BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Wandsworth, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, Fulham, Carshalton, and Purley.

City	Problem Type	Report Time
Croydon	Internet	1 hour ago
Southwark	Internet	5 hours ago
City of Westminster	Internet	9 hours ago
Croydon	Internet	14 hours ago
City of Westminster	Internet	18 hours ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 0 seconds ago from Lambeth, England

  @bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.

• 
  Matty (@Scott9M) reported 4 minutes ago from Wandsworth, England

  @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

• 
  Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported 6 minutes ago from Lambeth, England

  @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 7 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Gary White (@_gary_white_) reported 10 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  kanish official (@kanishofficial) reported 14 minutes ago from Camberwell, England

  @bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡

• 
  Elliott Rawstron (@Elliottrawstron) reported 23 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  Gavin McLelland (@gmac7000) reported 30 minutes ago from Merton, England

  @bt_uk - internet down in SM4. Any update on the problem?

• 
  Danielle Altink (@danialtink) reported 39 minutes ago from Camberwell, England

  @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

• 
  Oliver Boito (@ollieboito) reported 41 minutes ago from Whyteleafe, England

  @bt_uk Still having issues unfortunately

• 
  Nat 💕 (@Silcox777) reported 41 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  David Venters (@VentersGaming) reported 42 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  DiscoverWatamu (@DiscoverWatamu) reported 42 minutes ago from Wandsworth, England

  @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

• 
  Kudret (@Kurdeck) reported 43 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  J (@CFCJae_) reported 44 minutes ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Kara Godfrey (@KaraWillow) reported 44 minutes ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

• 
  Anouska Leon (@AnouskaLeon) reported 48 minutes ago from Merton, England

  @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

• 
  Joe Tyrrell (@JTyrrell_) reported 50 minutes ago from Lambeth, England

  @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

• 
  Ollie Geale (@OllieGeale) reported 52 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Jane Tippett (@Janietip) reported 56 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sebastian Colt (@Red_Rescue) reported 2 minutes ago

  @bt_uk Speaking to support on the phone anecdotally this seems to be a significant problem. I think the scale of it can be tracked by how many calls last less that a few seconds (due to dead air) or how many pin numbers are requested but not used. (as they are not supplied in time)

• 
  Caz Morgan (@CazMorgan5) reported 4 minutes ago

  @bt_uk What a joke of a reply. As I said, my boss was on the phone to you for hours on end; 4.5hours being passed from pillar to post and you want him to do that again? Why does the customer have to do all the chasing for your mistake?

• 
  Mark P Tickner (@mptickner) reported 10 minutes ago

  @TalkTalk It's @BTCare #Openreach that's the issue. All my neighbours went down and I'm the only TT customer, but everyone's providers are over Openreach. They simply don't give a ****.

• 
  Dr Craig Johnston (@DrCEJohnston) reported 12 minutes ago

  @bt_uk just moved in to a property which you assured us had broadband - it doesn't. An engineer can't come out until the 7th. So, a week with no Internet or TV. Complaint incoming

• 
  Duncan Anderson 🍃🔋⚡️🤖 (@duncsand) reported 14 minutes ago

  I called @bt_uk to cancel a service we're not using. The "guide" put me on hold for ages, then the line went dead, followed by an automated SMS asking what I thought of the service. Not very good is the answer!

• 
  natasha (@Miss_Tasha_26) reported 16 minutes ago

  @bt_uk I need help and you are telling me to use my app which the issue I’m having as the login isn’t working. I do not have time to call so unless I get help on here I will be cancelling my direct debit with you

• 
  susie dolphin (@Sudo_1962) reported 22 minutes ago

  After almost a month since our broadband went down and still no sign of a repair. Continually fobbed off by @WeAreOpenreach and @btbusinesscare

• 
  Jane Johnson 💙 OurNHS ❤️🇦🇪🍉 (@bassetnormand) reported 23 minutes ago

  @melindiscott @clarescastle @btbusinesscare Agree, maximum profit seems to have overwhelmed customer care

• 
  Dwain Driver (@TrainDriver1982) reported 23 minutes ago

  @bt_uk Can’t believe this. Obvious misdiagnosed as both neighbours and ours routers going down. Now I’ve had an email to say my router is being delivered…. to next door.

• 
  CARL ROBINSON (@CARLOSUK01) reported 25 minutes ago

  @btbusinesscare please cancel my order as you seem incapable of delivering a service and can’t even manage to transfer me to a supervisor to escalate my complaint when you change my installation yet again - that’s almost 4 weeks waiting now 🙁