BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Southwark, Wandsworth, Catford, Purley, Thornton Heath, West Wickham, Morden, Beckenham, and Carshalton.

City	Problem Type	Report Time
Croydon	Internet	2 days ago
Croydon	Internet	4 days ago
Croydon	Internet	5 days ago
City of Westminster	Internet	6 days ago
Southwark	Wi-fi	6 days ago
City of Westminster	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 2 seconds ago from Merton, England

  @bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…

• 
  David Venters (@VentersGaming) reported 5 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  Foss (@fackjossey) reported 7 minutes ago from Lambeth, England

  Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

• 
  Elliott Rawstron (@Elliottrawstron) reported 7 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  James (@jimflit) reported 8 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Andrew Raffan (@AndRaffan) reported 12 minutes ago from Eltham, England

  @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

• 
  barrie brown (@barriebrown1) reported 13 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  David Venters (@VentersGaming) reported 15 minutes ago from Croydon, England

  really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 17 minutes ago from Lambeth, England

  @bt_uk my internet is dropping out all the time (this morning 5 times in two hours) and the extra thing I pay for for “unbreakable wifi” isn’t doing anything AND my landline is still down … what is going on?

• 
  Lloyd Cook (@mrlloydcook) reported 21 minutes ago from Lambeth, England

  @bt_uk my internet has just gone down in SW4, my hub has the orange light

• 
  ❣HANDCUFFED❣ (@Goonerlover69) reported 23 minutes ago from Croydon, England

  @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

• 
  Jared (@gxyred) reported 38 minutes ago from Lambeth, England

  @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

• 
  Sam Luis Verissimo (@SamVerissimo) reported 41 minutes ago from Lambeth, England

  @bt_uk is there a outage in se5 internet and landline not working?

• 
  Joe Tyrrell (@JTyrrell_) reported 47 minutes ago from Lambeth, England

  @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

• 
  Mark O'Callaghan (@EventOCallaghan) reported 47 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Jane Tippett (@Janietip) reported 49 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  Lonely-planet-girl (@excellenceinLDN) reported 52 minutes ago from Lambeth, England

  @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

• 
  Martin (@martin466004) reported 53 minutes ago from Bromley, England

  @DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition

• 
  LPESSN (@LPESSN) reported 58 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 59 minutes ago from Croydon, England

  @BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leigh Jamieson (@jaimo19) reported 4 minutes ago

  @bt_uk It’s a waste time nothing gets sorted just keep getting past to so many departments and the issue never gets resolved.He has had over 50 phones since start June.

• 
  gary tordoff (@chinleyman) reported 4 minutes ago

  @bt_uk no internet AGAIN what is going on. Its nearly every day now, what are we paying for. Costing me to use my mobile data (Tesco) at least I can rely on that. How do I claim for the data I’m using and also a refund for not getting the broadband service I’m paying for?

• 
  Daniel Factor (@DanielFactor79) reported 5 minutes ago

  @DavidPi74336203 @bt_uk Refuse to pay. If they send balifts round tell them to **** off

• 
  MatCo (@btcmateus) reported 5 minutes ago

  @bt_uk @danprofit21 Internet is down again! CR8 2JA

• 
  This Brown Geek (@thisbrowngeek) reported 7 minutes ago

  Staying in an AirBNB and the place has an @EE TV box. Even if you record something, you CAN’T fast forward adverts on the recording. Why would ANYONE pay for this absolute bullshit?! Typical nonsense from @bt_uk I see you haven’t become less **** since I quit working for you clowns.

• 
  Elton Murphy (@eltonmurphy) reported 11 minutes ago

  @btbusinesscare @Starlink 5 days later and this might be fixed by Wednesday. We’re a business and we pay for a business service. Your lack of service, communication and even a temporary solution is pathetic. The best you’ve come up with is “use a 4G dongle”. Imagine running YOUR company through a dongle!

• 
  Seán (@mylastsatoshi) reported 17 minutes ago

  @bt_uk Hello. ​A customer of yours in Ireland had their internet disconnected yesterday. The reason was down to a missed payment while they were in hospital. ​Payment was made in full this evening, two hours before your people left the office. All three of your agents were made aware of this individual's mental state. ​I trust you will retain call recordings from June 7th, 2026, I know I will. ​Good evening to you and yours.

• 
  Horwich RMI Cricket (@HORWICHRMI) reported 18 minutes ago

  Another **** show from @bt_uk another wasted day. We have now been waiting 3 MONTHS FOR FIBRE !!!!!!

• 
  Si (@SimonHealey73) reported 18 minutes ago

  @bt_uk @bt_uk again. Still waiting on my fault being fixed. Tried to ring. Got told to hang up and text. BOT rubbish and no follow up. Any help from a person available?

• 
  Bilal Ahmed (@Bilalahmadjj) reported 18 minutes ago

  @bt_uk Took Vikram 1 hour on a Web Chat for disconnection ..... Web Chat is supposed to work quicker.... Very poor service! I am very happy to leave BT Broadband.. I first ordered disconnection on 29th May but BT has no record of it. Anyway .. I am still not done yet the dude is still doing something in the background.. 1 hour!!!!! 🤯🤯🤯🤯Still no confirmation.. @BTGroup