BT (British Telecom)

BT (British Telecom) Outage Report in Thornton Heath, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Thornton Heath come from postal codes CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Thornton Heath, Greater London, England 03/10/2025 19:05

March 10: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (13%)

    E-mail (13%)

  4. Phone (8%)

    Phone (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Holborn, Ealing, London, Leyton, Hackney, Islington, Fulham, Croydon, Lewisham, Southall, City of Westminster, Paddington, Wembley, Wandsworth and Balham.

Loading map, please wait...
City Problem Type Report Time
United KingdomIslington Internet
United KingdomHolborn Total Blackout
United KingdomEaling Internet
United KingdomEaling E-mail
United KingdomLondon Internet
United KingdomLeyton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk We are a Buddhist community who always pay our bills. Not relatives of deceased, so new account, told switch was 1st September but reassured no loss of service. Everyone working from home. Called BT - told ‘nothing they can do’.

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    Wtf @btsport why did the Flyers v Canadiens game change to Coyotes v Avalanche? Yet @NHLTVSupport still says UK blackout

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @ajetshehu24 @btsport Hes a awful co commentator

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport Doesn't work in the UK :/

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • KelechiAFC Dr. Kelechi Anyikude (@KelechiAFC) reported from East Ham, England

    @ayoalabi99 @btsport Very poor. The lack of awareness is shocking tbh.

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk I talked to BT re changing the account holder, who had died. Was told needed new contract, credit check, but no loss of service. Cut off that night told not connected for 10 days! People work from home! Help!

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RDodsworth1 Rebecca C 💙💙💙 (@RDodsworth1) reported

    @Taj_Ali1 @CWUnews And my elderly parents' phone line has been out of order for 2 days as are the lines of their neighbours - @bt_uk what is being done to sort this out please? (Problems in the ME17 postcode nr Maidstone)

  • staplenick Nick Stapleton (@staplenick) reported

    Hi @bt_uk. You installed Digital Voice @JohnStapletonTV's house in Oct. It has never worked. He's spent hrs on his (mobile) phone trying to get you out. You've failed to show a couple of times. 1) When are you coming? 2) Will you refund him for many months of line not working?

  • iain_cardwell Iain Cardwell (@iain_cardwell) reported

    @bt_uk during June and July our broadband was down for 35 days starting from 08 June. My wife has had an email today to say that £25.20 has been credited to our account for the downtime. Based on the fact automatic compensation is £8.40/day, where does £25.20 come from??....

  • PSRK76 Philip K (@PSRK76) reported

    @bt_uk That's the issue, you can't! You take the option to "manage" you products and it just tells you that you already have it and if you wish to change it, then call. The problem is, whenever I call, just get told you are too busy and to call back later.

  • gazzaowes Gary Owen (@gazzaowes) reported

    @bt_uk pay your staff decent money so they don't have to go on strike!! Phones down in work, sending everyone home!! £1.3 billion profit weren't it??

  • ms51324317 mohd sharib islam (@ms51324317) reported

    @Mikethebrick @bt_uk I am facing exactly same issue from morning. My bt mini hub keep getting disconnected after every 5-6 minutes.

  • eentheadviser Ian Yarrow (@eentheadviser) reported

    @bt_uk Yes it is - i switched provider... Sorry but its half the price. Thanks for the help tho

  • bolgerdt david (@bolgerdt) reported

    @bt_uk I need help please with new routers you sent me

  • samgwentucker Sam Tucker (@samgwentucker) reported

    Having the worst time with @bt_uk promise after promise and still in a nightmare! Was advised to create a new account as home move on old account wouldn’t compete. Did that, eventually got set up a month later and now old account remains active despite hrs on the phone.

  • staplenick Nick Stapleton (@staplenick) reported

    @bt_uk @JohnStapletonTV It's one thing for dad who has a mobile too and doesn't rely so much on his landline, for example to be linked up to medical equipment/an alarm, to have it totally out of action months on end. So @bt_uk what about those who do? This has been going on too long without resolution