BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Croydon, Southwark, Wandsworth, Purley, Beckenham, Mitcham, and Catford.

City	Problem Type	Report Time
City of Westminster	Total Blackout	19 hours ago
Croydon	Internet	1 day ago
Southwark	Internet	2 days ago
Croydon	E-mail	2 days ago
Wandsworth	Internet	2 days ago
Purley	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  J (@CFCJae_) reported 1 minute ago from Eltham, England

  Known is a **** pundit. #BTSport

• 
  Shoulder Doctor (@ShoulderDocUK) reported 1 minute ago from Bromley, England

  @bt_uk Only three times. No offer of compensation. No confirmation of resolution

• 
  GurunG PankaJ (@Godavarian193) reported 2 minutes ago from Merton, England

  Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

• 
  devanik saha (@devanikindia) reported 4 minutes ago from Croydon, England

  @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 9 minutes ago from Bromley, England

  @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

• 
  Steve (@stevetom110) reported 10 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  Kieran Shew (@shoeburger) reported 16 minutes ago from Merton, England

  Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

• 
  Kara Godfrey (@KaraWillow) reported 16 minutes ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

• 
  Jessica Andrews (@Jess_L_Andrews) reported 22 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 23 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 30 minutes ago from Lambeth, England

  @nattynats1 @bt_uk Yes that’s what I’ve had… If they know the fault will be fixed by 2 Feb, why can’t they fix it now?

• 
  Mark O'Callaghan (@EventOCallaghan) reported 31 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Steven Chapman (@DrStevenChapman) reported 32 minutes ago from Croydon, England

  Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

• 
  Danny Attle (@DanfromtheSouth) reported 34 minutes ago from Bromley, England

  @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 47 minutes ago from Camberwell, England

  @btsport why are you not making it easy for your customers to pause your service like sky

• 
  JPaulG 🐼 😷 (@JPaulG) reported 49 minutes ago from Wandsworth, England

  @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

• 
  Oliver Boito (@ollieboito) reported 53 minutes ago from Whyteleafe, England

  @bt_uk Still having issues unfortunately

• 
  Rahel Bailie (@rahelab) reported 56 minutes ago from Camberwell, England

  @bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

• 
  Johnny Dowling (@JohnnyDowling10) reported 58 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  James (@jimflit) reported 60 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robin Shaw (@RSh234) reported 6 minutes ago

  @phillyonskem @bt_uk Totally agree. Literally hours on calls to ‘Guides’, only a few of which actually help, processes which ignore issues and no recourse without escalating to the Ombudsman!

• 
  Sev (@Sevka_T) reported 7 minutes ago

  Hi, I haven't been a customer since 2024 and today I am receiving texts and emails saying my trial is coming to an end. What is going on? @bt_uk

• 
  Sparky (@oftheVotadini) reported 10 minutes ago

  @bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer

• 
  GG (@G1NG3R_N1NJA_13) reported 11 minutes ago

  @bt_uk your health check isn’t working. Your stupid robot tells me my speeds are fine. I’m playing ps5 on a wired connection with an upload varying between 15-20 and it should be 100. There is clearly an issue and I cannot do a thing about it.

• 
  Brian McBride (@brian_mcbride1) reported 14 minutes ago

  @bt_uk @DMk03s This all very useful information @bt_uk but spread over so many pages & with 'drop down menus' does for some, with age related problems have problems navigating around the using BT Mobile abroad. Can it all be consolidated to a PDF to download & read at leisure?

• 
  @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported 16 minutes ago

  @bt_uk @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

• 
  Ian Robson (@GFX2001) reported 20 minutes ago

  @bt_uk What is the point of having different methods to Contact BT if the ONLY method that can resolve a problem is a Telephone Number you must call!

• 
  Robert Drummond (@robertd1981) reported 26 minutes ago

  Usual poor service from @btmailhelpdesk 87 yr old M-i-L left without help getting her ipad connected to internet using modem. Obviously can't be bothered to spend the extra few minutes to help out a customer. @bt_uk

• 
  star6 (@s_starrr6) reported 31 minutes ago

  @bt_uk unbelievable service, booked an engineer two weeks in advance only to be told now that ive been missed and the next time slot is in another two weeks! Can i get someone out quicker, atrocious

• 
  RichNotRich (@sideangleballs) reported 35 minutes ago

  @bt_uk @btbusinesscare @BTBusiness Broadband down all morning. Constantly being told there are no faults is not helping me get online. Help please 🙏