BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Croydon, City of Westminster, Wandsworth, Catford, Purley, Thornton Heath, West Wickham, Morden, Beckenham, and Carshalton.

City	Problem Type	Report Time
Southwark	Internet	7 hours ago
Croydon	Wi-fi	22 hours ago
City of Westminster	Wi-fi	24 hours ago
Southwark	Internet	2 days ago
Croydon	Internet	3 days ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Andrew Raffan (@AndRaffan) reported 4 minutes ago from Eltham, England

  @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

• 
  Shermin A Ali (@SherminAaliYoga) reported 4 minutes ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Glen Oglaza (@glenoglaza1) reported 6 minutes ago from Croydon, England

  What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

• 
  Anouska Leon (@AnouskaLeon) reported 6 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  C.N. (@livefr33diehard) reported 9 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  barrie brown (@barriebrown1) reported 13 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Loft4Words (@Loft4W) reported 14 minutes ago from Camberwell, England

  @OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 19 minutes ago from Camberwell, England

  @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

• 
  John Mitchell (@prof_j_mitchell) reported 20 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  sarvar mojgani (@gains_guru) reported 21 minutes ago from Bromley, England

  @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

• 
  Agustin Pesciallo (@agustin) reported 21 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Skye Nicolson (@skyebnic) reported 28 minutes ago from Addington, England

  Kicked off right before the fight starts?? You gotta be kidding me @btsport 🥲 worst 20 quid I’ve ever spent 🙈

• 
  David Venters (@VentersGaming) reported 30 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  JorG (@spanishgeo) reported 36 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Kudret (@Kurdeck) reported 39 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 40 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Kudret (@Kurdeck) reported 46 minutes ago from Lambeth, England

  Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

• 
  Joe Tyrrell (@JTyrrell_) reported 55 minutes ago from Lambeth, England

  @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

• 
  J (@CFCJae_) reported 56 minutes ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Phelan Hill MBE (@PhelanHill) reported 57 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shane Hayward-Giles (@SHaywardGiles) reported 5 minutes ago

  Renewed my broadband today with @bt_uk / @EE / @BTGroup As per the perennially poor service, a service costing me £26 a month was added to my contract without my knowledge. Complained when I found out - and the problem was put back on me to solve!!!

• 
  Martyn_Budgie (@Budgie0624) reported 6 minutes ago

  @TomTugendhat . @bt_uk is the problem

• 
  Vince (@vinc3h4ll) reported 10 minutes ago

  @keithapearson I’ve got a btclick account that was pre 2000, but I have no way of finding exact age as no web based access any more, @bt_uk can you help

• 
  J (@jaysta1979) reported 15 minutes ago

  @jayclark0106 @EE @bt_uk Yes considering they are "the UK's biggest broadband provider" the service is not great. Already spent time on the phone to them and it still drops out regularly......

• 
  Mini67!x (@jellywellys99) reported 17 minutes ago

  @bt_uk I have tried to do it on my account even downloaded the app but nowhere to do it it just sends you round and round in circles I am a new customer today this isn't looking good so far

• 
  Billy Kelly (@billykellyWWK) reported 19 minutes ago

  @HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒

• 
  JamesWebb (@WebbyJamesHere) reported 20 minutes ago

  @bt_uk can you fix your website so people can actually log in! Put details in, get texted a code, put code in, go to look at acc & get taken back to password page… round & round 🔁 🙄 If you want people to pay their bills it’s quite useful to let them see their acc 🤨

• 
  pete replica (@petereplica) reported 25 minutes ago

  @bt_uk Cut off my phone and net 1 week ago, instead of an upgrade. Got net back this week. Now I don't have a phone no. I can get no response from BT now. Customer of 50 years. Treated like filth. B'band speed 1/2 what is promised. Really appalling treatment.

• 
  Alan Swanson (@Haggisguy) reported 32 minutes ago

  @bt_uk I'm unable to manage my account online due to the recent changes you've made with MFA and needing a uk mobile phone. How do I check on my billing, how do I know what my bill is, and how do I pay it. Tried multiple times calling customer service and nobody has a solution??

• 
  Janey Sinnett (@JaneyJaney77) reported 33 minutes ago

  @bt_uk what is going on with btinternet? I can’t access my emails, currently in a lengthy queue for online help