BT (British Telecom)

BT (British Telecom) Outage Report in Sutton, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sutton, Greater London, England 05/14/2025 00:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (16%)

    E-mail (16%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Ealing, Tower Hamlets, City of Westminster, Lewisham, Bermondsey, Paddington, Croydon, Walton-on-Thames, Surbiton, Beckenham, Blackheath, Deptford and Holborn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomEaling Wi-fi
United KingdomTower Hamlets Total Blackout
United KingdomTower Hamlets Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • R_Tillo_x SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England

    @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • palmerova88 Alan Palmer (@palmerova88) reported from Salfords, England

    @chris_sutton73 Shocking behaviour from @RangersFC but then again, nothing surprises me. Shame @btsport don’t support their pundits! Everyone welcome, 🐮 💩

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

  • edwardwoodhouse Edward Woodhouse (@edwardwoodhouse) reported from Poplar, England

    @bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • devanikindia devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • markidenzil Denzil123 (@markidenzil) reported

    @bt_uk Hi Mat, I reopened the complaint at the weekend and was I got that someone would be in touch…but heh…guess what!!

  • HornseyN8 Lesley Ramm (@HornseyN8) reported

    @bt_uk Is there a broadband outage in Hornsey N8 area of London. My BT has gone down

  • markmacfarlan76 mark macfarlane (@markmacfarlan76) reported

    @bt_uk can I get a replacement by hub if I request one? My wifi drops out multiple times a day iv done all the checks multiple times after talking to bt advisor I am ready to cancel my bt broadband at this point

  • 123db_GEEK Norm D Plum (@123db_GEEK) reported

    @denkmit MotoGP was sold to BTsport originally for around £3m which is less that the cost of broadcasting a regional football league. Motorcycle racing needs to be free to air to help grow its audience as keeping it niche is killing it. Hopefully, DAZN know this.

  • IainAMackinnon Iain Mackinnon (@IainAMackinnon) reported

    @robbiewilson64 @OldLondonW14 @bt_uk I see the temptation but if you do that you don't hurt the real crooks, just the poor unfortunate who's making the call, and doubtless getting paid almost nothing to do so. I say "not interested thanks; move on to the next one" and put the phone down.

  • helen_abnett Helen Abnett (@helen_abnett) reported

    @bt_uk Ok, but this is now at least the 6th time that someone has promised to be in touch and hasn't. How were we to know they weren't going to call? We have been waiting for them. It really is absolutely terrible service, after a month of no phone or internet.

  • DebellTracey Tracey Debell (@DebellTracey) reported

    @bt_uk A promise of a call from a manager yesterday. Still nothing. Line ordered on 3 September. Still not working. BT telling me 11th October!!! WE NEED TO WORK!!

  • angronswad Pud (@angronswad) reported

    @bt_uk internet has just gone dead. Restarted router multiple times, checked all connections. Service status says there is no problem.

  • bracknellexile Bracknellexile (@bracknellexile) reported

    @bt_uk Could you let us know if there are any broadband issues in the Edinburgh area? Upload speeds have been around 0.3 Mbps on a FTTC connection for about 24 hours now. I'd normally expect around 4-5 Mbps upload at least.

  • thescousemike ScouseMike (@thescousemike) reported

    @bt_uk Any update on the outage in Kirkby, Knowsley? I've had to cancel a livestream this evening because of your service being lacklustre. This is the second time recently I've had to cancel for the same reason. You're becoming as overrated as @tacobelluk !