BT (British Telecom) Outage Report in Thornton Heath, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Hackney, Southwark, Ilford, City of London, Croydon, Wandsworth, Paddington, Bexleyheath, Waltham Forest, City of Westminster, Hampstead, Hounslow and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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BT (British Telecom) Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Jules Ugo
(@jugolotus) reported
from
Camberwell, England
Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.
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Caz ☺🏴
(@caz_08) reported
from
London, England
@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@btbusinesscare hey guys. I need some help
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Rotarian Zena
(@RotarianZena) reported
from
Halstead, England
Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out
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Neil Franks
(@NeilFranks7) reported
from
Hounslow, England
@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
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Ali Abedi
(@sahabedi) reported
from
Merton, England
@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.
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tico tico no fubá
(@ticolespaul) reported
from
Hammersmith, England
@bt_uk hey, I need help please
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Luce
(@L_Alborough_) reported
from
Lambeth, England
@bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.
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EJ Ward
(@EJWardNews) reported
from
Lambeth, England
@streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.
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Richard Easton
(@dickster0103) reported
from
Camberwell, England
@bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.
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Kieran Shew
(@shoeburger) reported
from
Merton, England
@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!
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Glebe Football Club
(@glebefootball) reported
from
Bromley, England
I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help
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Jo Clennell
(@Geords) reported
from
Merton, England
Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice
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Jason Azz @robandjas
(@NEMUSA1) reported
from
Camberwell, England
@bt_uk the connection is so poor is driving me mental
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Andrew Erskine
(@erskineandrew) reported
from
Sevenoaks, England
For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.
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R4T3D_R7
(@R4T3D_R7) reported
from
Poplar, England
@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Klayman
(@followthenut) reported
Hi @bt_uk ... I have just gone on to your digital voice service with two wifi digital phones ...if I now make outgoing calls will I be charged extra now as I'm paying for the Internet and the phones use the Internet? Thanks
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Dewsick
(@Dewsick_) reported
@bt_uk every single night at 6-7pm til about 11pm I'm constantly having 20% packetloss and 3Mb down. I usually get 1Gb. I'm not with you but my service is using your lines. I'm actually quite sick of having to come home from work and basically can't watch a 720p video.
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Pete Tonkin
(@pete_tonkin) reported
@bt_uk Finally got through, and they immediately started on some shonky upselling spiel, presuming I didn't know what my *actual* options were. Pretty bloody terrible, @bt_uk .
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amoroliviaa
(@amoroliviaa) reported
@bt_uk @btsport FIX UR WIFI THIS IS OUTRAGEOUS
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Ben Jandrell
(@Ben_Jandrell) reported
I'm sure I'm not alone @bt_uk are truely awful to deal with online or on the phone... Please prove me wrong guys? ...and I'll spread the love. X
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James Windle
(@MisterWindle) reported
@bt_uk The site comes up fine, it's just when we get to the direct debit payment screen it doesn't work. No VPN or firewall. Connecting to internet via a hotspot on mobile as without internet due to @CommunityFibre leading us a merry dance.
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Catrin Williams 💙
(@jazzbluecat) reported
@bt_uk got text around 4pm yesterday saying you were ceasing my service today at my current address. Phoned you and was informed that this was an error on your part and you had contacted openreach and this wouldn’t happen. I wake up this am and no internet. Please reinstate
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paul
(@HeskethPaul) reported
@bt_uk Done that 3 times thus far. Twice it failed to reinstall. If it’s working via webmail I’m guessing that something is wrong with phone servers. Thanks for your help today. 👍
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Amz
(@accordingtoamz_) reported
@bt_uk why is your internet so consistently poor? I’ve had so many engineers and still no solution. What exactly am I paying for each month? #awful #badcommunication #pleasejustfixit you are stopping me working!!!!
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paul
(@HeskethPaul) reported
@bt_uk are there problems with email server? Receiving mail but can’t forward them on.