BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Southwark, Wandsworth, Catford, Purley, Thornton Heath, West Wickham, Morden, Beckenham, and Carshalton.

City	Problem Type	Report Time
Croydon	Internet	15 hours ago
Croydon	Internet	3 days ago
Croydon	Internet	3 days ago
City of Westminster	Internet	4 days ago
Southwark	Wi-fi	4 days ago
City of Westminster	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  devanik saha (@devanikindia) reported 32 seconds ago from Croydon, England

  @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

• 
  James (@jimflit) reported 4 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Ollie Geale (@OllieGeale) reported 5 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Milly Kenny-Ryder (@millykr) reported 9 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 10 minutes ago from Camberwell, England

  @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

• 
  Gayle (@GByford75) reported 14 minutes ago from Merton, England

  @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

• 
  Matty (@Scott9M) reported 21 minutes ago from Wandsworth, England

  @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

• 
  Scarebear (@Scare158Steve) reported 22 minutes ago from Wandsworth, England

  @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

• 
  James Mariner (@MarinerIndy) reported 24 minutes ago from Camberwell, England

  Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

• 
  Agustin Pesciallo (@agustin) reported 24 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Jessica Andrews (@Jess_L_Andrews) reported 26 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Mark O'Callaghan (@EventOCallaghan) reported 33 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Lonely-planet-girl (@excellenceinLDN) reported 34 minutes ago from Lambeth, England

  @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

• 
  Robert Montefusco (@bobmontefusco) reported 34 minutes ago from Bromley, England

  @btsport Tell Savage he looks like an idiot with that coat !

• 
  Andrew Raffan (@AndRaffan) reported 36 minutes ago from Eltham, England

  @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

• 
  Danny Attle (@DanfromtheSouth) reported 37 minutes ago from Bromley, England

  @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

• 
  Rahel Bailie (@rahelab) reported 45 minutes ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  ❣HANDCUFFED❣ (@Goonerlover69) reported 46 minutes ago from Croydon, England

  @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

• 
  sarvar mojgani (@gains_guru) reported 50 minutes ago from Bromley, England

  @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 55 minutes ago from Lambeth, England

  @bt_uk any news on when the Brixton BT outage is going to be dealt with?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael E (@Michael35427696) reported 31 seconds ago

  @bt_uk We are not wasting 25 -30 minutes on the phone to speak to an advisor, you have our number on the complaint, but you dont bother calling us, we are talking to a new supplier if you dont want our business after 40 years with you then fine !!

• 
  Steve Taylor (@stevetaylor10) reported 32 seconds ago

  I have to say if I gave my customers the same service that I'm receiving from @bt_uk I really would not have a business left.

• 
  Nige Crooks (@Nige78) reported 47 seconds ago

  @btbusinesscare Broadband down in TS1?

• 
  James Ferguson 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇮🇹 (@LucioFulciFan) reported 2 minutes ago

  @bt_uk I would like to discuss a small issue with my bill.

• 
  DomusHolmesPropertyFinder (@DomusHolmes) reported 4 minutes ago

  @bt_uk : Very disappointing service overall, and equally disappointing to find out engineers do not attend properties on weekend to fix fibre connection issues!!!

• 
  💙Climatecrisisbeliever🐴🦄❤️ 🔸🌎🔥 (@buzyizzy21) reported 4 minutes ago

  @bt_uk I’ve now been without broadband for 23 days, thanks to your incompetence. I’ve had phone call after call assuring me you’ll fix it, texts and emails to say I’m live, yet NOTHING! Sort it out! This is down to YOU! Useless company. 🤬

• 
  steven 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇱🇮🇪 (@weblivz) reported 5 minutes ago

  I think @bt_uk have been in the pub watching the football today. Broadband has been up and down all day.

• 
  Si (@SimonHealey73) reported 6 minutes ago

  @bt_uk @bt_uk again. Still waiting on my fault being fixed. Tried to ring. Got told to hang up and text. BOT rubbish and no follow up. Any help from a person available?

• 
  Leo Goile (@AussieBunyip) reported 6 minutes ago

  @bradbutterworth @bt_uk @BTGroup Ahh somethings never change.

• 
  Matthew Freeman (@MattAkaSigmond) reported 7 minutes ago

  @bt_uk how terrible can you make the broadband renewal process?