BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, City of Westminster, Croydon, Wandsworth, Purley, Morden, Beckenham, Carshalton, and Coulsdon.

City	Problem Type	Report Time
Southwark	Internet	14 hours ago
Southwark	Internet	1 day ago
City of Westminster	Internet	2 days ago
Croydon	Total Blackout	3 days ago
Southwark	Internet	3 days ago
Croydon	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  LPESSN (@LPESSN) reported 7 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Gary White (@_gary_white_) reported 9 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  Jessica Andrews (@Jess_L_Andrews) reported 11 minutes ago from Merton, England

  @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

• 
  C.N. (@livefr33diehard) reported 17 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  J (@CFCJae_) reported 19 minutes ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Shane Pender (@silverback1809) reported 23 minutes ago from Bromley, England

  @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

• 
  Kudret (@Kurdeck) reported 24 minutes ago from Lambeth, England

  After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

• 
  Milly Kenny-Ryder (@millykr) reported 30 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 36 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 36 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  Skye Nicolson (@skyebnic) reported 44 minutes ago from Addington, England

  Kicked off right before the fight starts?? You gotta be kidding me @btsport 🥲 worst 20 quid I’ve ever spent 🙈

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 46 minutes ago from Bromley, England

  I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

• 
  Rahel Bailie (@rahelab) reported 49 minutes ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  Shoulder Doctor (@ShoulderDocUK) reported 50 minutes ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  JorG (@spanishgeo) reported 51 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Phelan Hill MBE (@PhelanHill) reported 53 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

• 
  Elliott Rawstron (@Elliottrawstron) reported 54 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Anouska Leon (@AnouskaLeon) reported 54 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  Elliott Rawstron (@Elliottrawstron) reported 55 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  steffan Dutch (@SteffanDutch) reported 55 minutes ago from Bromley, England

  @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  north east street art (@AgainstInsulate) reported 3 minutes ago

  @skytv I'm stuck in contract with @bt_uk until September for tv and internet i want out can you help? I also want 3 Sim only 30 day rolling contracts. Let's make a deal @skytv

• 
  tha Movement Noize Production (@JumaMhlanga) reported 4 minutes ago

  @bt_uk I suggest you call me because your customer service is vile, you all nice on the internet and disrespectful on the phone. Just had an outburst with one of your customers service Lavanya on business department. Train your staff

• 
  Jack Stocker (@JackStocker95) reported 11 minutes ago

  @BTGroup @bt_uk can anybody please tell me when the BT voice cloud app will be functioning again? Been down nearly 6 hours now and we cannot redirect any incoming calls. Need help regarding this ASAP please.

• 
  Andy (@bigdaddymills1) reported 12 minutes ago

  @btbusinesscare day 3 of no broadband effecting my business and you reply saying you’ve opened a complaint wtf such a bad business

• 
  GM Mark Howitt (@MarkHowitt) reported 14 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  tha Movement Noize Production (@JumaMhlanga) reported 15 minutes ago

  Who else is having issues with BT Broadband after moving? 😡 Been waiting 28+ days for service and just spent 2 hours on the phone with no resolution. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

• 
  Scott Game (@scottie_game) reported 15 minutes ago

  @bt_uk is there currently an issue with broadband in MK7 8HF?

• 
  Aaron Law (@AaronLaw92) reported 27 minutes ago

  @bt_uk hello my account is completely broken, still cannot login - says access denied!

• 
  TINA MOORE (@Sassytrip88) reported 31 minutes ago

  @Catheehello @bt_uk Same very annoying problem and really slow internet that keeps cutting out So much for quicker connection

• 
  pauline hodges (@paulineh57) reported 34 minutes ago

  @bt_uk @KevinF1311 This is why I left BT after decades of being a customer. You abused my loyalty.