BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

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The latest reports from users having issues in Banstead come from postal codes SM7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 12/26/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Southwark, Wandsworth, Croydon, Hounslow, Brentford, Sutton, Feltham, Dorking, Walton-on-Thames, Westerham, Kingston upon Thames, Teddington and Banstead.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

  • Djbarryc Barry c (@Djbarryc) reported from Bromley, England

    @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    @bt_uk Changed TV deal now getting emails about returning the equipment. Customer service no idea why. ‘Wait until the new deal kicks in and they’ll probably stop’

  • L_Alborough_ Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    ******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • dangregorybfc Dan Gregory (@dangregorybfc) reported from Bromley, England

    @bromleyfc @HarrogateTown @btsport Same old @btsportfootball never showing consideration towards the away fans. all televised league games have been away. absolute shambles once again. **** BT sports

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    @bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Actually you can, you just won't because of company policy. Any ISP that actually gives a shit about being an ISP would've sorted everything out in at most 3 business days. Yours sincerely, "Jonah"

  • Bernie82_ Steve Bernard (@Bernie82_) reported from Wandsworth, England

    Do we really have to see this @btsport ad every 60 seconds. Bad enough to watch it once #BBL09

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • samj0606 Sam Jones (@samj0606) reported

    @alexsuprtramp @btsport @sky It’s a bit of a disaster obviously something to do with ps5 because my PS4 I never had any problems. Thanks for the info👍🏼

  • intufitdad intufitdad (@intufitdad) reported

    @susanstanwix @BTCare They get away with it no customer service

  • Duke_aardvark Jason Manly (@Duke_aardvark) reported

    Hi @BTCare I really love receiving threatening letters about bills that were paid weeks ago, with great service like this is it any surprise I left?

  • Funks81 Jonathan Dorey (@Funks81) reported

    @bt_uk I have no dial tone and seem to be stuck on hold to customer services

  • JGardnaaa Gardna (@JGardnaaa) reported

    @bt_uk Hi guys! I’m moving address and I’m going to switch my service to my new address, I want to get the master socket moved. Is this something I can book online when I change or do I need to book after I’ve booked the switch?

  • TheRealPakora Reshma✈ (@TheRealPakora) reported

    No call from @bt_uk yesterday about why my #BTbroadband hasn't been activated (6 days overdue) I called today; no updates and a promise for another call back in 24hours. Asked to speak to a manager about the poor communication,got another promise for a call before 4pm. Let's see.

  • smtfhw smtfhw 🇪🇺🇬🇧🇩🇪🏳️‍🌈🏁⭐ 3.5% #FBPPR #FBPE (@smtfhw) reported

    What exactly are BT and BT Openreach for. They've rescheduled my appointment for Monday to Tuesday, then to Wednesday, and then to today (when it was "confirmed") and now apparently it's not confirmed at all and will be NEXT Monday. It's not a service, it's a fiasco @Bt_uk

  • paul_jordan1 Paul Jordan (@paul_jordan1) reported

    If there was an award for the worst customer service it would have to go to @BTCare absolutely pathetic!

  • CptSean24 Sean (@CptSean24) reported

    @bt_uk are the worst Internet provider in the world. Past few days our speeds have been going mega slow, but today they are at the all time low. Barely above 1Mbps and upload is below 1Mbps. Its almost impossible to do anything. If Virgin would actually turn up we'd have (1/2)

  • Funks81 Jonathan Dorey (@Funks81) reported

    @bt_uk your website states not faults in my area - despite me reporting no dial tone and a van currently repairing a problem 3 doors away