BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, City of Westminster, Purley, Morden, Wandsworth, Coulsdon, Westminster Abbey, Mitcham, Lambeth, and Lewisham.

City	Problem Type	Report Time
Croydon	Internet	1 hour ago
Croydon	Phone	5 hours ago
Southwark	Wi-fi	16 hours ago
City of Westminster	E-mail	22 hours ago
Purley	Internet	2 days ago
Southwark	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  JPaulG 🐼 😷 (@JPaulG) reported 58 seconds ago from Wandsworth, England

  @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

• 
  John Mitchell (@prof_j_mitchell) reported 6 minutes ago from Bromley, England

  MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

• 
  David Venters (@VentersGaming) reported 6 minutes ago from Croydon, England

  really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

• 
  Allen_lovemymind (@EpsomMental) reported 6 minutes ago from Croydon, England

  I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 7 minutes ago from Bromley, England

  @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 8 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Mark O'Callaghan (@EventOCallaghan) reported 14 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Ollie Geale (@OllieGeale) reported 15 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  Will Ashley (@willjashley) reported 18 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  John Mitchell (@prof_j_mitchell) reported 24 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Kieran Shew (@shoeburger) reported 29 minutes ago from Merton, England

  Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

• 
  C.N. (@livefr33diehard) reported 33 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 36 minutes ago from Croydon, England

  @bt_uk You are very condescending right now. My household can’t do our jobs because of your crap service. And it’s fibre optic broadband. Drs & supermarket staff are working through the pandemic too. We can’t today & tomorrow because of a full outage. Don’t be ignorant with your replies

• 
  Shoulder Doctor (@ShoulderDocUK) reported 36 minutes ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  John Mitchell (@prof_j_mitchell) reported 38 minutes ago from Bromley, England

  day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

• 
  LPESSN (@LPESSN) reported 40 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  Jon Edwards (@Jon_Edwards_) reported 44 minutes ago from Bromley, England

  Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

• 
  Robert Montefusco (@bobmontefusco) reported 45 minutes ago from Bromley, England

  @btsport Tell Savage he looks like an idiot with that coat !

• 
  Jessica Andrews (@Jess_L_Andrews) reported 49 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Ollie Geale (@OllieGeale) reported 54 minutes ago from Camberwell, England

  @BenGilby1 @btsport He has the worst haircut too.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrhu (@ALivMusico) reported 6 minutes ago

  Apparently @bt_uk according to your customer service rep I can’t log in because I have an outstanding bill. Yet your text messages tell me to log in? It’s complete bull. Your customer service haven’t a clue

• 
  KG40 (@KG40332532) reported 6 minutes ago

  @bt_uk Please fix the problem with your email. x

• 
  Dave Kendall (@DaveKendallPho1) reported 8 minutes ago

  @bt_uk I have an email inviting me to sign up for BT mobile phone plan. I was with BT for yrs then you discontinued your mobile plans and past me on to EE mobile. They were crap. Now you’re doing mobile again. I don’t get it.

• 
  RaeRubyRae (@RaeRubyRaeK) reported 13 minutes ago

  @bt_uk You do sell customer info and I can prove it! So I can’t use the app unless I give you my mobile number is that what you’re telling me? There’s no other option?

• 
  Rocket (@UppaRocket) reported 14 minutes ago

  @bt_uk can't get into my account ever since you updated your system, so my bill is now overdue due to your issues

• 
  Emma (@88ejackson88) reported 14 minutes ago

  @bt_uk So the text bot didnt help, I cannot access the Web page, and I cannot use my landlines to call as its also currently out of use.

• 
  Graeme Davis (@GraemeDavis) reported 15 minutes ago

  i’m trying and failing to report a broadband problem to @bt_uk - online is an endless loop to linecheck (fault found), chat message won’t open, phone sends to txt not a person, txt is a very long wait on a charged-for line. How does anyone ever contact BT?

• 
  GM (@Giseldi1) reported 19 minutes ago

  @bt_uk how you guys accumulate the most retarded customer service agents in the world is genuinely impressive

• 
  Ann Palmer (@AnniePShoreham) reported 24 minutes ago

  @bt_uk I’ve made a complaint already. Hopeless. Not your fault I know. CEO next then. 😬

• 
  Ed Walsh (@Farmerwalsh) reported 25 minutes ago

  Contact up for renewal in September. It will not be @bt_uk Poor workmanship and poor service