BT (British Telecom) Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
The latest reports from users having issues in Sutton come from postal codes SM2 and SM1.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (14%)
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Wi-fi (14%)
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Phone (7%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Ealing, Streatham, Bermondsey, Tower Hamlets, Lewisham, City of Westminster, Croydon, Hounslow, Paddington, Balham, Poplar, Carshalton, Southwark and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Ealing |
Wi-fi | |
| London |
Wi-fi | |
| Streatham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Patrick Frost
(@frostefroste) reported
from
Blindley Heath, England
@bt_uk - agreed a new contract on 21st November and yet weirdly come the next bill you ignore this and my charges. Past 14 day cooling off too. So basically your ripping me off - and btw your app is **** if your being ripped off
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Lancaster
(@pixelstone) reported
@bt_uk is there a broadband issue in the Southampton area?
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Ashley Knight
(@AshKnight) reported
@bt_uk I can’t login to your BT WiFi soo despite having an active connection/account that works on your website. Username and password fail when typed in exactly the same way. Can you help?
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NNAT 📝🌏
(@_Nell_AT_) reported
@bt_uk Just sent. I need to know why access to the internet is down for the whole of next week. @OpenreachHelp are you alive? Can you also provide a status update?
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St Mary's Books
(@StMarysBooks) reported
@bt_uk hi we have had no broadband all day and poor service yesterday, we are located in Stamford, please advise.
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James Cordon
(@jamescordon) reported
@btbusinesscare Does not work - reported our Business line was fine - turns out you have a Nationwide Business Broadband issue with sites having a Static public IP....you have failed to let customers know this is a problem and wasted so much time. Unprofessional and Unacceptable.
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Chris Paterson
(@ChrisPaterson3) reported
@bt_uk you guys have got some great offers for black friday, but apparantly i cant get them as im an existing customer. I thought this practice was done away with. Good timing my contract is up in 4 days & sky have black friday offers. Very dissapointed!
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Charles
(@Charlesknight) reported
@bt_uk yes please - it's a BNR (Bell Not Ringing) fault - the online systems works on basis you need to set engineer to house but nothing to fix here - BT TSO needs to fix at exchange. Tried with two sets of handsets which is why I know fault not here.
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Elaine
(@El41n384) reported
@bt_uk Seems a pretty big coincidence that firstly there’s an issue in my area but now, I have a completely unrelated issue after that has seemingly been resolved?? #ismellbs @bt_uk
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James Cordon
(@jamescordon) reported
@btbusinesscare Does not work - reported our Business line was fine - turns out you have a Nationwide Business Broadband issue with sites having a Static public IP....you have failed to let customers know this is a problem and wasted so much time. Unprofessional and Unacceptable.
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carmen luck
(@blossombudlove) reported
@bt_uk How can BT close a complaint without even speaking to the customer ???