BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: City of London, Croydon, Bexleyheath, Hackney, Hampstead, London, Tadworth, Wembley, Southall, Poplar, Hammersmith, Hounslow, Sevenoaks, Orpington and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Wi-fi | |
| Croydon |
TV | |
| Bexleyheath |
Internet | |
| Hackney |
Total Blackout | |
| Hampstead |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Andrew Raffan
(@AndRaffan) reported
from
Eltham, England
@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.
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Jon Edwards
(@Jon_Edwards_) reported
from
Bromley, England
Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!
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Julie Winchy Winch
(@juliewinch) reported
from
Bexleyheath, England
@bt_uk why has my broadband been so bad for 3 days now !!
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Hi @bt_uk I’m a teensy bit baffled why you sent my new router and hub to a different address than my billing address, but Royal Mail have returned to sender so could you fix it? I *really* don’t wanna spend another hour on hold to CS.
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Toby
(@7Ten) reported
from
Ilford, England
@bt_uk I've never seen a promotional tweet backfire so badly. Every single reply is negative, slating BT
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Jamie Lyons
(@JamieLyons97) reported
from
Paddington, England
@bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous
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Chloe Rose
(@chloe_rose812) reported
from
Kensington, England
@bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight
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James Martin Charlton
(@jmc_fire) reported
from
Stratford, England
.@BTCare I’m having a lot of trouble with my MyBT account- it won’t let me reset password; I’m in despair going around in circles.
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Unsurprisingly, 16 minutes into being on hold to @bt_uk I’ve gone from “Can I change my plan so it’s not a rip off?” to “please refund me so I can **** off to another provider” @comparethemkt says I could be paying HALF of what I pay now. #bt #broadband #comparethemarket
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Richard Small
(@letter_presser) reported
from
Richmond, England
@bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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JPaulG 🐼 😷
(@JPaulG) reported
from
Wandsworth, England
@bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted
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Shoulder Doctor
(@ShoulderDocUK) reported
from
Bromley, England
@bt_uk Only three times. No offer of compensation. No confirmation of resolution
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James
(@jimflit) reported
from
Wandsworth, England
@bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.
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sarvar mojgani
(@gains_guru) reported
from
Bromley, England
@bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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MrsTC
(@Rhoda_Borrocks) reported
@Ofcom why are @bt_uk allowed to charge £70one-off fee to connect new customers? How is this justifiable? I have a live line, a contract with another supplier-but BT will not support other providers with the tools to manage the scam calls that are making my life absolute misery
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ter gallagher
(@terragher) reported
@bt_uk Lied to me about speed, lied about introductory offers, lied about dealing with complaints, lied about compensation. Not one promise kept, hours and hours spent chasing up. Never again.
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Arwel Wingnut
(@Archie1971) reported
from
Deganwy, Wales
@BTCare I have FTTP Full fibre broadband and was trying to find out how I can move over from my crackly copper landline phone over to digital voice service that BT offer??
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Dave Church
(@CaveDhurch) reported
@bt_uk my internet is cutting out constantly and has been for the last few days. How do I fix this as its very frustrating!!!
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Paul Antonio Ortiz
(@chimpspanner) reported
@bt_uk DM'd. As I said in my message, this is now the third engineer visit in a row marked as "visit complete". Nobody has been. My service is not restored. I literally have no idea what's going on or who, if anyone, is coming to fix it. Nothing from complaints. What do I do?
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Mark Cheshire
(@bigchesh247) reported
@bt_uk please can you explain why my broadband is slow then I tweet about it and instantly is back up to the level it was sold at?
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MrsTC
(@Rhoda_Borrocks) reported
@bt_uk why do you charge £70 to take on a new customer? £70 for a “connection” charge for an already “live” line? It’s not a connection charge is it- really. Your rental costs are higher but it seems this is entirely unjustified
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Kate 💙
(@Jonesy1980) reported
@bt_uk my internet has had poor connection all day and which as you can imagine with homeschooling and working it’s been frustrating to say the least....I’m now just watching my smart TV and it’s doing the same! Text FIX to 61998 + surprise been told no issue must be in my home!
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The Grime Gremlin. MAKE GRIME GREAT AGAIN #MGGA
(@thegrimegremlin) reported
@bt_uk BT customer services is **** though, if you have an issue (and you will) you call them and they wont deal with your query there n then They'll take down your details and arrange a phone back in the next few days but wont tell you when, if u miss it have to start over. Disgrace.
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Famousfor15mins🏆
(@Famousfor15mins) reported
@UKLOVESNKOTB @bt_uk Yes, answer 100% then transfer you to the ‘correct department’ and then cut off the call deliberately. So unprofessional also someone I spoke to made out they couldn’t help because I was not their customer 😡