BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 03/14/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Hammersmith, City of London, London, Camden Town, Wembley, Southwark, Poplar, Northolt, Wandsworth, Croydon, Dagenham, Newham, Ilford and Sevenoaks.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHammersmith E-mail
United KingdomCity of London Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • MarzennaC Marzenna Czubowicz (@MarzennaC) reported from Brentford, England

    @bt_uk You should first try to help existing customers not trying to get new with such a horrible service!

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @bt_uk Seems to be back up to normal speeds now so was probably just an overnight outage, although the completion date on that fault has now changed by a day.

  • robertwoolley Robert Woolley 🇬🇧🇮🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@robertwoolley) reported from Brentford, England

    It rained yesterday. Phone line down again. This is the fourth time in six months. @bt_uk are hopeless.

  • ToffeePowered ScottieDog77 (@ToffeePowered) reported from Bexleyheath, England

    @btsport so still ur crappy app refuses to work! Yesterday It kicked me out mid game and never came back. Tonight it either won’t cast to my TV or even open, I mean WTAF I am patting for this at the end of the day!!

  • eventsbykitch Michael Kitchener (@eventsbykitch) reported from London, England

    @btsport customer service is the WORST on the planet #CustomerService #cancelled

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State

  • DeanCowcher Dean Cowcher (@DeanCowcher) reported from Crayford, England

    @BTCare normal service resumed again the broadband goes down this 5minutes after I get an email asking me to upgrade to halo

  • MCTundeBella Tunde Bella (@MCTundeBella) reported from Crayford, England

    @SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk

  • dankell Dan Kelly (@dankell) reported from Camden Town, England

    So between @bt_uk and @parcelforce I’ve had no delivery of new router and no engineer to do a line check. And no resolution to either complaint.

  • joemjeffrey Joe (@joemjeffrey) reported from London, England

    .@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

  • BabumiahMiah Tafazzul Miah (@BabumiahMiah) reported from Poplar, England

    @btsport your app doesn’t have the option to chrome cast the games, can you fix it please

  • millykr Milly Kenny-Ryder (@millykr) reported from Camberwell, England

    @bt_uk ruining mine & my recently widowed grandmothers lives. 6 weeks of threats, empty promises and demands of speaking to my dead grandfather. In shock about the lack of compassion &poor customer service. Threats to my grandmother of sending debt collectors, pls reply ASAP.

  • 1stclasslounge FirstClassLounge (@1stclasslounge) reported from Stratford, England

    So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!

  • Henrysaidit24 ⚕ Sabrina Rose⚕ (@Henrysaidit24) reported from Poplar, England

    @bt_uk about to cancel my direct debit with you. Have not been able to use my service since the 8th and you keep giving me the run around. An engineer was due to attend today but has not I dont have the time to keep chasing u and taking time off work 2 be home 4 no reason!!

  • PollyCziok Polly Cziok (@PollyCziok) reported from Hackney, England

    Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.

  • ToffeePowered ScottieDog77 (@ToffeePowered) reported from Bexleyheath, England

    **** u @btsport ur shitty app decides to die at 2-4 in the Chelsea game and now won’t restart or play anything!!

  • AnnieBabes Annmarie (@AnnieBabes) reported from Crayford, England

    @CosPearlyTog @MattyBanksDRFC @btsport @WWEUK Hopefully but don’t forget that sky was the reason we couldn’t (legally) watch the network for months after it first launched.

  • Matboy_Slim Matt the Cab (@Matboy_Slim) reported from Camberwell, England

    What ********..... you now gotta shell out to Amazon for Premier league games yet @btsport are trying to sweeten the deal with WWE

  • daisymcandrew Daisy McAndrew (@daisymcandrew) reported from Brentford, England

    @Fraggle_D6 @afneil @SkyUK @BTCare Make sure you log a formal complaint and get compensation for every day of no service. Good luck!

  • uksov Barry (@uksov) reported from Eltham, England

    @bt_uk great Customer Service from BT, resolved my issue quick and professional as always

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Jack__1803 . (@Jack__1803) reported

    @HakeemKnowsBall @virginmedia @btsport IVE NEVER HAD IT BUT IT CANT BE WORSE THAN THESE TWO RETARDED COMPANIES, ALL THIS MONEY AND THEY CANT PROVIDE DECENT WIFI, NO WIFI TILL THURSDAY FOR NO REASON

  • 13mossy nigel moss (@13mossy) reported

    Does anyone get broadband and tv from BT @bt_uk If so a. What is their product like b. What is their customer service like. I am totally dissatisfied with @SkyHelpTeam and their efforts to upgrade my broadband. I also have a Sky Q upgrade booked.

  • turchard1 Richard (@turchard1) reported

    @bt_uk Tell me why you have needed to come out to my property more than 10 times and never had a screwdriver out once. Nothing has changed at our end. What happened at yours? We’re your engineers blind? Couldn’t read? @OpenreachHelp

  • turchard1 Richard (@turchard1) reported

    @OpenreachHelp @ofcom I want to make an official complaint about you. I have requested this information before and you’ve failed to provide it. Either @bt_uk are liars or you are. They way the both have dealt with my issue is pathetic.

  • tone86616864 tone (@tone86616864) reported

    @bt_uk Just had email from BT prices going up? kiss my arse not this time you money grabbing pack of wolves, you do realise what's happening in the real world don't you? **** YOU

  • MaireadCunning4 Mairead Cunningham (@MaireadCunning4) reported

    Absolutely disgusted with @bt_uk Did a house move with you in December and ordered your Fibre package. You messed us about and did not deliver. The customer service is seriously lacking. Now we have received a random text to say you are cancelling our order 😡😡😡😡😡😡😡😡😡

  • sprayn1969 simonR (@sprayn1969) reported

    @bt_uk No. How new is this because as of Monday there wasn’t a problem. I will ask Virgin their policy on this as I’m really put out

  • EmilyGreen09 Emily Green (@EmilyGreen09) reported

    Hey @bt_uk I’ve been on the phone for 2 hours and counting and still no closer to a solution with my hybrid connect. Without broadband and WFH and have spoken to 6 different people who are passing me around in circles. Wish I’d stayed with my original provider!

  • FukMyCrit Jason (@FukMyCrit) reported

    @sadaplays @bt_uk They gonna tell you to delete this **** lol

  • etzionime Ruth Etzioni (@etzionime) reported

    @bt_uk Just shocking service.