BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Hammersmith, Paddington, City of Westminster, Wandsworth, Hampstead, Croydon, Southwark, Hounslow, Brentford, Camden Town, Kensington, Sutton and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
-
Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
-
peter gardner
(@petergardner50) reported
from
London, England
@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .
-
Kieran Shew
(@shoeburger) reported
from
Merton, England
Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog
-
Al Sarpong
(@albsar1970) reported
from
Lambeth, England
The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS
-
Eduardo Kerr–Oliveira
(@eodsgn) reported
from
Hackney, England
@UFCEurope #UFC249 tonight is gonna be a payed one and I already know it’s gonna be a struggle to watch it! Kind of praying they figure it out the service by now. I have the @btsport deal but whenever is one of these more special cards you still have to pay on some ppv deal.
-
James Drury
(@jamesd_27) reported
from
Islington, England
@compo99 @btsport Well, they offered to pause subscriptions for those that weren’t using the service which was the right thing to do with no live sport. Now their is, you should be able to watch it if you start up again. Bt pay for the rights on the basis people pay subs
-
Steve
(@stevetom110) reported
from
Eltham, England
@btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡
-
Mewes
(@MewesRonnie) reported
from
Bexleyheath, England
@Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.
-
SiBurman
(@symbosimbo) reported
from
London, England
@soen @TalkTalk @bt_uk True! I just want a decent signal though.
-
Diana Nye
(@DianaNye) reported
from
Paddington, England
@bt_uk 😂 the website page is down
-
ian Burgin
(@ipowell1) reported
from
Camden Town, England
@bt_uk Never seen this woman but damn she is fine.!
-
❣HANDCUFFED❣
(@Goonerlover69) reported
from
Croydon, England
@bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔
-
Jane Lyons
(@JaneBLyons) reported
from
Camberwell, England
Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please
-
Paul Kellaway
(@pkllwy) reported
from
Poplar, England
Hi @bt_uk another neighbour in the building has also reported identical issues. Sending me a replacement router clearly isn't the solution
-
Edward berry
(@eddibfit87) reported
from
Hammersmith, England
@bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you
-
FranCfc🏴🇨🇦
(@chelseafran) reported
from
Croydon, England
@bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine
-
Paul Kellaway
(@pkllwy) reported
from
Poplar, England
@bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported
-
Scarebear
(@Scare158Steve) reported
from
Wandsworth, England
@bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks
-
LPESSN
(@LPESSN) reported
from
Camberwell, England
@ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.
-
RAZZÆ
(@RAZMIKSARGSYAN) reported
from
Stratford, England
@btsport can the support team please message me
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Shannon Powers
(@_shannonbpowers) reported
@bt_uk I just want to cancel. I’ve given BT plenty of opportunities to work with me on this issue. I want out!
-
Calazeeka
(@calazeeka) reported
@bt_uk Reset is done. Still slow unfortunately.
-
Smart Cars
(@smartcarstaxis) reported
@BTCare are crap total
-
Daniel Mcloughlin
(@DanielM16334247) reported
@bt_uk So both me and my partner are expected to just tell our bosses that? understand that there are complexities but paying for a service that isn't available through no fault of your own isn't acceptable. If we don't work we don't earn money. Times are hard. this needs to be resolved
-
Aaron Campbell
(@AJSC1991) reported
@bt_uk Lights cycle through all 3 colours. Takes a minute to fix. Tried to call but got a text message and the phone put down. The text messages say there's no issue with the internet/line
-
Aaron Campbell
(@AJSC1991) reported
@bt_uk hi. Your test system must be lying. My internet drops every 5 mins or so. Unusable and I need it for work. I've done the systems so much I know them off by heart. Please fix my issue 😡
-
Sean Jeeves
(@jeeves_sean) reported
@bt_uk can you please tell me why I pay close to £100 a month for my internet to never work? It’s been two days now over a weekend, do you know how annoying that is? Work all week can’t even relax on the weekend! #BT
-
Stuart Macnab
(@stuartmacnab) reported
@bt_uk some clarification required if possible? Cancelled my service with you but got an auto-generated email that I now have a new 12 month broadband contract starting yesterday. Can I DM to discuss further?
-
Alex Gray
(@twolochs) reported
@bt_uk So people will have to pay £85 or more for a UPS just to get one hour back up service compared with the days of backup provided by the exchange on the old system. Our power cuts often last for many hours after such a unit would be exhausted.
-
Mark lamar🟨🟥
(@Marklamar20) reported
@bt_uk Hybrid would mean my BT bill going up by an extra £26.99 a month for a service that doesn't offer a speed increase,what your pushing is called reliability something that should be included in any package as standard.