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BT (British Telecom)

BT (British Telecom) Outage Report in Gomshall, Surrey, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Gomshall, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Gomshall, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Gomshall, England

The most recent BT (British Telecom) outage reports came from the following cities: Sutton, Dorking, Guildford, Crawley, Chertsey, Horsham, Godalming, Woking, Banstead, Ashtead, Leatherhead, Thames Ditton, Epsom, Reigate, and Haslemere.

CityProblem TypeReport Time
Sutton Total Blackout 2 days ago
Sutton Phone 2 days ago
Sutton Phone 2 days ago
Dorking Internet 2 days ago
Guildford Internet 5 days ago
Crawley Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Gomshall, England

Latest outage, problems and issue reports in Gomshall and nearby locations:

  • chucklelee
    Christopher Lee (@chucklelee) reported from Crawley, England

    @BTCare OK I give up....... How do I cancel BT Sport?

  • stuartj425
    Stuart Jeffery 🐾👣❤ (at 🏡) 19🏆6🏆 1🏆 YNWA (@stuartj425) reported from Horsham, England

    @btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible

  • cleanelmbridge
    Laurence wells (@cleanelmbridge) reported from Cobham, England

    @wastefighter @bt_uk Same in @ElmbridgeBC : is clearly a nationwide issue of which @bt_uk like most sources of #litter @McDonaldsUK @BurgerKingUK @kfc @CostaCoffee @StarbucksUK @CocaCola_GB @evianwater and the like to nothing about other than a little lip service...

  • otoole72
    Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️ (@otoole72) reported from Horsham, England

    Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

  • Chris_Francey
    Chris France (@Chris_Francey) reported from Crawley, England

    Hi @bt_uk, after spending an hour and half on the phone this morning to try and fix my broadband issue, on the 3rd attempt. I was promised a callback within 20 minutes with an update/resolution, it’s now been over 3 hours. I don’t want to #twittershame you, just want this fixed.

  • therealmyoumans
    Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • stevemessenbird
    Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • SarahJGrace1
    Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • carlozoccali
    Carlo Zoccali (@carlozoccali) reported from Woking, England

    @bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

  • SarahJGrace1
    Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • vincemcgonagle
    Vince McGonagle (@vincemcgonagle) reported from Crawley, England

    @bt_uk 1 hr trying to get hold of your customer service, absolute joke and still waiting

  • MrChris62
    Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • MrChris62
    Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • A_Mussenden
    Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • young_tom88
    TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • JackDogAiredale
    Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • craig_mbu
    Craig (@craig_mbu) reported from Crawley, England

    @YousufEmrani @btsport @btsportfootball They’re not bad but it’s another subscription lol I keep telling myself I’ll bin BT but I can’t do it 😭

  • Skiddles1985
    Iain (@Skiddles1985) reported from Crawley, England

    @natalie_17 @chrisjfrev @RichJLaverty @SheKicksdotnet @btsport @BarclaysFAWSL Competitions. Whilst this weekend is not an official blackout weekend, the EFL TV deal will probably still include a 3pm blackout, hence you don’t see EFL games televised on Saturdays at 3pm in international breaks. (Best guess)

  • kingswoodranger
    Anne Ayres (@kingswoodranger) reported from Lower Kingswood, England

    @btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them

  • AutyWarriorMum
    Maria Cook 🌈✈️🎭 (@AutyWarriorMum) reported from Crawley, England

    Oh the irony @bt_uk .....When you see a friend on another social media platform say they’ve been hanging on the phone for 75 mins to you to try and speak to someone about a recent installation issue.... SEVENTY FIVE minutes.....!! They’re not on Twitter, but they need assistance!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • fordytrainman
    Fordy (@fordytrainman) reported

    @bt_uk appalling customer service, 82 year old Father inlaw duped into longer contract after 5 years with them. And want over £300 to be released. This is abuse of the elderly, avoid these cowboys like the plague

  • Tonysmini
    Tony (@Tonysmini) reported

    @fleetingflo @bt_uk Is it just a WiFi issue or is your sync speeds also effected (test via the MyBT app or a hard wired test can confirm)?

  • ONOUKSV
    Oliver Oram (@ONOUKSV) reported

    @bt_uk @btbusinesscare 11th February Message from @btbusinesscare charges will be waived and refund sent. In Reality, after being told the issue resolved after 20 plus emails on 8th May no refund and a letter with charges #Kafka could not write it so well #shameonBT

  • fleetingflo
    ~ Flo ~ (@fleetingflo) reported

    @bt_uk Glad to report better service now, thank you @bt_uk. Inexplicably the original problem has diminished so I've cancelled the 3rd appt so as not to waste BT/OpenReach's time. Issue is now being monitored instead. Thanks to David on helpline today who kept on the ball & called back.

  • ONOUKSV
    Oliver Oram (@ONOUKSV) reported

    @bt_uk @btbusinesscare wow what a scam you just played on a 78 year old first promise a refund does turn up 4 months and waiting ! then you send another bill in for the same service you fooled them into keeping.

  • barrycoyne
    Barry Coyne (@barrycoyne) reported

    @bt_uk I had 2 identical scam calls yesterday on my landline, claiming to be BT. I never use this line or give out the number to anyone. Any idea how they managed to get it? 🤔

  • jackpot_jez
    Jez Clay (@jackpot_jez) reported

    @bt_uk is it possible to cancel my order which apparently there is a problem with your system, and starting again? I can't wait until Wednesday for you to report back?

  • alexbunten
    Alex Bunten (@alexbunten) reported

    @bt_uk Problem with @OpenreachHelp engineers in my area. Didn’t turn up. No warning of cancellation. I need a date sooner than 19th May. please help!!! I can’t take 2 weeks off work waiting to be connected!

  • MarciaR18022957
    Rose-M (@MarciaR18022957) reported

    @BTCare #SaturdayVibes why is is so hard to speak to someone? I am. A new customer just signed up and I am beginning to ha e 2nd thorghts because the best way 2 get my answers is to come on twitter

  • LucaSempers
    luca sempers (@LucaSempers) reported

    out all night and hangover hasn’t hit yet, but the annoying Steve McManaman is making it start, he just chats **** all the time, @btsport how on earth can you have him on the telly, he’s dog 💩 @TheSquareBall #leeds #LeedsUnited