BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, Southwark, Wandsworth, Mitcham, Catford, Purley, Thornton Heath, and West Wickham.

City	Problem Type	Report Time
Croydon	Internet	7 hours ago
City of Westminster	Wi-fi	15 hours ago
Southwark	Internet	1 day ago
Croydon	Internet	1 day ago
Croydon	Wi-fi	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Jessica Andrews (@Jess_L_Andrews) reported 3 seconds ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  Kudret (@Kurdeck) reported 55 seconds ago from Lambeth, England

  Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

• 
  Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported 2 minutes ago from Worcester Park, England

  @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

• 
  barrie brown (@barriebrown1) reported 8 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Gary White (@_gary_white_) reported 13 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  Rahel Bailie (@rahelab) reported 15 minutes ago from Camberwell, England

  @bt_uk Nope, they fixed my billing problem, thanks.

• 
  Oliver Boito (@ollieboito) reported 19 minutes ago from Whyteleafe, England

  @bt_uk Still having issues unfortunately

• 
  C.N. (@livefr33diehard) reported 23 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

• 
  AdamCpfc180🎯🦅 (@AdamCpfc180) reported 24 minutes ago from Whyteleafe, England

  @shunt96 @btsport Defo it's **** mate having him even having him on the payroll is embarrassing tbh

• 
  Agustin Pesciallo (@agustin) reported 25 minutes ago from Camberwell, England

  @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

• 
  Big L 🏳️‍🌈 (@bunjlessball) reported 35 minutes ago from Bromley, England

  @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

• 
  Kieran Shew (@shoeburger) reported 36 minutes ago from Merton, England

  Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

• 
  Elliott Rawstron (@Elliottrawstron) reported 42 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Johnny Dowling (@JohnnyDowling10) reported 42 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  Gavin McLelland (@gmac7000) reported 45 minutes ago from Merton, England

  @bt_uk - internet down in SM4. Any update on the problem?

• 
  Cat Fitzmaurice (@cat_la) reported 49 minutes ago from Bromley, England

  @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

• 
  DiscoverWatamu (@DiscoverWatamu) reported 55 minutes ago from Wandsworth, England

  @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

• 
  David Robson 🎧🎬🌈 (@DavidRobson84) reported 55 minutes ago from Lambeth, England

  @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

• 
  Glen Oglaza (@glenoglaza1) reported 56 minutes ago from Croydon, England

  What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

• 
  Steve (@stevetom110) reported 58 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bartman6669 (@bartman6669) reported 6 minutes ago

  @bt_uk MUST DO BETTER. Charging my mother whose husband is terminally ill £75 a month for broadband. Called them and they stated best they can do is £52 when offering NEW customers £29. 40 years a customer and they don’t care about her. @telegraph @TheSun

• 
  Stacey paul (@Sp72298066) reported 6 minutes ago

  @DandG_Global because of you I'm now in arrears with @bt_uk who are charging me 53.99 an month for board band and BT tv box we never plugged in....@GMB start looking at what you have 2 large organisation hit me twice in a month.....im fuming

• 
  Mini67!x (@jellywellys99) reported 6 minutes ago

  @bt_uk charging a partially sighted customer £3 for a large print paper bill after telling customer it's a free service for visually disabled customers #DISGRACEFUL then when customer calls up to query call cut short because they can't see a code in text and can't read bank card

• 
  Karla (@SaffyBun) reported 7 minutes ago

  @bt_uk Hello, I can only find phone numbers to contact customer services. I cannot call, I need written communication. How can I contact someone in writing about TV? It's ridiculous how difficult it's become to manage my account online now.

• 
  Angela Cummins (@Angela_Cummins) reported 8 minutes ago

  My elderly infirm neighbour has had a fault on his line for 2 MONTHS! It gets fixed and then breaks again within a few days. I now can't speak to anyone about this - its just my line that gets checked! This was an urgent welfare check on Mon & it's broken again! Help pls @bt_uk

• 
  UAVHive (@UAVHive) reported 11 minutes ago

  @NorthernPeasant @bt_uk Are you sure someone isn't applying for a service in your name, maybe even a mobile phone?

• 
  duncan (@mongrelcelt) reported 13 minutes ago

  @TupperwareNFT @bt_uk Problem is both sides claim innocence. But onus is on BT to prove they made the request (community fibre can't prove an absence of something). It'll take an ombudsman to demand evidence from BT, so they've forced my hand. So pathetic for a massive corp to hide behind call centre

• 
  On-On-On (@clark1919acaw) reported 15 minutes ago

  @bt_uk Hi - sorry, I mean the internet connection has been down all day, so we have been cash only in our store all day .. hopefully it back in tomorrow

• 
  trevor rhodes (@trevjrho) reported 15 minutes ago

  @bt_uk The many BT "guides" I've spoken to have been pleasant and tried to help but are constrained by a system that frankly doesn't work in customers interests. Particularly so in the case of older customers.

• 
  Jacob People (he/him) 💙 (@JacobPeoplee) reported 16 minutes ago

  Our internet and landline aren't working. I've text in and it said no issue but there clearly is @bt_uk