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BT (British Telecom)

BT (British Telecom) outages and service status in Thornton Heath, England

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Full Outage Map
  • BT (British Telecom) generated 1 outage signal in the last 24 hours around Thornton Heath, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Jun 11, 9:09 AM GMT+1.
  • 56% Internet (56%)
  • 18% Wi-fi (18%)
  • 11% E-mail (11%)
  • 8% Total Blackout (8%)
  • 7% Phone (7%)

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Purley, Wandsworth, Morden, Beckenham, Carshalton, and Coulsdon.

CityProblem TypeReport Time
Croydon Internet 18 hours ago
Southwark Wi-fi 1 day ago
Croydon Total Blackout 1 day ago
Croydon Total Blackout 2 days ago
Southwark Internet 3 days ago
City of Westminster Internet 3 days ago

Nearby cities with recent reports

Croydon

7 recent signals

18 hours ago
City of Westminster

4 recent signals

3 days ago
Southwark

3 recent signals

1 day ago
Purley

2 recent signals

3 days ago
Wandsworth

2 recent signals

5 days ago

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • devanikindia
    devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • fackjossey
    Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • Jess_L_Andrews
    Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

  • JohnnyDowling10
    Johnny Dowling (@JohnnyDowling10) reported from Croydon, England

    It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

  • DrStevenChapman
    Steven Chapman (@DrStevenChapman) reported from Croydon, England

    Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

  • LPESSN
    LPESSN (@LPESSN) reported from Camberwell, England

    @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

  • Janietip
    Jane Tippett (@Janietip) reported from Camberwell, England

    @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

  • DiscoverWatamu
    DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

  • Kurdeck
    Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • DiscoverWatamu
    DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

  • OllieGeale
    Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • agustin
    Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • PhelanHill
    Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • chelseafran
    FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported from Croydon, England

    @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

  • DanfromtheSouth
    Danny Attle (@DanfromtheSouth) reported from Bromley, England

    @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

  • SherminAaliYoga
    Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • JaneBLyons
    Jane Lyons (@JaneBLyons) reported from Camberwell, England

    Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

  • HouseArrestFM
    Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

  • KaraWillow
    Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SianElin_PT73
    Sian (@SianElin_PT73) reported

    @bt_uk Did you read my message correctly? I do not have signal to call!

  • Sassytrip88
    TINA MOORE (@Sassytrip88) reported

    @bt_uk Yet still the internet is so slow and has been for weeks Ive done all the checks and found several people in my area experiencing the same problem. It's not good enough

  • GregRuthen
    Greg Ruthen (@GregRuthen) reported

    @bt_uk @KerZE87 No one is following up our complaints 2 put of 12 recorded. Something is seriously wrong when technical support is trying to sell to you smells of desperation.

  • The_Change_666
    💫Adam👀 (@The_Change_666) reported

    This fault was fixed by the next day but have had multiple outages since this. Currently there is another outage for me. @bt_uk

  • jakehumphrys
    Jake (@jakehumphrys) reported

    @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

  • IQuitMuskspace
    Mark Haynes (@IQuitMuskspace) reported

    @bt_uk I have now been branded as an abusive customer because I stayed my option the BT are idiots. I have abundant evidence to prove lies, incompetency and regulatory shortcomings. My service is still down and all you care about is hearing hurty words ... Try providing service!!!

  • messalinahooper
    grace hooper (@messalinahooper) reported

    @bt_uk 90 minute Watford support. You are outdoing yourself.

  • eastwap
    Amanda Eastwood (@eastwap) reported

    @bt_uk Please read complaints: C10001233999-1 and C10002182447. Aswell, the apparent complaints officer, had not investigated the complaint. Just wanted it closed. Then to top of off, when I ask to cancel the service - I get an email to say they are sorry for my loss! Nobody died !!!!

  • pencil316
    David Percival (@pencil316) reported

    Horrendous service from @bt_uk. Dealing with my Father in Laws account and getting threatening letters when we’d been reassured it was sorted. Disgusting. Stay well away.

  • 88ejackson88
    Emma (@88ejackson88) reported

    @bt_uk I cannot use the service checker, as I said I can barely get any 4 or 5g and am using what little I have to tweet. I have messaged the helpline but is this just going straight through to AI and how long until I get replies?