BT (British Telecom)

BT (British Telecom) Outage Report in Carshalton, Greater London, England

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The latest reports from users having issues in Carshalton come from postal codes SM5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Carshalton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Carshalton, Greater London, England 03/25/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Carshalton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Carshalton, London, Croydon, City of Westminster, Southwark, Feltham, Islington, Purley, Poplar, City of London, Paddington, Greater London, Hammersmith, Hounslow and Wandsworth.

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City Problem Type Report Time
United KingdomCarshalton Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Phone
United KingdomCity of Westminster Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Carshalton, England

Latest outage, problems and issue reports in Carshalton and nearby locations:

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • albsar1970 Al Sarpong (@albsar1970) reported from Lambeth, England

    The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS

  • Goonerlover69 ❣HANDCUFFED❣ (@Goonerlover69) reported from Croydon, England

    @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • RAZMIKSARGSYAN RAZZÆ (@RAZMIKSARGSYAN) reported from Stratford, England

    @btsport can the support team please message me

  • symbosimbo SiBurman (@symbosimbo) reported from London, England

    @soen @TalkTalk @bt_uk True! I just want a decent signal though.

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • eddibfit87 Edward berry (@eddibfit87) reported from Hammersmith, England

    @bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • DianaNye Diana Nye (@DianaNye) reported from Paddington, England

    @bt_uk 😂 the website page is down

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • enbsalmon40 Edward Salmon (@enbsalmon40) reported from Camden Town, England

    @bt_uk in the queue and you threw me out at 2100hrs. Absolutely disgraceful and I’m going to cancel my upgrade and leave you in September!

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • Simon_Colvin simon colvin (@Simon_Colvin) reported from Islington, England

    @bt_uk Definately don’t agree. All businesses have had their challenges and have had to respond as they could. Customers have been understanding as should have been. I’ve been waiting five weeks for broadband and still not sorted. Worst customer service ever even after complaint logged.

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • LPESSN LPESSN (@LPESSN) reported from Camberwell, England

    @ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • farawaylane farawaylane (@farawaylane) reported

    @bt_uk we spent 90 mins in a q this morning to query why you are trying to charge us for not returning items you never sent us, and why you haven't fixed our broadband in 10 days. Answer please.

  • colinmcclure Colin McClure (@colinmcclure) reported

    @bt_uk I am at the end of my tether here. Been told my FTTP services would be good today… guess what yet again no service. Getting ready to cancel at this rate tbh.

  • TimmyStevens9 Tim Stevens (@TimmyStevens9) reported

    My broadband has fallen off a cliff, wasn’t this bad in lockdown, sort it out, @BTCare

  • G4v1nM83 Gavin M (@G4v1nM83) reported

    @Danielraphael1 @DanielFactor13 @bt_uk Sounds like they need to get a BT engineer in to fix. Heard they’re a nightmare to pin down so maybe give them some slack…

  • emmajones1993 Emma Jones (@emmajones1993) reported

    @bt_uk can you tell me what is happening with the Internet issues in Wolverhampton please? Is the issue being sorted as it seems to be getting worse. It's affecting our business from being able to operate properly!

  • AllanDenny1811 Allan Denny (@AllanDenny1811) reported

    @bt_uk Probably the worst customer service to date, tried calling to discuss enforced changeover, no agents, called to cancel service. No agents, billing closed, customer service closed, account closed shocking level of "service"

  • evelinmoule Evelin Moule (@evelinmoule) reported

    @bt_uk I haven’t been able to get any service in over 24hpurd abroad. I need to contact my loved ones. Please HELP.

  • rickjm rick mills (@rickjm) reported

    @bt_uk your help line is ‘closed’? And no chat available.

  • MrBruceMan1 MrBruceMan (@MrBruceMan1) reported

    @bt_uk Why is the BT help Desk closed during the hours its meant to be open?

  • DanielFactor13 DanFactor (@DanielFactor13) reported

    @Danielraphael1 @bt_uk That's very poor service.