BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Croydon, City of Westminster, Purley, Morden, Wandsworth, and Coulsdon.

City	Problem Type	Report Time
Southwark	Wi-fi	9 hours ago
Southwark	Internet	10 hours ago
Southwark	Total Blackout	15 hours ago
Croydon	Internet	15 hours ago
Croydon	Internet	15 hours ago
Southwark	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Ollie Geale (@OllieGeale) reported 20 seconds ago from Camberwell, England

  @BenGilby1 @btsport He has the worst haircut too.

• 
  Agustin Pesciallo (@agustin) reported 9 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Jane Lyons (@JaneBLyons) reported 11 minutes ago from Camberwell, England

  Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

• 
  Jessica Andrews (@Jess_L_Andrews) reported 14 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  Jessica Andrews (@Jess_L_Andrews) reported 17 minutes ago from Merton, England

  @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

• 
  Kara Godfrey (@KaraWillow) reported 19 minutes ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

• 
  Jessica Andrews (@Jess_L_Andrews) reported 23 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  C.N. (@livefr33diehard) reported 26 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  Cat Fitzmaurice (@cat_la) reported 27 minutes ago from Bromley, England

  @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

• 
  Lloyd Cook (@mrlloydcook) reported 27 minutes ago from Lambeth, England

  @bt_uk my internet has just gone down in SW4, my hub has the orange light

• 
  Aaron (@HouseArrestFM) reported 27 minutes ago from Camberwell, England

  @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

• 
  LPESSN (@LPESSN) reported 28 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Joe Tyrrell (@JTyrrell_) reported 30 minutes ago from Lambeth, England

  @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

• 
  Danny Attle (@DanfromtheSouth) reported 31 minutes ago from Bromley, England

  @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

• 
  Rob Holley (@robholley) reported 33 minutes ago from Camberwell, England

  @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

• 
  Steve (@stevetom110) reported 34 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  Rahel Bailie (@rahelab) reported 45 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  AdamCpfc180🎯🦅 (@AdamCpfc180) reported 46 minutes ago from Whyteleafe, England

  @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

• 
  Elliott Rawstron (@Elliottrawstron) reported 46 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  Andrew Raffan (@AndRaffan) reported 50 minutes ago from Eltham, England

  @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 4 minutes ago

  @grok @bt_uk For ease of use, especially for a low risk case like that, I mean at worst hackers can pay my invoice (cool) or change my plan (less cool but of no interest to them and easily remedied), something like Google validator could be an alternative.

• 
  Faye Carter (@FayeLcarter) reported 4 minutes ago

  @bt_uk I have been passed around for 2 hours between different teams to get a new hub. I get a different answer every time. I have a message from the first one saying a new hub will be sent he just needs to put me through to the tech team. Please can someone HELP

• 
  Legendary Hamster (@LegendaryH80858) reported 9 minutes ago

  @ArmchairAdml @bt_uk would you like to comment on why you're treating a long standing, loyal customer as badly as this? I feel a review of his account is in order so he can be put on a new lower rate and some compensation is in order as you're ripping him off! @MartinSLewis FYI...

• 
  Karen Badcock 🕷🇦🇫🇺🇦 (@karenbadcock) reported 9 minutes ago

  @bt_uk is it possible to speak with someone about serious internet issues in surrounding areas since major roadworks began? I also have a router to return - how is best? Thanks.

• 
  Jon Chadwick (@JonD_Chadwick) reported 11 minutes ago

  @bt_uk Still can't get this problem fixed. Spent an hour on the phone yesterday, was promised a call back today at 3pm. No-one rang. Back on hold again. What do I do?

• 
  Jon Chadwick (@JonD_Chadwick) reported 13 minutes ago

  @bt_uk Hi, still huge problems with BTID and BT email. This has been going on for weeks. Endless phone calls, nothing ever gets fixed. What is going on? Who do I speak to to get this fixed?

• 
  Grub Street Publishing (@grub_street) reported 17 minutes ago

  @bt_uk And by the way you're obviously using a bot to reply. So obvious by the language. What real person says You must feel let down for sure

• 
  jpb0332 (@jb0332) reported 22 minutes ago

  I have ongoing issue with BT & internet connectivity outside UK! Using WiFi I cannot connect to get mail on phone, iPad & computer! WiFi will not connect to Btinternet server! I spent hours resetting everything, next day it’s same problem! Gmail is ok @BTGroup @bt_uk

• 
  Gaelen McClean (@GaelenMcclean) reported 23 minutes ago

  @goatteeboy @bt_uk Same in nn14. Yours just not working?

• 
  Keith (@MaloneiD) reported 27 minutes ago

  @Ofcom I have evidence BT won't let customer complaints get to 8 weeks, so they cannot be reported to the regulator. BT closed out 3 complaints I made, without reference to me. One was closed within hours of being raised. Are they permitted to do this? @bt_uk @MartinSLewis #slamming