BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 02/04/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Paddington, Croydon, London, Hackney, West Wickham, Hounslow, Newham, Epsom, Wandsworth, Islington, City of London, Poplar, Northolt and Greater London.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomPaddington Wi-fi
United KingdomCroydon Internet
United KingdomLondon E-mail
United KingdomHackney Total Blackout
United KingdomWest Wickham Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    Hi @bt_uk another neighbour in the building has also reported identical issues. Sending me a replacement router clearly isn't the solution

  • stevetom110 Steve (@stevetom110) reported from Eltham, England

    @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

  • JaneBLyons Jane Lyons (@JaneBLyons) reported from Camberwell, England

    Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    @bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported

  • eodsgn Eduardo Kerr–Oliveira (@eodsgn) reported from Hackney, England

    @UFCEurope #UFC249 tonight is gonna be a payed one and I already know it’s gonna be a struggle to watch it! Kind of praying they figure it out the service by now. I have the @btsport deal but whenever is one of these more special cards you still have to pay on some ppv deal.

  • BenFisherCT Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • jamesd_27 James Drury (@jamesd_27) reported from Islington, England

    @compo99 @btsport Well, they offered to pause subscriptions for those that weren’t using the service which was the right thing to do with no live sport. Now their is, you should be able to watch it if you start up again. Bt pay for the rights on the basis people pay subs

  • mrlloydcook Lloyd Cook (@mrlloydcook) reported from Lambeth, England

    @bt_uk my internet has just gone down in SW4, my hub has the orange light

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

  • chelseafran FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported from Croydon, England

    @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

  • DianaNye Diana Nye (@DianaNye) reported from Paddington, England

    @bt_uk 😂 the website page is down

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • ollieboito Oliver Boito (@ollieboito) reported from Whyteleafe, England

    @bt_uk Still having issues unfortunately

  • Scare158Steve Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • MewesRonnie Mewes (@MewesRonnie) reported from Bexleyheath, England

    @Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.

  • ipowell1 ian Burgin (@ipowell1) reported from Camden Town, England

    @bt_uk Never seen this woman but damn she is fine.!

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

  • Scott9M Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Buendner08 🇨🇭🏳️‍🌈 Bündner 🏳️‍🌈🇨🇭 (@Buendner08) reported

    @crazeygrazy @bt_uk Yes you are, I certainly hate the lying fat ****

  • LePhantomDennis Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported

    @bt_uk Why will it take until Friday to fix it? I'm working from home and it's a huge problem not having a solid connection.

  • Brexitmeanz Lockdown meanz Lockdown #KBF (@Brexitmeanz) reported

    @bt_uk Fix your phone wires and stop posing, bozos

  • D16584667 David (@D16584667) reported

    @bt_uk Cut this virtue signalling garbage and do the job you charge people for

  • ktaylorreflex Kari Imeland Taylor (@ktaylorreflex) reported

    @bt_uk First appointment 10/6 phone line not sorted. Supposed to come today to sort it, didn’t turn up. Now being told that first available appointment 28/6. I think that is an unreasonable amount of time to wait, but no one seems to be able to help me when I call.

  • EstelleHitchon Estelle Hitchon (@EstelleHitchon) reported

    Ok @bt_uk. So why if I pay a packet for FTTP am I still getting "video paused poor connection" and "unstable internet" messages? You've altered the frequency more than once but all that does is bugger up my wifi discs. No such problem with @Plusnet superfast and it's 1/4 of the £

  • Dairyboy_Jed Kingjed (@Dairyboy_Jed) reported

    @bt_uk had your FTTP for 12 months 900 service never had a speed over 450, the downloads on devices like PlayStation 5 etc all down load to what speed tests are telling me. Averaging 150mb - don’t care what’s to my router, your router doesn’t work with your own Speeds, shocking.

  • RealCarlCoombes Carl Brian Coombes (@RealCarlCoombes) reported

    @bt_uk bt customer support are liars

  • RealCarlCoombes Carl Brian Coombes (@RealCarlCoombes) reported

    @bt_uk nothing but trouble

  • Dairyboy_Jed Kingjed (@Dairyboy_Jed) reported

    Is this worth £1000 a year, I need the ombudsman’s details to raise a dispute, not just me having the same issues and apparently your home hub doesn’t work with the service, please rectify. @bt_uk