BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Wandsworth, Purley, Beckenham, Mitcham, and Catford.

City	Problem Type	Report Time
Croydon	Wi-fi	18 hours ago
Southwark	Internet	3 days ago
City of Westminster	Total Blackout	5 days ago
Croydon	Internet	5 days ago
Southwark	Internet	6 days ago
Croydon	E-mail	6 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  C.N. (@livefr33diehard) reported 2 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  Will Ashley (@willjashley) reported 3 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  David Venters (@VentersGaming) reported 4 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  Craig McRae (@craig_mcrae) reported 6 minutes ago from Lambeth, England

  @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

• 
  J (@CFCJae_) reported 7 minutes ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Kudret (@Kurdeck) reported 8 minutes ago from Lambeth, England

  After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

• 
  Scarebear (@Scare158Steve) reported 9 minutes ago from Wandsworth, England

  @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

• 
  James (@jimflit) reported 10 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Nat 💕 (@Silcox777) reported 10 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  Johnny Dowling (@JohnnyDowling10) reported 11 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 12 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 20 minutes ago from Lambeth, England

  @bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.

• 
  John Mitchell (@prof_j_mitchell) reported 25 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  DiscoverWatamu (@DiscoverWatamu) reported 35 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 40 minutes ago from Bromley, England

  @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 40 minutes ago from Lambeth, England

  @bt_uk any news on when the Brixton BT outage is going to be dealt with?

• 
  Allen_lovemymind (@EpsomMental) reported 42 minutes ago from Croydon, England

  I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

• 
  Mark O'Callaghan (@EventOCallaghan) reported 51 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Jared (@gxyred) reported 52 minutes ago from Lambeth, England

  @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 59 minutes ago from Croydon, England

  @bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BT Business Care (@btbusinesscare) reported 1 minute ago

  @ReformedMr @bt_uk Hi, I'm sorry to hear what is happening. We'd like to help. We've sent you a DM now. Thank you.

• 
  Rob (Furbs) Furber who will K.B.O (@Illtydeyes) reported 3 minutes ago

  @bt_uk When oh when are you going to FIX your on line software to tell me what my options are for upgrading my Broadband agreement. You have been saying for a YEAR your options didn't load this time but we're working to fix it? #Shambles

• 
  mrchrisjohn (@mrchrisjohn) reported 3 minutes ago

  @bt_uk There is an issue with 2FA Your support team are having to turn off the 2FA security and will take 72 hours to resolve

• 
  Gari MacColl (@JGMacColl) reported 4 minutes ago

  @bt_uk I just feel paying £50 a month more than a new customer, shows a serious lack of customer service, loyalty goes both ways.

• 
  MumOfASwiftie (@Annette62702479) reported 5 minutes ago

  @KookyKym @bt_uk I’m on the BT900 (guaranteed speed of 700) and get less than 100 most days. No issues according to BT. Am still in contact with them to try and resolve this.

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 6 minutes ago

  @bt_uk After yesterday’s direct messages with one of your employees I thought this problem would be resolved. Unfortunately, that is already been dashed by your total ignorance not to help after you promised me you would help. It would be elevated to a higher level . Nothing.

• 
  heebee (@KHC99d) reported 8 minutes ago

  @bt_uk How about you deal with our problem - any assistance, a human who understands and is willing to sort out mother’s broadband issues after weeks and weeks of nothing would be appreciated.

• 
  World of Wonder (@brazenchart) reported 9 minutes ago

  @bt_uk Ridiculous , 0330 123 4150 rings and then just cuts off. Switching due to being overcharged and slow network but cannot get hold of anyone.

• 
  Sem Essessi (@SemiEssessi) reported 12 minutes ago

  @bt_uk why do you keep calling my business partner whose phone number was never part of this account? why are you so awful? i can tell from the first word of your customer service automated broken that you are screwing up your business. a few more words and its even worse.

• 
  AutumnaL (@HightoDeep) reported 19 minutes ago

  @eventhestarsuk @bt_uk I thought new customer only deals had been stopped! ******* rob dogs *forgive the swear