BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, City of Westminster, Barking, Southwark, Croydon, Hackney, Wembley, Ilford, Hounslow, City of London, Dorking, Wandsworth, Waltham Forest and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Barking |
Wi-fi | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Neil Franks
(@NeilFranks7) reported
from
Hounslow, England
@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help
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Luce
(@L_Alborough_) reported
from
Lambeth, England
@bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.
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Kieran Shew
(@shoeburger) reported
from
Merton, England
@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!
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Richard Easton
(@dickster0103) reported
from
Camberwell, England
@bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.
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Jules Ugo
(@jugolotus) reported
from
Camberwell, England
Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.
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Andrew Erskine
(@erskineandrew) reported
from
Sevenoaks, England
For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@bt_uk hey, I need help please
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Jason Azz @robandjas
(@NEMUSA1) reported
from
Camberwell, England
@bt_uk the connection is so poor is driving me mental
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R4T3D_R7
(@R4T3D_R7) reported
from
Poplar, England
@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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Jo Clennell
(@Geords) reported
from
Merton, England
Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@btbusinesscare hey guys. I need some help
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Ali Abedi
(@sahabedi) reported
from
Merton, England
@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.
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Glebe Football Club
(@glebefootball) reported
from
Bromley, England
I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.
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EJ Ward
(@EJWardNews) reported
from
Lambeth, England
@streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.
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Caz ☺🏴
(@caz_08) reported
from
London, England
@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Kettle
(@chriskettle3) reported
@bt_uk Yes, full response in 30 days but I would have thought it was customer service to at least acknowledge receipt. I'm finding your customer service of late is more disservice.
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Epoch Sparrow
(@TristanMorris7) reported
@bt_uk I rely on my emergency lifeline. My bb and ll died yesterday, an engineer was meant to fix it today but didn't turn up! I rang and found out it was just left open. I NEED this fixed! Do I get myself checked into hospital or what? 36 hours now. Please help!
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Adam
(@itsmeadamc21) reported
@bt_uk request to cancel broadband sent but now not needed to do. Please continue with my order as requested. Shall I send a DM
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Raguel
(@CityLabs1) reported
@bt_uk That is rather missing the point? You cold call for an upgrade that doesn’t make any difference in my area, I cancel, you continue to bill me and claim you have no record of complaint or cancellation. And then suggest that I sign a new contract to get out of it?
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Les Cornwell ⚒️ 🇺🇦
(@LestheHammer) reported
@bt_uk just reported a fault with our broadband to BT and told the fault is 'outside your home' and 'You don't need to do anything' Estimated fix time 6pm 2nd September!! In 7 days!! Sounds like BT aren't doing anything either? Maybe time to look for a new provider...
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danielno8
(@danielno8) reported
@bt_uk I’m trying to cancel, 3rd time I’ve tried and just stuck in a queue with terrible music. Since you deliberately don’t include an easy online option, at what point is it ok to just cancel my direct debit @Ofcom
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Janice Simpson
(@JKSimpson10) reported
Not happy with level of service we're receiving from @bt_uk we asked to speak to the operative's supervisor on a call to check on progress. That will take 72 hours. Sorry what ? Surely a telecomms company can contact one another in less than 72 hours !
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Liam Fuller
(@Fuller_1293) reported
Cancelled my @bt_uk sports in June. Still getting charged today. Absolute **** show
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Chris Kettle
(@chriskettle3) reported
@bt_uk That's the problem i didn't get one, hence why I'm asking!
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JC Allen
(@JCAllen33) reported
@bt_uk I’m not sure how to take a screenshot. Is there any other way you can help me? The dots are purple, red and blue. I don’t have any other devices.