BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Purley, Wandsworth, Morden, Beckenham, Carshalton, and Coulsdon.

City	Problem Type	Report Time
Croydon	Internet	18 hours ago
Southwark	Wi-fi	1 day ago
Croydon	Total Blackout	1 day ago
Croydon	Total Blackout	2 days ago
Southwark	Internet	3 days ago
City of Westminster	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  devanik saha (@devanikindia) reported 5 minutes ago from Croydon, England

  @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

• 
  Foss (@fackjossey) reported 9 minutes ago from Lambeth, England

  Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

• 
  Jessica Andrews (@Jess_L_Andrews) reported 19 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  John Mitchell (@prof_j_mitchell) reported 22 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Johnny Dowling (@JohnnyDowling10) reported 25 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  Steven Chapman (@DrStevenChapman) reported 28 minutes ago from Croydon, England

  Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

• 
  LPESSN (@LPESSN) reported 34 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Jane Tippett (@Janietip) reported 34 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  DiscoverWatamu (@DiscoverWatamu) reported 35 minutes ago from Wandsworth, England

  @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

• 
  Kudret (@Kurdeck) reported 35 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  DiscoverWatamu (@DiscoverWatamu) reported 37 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  Ollie Geale (@OllieGeale) reported 37 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Agustin Pesciallo (@agustin) reported 43 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Phelan Hill MBE (@PhelanHill) reported 44 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

• 
  FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported 49 minutes ago from Croydon, England

  @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

• 
  Danny Attle (@DanfromtheSouth) reported 50 minutes ago from Bromley, England

  @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

• 
  Shermin A Ali (@SherminAaliYoga) reported 51 minutes ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Jane Lyons (@JaneBLyons) reported 54 minutes ago from Camberwell, England

  Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

• 
  Aaron (@HouseArrestFM) reported 1 hour ago from Camberwell, England

  @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

• 
  Kara Godfrey (@KaraWillow) reported 1 hour ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sian (@SianElin_PT73) reported 9 minutes ago

  @bt_uk Did you read my message correctly? I do not have signal to call!

• 
  TINA MOORE (@Sassytrip88) reported 11 minutes ago

  @bt_uk Yet still the internet is so slow and has been for weeks Ive done all the checks and found several people in my area experiencing the same problem. It's not good enough

• 
  Greg Ruthen (@GregRuthen) reported 12 minutes ago

  @bt_uk @KerZE87 No one is following up our complaints 2 put of 12 recorded. Something is seriously wrong when technical support is trying to sell to you smells of desperation.

• 
  💫Adam👀 (@The_Change_666) reported 13 minutes ago

  This fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk

• 
  Jake (@jakehumphrys) reported 14 minutes ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  Mark Haynes (@IQuitMuskspace) reported 23 minutes ago

  @bt_uk I have now been branded as an abusive customer because I stayed my option the BT are idiots. I have abundant evidence to prove lies, incompetency and regulatory shortcomings. My service is still down and all you care about is hearing hurty words ... Try providing service!!!

• 
  grace hooper (@messalinahooper) reported 24 minutes ago

  @bt_uk 90 minute Watford support. You are outdoing yourself.

• 
  Amanda Eastwood (@eastwap) reported 25 minutes ago

  @bt_uk Please read complaints: C10001233999-1 and C10002182447. Aswell, the apparent complaints officer, had not investigated the complaint. Just wanted it closed. Then to top of off, when I ask to cancel the service - I get an email to say they are sorry for my loss! Nobody died !!!!

• 
  David Percival (@pencil316) reported 27 minutes ago

  Horrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.

• 
  Emma (@88ejackson88) reported 30 minutes ago

  @bt_uk I cannot use the service checker, as I said I can barely get any 4 or 5g and am using what little I have to tweet. I have messaged the helpline but is this just going straight through to AI and how long until I get replies?