BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 01/23/2026 11:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, London, Hackney, Tower Hamlets, City of Westminster, Fulham, Islington, Paddington, Southall, Hounslow, Southwark, Camden Town, Sevenoaks, Hampstead and City of London.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomTower Hamlets E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • SamVerissimo Sam Luis Verissimo (@SamVerissimo) reported from Lambeth, England

    @bt_uk is there a outage in se5 internet and landline not working?

  • OhAthairne Sam Ó hAtháirne (@OhAthairne) reported from Islington, England

    Listening to Glenn hoddle mispronounce names on @btsport is like scraping your finger nails down a blackboard. #cringe

  • kingswoodranger Anne Ayres (@kingswoodranger) reported from Lower Kingswood, England

    @btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them

  • kanishofficial kanish official (@kanishofficial) reported from Camberwell, England

    @bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡

  • Bparlma Bridgette Parlma (@Bparlma) reported from Hammersmith, England

    Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

  • garageowns Gary Jones (@garageowns) reported from Hackney, England

    @bt_uk I’ve been trying to, but your online Black Friday offer goes into ‘technical problem’ every time I try to buy, then pushes me to other offers but won’t complete those either. In fact I’ve had the ‘last chance’ BF email today, but won’t let me progress. Total waste of time

  • martin466004 Martin (@martin466004) reported from Bromley, England

    @DaveKirwin @bt_uk This one needed a drop of light oil just to help loosen the dial up, but otherwise is in cracking condition

  • jimbo888 jim lee (@jimbo888) reported from East Ham, England

    @bt_uk I already block them but unfortunately they’re never ending. Surely these numbers can be traced and the relevant authorities can get them shut down as they’re trying to defraud people, Also they’re claiming to be the person’s internet service provider

  • JamesMorris77 James Morris (@JamesMorris77) reported from Hammersmith, England

    @BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce

  • sgfmann George Mann (@sgfmann) reported from Ilford, England

    @bt_uk Because we were loyal customers for a decade and you responsed to that loyalty but ramping up our charges outrageously. Because of some difficult family times, we didn’t check as closely as we should but I will never give BT a penny more.

  • Maddygoesmad Maddy Goes Mad (@Maddygoesmad) reported from Poplar, England

    @bt_uk is there a problem with WiFi? I can’t connect. Tried trouble shooting but nothing other than a solid orange light.

  • jimbo888 jim lee (@jimbo888) reported from East Ham, England

    @bt_uk please can you do something about the sheer amount of spam callers we’re getting. 3-4 a day to my mother who has dementia. Already called 150 and they can’t/won’t help

  • BillGlover Bill / 葛威 (@BillGlover) reported from Camden Town, England

    @bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?

  • seankerrigan Sean Kerrigan (@seankerrigan) reported from Ilford, England

    @norfolkbirdtour @bt_uk Surely Labour is far more expensive than a bit of cable .... so put cheap crap in and when it fails come back and do it again .... senseless

  • andy_gaffey Andy Gaffey (@andy_gaffey) reported from Lambeth, England

    @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

  • sgfmann George Mann (@sgfmann) reported from Ilford, England

    @bt_uk I was turned down when I wanted to negotiate, I was charged £85 for broadband and BT sport for three years. I was told “you agreed the price tough”. As I said due to family issues my eye wasn’t on the detail. Closed my BT account over a year ago, never will return.

  • ShadaBhaiShahed S.A (@ShadaBhaiShahed) reported from Stratford, England

    @bt_uk hi I really need help urgently, an open reach engineer came on Monday to install my complete Wi-fi package it was working fine. But My smart hub 2 has been flashing purple light since 7pm yesterday I have not internet and I’m working from home.

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    There is a scam going on. A machine is calling the @bt_uk line claiming you have ordered an iPad on @AmazonUK and want your bank details so as they can issue a refund. If BT would like to give me details where I can report this...

  • KushlasBySanaer ☘Adrian 🇪🇺 Madden ☘ (@KushlasBySanaer) reported from Brentford, England

    I've just been texting @bt_uk customer services and it turned out to be quite a straight-forward uncomplicated transaction. May need to sit down out of shock.

  • robholley Rob Holley (@robholley) reported from Camberwell, England

    @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RamsGoat2 🔴⚪️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RamsGoat2) reported

    @Daren0109 @btsport Forcing these crap pundits down our throats in the name of “inclusivity”

  • OfficialBithell Ian Bithell (@OfficialBithell) reported

    Is it just me who has issues with @btsport channel just now. I know its not my Internet, defo there issue. #btsport

  • TriciaPedlar Tricia Pedlar (@TriciaPedlar) reported

    @bt_uk That's been the message we've been getting since 9th Jan - so we're losing trust - needs sorting before we cancel DD 8 Feb.

  • nattynats1 lovelife21 (@nattynats1) reported

    @bt_uk this is a disgusting service, my WiFi has not been working since 25 Jan, and u have the audacity to send me a bill

  • basillaura85 Laura (@basillaura85) reported

    @bt_uk are there any problems with broadband in the Barrow-in-Furness area please? My router is flashing purple everything is plugged in properly. I've reset but still same problem

  • JensonJones73 Jenson Jones (@JensonJones73) reported

    @btsport WTF? Are you using a drone as your main camera!? Compliments Lucy Ward droning on in commentary I suppose. #EVEARS #PremierLeague

  • Andyc32 AndyC32 🇬🇧 🇺🇦 (@Andyc32) reported

    @gunnersonwheels @btsport @SkySportsPL Why not just cancel all Games no power for stadia no heating for hospitality rooms, no fans travelling in cars no flood lights no hot meat pies Have a green weekend Cancel every game !!!

  • OrientMeatPie 🍩 Andy 🍩 (@OrientMeatPie) reported

    @btbusinesscare I have a query with my bill but haven’t been able to get through on phone and chat always seems to be down. Can you help?

  • TriciaPedlar Tricia Pedlar (@TriciaPedlar) reported

    @bt_uk - tweeting as 5 months saga incorrect billing to 80yr old parents still ongoing. This month - 3 emails to customer resolution teams and DMs to you have yielded no removal of erroneous and stressful £302 charge. Public request - please actually sort asap.

  • D4ve0 Daveo (@D4ve0) reported

    Looks like the apprentice stuck the camera up what ******** is this #btsport #EvertonFC #arsenal