BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 01/12/2026 21:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Greenford, London, Croydon, Southwark, Orpington, Hounslow, Hackney, City of London, Wallington, Islington, Brentford, Hammersmith, Paddington and Waltham Forest.

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City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomGreenford Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • jjjecannon novice (@jjjecannon) reported from Hackney, England

    @bt_uk huge problems with my email, unable to access on my phone, unable to delete on my computer, is this supposed to be improved????

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk I’m running a company and working late to onboard a client.. urm why would there be speed issues at 3am?

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Known is a **** pundit. #BTSport

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

  • HouseArrestFM Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

  • Jmaguire2 Joe Maguire (@Jmaguire2) reported from Hackney, England

    @btsport commentary has to be the worst thing, they're just talking rubbish. 'not a bad game this' is the least useful comment you could come up with

  • SteffanDutch steffan Dutch (@SteffanDutch) reported from Bromley, England

    @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk apparently 2 am is an issue for streaming

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Fayemac11 Faye MacLeod (@Fayemac11) reported

    @bt_uk My small business is dependant on the 4 phone lines we rent from BT. Following a repair visit from BT to fix one of our lines we now only have 2 working lines and received a call asking if BT could close the repair!! Please fix the lines we pay for! #customerexperience

  • abigailbethx abigail (@abigailbethx) reported

    @bt_uk My broadband activation date was yesterday but it’s still not working

  • JohnnyDuncan Johnny Duncan (@JohnnyDuncan) reported

    @bt_uk I don’t even get a stable connection in the room that contains the router!! - I’ve been a loyal BT customer for over 30 years, asked for some new equipment when I last renewed (currently have a 2 box old system) never turned up. I’m moving to another provider asap.

  • SciCommissar SciCommissar (@SciCommissar) reported

    @bt_uk Right now Sharon K my elderly parents would just like a phone line installed their broadband activated and at some point the TV service as well. You know, the things they're paying for that you promised to provide.

  • SBavarsagh Siroos Bavarsagh (@SBavarsagh) reported

    @bt_uk Yes started all over again staying in a hotel till I get full internet as we can not work from home sure to the problem caused by Bt staff it looks maybe another week and no one is there to push the connect further I have contacted virgin media and Hyperoptic so we will see

  • sunkisscribbles Joy 🏳️‍🌈💙 (@sunkisscribbles) reported

    @bt_uk We phoned you guys last Wednesday to switch back to phone and broadband. With the exception of a horrid letter from our current provider (even though the contract with them is well and truly up), we haven't heard anything from you guys. How long until we get it in writing?

  • HighlandReach Professor (@HighlandReach) reported

    @danhardymma Happy to support you. It's unfortunate that both @btsport and the @ufc have opted to part with one of MMA's finest commentators. You're definitely the A-Team, and your participation was a large reason I bothered to follow BT at all. I'll continue following your work.

  • stevengardner_ Steven Gardner (@stevengardner_) reported

    @bt_uk I know you guys get stick on the internet. But I've been a BT customer for several years now and never had a problem with my products / services. Keep up with the positivity and stay safe.

  • lochs_and_glens lochsandglens (@lochs_and_glens) reported

    @bt_uk Worst Customer Service EVER.

  • Fayemac11 Faye MacLeod (@Fayemac11) reported

    @bt_uk Apparently we now need to start a new repair request, despite being told by the engineer that they would need to come back to finish the repair (before we realised a second line was then down too) #CustomerService