BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 02/07/2026 09:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Wembley, Newham, Northolt, City of London, Ilford, Croydon, Wandsworth, Reigate, City of Westminster, Southwark, Paddington, West Wickham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk I talked to BT re changing the account holder, who had died. Was told needed new contract, credit check, but no loss of service. Cut off that night told not connected for 10 days! People work from home! Help!

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport Doesn't work in the UK :/

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @ajetshehu24 @btsport Hes a awful co commentator

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • jjjecannon novice (@jjjecannon) reported from Hackney, England

    @bt_uk huge problems with my email, unable to access on my phone, unable to delete on my computer, is this supposed to be improved????

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • KelechiAFC Dr. Kelechi Anyikude (@KelechiAFC) reported from East Ham, England

    @ayoalabi99 @btsport Very poor. The lack of awareness is shocking tbh.

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    Wtf @btsport why did the Flyers v Canadiens game change to Coyotes v Avalanche? Yet @NHLTVSupport still says UK blackout

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk We are a Buddhist community who always pay our bills. Not relatives of deceased, so new account, told switch was 1st September but reassured no loss of service. Everyone working from home. Called BT - told ‘nothing they can do’.

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • margyhanson21 Margaret Hanson (@margyhanson21) reported

    @bt_uk waited on phone 25 mins from 4.15pm to be asked for my mobile number,then he told me to hang up home phone and he would ring me back on mobile - still waiting

  • johng225 John (@johng225) reported

    Hey @bt_uk looks like my broadband will be down for over a day. Did I read there was compensation? Did I imagine that? Automatic or is there a form to fill out?

  • kjackson1984 K Jackson (@kjackson1984) reported

    @btsport is there any chance you could sort out the player on your site one of these days? No matter the signal strength, it always seems to want to buffer.

  • kkirsty93 Kirsty (@kkirsty93) reported

    If broadband was a **** boy it would be @bt_uk

  • lizziesdj Lizzie Jones (@lizziesdj) reported

    @bt_uk Im house sitting so don’t have access to the details or account. But haven’t had issues before now so if you could tell me if other people in brixton having issue then it would help

  • DuncTM Duncan Mather (@DuncTM) reported

    What awful pricing @btsport £25 for existing customers for a month..... almost the same as @SkySports but with a couple of games of interest to most on a good week or £15 as long as you sign up for 2 YEARS!!!! WFT?!?! Plus minority sport filler few care about. #greedy #ripoff

  • bigschlooong spongesausage (@bigschlooong) reported

    @Sw1tchv2 @btsport Had the exact same problem,can imagine a lot of people are having the same issues. Useless BT

  • rosa_alba_macd Rosa Alba Macdonald (@rosa_alba_macd) reported

    @bt_uk Yes I had and the BT and Apple Support pages (I mana an eejit. And, with all due respect - that page lists POP3, IMAP and SMTP (SSL) settings and Port Numbers not any caldav/carddav or whatever the term is for contacts server addies.

  • StuartDillon1 Stuart Dillon #GSBout (@StuartDillon1) reported

    @MartinRose2 @GaryLineker @btsport He doesn't work for BT doing the Champions League games now

  • sad1ebabes84 Sadie (@sad1ebabes84) reported

    @CityFibre may want to teach your staff about customer service skills! He’s up a telephone pole connected directly to my house for my @BTCare internet/phone. It was working fine until he messed about with it but apparently and I quote “it’s nothing to do with us” 1/2