BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 12/17/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Southwark, Hackney, City of Westminster, Wembley, Ilford, Hounslow, City of London, Dorking, Wandsworth, Hammersmith, Waltham Forest, Hampstead and Islington.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomCroydon Wi-fi
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

  • spanishgeo JorG (@spanishgeo) reported from Merton, England

    @SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

  • jhibbert1 Jenni Hibbert (@jhibbert1) reported from Hammersmith, England

    @nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,

  • Scott9M Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • ollieboito Oliver Boito (@ollieboito) reported from Whyteleafe, England

    @bt_uk Still having issues unfortunately

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

  • spanishgeo JorG (@spanishgeo) reported from Merton, England

    @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

  • deingerous1 Dein Moore (@deingerous1) reported from Stratford, England

    @bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

  • BenFisherCT Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • Scare158Steve Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • colinmcfarlane Colin McFarlane (@colinmcfarlane) reported from Hackney, England

    @btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

  • deingerous1 Dein Moore (@deingerous1) reported from Stratford, England

    @BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @btsport why are you not making it easy for your customers to pause your service like sky

  • mrlloydcook Lloyd Cook (@mrlloydcook) reported from Lambeth, England

    @bt_uk my internet has just gone down in SW4, my hub has the orange light

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • PaoloPoodle Paolo Poodle (@PaoloPoodle) reported

    @newsboy23 Tried virgin and ditched them very quickly. With @bt_uk and no land line, was no problem

  • DjMarkoAfro Marko Crossley (@DjMarkoAfro) reported

    @bt_uk are so bad. We have to call them out every 4 months. After waiting for an engineer. He came in and explained to me. “Your connection is rubbish” I know mate. That’s why I called you.

  • little_beee Nikki (@little_beee) reported

    Looking at renewing our FTTP with @bt_uk but they 'can't' match the offer to new customers so looks like they will be losing a customer and we will head to @SkyUK such a shame as we wanted to stay with BT

  • Ismahass1970 Isma HASS (@Ismahass1970) reported

    @bt_uk @Ofcom today i found out bt when a customer what to leave you hold on ransom? I am not in a contract, and do you treat them to destroy credit history? this is what I got from BT

  • syski36 ⚔️ Si ⚔️ (@syski36) reported

    @bt_uk So will I need the faults team to contact me if it’s just the Brett removed it, if not can you cancel or do I just after wait for the all? TIA

  • elldivino El Presidente (@elldivino) reported

    @bt_uk Hi Sharon, have sent DM as well but unfortunately the engineer couldn’t fix the problem. Open reach OP coming out Wednesday 12 April. I’ve had no internet for 2 days already and got to wait another week to hopefully get this sorted. Am I going to compensated for this at all?

  • maroontune maroon tune (@maroontune) reported

    @bt_uk Hi, is there a problem with the email system your staff use? Someone was told by a number of staff members of yours (at various times), that they would be sent an email regarding a cancellation, but no email was received from your staff members?

  • xrmike Michael Tarrant (@xrmike) reported

    @bt_uk its a really bad customer experience to see on only my 6th bill with yourselves I'm paying £17 more than new customers and I'm locked in to pay that much more per month. Loyalty isn't once every 18 months when you want me to sign up again. Which I don't think I will be.

  • LuisCar08758995 Luis Carreras (@LuisCar08758995) reported

    @alickie66 @WeAreOpenreach @bt_uk I am in similar situation…level 2 escalation…I have DM OPENREACH but same responses to try to keep me quiet…raise the issues with your provider…I have many times but NO-REACH is not escalating or doing anything about it…

  • ThomasLister01 Thomas Lister (@ThomasLister01) reported

    @bt_uk why do you contradict yourselves trying to get technical help and so far 3 people told me 3 different things none of which can actually help me with what I have been told is a simple change?