BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 01/01/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Coulsdon, Croydon, Hackney, Hounslow, City of London, Dagenham, Southwark, Ilford, Wandsworth, Paddington, Bexleyheath, Waltham Forest and City of Westminster.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomCoulsdon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomHackney Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    And on top of that subtitles which cannot remove blocking bottom of the pitch and whoever is typing it is clueless on names of players, new cheese = now chase ffs @btsport this is awful

  • Belger91 Tom Belger (@Belger91) reported from Wandsworth, England

    Not sure what’s been worse. This game, Spurs or @btsport awful YouTube stream #UCLfinal

  • DiegoSemerene Diego Semerene (@DiegoSemerene) reported from Hammersmith, England

    Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

  • JessicaWoodley Jessicaannewoodley (@JessicaWoodley) reported from Hackney, England

    @bt_uk guys. It’s actually not funny how bad your customer services is sort it out . Don’t use BT

  • krissbaird Kriss Baird (@krissbaird) reported from Islington, England

    @btbusinesscare Appreciate that Alan, but I fear BT have done all they can. All I’ve been given is a sorry, and we can give you a 4g hub for the time being. Which is useless if the building doesn’t have good 3G/4g coverage. I’m floored that BT cannot service customers

  • katynaomi56 Katy Johnston (@katynaomi56) reported from Wandsworth, England

    @bt_uk wow BT so I am a loyal customer of 8 years, pay a ridiculous amount a month and now you want me to pay £4 more a month for BT sport! So much for loyalty!

  • mikemulvihill1 mike mulvihill (@mikemulvihill1) reported from London, England

    Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

  • westheweasel Russell Kelly (@westheweasel) reported from Islington, England

    @wobblyclark @btsport Game was shit too

  • HatcherNick Nick Hatcher (@HatcherNick) reported from Poplar, England

    What a shit fight #FuryNorrad @btsport

  • AngelaGiliotti Angela Giliotti (@AngelaGiliotti) reported from Lambeth, England

    @SteveP37 @btsport Steve that’s why I cancelled them. @SkySportsPL are bad enough, but I need my football fix. Never liked @btsport

  • IANL80s ⚒ ian ⚒ (@IANL80s) reported from Croydon, England

    @btsport getting a bad echo from the background noise with the football on my tv

  • JessePeacock Jesse Peacock (@JessePeacock) reported from Lambeth, England

    @bt_uk your Bt Faults website is broken. Won’t let me book an appointment for an engineer. Pls help 😩

  • Becsmas Bex Mason (@Becsmas) reported from Crayford, England

    @btsportfootball @btsport this is awful

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    @btsport what an awful service trying to watch #UEFAChampionsLeaguefinal continually freezing on u-tube and missed the penalty disgusting allowed to have both European finals pitiful coverage and should never be allowed to happen again

  • maxsammarco Max Sammarco (@maxsammarco) reported from Lambeth, England

    @btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

  • keithy1317 Keith (@keithy1317) reported from Brentford, England

    @UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

  • Pegers Gustav Pegers (@Pegers) reported from Wandsworth, England

    @RobbieKnox @btsport It was fine for the Chelsea match on Wednesday, but that may be down to the fact there was only two of us watching it

  • woodgnomology paulusthewoodgnome (@woodgnomology) reported from Poplar, England

    @BigBlueDave @bt_uk @btsport @btsportfootball @YouTube Similar speeds, similar problem. Switched router off/on and it's much improved. Albeit, dropping out periodically for a couple of seconds. Only a problem on Smart TV YouTube app. No streaming issues via PC.

  • EylesJE Julie (@EylesJE) reported from Camberwell, England

    @j_tran18 @btsport sound still going but have huge red and white tracks where the players are running it's truly awful. This must never be allowed to happen again and must be available on teresstrial in the future

  • JessicaWoodley Jessicaannewoodley (@JessicaWoodley) reported from Hackney, England

    @bt_uk We have been sent the wrong things 3 times . And without WiFi for a month due to people sending us the wrong wires again and again it’s so bad !!!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • bm860305 Bernadette molloy (@bm860305) reported

    @bt_uk are absolutley shocking, shocking service and shocking customer service. use at your own risk🤬

  • pheauteau Gavin Wrigley (@pheauteau) reported

    @martfin @bt_uk You can get cheaper, company I’m with are offering 900Mbps for £49 and 500Mbps for £35. Another company who offer their own network on their own fibre are offering 1gb for £35

  • Fletchmeister81 Darrell fletcher (@Fletchmeister81) reported

    @bt_uk That site is crap, no info just register. Got told october 2021 its coming, infastructure put in november as post is behind my garden and still no fttp

  • chapter1loftus ChapterOneLoftus (@chapter1loftus) reported from Loftus, England

    @bt_uk so we appear to have problems with our phones yet again!! Trying to speak to anyone is completely impossible you disconnect the call which is rubbish for a phone company! #btfault

  • CJ_LocoZorro Chris Jardine 🇺🇦 (@CJ_LocoZorro) reported

    @bt_uk OK BT, I have BT TV. I saved 'Masked And Anonymous' as a favorite on my BT box from iPlayer .It now says it has Expired, but guess what, I went to iPlayer and I am watching it NOW. So guess what! You're So Full Of ****! #HaveANiceDay

  • welshelf13 Georgina Rowlands (@welshelf13) reported

    @bt_uk Hi, so the test recording I did worked fine so don’t know what the issue with WWE is. Next one is scheduled to record overnight on Friday so I’ll be back if that fails again!

  • thatguyHasnain Hasnain Ali (@thatguyHasnain) reported

    @btsport putting Maidenhead's badge instead of Halifax tonight. Piss poor from them again. 🙄

  • brownie_brown23 Barnabas Olah (@brownie_brown23) reported

    @bt_uk Right where you left off. Pathetic service with even more unreliable customer service. Fibre installed *only* in 6 months and now leaving your customers without service for days without offering a valid solution.🥴

  • Mummy2TwinsPlus Vanessa (@Mummy2TwinsPlus) reported

    @bt_uk I posted the equipment you asked me to return back on the 1st March unfortunately Royal Mail Track and Trace says its still at the post office I sent it back to you from. The websites's not working properly so I can't contact BT through that.

  • buckyskingdom James Buchan (@buckyskingdom) reported

    @bt_uk my internet is down and the service status is saying it’ll fixed either today or tomorrow but I did the HELP thing coz it took a while for the status service to update and that’s saying 2nd April. I live in E17 can you confirm you lot are actually looking at it?