BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Croydon, City of Westminster, Purley, Morden, Wandsworth, Coulsdon, Westminster Abbey, Mitcham, Lambeth, Lewisham, and Sutton.

City	Problem Type	Report Time
Southwark	Internet	4 hours ago
Croydon	Internet	23 hours ago
City of Westminster	Wi-fi	1 day ago
Purley	E-mail	5 days ago
Southwark	Internet	6 days ago
Southwark	Wi-fi	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Shermin A Ali (@SherminAaliYoga) reported 20 seconds ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 1 minute ago from Camberwell, England

  @btsport why are you not making it easy for your customers to pause your service like sky

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 2 minutes ago from Croydon, England

  @BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures

• 
  Jessica Andrews (@Jess_L_Andrews) reported 3 minutes ago from Merton, England

  @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

• 
  Steven Chapman (@DrStevenChapman) reported 5 minutes ago from Croydon, England

  Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

• 
  Paton (@MarkPaton84) reported 5 minutes ago from Lambeth, England

  For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

• 
  Elliott Rawstron (@Elliottrawstron) reported 7 minutes ago from Wandsworth, England

  @bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

• 
  Foss (@fackjossey) reported 9 minutes ago from Lambeth, England

  Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

• 
  DiscoverWatamu (@DiscoverWatamu) reported 18 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  David Venters (@VentersGaming) reported 24 minutes ago from Croydon, England

  @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

• 
  DiscoverWatamu (@DiscoverWatamu) reported 24 minutes ago from Wandsworth, England

  @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

• 
  Agustin Pesciallo (@agustin) reported 32 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Elliott Rawstron (@Elliottrawstron) reported 37 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  Jessica Andrews (@Jess_L_Andrews) reported 38 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  Gary White (@_gary_white_) reported 41 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 45 minutes ago from Camberwell, England

  @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

• 
  Loft4Words (@Loft4W) reported 46 minutes ago from Camberwell, England

  @OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 47 minutes ago from Bromley, England

  @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

• 
  Cat Fitzmaurice (@cat_la) reported 52 minutes ago from Bromley, England

  @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 59 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nikki Anderson (@NikkiOsbor4715) reported 7 minutes ago

  @bt_uk OVERCHARGED by this awful company again.... emailed them...no response, telling me on twitter to phone them and wait for hours for the phone to be answered. Contract up soon cannot wait awful company. GIVE ME MY MONEY BACK how can you overcharge me 🤬🤬

• 
  grace hooper (@messalinahooper) reported 9 minutes ago

  So very disappointed with the lack of Internet with the new service @bt_uk 😞 😕 😒

• 
  Alessandro Riolo (@aledeniz) reported 9 minutes ago

  @bt_uk @ee How clueless you all are, asking me to confirm a security code received via email while I am trying to log in to your Wi-Fi hotspots? Has anyone ever tested that process on an iPhone? 🧐 What happens when the user leaves the login process to check the email? 🤨

• 
  Sian (@SianElin_PT73) reported 13 minutes ago

  @bt_uk Not able to do this as I have no phone signal-hence need internet.

• 
  Jac Dee 🇺🇦 (@Jacsplace3) reported 16 minutes ago

  Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

• 
  Grub Street Publishing (@grub_street) reported 16 minutes ago

  @bt_uk We've already raised a complaint. But nothing has happened and your billing department hasn't done a thing. Your incompetence is breathtaking. Glad we've moved elsewhere. Just get our bill cancelled or next step Ofcom

• 
  Stockport871 (@stockport871) reported 20 minutes ago

  @bt_uk Hello, yesterday I highlighted I needed some extra support and the reasons why are on my account. I had a message to direct message you and you’d get back to me but you haven’t, any chance of hearing anything back? I’m now 8 days over the promised call back from a serious issue.

• 
  Mark Llewellyn (@markll64) reported 21 minutes ago

  @bt_uk Your email security is blocking access to the mail server as it suspects the network I’m on… works sometimes, then stops, change network and it’s a lottery if it works or not… I’ve setup a forward to gmail

• 
  David Percival (@pencil316) reported 28 minutes ago

  Horrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.

• 
  Jessica (@Jessica67669786) reported 30 minutes ago

  @ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?