BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Hackney, City of Westminster, Ilford, Sevenoaks, Camden Town, Newham, Hammersmith, Barking, Southwark, Wembley, Hounslow, City of London and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| City of Westminster |
Total Blackout | |
| Ilford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Edward berry
(@eddibfit87) reported
from
Hammersmith, England
@bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you
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Kieran Shew
(@shoeburger) reported
from
Merton, England
Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog
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Ridley Road Resident
(@RidleyRoad174E8) reported
from
Hackney, England
@ridleyneighbour @bt_uk @networkhomesuk Sorry I have only just seen this. Thanks for your support!
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simon colvin
(@Simon_Colvin) reported
from
Islington, England
@bt_uk Definately don’t agree. All businesses have had their challenges and have had to respond as they could. Customers have been understanding as should have been. I’ve been waiting five weeks for broadband and still not sorted. Worst customer service ever even after complaint logged.
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Carole-Anne 💙
(@caroleanne327) reported
from
Crayford, England
Anyone else having problems with #google on #btinternet @bt_uk Search engine not working but bookmarked pages load fine
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Paul Kellaway
(@pkllwy) reported
from
Poplar, England
@bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported
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Ollie Geale
(@OllieGeale) reported
from
Camberwell, England
@benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣
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SiBurman
(@symbosimbo) reported
from
London, England
@soen @TalkTalk @bt_uk True! I just want a decent signal though.
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Jane Lyons
(@JaneBLyons) reported
from
Camberwell, England
Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please
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LPESSN
(@LPESSN) reported
from
Camberwell, England
@ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.
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Lesley Thompson
(@lesleythom) reported
from
Hackney, England
@btsport has the worst commentators, uninformed drivel
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Edward Salmon
(@enbsalmon40) reported
from
Camden Town, England
@bt_uk in the queue and you threw me out at 2100hrs. Absolutely disgraceful and I’m going to cancel my upgrade and leave you in September!
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Emily Ray
(@emilyraylondon) reported
from
London, England
@bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster
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Al Sarpong
(@albsar1970) reported
from
Lambeth, England
The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS
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Diana Nye
(@DianaNye) reported
from
Paddington, England
@bt_uk 😂 the website page is down
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FranCfc🏴🇨🇦
(@chelseafran) reported
from
Croydon, England
@bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.
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Ollie Geale
(@OllieGeale) reported
from
London, England
@themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!
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RAZZÆ
(@RAZMIKSARGSYAN) reported
from
Stratford, England
@btsport can the support team please message me
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❣HANDCUFFED❣
(@Goonerlover69) reported
from
Croydon, England
@bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Lait
(@charlielait) reported
Hi @bt_uk my 90 yr old grandmother’s new BT corded phone hasn’t worked since it was installed 3 wks ago (no calls in or out). She lives alone and not being able to contact her is obviously distressing. We haven’t been able to reach a human in 3 wks to address this. Can you help?
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𝔖𝔭𝔬𝔬𝔨𝔶𝔑𝔬𝔯𝔯𝔞🎃 ♡
(@SpookyNorra) reported
If I’m quiet it’s because my internet has gone down since 1:30pm today! Doesn’t help the fact I rely heavily on my wifi for work so had to cancel my later shift and tomorrows shift! Useless @bt_uk
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Ali Robbins
(@Hotfuss73) reported
@bt_uk My elderly parents have had issue with their home telephone for 5-6 weeks now. Still have no dialling tone, unable to use their phone and this means they cannot use their burglar alarm. No help from you whatsoever. What is happening?! #btbadservice #bt #help
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Helen💗
(@HelenMurphy99) reported
@amandaclayton07 @skytv It’s awful there broadband is awful looking at switching to @btsport see what they can offer the cheek though to just expect to put it up and me just go okay 😡
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FOB-LFC
(@FOBroin) reported
@bt_uk I can never sign into my bt account,
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JAZ 🪐
(@itsjazminjay) reported
Another day with no WiFi.. @bt_uk how do I file a complaint please? Not showing up to my house for the appointment, plus having customer service put the phone down on me is disgusting service.. not like I’ve been waiting all day or anything!!!!
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Sarah
(@sarahBCRPM) reported
@bt_uk absolutely appalling service by BT totally appalled by the lies
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Steve / Burns
(@Burner89100) reported
@bt_uk hi, wonder if you could help me, I have just received an email from yourselves saying that you are cancelling our upgrade, or part of our upgrade even though we have to requested this. Could you please look into this for me so I can work out what is happening. Thanks
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Lou Keen
(@loopy69lou) reported
@bt_uk Hi yes I do still need help but am currently in work and cannot call has I refuse to use my mobile to ring. Has I am without a landline
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Matt Dunnell
(@mattdunnell) reported
@bt_uk my internet has been terrible the past few days, disconnecting from the Hub and really slow speeds, how’s a critical worker meant to work like this!?