Is BT (British Telecom) having an outage in Carshalton, Greater London, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Carshalton, Greater London, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Carshalton, Greater London, England

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Most Reported Problems:

  • Internet (57.35%)
  • Phone (21.57%)
  • E-mail (9.56%)
  • Wi-fi (4.90%)
  • Total Blackout (3.68%)
  • TV (2.94%)

BT (British Telecom) Outage Map Near Carshalton, Greater London, England

BT (British Telecom) in Carshalton, Greater London, England Comments

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BT (British Telecom) Issues Reports Near Carshalton, Greater London, England

Latest outage, problems and issue reports in Carshalton, Greater London, England and nearby locations:
  • lorrainemking
    Lorraine King (@lorrainemking) reported from Brentford, England

    @Jacquistewart8 @BTCare Nope. I’ve successfully canceled my contract and switched back to @SkyUK. Their broadband might be slower but it’s reliable. In all the years I’ve been with them I’ve never had a problem.

  • lorrainemking
    Lorraine King (@lorrainemking) reported from Brentford, England

    Bye bye @BTCare your service has been shockingly shit

  • lorrainemking
    Lorraine King (@lorrainemking) reported from Brentford, England

    So now @BTCare message me to say my broadband should be working after six days of no service and guess what? It’s not working. This crappy company is like an unwanted gift that keeps giving

  • cdavey01
    Charlene (@cdavey01) reported from Camden Town, England

    @BTCare Hi there, I want to cancel my BT package. Can I cancel on line or do I need to do it by phone ?!

  • Tipz22
    Dawood Tipu 🌐 (@Tipz22) reported from East Ham, England

    @BTCare My internet keeps going off. My router is f**ked. Y u no help?!

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

  • CourtenayJayne
    Courtenay Kusitor (@CourtenayJayne) reported from Lambeth, England

    @BTCare as I said, terrible user experience, couldn’t even view my online bills to get the account number. Please feedback to #tech

  • CourtenayJayne
    Courtenay Kusitor (@CourtenayJayne) reported from Lambeth, England

    @BTCare Nope, it’s not, I’m a Business Customer. Paper free so no bills. Had no choice but to scream my way through to a manager. Sorted now

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

  • 26fletch
    26fletch (@26fletch) reported from Richmond, England

    Is it Young Boys vs Old Men tonight then? What a stupid ******* name! Why not call yourselves Bern FC or something less pathetic! #ChampionsLeague #btsport #manutd

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • RickiKenny
    ricki kenny-hyde (@RickiKenny) reported from Camberwell, England

    neymar has been shit @btsport #ChampionsLeague

  • KristySLuxford
    Kristy Luxford (@KristySLuxford) reported from Camberwell, England

    @btsport please stop using Mcmananman. He is awful.

  • RickiKenny
    ricki kenny-hyde (@RickiKenny) reported from Camberwell, England

    neymar has beem awful dosent track back and cant handle a tough league. pathetic #ChampionsLeague @btsport

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • AlisonStammers
    Alison Stammers (@AlisonStammers) reported from Bromley, England

    @BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

  • jamie_taulia
    Jamie Whiteway (@jamie_taulia) reported from Hammersmith, England

    @BTCare Which also includes my BT TV service which relies on the BT Fibre Broadband

  • jamie_taulia
    Jamie Whiteway (@jamie_taulia) reported from Hammersmith, England

    @BTCare so my BT internet dropped out this morning and told by BT online support (through a very slow chat function) there is a fault in line outside property and will take up to 4 days for engineers to visit. Do you truly think this is quality customer service? #timetoswitch

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • tumblerow
    Simon Edwards (@tumblerow) reported from Brentford, England

    @btsportcricket @jimmy9 @btsport @englandcricket @ECB_cricket @TheBarmyArmy @MichaelVaughan Honest,hardworking & true.. We don’t realize how lucky we are/were to support them.

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare It’s the router, not the broadband that is the issue!

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

  • Tipz22
    Dawood Tipu 🌐 (@Tipz22) reported from East Ham, England

    @BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • goulcher
    Joseph (@goulcher) reported from Poplar, England

    @BTCare I think it's a billing issue. Can I DM you details to take a look? Im a new customer and haven't set up / don't know login details I'm afraid

  • goulcher
    Joseph (@goulcher) reported from Poplar, England

    @BTCare my fibre has been disconnected whilst I've been on holiday and I'm struggling to get in touch (tried several phone numbers). Also don't have my phone number for the connection (who does these days?!) - can you urgently help?

  • CouncellRach
    Rach (@CouncellRach) reported from Hounslow, England

    @BTCare can you advise when the broadband problems in Acton are expected to resolved. There seems to be conflicting information.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • Rosie_Bennett_
    Rosie Bennett (@Rosie_Bennett_) reported from Croydon, England

    @BTCare our hub is flashing purple and we have no internet - please help

  • AS_Northbank
    BℒᎯℂᏦ ℕℐᎶℋᏆ (@AS_Northbank) reported from Stratford, England

    Press make out like players can’t have a life, a player being out at 2am Thursday morning with a game on Monday, so what, @SkySportsPL & @btsport have us travelling home at stupid times of the week with work the next day, we just get on with it

  • stanjim
    Katie Laney (@stanjim) reported from Brentford, England

    @BTCare Still dropping in and out and very slow

  • GregoryTaylor86
    Gregory Taylor (@GregoryTaylor86) reported from Bromley, England

    @1_TRG @BTCare Trying having virgin broadband just as bad at times ,

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Caterham, England

    Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I did not receive a call back yesterday not at the promised time ie 9-11am nor till before 9pm a Month and the issue is still not resolved .. most incompetent #CustomerService is provided by #BT @BBCWatchdog BT is worst than #RogueTraders shown on your show

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare Yes I know. But there's no way to contact Openreach and they're failing to pass information on to Sky, so there is zero accountability to either the client or the end customer. This is rotten.

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices even if I take your word and assume a call back before 9PM but If a callback that was promised between 9am-11am and its not happened till now ie 20.32 should I expect that to happen in next 28 min ??? whereas it has never happened in last one month to get this issue resolved

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare Hi Rita - @Ofcom @OmbudServices failed promised call back again this is the case of worst customer experience ever... if any TV show like @BBCWatchdog wants me on their show for scoop against #BTGroup feel free to contact me

  • xkayleighkinsx
    😘 Kayleigh 😘 (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices failed promised call back gain - that was predicted - I have messaged #BT my phone number and account details to know what is the final outcome - a month to resole a issue - this is what customers are paying for inflated price and poor service ...

  • KaushalVP
    Kaushal Patel (@KaushalVP) reported from Hooley, England

    @BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

  • TristanEarl
    Tristan Earl (@TristanEarl) reported from Welling, England

    @BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices I am expecting a call from billing team today to resolve the incorrect charges on account if the supervisor fails to call me today then I will share all the details with you again ... its almost a month and the issue is still not resolved #CustomerService

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom @OmbudServices after spending 6 hours on 14th July followed by 3 hours a week after of my life over the phone to get this resolved and it still isnt so the supervisor clearly lied to me ... and #BT needs to fix this you have all the info from my 1st Private message so plz

  • GohilAnish
    Anish Damji Gohil (@GohilAnish) reported from Ealing Broadway, England

    @BTCare @Ofcom today I got a bill of £143... so the supervisor clearly lied over the phone on 14th July #OFCOM please help .. this is already causing me a lot of personal issues and financial trouble even though its #BT that is breaching contract by rising prices midway through the contact

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • SamLivingstone_
    Sam Livingstone (@SamLivingstone_) reported

    @BTCare Hi again The basic broadband we were promised whilst the fibre issue is ongoing hasn't worked all day. I was told it should work by 6pm but could take until midnight but here I am at 0046 and nothing....

  • jennys279
    Jenny (@jennys279) reported

    @BTCare I cancelled my email with you b4 you put price up however have had notification of money owed I can’t use other methods of communication as I don’t have any other products therefor don’t have an account number I have previously spoke to 2 overseas agents to cancel

  • BTCustomerBot
    BTCustomerBot (@BTCustomerBot) reported

    Hey @BTCare why is my internet speed 36Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

  • OssettMike
    Mike Ramsden (@OssettMike) reported

    @BrianDrian @BTCare Would you believe a complaint was logged almost three months ago; nothing has happened with it other than a letter about a month ago apologising for the length of time dealing with it!

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare I had the same thing when I tweeted but they seemed to get bored. Give them 24 hours and then log a complaint if it isn't sorted.

  • WendyWorker
    WendyO'Banton (@WendyWorker) reported

    @BTCare BT DontCare - so another day of broken promise. Stayed in awaiting a call which would happen before 9pm. Nothing. 2 day wasted for something which should be simple. What does a customer have to do to get help.

  • BrianDrian
    Nick Tordoff (@BrianDrian) reported

    @OssettMike @BTCare Just seen this via a round about route. Have you tried logging a formal complaint on the web site. You get a complaint number and then you can keep escalating. Don't do it on the phone because they will close it without your permission

  • YouGotPogbad
    YouGotPogbad (@YouGotPogbad) reported

    @BTSportBoxing @btsport I didnt win. I had to listen to your biased commentators. **** you all

  • lloydy3115
    Mike (@lloydy3115) reported

    @BTCare Yep spoke to Kevin today could not resolve the problem. Now the issue I have is I’m not about to take time off work for a fault at you end.

  • juliethomas994
    Julie Thomas (@juliethomas994) reported

    @BTCare Also not be been told I should never have been signed up for infinity2 as it is impossible to get that speed on my line