BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, City of Westminster, Croydon, Wandsworth, Purley, Beckenham, and Mitcham.

City	Problem Type	Report Time
Southwark	Internet	2 days ago
Southwark	Internet	3 days ago
Southwark	Internet	3 days ago
City of Westminster	Total Blackout	4 days ago
Croydon	Wi-fi	5 days ago
Southwark	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Anouska Leon (@AnouskaLeon) reported 7 seconds ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  Milly Kenny-Ryder (@millykr) reported 5 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  David Venters (@VentersGaming) reported 9 minutes ago from Croydon, England

  @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

• 
  Kara Godfrey (@KaraWillow) reported 11 minutes ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

• 
  Joe Tyrrell (@JTyrrell_) reported 12 minutes ago from Lambeth, England

  @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

• 
  John Mitchell (@prof_j_mitchell) reported 19 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Al Sarpong (@albsar1970) reported 20 minutes ago from Lambeth, England

  The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS

• 
  barrie brown (@barriebrown1) reported 23 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  JorG (@spanishgeo) reported 29 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 31 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 33 minutes ago from Lambeth, England

  @bt_uk any news on when the Brixton BT outage is going to be dealt with?

• 
  Jane Lyons (@JaneBLyons) reported 33 minutes ago from Camberwell, England

  Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

• 
  Daniel Fellows (@danfellows) reported 39 minutes ago from Camberwell, England

  Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

• 
  Danielle Altink (@danialtink) reported 40 minutes ago from Camberwell, England

  @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

• 
  Jessica Andrews (@Jess_L_Andrews) reported 41 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  JorG (@spanishgeo) reported 42 minutes ago from Merton, England

  @SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

• 
  Shane Pender (@silverback1809) reported 52 minutes ago from Bromley, England

  @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

• 
  Elliott Rawstron (@Elliottrawstron) reported 55 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 55 minutes ago from Lambeth, England

  @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

• 
  Craig McRae (@craig_mcrae) reported 55 minutes ago from Lambeth, England

  @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Robson (@GFX2001) reported 4 minutes ago

  @bt_uk What is the point of having different methods to Contact BT if the ONLY method that can resolve a problem is a Telephone Number you must call!

• 
  SG (@ScouseSG) reported 4 minutes ago

  @Nunney2584 @bt_uk The absolute epitome of “that’s not my job and I can’t be arsed to actually help” response from BT there.

• 
  Mr Gray (@Monetization26) reported 6 minutes ago

  @robincornelius @bt_uk @ThreeUKSupport Hi Robin, is that affecting EE customers do you know as mines been down all morning and when ive phoned up they are saying there’s nothing wrong and I’m saying well there definitely is as nothing it work?.

• 
  Ed Thomson (@ThomsonEdwint) reported 7 minutes ago

  @JimSpenceDundee @WeAreOpenreach @bt_uk We are waiting for Open Reach contractors to repair road surfaces after installing 1 service to a neighbouring property 🙈

• 
  heebee (@KHC99d) reported 12 minutes ago

  @Nunney2584 @bt_uk Don’t expect BT to help

• 
  Akram🇵🇸 (@akrxm94) reported 13 minutes ago

  @bt_uk What’s the point if when I call and I’m on hold for more than 10 minutes, I get cut off? Why can’t there be a simple button to press to cancel subscriptions?

• 
  Mark (@Walesguy2) reported 13 minutes ago

  @RSh234 @bt_uk @bt_uk are shockingly bad.

• 
  andrealenehan (@tilly4071) reported 14 minutes ago

  @bt_uk wow BT - when are you going to learn that supporting loyal customers is just as important as getting new ones. 30 years with BT internet/broadband, paying bills every month means nothing except I have to pay £30 more than a new customer. Account now cancelled!

• 
  Si (@SimonHealey73) reported 15 minutes ago

  @bt_uk how do I make a complaint via phone or mobile app?

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 19 minutes ago

  @bt_uk She has tried that. She has been pulled from Pillar to post. It’s really not on the way she’s been dealt with and my heart goes out to her cause I’m at work and there’s nothing I can do except hear her sobbing down the phone.. getting her to ring the team directly is a waste