BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, Southwark, Croydon, Wandsworth, Westminster Abbey, Mitcham, Lambeth, Lewisham, Sutton, Fulham, Carshalton, Purley, Thornton Heath, and Wallington.

City	Problem Type	Report Time
City of Westminster	Internet	7 hours ago
City of Westminster	Internet	2 days ago
Southwark	Internet	2 days ago
City of Westminster	Internet	2 days ago
Croydon	Internet	2 days ago
City of Westminster	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Kudret (@Kurdeck) reported 3 seconds ago from Lambeth, England

  After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

• 
  Gavin McLelland (@gmac7000) reported 25 seconds ago from Merton, England

  @bt_uk - internet down in SM4. Any update on the problem?

• 
  kanish official (@kanishofficial) reported 2 minutes ago from Camberwell, England

  @bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡

• 
  John Mitchell (@prof_j_mitchell) reported 7 minutes ago from Bromley, England

  day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 17 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  Anthony Harris (@AntoineDingDong) reported 19 minutes ago from Bromley, England

  Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

• 
  James (@jimflit) reported 20 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Steve (@stevetom110) reported 30 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  DiscoverWatamu (@DiscoverWatamu) reported 30 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  barrie brown (@barriebrown1) reported 30 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  James Mariner (@MarinerIndy) reported 32 minutes ago from Camberwell, England

  Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

• 
  JorG (@spanishgeo) reported 33 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Jessica Andrews (@Jess_L_Andrews) reported 33 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Lonely-planet-girl (@excellenceinLDN) reported 35 minutes ago from Lambeth, England

  @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

• 
  Kara Godfrey (@KaraWillow) reported 36 minutes ago from Lambeth, England

  @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 42 minutes ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  David Robson 🎧🎬🌈 (@DavidRobson84) reported 46 minutes ago from Lambeth, England

  @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

• 
  David Venters (@VentersGaming) reported 47 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  Danielle Altink (@danialtink) reported 54 minutes ago from Camberwell, England

  @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

• 
  Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported 54 minutes ago from Lambeth, England

  @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CFD (@TenFourEverton) reported 6 minutes ago

  @BTCare your at arrangement with EE WiFi are a joke - asking to verify getting a code then losing the screen before being able to use the code is rubbish! Why do I pay such an exorbitant sum for such crap service? #BTrubbish

• 
  SNF PAYS (@snfpays) reported 7 minutes ago

  **** BT. Bunch of *****. ****** me around since minute one. Still ******* me around now. No ******* customer support. Bunch of *****. @bt_uk what’s your ******* resolution? Taking my money and not providing me the WiFi. Come on ********* I’m waiting for your reply. @bt_uk

• 
  Mark P Tickner (@mptickner) reported 9 minutes ago

  @TalkTalk It's @BTCare #Openreach that's the issue. All my neighbours went down and I'm the only TT customer, but everyone's providers are over Openreach. They simply don't give a ****.

• 
  Lizzie 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🌹 (@Dizzylizzie19) reported 10 minutes ago

  @bt_uk Very frustrated that your new 2 step security verification is not working and apparently many cannot access their accounts. Please fix asap

• 
  WJBBrown (@WarrenBedeBrown) reported 11 minutes ago

  @btbusinesscare Disappointing to hear you are penalising loyal customers for paying slightly late. Most of the Country, especially small businesses are struggling and yet if you are late with your bill payment, you charge loyal customers £40. Hidden in your T&C's. Terrible.....

• 
  Sian Rumble (@SianyRum) reported 11 minutes ago

  @btbusinesscare I am so disappointed with the lack of service I have received. We moved premises on 31/07/25 and to date still no broadband or landline. Disgusting, and you are still charging me monthly which should have been refunded. Your admin is disgraceful also.

• 
  Dwain Driver (@TrainDriver1982) reported 12 minutes ago

  @bt_uk are literally the worst

• 
  AP Rhondda (@ae_parry) reported 15 minutes ago

  @btbusinesscare Another week and another attempt to get BT issues sorted. Just absolutely incapable. Everything has to be done Chat. I am sure I wil gte an agent within the next hour who will be absolutely useless and just fob me off again.

• 
  Wigwam Toy Shop (@Wigwamfamily) reported 17 minutes ago

  Hi @btbusinesscare you came to change my telephone line and broadband and you have managed to change by shop telephone number. I haven’t had a shop phone for 2 weeks. I am losing Christmas trade! No one is helping me resolve this serious issue. Can someone help? Thank you

• 
  Deborah Sacks (@deborahsacks) reported 19 minutes ago

  Oddly, their chatbot still isn’t dealing with the issue! @bt_uk @EE