BT (British Telecom) outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent BT (British Telecom) outage reports came from the following cities: Purley, Croydon, Wandsworth, Southwark, City of Westminster, Beckenham, Mitcham, and Catford.

City	Problem Type	Report Time
Purley	Internet	7 hours ago
Croydon	Internet	10 hours ago
Wandsworth	Total Blackout	2 days ago
Croydon	Internet	3 days ago
Croydon	Internet	3 days ago
Southwark	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Ingrid Lopez Cardona (@ilopezcard) reported 49 seconds ago from Lambeth, England

  @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

• 
  Jane Tippett (@Janietip) reported 2 minutes ago from Camberwell, England

  @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

• 
  David Venters (@VentersGaming) reported 5 minutes ago from Croydon, England

  really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

• 
  Rob Holley (@robholley) reported 5 minutes ago from Camberwell, England

  @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

• 
  Steve (@stevetom110) reported 17 minutes ago from Eltham, England

  @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

• 
  Rahel Bailie (@rahelab) reported 22 minutes ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  steffan Dutch (@SteffanDutch) reported 23 minutes ago from Bromley, England

  @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

• 
  LPESSN (@LPESSN) reported 29 minutes ago from Camberwell, England

  @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

• 
  David Venters (@VentersGaming) reported 29 minutes ago from Croydon, England

  @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

• 
  Will Ashley (@willjashley) reported 31 minutes ago from Camberwell, England

  @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

• 
  Lloyd Cook (@mrlloydcook) reported 39 minutes ago from Lambeth, England

  @bt_uk my internet has just gone down in SW4, my hub has the orange light

• 
  Craig McRae (@craig_mcrae) reported 43 minutes ago from Lambeth, England

  @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

• 
  Rob ‘Mr Vee’ Vary (@RobVary) reported 43 minutes ago from Camberwell, England

  @btsport why are you not making it easy for your customers to pause your service like sky

• 
  Elliott Rawstron (@Elliottrawstron) reported 46 minutes ago from Wandsworth, England

  @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

• 
  Mark O'Callaghan (@EventOCallaghan) reported 47 minutes ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 49 minutes ago from Lambeth, England

  @bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..

• 
  Joe Tyrrell (@JTyrrell_) reported 51 minutes ago from Lambeth, England

  @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

• 
  Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported 54 minutes ago from Lambeth, England

  @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

• 
  John Mitchell (@prof_j_mitchell) reported 57 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Anouska Leon (@AnouskaLeon) reported 58 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AutumnaL (@HightoDeep) reported 1 minute ago

  @eventhestarsuk @bt_uk I thought new customer only deals had been stopped! ******* rob dogs *forgive the swear

• 
  Miss🐧Magellanic🐧 (@Magellanic80) reported 2 minutes ago

  Hi @bt_uk Need a bit of help please. I've been send 5 emergency backup line telephones, when I only need one. I'm regrestered as a vulnerable customer. How do I go about sending them back and stopping further deliveries. Thanks

• 
  Jan Gill (@JanetAGill) reported 6 minutes ago

  @bt_uk what has happened to your # customer service - absolute joke !

• 
  BT Business Care (@btbusinesscare) reported 6 minutes ago

  @ReformedMr @bt_uk Hi, I'm sorry to hear what is happening. We'd like to help. We've sent you a DM now. Thank you.

• 
  Sparky (@oftheVotadini) reported 9 minutes ago

  @bt_uk @tringgooner I hate corporate replies like this. Instead of taking ownership of the problem, they palm you off to another department who will fob you off with a desultory offer

• 
  Jim up the saints 💪 (@Jim5511blue) reported 11 minutes ago

  @bt_uk Just so its out there, when cancelled today I was told if I rejoin BT at a later date I would be put to the back of queue, how absolutely typical of company who gave me start date then could not supply their service even after a month and four days !! Excellent customer care!!!!

• 
  Loftus Rogue (@LoftusRogue) reported 12 minutes ago

  Moved into a new flat. I’d had trouble with my @bt_uk Wi-Fi in the old place, so this time I thought: let’s pop do it properly. I upgraded to a more expensive Full Fibre package. Foolproof.

• 
  Rob (Furbs) Furber who will K.B.O (@Illtydeyes) reported 12 minutes ago

  @bt_uk When oh when are you going to FIX your on line software to tell me what my options are for upgrading my Broadband agreement. You have been saying for a YEAR your options didn't load this time but we're working to fix it? #Shambles

• 
  mungo's mouthpiece (@MungoMouthpiece) reported 13 minutes ago

  @bt_uk Never mind my 'feelings', what about the threats & illegality? 'Reaching out' to a team that can only parrot the official narrative won't help. It's the ones at the top that need to have their dictatorial mentality reined in. I reiterate; it's ILLEGAL!

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 16 minutes ago

  @Walesguy2 @bt_uk BT can't fix this. Many customers have had this problem, I'm one of them. They hope you will give up.