BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 01/21/2026 08:10

January 21: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Tadworth, Hammersmith, Hounslow, Caterham, Reigate, Thames Ditton, Redhill, Leatherhead, Southwark, Wandsworth, Dorking, Bromley and Wallington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • HandleMaddie Maddison Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HandleMaddie) reported

    @huwpendry @bt_uk Same issue here yet talk talk thinks it’s inside the house. Refuse to let my grandmother pay their charge when it seems to be their issue

  • YoFleeky YoFleeky (@YoFleeky) reported

    @bt_uk Not advised of any area outage, the link you’ve sent ask for a landline number but we only use the wifi and have never had a landline

  • HeidiNagaitis Heidi Nagaitis (@HeidiNagaitis) reported

    @bt_uk No - but it's a BT managed pole. According to their service provider, we can't do anything until BT fit a new pole and reconnect the cables to the property.

  • YoFleeky YoFleeky (@YoFleeky) reported

    @bt_uk my wifi has been down for the past two hours now, phoned up no fix just told to wait. Had a text message to say maybe it will work by the 18.11.21 totally unacceptable.

  • huwpendry Huw Pendry (@huwpendry) reported

    @bt_uk No it's through Talk Talk. However, I'm no expert, but if the same thing is happening on both my landline and mobile then I would say the problem is when the call is routed on BT's network.

  • xToueki EthanJxR 🇵🇸 (@xToueki) reported

    Youse really are ******* **** @BT_UK Can never fix your own problems you cause ever useless bastards

  • Melthemummyof2 melissa moore (@Melthemummyof2) reported

    @bt_uk I’ve given up trying to get help - still waiting for a callback from 4 days ago ! Not the customer service I expect

  • LynngerrSlp slp (@LynngerrSlp) reported

    @btbusinesscare Hi how do I cancel part of my package ? Trying to get through via phone isn’t easy. Thanks

  • MSwarrior46 Dave Roberts ♿️ (@MSwarrior46) reported

    @bt_uk love it, we ask for a offer to stay, you offer a service worse than what had or forced to go to Halo3 then when we go elsewhere we get text saying don’t leave. I get a better deal if i was a new customer #poorretention

  • KirstyA_xo Kirsty Anderson (@KirstyA_xo) reported

    @bt_uk Someone is coming tomorrow. The problem is not the speed. There's nothing that can be done about that. The problem is that your company sees it as acceptable to charge me almost £20 more than some people in the town for the very same services