BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Southwark, Croydon, Wandsworth, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, Fulham, Carshalton, Purley, Thornton Heath, and Wallington.

City	Problem Type	Report Time
City of Westminster	Internet	20 hours ago
Southwark	Internet	21 hours ago
City of Westminster	Internet	21 hours ago
Croydon	Internet	1 day ago
City of Westminster	Internet	2 days ago
City of Westminster	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Rahel Bailie (@rahelab) reported 28 seconds ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  Foss (@fackjossey) reported 39 seconds ago from Lambeth, England

  Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

• 
  Craig McRae (@craig_mcrae) reported 13 minutes ago from Lambeth, England

  @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

• 
  Kudret (@Kurdeck) reported 16 minutes ago from Lambeth, England

  Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

• 
  Will Ashley (@willjashley) reported 18 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported 23 minutes ago from Croydon, England

  @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

• 
  Ollie Geale (@OllieGeale) reported 27 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported 28 minutes ago from Camberwell, England

  @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 29 minutes ago from Merton, England

  @bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…

• 
  James (@jimflit) reported 44 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Nat 💕 (@Silcox777) reported 45 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  Kudret (@Kurdeck) reported 47 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  Shermin A Ali (@SherminAaliYoga) reported 48 minutes ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Mark O'Callaghan (@EventOCallaghan) reported 52 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 52 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Elliott Rawstron (@Elliottrawstron) reported 54 minutes ago from Wandsworth, England

  @bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

• 
  Rahel Bailie (@rahelab) reported 55 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  Agustin Pesciallo (@agustin) reported 55 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  John Mitchell (@prof_j_mitchell) reported 57 minutes ago from Bromley, England

  MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 59 minutes ago from Lambeth, England

  @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dwain Driver (@TrainDriver1982) reported 4 minutes ago

  @bt_uk Your detection system says everything is ok, clearly it is not. Means I’m going to have to speak to your normally incompetent tech support since my open reach box was accidentally wired up to neighbours when development built. Literally had enough.

• 
  Andy Mich (@MrAndyMich) reported 14 minutes ago

  @bt_uk I’m absolutely disgusted, in this day & age of phone scams you have people phoning from unsolicited numbers about contract renewal (+44 1438 989233). All the person on the other end of the phone could say was “I promise I work on behalf of BT”. I said I can promise I’m the king of England. Do you see how stupid and dangerous this practice is? I think as a company you desperately need to review this, it’s dangerous and it’s making me think if you can be trusted at all. In this day and age it’s unforgivable to do this in this manner.

• 
  chris curtis (@krustykriss) reported 19 minutes ago

  @bt_uk my phone line to my house from the telegraph pole has been damaged and is hanging down really low to the ground can you send an engineer to reattach it asap

• 
  Jane Johnson 💙 OurNHS ❤️🇦🇪🍉 (@bassetnormand) reported 21 minutes ago

  @melindiscott @clarescastle @btbusinesscare Agree, maximum profit seems to have overwhelmed customer care

• 
  Melindi Scott (@melindiscott) reported 22 minutes ago

  @bassetnormand @clarescastle @btbusinesscare It's a shame because they had a lot of inbuilt loyalty just because so many of us started off with BT and have never seen cause to change. 30 years is a long run but they did absolutely nothing to try and keep our business

• 
  Simon (@thfcsimonm) reported 25 minutes ago

  @bt_uk I’ve tried that twice. It takes 20 minutes to get through and then I’m sat on the phone a further half hour while your operatives ‘ look into it ‘ and then promise the problem will be resolved. Each phone call is over an hour !!!

• 
  Dwain Driver (@TrainDriver1982) reported 25 minutes ago

  @bt_uk Can’t believe this. Obvious misdiagnosed as both neighbours and ours routers going down. Now I’ve had an email to say my router is being delivered…. to next door.

• 
  rossdenholm (@rossdenholm980) reported 31 minutes ago

  @bt_uk yet again kicked out again ******* like this is getting silly now my hub is years old and probably needs upgrading why when I call I can never speak to someone in person ? Simply not good enough so disappointed in you lot have some shame

• 
  moz💤 (@tinnie31) reported 33 minutes ago

  @bt_uk I’ve had numerous engineers out now but the issue is with the corroded line

• 
  Lizzie 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🌹 (@Dizzylizzie19) reported 33 minutes ago

  @bt_uk Very frustrated that your new 2 step security verification is not working and apparently many cannot access their accounts. Please fix asap