BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Wandsworth, Hammersmith, Hackney, Croydon, Wembley, Waltham Forest, Hampstead, Islington, City of London, Westerham, Kingston upon Thames, Ilford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Oliver Boito
(@ollieboito) reported
from
Whyteleafe, England
@bt_uk Still having issues unfortunately
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online
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Jenni Hibbert
(@jhibbert1) reported
from
Hammersmith, England
@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....
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Anouska Leon
(@AnouskaLeon) reported
from
Merton, England
@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM
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Lloyd Cook
(@mrlloydcook) reported
from
Lambeth, England
@bt_uk my internet has just gone down in SW4, my hub has the orange light
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Dein Moore
(@deingerous1) reported
from
Stratford, England
@bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.
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Rebecca
(@RebeccaMc) reported
from
London, England
@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!
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Colin McFarlane
(@colinmcfarlane) reported
from
Hackney, England
@btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽
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JorG
(@spanishgeo) reported
from
Merton, England
@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.
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Dein Moore
(@deingerous1) reported
from
Stratford, England
@BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!
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JorG
(@spanishgeo) reported
from
Merton, England
@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,
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Caz ☺🏴
(@caz_08) reported
from
London, England
Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!
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Craig McRae
(@craig_mcrae) reported
from
Lambeth, England
@bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@btsport why are you not making it easy for your customers to pause your service like sky
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk
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Anouska Leon
(@AnouskaLeon) reported
from
Merton, England
@bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason
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Ben Fisher
(@BenFisherCT) reported
from
Islington, England
We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Hawk
(@ygbhawktube) reported
@alessroby @bt_uk I got told the issue was my end and if they sent a technician out it would cost the same as canceling my contract and moving... so I moved to TalkTalk and it has worked ever since. If they had just sent a new router I bet they would still have me.
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Bubba Joe
(@BubbaJoe3) reported
@bt_uk It's a fault - engineer visited and said it is a problem outside of the property - That was over a week ago - can't remember exactly when - what is the process for cancelling my contract
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Chris Knowles
(@hcuk) reported
@JackReeveTNC @bt_uk BT = Bloody Terrible.
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Ant Patamia
(@AntPtm) reported
@bt_uk Thanks Theresa but I can’t do that. The page never loads. Hence why I had to phone the call centre last month. I tried again today. I just get the bouncing dots. That’s on multiple devices with different OS and different browsers. The problem is at your end.
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Ben Payne
(@Payneben) reported
@bt_uk As my initial tweet stated, your help section does not allow us as customers to log a ticket that there's a wifi issue. All the topics on that help page are not the reason my wifi is poor. Please can you investigate specifically whether there is a known issue in my area. Thx
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Chris Knowles
(@hcuk) reported
@bt_uk Hi, I run an MSP and provide broadband connections to my customers over your lines. BT are ALWAYS the thing that slows it down and makes it a very frustrating experience. Openreach are impossible to get hold of and never take responsibility for things when they go wrong.
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Catherine 💙
(@CathKell24) reported
@bt_uk lost connection and can't reconnect. Tried all usual restart/reboot stuff. Is there a problem in G73 area?
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#LaCaverna33 🇻🇪 🇪🇸
(@LaCaverna33) reported
This company is a piece of **** >> @bt_uk if you don't want their lousy and expensive service anymore they tell you that you have to pay them to get out. crap of thieves
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John Friend
(@Quidlist1) reported
@bt_uk we are in 14 day cooling off for resigning up to broadband, so we will cancel if not honoured, I’ve been reading a lot of bad reviews today about your service
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Catherine 💙
(@CathKell24) reported
@bt_uk Thanks- there does appear to be an issue which is being worked on. I'll check back later