BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Wandsworth, Croydon, Southwark, Catford, Purley, City of Westminster, Thornton Heath, West Wickham, Morden, Beckenham, and Carshalton.

City	Problem Type	Report Time
Wandsworth	Phone	7 hours ago
Croydon	Wi-fi	7 hours ago
Southwark	Total Blackout	24 hours ago
Southwark	Internet	1 day ago
Croydon	E-mail	1 day ago
Croydon	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Jared (@gxyred) reported 4 minutes ago from Lambeth, England

  @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 6 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 11 minutes ago from Croydon, England

  @BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures

• 
  James Mariner (@MarinerIndy) reported 15 minutes ago from Camberwell, England

  Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

• 
  Rahel Bailie (@rahelab) reported 15 minutes ago from Camberwell, England

  @bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

• 
  Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported 18 minutes ago from Lambeth, England

  @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

• 
  Paton (@MarkPaton84) reported 19 minutes ago from Lambeth, England

  For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

• 
  DiscoverWatamu (@DiscoverWatamu) reported 21 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  Jon Edwards (@Jon_Edwards_) reported 21 minutes ago from Bromley, England

  Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

• 
  Elliott Rawstron (@Elliottrawstron) reported 25 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Will Ashley (@willjashley) reported 30 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  Kieran Shew (@shoeburger) reported 32 minutes ago from Merton, England

  Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

• 
  Nat 💕 (@Silcox777) reported 43 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  steffan Dutch (@SteffanDutch) reported 47 minutes ago from Bromley, England

  @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

• 
  J (@CFCJae_) reported 48 minutes ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Andy Gaffey (@andy_gaffey) reported 52 minutes ago from Lambeth, England

  @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 53 minutes ago from Camberwell, England

  @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

• 
  C.N. (@livefr33diehard) reported 57 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 58 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  Jessica Andrews (@Jess_L_Andrews) reported 60 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Pont (@richard_pont) reported 5 minutes ago

  Hugely frustrated by @bt_uk ad @BTGroup call centre when trying to renew my broadband. I am told that existing customers can get unlimited landline mins for £12pm but only the new customers price of £18pm is coming up as an option. No one in the call centre knows why. No solution

• 
  Tom Tolkien (@tomtolkien) reported 5 minutes ago

  @bt_uk There’s no broadband in TR7 and you’ve turned off chat support, phone support and SMS support (that’s all support and contact options) for the next 12 hours.

• 
  GM Mark Howitt (@MarkHowitt) reported 8 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  Andy (@bigdaddymills1) reported 12 minutes ago

  @btbusinesscare day 3 of no broadband effecting my business and you reply saying you’ve opened a complaint wtf such a bad business

• 
  Kyron Hodgetts (@poutingpou) reported 13 minutes ago

  @bt_uk thanks for the great service. Almost two months on, still no fibre connection and now you have cancelled my contract right in the middle of our daughter's GCSE exams revision. Well done everybody. Come on #BT get cracking

• 
  pete replica (@petereplica) reported 16 minutes ago

  @bt_uk Cut off my phone and net 1 week ago, instead of an upgrade. Got net back this week. Now I don't have a phone no. I can get no response from BT now. Customer of 50 years. Treated like filth. B'band speed 1/2 what is promised. Really appalling treatment.

• 
  nicolas mcmillan (@herbie963) reported 16 minutes ago

  @bt_uk I did that last Monday. 5 days of a complaint and still nothing . Everything seems sub contacted and nobody takes ownership.

• 
  Marc Dyson 🐟🐟🐟 (@markymarc1973) reported 18 minutes ago

  @bt_uk Tremendous work @bt_uk not only have I contacted you on here (and you haven’t even replied or DM’d to my reply), but I also emailed you and got nothing back. So, phone call, twitter feed and email and no comeback from you guys other than to call again. Awful. Goodbye in Oct.

• 
  Oluwatimilehin (@adebariazeez) reported 22 minutes ago

  @bt_uk you guys are a terrible internet provider. How do you charge your client extra £10 because their direct debit failed. This is pure extortion!!!! @BTGroup @bt_uk

• 
  Axel F 🤠 (@BoabSideshow) reported 23 minutes ago

  @bt_uk I have tried to download the latest update but for some strange reason it doesn't work on my phone??