BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 01/14/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hounslow, Southwark, Dorking, Bromley, Croydon, Wallington, Brentford, Hammersmith, Redhill, Fulham, Sutton, Mitcham, Byfleet and Coulsdon.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • bobmontefusco Robert Montefusco (@bobmontefusco) reported from Bromley, England

    @btsport Tell Savage he looks like an idiot with that coat !

  • JamesMorris77 James Morris (@JamesMorris77) reported from Hammersmith, England

    @BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce

  • andy_gaffey Andy Gaffey (@andy_gaffey) reported from Lambeth, England

    @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

  • gxyred Jared (@gxyred) reported from Lambeth, England

    @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • AndRaffan Andrew Raffan (@AndRaffan) reported from Eltham, England

    @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

  • ShoulderDocUK Shoulder Doctor (@ShoulderDocUK) reported from Bromley, England

    @bt_uk Only three times. No offer of compensation. No confirmation of resolution

  • Pauljar58453395 Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • gains_guru sarvar mojgani (@gains_guru) reported from Bromley, England

    @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

  • JPaulG JPaulG 🐼 😷 (@JPaulG) reported from Wandsworth, England

    @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

  • Jon_Edwards_ Jon Edwards (@Jon_Edwards_) reported from Bromley, England

    Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

  • jimflit James (@jimflit) reported from Wandsworth, England

    @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • Sonjamclaughlan Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • EventOCallaghan Mark O'Callaghan (@EventOCallaghan) reported from Camberwell, England

    @bt_uk live chat customer service Where and how

  • Bparlma Bridgette Parlma (@Bparlma) reported from Hammersmith, England

    Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • davoeato Dave Eaton (@davoeato) reported

    @bt_uk I am a new customer, I raised that my voicemail was not working 6 weeks ago. I have requested escalation but no contact in 10 days despite several emails. I have trying to get through for 40 mins on the phone. Is this acceptable service?

  • FionaLeadbeater Fiona Leadbeater (@FionaLeadbeater) reported

    @bt_uk I’m stuck in bed at home sick, but I am overhearing a lovely OpenReach employee outside fitting fibre broadband in Kilmore, Oban - his customer service with my neighbours and on the phone to his customers is 💯 %. Top employee!

  • mewhitehead mewhitehead (@mewhitehead) reported

    @BTCare No connection since 11:00 yesterday - tried to reach you and also DM’d you - Received a text this morning telling me there’s a problem with my line!!- Received a reply to my DM just now telling me how to report a fault!! Is that the best #CustomerService you can offer!

  • DaleTurley8 Dale Turley 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@DaleTurley8) reported

    @bt_uk The website just comes up with an error and I’ve been trying to call constantly but can’t hang around for that long. I feel for whoever it is, but if anybody from BT asks us about renewing our contract they will probably not enjoy our response

  • kellysolsni Paul Kelly MBCS CITP (@kellysolsni) reported

    @BTCare On hold for 27 minutes waiting for customer care and get cutoff.... Really!!!!

  • MyBallsWazHot Daryl M (@MyBallsWazHot) reported

    @bt_uk Why is NOBODY answering phones?? I’m actually just going to cancel at this point! Useless

  • nastamer Naz Tamer (@nastamer) reported

    @bt_uk I am trying to reach BT on the contact number but it has been 22 mins (and counting) I cannot talk to any. I am moving homes and website does not work. Any help?

  • ArchiTenshi ArchiTenshi 🎗️ (@ArchiTenshi) reported

    @bt_uk I have been on hold for 24 mins after being in one of your text help centres for almost 45 minutes. Last night I was in your text channels experiencing immense stress for around 2-3 hours. This is honestly ridiculous. I don't want my whole day to be spent calling you.

  • joyltom Joy Thomas (@joyltom) reported

    @bt_uk Customer service is terrible! I’m sick of having to contact you to solve your mistakes. So frustrated.

  • JulieMitchell_M Julie Mitchell-Mehta (@JulieMitchell_M) reported

    @bt_uk I think it must be. You’ve now cancelled my order for the 4th time. I’m waiting for a call back in the next 90 minutes. If that doesn’t happen you will be losing a customer