BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Camden Town, City of London, Croydon, Southwark, Brentford, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 12 hours ago |
|
London
|
Internet | 14 hours ago |
|
Hammersmith
|
Wi-fi | 16 hours ago |
|
Camden Town
|
20 hours ago | |
|
City of London
|
Phone | 21 hours ago |
|
Hammersmith
|
Internet | 21 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Sukh Thind (@SUKHTHIND) reported from Hounslow, England@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
-
MISS OLUBUNMI (@adekoya_k) reported from London, England@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
-
Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
-
Joe Tyrrell (@JTyrrell_) reported from Lambeth, England@bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.
-
Pam (@Winemonday) reported from Richmond, England@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
-
Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
-
MadameCholet (@PurpleDon1973) reported from Ilford, England@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
-
victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
-
Steve Rowley (@MidEssexOD) reported from Islington, England@Ofcom Please encourage @bt_uk to make it more obvious that once the BT home phone service goes digital as the PSTN is being switched off 999 calls cannot be made in the event of a power cut or broadband failure. On their comms its in the small print.
-
Lochlann (@Lochlanndg) reported from London, England@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
-
peter (@peter33266430) reported from Kensington, England@bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless
-
Danny Attle (@DanfromtheSouth) reported from Bromley, England@btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈
-
Jane Means (@janemeans) reported from Paddington, England@bt_uk Why have you cut off my elderly parents wifi & phone for no reason when they’ve paid to date? They’re vulnerable & req f/t care & rely on these svcs Dire situation as they live in a rural area w no mobile signal & their carers can’t contact them #BT #HELP @MoneyTelegraph
-
Adam King (@TheLoneRanger00) reported from Paddington, England@BTCare @ofcom Can BT explain to me how my mother’s account was closed because someone claimed to be moving into her address. With no access to her acc. Details. She thought letters received were a scam as the letter was such poor quality. So she called and told nothing was wrong
-
SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England@bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies
-
julie atkin (@atkin_julie) reported from Hackney, England@bt_uk fix my broadband it's disgusting charging people money and not providing a service.
-
talie (@TalieDelemere) reported from London, England@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
-
Daniel Hirschmann (@danielhirschman) reported from Hackney, EnglandWow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!
-
julie atkin (@atkin_julie) reported from Hackney, England@bt_uk Done the text. It's occurring frequently lately. I'm still waiting for supervisor to call me regarding problems on my account and still no call to me. Waited all day after calling 150 at 12pm.
-
Steven Chapman (@DrStevenChapman) reported from Croydon, EnglandPretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Tek Time 🧱 (@TekT1me) reported@bt_uk I am only having issues with the bt app. It is out of sync
-
Jane Tippett (@Janietip) reported from Camberwell, England@bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???
-
christopher (@sheeper88) reported@bt_uk I've got access to it when I connected to the WiFi in my work. I've never had any issues with using 5G to access my account.
-
East Lower (@ArsenesGlasses_) reported@PrentonTommy @SkySports @btsport Diabolical. They consistently dumb down their coverage in the name of what? This. ✅✅✅ #BoxTicking
-
Susie Fox (@SusieFoxDr) reported@bt_uk please help. Phone lines down on our road. Several vulnerable residents. Elderly, recently discharged from hospital, pregnant women and some with no mobiles. We are struggling to report fault as being sent texts or online which most residents can’t access.
-
michael (@michael147_) reported@Cleverdics @bt_uk Could be based on area, I’m with sky and I get the same problem
-
jen h (@jenhenry6) reported@bt_uk so you stopped my service Fri 12/08 as @SkyHelpTeam took over my service, but this morning you've created a phone account which I don't need. Multiple emails/texts confirming I was leaving you so why the sneak new account?
-
pepsigirl1234 (@pepsigirl12341) reported@bt_uk my wi-fi has been down almost 24 hours, I have no 3G left on my phone. Any estimate for when this will be fixed, I have messaged the 61998 no. And it just said we recognise a fault in the area. My area is MK13.
-
Lucy Wilkins (@LucyWilkins02) reported@bt_uk hello. My internet is down. Your web site says the cable must be unplugged, it isn’t. Can you advise please - so hard to find out how to restore it. DY postcode.
-
Cat Hayden (@CatBudden) reported@bt_uk (cont…) I don’t think you realise or appreciate the damage done by your accidentally cutting off her line for the last few months of her life. It was her only connection to us during the pandemic, she was 93yrs old and suffering from Vascular Dementia. (Cont)