BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 02/22/2026 20:05

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Hackney, Hounslow, Croydon, Southwark, Tower Hamlets, Islington, City of Westminster, Dagenham, City of London, Ealing, Newham, Wandsworth and Coulsdon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomHammersmith Internet
United KingdomHackney Internet
United KingdomHammersmith Internet
United KingdomHackney Internet
United KingdomHounslow Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!

  • AdamCpfc180 AdamCpfc180🎯🦅 (@AdamCpfc180) reported from Whyteleafe, England

    @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

  • 1DJHatch Danny James (@1DJHatch) reported from Stratford, England

    @England @bt_uk @_DeclanRice Y ain't it motm an wtf is that in his hands

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • BrixtonBobbyBob Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • plattste steve platt (@plattste) reported from Ilford, England

    @BTCare If anyone is thinking of going to BT don’t.They forced my mum onto digital and no end of issues since,she is a 78 old vulnerable lady and has not had a phone working since sat night numerous calls to BT & just had a txt saying taking longer than expected.

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • MarinerIndy James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • heatherdesign Heather Jenkinson (@heatherdesign) reported from Islington, England

    @bt_uk hello—is BT Wifi down in the EC1 area?

  • realJoeBoyd Joe Boyd (@realJoeBoyd) reported from Islington, England

    @btsport I wonder what the fix is?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Not even a full @bt_uk user yet but already the customer service and the installation part of this company is such a disaster and a missed opportunity to help out this disgruntled person!

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • SimonMonger Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @howiejk @bt_uk Most still blame COVID, which I think after two years is a poor excuse.

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • Rpriv77 CpfcRyan (@Rpriv77) reported from Hackney, England

    @OleleSalvador @btsport @CBSSports Down bad

  • Janietip Jane Tippett (@Janietip) reported from Camberwell, England

    @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

  • kaejlaab The General (@kaejlaab) reported from Islington, England

    @BlackScarfMarc No issues with the fans or players celebrating if I’m honest but the @btsport people is a joke.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisbumble Chris Rose (@chrisbumble) reported

    @bt_uk Showed a problen recently fixed. Had to switch off and on again to get a signal and got a ton of messages.Thanks for the link

  • stvnormansays Steve Norman (@stvnormansays) reported

    @bt_uk Is this the same mobile network your Mini Hub uses that we’ve had to suffer for the last week? Barely a signal and all queue up to use it because if can only handle one thing at a time? Oh well, 15 minutes until it’s finally fixed. Just like last week. Just like yesterday…

  • RobertPetrovai Robert Petrovai (@RobertPetrovai) reported

    @btsport what's going on with the online stream? Can you guys fix the refresh rate? At the moment seems to be 20 frames a year ...

  • tedteddybears11 tedteddybears1984 (@tedteddybears11) reported

    @Zain01787431 @btsport The media and governments are in collusion with the social media companies. I’d most of the so called ‘hate’ are sock accounts. To justify their means. Coming Draconian laws! The creeping step of a dictatorship! You’re just to stupid to even notice it.

  • paul_c55 Paul Carney (@paul_c55) reported

    Incredibly bad referreing. #btsport

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported

    @btbusinesscare Still no sign of your engineer who I was assured would be with me by 3:30pm today. Atrocious service. I've spent hours chasing you - I get a different person each time & have to repeat everything each time as there's little/no internal communication. #BT @bt_uk

  • AJPOnline Andy Phelps-Pubs Open Fully Soon 🥃🍷🍸🍺🍾🥳 (@AJPOnline) reported

    2 weeks on the trot I try and watch the Football on @btsport and the site is down, You guys should not be given the football if you can not handle it.

  • BarnesJoshThe Joshua (@BarnesJoshThe) reported

    Trying to set up a @btsport account on your phone isn’t even worth the hassle. Would rather never watch a game on the service then try again 🤕

  • IMonkeyDesign Innovation Monkey (@IMonkeyDesign) reported

    @andreasmav1 @bt_uk @OpenreachHelp That's crap mate. I'd be truly pissed off. Well, at least the revenue will flow. You re-order a connection from BT. They book it with Openreach who then recharge BT for the pleasure. Guessing too that he cut it so ALL the cables will need replacing. Nice🤑££££ #gangster #telco

  • GlennSaway Glenn’sAway (@GlennSaway) reported

    @bt_uk how can I resolve this problem? Hanging on phone for 35 mins, order placed in Feb for broadband, still not installed , you disconnected me from my previous provider 3 weeks ago? You don't message, you don't email, you don't call, you don't keep promises?