BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 01/11/2026 20:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Hackney, Southwark, Hounslow, Islington, City of London, Brentford, Hammersmith, Paddington, Waltham Forest, Dagenham, Redhill, Ilford and Camden Town.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHackney Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • JessePeacock Jesse Peacock (@JessePeacock) reported from Lambeth, England

    @bt_uk your Bt Faults website is broken. Won’t let me book an appointment for an engineer. Pls help 😩

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    And on top of that subtitles which cannot remove blocking bottom of the pitch and whoever is typing it is clueless on names of players, new cheese = now chase ffs @btsport this is awful

  • katynaomi56 Katy Johnston (@katynaomi56) reported from Wandsworth, England

    @bt_uk wow BT so I am a loyal customer of 8 years, pay a ridiculous amount a month and now you want me to pay £4 more a month for BT sport! So much for loyalty!

  • BanquetRecords Banquet Records (@BanquetRecords) reported from Kingston upon Thames, England

    it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

  • krissbaird Kriss Baird (@krissbaird) reported from Islington, England

    @btbusinesscare Appreciate that Alan, but I fear BT have done all they can. All I’ve been given is a sorry, and we can give you a 4g hub for the time being. Which is useless if the building doesn’t have good 3G/4g coverage. I’m floored that BT cannot service customers

  • DiegoSemerene Diego Semerene (@DiegoSemerene) reported from Hammersmith, England

    Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

  • AAronJoey Aaron (@AAronJoey) reported from Camden Town, England

    @Tnooooo @FUEricSparrow @GordonW25 @btsport @Tyson_Fury Never angry just don't tolerate little keyboard warriors

  • JessicaWoodley Jessicaannewoodley (@JessicaWoodley) reported from Hackney, England

    @bt_uk guys. It’s actually not funny how bad your customer services is sort it out . Don’t use BT

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    @j_tran18 @btsport sound still going but have huge red and white tracks where the players are running it's truly awful. This must never be allowed to happen again and must be available on teresstrial in the future

  • keithy1317 Keith (@keithy1317) reported from Brentford, England

    @UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

  • Belger91 Tom Belger (@Belger91) reported from Wandsworth, England

    Not sure what’s been worse. This game, Spurs or @btsport awful YouTube stream #UCLfinal

  • theremaybebugs Annie Jenkins (@theremaybebugs) reported from Richmond, England

    @bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

  • jonellacottCPFC Jon Ellacott (@jonellacottCPFC) reported from Croydon, England

    @btsport @WWEUK Awful decision!!!

  • maxsammarco Max Sammarco (@maxsammarco) reported from Lambeth, England

    @btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

  • Becsmas Bex Mason (@Becsmas) reported from Crayford, England

    @btsportfootball @btsport this is awful

  • Pegers Gustav Pegers (@Pegers) reported from Wandsworth, England

    @RobbieKnox @btsport It was fine for the Chelsea match on Wednesday, but that may be down to the fact there was only two of us watching it

  • emmasleon Emma Leon (@emmasleon) reported from Lambeth, England

    @bt_uk never have I been treated so badly by a company, especially after you've compromised my security! I don't need abusive phone calls on top of the worst customer service full of contradictory information each time and at least a 40 minute wait each time I call you. Rude

  • JessicaWoodley Jessicaannewoodley (@JessicaWoodley) reported from Hackney, England

    @bt_uk We have been sent the wrong things 3 times . And without WiFi for a month due to people sending us the wrong wires again and again it’s so bad !!!!

  • westheweasel Russell Kelly (@westheweasel) reported from Islington, England

    @wobblyclark @btsport Game was shit too

  • c2chiropractic c2chiropractic (@c2chiropractic) reported from Merton, England

    @bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • wsmruss Wsmman (@wsmruss) reported

    @SouthamptonFC @btsport WTF why is this on a pay channel, so much for the peoples cup....

  • DeeCook2 Dee Cook (@DeeCook2) reported

    @bt_uk @seadaisy81 I am in my fourth week since my landline was ceased by mistake (they say) and I'm still trying to sort it, BT are a joke I've been a customer for 35+ years and am treated like I don't matter

  • sixoclockhughes Caroline Hughes (@sixoclockhughes) reported

    @bt_uk Have been on hold for 1 hour 30 minutes after cancelling our house move and finding our broadband has been shut off regardless. Can you help?

  • LCollins75 Lee Collins (@LCollins75) reported from Midsomer Norton, England

    @bt_uk .... quite frankly embarrassed to be a BT Shareholder right now 😡 Absolutely shocking customer service from BT. Sell sell sell.

  • NagaJolokia68 Chris Ashall (@NagaJolokia68) reported

    @btsport Where's my BT Sport, paid for it can't watch it. No one responding? **** it's only £25 a month

  • StickandRibbon Stick & Ribbon (@StickandRibbon) reported

    hello @bt_uk it seems yr servers r blocking my business's emails getting 2 my customers (who genuinely want 2 hear from us)! We r a small business & not being able 2 contact r database is very frustrating + damaging. Please help! #btinternet

  • michaelocyoung Michael Young (@michaelocyoung) reported

    Hi @btsport @btsportrugby @virginmedia "Unfortunately rights restrictions mean that this programme is not currently available to watch on your device." BT Sport 3 on VMTV Go Android app, and also via website. WTF?? Sort it out please.

  • nicethaa NICE THA (@nicethaa) reported

    @bt_uk actually tho me wifis terrible how we gonna solve this

  • Goodie1001 Scott Goode (@Goodie1001) reported

    @virginmedia why can’t I watch on my iPad, the rescheduled rugby game on btsport 2 this afternoon?? Watching rugby on my iPad has never been a problem before. Rights restrictions notice is appearing on my iPad. Very very disappointed and angry. Why?

  • MiriamLongworth Miriam Longworth (@MiriamLongworth) reported

    @bt_uk Yes, it was working again by approx 15:30 on 25/03/2021. Thanks for checking. As I said though, my issue was not being warned in advance.