BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Thornton Heath, England
The most recent BT (British Telecom) outage reports came from the following cities: City of London, London, Hammersmith, Southwark, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, Croydon, Dorking, Hounslow, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Total Blackout | 9 hours ago |
|
London
|
Internet | 13 hours ago |
|
City of London
|
Internet | 14 hours ago |
|
London
|
Phone | 14 hours ago |
|
Hammersmith
|
Wi-fi | 15 hours ago |
|
City of London
|
16 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Sam Luis Verissimo (@SamVerissimo) reported from Lambeth, England@bt_uk is there a outage in se5 internet and landline not working?
-
kanish official (@kanishofficial) reported from Camberwell, England@bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡
-
Sean Kerrigan (@seankerrigan) reported from Ilford, England@norfolkbirdtour @bt_uk Surely Labour is far more expensive than a bit of cable .... so put cheap crap in and when it fails come back and do it again .... senseless
-
Barry French (@Barry2103) reported from Richmond, EnglandThere is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...
-
Bill / 葛威 (@BillGlover) reported from Camden Town, England@bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?
-
Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England@bt_uk You are very condescending right now. My household can’t do our jobs because of your crap service. And it’s fibre optic broadband. Drs & supermarket staff are working through the pandemic too. We can’t today & tomorrow because of a full outage. Don’t be ignorant with your replies
-
jim lee (@jimbo888) reported from East Ham, England@bt_uk please can you do something about the sheer amount of spam callers we’re getting. 3-4 a day to my mother who has dementia. Already called 150 and they can’t/won’t help
-
George Mann (@sgfmann) reported from Ilford, England@bt_uk Because we were loyal customers for a decade and you responsed to that loyalty but ramping up our charges outrageously. Because of some difficult family times, we didn’t check as closely as we should but I will never give BT a penny more.
-
S.A (@ShadaBhaiShahed) reported from Stratford, England@bt_uk hi I really need help urgently, an open reach engineer came on Monday to install my complete Wi-fi package it was working fine. But My smart hub 2 has been flashing purple light since 7pm yesterday I have not internet and I’m working from home.
-
Rob Holley (@robholley) reported from Camberwell, England@ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)
-
Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England@BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures
-
☘Adrian 🇪🇺 Madden ☘ (@KushlasBySanaer) reported from Brentford, EnglandI've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.
-
George Mann (@sgfmann) reported from Ilford, England@bt_uk I was turned down when I wanted to negotiate, I was charged £85 for broadband and BT sport for three years. I was told “you agreed the price tough”. As I said due to family issues my eye wasn’t on the detail. Closed my BT account over a year ago, never will return.
-
Sam Ó hAtháirne (@OhAthairne) reported from Islington, EnglandListening to Glenn hoddle mispronounce names on @btsport is like scraping your finger nails down a blackboard. #cringe
-
Martin (@martin466004) reported from Bromley, England@DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition
-
Anne Ayres (@kingswoodranger) reported from Lower Kingswood, England@btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them
-
jim lee (@jimbo888) reported from East Ham, England@bt_uk I already block them but unfortunately they’re never ending. Surely these numbers can be traced and the relevant authorities can get them shut down as they’re trying to defraud people, Also they’re claiming to be the person’s internet service provider
-
Andy Gaffey (@andy_gaffey) reported from Lambeth, England@bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16
-
Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England@bt_uk I’ve tweeted what I tweeted and will be moving on. Your service goes on and off all the time this time it’s completely out. I am talking about why my internet access is important at the moment. And you’re telling me about how engineers are working when it’s literally their job
-
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Stock (@andystock22) reported@Evanz14 @btsport It is really annoying! However there is nothing BT Sport can do about it. Suggest you contact the English FA who are the ones who enforce the Saturday 3pm football blackout rule.
-
jly (@jly72) reported@bt_uk Don't really want speed addressed any more. She just wants out! Been lots of examples of poor customer service.
-
mish👩🏻🔬 (@mmmisjah) reported@bt_uk hi how do I talk to someone re wifi set up if there isn’t a landline connected to it? Having trouble setting up wifi but when phoning the available numbers it asks for a “BT number you’d like to talk about”
-
Paula Kind (@ladylovesbikes) reported@iansouthey @MotoGP @virginmedia I agree, I’ve got btsport via Virginmedia at home but just wanted something for on the road. Now I can have all of that being a virginmedia customer… just wish I hadn’t wasted money on MotoGP app 🙄
-
penis (@clyr0xD) reported@btsport fix your **** website you wankers the enhanced video button hasn't worked for about 4 months
-
Party politics isn't working for anyone, anywhere (@DontDenyThe) reported@bt_uk we're on the top home package and have been for years how do businesses cope with this problem - how much extra is a business package if it has some sort of guarantee there are many people working from home (not because they want to) experiencing this what do we do exactly ?
-
Lesley-Anne Dillon (@LesleyDill226) reportedWhen you receive an email from BT TV saying you’re losing some of your channels but you can pay more to keep them by taking a bigger pack you don’t need. Then another series record fails!! Epically poor. If I’m paying more @BTCare i will be paying it to sky
-
Stefano Robertino (@Tay2001) reportedWhat a pile of ****, don’t bother getting @btsport , I paid for it through EE and frankly i’ve spent more time trying to fix inane errors than actually watching what I paid for. #BTSport #BT #ee
-
Fibro brain-money is more important than life (@LouWhit15) reported@bt_uk Having issues in Shrewsbury connection keeps dropping out 3 days now modem restarted, can you help?
-
Mario (@Mazio1994) reported@bt_uk It’s working ok today. Not sure what happened but a lot of my friends who were also BT customers had issues. Any update as to what happened?