BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 09: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Paddington, Greater London, City of London, Brentford, Southwark, Hammersmith, Croydon, Hounslow, Fulham, Sutton, Camden Town, Ilford and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Southwark |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@btbusinesscare hey guys. I need some help
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Rotarian Zena
(@RotarianZena) reported
from
Halstead, England
Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out
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Jules Ugo
(@jugolotus) reported
from
Camberwell, England
Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.
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Andrew Erskine
(@erskineandrew) reported
from
Sevenoaks, England
For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.
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Matthew Crockett
(@machacro) reported
from
Whyteleafe, England
@bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel
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Luce
(@L_Alborough_) reported
from
Lambeth, England
@bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.
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Barry c
(@Djbarryc) reported
from
Bromley, England
@BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport
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Johan Larsson
(@jlarsson89) reported
from
Eltham, England
@bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.
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Johan Larsson
(@jlarsson89) reported
from
Eltham, England
@bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.
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Matthew Crockett
(@machacro) reported
from
Whyteleafe, England
******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@bt_uk hey, I need help please
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EJ Ward
(@EJWardNews) reported
from
Lambeth, England
@streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.
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Neil Franks
(@NeilFranks7) reported
from
Hounslow, England
@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
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Johan Larsson
(@jlarsson89) reported
from
Eltham, England
@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.
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Jo Clennell
(@Geords) reported
from
Merton, England
Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice
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Richard Easton
(@dickster0103) reported
from
Camberwell, England
@bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.
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Joshua Milton
(@miltipello) reported
from
Camden Town, England
Very slow on the uptake, or @btsport have failed miserably on publicising it, but the fact they've attained some @NHL live game rights is potentially huge. They've done a great job with MotoGP and increasing baseball coverage, so hopefully they step it up with hockey too.
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Jason Azz @robandjas
(@NEMUSA1) reported
from
Camberwell, England
@bt_uk the connection is so poor is driving me mental
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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Glebe Football Club
(@glebefootball) reported
from
Bromley, England
I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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KLH R3
(@KLHR3) reported
@bt_uk I dont need MORE Tests; I've had 4Engineer visits since September; each time resolved for a few days before it goes again. Last visit the engineer said the Fibre Ports in the Cab are probably at fault but would only be able to move forward if issues kept on (suprise they have)
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Spoonz
(@Spoonz_) reported
@bt_uk well you promised me an upgrade and sent me the paperwork and I paid for it after requesting a slot in the cabinet and then you didn't upgrade me on the day you said you would and gave the slot to someone else so unless you can fix that
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Ady E
(@adyady14) reported
Next season TV slots: Sat 5:30pm Sun 2pm Sat 4pm Then one of FNF or MNF. If needs be show one of the six 3pm’s on a Saturday. This 10 slots is awful. @premierleague @SkySports @btsport
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Guru
(@vgmy_) reported
@btsport your cricket coverage sucks !!! Please learn from @SkyCricket what to show and when to show.
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KLH R3
(@KLHR3) reported
@bt_uk Your Service Status says no issues in my area; funny. My router has disconnected 4 times in the last 40 minutes and internet is up & down like a yo-yo; this is after 6 months of on-going issues with my (expensive & increasingly unreliable) broadband
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Ben Johnson
(@mcfcbj) reported
Hi @bt_uk. I’ve got your email saying you’re removing a load of channels from my package. How much is the price going to come down?
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Dom Goodsell
(@dominicgoodsell) reported
@bt_uk @OpenreachHelp Please can someone help our community in understanding why when over 25% of residents have 900mb full fibre as paid for by #morrishomes but the rest of us are told it doesnt exist on site! Openreach laid the fibre EVERYWHERE last Feb! OX16 9**
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Brian Conway
(@conwaybg) reported
@bt_uk Once again existing customers are being treated badly. If I were a new customer I could choose 100, 300 or 900 Gb fftp packages. As an existing customer I can only choose 900Gb #unfair
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Frank Duffy
(@frankiebhoy58) reported
@bt_uk I would love to but you won't upgrade in my area. And why are you, BT, promoting something that's nothing to do with. Anytime I've had a problem with what broadband I have, I'm told its an Openreach matter, not yours. And why doesn't Openreach have a phone number people can call?
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Greg
(@GregHH1984) reported
@bt_uk I haven’t, because I really can’t see how that is relevant to the issue of the BT app telling me content is only available in the UK. I have the Sky Go app, which works fine. Please can you tell me what error VP216 means? Thx