BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 11/20/2025 17:25

November 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Hammersmith, Catford, Bromley, Hounslow, Fulham, Croydon, Purley, Twickenham, Feltham, Wandsworth, Byfleet, Kingston upon Thames and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon TV
United KingdomSouthwark Internet
United KingdomLondon E-mail
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • EventOCallaghan Mark O'Callaghan (@EventOCallaghan) reported from Camberwell, England

    @bt_uk live chat customer service Where and how

  • JamesMorris77 James Morris (@JamesMorris77) reported from Hammersmith, England

    @BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce

  • JPaulG JPaulG 🐼 😷 (@JPaulG) reported from Wandsworth, England

    @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

  • SamVerissimo Sam Luis Verissimo (@SamVerissimo) reported from Lambeth, England

    @bt_uk is there a outage in se5 internet and landline not working?

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.

  • KushlasBySanaer ☘Adrian 🇪🇺 Madden ☘ (@KushlasBySanaer) reported from Brentford, England

    I've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

  • ShoulderDocUK Shoulder Doctor (@ShoulderDocUK) reported from Bromley, England

    @bt_uk Only three times. No offer of compensation. No confirmation of resolution

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

  • andy_gaffey Andy Gaffey (@andy_gaffey) reported from Lambeth, England

    @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

  • kingswoodranger Anne Ayres (@kingswoodranger) reported from Lower Kingswood, England

    @btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    There is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...

  • martin466004 Martin (@martin466004) reported from Bromley, England

    @DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition

  • Bparlma Bridgette Parlma (@Bparlma) reported from Hammersmith, England

    Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

  • robholley Rob Holley (@robholley) reported from Camberwell, England

    @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

  • gains_guru sarvar mojgani (@gains_guru) reported from Bromley, England

    @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

  • kanishofficial kanish official (@kanishofficial) reported from Camberwell, England

    @bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡

  • jimflit James (@jimflit) reported from Wandsworth, England

    @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BenadjalMahdi MahdiBena (@BenadjalMahdi) reported

    @bt_uk My internet is experiencing extremely high ping and is very slow, it's been like this for 2 days now?

  • Leigh987654 Leigh (@Leigh987654) reported

    @bt_uk You've left me without internet for 2 1/2 days because of two errors made by you & your engineer. I can't work until it's fixed and your policy is apparently not to compensate loss of earnings. I literally cannot afford to pay my mortgage and bills this month.

  • Leigh987654 Leigh (@Leigh987654) reported

    Renewed my internet with @bt_uk but they made two errors while installing it & apparently can't send another engineer until tomorrow.I can't work until it's fixed & their policy is not to compensate lost earnings.I'll literally have to choose between paying bills or mortgage 😭

  • Lanternfish5 Lanternfish (@Lanternfish5) reported

    @bt_uk We'd really like to, but you've left our community with zero connectivity (internet, phone, mobile network) for FOUR WEEKS. Please restore connectivity as a matter of urgency.

  • judes_t jt (@judes_t) reported

    @jamclarkey @bt_uk @OpenreachHelp Yes l get that it's a bigger picture but l have an elderly Mum who keeps getting cut off on the phone cos the broadband drops. My issue is that it's being rolled out without the smaller issues addressed, let alone in rural areas with poor or no mobile signal.

  • Mairebc 🌗🌍 MrsC 🌎🌓 (@Mairebc) reported

    @bt_uk I’ve just read your pinned tweet. Let’s hope it is fixed sooner, we pay enough for the service

  • CrazyCa56780547 CrazyCat Lady (@CrazyCa56780547) reported

    @bt_uk I am still waiting for 4th no show engineer appt - they look at the exchange & say it’s fine.Nobody knocks my door to check that it is. It’s not and I have no mobile signal. BT blame OpenReach & OpenReach blame BT. I will have no TV, no Talking Books and no broadband until the NY

  • SteveBoyes4 Steve Boyes (@SteveBoyes4) reported

    @bt_uk hi is there a problem with BT Broadband in LA13? My router displays orange light

  • Nyishaaargh Enemarr (@Nyishaaargh) reported

    @bt_uk um.... Be GREAT to wake up one day n know FOR CERTAIN that the old account I've closed, customer services has closed.. ACTUALLY IS closed!? and I'm not STILL being chased for an account I was secretly charged for.. Twice!? One day #Help #CanSomeoneSortThisOnceAnfForAll

  • Mairebc 🌗🌍 MrsC 🌎🌓 (@Mairebc) reported

    @BTCare internet gone down this morning. Contacted BT. External problem might not be fixed until 29th Dec. Not good as it also means TV apps all down as well