BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 12/27/2025 20:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wandsworth, Hammersmith, Croydon, Paddington, Hackney, Southwark, Bexleyheath, Waltham Forest, City of Westminster, Hampstead, Hounslow, Brentford, Camden Town and Kensington.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWandsworth Internet
United KingdomHammersmith Internet
United KingdomLondon Phone
United KingdomCroydon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    @btsport what an awful service trying to watch #UEFAChampionsLeaguefinal continually freezing on u-tube and missed the penalty disgusting allowed to have both European finals pitiful coverage and should never be allowed to happen again

  • Belger91 Tom Belger (@Belger91) reported from Wandsworth, England

    Not sure what’s been worse. This game, Spurs or @btsport awful YouTube stream #UCLfinal

  • Becsmas Bex Mason (@Becsmas) reported from Crayford, England

    @btsportfootball @btsport this is awful

  • woodgnomology paulusthewoodgnome (@woodgnomology) reported from Poplar, England

    @BigBlueDave @bt_uk @btsport @btsportfootball @YouTube Similar speeds, similar problem. Switched router off/on and it's much improved. Albeit, dropping out periodically for a couple of seconds. Only a problem on Smart TV YouTube app. No streaming issues via PC.

  • wayneos Wayne Lloyd (@wayneos) reported from Poplar, England

    The biggest problem at United are the Glazers and their puppet Woodward. If they cared as much about the team as they did getting the crest on tractors and mattresses things would be a lot better at @ManUtd #PLtonight @btsport

  • HatcherNick Nick Hatcher (@HatcherNick) reported from Poplar, England

    What a shit fight #FuryNorrad @btsport

  • Pegers Gustav Pegers (@Pegers) reported from Wandsworth, England

    @RobbieKnox @btsport It was fine for the Chelsea match on Wednesday, but that may be down to the fact there was only two of us watching it

  • westheweasel Russell Kelly (@westheweasel) reported from Islington, England

    @wobblyclark @btsport Game was shit too

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    And on top of that subtitles which cannot remove blocking bottom of the pitch and whoever is typing it is clueless on names of players, new cheese = now chase ffs @btsport this is awful

  • HoarseRoar eamorugby (@HoarseRoar) reported from Hounslow, England

    @threeredkings No they won’t- @btsport @bt_uk has no issue charging for 24 / 7 WiFi & delivering 16/7 service but offering an upgrade to get a refund when service fails.

  • Fatma0593 Fatma (@Fatma0593) reported from Poplar, England

    @GaryLineker @btsport @SpursOfficial @AFCAjax But BT Sport is awful!

  • Sheehan1Michael Michael Sheehan (@Sheehan1Michael) reported from Banstead, England

    @peterjarrett3 @mrjakehumphrey @Lionesses @ManCityWomen @btsport Two stupid question if I’m honest. Women get paid less because no1 watches it because it’s shit (hard facts). And to your second question who actually cares

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    @j_tran18 @btsport sound still going but have huge red and white tracks where the players are running it's truly awful. This must never be allowed to happen again and must be available on teresstrial in the future

  • IANL80s ⚒ ian ⚒ (@IANL80s) reported from Croydon, England

    @btsport getting a bad echo from the background noise with the football on my tv

  • mikemulvihill1 mike mulvihill (@mikemulvihill1) reported from London, England

    Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

  • AngelaGiliotti Angela Giliotti (@AngelaGiliotti) reported from Lambeth, England

    @SteveP37 @btsport Steve that’s why I cancelled them. @SkySportsPL are bad enough, but I need my football fix. Never liked @btsport

  • freshtodeath Fresh To Death (@freshtodeath) reported from Hackney, England

    @GaryLineker tell @btsport @btsportfootball to fix their bloody app!! 🤬

  • Jaypeeff Jonathan French 🇪🇺 #FBPE (@Jaypeeff) reported from Hammersmith, England

    @btsport **** off with your freezing live stream. I’m trying to watch #BARLFC

  • chelsearust chelsearust (@chelsearust) reported from Croydon, England

    @btsport arm was in front of his body ,goal all day long ,stupid to even discuss it

  • danjlund Dan Lund (@danjlund) reported from Bromley, England

    Sums up @btsport awful pundits when Peter Walton thinks that hit his knee. 🙄 #MCITOT #specsavers

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jaysmith_6666 jay smith (@jaysmith_6666) reported

    @bt_uk Why is your service completely unusable every evening?! Painfully slow, can’t even use apps like Instagram? Plus 2 live stream concerts were completely ruined that I paid for🤬 it’s unreal how bad it is! What is going on?

  • eramuzzo eramuzzo (@eramuzzo) reported

    @bt_uk Worst broadband going. Thankfully I'm leaving. 'We'll get an engineer out'...yes for about the 100th time. Bye.

  • swshi_ swshi (@swshi_) reported

    @cohoux steam my be down, but my whole internet is down. thanks @bt_uk

  • ODChivers Farkemarp (@ODChivers) reported

    @bt_uk I understand you're trying to help but we're just a miffed we're paying the same price as someone getting up to 80mbps and we get less than 1/10th of the speed. This should be addressed or at least give us a discount on unlimited 4G home broadband from EE until we can get FTTP.

  • Tonysmini Tony (@Tonysmini) reported

    @chrismafc1 @bt_uk Is it a Wi-fi issue? If so, go in to the hub manager (192.168.1.254), ensure Smart Set Up is off, then go to Advanced Settings/Wireless, scroll to the bottom and change the wireless mode from “Mode1” to “Mode2” or 3, save the changes, then wait three minutes and restart the hub.

  • robwrathmall Rob Wrath (@robwrathmall) reported

    @bt_uk My Nana & aunties internet has been down for approx two hours in Middlesbrough, are there any reported faults in the area?

  • PaulDevonPhoto ᑭᗩᑌᒪ ᗯᕼᕮᕮᒪᕮᖇ (@PaulDevonPhoto) reported

    @bt_uk my broadband speed is as it should be, so why the constant buffering on YouTube and the waiting for images to show on Twitter? Do you have problems with some sort of caching of the internet? What part of your system isn’t working correctly? It all works fine on 4G.

  • fromthefell Vicky Collins-Cooper (@fromthefell) reported

    @bt_uk My internet is down, checked on your troubleshooter page and got a message that you are doing some work. Any idea how long it will take?

  • billiejo195 Billie-Jo (@billiejo195) reported

    @bt_uk your service is a complete joke. Arrange an installation for 2 weeks time then 3days after this didnt happen notify me i would have to wait another 25days to be connected. No explanation for this or resolution is being provided. Should take my custom to another provider

  • ilovesainsburys Imogen (@ilovesainsburys) reported

    @bt_uk i’m gonna go to sleep now and if i wake up with the wifi still broken, you gonna catch hands 👋🏻🙃