BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Banstead come from postal codes SM7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 12/14/2025 06:40

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Wandsworth, Hammersmith, London, Croydon, Walton-on-Thames, Westerham, Kingston upon Thames, Teddington, Hounslow, Banstead, Purley, Fulham, Bromley and Warlingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomWandsworth Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomCroydon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneHea46616881 Jane H (@JaneHea46616881) reported

    @bt_uk Fibre installed in area, but not to block of flats. Waiting for OpenReach to install through ducts/risers. Meanwhile, your systems won't allow your teams to sell her copper phone/broadband. Desperate for help now.

  • micksands_chef Mick Sands (@micksands_chef) reported

    I've got to say @bt_uk are probably one of the worst company's I have dealt with up to now. How are you meant to support new businesses when you can't even connect them to a phone line?

  • MumintheMere MrsW (@MumintheMere) reported

    @bt_uk @Ofcom The whole point is that it’s a text service. But I’m going to have to sit in a queue to first to someone when the process is supposed to be instant.

  • MumintheMere MrsW (@MumintheMere) reported

    @bt_uk why aren't @bt_uk complying with the regulation? You say ‘your service provider must reply'....we know you aren't to either me or my husband, we’ve requested our PAC multiple times. Any thoughts @Ofcom ?

  • tristanpw1 Dr Tris Price-Williams (@tristanpw1) reported

    @AliceMerray @CockertonMark @bt_uk I was withy them for a while. Awful. The only worse ones were Virgin.

  • geraintrowlands Geraint Rowlands (@geraintrowlands) reported

    Just cancelled @btsport purely because of the shoddy service of BT Broadband if you are looking for services look elsewhere - shambles

  • Kusho29 Eternal_Student (@Kusho29) reported

    I have moved to @bt_uk and hopefully i will get a better service there. As for @TalkTalk, i hope you will do the right thing and cancel my contract without a charge at the end of the month and we both go our seperate ways. It has been hugely frustrating and impacted on my job!

  • keano2k4 Keano (@keano2k4) reported

    People. If @EE try and sell you @bt_uk stay well clear! They sell you what you DONT ask for, get you to cancel old package then palm you off when you want to speak to them because its all wrong. Cant find the call when they know they are guilty of mis-selling. Convenient that

  • kevgray22 Kevin Gray (@kevgray22) reported

    @bt_uk hi, is there any issues in the Kelty area regarding speed. Our router is syncing at 40MB but can't even get 0.5MB Download

  • EAHNS EAHNS (@EAHNS) reported

    @BTCare shambolic customer service from BT and open reach strikes again. Not only have I been without broadband since Saturday but open reach have just decided not to turn up today for a prebooked appointment. Had I not called the customer services I would have sat here all day!