BT (British Telecom)

BT (British Telecom) Outage Report in Virginia Water, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Virginia Water, Surrey, England 12/04/2025 10:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Virginia Water, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: West Drayton, London, Wembley, Guildford, Hounslow, Feltham, Southall, Ruislip, Greenford, Marlow, Slough, Staines, Brentford, Ealing and Woking.

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City Problem Type Report Time
United KingdomWest Drayton Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

  • AmitChampaneri1 Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • EddieEdwards16 Daniel Edwards (@EddieEdwards16) reported from Bracknell, England

    Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈

  • richardpotty (Potts) ATFC (@richardpotty) reported from Farnborough, England

    Stop pronouncing German clubs in the stupid accent 🤦 #Bundesliga #btsport

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • IanArnell Ian Arnell (@IanArnell) reported from Camberley, England

    @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk it’s been 14 days know my BT internet not working please can some one in BT help , I was told it would be fixed with in 9 days but nothing

  • A_Mussenden Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • keithcox74 Keith Cox (@keithcox74) reported from Farnham Royal, England

    Classic @bt_uk shocking customer service. Make an appointment that they don’t keep and dont send you any updates till you approach them.

  • symbosimbo SiBurman (@symbosimbo) reported from London, England

    @soen @TalkTalk @bt_uk True! I just want a decent signal though.

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk BT anaze me , got a. E mail from BT very quick to send there bill , but I have been on BT s back for the last 11 days to fix my internet, and gues what it’s still not working, honestly fed up with them.

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • lg85uk Louise (@lg85uk) reported

    @bt_uk Slow speeds

  • chieforegan Keith O'Regan (@chieforegan) reported

    @bt_uk Hi, I've got an issue with my BT TV box, it keeps losing broadband signal but every other device in the house is fine, we've recently had new mini connectors so the problem can't be those, please advise, many thanks.

  • nwatson90 Nick Watson (@nwatson90) reported

    @bt_uk Good morning, my broadband speeds are regularly dropping to <1Mbps. I have run a check on the line through the BT website and it says there's a possible problem, however when I click details it reloads the page and says there aren't issues. Are you able to help please?

  • JulieR282 Julie R (@JulieR282) reported

    @bt_uk Exactly, the most expensive package, when during a pandemic many people are struggling to simply pay bills 🙄 I hope that you do prioritise this fix particularly as in Scotland many children are now back at online school

  • danny_hay73 Danny Hay (@danny_hay73) reported

    @bt_uk Hmmmm, so you tell me, what exactly is the benefits of Full Fibre 900, if the Wi-fi does not support it????????? Have I been conned here??? A call to OFCOM I think is in order!!!

  • Steve__Clare Steve Clare (@Steve__Clare) reported

    @ellis_red @IanRidley1 @bt_uk Ian, I tell them the computer is in the other room. Every time they ask me to check something I say 'hang on' and come back in three minutes. It drives the scammer crazy.

  • Katymc1974 Katy McCarthy (@Katymc1974) reported

    @bt_uk @kevinhandley My partner can not access work files with the mini-hub and one of my daughters cannot homeschool yet we are told we would have to pay £500 to get out of the contract! And we’re told every day that it should be “fixed the next day” and BT have 30 days to fix it!

  • Br0nYrAur Kevin Shepherd (@Br0nYrAur) reported

    @bt_uk 1/2 Just received the following: We have tested your BT service, and identified it is being affected by a incident in your local area. Incident detected: 21-Feb-2021 21:52 Estimated clear: 23-Feb-2021 07:11

  • mc00f mc00f 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@mc00f) reported

    oi @bt_uk fix the internet please

  • Br0nYrAur Kevin Shepherd (@Br0nYrAur) reported

    @bt_uk Thanks Dee. I have done so, but the problem has been identified as an issue with the exchange in Bridgeton, Glasgow. We just really need to get online properly, whether that's using a dongle or whatever other means. I have done what you requested though.