BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Wembley, Hampstead, Croydon, Ealing, Tower Hamlets, City of Westminster, Fulham, Islington, Paddington, Southall, Hounslow, Southwark and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Barry
(@uksov) reported
from
Eltham, England
@bt_uk great Customer Service from BT, resolved my issue quick and professional as always
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@bt_uk Seems to be back up to normal speeds now so was probably just an overnight outage, although the completion date on that fault has now changed by a day.
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🤫
(@_becki_d) reported
from
Croydon, England
@bt_uk intermittent WiFi for 72 hours and the weather is fine. All neighbours effected too .. please can you advise any issues CR2 area 😫
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Dan Kelly
(@dankell) reported
from
Camden Town, England
So between @bt_uk and @parcelforce I’ve had no delivery of new router and no engineer to do a line check. And no resolution to either complaint.
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Polly Cziok
(@PollyCziok) reported
from
Hackney, England
Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State
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FirstClassLounge
(@1stclasslounge) reported
from
Stratford, England
So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!
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Milly Kenny-Ryder
(@millykr) reported
from
Camberwell, England
@bt_uk ruining mine & my recently widowed grandmothers lives. 6 weeks of threats, empty promises and demands of speaking to my dead grandfather. In shock about the lack of compassion &poor customer service. Threats to my grandmother of sending debt collectors, pls reply ASAP.
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Michael Kitchener
(@eventsbykitch) reported
from
London, England
@btsport customer service is the WORST on the planet #CustomerService #cancelled
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Marzenna Czubowicz
(@MarzennaC) reported
from
Brentford, England
@bt_uk You should first try to help existing customers not trying to get new with such a horrible service!
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ScottieDog77
(@ToffeePowered) reported
from
Bexleyheath, England
**** u @btsport ur shitty app decides to die at 2-4 in the Chelsea game and now won’t restart or play anything!!
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Tunde Bella
(@MCTundeBella) reported
from
Crayford, England
@SkyHelpTeam can you pls fix the problem with your #skybroadband service. In recent weeks, My wife and I have had to use 4g from our phones while in the house because the WiFi has not been working. I am now seriously considering @bt_uk
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Tafazzul Miah
(@BabumiahMiah) reported
from
Poplar, England
@btsport your app doesn’t have the option to chrome cast the games, can you fix it please
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ScottieDog77
(@ToffeePowered) reported
from
Bexleyheath, England
@btsport so still ur crappy app refuses to work! Yesterday It kicked me out mid game and never came back. Tonight it either won’t cast to my TV or even open, I mean WTAF I am patting for this at the end of the day!!
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Daisy McAndrew
(@daisymcandrew) reported
from
Brentford, England
@Fraggle_D6 @afneil @SkyUK @BTCare Make sure you log a formal complaint and get compensation for every day of no service. Good luck!
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Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
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Tom Westwater
(@tomwestwater) reported
from
Kensington, England
@bt_uk No given up- only 5 month left with BT so not a problem
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Joe
(@joemjeffrey) reported
from
London, England
.@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.
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Annmarie
(@AnnieBabes) reported
from
Crayford, England
@CosPearlyTog @MattyBanksDRFC @btsport @WWEUK Hopefully but don’t forget that sky was the reason we couldn’t (legally) watch the network for months after it first launched.
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⚕ Sabrina Rose⚕
(@Henrysaidit24) reported
from
Poplar, England
@bt_uk about to cancel my direct debit with you. Have not been able to use my service since the 8th and you keep giving me the run around. An engineer was due to attend today but has not I dont have the time to keep chasing u and taking time off work 2 be home 4 no reason!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Keano
(@keano2k4) reported
People. If @EE try and sell you @bt_uk stay well clear! They sell you what you DONT ask for, get you to cancel old package then palm you off when you want to speak to them because its all wrong. Cant find the call when they know they are guilty of mis-selling. Convenient that
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Bob The Builder
(@CounselOfWolf) reported
Yet again @bt_uk internet is down for the 3rd time in less than 24 hours. What the hell is going on!? Come on #BT & @WeAreOpenreach @OpenreachHelp get it sorted out before we cancel and go to #Sky.
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Lady Leith, Countess Shore
(@lesley_storm) reported
@RyanMcGoverne @bt_uk FFS! That is nonsense. I haven't used BT in decades, but they were crap in the 80s/90s before squinternet.
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Bob The Builder
(@CounselOfWolf) reported
@bt_uk Thanks Scott, a bit late now as the wife is on the case with another call handler (Jenny). I’ve checked the “outage map” and there appears to be a problem. Jenny says that there is a major outage in our area which may take up to 48 hours to rectify! How can we WFH!? #shambles
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𝚁𝚒𝚝𝚌𝚑𝚒𝚁𝚊𝚢
(@RitchiRaymusic) reported
I was hoodwinked into getting the BT halo 3 package… It’s ain’t worth it plus it’s down again, they’d been and replaced the modem and router couple month back, @bt_uk nothing but trouble with it and you lot have put the rent up, now we wait 1 week for an engineer to come out.
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Robotic
(@F1Robotic) reported
@bt_uk @btsport Can you fix the nxt 2.0 replay as it's not letting me hover over the program and able to skip the ads or make it full screen
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debbie15
(@ammoprouk) reported
@bt_uk my internet has been down each day this week at 4pm. Report it but connection doesn’t last. Please can you investigate
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Mick Sands
(@micksands_chef) reported
I've got to say @bt_uk are probably one of the worst company's I have dealt with up to now. How are you meant to support new businesses when you can't even connect them to a phone line?
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Robotic
(@F1Robotic) reported
@bt_uk Still doesn't work and no, I have not had this issue before
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🌺 Max 🦋
(@SE_London_Max) reported
@bt_uk It’s happened another two times since we last spoke I can’t even get on bt app for help and support. It’s only started happening the last few weeks it was a perfect service before this but since digital voice and new ee box was added it’s an awful service and I want to go!