BT (British Telecom) Outage in Haslemere, Surrey, England

Dear @bt_uk, I have been holding on to your “we are very busy, as always line”for 17 minutes, and counting! I was going to order a new phone. Now I’m cancelling the line. Appalling service

I’m completely stuck. @btbusinesscare can’t even accept my report of a line fault because I’m not named on the account. Both people who are named are out of contact for the foreseeable. Have come home to use Internet here for a bit, but not having it at work is a serious problem.

And once again, @btbusinesscare won’t talk to me as apparently I’m not named on the account! This despite my name being added last time we had a problem. Head. Desk. Bang.

Imagine paying £20 to subscribe to @btsport last Saturday and still a week later not having the channel! Terrible. Always ‘busy’ when you phone them and callback service is a sham. Awful awful company. #rant

@btsport Seriously, expected to be busy and just not prepared to handles the volume this eve. YouTube coverage isn’t same as what’s on the app - terrible. Don’t wanna watch on my phone I want it on my tv! Shambles.

Arrrggggghhhhhh I can’t solve this broken internet problem and @btbusinesscare won’t speak to me as I’m not named on the account. People all over Cranleigh are having major issues with no/slow internet and it’s impossible to get it resolved.

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@BTCare having really annoying internet issues today. Keeps dropping out. Please resolve

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

@BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

@BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

@BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

@BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

@BTCare I’d rather just have it working than more broken promises

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

@BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

@btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

@bt_uk Omg I'm so sorry. I've (ironically) just seen this. Turned out there was a problem in the area but a guys just been around who has sorted it. Cheers!

Hi @bt_uk, I'm a @ThreeUK customer. Let's talk about BT Mobile, I think it's time I came back.

@iD_Mobile_UK @FrancineStarkey @bt_uk No service at all.Having to use spot free wi fi. Rubbish.

@KristjanByfield @bt_uk Word of advice, never mention them (bravo tango) on social media in a negative way. Don't ask why just don't

@FrancineStarkey @bt_uk We're working on it, Francine! Many of our customers are now reporting that their service is returning, so hopefully it's not too long before yours does, too. - Rory

@bt_uk Line down, AGAIN.

@bt_uk just confirm the outage in Crawley, please. We all know it, but if you could get on to fixing it, well that would be swell. Cheers.

@iD_Mobile_UK Here’s me thinking it was something to do with my iPhone. Please fix ASAP. I’m not at home so no Wifi. Thank god im a @bt_uk customer and can use BT-FON in the mean time.

Thank god im a @bt_uk costumer, this @ThreeUKSupport outage is a pain in my job, good job I’ve got bt fon to log into 😃

Can @bt_uk kindly stop ringing us we dont owe you any money we have rectified it and have made a complaint. It was an old account from an ex manager that left in 2013. It would’ve thought this would’ve been rectified then. We are now with @VodafoneUK who provide a better service