BT (British Telecom)

BT (British Telecom) Outage Report in Sutton, Greater London, England

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The latest reports from users having issues in Sutton come from postal codes SM2.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sutton, Greater London, England 09/07/2025 13:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (11%)

    Phone (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sutton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Fulham, Hammersmith, Poplar, Croydon, Paddington, Walton-on-Thames, City of Westminster, Bromley, Hampton, Southwark, Mitcham, Tower Hamlets, Newham and City of London.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • glebefootball Glebe Football Club (@glebefootball) reported from Bromley, England

    I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • Djbarryc Barry c (@Djbarryc) reported from Bromley, England

    @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    @bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Actually you can, you just won't because of company policy. Any ISP that actually gives a shit about being an ISP would've sorted everything out in at most 3 business days. Yours sincerely, "Jonah"

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • R4T3D_R7 R4T3D_R7 (@R4T3D_R7) reported from Poplar, England

    @Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

  • RyanHeatly Ryan Heatly (@RyanHeatly) reported from City of London, England

    @lee4ord @btsport @SkySports Not a bad shout

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    ******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky

  • L_Alborough_ Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SapnaVishwanath SVish (@SapnaVishwanath) reported

    @bt_uk WiFi down in North Swindon area. All I see is ping light from nearly an hour. Please can this is fixed soon.

  • F1Robotic Robotic (@F1Robotic) reported

    @bt_uk Still doesn't work and no, I have not had this issue before

  • SE_London_Max 🌺 Max 🦋 (@SE_London_Max) reported

    @bt_uk It’s happened another two times since we last spoke I can’t even get on bt app for help and support. It’s only started happening the last few weeks it was a perfect service before this but since digital voice and new ee box was added it’s an awful service and I want to go!

  • khaleesi_101 Naomi (@khaleesi_101) reported

    My internet is still down. A huge service issue in the area. What did you do @bt_uk melt the cables? Dear lord.Avenge me people

  • PaulThomasXV Paul Thomas (@PaulThomasXV) reported

    @OpenreachHelp Dear @bt_uk I've been told to report it to you from @OpenreachHelp (both on Twitter and a conversation with an agent). PLEASE can one of you tell me the right place to report a faulty drop wire? It goes out in heavy rain so difficult to report whilst it's down. Hanging wire also

  • MPBroadhurst Martin Broadhurst (@MPBroadhurst) reported

    @bt_uk It seems it isn't an issue with the line but the smart hub 2. It's disconnected three times since it was installed yesterday.

  • RicHerbert Herbie (@RicHerbert) reported

    @bt_uk Can someone explain to me why I’m still on hold waiting to sort an issue with an account I have not held since April? I’ve now been on the phone for 32 minutes and will be hanging up shortly. If BT’s incompetence affects my credit rating I will be taking action

  • ServiceJunky Carol & Dean (@ServiceJunky) reported

    @bt_uk my broadband has gone down.. online effort is so frustrating.. want to speak to someone..another great idea from Harmeen Mehta?

  • NickTrumble3 Nick Trumble (@NickTrumble3) reported

    @bt_uk Is anybody there? Because you seem to be hiding from any normal means of contact. This message pertains to the account of Mrs J Trumble t/as TCD Tain. A/c No: GP00725924 Complaint no: IMP109789142 Order No: 9BT22B42X2 Is there anybody there???

  • BloodyPolitics Bee 🐝 (@BloodyPolitics) reported

    @bt_uk keeping my fingers crossed that my broadband being down for up to 48 hours is very much a worse case scenario. 😬