BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Islington, London, City of London, Wandsworth, Hounslow, Croydon, City of Westminster, Hackney, Hampstead, Bexleyheath, Tadworth, Wembley, Southall, Poplar and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Total Blackout | |
| Islington |
Internet | |
| London |
||
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted
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Cristián [at 🇬🇧]
(@5561CL) reported
from
Brentford, England
Is internet down @bt_uk at nw10 3qu?
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Paton
(@MarkPaton84) reported
from
Lambeth, England
For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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Julie Winchy Winch
(@juliewinch) reported
from
Bexleyheath, England
@bt_uk why has my broadband been so bad for 3 days now !!
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.
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Andrew Raffan
(@AndRaffan) reported
from
Eltham, England
@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?
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Gary White
(@_gary_white_) reported
from
Merton, England
Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.
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C.N.
(@livefr33diehard) reported
from
Bromley, England
@bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!
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Jamie Lyons
(@JamieLyons97) reported
from
Paddington, England
@bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous
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Deano
(@Deano2301) reported
from
London, England
@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?
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Jared
(@gxyred) reported
from
Lambeth, England
@Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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ParkParadeTrappyOHB
(@OhbPark) reported
from
Brentford, England
Could some one look at this **** my team 😢@ManUtd @btsport
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Kudret
(@Kurdeck) reported
from
Lambeth, England
Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !
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𝕮𝖆𝖒𝖊𝖗𝖔𝖓
(@CameronScarlett) reported
from
Islington, England
@bt_uk WHERE IS MY NETWORK ENGINEER! IVE BEEN SAT INSIDE WAITING SINCE 8AM. THIS IS RIDICULOUS. 😡
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Robert Montefusco
(@bobmontefusco) reported
from
Bromley, England
@btsport Tell Savage he looks like an idiot with that coat !
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Ivan Clark
(@wobblyclark) reported
from
Islington, England
@bt_uk BT offer expensive broadband, a poor service, & appalling customer support. I tried you guys 4 years back, junked after 2 years. I would never sign-up again. Now you force your ads into my Twitter feed, get a decent media buyer to exclude my device from future campaigns, thanks
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Jon Edwards
(@Jon_Edwards_) reported
from
Bromley, England
Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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davidjwatson
(@davidjwatson) reported
BT @bt_uk having cut off the service from my 86 year old father who is vulnerable over an unpaid bill you haven't sent him. You are now waiting 24 hrs to reconnect him, not the best service. My complaint ref number is VOL013-548912298549 if you care to do anything about it.
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江伊芙
(@evecong) reported
@bt_uk It was in your system for my callback as it was set to high priority. Check again, it was there. Your customer service has been beyond terrible.
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Thomas Lister
(@ThomasLister01) reported
@bt_uk For a total loss of service? Not being in breach of contract then?
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Katie Bloomfield
(@KatieBloomfiel8) reported
@bt_uk I've had two technicians out to where I live in Poynings in the past and nothing has been sorted. Phone line and Internet both down constantly. Its beyond a joke. Please do something.
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Matt Preston
(@mattpreston11) reported
@bt_uk Hey, Wasn’t sure where else to post this. Recently had my service cut off, Which obviously wasn’t ideal. Ended up with Poppy as my case manager who was brilliant. No idea her surname but just tell all Poppys at BT they are sound yeah? Cheers mates.
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🀄️
(@fednv) reported
@omfgzzoe @bt_uk Well when I used to live with my parents my room would get no signal but my sisters would get 50mbps and mine would get like 3, sometimes there’s cold spots in houses
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Wendy Ide
(@wendyide) reported
@bt_uk Your support staff member just hung up during a call! We’re on BT halo but have drop outs continuously. Please sort it out or refund the exorbitant amount we are paying you.
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Amy Richardson
(@Amy_chels) reported
@bt_uk WiFi down & engineers refusing to enter the house due to tier 4. When asked what to do was told “we will be able to fix it when COVID is over”. Unacceptably poor service at a time when everyone is relying on WiFi. What are you going to do?
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Toby Hiles
(@HilesToby) reported
Hey @bt_uk nearly 5 weeks since u said '12/24hrs' to provide bband to me. Each call ends with 'open a complaint' and 'openreach need to do some work' Few days later 'no reply' email same reason & 'complaint now closed' #endoftether @ThomasDuecke @MarcAllera
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PentreGardens
(@pentregardensCf) reported
@bt_uk disconnected our service, closed our account today for missed payment to then say oops we're sorry we made a mistake but can't restore your Internet for 14 days! Christmas week? A 4g hub arriving from you tomorrow to cover xmas period but would prefer the issue resolved!