BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Ealing, Croydon, Wembley, Hampstead, Tower Hamlets, City of Westminster, Fulham, Islington, Paddington, Southall, Hounslow, Southwark and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Ealing |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Dean Cowcher
(@DeanCowcher) reported
from
Crayford, England
@BTCare normal service resumed again the broadband goes down this 5minutes after I get an email asking me to upgrade to halo
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UPGRADIAN Jack 🔶
(@jackbremer) reported
from
Wandsworth, England
@bt_uk I have the Whole Home discs - your guest network seems to be 5GHz only - that’s no use if we want to run a guest Wi-Fi for connecting IoT stuff! Many require 2.4GHz
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Johnny Murnane
(@Johnny_Murnane_) reported
from
Islington, England
@bt_uk Working now thanks. App on phone, first time customer.
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Robert Woolley 🇬🇧🇮🇪🏴
(@robertwoolley) reported
from
Brentford, England
It rained yesterday. Phone line down again. This is the fourth time in six months. @bt_uk are hopeless.
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⚕ Sabrina Rose⚕
(@Henrysaidit24) reported
from
Poplar, England
@bt_uk about to cancel my direct debit with you. Have not been able to use my service since the 8th and you keep giving me the run around. An engineer was due to attend today but has not I dont have the time to keep chasing u and taking time off work 2 be home 4 no reason!!
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Dan Kelly
(@dankell) reported
from
Camden Town, England
So between @bt_uk and @parcelforce I’ve had no delivery of new router and no engineer to do a line check. And no resolution to either complaint.
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FirstClassLounge
(@1stclasslounge) reported
from
Stratford, England
So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!
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Bill Banks
(@bill_banksy) reported
from
Bromley, England
@btsport this is why you will never be as good as @SkySports when you continue to use biased commentators in your matches. #Keown and #Mcmanaman are appalling.
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Tunde Bella
(@MCTundeBella) reported
from
Crayford, England
@SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk
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Matt the Cab
(@Matboy_Slim) reported
from
Camberwell, England
What ********..... you now gotta shell out to Amazon for Premier league games yet @btsport are trying to sweeten the deal with WWE
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Annmarie
(@AnnieBabes) reported
from
Crayford, England
@CosPearlyTog @MattyBanksDRFC @btsport @WWEUK Hopefully but don’t forget that sky was the reason we couldn’t (legally) watch the network for months after it first launched.
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Polly Cziok
(@PollyCziok) reported
from
Hackney, England
Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.
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Marzenna Czubowicz
(@MarzennaC) reported
from
Brentford, England
@bt_uk You should first try to help existing customers not trying to get new with such a horrible service!
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Ray Rajani
(@ManUtd_BITW) reported
from
City of London, England
@truesricosta @Ossyref @StephMcMahon @WWEUniverse @btsport @btsportwwe @WWE @WWENetwork Sorry i misread this all - i thought the question said live on tv (misread the wwe network bit) and I agree with the last tweet. If anything i wish raw and sd could be on the wwe network quicker (but again tv license issues prevent this)
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Barry
(@uksov) reported
from
Eltham, England
@bt_uk great Customer Service from BT, resolved my issue quick and professional as always
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State
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Michael Kitchener
(@eventsbykitch) reported
from
London, England
@btsport customer service is the WORST on the planet #CustomerService #cancelled
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Nitin Suriacant
(@Nitin_s1) reported
from
Brentford, England
@GohilAnish @SkySportsPL @premierleague @SkyFootball @btsport @btsportfootball @PrimeVideo I know wtf 😒😒😒 no wonder people illegally stream it
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lisah1974
(@harberlisalfc) reported
from
Hackney, England
@bt_uk nobody has come back about my complaint that I submitted - guess another one is heading your way
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Sarif Alrai
(@TheDrSarifAlrai) reported
@bt_uk My issue is that for my BT business broadband connection with BT. After 2 weeks of no internet, I was told that BT doesn't consider the broadband an essential part of our agreement. Wild.
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wsurfa
(@wsurfa) reported
@bt_uk 10 years of problems. The issue is terrible quality lines & joints to the cabinet. Neither you nor Openreach give a toss.
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Annaleena Piel Linnå
(@Concledoc) reported
@c_washington @btbusinesscare Yep. Since the last time I vented here, the order was cancelled, re-issued, cancelled again, re-issued again. Every time they cancel I receive an infuriating “we’re sorry you’ve changed your mind” email 😵💫
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Ringleader of cancelling Complete Maths 🤬
(@Will_t442) reported
@jaygee28038712 @England @bt_uk i mean if you need to comment on twitter about how terrible the knee is then you need to revaluate life pal.
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SixthScribe
(@ScribeSixth) reported
@bt_uk Aaron, I have sent these details and as this issue has gone on for over 2 months now I will be maintaining this conversation in a public domain so people can see what a poor company @bt_uk are
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kalliopi vallianatou
(@kalliopiV) reported
@BTGroup @bt_uk 4 months without broadband. 4 months of endless calls with one BT employee after the other. 4 months of being told our service will be back in a couple of weeks. Where is management?
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is 🍂
(@issykiwi) reported
@bt_uk i want you to know that your wifi being awful is my villian origin story
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samantha
(@unclenchurjaw_) reported
@JustjojoB @bt_uk I have no clue I’m afraid, we’ve just followed the instructions of the BT bot and hasn’t helped us whatsoever. Pretty lost on this problem too!
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court guinness
(@courtguinness) reported
@bt_uk I need help. My partner died. She dealt with all bills. Broadband is with BT. I try to call you. You need a phone number. I have never used a home phone here and don't know the number. I need BB and 2 pay you money! Please help me!
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LeslieDaWelsh1 or Leslie
(@LeslieDaWelsh1) reported
@bt_uk I have, but its showing no issues which is a joke! Yet i get offers of new contracts for this?? The speeds i get upload wise are terrible and make streaming and content creating near impossible at times! 8mbps?? When i have 50mbps download? Its utterly shocking