BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Purley, Southwark, Morden, Wandsworth, Coulsdon, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, and Fulham.

City	Problem Type	Report Time
Croydon	Internet	10 hours ago
City of Westminster	Wi-fi	14 hours ago
Purley	E-mail	4 days ago
Southwark	Internet	6 days ago
Southwark	Wi-fi	6 days ago
Croydon	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  David Venters (@VentersGaming) reported 10 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  DiscoverWatamu (@DiscoverWatamu) reported 11 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  John Mitchell (@prof_j_mitchell) reported 15 minutes ago from Bromley, England

  MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

• 
  Jessica Andrews (@Jess_L_Andrews) reported 25 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 25 minutes ago from Croydon, England

  @BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures

• 
  Sam Luis Verissimo (@SamVerissimo) reported 26 minutes ago from Lambeth, England

  @bt_uk is there a outage in se5 internet and landline not working?

• 
  Elliott Rawstron (@Elliottrawstron) reported 29 minutes ago from Wandsworth, England

  @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

• 
  Kudret (@Kurdeck) reported 31 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  Shoulder Doctor (@ShoulderDocUK) reported 36 minutes ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  Kurtis Simon (@kurtistime1985) reported 39 minutes ago from Camberwell, England

  @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

• 
  Jessica Andrews (@Jess_L_Andrews) reported 46 minutes ago from Merton, England

  @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 52 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  Matty (@Scott9M) reported 53 minutes ago from Wandsworth, England

  @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

• 
  AdamCpfc180🎯🦅 (@AdamCpfc180) reported 54 minutes ago from Whyteleafe, England

  @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

• 
  devanik saha (@devanikindia) reported 54 minutes ago from Croydon, England

  @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

• 
  Daniel Shade (@shade306) reported 55 minutes ago from Bromley, England

  Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 55 minutes ago from Camberwell, England

  @btsport why are you not making it easy for your customers to pause your service like sky

• 
  SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported 58 minutes ago from Camberwell, England

  @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

• 
  barrie brown (@barriebrown1) reported 59 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Johnny Dowling (@JohnnyDowling10) reported 60 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kenta (@nemurikyosirou) reported 3 minutes ago

  Hello @bt_uk. I cancelled my broadband service BEFORE activation and within the cooling-off period. However, I’ve been incorrectly charged £33.99. This is unacceptable. If this isn't refunded immediately, I will escalate this to the Communications Ombudsman. Account number is

• 
  Ian P (@goatteeboy) reported 3 minutes ago

  @bt_uk Thanks. It’s working now, would have been nice to see some communication for what seemed to be a widespread outage.

• 
  Jon Chadwick (@JonD_Chadwick) reported 4 minutes ago

  @bt_uk Still nothing. Asked for a manager to call back to see if they could help Still waiting

• 
  Alessandro Riolo (@aledeniz) reported 5 minutes ago

  @bt_uk @ee How clueless you all are, asking me to confirm a security code received via email while I am trying to log in to your Wi-Fi hotspots? Has anyone ever tested that process on an iPhone? 🧐 What happens when the user leaves the login process to check the email? 🤨

• 
  Chris McGregor (@CmucG) reported 7 minutes ago

  @bt_uk is this one of your numbers 01438382072. Since deciding to cancel my services with you today this number has called me 5 times. It is harassment. You had your chance to keep me when I called to say I had a better offer elsewhere. Your offer was rubbish and refused.

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 9 minutes ago

  @bt_uk Your new "2FA" is completely broken as the phone number is not validated. I was able to connect using a temporary number in Cyprus to get my "security" code... It adds nothing to security.

• 
  Graeme Davis (@GraemeDavis) reported 9 minutes ago

  @bt_uk Your comment sounds fine @bt_uk but your team in this line appear not to be authorised to cancel an appointment and not rebook it. How do I contact someone whohas the authorisation to do this?

• 
  Gary Banks (@Banksie_FB5) reported 15 minutes ago

  @bt_uk I was told, on Sun, that it was planned 2b here Mon. Then told Mon it was planned 2b here Tues. Now told tomorrow. If the engineer had tested his work before he left I may not have been in this position! Now I’ve had to cancel a job of work “in case” this persists! #unacceptable

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 16 minutes ago

  @bt_uk you then went onto confirm to refuse to cancel the Digital Voice appointment even though your records show the telecare equipment hasn’t been upgraded yet and that the notes say I’ll be in touch when it is. Rep went on to say we might be left without a line, like a threat

• 
  David Keight (@dkeight) reported 23 minutes ago

  @weatherbraine @bt_uk @Ofcom BT - Beyond Terrible.