BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Purley, Southwark, Croydon, City of Westminster, Morden, Wandsworth, Coulsdon, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, Fulham, and Carshalton.

City	Problem Type	Report Time
Purley	E-mail	17 hours ago
Southwark	Internet	2 days ago
Southwark	Wi-fi	3 days ago
Croydon	Internet	3 days ago
Croydon	Wi-fi	3 days ago
Southwark	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  JorG (@spanishgeo) reported 5 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  John Mitchell (@prof_j_mitchell) reported 9 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported 10 minutes ago from Lambeth, England

  @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

• 
  Cat Fitzmaurice (@cat_la) reported 11 minutes ago from Bromley, England

  @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 12 minutes ago from Bromley, England

  I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

• 
  David Venters (@VentersGaming) reported 13 minutes ago from Croydon, England

  @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

• 
  Will Ashley (@willjashley) reported 14 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 16 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Daniel Fellows (@danfellows) reported 18 minutes ago from Camberwell, England

  Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

• 
  barrie brown (@barriebrown1) reported 19 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Milly Kenny-Ryder (@millykr) reported 26 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Gary White (@_gary_white_) reported 31 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  LPESSN (@LPESSN) reported 33 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Gavin McLelland (@gmac7000) reported 35 minutes ago from Merton, England

  @bt_uk - internet down in SM4. Any update on the problem?

• 
  Johnny Dowling (@JohnnyDowling10) reported 43 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  Loft4Words (@Loft4W) reported 44 minutes ago from Camberwell, England

  @OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind

• 
  Anthony Harris (@AntoineDingDong) reported 52 minutes ago from Bromley, England

  Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

• 
  Joe Tyrrell (@JTyrrell_) reported 53 minutes ago from Lambeth, England

  @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

• 
  Jessica Andrews (@Jess_L_Andrews) reported 58 minutes ago from Merton, England

  @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

• 
  Agustin Pesciallo (@agustin) reported 59 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graeme Davis (@GraemeDavis) reported 8 minutes ago

  @bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.

• 
  Dave Moore (@davedjm001) reported 9 minutes ago

  @bt_uk I’m not in a position to call anyone at the moment… I notice I still cannot access my BT account with an email address I’ve used since 2018. Nothing is working as it should! Could you email me with a solution please.

• 
  Paul stagg (@Staggly) reported 12 minutes ago

  @bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us

• 
  George Somerville (@geosomerville) reported 13 minutes ago

  WiFi over the last couple of months has been shocking. @bt_uk installed new socket, router etc still bad. Decided to change suppliers but according to BT I don’t have a landline or broadband package with them! This would be fine if I wasn’t paying them £70 a month! Can I find someone to help at BT? No I can’t……

• 
  Joshua Beider (@JoshuaABeider) reported 15 minutes ago

  @bt_uk no service since 6pm Ryde, IOW. tried everything reboot, turn on/off. Confused as to why as there’s no outage being reported however the text AI service is saying there is?? ? Sort it ouT BT

• 
  DemonicSuccubus (@MissSatanism) reported 19 minutes ago

  @bt_uk We’ve done this. But they don’t help. You guys give no help whatsoever. You are genuinely useless. How can you not provide an update based on postcode?

• 
  Mark Dunlop (@JMarkDunlop) reported 23 minutes ago

  @Benleo @BTBusiness @bt_uk are very similarly disrespectful. Raised a formal complaint and they fumbled like inept foreigners who did not intend to care, and then suddenly dropped off a call but never picked my case back up. And that was 17 days ago ...!

• 
  Rhonda 💙 🇺🇦 🏳️‍🌈🏳️‍⚧️ (@rhondawainman) reported 26 minutes ago

  @bt_uk Tried that and the customer service agents kept cutting me off. Waste of bloody time.

• 
  Grub Street Publishing (@grub_street) reported 26 minutes ago

  @bt_uk So I have filed a complaint its number is N150511-151190. And guess what you are now threatening to disconnect us when in fact we dont have a service with you and haven't since March. So what are you going to disconnect! You are a JOKE

• 
  Vicky Johnson (@VicJohnson04) reported 27 minutes ago

  @skytv £39.95 (installation fee!) to send out a new sky box when I’m already a very loyal customer. Daylight bloody robbery @bt_uk I think you’ve e got yourself a new customer