency, no empathy for our situation. How awful we have to call you out on Twitter before we can get action?

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk apparently 2 am is an issue for streaming

  • Debsgf DebsF (@Debsgf) reported from Barnet, England

    @bt_uk I contacted OpenReach and they have told me to inform my service provider about this. This needs looking at urgently.

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • lfctrucker66 Colin Miller (@lfctrucker66) reported from Tottenham, England

    @da_judge Exactly fcukin BTSport Ultimate wtf m8 i found it with 90secs 2 go it was 531 if your with virgin i guess the same tonight

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • HouseArrestFM Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

  • MarcusWeedon Marcus Weedon (@MarcusWeedon) reported from Harrow Weald, England

    @btsport trying to cancel monthly pass subscription on line and for the life of me, Im going in circles. Can anyone help me as there doesn’t seem to be a option online. Easy to get one but no way of removing myself as a customer. #boredalready

  • Debsgf DebsF (@Debsgf) reported from Barnet, England

    @bt_uk I am still waiting for a response a request for an engineer appointment to look at a communal box, which looks in urgent need of replacement and is impacting an entire block’s service.

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Trezzmiester َ (@Trezzmiester) reported

    @bt_uk sort your **** internet out

  • djfatboyrob Rob Stone (@djfatboyrob) reported

    Awful experience with @bt_uk I've been out of broadband 5 days. It won't be fixed for a further 7 days. Working from home using 4G. I need more data to see me through the week. But BT's only offer of help is that I upgrade!! Time to change i think!

  • Lukemmmmmm Luke Moran (@Lukemmmmmm) reported

    @bt_uk internet not working again 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • mark_v1 Mark G (@mark_v1) reported

    @btsport why is you’re ultimate channel picture so bad?

  • SwissKnee crinkly mo... (@SwissKnee) reported

    @OpenreachHelp @bt_uk & there's absolutely no clarity on when the problem will be fixed. How much longer is this going to go on, and what are we going to get in return for the stress you're putting us through?

  • TriquetraEHSLtd Triquetra EHS (@TriquetraEHSLtd) reported

    @bt_uk so still nothing from you about our line. Service just gets worse, clearly you have no interest in getting us reconnected! Even TalkTalk can do@it 4 days earlier.

  • gjjste Steven Green (@gjjste) reported

    Can't wait for the biased commentating from Steve McManaman on @btsport . Never has anything productive or positive to say in a @Wolves game #FACup #Wolves #btsport

  • TennisSteve Steve Smith (@TennisSteve) reported

    @bt_uk absolutely shocking service...hounded my frail mother when I'm the only contact allowed.. Not telling her she'd lose channels and changing a plan she knew nothing about... Shame on you... Rude customer service. What is this world coming to.

  • LadyPitch Sara Pitchford (@LadyPitch) reported

    @btbusinesscare support needed regarding an installation due today, can you help please?

  • fay_fo Fay M (@fay_fo) reported

    @bt_uk can you explain why a customer should have to wait on hold for over an hour to have the upgrade you advertised sorted? It’s been 8 days and 3 cancelled expert visits!!’