BT (British Telecom)

BT (British Telecom) Outage Report in Banstead, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Banstead, Surrey, England 11/21/2025 22:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Hammersmith, Hounslow, Southwark, Caterham, Catford, Bromley, Fulham, Purley, Twickenham, Feltham, Wandsworth, Byfleet and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomCroydon Total Blackout
United KingdomCroydon Wi-fi
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • BrixtonBobbyBob Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • shade306 Daniel Shade (@shade306) reported from Bromley, England

    Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

  • Nazzzzzz1000 Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported from Lambeth, England

    @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

  • whitedan2001 Dan White (@whitedan2001) reported from London, England

    Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • BrixtonBobbyBob Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk any news on when the Brixton BT outage is going to be dealt with?

  • VixThatRuns Vix (@VixThatRuns) reported from Redhill, England

    @BrydonN2 @bt_uk Wow thats poor

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • frostefroste Patrick Frost (@frostefroste) reported from Blindley Heath, England

    @bt_uk - agreed a new contract on 21st November and yet weirdly come the next bill you ignore this and my charges. Past 14 day cooling off too. So basically your ripping me off - and btw your app is **** if your being ripped off

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • excellenceinLDN Lonely-planet-girl (@excellenceinLDN) reported from Lambeth, England

    @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • ilopezcard Ingrid Lopez Cardona (@ilopezcard) reported from Lambeth, England

    @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Croydon, England

    I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

  • deanwoods Dean Woods (@deanwoods) reported from Horley, England

    @NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • DebbieBennettPR Debbie Bennett (@DebbieBennettPR) reported

    @BTCare ongoing problems with broadband and BT acknowledge line unstable and yet engineers say nothing is wrong - you couldn't make it up. £50 in compensation this week alone but no resolution #timetoleave

  • BBanshee7 Blank_banshee7 (@BBanshee7) reported

    Yo @bt_uk my WiFi is down, tried all the usual steps like restarting the hub, any word on your end? Seeing others reporting their Wi-Fi is down also

  • jev42 Jon (@jev42) reported

    @bt_uk Well, I spent an hour on live chat booking an engineer and have woken up to a text from ooenreach asking if the problem, in my office has been solved. Assistance is not required. Fix your website, it is shambolic.

  • DeborahBestwick @DeborahBestwick (@DeborahBestwick) reported

    @bt_uk Broadband activation is now scheduled for the 23rd, but this is after I was promised Hybrid Connect service from the 1st which hasn’t happened and was not possible as no one checked whether OpenReach had released the line. X2. started new order as instructed, ‘failed’again.

  • carey_jonathan Jonathan carey (@carey_jonathan) reported

    @bt_uk Yeah I've been told that but why was it cancelled? 2 days without broadband when working from home doesn't work too well. Our heating depends on WiFi too. My wife has to leave yesterday with our 10wk old daughter

  • jev42 Jon (@jev42) reported

    @bt_uk Hi Luke. I am trying to report that your business website is broken and you cannot book engineering appointments with it. You don't need to look up any details, BT need a way to ensure that the website isn't broken. My account details etc are not relevant.

  • RickGuttridge Rick Guttridge (@RickGuttridge) reported

    .@bt_uk & @OpenreachHelp never fail to amaze me with their ineptitude. Been waiting since feb 23 for my phone line to be moved. Another day, another engineer not turned up yet the job is ‘complete’ The monopoly on providing home phone lines really does nothing for service 🤬#rant

  • 1cornishblue Cornish Blue (@1cornishblue) reported

    @AndyTelfer21 @btsport It does illustrate the problem. If he had been on VAR he’d have overturned the decision. Mind you he gets many of them wrong, so best keep him on TV where we are safe from him adding further incompetence to the game

  • Tonysmini Tony (@Tonysmini) reported

    @samioik @jess_dubbs @bt_uk Have you looked at the MyBT app speed test to determine if it’s the line in or a WiFi issue?

  • AmmaarZahir Ammaar (@AmmaarZahir) reported

    @bt_uk are the worst broadband provider, told them numerous times that the connection is bad and keeps dropping yet nothing is done and they keep sending engineers who say different things, they tell me to test it through the BT app but when it’s down it doesn’t let me.