BT (British Telecom)

BT (British Telecom) Outage Report in Haslemere, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Haslemere, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Haslemere and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Haslemere, Surrey, England 11/21/2024 21:05

November 21: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (8%)

    Phone (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Haslemere, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Petersfield, Pulborough, Godalming, Aldershot, Cranleigh, Guildford, Farnham, Alton, Midhurst, Upper Farringdon, Haslemere and Hindhead.

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City Problem Type Report Time
United KingdomPetersfield Internet
United KingdomPulborough Internet
United KingdomGodalming Internet
United KingdomAldershot Phone
United KingdomCranleigh Internet
United KingdomGuildford Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Haslemere, England

Latest outage, problems and issue reports in Haslemere and nearby locations:

  • ca95014 Dom 🎧📱👨🏼‍💻 (@ca95014) reported from Liss, England

    @bt_uk It’s quite a specific scenario - it’s BT Sport 1 when I record UFC. So typically 2-3am on a weekend. Last night, for example. Very rarely issues with other channels recording, but at least 75% of the time the UFC has issues.

  • ca95014 Dom 🎧📱👨🏼‍💻 (@ca95014) reported from Liss, England

    @bt_uk I love how BT Sport on a BT Tv box over BT broadband is absolutely unwatchable. Such a poor service. Skips, pauses, quality drops.

  • clivewaller clive waller (@clivewaller) reported from Stroud, England

    Dear @bt_uk, I have been holding on to your “we are very busy, as always line”for 17 minutes, and counting! I was going to order a new phone. Now I’m cancelling the line. Appalling service

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • simm_minogue Simm Minogue (@simm_minogue) reported from Whitehill, England

    @btsport Seriously, expected to be busy and just not prepared to handles the volume this eve. YouTube coverage isn’t same as what’s on the app - terrible. Don’t wanna watch on my phone I want it on my tv! Shambles.

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    And once again, @btbusinesscare won’t talk to me as apparently I’m not named on the account! This despite my name being added last time we had a problem. Head. Desk. Bang.

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    I’m completely stuck. @btbusinesscare can’t even accept my report of a line fault because I’m not named on the account. Both people who are named are out of contact for the foreseeable. Have come home to use Internet here for a bit, but not having it at work is a serious problem.

  • nickj76 Nick Jenkins (@nickj76) reported from Easebourne, England

    @bt_uk why do I bother paying a premium for your services when my internet spends more time down than up😠😠 3 open reach engineers are in my road doing god knows, what the betting one of them has ****** up my connection again 😠😠😠😠😠😠😠😠😠

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • therealmyoumans Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • simm_minogue Simm Minogue (@simm_minogue) reported from Whitehill, England

    Imagine paying £20 to subscribe to @btsport last Saturday and still a week later not having the channel! Terrible. Always ‘busy’ when you phone them and callback service is a sham. Awful awful company. #rant

  • ca95014 Dom 🎧📱👨🏼‍💻 (@ca95014) reported from Liss, England

    @bt_uk Yep. Reset the adapters, reset the box. This only happens with BT Sport, no other channels have the issue.

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • stevemessenbird Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • JackDogAiredale Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • young_tom88 TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    Arrrggggghhhhhh I can’t solve this broken internet problem and @btbusinesscare won’t speak to me as I’m not named on the account. People all over Cranleigh are having major issues with no/slow internet and it’s impossible to get it resolved.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TadpoleSun Tadpole Sun (@TadpoleSun) reported

    @englandcricket Can someone tell BTSport/Windies Cricket that the scorecard for WI Women has been covering the screen since the drinks break? …or is the video frozen but the commentary ploughing on? #btsportcricket Worst live stream ever!

  • TheGamerChann12 CNN place (@TheGamerChann12) reported

    @ClareMWilkins @bt_uk @OpenreachHelp Hope you get an answer because my WiFi went down shout 3 week ago and they're still not giving out sorting any interest in fixing it. So they do is ask you to "pop your details for DPA" and your forgotten about. Lost my job because they can't send a trained engineer for the job

  • CardyFreddie Freddie Cardy (@CardyFreddie) reported

    Don't know if it's the host broadcaster @windiescricket or problems with @btsport but the coverage of this England Women series there is an absolute joke #englandcricket

  • KarlosW Karl Wardlaw (@KarlosW) reported

    @bt_uk Hi on some channels which should be freeview we're getting v poor signal. Have restarted box,retuned channels and checked aerial connection properly all to no avail

  • Tra8219 Tra la la (@Tra8219) reported

    @bt_uk Hi, In the past two days my internet has dropped out at least 10 times. Is there a problem in the CT9 area?

  • weymouthwoman Jane Golby (@weymouthwoman) reported

    @bt_uk Appalling service again from BT as you send the wrong engineer for the second time on the same job! I’m told I have to wait till 21 Dec for broadband now despite having booked well ahead of my house move. Total failure of systems and simple listening

  • Priddeons Anne-marie Walker (@Priddeons) reported

    @bt_uk fibre to premises been down since yesterday. Thought this didn’t happen with fibre? What is the problem and when will it be fixed? EN5

  • Blondie_Gem Gemma Knight (@Blondie_Gem) reported

    @bt_uk are there issues going on in Didcot today? Internet is down for both us and next door, I WFH and we can't get hold of you via phone.

  • ClareMWilkins Clare Wilkins (@ClareMWilkins) reported

    Yellow card to @bt_uk for no show of promised mini hub meant to arrive in advance of tomorrow day 22 of no service when @OpenreachHelp skilled exchange engineers are apparently booked to fix our problem. Does any of this ever work?

  • CatriRose Rosie (@CatriRose) reported

    @BTCare I spent 1hr 20 on the phone last night to your colleagues who were trying to fix the Now TV package I have paid for. I was told I would receive a text today confirming it was fixed but have heard nothing. Pls can you help?