BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Morden, Purley, Southwark, Wandsworth, Beckenham, Carshalton, and Coulsdon.

City	Problem Type	Report Time
Wandsworth	Internet	59 seconds ago
Croydon	Internet	13 hours ago
Croydon	E-mail	1 day ago
Croydon	Internet	2 days ago
City of Westminster	Internet	2 days ago
Morden	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Shoulder Doctor (@ShoulderDocUK) reported 7 minutes ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  Craig McRae (@craig_mcrae) reported 7 minutes ago from Lambeth, England

  @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

• 
  Agustin Pesciallo (@agustin) reported 7 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Andy Gaffey (@andy_gaffey) reported 13 minutes ago from Lambeth, England

  @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

• 
  Rahel Bailie (@rahelab) reported 27 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  John Mitchell (@prof_j_mitchell) reported 27 minutes ago from Bromley, England

  day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

• 
  Mark O'Callaghan (@EventOCallaghan) reported 27 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Jane Tippett (@Janietip) reported 29 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  Steve (@stevetom110) reported 29 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  Ollie Geale (@OllieGeale) reported 29 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Will Ashley (@willjashley) reported 33 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  Jon Edwards (@Jon_Edwards_) reported 35 minutes ago from Bromley, England

  Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

• 
  Daniel Shade (@shade306) reported 38 minutes ago from Bromley, England

  Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

• 
  JorG (@spanishgeo) reported 39 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Elliott Rawstron (@Elliottrawstron) reported 40 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  steffan Dutch (@SteffanDutch) reported 44 minutes ago from Bromley, England

  @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

• 
  Elliott Rawstron (@Elliottrawstron) reported 53 minutes ago from Wandsworth, England

  @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

• 
  Joe Tyrrell (@JTyrrell_) reported 55 minutes ago from Lambeth, England

  @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

• 
  Kurtis Simon (@kurtistime1985) reported 57 minutes ago from Camberwell, England

  @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 60 minutes ago from Lambeth, England

  @bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Richards (@Johnty14) reported 7 minutes ago

  so @bt_uk after no real support over your dm’s as we were going around in circles, with you still not quite understanding that when someone that has an account with you dies, their contract ends. It’s not transferred to their next of kin. We gave notice with the bereavement team

• 
  Jon Chadwick (@JonD_Chadwick) reported 9 minutes ago

  @bt_uk Still nothing. Asked for a manager to call back to see if they could help Still waiting

• 
  Devraj Ray (@devraaaaaj) reported 17 minutes ago

  @bt_uk Just spoken to your team, who've said I won't be connected for another 8 days. Signing up to BT Full Fibre has been a genuinely awful experience from start to...well, who knows what to. This is unending.

• 
  Sian (@SianElin_PT73) reported 18 minutes ago

  @bt_uk Not able to do this as I have no phone signal-hence need internet.

• 
  john conner (@johnconner05) reported 20 minutes ago

  @bt_uk I do call - every Monday, get told order failed they will re-issue told to wait 3-5 days . I then call on the Monday saying it didn't happen to be told the order failed . Etc etc . It's now June . Someone in Tech even suggested cancel account then re open after a week LOL

• 
  EdEFC74 (@EdEFC74) reported 20 minutes ago

  @bt_uk The app no longer works but you still link to it on the 'My BT' account pages, which have just been updated. This is a known issue with the 'BT WIFI' app which I have discussed 3 times in the last year with your advisors. They do not know why it doesn't work just that it doesn't.

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 24 minutes ago

  @bt_uk I’ve spoken to your ‘technical team’ on three occasions today, each time ‘our systems are down’ they are meant to be calling me back tomorrow! Still no closer to fixing his phone though

• 
  KG40 (@KG40332532) reported 25 minutes ago

  @bt_uk I already tried that. It continues to say that fault is on BT's side. Please fix this.

• 
  Emma (@88ejackson88) reported 25 minutes ago

  @bt_uk Internet cut out last night. Router is blue but says no Internet connection, struggling to even use phones on 4 and 5g and all other devices and gaming consoles not connecting. Its been rebooted and factory reset, help please?

• 
  gary tordoff (@chinleyman) reported 29 minutes ago

  @bt_uk over 24hrs since your bot asked me to text ASSIST to get more help. Absolutely nothing from you.