BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Purley, Southwark, Croydon, City of Westminster, Morden, Wandsworth, Coulsdon, Westminster Abbey, Mitcham, Lambeth, and Lewisham.

City	Problem Type	Report Time
Purley	Internet	6 hours ago
Southwark	Internet	2 days ago
Croydon	Internet	2 days ago
City of Westminster	Wi-fi	3 days ago
Purley	E-mail	6 days ago
Southwark	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Aaron (@HouseArrestFM) reported 27 seconds ago from Camberwell, England

  @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

• 
  Kudret (@Kurdeck) reported 44 seconds ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  Robert Montefusco (@bobmontefusco) reported 6 minutes ago from Bromley, England

  @btsport Tell Savage he looks like an idiot with that coat !

• 
  Anouska Leon (@AnouskaLeon) reported 11 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 13 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  Ollie Geale (@OllieGeale) reported 15 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Shoulder Doctor (@ShoulderDocUK) reported 17 minutes ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 23 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Jane Tippett (@Janietip) reported 26 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  Joe Tyrrell (@JTyrrell_) reported 27 minutes ago from Lambeth, England

  @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

• 
  Anouska Leon (@AnouskaLeon) reported 33 minutes ago from Merton, England

  @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 36 minutes ago from Croydon, England

  @bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area

• 
  Elliott Rawstron (@Elliottrawstron) reported 39 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Gary White (@_gary_white_) reported 40 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  Lloyd Cook (@mrlloydcook) reported 41 minutes ago from Lambeth, England

  @bt_uk my internet has just gone down in SW4, my hub has the orange light

• 
  Shane Pender (@silverback1809) reported 42 minutes ago from Bromley, England

  @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 52 minutes ago from Bromley, England

  @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

• 
  Elliott Rawstron (@Elliottrawstron) reported 54 minutes ago from Wandsworth, England

  @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

• 
  barrie brown (@barriebrown1) reported 57 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  JPaulG 🐼 😷 (@JPaulG) reported 58 minutes ago from Wandsworth, England

  @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rocket (@UppaRocket) reported 9 minutes ago

  @bt_uk can't get into my account ever since you updated your system, so my bill is now overdue due to your issues

• 
  Stockport871 (@stockport871) reported 9 minutes ago

  @bt_uk Hello, yesterday I highlighted I needed some extra support and the reasons why are on my account. I had a message to direct message you and you’d get back to me but you haven’t, any chance of hearing anything back? I’m now 8 days over the promised call back from a serious issue.

• 
  Broden 🇬🇧♿✝️ (@Gavtaraysin) reported 10 minutes ago

  @bt_uk I can't get in my account because of your pass code system is sending out multiple pass codes which neither work, and now it says to wait or cancel. Cancelling does nothing to fix the problem. How long do I have to wait until the pass code system resets?

• 
  Jessica (@Jessica67669786) reported 10 minutes ago

  @ArmchairAdml @bt_uk this elderly gentleman has been a loyal customer for many years. He is now out of contract paying an extortionate price. Surely you can assist him in obtaining a reasonable priced package for his needs, and perhaps issue a refund for out of contract price hike?

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 11 minutes ago

  @bt_uk you then went onto confirm to refuse to cancel the Digital Voice appointment even though your records show the telecare equipment hasn’t been upgraded yet and that the notes say I’ll be in touch when it is. Rep went on to say we might be left without a line, like a threat

• 
  Brian McBride (@brian_mcbride1) reported 12 minutes ago

  @bt_uk Today I have with the help of Abdi in BT Stockport, finally resolved the issue. Took a little time but was aware of the known problem and should be recognised for her determination in getting sorted. Allison Kirby take note & dont hack loyal long standing customers off.

• 
  GM (@Giseldi1) reported 12 minutes ago

  @bt_uk how you guys accumulate the most retarded customer service agents in the world is genuinely impressive

• 
  Mark Haynes (@IQuitMuskspace) reported 13 minutes ago

  @bt_uk Why am I always chasing you lot up? Service is in the weeds. Pathetic.

• 
  keely (@keely490544) reported 14 minutes ago

  @bt_uk anyone got friends, family can;t use phone for calls this is BT complaint been submitted We will call you within the next few days on 01000****00 to discuss your complaint. If this is not your telephone number that your complaint relates to then please change it below

• 
  Sian (@SianElin_PT73) reported 15 minutes ago

  @bt_uk Not able to do this as I have no phone signal-hence need internet.