BT (British Telecom) Outage Report in Banstead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Banstead, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Fulham, Hammersmith, Wandsworth, Croydon, Carshalton, Southwark, Feltham, Purley, Hounslow, Edenbridge, Sutton, Redhill, Brentford and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| Fulham |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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Alan Vincent
(@Huskymannia) reported
from
London, England
@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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Milly Kenny-Ryder
(@millykr) reported
from
Merton, England
@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
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Kristina Wallen
(@KristinaWallen) reported
from
Richmond, England
@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Loft4Words
(@Loft4W) reported
from
Camberwell, England
@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind
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Jeremy Trevathan
(@JezzaTrev) reported
from
Hammersmith, England
Why is my broadband not working in West London @bt_uk?
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John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.
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Livvy
(@londonsnewbie) reported
from
Hounslow, England
@btbusinesscare been asked to dm you with my account number, regarding an issue- please help
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor
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John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.
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KX
(@kiekyobadeo) reported
from
London, England
For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Hankin
(@8gzd8k76nM) reported
@pdmysterious @SkyHelpTeam @bt_uk Not sure exactly what you are wanting a refund for? You’re paying for an ADSL service as by the looks of your screenshot Openreach haven’t laid fibre in your area. If you want quicker speeds then go to Virgin but you’ll not be getting any money back you silly goose
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Matthew L
(@omniumgatherum_) reported
Really bad audio sync on @btsport android TV app. All live channels are about a second out of sync which is really annoying, it's fine on my phone but casting from it just opens the BT Sport app. Please fix it, looking at Twitter I'm not the only one reporting this issue.
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Nickster
(@Nickster69t) reported
@bt_uk BT, my contract is up for renewal been with you for services over 25 years, no one contacted me, I’ve asked for fibre for 5 years as line down my country lane is constantly damaged doesn’t hold 40/10 well. You say talk to @openreach, they say it’s you you say it’s them 1/2
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I'm offended
(@imatteruk_) reported
@btsportfootball @btsport Darren fletch and Lucy ward? Is there a worse duo in football? Sort you're Comms out. It's terrible
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Barry Brewer
(@basherdrummer) reported
Massive problems with our @bt_uk fibre broadband and no Open Reach engineer appointments for 2 weeks AND our local @ThreeUKSupport mast is under repair for at least another 7 days! Why me???!!! 😭🔫
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Louise McElroy
(@Loopy83) reported
@bt_uk No, tagged bt as they were fixing the initial problem - thanks will connect with talktalk/Vodafone
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Nickster
(@Nickster69t) reported
@bt_uk BT, my contract is up for renewal been with you for services over 25 years, no one contacted me, I’ve asked for fibre for 5 years as line down my country lane is constantly damaged doesn’t hold 40/10 well. You say talk to @openreach, they say it’s you, you say it’s them, 1/2
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Fiona Grant
(@Rma13Fiona) reported
@Ledanualampu @bt_uk Probably because there are very few customers who haven't had issues with BT!!!! If they can't deal with criticism, TOUGH.
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Derwyn Nicholas
(@DerwynNicholas) reported
@bt_uk absolutely deplorable service still. 2 months of false promises and still no internet. What's worse, now our temp hub has been shut off so we have no way to work from home. Cancelled account after cancelled account and no progress!
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Sir John Stephen
(@Dragon99Gwlad) reported
@bt_uk Hi, yep. Did speak to an agent but still have an issue. Just need an old account deleting as my BT user ID defaults to that acc number and not my new acc number.