BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Wandsworth, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, Fulham, Carshalton, and Purley.

City	Problem Type	Report Time
Croydon	Internet	8 hours ago
Southwark	Internet	10 hours ago
City of Westminster	Internet	17 hours ago
City of Westminster	Internet	17 hours ago
Croydon	Internet	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  GurunG PankaJ (@Godavarian193) reported 50 seconds ago from Merton, England

  Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

• 
  Agustin Pesciallo (@agustin) reported 2 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  JorG (@spanishgeo) reported 9 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 16 minutes ago from Croydon, England

  @bt_uk You are very condescending right now. My household can’t do our jobs because of your crap service. And it’s fibre optic broadband. Drs & supermarket staff are working through the pandemic too. We can’t today & tomorrow because of a full outage. Don’t be ignorant with your replies

• 
  Jessica Andrews (@Jess_L_Andrews) reported 16 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Sam Luis Verissimo (@SamVerissimo) reported 17 minutes ago from Lambeth, England

  @bt_uk is there a outage in se5 internet and landline not working?

• 
  Anouska Leon (@AnouskaLeon) reported 17 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  Nat 💕 (@Silcox777) reported 26 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  Jon Edwards (@Jon_Edwards_) reported 27 minutes ago from Bromley, England

  Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

• 
  JPaulG 🐼 😷 (@JPaulG) reported 27 minutes ago from Wandsworth, England

  @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 28 minutes ago from Camberwell, England

  @btsport why are you not making it easy for your customers to pause your service like sky

• 
  Kieran Shew (@shoeburger) reported 31 minutes ago from Merton, England

  Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

• 
  Elliott Rawstron (@Elliottrawstron) reported 37 minutes ago from Wandsworth, England

  @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 39 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  John Mitchell (@prof_j_mitchell) reported 42 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Mark O'Callaghan (@EventOCallaghan) reported 45 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Daniel Fellows (@danfellows) reported 48 minutes ago from Camberwell, England

  Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

• 
  Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported 50 minutes ago from Lambeth, England

  @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

• 
  Paton (@MarkPaton84) reported 51 minutes ago from Lambeth, England

  For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

• 
  Cat Fitzmaurice (@cat_la) reported 58 minutes ago from Bromley, England

  @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  uılʞuɐɹℲ (@puddles46) reported 2 minutes ago

  @bt_uk I have genuinely had enough of your service now. Expecting a £96 refund but instead for the 4th month in a row after I left you have billed me again. This time it's now apparently overdue. This is genuinely unbelievable

• 
  MouseMat (@andymousemat) reported 7 minutes ago

  @bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet

• 
  Nix's (@nickinoonoos) reported 8 minutes ago

  @bt_uk shocking service not had internet or Tv for 3 weeks, engineer arrives last night said in the service box repaired issued less than 15 hours normal service resumed and in tv or internet, and now no one will pick up the phone, quick to charge you the bill ... @EE @numan64

• 
  BARRY (@XBAZAER) reported 9 minutes ago

  @bt_uk been having non stop issues with your Internet an when i do Internet tests always comes back saying no issues was fond constantly lagging everyday

• 
  R4CK4TT&CK (@R4CK4TT4CK) reported 10 minutes ago

  @CisoDiagonal @bt_uk until i just cancel the other once ive moved & tell them ive not left bc theyre still BT, so wont be paying any cancelation fee- bc they hadnt created an online account for an online customer who has no desire to send hours on phone calls with "understand your frustration" BS 😮‍💨

• 
  Lesley Rubenstein-Pessok (@QuoSpera) reported 13 minutes ago

  @Somerset01 @BTGroup @bt_uk These structures should have something on them to determine ownership and wouldn’t it be great if there was some form of contact info to report vandalism or any damage easily, say, a QR code.

• 
  Simon Conway-Smith (@SConwaySmith) reported 18 minutes ago

  If @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!

• 
  Deborah Sacks (@deborahsacks) reported 20 minutes ago

  Oddly, their chatbot still isn’t dealing with the issue! @bt_uk @EE

• 
  Int. Fishermen (@Int_Fishermen) reported 21 minutes ago

  @bt_uk no service tonight please dm me

• 
  JARVIS (@grantjarvis666) reported 22 minutes ago

  @bt_uk you have the worst internet I have ever had. Constant issues and poor speed. Definitely leaving this year!