BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Croydon, City of Westminster, Purley, Morden, Wandsworth, and Coulsdon.

City	Problem Type	Report Time
Southwark	Internet	40 minutes ago
Croydon	Internet	13 hours ago
Southwark	Internet	13 hours ago
Croydon	Wi-fi	1 day ago
Croydon	Internet	1 day ago
Croydon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Kudret (@Kurdeck) reported 2 minutes ago from Lambeth, England

  What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 3 minutes ago from Croydon, England

  @bt_uk You are very condescending right now. My household can’t do our jobs because of your crap service. And it’s fibre optic broadband. Drs & supermarket staff are working through the pandemic too. We can’t today & tomorrow because of a full outage. Don’t be ignorant with your replies

• 
  Phelan Hill MBE (@PhelanHill) reported 5 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

• 
  Shane Pender (@silverback1809) reported 5 minutes ago from Bromley, England

  @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 6 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  Lloyd Cook (@mrlloydcook) reported 8 minutes ago from Lambeth, England

  @bt_uk my internet has just gone down in SW4, my hub has the orange light

• 
  DiscoverWatamu (@DiscoverWatamu) reported 11 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  Skye Nicolson (@skyebnic) reported 13 minutes ago from Addington, England

  Kicked off right before the fight starts?? You gotta be kidding me @btsport 🥲 worst 20 quid I’ve ever spent 🙈

• 
  Daniel Fellows (@danfellows) reported 17 minutes ago from Camberwell, England

  Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

• 
  Adama Traores not that hench pal (@adama_not) reported 18 minutes ago from Wandsworth, England

  @bt_uk can you please help me kick off is in 30 mins

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 20 minutes ago from Bromley, England

  @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 20 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Lonely-planet-girl (@excellenceinLDN) reported 25 minutes ago from Lambeth, England

  @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

• 
  Ollie Geale (@OllieGeale) reported 25 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Sam Luis Verissimo (@SamVerissimo) reported 32 minutes ago from Lambeth, England

  @bt_uk is there a outage in se5 internet and landline not working?

• 
  barrie brown (@barriebrown1) reported 33 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Steve (@stevetom110) reported 46 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  ❣HANDCUFFED❣ (@Goonerlover69) reported 52 minutes ago from Croydon, England

  @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

• 
  Nat 💕 (@Silcox777) reported 54 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  David Robson 🎧🎬🌈 (@DavidRobson84) reported 60 minutes ago from Lambeth, England

  @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  grace hooper (@messalinahooper) reported 6 minutes ago

  @bt_uk what a shame , 2 weekends, 10 days of using your "service" and I've got yo watch about 4 hours tv, in total. Tried calling your helpline but it was a 90-minute wait

• 
  Grub Street Publishing (@grub_street) reported 7 minutes ago

  @bt_uk And by the way you're obviously using a bot to reply. So obvious by the language. What real person says You must feel let down for sure

• 
  Paul stagg (@Staggly) reported 8 minutes ago

  @bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us

• 
  Vae Vix 🇫🇷 🇦🇺 🇨🇭 🇬🇧 (@VaeVix) reported 9 minutes ago

  @bt_uk I've never set foot in Cyprus, I just used a free service on the internet that gives you free access to texts for random numbers all over the world. And it worked.

• 
  Ian Robson (@GFX2001) reported 9 minutes ago

  @bt_uk I have spent hours on the BT Website and BT Community Support systems trying to find an answer to a simple Digital Voice question? Can you connect two analogue Phones to the Green Socket on the back of the BT Hub using a two into one Phone Socket adapter?

• 
  Faye Carter (@FayeLcarter) reported 12 minutes ago

  @bt_uk @bt_uk you've now sent me a text to say complaint closed with no way of even finding how to reply to the initial complaint YOU raised. I now have a WiFi extender, upgraded fibre broadband with instructions for a Smart Hub 3. Do I have a smart hub 3? Nope.

• 
  Jon Chadwick (@JonD_Chadwick) reported 13 minutes ago

  @bt_uk Still nothing. Asked for a manager to call back to see if they could help Still waiting

• 
  Dave Kendall (@DaveKendallPho1) reported 13 minutes ago

  @bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.

• 
  Brian McBride (@brian_mcbride1) reported 18 minutes ago

  @bt_uk Today I have with the help of Abdi in BT Stockport, finally resolved the issue. Took a little time but was aware of the known problem and should be recognised for her determination in getting sorted. Allison Kirby take note & dont hack loyal long standing customers off.

• 
  Emma Neal (@EmmaJaneNeal) reported 20 minutes ago

  @bt_uk for 6 days my 86 yr old mum has no landline/internet My brother has tried to resolve this with a BT engineer visit spending hrs on the phone. My mum relies on connection as she uses an emergency medical necklace. This needs to be escalated without delay. Appalling service.