BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 02/10/2026 15:35

February 10: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Poplar, City of Westminster, City of London, Thames Ditton, Epsom, Croydon, Hampton, Southwark, Hackney, Sutton, Islington, Wembley, Mitcham and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeatherhead Internet
United KingdomLondon Internet
United KingdomPoplar Total Blackout
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • BanquetRecords Banquet Records (@BanquetRecords) reported from Kingston upon Thames, England

    it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

  • LauraHolland Laura Holland (@LauraHolland) reported from Lambeth, England

    @pjgrenyer @bt_uk Apparently the cancellation request on my old account never went through 🙄

  • jamesyred jamesyred (@jamesyred) reported from Redhill, England

    @btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

  • jonellacottCPFC Jon Ellacott (@jonellacottCPFC) reported from Croydon, England

    @btsport @WWEUK Awful decision!!!

  • c2chiropractic c2chiropractic (@c2chiropractic) reported from Merton, England

    @bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

  • AAronJoey Aaron (@AAronJoey) reported from Camden Town, England

    @Tnooooo @FUEricSparrow @GordonW25 @btsport @Tyson_Fury Never angry just don't tolerate little keyboard warriors

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

  • RobLondon R Barker (@RobLondon) reported from Wandsworth, England

    Hey @bt_uk when are you going to get the country-wide broadband problem sorted. Your phone line provides zero info.

  • krissbaird Kriss Baird (@krissbaird) reported from Islington, England

    @btbusinesscare Appreciate that Alan, but I fear BT have done all they can. All I’ve been given is a sorry, and we can give you a 4g hub for the time being. Which is useless if the building doesn’t have good 3G/4g coverage. I’m floored that BT cannot service customers

  • katynaomi56 Katy Johnston (@katynaomi56) reported from Wandsworth, England

    @bt_uk wow BT so I am a loyal customer of 8 years, pay a ridiculous amount a month and now you want me to pay £4 more a month for BT sport! So much for loyalty!

  • maxsammarco Max Sammarco (@maxsammarco) reported from Lambeth, England

    @btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

  • physiorichmond Michelle Cuthbert (@physiorichmond) reported from Richmond, England

    @bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

  • _Oak01 Oak 🌳 (@_Oak01) reported from Paddington, England

    @bt_uk The internet is down, not the whole internet mind you, just my connection to it. I suspect the SKYFIRE to be involved.

  • hairy_chef pmolloy (@hairy_chef) reported from Bromley, England

    @bt_uk hi. My broadband is very very slow and hs been for a couple of days. Contacted customer services yesterday and they told me it was fixed. It isn’t. Last week I was getting speeds of 27mbps today it is 6.6mbps.

  • emmasleon Emma Leon (@emmasleon) reported from Lambeth, England

    @bt_uk never have I been treated so badly by a company, especially after you've compromised my security! I don't need abusive phone calls on top of the worst customer service full of contradictory information each time and at least a 40 minute wait each time I call you. Rude

  • theremaybebugs Annie Jenkins (@theremaybebugs) reported from Richmond, England

    @bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

  • sjr66qpr Robbo (@sjr66qpr) reported from Richmond, England

    @SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

  • RobLondon R Barker (@RobLondon) reported from Wandsworth, England

    @bt_uk Thx but still no real info. All day now and no indication of when the ‘issue’ will be sorted.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SmiffyJason jason smith (@SmiffyJason) reported

    @btsport can't believe how unhelpful you've been, say I owe money im happy to pay but always issues with BT thankyou sky for all the outstanding work trying to resolve this, avoid BT to much drama.

  • Tammyizzard Tammy izzard (@Tammyizzard) reported

    @bt_uk @baddy32 We are having the exact same problem. Won't let us record the event because we orderd it on the BT sport website as we couldn't order it through the remote 😔 How did you manage to get it sorted?

  • Yummomummo_ Yummomummo (@Yummomummo_) reported

    @CloudsAndShit @bt_uk If labour goes out before the tories, then we have a one party state of rich elitists who have never even met a homeless person. Both are corrupt, both are out of touch with the public but we can't get rid of either. The joys of being British lol.

  • Yummomummo_ Yummomummo (@Yummomummo_) reported

    @CloudsAndShit @bt_uk Ill admit I've never really.looked into bezos so I don't know how he got his start. Inheritance and investment are legitimate form of wealth. Same with loans as long as you can pay them back. If someone puts that towards building a business they deserve the money they get from it

  • Rea_ctor Peter (@Rea_ctor) reported

    @btsport @DustinPoirier @TheNotoriousMMA Can you tell me please, if I bought this event to stream on the PC app, am I able to rewatch this tomorrow or is this feature only for live support?

  • Yummomummo_ Yummomummo (@Yummomummo_) reported

    @CloudsAndShit @bt_uk The staff deserve more in the sense that the conditions are terrible. I'm sure you've heard as it basically never leaves the news. Bezos is a greedy man who doesn't make the best of his money I'll never deny that. At the end of the day though, it is his money and he has earned it

  • iamL4NCE Lance 🇬🇧 (@iamL4NCE) reported

    Watching live boxing on #BTSport However,It’s Just Brain Damage Waiting To Happen

  • RossyWB90 Ross Lambert (@RossyWB90) reported

    @bt_uk @dodds1_andrew Got to say your service is absolutely shocking, I usually order through sky box no problems and record for the morning. Couldn’t order through sky box tonight as it was directing me to the website. I order through your website and go to record the event and it won’t let me.

  • Saint_Jools Julia Wallace (@Saint_Jools) reported

    @PJF_NN1 @C4Sport It was so bad last week we've watched this week with the mute button pressed. Makes you appreciate BTSport, with maybe just the odd exception

  • OldNewton10 Robert (@OldNewton10) reported

    @btsport Poor standard of boxing for the opening bouts on the televised Saturday night card.