BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Purley, Wandsworth, Morden, Beckenham, Carshalton, and Coulsdon.

City	Problem Type	Report Time
Croydon	Internet	4 hours ago
Croydon	Internet	2 days ago
Southwark	Wi-fi	2 days ago
Croydon	Total Blackout	2 days ago
Croydon	Total Blackout	3 days ago
Southwark	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Ollie Geale (@OllieGeale) reported 3 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Paton (@MarkPaton84) reported 4 minutes ago from Lambeth, England

  For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

• 
  James (@jimflit) reported 4 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Rahel Bailie (@rahelab) reported 6 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  Scarebear (@Scare158Steve) reported 8 minutes ago from Wandsworth, England

  @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

• 
  Milly Kenny-Ryder (@millykr) reported 12 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 15 minutes ago from Croydon, England

  @bt_uk I’ve tweeted what I tweeted and will be moving on. Your service goes on and off all the time this time it’s completely out. I am talking about why my internet access is important at the moment. And you’re telling me about how engineers are working when it’s literally their job

• 
  Phelan Hill MBE (@PhelanHill) reported 16 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

• 
  Gavin McLelland (@gmac7000) reported 17 minutes ago from Merton, England

  @bt_uk - internet down in SM4. Any update on the problem?

• 
  Robert Montefusco (@bobmontefusco) reported 19 minutes ago from Bromley, England

  @btsport Tell Savage he looks like an idiot with that coat !

• 
  Foss (@fackjossey) reported 25 minutes ago from Lambeth, England

  Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

• 
  Rob Holley (@robholley) reported 26 minutes ago from Camberwell, England

  @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

• 
  David Venters (@VentersGaming) reported 31 minutes ago from Croydon, England

  @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 33 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Jane Tippett (@Janietip) reported 37 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 39 minutes ago from Croydon, England

  @bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area

• 
  Elliott Rawstron (@Elliottrawstron) reported 44 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  C.N. (@livefr33diehard) reported 47 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  JorG (@spanishgeo) reported 48 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  David Robson 🎧🎬🌈 (@DavidRobson84) reported 50 minutes ago from Lambeth, England

  @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alan Reeve (@AlanReeve2) reported 11 minutes ago

  @bt_uk I've tried calling and it doesn't connected and hangs up after a second. I am using a USA e SIM right now, could that be the price problem?

• 
  Lee Ralph (@LeeKRalph) reported 11 minutes ago

  @bt_uk @bt_uk it’s gone bad again. 11 mbps. I’m paying £52 a month for a service that isn’t holding up and it’s extremely distressing. I’ve reported the fault again but despite being told I was getting 20mbps+ after the first fault, this just isn’t the case. Please look into this.

• 
  Berni (@BikerBerni) reported 12 minutes ago

  @bt_uk I have spent days trying to get email to work, My BT is not working, now I am told they have major ongoing problems! What have they done to tell their customers what is happening, nothing, yet they can still text to say the bill has been raised

• 
  Andrhu (@ALivMusico) reported 13 minutes ago

  @bt_uk MyBT is a mess. I’m stuck in a loop. When I log in it says I have to update the username to an email address. When I do so it says it’s already in use (it’s the one I use to log in?) end up in a never ending loop. Can’t pay the bill. What’s going on?

• 
  💫Adam👀 (@The_Change_666) reported 15 minutes ago

  @bt_uk any issues in Swansea for broadband? My internet has gone down

• 
  Tom Chapman 🐀 (@TomChap) reported 17 minutes ago

  @bt_uk I recently left BT broadband in March. Is it ok for me to cancel the DirectDebit?

• 
  Janette King (@jannycat) reported 17 minutes ago

  @bt_uk Is there a widespread issue with BT email access today? Unable to login and I need to access my emails.

• 
  alunvaughan (@alunvaughan) reported 18 minutes ago

  @bt_uk What's happening with your site please? First webmail, now whole site down which is no good when other sites send 2FA emails you can't get to :/

• 
  EdEFC74 (@EdEFC74) reported 20 minutes ago

  @bt_uk The app no longer works but you still link to it on the 'My BT' account pages, which have just been updated. This is a known issue with the 'BT WIFI' app which I have discussed 3 times in the last year with your advisors. They do not know why it doesn't work just that it doesn't.

• 
  Click Clack (@kharikola1) reported 29 minutes ago

  @bt_uk the BT app is very slow loading pages!