BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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The latest reports from users having issues in Thornton Heath come from postal codes CR7.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Southwark, Hammersmith, Croydon, City of Westminster, Paddington, Wandsworth, City of London, Brentford, Camden Town, Dagenham, Ilford, Waltham Forest and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| Hackney |
Phone | |
| Southwark |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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⚜GOONERLOVER69⚜
(@Goonerlover69) reported
from
Croydon, England
@bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??
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Edward Kellow
(@edwardkellow) reported
from
Paddington, England
@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?
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Jeremy Trevathan
(@JezzaTrev) reported
from
Hammersmith, England
Why is my broadband not working in West London @bt_uk?
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simon phipps
(@simonphipps) reported
from
Camden Town, England
Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare
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Cllr Anton Georgiou 🔶
(@anton_georgiou) reported
from
Brentford, England
My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Livvy
(@londonsnewbie) reported
from
Hounslow, England
@btbusinesscare been asked to dm you with my account number, regarding an issue- please help
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Kristina Wallen
(@KristinaWallen) reported
from
Richmond, England
@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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Sally-anne Cole
(@mrsscole) reported
from
Bexleyheath, England
@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?
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V8 Gooner
(@GoldenGoonerlg) reported
from
Ilford, England
@holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dave brown
(@DAVEBROWN221108) reported
@bt_uk Bt sport right now but also sky sports , Netflix, ps5 and it’s all down to the broadband , didn’t have this issue before we had no choice but to be bt customers in our new build
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Rebecca Burton
(@beccaburton8) reported
@bt_uk having real problems with our internet. Can someone please help!
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MANARED
(@_MANARED) reported
Never before have I started a contract with any company by being shamelessly lied to my face as I have with BT. For such a big company the type of attitude they have towards their customers is just inexcusable. I cannot trust a single word of what they say by now. @bt_uk
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Woodsie
(@WoodsMonk) reported
Never know why the commentators shut up for YNWA no one else gives a **** about it.. #LIVBUR #btsport
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stanwellfoodbank
(@stanwellfoodba1) reported
@btbusinesscare Thanks for responding however we called at 9 am was kept on phone nearly a hr being told multiple answers to being told services cut and emails sent to departments to get it restored … no response on when it be on or how we would be told your customers service is dire
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yuzu 4a
(@kayakazuma) reported
i dont know Why my mother has btsport now but her skygo login just got a whole lot more valuable
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Dave Boucher
(@tallwales) reported
Anybody else in Wrexham having issues with their @bt_uk connection? Been losing broadband since yesterday
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Pompey606
(@pompey606) reported
@btsport The "enhanced player" on the website has been broken for me for weeks, click it and nothing changes. tried Chrome and Edge. Thanks
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Cameron 🇮🇪 🇵🇱 🇬🇧
(@CamRunsWeirdly) reported
@RealLifeWookie @BTCare Hey bud, that whole "if theres no fault you'll be charged" is just a standard thing all isps say. I've had loads of engineers out, and never had a charge.
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Kodak🏆
(@brunopogbamatic) reported
@RobinRaving @btsport Help me with it too