BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, City of London, Hammersmith, Southwark, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, Dorking, Hounslow, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 3 hours ago |
|
London
|
Internet | 5 hours ago |
|
City of London
|
Total Blackout | 16 hours ago |
|
London
|
Internet | 20 hours ago |
|
City of London
|
Internet | 20 hours ago |
|
London
|
Phone | 21 hours ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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The Star PA (@TheStarPA) reported from Poplar, England@bt_uk I have been trying to help a client with their complaint for long time. It includes a residential and a business account. It has been impossible to follow up over the phone. It seems that the only department available is sales. Could you please tell me what to do next? Thx
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Sukh Thind (@SUKHTHIND) reported from Hounslow, England@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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Jane Means (@janemeans) reported from Paddington, England@bt_uk Why have you cut off my elderly parents wifi & phone for no reason when they’ve paid to date? They’re vulnerable & req f/t care & rely on these svcs Dire situation as they live in a rural area w no mobile signal & their carers can’t contact them #BT #HELP @MoneyTelegraph
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Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Rahel Bailie (@rahelab) reported from Camberwell, England@bt_uk Nope, they fixed my billing problem, thanks.
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Pam (@Winemonday) reported from Richmond, England@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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julie atkin (@atkin_julie) reported from Hackney, England@bt_uk Done the text. It's occurring frequently lately. I'm still waiting for supervisor to call me regarding problems on my account and still no call to me. Waited all day after calling 150 at 12pm.
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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Agustin Pesciallo (@agustin) reported from Camberwell, England@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Sukh Thind (@SUKHTHIND) reported from Hounslow, England@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Rahel Bailie (@rahelab) reported from Camberwell, England@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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Adam King (@TheLoneRanger00) reported from Paddington, England@BTCare @ofcom Can BT explain to me how my mother’s account was closed because someone claimed to be moving into her address. With no access to her acc. Details. She thought letters received were a scam as the letter was such poor quality. So she called and told nothing was wrong
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Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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Steven Chapman (@DrStevenChapman) reported from Croydon, EnglandPretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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julie atkin (@atkin_julie) reported from Hackney, England@bt_uk fix my broadband it's disgusting charging people money and not providing a service.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Jack (@JackridRob) reported from Eastleigh, England@bt_uk I am exhausted at attempting to get signal in a small house to reach every room. After having problems with disc, the replacement doesn't want to work either. Aaaaaargh! From reading forums I am not the only one! #BT you are letting me down.....
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michael hobbs (@michaelhobbs12) reported@bt_uk Why call me to say my contract ends next month and "now" I can get the best deal? When I ask if I can do online I'm told yes but it might not be the best deal. How is the consumer supposed to react? Just be upfront please so your phone agents dont make you look stupid.
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Victoria (@01victoria) reported@btsport are you fixing your app? Brand new iPad and the app continues to fail to load
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DJLLKGaming (@DjllkGaming) reportedSo probably a month ago I was getting 40mb down and around 5mb up from @bt_uk... just done a Speedtest now to see how slow it’s actually running... 5mb down and 1mb up... just great :)
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☆Matthew☆ (@Deckard72) reported@crp_uk I’m very happy with my new 4G Router. Getting similar to you most days; never drops below 60. @btbusinesscare limping along at anywhere from 23-31. Never going to fibre our little lane, so when the contract is up I won’t be renewing BB.
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manutd123 (@manutd12310) reported@bt_uk New customer - £39.99. Existing customer - £42.99. Confirmed by retentions/loyalty dept. Please explain how you can ‘assure’ me I’m getting the discounted rate?
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Aaron (@aaron_naden) reported@OpenreachHelp Hi Paul, Cheers, I'd seen this when i googled it, I was trying to get the point across that the @bt_uk Customer Support operative was stating that we are misinformed as BT are the only company who can offer FTTP (as a general, not for us specifically). They were wrong in doing so
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Vernon Morrissey (@villa_vernon) reported@bt_uk If only BT wouldn’t fail with not one order but two orders, never know such pathetic customer service awful company , thank you for ruining my children’s Christmas 😢
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🄿🅁🄴🅃🅃🅈 🄷🄰🅃 🄼🄰🄲🄷🄸🄽🄴 (@PrettyHatMech) reportedI still think @bt_uk head of customer service should be jailed for life for torture. Both for the torture of their staff and their customers.
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Aaron (@aaron_naden) reportedFed up of the operators talking down to us in a condescending tone and saying that we as a customer are incorrect. Unbelievable. Can't believe as a new customer you can get a better deal with BT even though we've been with them for the past 20 years. Sort it out @bt_uk.