BT (British Telecom) outages and service status in Virginia Water, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Virginia Water, England

The most recent BT (British Telecom) outage reports came from the following cities: Guildford, Maidenhead, Slough, Wembley, Southall, Brentford, Woking, Aldershot, Hounslow, Bracknell, Ealing, Richmond, Crowthorne, Yateley, and Ashford.

City	Problem Type	Report Time
Guildford	Phone	15 hours ago
Maidenhead	Internet	3 days ago
Slough	Internet	5 days ago
Slough	Internet	5 days ago
Slough	Internet	8 days ago
Wembley	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  Chris Elson (@ChrisElson11) reported 11 minutes ago from Guildford, England

  @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

• 
  Barry French (@Barry2103) reported 12 minutes ago from Richmond, England

  @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

• 
  Murray Heslin (@Muzzhar) reported 14 minutes ago from Wokingham, England

  @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

• 
  ☘Adrian 🇪🇺 Madden ☘ (@KushlasBySanaer) reported 15 minutes ago from Brentford, England

  I've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.

• 
  Temporary Prime Minister (@IllegalDThe5th) reported 24 minutes ago from Ealing, England

  @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

• 
  Barry French (@Barry2103) reported 25 minutes ago from Richmond, England

  There is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...

• 
  Janthea46 (@janthea46) reported 27 minutes ago from Kingston upon Thames, England

  @bt_uk BT Wi-Fi in my area seems to be down 😱😱

• 
  Kutan URAL (@kutanural) reported 32 minutes ago from Hounslow, England

  @bt_uk my wifi is down for about an hour.. what's the issue?

• 
  Charli R (@RojasLahoz) reported 36 minutes ago from Brentford, England

  @bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 37 minutes ago from Yateley, England

  @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

• 
  mark hunter (@epicreble) reported 37 minutes ago from Slough, England

  @btsport why do they show VAR in slow motion. The game isn't played that way. Then it always looks worse.

• 
  Ian Arnell (@IanArnell) reported 38 minutes ago from Camberley, England

  @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

• 
  veronique enright☀️ (@Veronique7) reported 43 minutes ago from Esher, England

  @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

• 
  Cllr Helen Taylor (@CllrHelenTaylor) reported 51 minutes ago from Maidenhead, England

  @bt_uk Thank you but sadly your information seems incorrect as I can categorically tell you it drops several times a day. My husband works from home so it is noticed each time and it always goes down in the evening.

• 
  Stuart the Copywriter (@StuartTarn) reported 51 minutes ago from Egham, England

  Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

• 
  Barry French (@Barry2103) reported 54 minutes ago from Richmond, England

  @bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.

• 
  Charli R (@RojasLahoz) reported 55 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Daniel Hill (@DanielDerek91) reported 57 minutes ago from Camberley, England

  @btsport hi I’ve been trying to contact bt customer services on the phone a few times to cancel my bf sport package but can’t get through (been on hold 3 times for 30 mins+ and keeps cutting off). Please can someone get in touch urgently to help. Thanks

• 
  peter (@peter33266430) reported 57 minutes ago from Slough, England

  @bt_uk lost faith in BT ,rang BT yesterday by chance , only to find out that in December, a BT customer service advisor, only extended my contract until a further year without my permission, how bad is that, honestly I have lost my Trust with BT, people watch out.

• 
  Cllr Helen Taylor (@CllrHelenTaylor) reported 58 minutes ago from Maidenhead, England

  @bt_uk yet another epic fail. 34 minute call, transferred 3 times to the incorrect department, then cut off by the correct department dead on 9pm (home time) and you wonder why we want to cancel? 🤔

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AFCdonnilad (@afcdonnilad) reported 6 minutes ago

  PT1 @WeAreOpenreach Formal complaint incoming. @bt_uk @EE Order placed 6 April ahead of house move on 15th. Install promised 22nd. Now pushed AGAIN to 5 May with ZERO explanation. Repeated 48hr updates that deliver nothing. No broadband, TV, smart devices — for nearly a MONTH.

• 
  Gavin Cook (@gjc_cook) reported 6 minutes ago

  @bt_uk you’ve sent me a returns label to an email address I don’t have access too. I cba to ring so can we sort it on here please. Also, I’m sure I paid for the equipment when I started the service so why do I have to send it back now?

• 
  Brian McBride (@brian_mcbride1) reported 6 minutes ago

  @bt_uk With respect, I wasn't suggesting you look at my account, but simply asking if this problem of BT customers unable to access their account & there appear to be, have BT HQ put out an internal notice to the social media team? It looks like the 'guides' are aware but you aren't

• 
  Dan Reardon (@DanReardon76) reported 6 minutes ago

  Dear @bt_uk we moved to an address you don't supply to in Jan. You said cancellation would be automatic but are still chasing me for payment. Your CS team are simply unable to comprehend and my complaint was closed without investigation. Come on eh?

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 12 minutes ago

  Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

• 
  RaeRubyRae (@RaeRubyRaeK) reported 16 minutes ago

  @bt_uk You do sell customer info and I can prove it! So I can’t use the app unless I give you my mobile number is that what you’re telling me? There’s no other option?

• 
  Clive MacDonald (@clivemacd) reported 19 minutes ago

  @bt_uk Hi, I am trying to access my bill but have been receiving the message "Sorry, we can’t get your account details at the moment, We’re trying to fix the problem at the moment. Please come back later" for the past 24 hours. Can you please assist.

• 
  Caroline Applepie 🇪🇺🏳️‍🌈🏳️‍⚧️🇨🇦🇮🇪 (@CarolineApplep1) reported 20 minutes ago

  @bt_uk Appalling service. You did not complete our installation on the 20th as promised, so we've been left with no phone, internet, and our security cameras and entry phone system are offline. Thanks

• 
  Mark Haynes (@IQuitMuskspace) reported 21 minutes ago

  @bt_uk Why bother??? You only close them when you don't know how to fix the problems you make!!!

• 
  Kenta (@nemurikyosirou) reported 27 minutes ago

  Hello @bt_uk. I cancelled my broadband service BEFORE activation and within the cooling-off period. However, I’ve been incorrectly charged £33.99. This is unacceptable. If this isn't refunded immediately, I will escalate this to the Communications Ombudsman. Account number is