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BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: City of London, London, Hammersmith, Southwark, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, Croydon, Dorking, Hounslow, and Hampstead.

CityProblem TypeReport Time
City of London Total Blackout 1 hour ago
London Internet 5 hours ago
City of London Internet 6 hours ago
London Phone 7 hours ago
Hammersmith Wi-fi 7 hours ago
City of London E-mail 8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Pauljar58453395
    Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • JamieLyons97
    Jamie Lyons (@JamieLyons97) reported from Paddington, England

    @bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous

  • _gary_white_
    Gary White (@_gary_white_) reported from Merton, England

    Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

  • wobblyclark
    Ivan Clark (@wobblyclark) reported from Islington, England

    @bt_uk BT offer expensive broadband, a poor service, & appalling customer support. I tried you guys 4 years back, junked after 2 years. I would never sign-up again. Now you force your ads into my Twitter feed, get a decent media buyer to exclude my device from future campaigns, thanks

  • Deano2301
    Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • 5561CL
    Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • bunjlessball
    Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

  • AndRaffan
    Andrew Raffan (@AndRaffan) reported from Eltham, England

    @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

  • bunjlessball
    Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • MarkPaton84
    Paton (@MarkPaton84) reported from Lambeth, England

    For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

  • OhbPark
    ParkParadeTrappyOHB (@OhbPark) reported from Brentford, England

    Could some one look at this **** my team 😢@ManUtd @btsport

  • Kurdeck
    Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

  • Jon_Edwards_
    Jon Edwards (@Jon_Edwards_) reported from Bromley, England

    Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

  • livefr33diehard
    C.N. (@livefr33diehard) reported from Bromley, England

    @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

  • bobmontefusco
    Robert Montefusco (@bobmontefusco) reported from Bromley, England

    @btsport Tell Savage he looks like an idiot with that coat !

  • CameronScarlett
    𝕮𝖆𝖒𝖊𝖗𝖔𝖓 (@CameronScarlett) reported from Islington, England

    @bt_uk WHERE IS MY NETWORK ENGINEER! IVE BEEN SAT INSIDE WAITING SINCE 8AM. THIS IS RIDICULOUS. 😡

  • Jmaguire2
    Joe Maguire (@Jmaguire2) reported from Hackney, England

    @btsport commentary has to be the worst thing, they're just talking rubbish. 'not a bad game this' is the least useful comment you could come up with

  • gxyred
    Jared (@gxyred) reported from Lambeth, England

    @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

  • Sonjamclaughlan
    Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • juliewinch
    Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England

    @bt_uk why has my broadband been so bad for 3 days now !!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • mbressy
    mary (@mbressy) reported

    @bt_uk well Bt, Can someone tell me if it’s normal for a company as large as yours to have messed up so much that you have left a business without a telephone line for 5 months and internet service for 1 month ?. I would really like to know the answer to this.

  • scottberwick
    Scott (@scottberwick) reported

    @bt_uk Hi Nick - I’ve just spent over an hour on online chat (50 minutes waiting to connect) I’ve got a reference now, there’s seemingly an issue for others in the village too - but your chat agent wouldn’t acknowledge anything

  • clairezxclaire
    ZX Claire, fondler of Spectrums🇪🇺 (@clairezxclaire) reported

    @bt_uk my broadband is mostly down, the Halo service that I pay extra for hasn't done a thing. "Unbreakable" eh, what nonsense.

  • dogandcatmum
    Lady Jayne 🍾🥂🐈‍⬛🦮🇺🇦🌈💜 (@dogandcatmum) reported

    @bt_uk I need to report a fault on a friend's line. I've tried the fault line but it keeps disconnecting. My friend lives in a rural area with very little mobile signal. It is imperative her line is sorted. Please advise.

  • markgeveritt
    Mark 🐺⭐ (@markgeveritt) reported

    Dear @btsport, why doesn't your ****** piece of crap app not do the most basic of things like remember where you were in a programme when you stopped watching? It's annoying. Every single other streaming app does this but yours. Why is that? Could you just not be bothered?

  • palmerio56
    Eileen P (@palmerio56) reported

    @bt_uk hi. 01529 private number still not connecting when I try to call this elderly person from 01778 and my mobile too, but nothing shown on outage map. I reported it on your 150 number Saturday evening.

  • ChrisWhidz
    Chris Whiddon (@ChrisWhidz) reported

    @bt_uk Free for a few months is a poor offer in these times. Give people a stable predictable price rather than short term gimmick pricing.

  • Stephen14908412
    Stephen Brown (@Stephen14908412) reported

    @hellwaiver @bt_uk @VirginMediaCorp I think that's a great idea, I to have had problems with BT and I'm going to virgin media I will be doing that when I receive my virgin media router.

  • marcjon9
    marc jones (@marcjon9) reported

    @bt_uk OOOH BABY BABY ...GIV ME YOUR LUVVIN...AND OTHER MINDLESS LYRICS WHEN ON HOLD FOR 30 PLUS MINS EVERY TIME YOU CALL FOR ISSUES THAT NEVER SEEM TO GET RESOLVED! "GREAT SERVICE"!!!!

  • Beaumont2116
    Roy Beaumont (@Beaumont2116) reported

    @bt_uk Don't need it my phone has a wireless hot spot which I run smart TV, xbox live, laptop from with no problems