BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (16%)
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Phone (10%)
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Total Blackout (6%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Bromley, Tower Hamlets, Hackney, Southwark, Islington, Nine Elms, Worcester Park, East Ham, Croydon, Bermondsey, Paddington, Streatham, Teddington and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Bromley |
||
| Tower Hamlets |
Internet | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP
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Martin Warner
(@mwarn73) reported
from
Poplar, England
So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice
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Zarghum hassan
(@Zarghum) reported
from
Ilford, England
@btsport my phone app is not working who can help
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Martin Warner
(@mwarn73) reported
from
Paddington, England
48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt
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Martin Warner
(@mwarn73) reported
from
Paddington, England
I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔
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Fr Hugo Adán
(@FrHadan) reported
from
Camberwell, England
@bt_uk me bt WiFi has been down for the last six hours!
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Ed Woodhouse
(@edwardwoodhouse) reported
from
Bromley, England
BT WiFi is absolutely horrific. After having issues previously we were advised to get a new BT hub. We did so and now the connection is worse than ever. Abysmal @btbusinesscare
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk you are, without doubt, the most antiquated company there is. I would challenge anyone to come up with a company that is less customer centric than you.
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Ric Mann
(@ricmann1977) reported
from
Camden Town, England
@moodybastardo @alexhoweng @btsport Bit rude.
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not
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Martin Warner
(@mwarn73) reported
from
Paddington, England
@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@JackHumphreyKM @espnplayer @ESPNUK @btsport When Boise wins by 20 tomorrow I’m blocking you and deleting these tweets so my awful prediction technically doesn’t exist
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Will Perry
(@willperryTV) reported
from
Ealing, England
None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔
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Diana
(@PaintSewGlueChe) reported
from
Wandsworth, England
@bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Ebeling
(@BenEbeling) reported
1) So, apparently according to the rather rude employee I have spoken to at @bt_uk (who decided it would be a good idea to boast about his broadband usage at home in quite frankly a rude, unprofessional and flippant way), my broadband contract was renewed automatically
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Jamie GAFFR
(@Jamie_GAFFR) reported
@btsport how am I suppose to see KDB blank, if you're apps not working?
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includenull 🏴
(@includenull) reported
@SQRLTV @virginmedia My whole area appears to have been without service since the early morning today, still down at 6PM. I just wish they didn't have such a monopoly on speeds, why can't @bt_uk pull their finger out and actually get gigabit rolled out?
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Ieuan Evans
(@IEvans93) reported
@virginmedia Well a lot more than 0.0 I would imagine. I'm still awaiting a response to my complaint, still expecting a call back from your customer management team and still awaiting a solution to the area outage. Thankfully the team at @bt_uk have been more helpful.
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Nicole Morrison
(@NicoleMorrison) reported
@bt_uk please help! We were told one thing on the phone and another in the mail. Please get in touch so we can get it sorted.
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Thomas Dainty BT
(@TDBrogueTrader) reported
@bt_uk absolute disgrace. Customer service non existent engineers incapable #philipjansen should be fired don’t use #bt_uk worst call centre Dublin
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⚽Dominic Hawes
(@Poppadom84) reported
@bt_uk finally get through to a helpful lady who passes me onto the ‘loyalty team’ for the same thing to happen again. Can hear people in the background but no one talking on the phone. Shouting “hello” for over ten minutes before eventually hanging up. Disgusting service (2/2)
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Grant D
(@Grant_Denholm) reported
@bt_uk Thanks Dom. I've re-paired them but still having issues. One disc is still showing red and the other is constantly flashing blue. My signal next to my router is 110Mbps but this drops to less than 5 beside the discs which I think is just picking up from the router.
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DJ Simon Matthews #MentalHealthMatters
(@DjSimonmatthews) reported
@bt_uk iv tried adding a mobile phone contract to my package as already have landline, broadband and TV.... But won't let me get a mobile? Bloody ridiculous! I'm with @ThreeUK and want to leave as they have terrible customer service. The phone is £26pm yet I'm already paying £90
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mark duckett
(@markduc80750750) reported
@bt_uk still poor customer service installation date next week been waiting weeks call all the time for earlier appointments to be told sorry no earlier appointments yet 5 people on my estate have had there FTTP brought forward somebody called today and getting installed on Fri