BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Camden Town, City of London, Croydon, Southwark, Brentford, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, and Dorking.

City	Problem Type	Report Time
London	Wi-fi	4 hours ago
London	Internet	5 hours ago
Hammersmith	Wi-fi	8 hours ago
Camden Town	E-mail	11 hours ago
City of London	Phone	13 hours ago
Hammersmith	Internet	13 hours ago

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 3 minutes ago from Lambeth, England

  @bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.

• 
  Lonely-planet-girl (@excellenceinLDN) reported 5 minutes ago from Lambeth, England

  @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

• 
  Vix (@VixThatRuns) reported 7 minutes ago from Redhill, England

  @BrydonN2 @bt_uk Wow thats poor

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 12 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  Allen_lovemymind (@EpsomMental) reported 15 minutes ago from Epsom and Ewell District, England

  @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

• 
  jrachw (@am_on_the_fence) reported 16 minutes ago from Richmond, England

  @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

• 
  Daniel Shade (@shade306) reported 19 minutes ago from Bromley, England

  Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 22 minutes ago from Lambeth, England

  @bt_uk any news on when the Brixton BT outage is going to be dealt with?

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 33 minutes ago from Lambeth, England

  @bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..

• 
  Mutsa Magadah 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇿🇼🇧🇷 (@Mutsa8) reported 33 minutes ago from Camden Town, England

  @StoolFootball @btsport @btsportfootball thinking anybody gives a flying **** what Peter Walton thinks

• 
  Allen_lovemymind (@EpsomMental) reported 34 minutes ago from Croydon, England

  I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

• 
  Ingrid Marsh (@IngridMarsh_) reported 36 minutes ago from Lambeth, England

  @bt_uk I've been on the phone with your consultant for nearly an hour trying to submit a complaint. I've stressed on no less than ten occasions that I wish to do so. He has tried to sell me other packages and have put me on hold FOUR times. Still no luck! Please urgently advise.

• 
  KP 🇺🇸 (@kylepont) reported 36 minutes ago from Ilford, England

  Hi @BT_uk I’d just like you to know your customer care staff are as useful as a chocolate teapot. Set up broadband over the phone, gave direct debit setup information, they didn’t set up the direct debit and I got cut off a month later. Called you, fixed it, got told direct debit

• 
  Alan R Adair (@RadarRadar) reported 43 minutes ago from Hounslow, England

  @btsport I am tired of signing in every time I switch on my TV. Every time. Just once I’d like to sit down, point my remote and watch the sport instead of QR codes, passwords, IDs and six digit numbers in associated devices.

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 44 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Susan Pym (@susan_pym) reported 52 minutes ago from Brentford, England

  To @bt_uk - I received a ‘Final Warning’ today. How many times do you need to be told that YOU haven’t sent the bag? “Hello, BT here. A final reminder to return your kit to avoid a charge. It's owned by BT and was loaned as part of your service to us.” @BTCare

• 
  Richard Foster (@richardfoster1) reported 55 minutes ago from London, England

  @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

• 
  TQ (@Trizz_7) reported 58 minutes ago from Hackney, England

  @btsport fix your ******* app, always telling me I’m not in the UK when I clearly am

• 
  Allen_lovemymind (@EpsomMental) reported 59 minutes ago from Epsom and Ewell District, England

  @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

• 
  Dan White (@whitedan2001) reported 60 minutes ago from London, England

  Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elly Cornforth (@EllyCornforthx) reported 6 minutes ago

  @bt_uk Hi - this fault was fixed for approx 4 hours and now the hub is flashing purple again so I assume the fix didn't take. Please can you provide an update?

• 
  Phoenix (@Phoenixfrr) reported 7 minutes ago

  @btsport BTSport 3 not working on website....

• 
  Russell (@RussellR13) reported 9 minutes ago

  Might be nice if @bt_uk would do something about fixing my dead line and poor connection. Apparently they are 'Working on fixing the problem' but I've seen and heard no evidence of that and had no updates for two days.

• 
  DJ Billy Morris (@billypleased) reported 13 minutes ago from Dundee, Scotland

  @bt_uk My BT connection is pretty poor, but whenever I call to complain all I get is "if we come up and don't find a fault on our side we will have to charge you." Nice.

• 
  Deano (@deanobowers81) reported 15 minutes ago

  @bt_uk Yes I have but it has and is always only BT that has the problem. There’s zero issue from Prime, Netflix or anything else that’s ever cast to the Tv!

• 
  Spring Beauty Room (@Springbeautyr) reported 19 minutes ago

  @btbusinesscare Except customer care can’t help - I have attempted this route twice and raised a compliant to have it closed with no resolution.

• 
  Sense and Serenity (@SenseSerenity) reported 21 minutes ago

  @bt_uk Are you kidding? My wifi speed is so slow I want to cry 😭

• 
  Famousfor15mins🏆 (@Famousfor15mins) reported 28 minutes ago

  @UKLOVESNKOTB @bt_uk Yes, answer 100% then transfer you to the ‘correct department’ and then cut off the call deliberately. So unprofessional also someone I spoke to made out they couldn’t help because I was not their customer 😡

• 
  Dave Church (@CaveDhurch) reported 28 minutes ago

  @bt_uk my internet is cutting out constantly and has been for the last few days. How do I fix this as its very frustrating!!!

• 
  Alex Brummer (@albrummer) reported 30 minutes ago

  @bt_uk Don't customer care appalling!