BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 02/06/2026 08:20

February 06: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Wandsworth, Reigate, Southwark, West Wickham, Hounslow, Epsom, Feltham, Thornton Heath, Walton-on-Thames, Sutton, Fulham, Tadworth and Hammersmith.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomWandsworth TV
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomCroydon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • JaneBLyons Jane Lyons (@JaneBLyons) reported from Camberwell, England

    Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

  • stevetom110 Steve (@stevetom110) reported from Eltham, England

    @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

  • chelseafran FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported from Croydon, England

    @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • symbosimbo SiBurman (@symbosimbo) reported from London, England

    @soen @TalkTalk @bt_uk True! I just want a decent signal though.

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • Goonerlover69 ❣HANDCUFFED❣ (@Goonerlover69) reported from Croydon, England

    @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

  • eddibfit87 Edward berry (@eddibfit87) reported from Hammersmith, England

    @bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you

  • albsar1970 Al Sarpong (@albsar1970) reported from Lambeth, England

    The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • LPESSN LPESSN (@LPESSN) reported from Camberwell, England

    @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • liamch_88 Liam Charlton (@liamch_88) reported

    @bt_uk There’s no fault on the line, it’s the crap internet I’m paying for! Fibre build is 95% done and has been for 5yrs but @networkrail need to allow access to complete. Sort it out between yourselves before I remove your poles from my garden!!

  • CHumiliation Aiden Hawdon (@CHumiliation) reported

    @bt_uk I did this earlier today and been told an openreach engineer will be in the area within the next 5 days 🙃. So for 5 days I'll have to use my personal data... Such a joke! Terrible customer service for the HIGH prices I over pay

  • DjSimonmatthews DJ Simon Matthews #MentalHealthMatters (@DjSimonmatthews) reported

    @RoyalMailHelp @RoyalMail @bt_uk I'm not happy at all. Post women never delivered my parcel on Thursday for my BT Router. Iv now got no internet untill Monday. She didn't even call me like I requested. She was meant to leave with caretaker. I want some sort of compensation

  • sally_chamness Sally (@sally_chamness) reported

    @btbusinesscare @BTBusiness how are businesses supposed to operate at the weekend if your support is unavailable. My business sim is no longer functioning and there’s nothing on any of my account details to tell me why. I’ve been a customer 8-ish weeks and it’s been a nightmare

  • Helen29Aug Helen Lambirth (@Helen29Aug) reported

    Still no internet or telephone line having moved over a week ago. Thanks @bt_uk for not fulfilling your promises despite the notice we gave. Useless service when we are relying on internet for work. Any reimbursement?

  • Christymike1974 Christymike (@Christymike1974) reported

    @bt_uk when you refuse to offer a refund for someone who has slowest internet going, yet allow them to upgrade and then refuse a refund because you claim the small print says they wouldn’t get more than slow!! Profit over people

  • phatbloke117 Chris Sole (@phatbloke117) reported

    @bt_uk if anyone is thinking of joining BT please don't. They can't deliver what they say they can. There whole house WiFi is a joke it does not work. The halo 2 is a ripoff and not worth the money. When you have trouble not much help,so if you need broadband look some elsewhere

  • agencydoctor Richard Houghton (@agencydoctor) reported

    @bt_uk unable to get a straight answer about fixing my line that you have cut off. Plus, please send me the link to make a formal complaint about one of your call handlers.

  • 1greypenguin 1GreyPenguin (@1greypenguin) reported from Rushmere St Andrew, England

    @bt_uk please help @TheVirtualPubQ1 sort his Internet connection

  • ricospurs2 Rico (@ricospurs2) reported

    @bt_uk my Wi-Fi goes down when I use the treadmill. Any ideas how to resolve?