BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Fulham, Islington, Paddington, Croydon, Southall, Hounslow, Southwark, Camden Town, Sevenoaks, City of Westminster, Hampstead, City of London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Fulham |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
from
Islington, England
Not even a full @bt_uk user yet but already the customer service and the installation part of this company is such a disaster and a missed opportunity to help out this disgruntled person!
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CpfcRyan
(@Rpriv77) reported
from
Hackney, England
@OleleSalvador @btsport @CBSSports Down bad
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Heather Jenkinson
(@heatherdesign) reported
from
Islington, England
@bt_uk hello—is BT Wifi down in the EC1 area?
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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AdamCpfc180🎯🦅
(@AdamCpfc180) reported
from
Whyteleafe, England
@shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
from
Islington, England
Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!
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Joe Boyd
(@realJoeBoyd) reported
from
Islington, England
@btsport I wonder what the fix is?
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Danny James
(@1DJHatch) reported
from
Stratford, England
@England @bt_uk @_DeclanRice Y ain't it motm an wtf is that in his hands
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Sabīne
(@SabineDreibe) reported
from
Paddington, England
@bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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steve platt
(@plattste) reported
from
Ilford, England
@BTCare If anyone is thinking of going to BT don’t.They forced my mum onto digital and no end of issues since,she is a 78 old vulnerable lady and has not had a phone working since sat night numerous calls to BT & just had a txt saying taking longer than expected.
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@alrhodes2309) reported
@bt_uk Is there an option to cancel your contract without penalty?
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Chris Hewitson
(@chrishew08) reported
@bt_uk awful service last couple of days. No broadband for over a day now, i work from home and yes they sent me a 4g hub, which pumps out shocking signal and im actually better of connected to my phone. Also, no fault resolution date and openreach are now on strike. Shocking!
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Algar Goredema-Braid
(@AILAHT0909) reported
@bt_uk Interesting to see this ad on my timeline. 6 days without internet & no fix date - I for one won’t be renewing my contract. The customer experience has been abysmal. Blocking the advert
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Martijn de Roo
(@martijnderoo) reported
@bt_uk She is on this plan from this week but she can also apply for the low-cost plan retrospectively since you failed to offer this in 2021 and she has been paying far more than needed so you mis-sold the old contract and never mentioned this option, correct? @MartinSLewis @Ofcom
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Algar Goredema-Braid
(@AILAHT0909) reported
@TheeRedSilence @bt_uk Awful
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Barrovian
(@reidybafc) reported
@bt_uk @LAMTownsend Been without internet connection since yesterday afternoon in South Cumbria. It's having an impact on work etc.. It seems to be a problem up and down the country, any update please?
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Jim
(@JimNewcomb7) reported
@bt_uk So you no there are problems an offer this - For any Apple device, it's important to not only update your password in the main device settings, but also in the SMTP settings. If you don't do this, you won't be able to send emails - without explain how to? USELESS what are SMTP?
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Dante Harker 🦄
(@DanteHarker) reported
@bt_uk No, I'd rather you feed back to your Dev team that your website isn't customer friendly. I've had to ring and get the issue sorted, thanks.
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Sheena Davies
(@SouthZeal) reported
@bt_uk ignoring us doesn’t fix the problem. Please provide an update.
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michelle
(@michexx18) reported
since April when our business shut down you are still keeping my account open and billing me it’s ridiculous !!! So much for being a company who helped people in the pandemic ! Get my account closed I’m not paying bills upto September when I left in April @btbusinesscare