BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, London, Paddington, Islington, Leatherhead, Poplar, City of Westminster, City of London, Thames Ditton, Epsom, Hampton, Hackney, Sutton and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Paddington |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
from
Islington, England
Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Sabīne
(@SabineDreibe) reported
from
Paddington, England
@bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Joe Boyd
(@realJoeBoyd) reported
from
Islington, England
@btsport I wonder what the fix is?
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
from
Islington, England
Not even a full @bt_uk user yet but already the customer service and the installation part of this company is such a disaster and a missed opportunity to help out this disgruntled person!
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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CpfcRyan
(@Rpriv77) reported
from
Hackney, England
@OleleSalvador @btsport @CBSSports Down bad
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???
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AdamCpfc180🎯🦅
(@AdamCpfc180) reported
from
Whyteleafe, England
@shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh
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Danny James
(@1DJHatch) reported
from
Stratford, England
@England @bt_uk @_DeclanRice Y ain't it motm an wtf is that in his hands
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steve platt
(@plattste) reported
from
Ilford, England
@BTCare If anyone is thinking of going to BT don’t.They forced my mum onto digital and no end of issues since,she is a 78 old vulnerable lady and has not had a phone working since sat night numerous calls to BT & just had a txt saying taking longer than expected.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dynamic Wrexham
(@DynamicWrexham) reported
@btbusinesscare trying to troubleshoot issues with cloud voice. Waiting for live chat for an age, and cannot open the portal? Any advice how to get some urgent help?
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The Littlest Hobo
(@topbrewer) reported
@bt_uk @BTCare @EE Must admit after having so called 900mbs installed I wish I’d never pushed the buy button. 300mbs max from router at 1 m distance How you can charge for 900mbs is beyond me
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Mark White
(@chigen_n_chibs) reported
@btbusinesscare absolutely the worst service and incompetence I have ever experienced in a business, how can you keep cutting a company off whose done nothing wrong and saying every 6 week for 5ryrs that it won’t happen again, only for 6 wks later to go through it all again!!!!
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hezron941
(@hezron941) reported
@btbusinesscare Customer service has dropped since management has changed. When request a management call back. Adviser told no. What happened to customer care
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Claire Hughes Dental
(@WatersideTeeth) reported
@btbusinesscare Hi, I’m having an outage with my business internet and I’m a unable to trade. Could I get some support with this? Thanks is advance.
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Graham H Stewart
(@StewartGH1970) reported
@btbusinesscare business broadband down 4th Aug - app noted fix by 6th, then 7th, then 8th, then 11th, then 13th now its the 18th!!! Will this nightmare every end… total crap service and will cancelling as soon as fixed - openreach are to blame as its a service issue
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hezron941
(@hezron941) reported
@btbusinesscare BT standard of customer service has dropped. We have been waiting weeks for the broadband connection. Requested manager to call us. Because we are unhappy with level of service. We even have broadband guarantee. Total fiction advertising. customer service adv would t/f to mgr
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William Walby
(@WalbyWilliam) reported
@btbusinesscare Complaint number IMP157072970. No one is calling me. Just been on a call for over 20 minutes to your Indian call centre who previously told me they had taken off the incorrect charge for your engineer not turning up but now I see the charge on my latest bill!!
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Ben Mawby
(@benmawby) reported
@BTBusiness have to be the worst company I’ve ever had to deal with @btbusinesscare
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Hannah Richards
(@HRich222) reported
@btbusinesscare such a shame your business service is so very poor compared to your residential service. Never have I received such poor customer service, they don’t listen to a word you say and won’t let you speak to a manager! Sadly no choice but to take it further.