BT (British Telecom) outages and service status in Thornton Heath, England
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Full Outage Map
- BT (British Telecom) generated 1 outage signal in the last 24 hours around Thornton Heath, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Jul 19, 1:05 PM GMT+1.
- Internet (61%)
- Wi-fi (14%)
- E-mail (13%)
- Total Blackout (10%)
- Phone (3%)
The latest reports from users having issues in Thornton Heath come from postal codes CR7 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Southwark, Wandsworth, Catford, Purley, Thornton Heath, West Wickham, Morden, Beckenham, and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 4 hours ago |
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City of Westminster
|
Internet | 1 day ago |
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Southwark
|
Wi-fi | 2 days ago |
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City of Westminster
|
Internet | 2 days ago |
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City of Westminster
|
Internet | 2 days ago |
|
Southwark
|
Internet | 2 days ago |
Nearby cities with recent reports
5 recent signals
5 recent signals
4 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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JorG (@spanishgeo) reported from Merton, England@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.
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Scarebear (@Scare158Steve) reported from Wandsworth, England@bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks
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Gayle (@GByford75) reported from Merton, England@bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks
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barrie brown (@barriebrown1) reported from Merton, England@bt_uk is your customer service line down? Calling the number and it says the help desk is closed
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devanik saha (@devanikindia) reported from Croydon, England@bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287
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Ollie Geale (@OllieGeale) reported from Camberwell, England@BenGilby1 @btsport He has the worst haircut too.
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Gary White (@_gary_white_) reported from Merton, EnglandHi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.
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⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, England@bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹
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Ollie Geale (@OllieGeale) reported from Camberwell, England@benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣
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Allen_lovemymind (@EpsomMental) reported from Croydon, EnglandI dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April
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JorG (@spanishgeo) reported from Merton, England@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!
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Rahel Bailie (@rahelab) reported from Camberwell, England@bt_uk Nope, they fixed my billing problem, thanks.
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Kieran Shew (@shoeburger) reported from Merton, EnglandSpoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog
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Paton (@MarkPaton84) reported from Lambeth, EnglandFor gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.
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David Venters (@VentersGaming) reported from Croydon, England@bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading
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Jeannie Di Bon (@jdibon) reported from Merton, England@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Steven Chapman (@DrStevenChapman) reported from Croydon, EnglandPretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
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Loft4Words (@Loft4W) reported from Camberwell, England@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind
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John Mitchell (@prof_j_mitchell) reported from Bromley, Englandday two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Michael E (@Michael35427696) reported@bt_uk still no reply to our complaint raised last week on the non arrival of your engineer to install full fibre for the 3rd time. Instead you closed the complaint sayng matter resolved !! Lies ! I am not waiting 30 mins in the phone either to get through to an advisor!
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Dr Pauline Nelson (@DrP_Manc) reported@bt_uk your service is SO appalling. Elderly relative who depends on landline without phone line for 5 DAYS and you have totally failed to fix within the promised time. Formal complaint coming. Poor, poor, poor 👎
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Brian McBride (@brian_mcbride1) reported@bt_uk Since updating their operating system, I have on recent months 1st had problems logging into my BT a/c now for the 2nd time in Europe end up using all my free mobile data as I cannot connect here in France.
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Amit (@Amit72191182463) reported@btbusinesscare I have a BT business connection for the last 2years where my contract was ending on 6th August, 2026. I called to terminate the contract but I have been asked to pay until 16th August. Also, you charged a £18 disconnection fee. Why do I need to pay after contract?
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DomusHolmesPropertyFinder (@DomusHolmes) reported@bt_uk : Very disappointing service overall, and equally disappointing to find out engineers do not attend properties on weekend to fix fibre connection issues!!!
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nicolas mcmillan (@herbie963) reported@bt_uk I did that last Monday. 5 days of a complaint and still nothing . Everything seems sub contacted and nobody takes ownership.
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Tom Tolkien (@tomtolkien) reported@bt_uk Why don’t you just fix your website?
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Mark 💙🤍 🇪🇺 🌈 (@MarkJohnpotter) reportedI think that unless you get through to the Cheif Excutive office @BT_uk you waste your time it’s full of people that don’t listen or want to help My contract is up shortly and I’m looking forward to moving to a company with proper customer service, where you get treated properly
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MatCo (@btcmateus) reported@bt_uk @danprofit21 Internet is down again! CR8 2JA
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Kate (@ManiacSpaniel) reported@bt_uk hi my btinternet address has stopped working. I can’t get into it. It told me to call 0800800150 but I don’t have a BT number so I can’t get through the menus. How can I fix this?