BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Hammersmith, Croydon, Brentford, City of London, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, Dorking, and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 hours ago |
|
Southwark
|
Internet | 4 hours ago |
|
Hammersmith
|
Total Blackout | 5 hours ago |
|
Hammersmith
|
Internet | 18 hours ago |
|
Croydon
|
Internet | 19 hours ago |
|
London
|
Internet | 21 hours ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Charli R (@RojasLahoz) reported from Brentford, England@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April
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Alex Munro (@ADMunro) reported from Esher, EnglandCould the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
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🏴 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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John Mitchell (@prof_j_mitchell) reported from Bromley, EnglandMSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.
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Mila Griebel (@MilaGriebel) reported from Camden Town, England@bt_uk we had shockingly bad internet for over the last few days. It is now more not working than working . Have tried to call . 30 minute waiting time. This is not good service .
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Rendy Prakoso (@rprakoso13) reported from Camden Town, England@bt_uk hey got a text saying my broadband should be activated by now but it's still not working and hub is flashing purple. I've checked that it's properly connected to the master socket. Any tests you can run to make sure that the service has actually been activated? Cheers
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Jon (@R0LLSY) reported from Epsom and Ewell District, England@bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc
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Loft4Words (@Loft4W) reported from Camberwell, England@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency
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Nesli Shafak (@NesliShafak) reported from Hammersmith, Englandwhats the point of selling wifi service if there is a very bad coverage? 😡 @bt_uk
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Rahel Bailie (@rahelab) reported from Camberwell, England@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡
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COLFESeconomics (@COLFESeconomics) reported from London, England@BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!
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Glen Oglaza (@glenoglaza1) reported from Croydon, EnglandWhat is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG
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Kate Morris (@kateMorris102) reported from London, England@bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?
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DreamLion1986 (@DLion1986) reported from Stratford, England@btsport @btsportfootball lol why can’t the commentators be honest and just say even with injuries team selection have been poor and they are a victim of there own ego!
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Adama Traores not that hench pal (@adama_not) reported from Wandsworth, England@bt_uk can you please help me kick off is in 30 mins
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Danielle Altink (@danialtink) reported from Camberwell, England@bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh
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Alan Vincent (@Huskymannia) reported from London, England@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Becky (@beckybaldock77) reported@virginmedia what is the issue with @btsport @btsportfootball extra channels on the red button not working? #FACup
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Gary (@garyjwilko) reported@bt_uk No I haven’t tried that yet but will do, thanks. I have seen posts on Twitter from other users with the same problem so there could be an issue with the app.
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Andy McMillan (@andy_rockdoc) reported@StockportCounty Such a shame that its on BTSport. One of the worst channels around and definitely not worth a £25 one off! Will therefore be relying on social media coverage.
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Dylan Jones🏴🖥🏉🐗 (@D13Creative) reportedAt the end of my tether with my broadband connection at home, slow at the best of times, unusable otherwise and no help to be had today until tomorrow at least (this tweet was written an hour ago)🤬 @btbusinesscare
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Frances Baldwin (@fbaldwin99) reported@bt_uk is there an issue with the internet today. Ours been very slow all week and now we have no Data coming through at all! Anyone have an idea.
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Sarah Robson (@Portal_Queen) reported@bt_uk You can't actually deliver on this though can you. Misleading advert. When we complain about our signal you tell me its to be expected at peak times, or I've got too many devices using WiFi.
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ChrisRFC (@Chris_RTID) reported@bt_uk I have never in all my years dealt with a company as truly awful as BT. Time after time I am made promises, given assurances and mis lead with regards to my expectations. Share price is lower than it has been for years. No wonder! Shocking company.
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Bat Kitty (@treesieT) reported@bt_uk Well your sidekick Openreach can’t even give me a stable service!
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Nicola (@littlenix79) reported@bt_uk Thanks. I’ve done this and it’s disconnected her phone. She wears a care alarm so am concerned of the impact this will have . Any way we can resolve as an emergency?
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Jeff (@jeffnewton1) reported@bt_uk Lost internet access for much of today. A one hour phone call to BT revealed a phone mast near me was being repaired. Are you able to text customers IN ADVANCE to advise of loss of service ? It would save customers phoning your helpline with the same question !