BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 03/21/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Poplar, City of London, City of Westminster, Paddington, Wembley, Greater London, Hackney, Hammersmith, Hounslow, Wandsworth, Southwark, Camden Town, Sutton and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomLondon Wi-fi
United KingdomCity of London Wi-fi
United KingdomLondon Internet
United KingdomCity of Westminster Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • Simon_Colvin simon colvin (@Simon_Colvin) reported from Islington, England

    @bt_uk Definately don’t agree. All businesses have had their challenges and have had to respond as they could. Customers have been understanding as should have been. I’ve been waiting five weeks for broadband and still not sorted. Worst customer service ever even after complaint logged.

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • lesleythom Lesley Thompson (@lesleythom) reported from Hackney, England

    @btsport has the worst commentators, uninformed drivel

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • caroleanne327 Carole-Anne 💙 (@caroleanne327) reported from Crayford, England

    Anyone else having problems with #google on #btinternet @bt_uk Search engine not working but bookmarked pages load fine

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MilkChocHobNob Neil (@MilkChocHobNob) reported

    @bt_uk Hi. My internet has been down since 15 Feb. BT Diagnostics bot text says incident in local area and will be fixed by 16 Feb 19:00 Still not fixed. Any ideas when…? Neil. Brighton.

  • davidasmiith David (@davidasmiith) reported

    @btsportfootball - Why and how is the quality so poor on @btsport 2HD? It looks awful. And why isn’t it in Ultimate? #BARMUN

  • LeeMarkDavies Lee Davies (with an e) (@LeeMarkDavies) reported

    @bt_uk No thanks. We’re done. You see, you needed to treat me as a customer when I first approached you for advice and then when I complained. Not after I put it on Twitter. That’s not how it works.

  • Bri_t11 Bri Thornton 🇬🇧 (@Bri_t11) reported

    Roll on October when I can cancel @bt_uk and @btsport what an absolute shower. Trying to watch anything on BT sport that's constantly pixilated. It's 2023 ffs

  • RobertPhilpot Robert Philpot (@RobertPhilpot) reported

    @BTCare I have service but am extremely unhappy with the way it was sold to me.

  • joshalangunn Josh Gunn (@joshalangunn) reported

    @btsportfootball @btsport Any chance of someone not as biased as @RobbieSavage8 for this game. soo bad haha

  • NPlutoh bailey (@NPlutoh) reported

    @btsport fix ur picture you bastards

  • RodBartram THFC-Leggendario (@RodBartram) reported

    Is @btsport HD really bad or is it just my to?

  • AndyThomson1988 Andrew Thomson (@AndyThomson1988) reported

    can @btsport get rid of robbie savage! he’s commentary is like his football. boring, slow and should have been picked in the first place

  • RazinaU_ Razina. (@RazinaU_) reported

    @JoeAinscough92 @skytv If you cancel the customer cancellation team tend to ring you a week or so later to give you a decent package. That’s what I always do (inc SkySports and BTSport etc).