BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (63%)
-
Wi-fi (15%)
-
E-mail (8%)
-
Phone (6%)
-
Total Blackout (6%)
-
TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Croydon, Camden Town, Newham, Paddington, Hackney, Tower Hamlets, Ealing, Sidcup, Lewisham, Fulham, Hampstead, Acton and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
||
| Croydon |
Internet | |
| London |
Total Blackout | |
| Camden Town |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Gary Jones
(@garageowns) reported
from
Hackney, England
@bt_uk I’ve been trying to, but your online Black Friday offer goes into ‘technical problem’ every time I try to buy, then pushes me to other offers but won’t complete those either. In fact I’ve had the ‘last chance’ BF email today, but won’t let me progress. Total waste of time
-
Shoulder Doctor
(@ShoulderDocUK) reported
from
Bromley, England
@bt_uk Only three times. No offer of compensation. No confirmation of resolution
-
Rob Holley
(@robholley) reported
from
Camberwell, England
@ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)
-
Mark O'Callaghan
(@EventOCallaghan) reported
from
Camberwell, England
@bt_uk live chat customer service Where and how
-
James Morris
(@JamesMorris77) reported
from
Hammersmith, England
@BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce
-
Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Hi @bt_uk I’m a teensy bit baffled why you sent my new router and hub to a different address than my billing address, but Royal Mail have returned to sender so could you fix it? I *really* don’t wanna spend another hour on hold to CS.
-
sarvar mojgani
(@gains_guru) reported
from
Bromley, England
@bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.
-
Maddy Goes Mad
(@Maddygoesmad) reported
from
Poplar, England
@bt_uk is there a problem with WiFi? I can’t connect. Tried trouble shooting but nothing other than a solid orange light.
-
James
(@jimflit) reported
from
Wandsworth, England
@bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.
-
Bridgette Parlma
(@Bparlma) reported
from
Hammersmith, England
Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport
-
Richard Small
(@letter_presser) reported
from
Richmond, England
@bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?
-
Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.
-
Chloe Rose
(@chloe_rose812) reported
from
Kensington, England
@bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight
-
Andy Gaffey
(@andy_gaffey) reported
from
Lambeth, England
@bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16
-
James Martin Charlton
(@jmc_fire) reported
from
Stratford, England
.@BTCare I’m having a lot of trouble with my MyBT account- it won’t let me reset password; I’m in despair going around in circles.
-
Anne Ayres
(@kingswoodranger) reported
from
Lower Kingswood, England
@btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them
-
jim lee
(@jimbo888) reported
from
East Ham, England
@bt_uk please can you do something about the sheer amount of spam callers we’re getting. 3-4 a day to my mother who has dementia. Already called 150 and they can’t/won’t help
-
JPaulG 🐼 😷
(@JPaulG) reported
from
Wandsworth, England
@bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?
-
Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Unsurprisingly, 16 minutes into being on hold to @bt_uk I’ve gone from “Can I change my plan so it’s not a rip off?” to “please refund me so I can **** off to another provider” @comparethemkt says I could be paying HALF of what I pay now. #bt #broadband #comparethemarket
-
Toby
(@7Ten) reported
from
Ilford, England
@bt_uk I've never seen a promotional tweet backfire so badly. Every single reply is negative, slating BT
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Lewis
(@leweygee1) reported
@bt_uk I will continue to deal with customer service over the phone to not confuse the situation, I appreciate your apology but they are wearing rather thin now. Thank you nonetheless.
-
Will Smithson
(@will_smithson) reported
@bt_uk was offered a new broadband upgrade about 4 weeks ago. The order never went through even though I agreed to it. Made a complaint the next day and told I would be called very soon. Still waiting..... I would appreciate a phone call after being a customer for 10 years.
-
Simon March
(@MarchSimon) reported
@WGTA_FPL @bt_uk True story: I once got such a bad service from BT that I started a BT hate group on FB which became so popular that I ended up getting a telephoned apology from their CEO and my bills paid for 6 months. 😎🚬
-
Louise Hickey
(@Weezie1611) reported
@Shazztornado @BTCare Im so sorry you’re experiencing this, it’s very unfair. They should remove the word ‘care’ out of the Twitter handle name because sadly there is a very distinct lack of it in your case :( I do hope you get some answers & some action on your issue soon X
-
charlotte
(@lucifersdreamss) reported
@bt_uk we’ve had multiple mixed messages so far with updates saying it’ll be fixed in 4 hours, by 3:15pm and even by the 8th March. Is there any confirmation on the progress of the issue in the BD22 area?
-
Sciatica Success
(@sciatica_uk) reported
@Fizzbw @bt_uk You might be right there. It makes you so despondent spending X amount of time on phone to customer services & getting nowhere. I had bad probs when I was with BT. They rectified them & compensated me but I’d rather have had no issues in the first place!
-
Rob Madill
(@Lufcrob92) reported
@bt_uk How about a guarantee not to charge existing customers £30 a month more for it than they would a new customer. What price loyalty?
-
Kevin McCreeth
(@Le_Domestic) reported
@bt_uk can you confirm there is an issue in Se24? Street has no broadband
-
carl capps-jenner
(@carljcj) reported
Hello, BT here. we are so sorry but we are unable to bring your date forward for the activation as it is the first committed date Openreach can do. please use our hotspots in the mean time Please don't reply to this text - we won't see it. Thanks. @bt_uk not a great help!
-
Justsumguy
(@Justsum32062003) reported
@philjordan_1 @bt_uk @skytv You need to contact your service provider. Technically it's not a "bt line" but openreach. Regardless openreach are not customer facing and so issues not to be reported to the company you pay money to. Hope that helps.