BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 03/12/2026 02:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, London, Croydon, Hackney, Hammersmith, Sevenoaks, Camden Town, Hounslow, Southall, Wandsworth, Brentford, Ilford, Paddington, Hampstead and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomCroydon Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • 1DJHatch Danny James (@1DJHatch) reported from Stratford, England

    @England @bt_uk @_DeclanRice Y ain't it motm an wtf is that in his hands

  • MarinerIndy James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Not even a full @bt_uk user yet but already the customer service and the installation part of this company is such a disaster and a missed opportunity to help out this disgruntled person!

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

  • heatherdesign Heather Jenkinson (@heatherdesign) reported from Islington, England

    @bt_uk hello—is BT Wifi down in the EC1 area?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @howiejk @bt_uk Most still blame COVID, which I think after two years is a poor excuse.

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • realJoeBoyd Joe Boyd (@realJoeBoyd) reported from Islington, England

    @btsport I wonder what the fix is?

  • Rpriv77 CpfcRyan (@Rpriv77) reported from Hackney, England

    @OleleSalvador @btsport @CBSSports Down bad

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • AdamCpfc180 AdamCpfc180🎯🦅 (@AdamCpfc180) reported from Whyteleafe, England

    @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

  • cat_la Cat Fitzmaurice (@cat_la) reported from Bromley, England

    @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

  • kaejlaab The General (@kaejlaab) reported from Islington, England

    @BlackScarfMarc No issues with the fans or players celebrating if I’m honest but the @btsport people is a joke.

  • BrixtonBobbyBob Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • downesjr67 Jim Downes (@downesjr67) reported

    @bt_uk how hard can it be to block premium rate calls on my 81 year old mums service who has dementia? She’s been scammed into spending £63 on prem rate calls last month and after 3 calls and over an hour to BT I’m still none the wiser

  • hamstermad16 Clare (@hamstermad16) reported

    @bt_uk no Internet since hal2 this afternoon, bt help just keep giving us excuses and not much help. Any ideas when we can expect to be online again? We are in BR5

  • BrymnerJames James Brymner (@BrymnerJames) reported

    @btbusinesscare for a company that claims to be the leading edge in technology , after 5 days our business still has no phone line , I hear you now are pulling the cloud platform as it’s causing so many problems , absolutely disgraceful

  • Irakli03267444 TheMafobo (@Irakli03267444) reported

    @MadridXtra @btsport Yeah and carlos instructions were whack. Madrid should never play that way away or home

  • BizGrowthScot Mohammed Asim (@BizGrowthScot) reported

    Just received a sales call. Nothing interesting so far. The salesperson had called previously when they worked for @bt_uk last yr about biz network services They've moved to another company & were calling to say if I still needed help Why was my data allowed to travel? #GDPR

  • mattdenchfield Matt Denchfield (@mattdenchfield) reported

    Right, 18 days of being lied to by @bt_uk & @BTCare is enough. Plenty of polite requests for a call back, which I was offered, have been ignored. With no technical resolution, official written complaint going in now to CEO Philip Jansen @MoneyTelegraph

  • Johnmfitzp John Fitzpatrick (@Johnmfitzp) reported

    @bt_uk @FoggBrain I have phoned them made a complaint and was told to call back in March. Then received an email to say my complaint had been closed!? No it hadn’t!! It really is a disgraceful & disgusting price increase. It only adds to inflation. It’s purely profiteering.

  • PIPActionA PIP Action Campaign (@PIPActionA) reported

    @bt_uk What is the service called and is it available on most phones? My mum just bought new phones. It’s really heartbreaking Elaine, it should be easier for the elderly. Does BT have elderly care support number pls?

  • WesleyGibson5 Wesley Gibson (@WesleyGibson5) reported

    @bt_uk hi is there an issue with broadband in NE5? We have no broadband

  • Jezza182 Jess🍕🎃 (@Jezza182) reported

    @bt_uk That doesn’t help at all… those steps don’t even mention your BT email app