BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Southwark, Croydon, Purley, Wandsworth, Thornton Heath, West Wickham, Morden, Beckenham, Carshalton, and Coulsdon.

City	Problem Type	Report Time
City of Westminster	Internet	18 hours ago
City of Westminster	E-mail	19 hours ago
City of Westminster	Internet	21 hours ago
Southwark	Wi-fi	22 hours ago
City of Westminster	Internet	23 hours ago
Croydon	Wi-fi	23 hours ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Allen_lovemymind (@EpsomMental) reported 2 minutes ago from Croydon, England

  I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 3 minutes ago from Lambeth, England

  @bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..

• 
  Conor Saunders (@conor_saunders) reported 6 minutes ago from Wandsworth, England

  After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

• 
  Martin (@martin466004) reported 8 minutes ago from Bromley, England

  @DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition

• 
  Kurtis Simon (@kurtistime1985) reported 8 minutes ago from Camberwell, England

  @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

• 
  Gary White (@_gary_white_) reported 8 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  ⚜GOONERLOVER69⚜ (@Goonerlover69) reported 10 minutes ago from Croydon, England

  @bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹

• 
  Kudret (@Kurdeck) reported 14 minutes ago from Lambeth, England

  Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

• 
  Rahel Bailie (@rahelab) reported 25 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  Elliott Rawstron (@Elliottrawstron) reported 30 minutes ago from Wandsworth, England

  @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

• 
  Anthony Harris (@AntoineDingDong) reported 33 minutes ago from Bromley, England

  Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

• 
  Ollie Geale (@OllieGeale) reported 39 minutes ago from Camberwell, England

  @BenGilby1 @btsport He has the worst haircut too.

• 
  Rob Holley (@robholley) reported 42 minutes ago from Camberwell, England

  @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 43 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Mark O'Callaghan (@EventOCallaghan) reported 47 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Elliott Rawstron (@Elliottrawstron) reported 49 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Shermin A Ali (@SherminAaliYoga) reported 50 minutes ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 51 minutes ago from Lambeth, England

  @bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.

• 
  Steven Chapman (@DrStevenChapman) reported 53 minutes ago from Croydon, England

  Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

• 
  SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported 57 minutes ago from Camberwell, England

  @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DBD (@DBDclothing) reported 3 minutes ago

  @bt_uk I am at my wits end with your stupid service. I’ve been without email for 48 hours and you’re just sending me in circles, even when I speak to your people. Do you have a human being that actually knows how your business works?

• 
  Loretta Livingstone (@L_Livingstone1) reported 8 minutes ago

  @bt_uk what exactly does 'Unable to validate the information provided,' mean? If you can't provide an explanation along with the message, it's not much use. I see this is a general issue. & why do you employ people whose English is so poor they can't understand or be understood?

• 
  Lynda Hull (@lyndannh) reported 9 minutes ago

  @bt_uk HELP please.

• 
  Dwain Driver (@TrainDriver1982) reported 19 minutes ago

  If @bt_uk tries to insist your router is broken (when actually the network is down) DO NOT accept their new router unless you enjoy your tv stream constantly buffering….

• 
  alunvaughan (@alunvaughan) reported 22 minutes ago

  @bt_uk Hi is webmail down please? Unable to log in via browser or app for a few hours, keep getting “ something went wrong at our end”

• 
  Kat (@Kat06075689) reported 23 minutes ago

  @bt_uk down and we have a medical device that requires WiFi to measure a baby heart rate. Device won’t alarm if heart rate drops so essentially we can’t act right away should that happen. Fed up with BT now! Can I leave without a fee for this?

• 
  tha Movement Noize Production (@JumaMhlanga) reported 24 minutes ago

  28+ days waiting for broadband from BT. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

• 
  Lisa Mackenzie (@lnmackenzie1) reported 25 minutes ago

  @bt_uk Utterly shambolic customer service at your hands. Trying to help a very elderly medically vulnerable customer whose land line and broadband have been cancelled. Hours and hours spent on the phone to no avail. Next stop complaint to the regulator and seeking media coverage.

• 
  Janette King (@jannycat) reported 27 minutes ago

  @bt_uk Is there a widespread issue with BT email access today? Unable to login and I need to access my emails.

• 
  Oluwatimilehin (@adebariazeez) reported 27 minutes ago

  @bt_uk you guys are a terrible internet provider. How do you charge your client extra £10 because their direct debit failed. This is pure extortion!!!! @BTGroup @bt_uk