BT (British Telecom) outages and service status in Thornton Heath, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
- BT (British Telecom) generated 5 outage signals in the last 24 hours around Thornton Heath, including 5 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Jun 5, 3:08 PM GMT+1.
- Internet (59%)
- Wi-fi (21%)
- E-mail (11%)
- Phone (5%)
- Total Blackout (4%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 5: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: Morden, Purley, Southwark, Wandsworth, Beckenham, Carshalton, Croydon, City of Westminster, and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 Morden
|
2 hours ago | |
|
Purley
|
Internet | 2 hours ago |
|
Southwark
|
2 hours ago | |
|
Wandsworth
|
3 hours ago | |
|
Beckenham
|
6 hours ago | |
|
Southwark
|
Internet | 1 day ago |
Nearby cities with recent reports
7 recent signals
5 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Al Sarpong (@albsar1970) reported from Lambeth, EnglandThe look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS
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GurunG PankaJ (@Godavarian193) reported from Merton, EnglandTube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Paton (@MarkPaton84) reported from Lambeth, EnglandFor gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.
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John Mitchell (@prof_j_mitchell) reported from Bromley, Englandday two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!
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Jane Tippett (@Janietip) reported from Camberwell, England@bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???
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Kudret (@Kurdeck) reported from Lambeth, EnglandWhat an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband
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Nat 💕 (@Silcox777) reported from Worcester Park, England@bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.
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Danny Attle (@DanfromtheSouth) reported from Bromley, England@btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈
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Jeannie Di Bon (@jdibon) reported from Merton, England@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Adama Traores not that hench pal (@adama_not) reported from Wandsworth, England@bt_uk can you please help me kick off is in 30 mins
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Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online
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JorG (@spanishgeo) reported from Merton, England@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.
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Shermin A Ali (@SherminAaliYoga) reported from Merton, England@bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!
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David Venters (@VentersGaming) reported from Croydon, England@bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading
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LPESSN (@LPESSN) reported from Camberwell, England@ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.
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devanik saha (@devanikindia) reported from Croydon, England@bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287
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Martin (@martin466004) reported from Bromley, England@DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition
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❣HANDCUFFED❣ (@Goonerlover69) reported from Croydon, England@bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔
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Kurtis Simon (@kurtistime1985) reported from Camberwell, England@btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!
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Rahel Bailie (@rahelab) reported from Camberwell, England@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paul stagg (@Staggly) reported@bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us
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Doreen Grove (@redpath42) reportedI recently changed my tv and bb provider from @bt_uk to @EE the system was supposed to be a straight transition withe same quality of elements but the EE system is rubbish and it is almost impossible to speak to someone to help
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Stu (@stoopo) reported@bt_uk now got rid of the voicemail but the line crackle is bad. Cables look sound. It’s been like this four days she says.
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Emma (@em_doapsi) reportedWhoever owns the local mast… @bt_uk needs to fix it because it is now constantly cutting out. I use my mobile phone as a landline too so it’s inconvenient. I have been with two networks and same issue so it’s deffo local mast.
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Dean Gray (@iamdg755) reported@bt_uk I’ve spoken to seven different people, another one isn’t going to do much good. Your customer service is awful.
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Dave Kendall (@DaveKendallPho1) reported@bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.
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Shama Women's Centre (@shamacentre) reportedWeeks with no broadband. Multiple calls. No real help. We are a charity and people depend on reaching us. BTs failure to resolve this issue is not just inconvenient, it is putting vulnerable people at risk. We urgently need BT to take responsibility & fix this. @BTGroup @BTCare
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Amy Lou (@Lashes_N_Ink) reported@bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!
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Claire Pulls Pints (@LandladyClaire) reported@bt_uk you really need to teach Open Reach how to speak to females. Just had one in my business in Wokingham, turned up a day late, no call, stopped my business operating as he had to turn net off (after two attempts previously to be fixed) and was rude as hell to me
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Andrhu (@ALivMusico) reported@bt_uk MyBT is a mess. I’m stuck in a loop. When I log in it says I have to update the username to an email address. When I do so it says it’s already in use (it’s the one I use to log in?) end up in a never ending loop. Can’t pay the bill. What’s going on?