BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (66%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Hackney, Ilford, Hammersmith, London, City of London, Croydon, Wandsworth, Paddington, Bexleyheath, Waltham Forest, City of Westminster, Hampstead, Hounslow and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Hackney |
Internet | |
| Ilford |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Internet | |
| City of London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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A.R
(@A71KUR) reported
from
Stratford, England
@btsport that’s bs, terrible decision.
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Martin
(@martin466004) reported
from
Bromley, England
@DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition
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jim lee
(@jimbo888) reported
from
East Ham, England
@bt_uk please can you do something about the sheer amount of spam callers we’re getting. 3-4 a day to my mother who has dementia. Already called 150 and they can’t/won’t help
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George Mann
(@sgfmann) reported
from
Ilford, England
@bt_uk Because we were loyal customers for a decade and you responsed to that loyalty but ramping up our charges outrageously. Because of some difficult family times, we didn’t check as closely as we should but I will never give BT a penny more.
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Sam Ó hAtháirne
(@OhAthairne) reported
from
Islington, England
Listening to Glenn hoddle mispronounce names on @btsport is like scraping your finger nails down a blackboard. #cringe
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Rob Holley
(@robholley) reported
from
Camberwell, England
@ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)
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Gary Jones
(@garageowns) reported
from
Hackney, England
@bt_uk I’ve been trying to, but your online Black Friday offer goes into ‘technical problem’ every time I try to buy, then pushes me to other offers but won’t complete those either. In fact I’ve had the ‘last chance’ BF email today, but won’t let me progress. Total waste of time
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kanish official
(@kanishofficial) reported
from
Camberwell, England
@bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡
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Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧
(@OrignalBabydoll) reported
from
Croydon, England
@BTCare please not I will be expecting a refund for the lack of internet service all day today which I’ve been told won’t be fixed till tomorrow. The outage has affected working from home and online university lectures
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Anne Ayres
(@kingswoodranger) reported
from
Lower Kingswood, England
@btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them
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jim lee
(@jimbo888) reported
from
East Ham, England
@bt_uk I already block them but unfortunately they’re never ending. Surely these numbers can be traced and the relevant authorities can get them shut down as they’re trying to defraud people, Also they’re claiming to be the person’s internet service provider
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James Morris
(@JamesMorris77) reported
from
Hammersmith, England
@BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce
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☘Adrian 🇪🇺 Madden ☘
(@KushlasBySanaer) reported
from
Brentford, England
I've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.
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Andy Gaffey
(@andy_gaffey) reported
from
Lambeth, England
@bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16
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George Mann
(@sgfmann) reported
from
Ilford, England
@bt_uk I was turned down when I wanted to negotiate, I was charged £85 for broadband and BT sport for three years. I was told “you agreed the price tough”. As I said due to family issues my eye wasn’t on the detail. Closed my BT account over a year ago, never will return.
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Barry French
(@Barry2103) reported
from
Richmond, England
There is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...
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Sean Kerrigan
(@seankerrigan) reported
from
Ilford, England
@norfolkbirdtour @bt_uk Surely Labour is far more expensive than a bit of cable .... so put cheap crap in and when it fails come back and do it again .... senseless
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S.A
(@ShadaBhaiShahed) reported
from
Stratford, England
@bt_uk hi I really need help urgently, an open reach engineer came on Monday to install my complete Wi-fi package it was working fine. But My smart hub 2 has been flashing purple light since 7pm yesterday I have not internet and I’m working from home.
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Bill / 葛威
(@BillGlover) reported
from
Camden Town, England
@bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?
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Sam Luis Verissimo
(@SamVerissimo) reported
from
Lambeth, England
@bt_uk is there a outage in se5 internet and landline not working?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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lincsbirder2019
(@lincsbirder2019) reported
Big shout out to @bt_uk engineers today for setting up my new Full Fibre in difficult conditions. But a big NO NO to @bt_uk customer service for not sending out the equipment to set up. Now without broadband and phone until it arrives
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Chris Palmer
(@ChrisPalmer001) reported
@bt_uk BT customer support phone my mobile, and then for "security" send a text to the same mobile number to prove it's me ??? pointless or what
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Dawn Whitla
(@Mrs_Whits) reported
@bt_uk worst experience ever & it's not over yet 😭 😭 😭 Ordered fiber to property not working & turned off my working broadband. Day 12 still no engineer assigned & told another 5 working days + for an update for assignment. 5 updates of no info so far 😭 😭 😭 #waitingforever
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Bella Caridade-Ferreira
(@bella_caridade) reported
@bt_uk Nope. We have a fully working Openreach box with lights and a working serial number but no address means no order. You and Openreach have been unable (for some unfathomable reason) to add my address to your records. For the love of God please fix this! #shoddyservice
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Mark Summers
(@Carver1356) reported
@bt_uk Two weeks ago it wasn’t storm damage .. seems a bit of a coincidence
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Robert Gilchrist ⚽️🐿
(@RabG1988) reported
@bt_uk It’ll not be paid I can tell you that much. I did keep the proof but as this was weeks ago and I hadn’t heard anything I thought all was fine. Terrible way to treat an ex customer. Not a chance I’ll be going back. @skytv at least treat you better.
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Lactose intolerant goth
(@EvoR6S) reported
Can @bt_uk hurry up and fix the broadband in my area? Cause my data isn’t working great and I heavily rely on the internet to get my work done…it’s been 18 hours now 🙃
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Paula Brown
(@pastebrwn) reported
@bt_uk Hi it’s Hedley Rees. 4 The orchard wallasey, Wirral, Ch45 5JN. Account number GB10024276. Hedley has rapidly deteriorating Alzheimer’s- so you can imagine the problems being unable to contact them are causing. A visit was promised again today- no show
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Andrew Nessworthy
(@Nessy2807) reported
@bt_uk @btsportfootball @btsport Is there EVER going to be a fix for the PS5 BT Sport App? So fed up of paying for a service and then being unable to watch anything for any more than 20 seconds before it CRASHES! This has been ongoing for a year now.....
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Mark Summers
(@Carver1356) reported
@bt_uk I have had no internet for two weeks until weekend ... I have just allowed a complaint to be closed.. now no internet again .. my wife’s works from home for NHS… now got to wait 2hrs for return call …not happy