BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 03/20/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hounslow, Hammersmith, London, Wandsworth, Southwark, Hackney, Greater London, City of Westminster, Camden Town, City of London, Sutton, Croydon, Redhill, Preston and Tower Hamlets.

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City Problem Type Report Time
United KingdomHounslow Wi-fi
United KingdomHammersmith Total Blackout
United KingdomLondon Phone
United KingdomWandsworth Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • realJoeBoyd Joe Boyd (@realJoeBoyd) reported from Islington, England

    @btsport I wonder what the fix is?

  • 1DJHatch Danny James (@1DJHatch) reported from Stratford, England

    @England @bt_uk @_DeclanRice Y ain't it motm an wtf is that in his hands

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

  • BrixtonBobbyBob Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • kaejlaab The General (@kaejlaab) reported from Islington, England

    @BlackScarfMarc No issues with the fans or players celebrating if I’m honest but the @btsport people is a joke.

  • Janietip Jane Tippett (@Janietip) reported from Camberwell, England

    @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @howiejk @bt_uk Most still blame COVID, which I think after two years is a poor excuse.

  • plattste steve platt (@plattste) reported from Ilford, England

    @BTCare If anyone is thinking of going to BT don’t.They forced my mum onto digital and no end of issues since,she is a 78 old vulnerable lady and has not had a phone working since sat night numerous calls to BT & just had a txt saying taking longer than expected.

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • Rpriv77 CpfcRyan (@Rpriv77) reported from Hackney, England

    @OleleSalvador @btsport @CBSSports Down bad

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • AdamCpfc180 AdamCpfc180🎯🦅 (@AdamCpfc180) reported from Whyteleafe, England

    @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

  • MarinerIndy James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • heatherdesign Heather Jenkinson (@heatherdesign) reported from Islington, England

    @bt_uk hello—is BT Wifi down in the EC1 area?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Not even a full @bt_uk user yet but already the customer service and the installation part of this company is such a disaster and a missed opportunity to help out this disgruntled person!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Gilly1002 Gilly1002 (@Gilly1002) reported

    @bt_uk we are experiencing problems with our internet, we have been all day. Re booted many times. Our postcode is BB4 9LU.....any reported problems in the area?

  • cturner23a Mrs Martin (@cturner23a) reported

    @bt_uk I have just called your support number to get an engineer to visit. However, I know the problem is the external cable has been cut (as I did this when gardening). Is your engineer going to be able to fix it? It is for my neighbour who is blind & disabled.

  • Winslade1 Joe winslade (@Winslade1) reported

    @bt_uk Still having issues and don't think it's right to text you and be charged by my mobile provider can someone call me

  • erizachu Eliza (@erizachu) reported

    please @bt_uk What is going on with your services at the moment? people around me going weeks without internet and phone service and now I’m being affected. People rely on your services for work, health, etc. It seems like no one is bothering to fix the problem right now.

  • chris2204721 Chris Clark (@chris2204721) reported

    @bt_uk And since she sent the email I have received an email saying the complaint is closed

  • t166er Ted Wicks (@t166er) reported

    @drsje3 @bt_uk Consider yourself lucky, I've had 6 engineers, 3 from openreach, 3 from a firm called qube contractors from BT, 1x fibre optic modem, 3 smart hubs, 2 X hybrid connects & a total of 5 WiFi discs. Still the problem persists...🙄🙄🙄

  • BigLouComedy 😁 BIG LOU 😁 (@BigLouComedy) reported

    Massive thanks to @bt_uk #CustomerService who stood up to the plate when @Plusnet shafted me! Thanks to BT Dundee Service Desk, I won’t be without Internet for four weeks! #Plusnet Sales Team we’re disgusting and extremely rude #NeverAgain

  • big_t20044 Anthony Sherburn (@big_t20044) reported

    @bt_uk Hi could you help? My network coverage has been rubbish for a couple of weeks.

  • jolocking ChoirMD (@jolocking) reported

    @bt_uk An outage isn’t showing on your online checker but in Barrowby NG32 we’ve been without internet/WiFi for the most part of the day and all night. Please can you confirm status. Thank you

  • 1neilc1 Neil (@1neilc1) reported

    @mrjakehumphrey Even when your parents tell you what really happened you still don’t offer an apology for spouting the UEFA narrative; I understand it was the only info you had at the time but now you know better you should be on BTSport with a public apology, or you are as bad as the scum paper