BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 12/15/2025 11:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, City of Westminster, Hackney, Wembley, Ilford, Hounslow, City of London, Dorking, Southwark, Wandsworth, Hammersmith, Croydon, Waltham Forest, Hampstead and Islington.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomHackney Total Blackout
United KingdomWembley Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • cat_la Cat Fitzmaurice (@cat_la) reported from Bromley, England

    @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

  • kateaustin496 Kate Austin (@kateaustin496) reported from Stratford, England

    @thebedfordfox @btsport Not a bad cricketer either David.

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @howiejk @bt_uk Most still blame COVID, which I think after two years is a poor excuse.

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • Rpriv77 CpfcRyan (@Rpriv77) reported from Hackney, England

    @OleleSalvador @btsport @CBSSports Down bad

  • AdamCpfc180 AdamCpfc180🎯🦅 (@AdamCpfc180) reported from Whyteleafe, England

    @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    What I want to know is who will reimburse me for the service I’m paying for while not being able to use it & who’s paying for the extra data I’m having to pay for in order to do my actual work which pays for my home & food? @TalkTalk @bt_uk (3/3)

  • heatherdesign Heather Jenkinson (@heatherdesign) reported from Islington, England

    @bt_uk hello—is BT Wifi down in the EC1 area?

  • realJoeBoyd Joe Boyd (@realJoeBoyd) reported from Islington, England

    @btsport I wonder what the fix is?

  • Ramonnavarro Ramon Guthrie (@Ramonnavarro) reported from East Ham, England

    @BT_uk @BTCare @BTGroup What is happening with BT Broadband internet over the past week, why does it keep cutting off, is there a problem in the Newham, London area? #bt #broadbandissues #fixconnection

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    Finally able to book an upgrade to fibre this week & have now been w/o internet for over 24h, which massively affected my work w @funnywomen & all that @TalkTalk can do is tell me it’s an issue w the line & @bt_uk are responsible for solving it anytime from 2-3 working days (2/3)

  • kaejlaab The General (@kaejlaab) reported from Islington, England

    @BlackScarfMarc No issues with the fans or players celebrating if I’m honest but the @btsport people is a joke.

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

  • MarinerIndy James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • paul_slingo Paul Slingo (@paul_slingo) reported

    Thanks for coming back to me @btsport (not!). You will be pleased to know that this will be the last time I wast my money on your rubbish app, I have left a more detailed review on the App Store #YoureWelcome @MotoGP you need to sort this out as you’ll lose fans due to this crap

  • Barinthus74 Daniel krafczyk (@Barinthus74) reported

    @bt_uk Open reach here for 3hrs, no fault found. Recommended a new Hub. Bt Home tech Guy was here 17th. No fault found. Am at a loss tbh. Disconnected the hybrid hub from the smart hub. I got a funny feeling because that was the only change in the last few weeks to my network.

  • Levity63 SO'Brien💙 (@Levity63) reported

    @bt_uk When are you going to provide a robust internet service to my local area. I lost 4 hours of work yesterday and when I tried again today it disappears again. I would like to compensated please #BT #Internetservice

  • SteveSt73126236 Steve Stephens (@SteveSt73126236) reported

    @R_J_Morrell @steviecruyff @btsport I support Liverpool you dope

  • kylrav Kyle Raven (@kylrav) reported

    @bt_uk Look up my details and see the notes. Shocking service.

  • chowna0 chowna (@chowna0) reported

    @bt_uk Broadband not working

  • Mysteron_Voice VoiceOfTheMysterons (@Mysteron_Voice) reported

    Has to be said, a far better experience watching #MarchMadness on BT Sport Extra, without the same advert (singular) being rammed down your throat at every break in play ... @BTSport #BTSport

  • RacingArmchair The Racing Armchair (@RacingArmchair) reported

    @Lbartram @btsportmotogp @btsport They never replay the Quali. My sky recorded but didn’t catch the last few minutes. So I’ve not actually seen it. Had to Google it.

  • BuffyIles Buffy Iles (@BuffyIles) reported

    @bt_uk hi there, I'm very unhappy with your service, I arranged to change my services to a new address, should have gone live yesterday. Turns out someone, not me, cancelled that order. Now my package has virtually doubled in price and I've got no service until the 25th

  • baz6767 Barry Davies (@baz6767) reported

    @CBLsupport your support is abysmal. I have sent you numerous messages and emails over the last 3 weeks with no reply! I can only assume your service is as poor as your communication, in which case you can cancel my order I have waited for 6 weeks and I’ll stay with @bt_uk