Is BT (British Telecom) having an outage in Caterham, Surrey, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) in Caterham, Surrey, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Caterham, Surrey, England

December 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (50.95%)
  • Phone (26.52%)
  • Wi-fi (9.88%)
  • E-mail (7.11%)
  • Total Blackout (2.95%)
  • TV (2.60%)

BT (British Telecom) Outage Map Near Caterham, Surrey, England

BT (British Telecom) in Caterham, Surrey, England Comments

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BT (British Telecom) Issues Reports Near Caterham, Surrey, England

Latest outage, problems and issue reports in Caterham, Surrey, England and nearby locations:
  • adriancammidge
    Adrian Cammidge (@adriancammidge) reported from London, England

    Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

  • LionofGlencoe
    EddieMackintosh (@LionofGlencoe) reported from Biggin Hill, England

    @1bounday_score0 @BTCare They do it every year or two deliberately slow you down slippery sods. Not falling for it again,rather go live in a cave.

  • MrPellizzoni
    Maurizio Pellizzoni (@MrPellizzoni) reported from London, England

    Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

  • MrPellizzoni
    Maurizio Pellizzoni (@MrPellizzoni) reported from Kingston upon Thames, England

    This should have been done Monday when I reported the problem. No Wednesday end of the day leaving my comknag without phone line and intenerendo for 3 full days! @btbusinesscare what are you planning to do to compensate me for the days lost! Please facts not more excuses!!

  • danjd_
    DJD (@danjd_) reported from Eltham, England

    Gutted @ScotlandSky have the SPFL rights. Very poor from @btsport to not match or better Sky’s offer. Scottish fans are now going to be subject to the woeful analysis and pre/post match coverage. Sad times.

  • EricStoller
    Eric Stoller (@EricStoller) reported from Kingston upon Thames, England

    @BTCare Hi. I used to be a BT fibre customer but I found even the fastest BT internet speeds to be far too slow when compared to other services.

  • SurreyArtSchool
    Surrey Art School (@SurreyArtSchool) reported from Dorking, England

    @BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

  • Wuuff
    Petunia Winegum (@Wuuff) reported from Lambeth, England

    @BTCare The person claiming to be a BT engineer. I had a similar call two weeks ago. He referred to himself as a BT engineer (not Openreach) and told me there was something wrong with my Hub and I needed a replacement. He put the phone down on me when I asked him too many questions.

  • LexOfBeard
    Laaarvely (@LexOfBeard) reported from Lambeth, England

    @BTCare Nothing wrong with BT to be honest and the fact you replied faster than @SkyUK is epic. Im tired of their crummy service so would like to see who would value my meagre business

  • Wuuff
    Petunia Winegum (@Wuuff) reported from Lambeth, England

    @JHughes_11 @BTCare They’re fake. I had the same after getting a new hub. I suspect our customer details have been compromised.

  • jaystoker
    Jason Lee Stoker (@jaystoker) reported from Knockholt, England

    @btsport @btsportfootball why on earth are you giving that bitter bald piece any air space. Stewart Robson knows less about football than I do about space exploration (why he never got a job at AFC). He’s just and angry man 😂

  • Wuuff
    Petunia Winegum (@Wuuff) reported from Lambeth, England

    @BTCare No, customer service about 40 mins ago. Engineer left at 11am after 3 hours. Said he was escalating it to another team at BT to sort it today by remote access. He knew it was an emergency situation, yet I’ve been left hanging.

  • Wuuff
    Petunia Winegum (@Wuuff) reported from Lambeth, England

    @BTCare Broadband upgraded to superfast on Monday, lost all connection from that day. Engineer came today & wasn’t able to fix it. Said he was referring it to u for remote access. That was 4 1/2 hours ago. Rang BT who said nothing on their system. A 2nd engineer is due tomorrow.

  • JonathanAvis87
    dufus (@JonathanAvis87) reported from Croydon, England

    @girondins are only 4 points above 3rd bottom @btsport commentator right now in @PSG_English Vs @LOSC_EN game, idiot commentator saying can’t rule @girondins #Bordeaux out of the running for top spots, 19 whole points below PSG at top. #PSGLILLE game live now BTSPORT2 #ligue1

  • AdeW1988
    ADW (@AdeW1988) reported from Bromley, England

    Not sure why you’re surprised. Absolute joke of a pundit and a total embarrassment to @btsport . Get that awful, boring, monotone, ill-informed bloke off of your excellent football programming. Genuinely the very worst pundit out there.

  • Chri3youtwit
    Chris Francis (@Chri3youtwit) reported from Bromley, England

    Oh Chris Sutton just shut ******** up please, the blokes a **** @btsportfootball #BTSport

  • Vollverayn
    Gameness79 (@Vollverayn) reported from Merton, England

    @BTSportBoxing @btsport What a idiot!!!!

  • alexbremer
    Alex Bremer (@alexbremer) reported from Croydon, England

    I've tried to complain 3 times today about the COMPLETE lack of service from @bt_uk, and been hung up on 3 times... they've messed up every single aspect of my order - terrible, appalling service! @BTCare - this rumbles on and on

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare you just keep getting better and better. Complaints team finally call and let it ring twice! I then called back and speak to the help team who then decided to hang up the phone!! I really don’t know how your Company exist

  • tweetsfromben
    Ben Isaacs (@tweetsfromben) reported from Bromley, England

    @Jayem80 @espnplayer @btsport I’m never sure how the rights work for BT. It’s a Fox game but they show CBS exclusives so…

  • esspekay
    SPK (@esspekay) reported from Eltham, England

    Why have @btsportfootball @btsport got two ex celtic players in the studio for a Rangers match? **** this shit #mute

  • EvelynBA64
    EvelynBa (@EvelynBA64) reported from London, England

    It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

  • apwardbuilding
    A P Ward Building (@apwardbuilding) reported from Bromley, England

    Sorry our phone lines are still not working after nearly a week now with a big thank you to @btbusinesscare & their complete incompetence.

  • THEORIGINALMB
    MB (@THEORIGINALMB) reported from London, England

    @ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

  • HBurness
    Helen Burness (@HBurness) reported from Lambeth, England

    @BTCare Hi - it is not working and asking for a valid number. Please advise on next steps?

  • HBurness
    Helen Burness (@HBurness) reported from Lambeth, England

    @BTCare hi am in SW16 with no broadband at all and a lot of urgent work to do - is this area affected by an outage? Any idea on resolution time?

  • Gazz_18
    Gazz Eighteen (@Gazz_18) reported from London, England

    @BTCare Any issues in the W1D London area with Broadband? No connection here?

  • curtiz58
    Victor (@curtiz58) reported from Lambeth, England

    @btsport When will this seasons Bundesliga Matchday 1,2 and 3 appear in Catch Up on the BT Sport App as only last season is there #help

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

  • CourtenayJayne
    Courtenay Kusitor (@CourtenayJayne) reported from Lambeth, England

    @BTCare as I said, terrible user experience, couldn’t even view my online bills to get the account number. Please feedback to #tech

  • CourtenayJayne
    Courtenay Kusitor (@CourtenayJayne) reported from Lambeth, England

    @BTCare Nope, it’s not, I’m a Business Customer. Paper free so no bills. Had no choice but to scream my way through to a manager. Sorted now

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • AlisonStammers
    Alison Stammers (@AlisonStammers) reported from Bromley, England

    @BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare the most appalling customer services I have ever encountered.

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare It’s the router, not the broadband that is the issue!

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • Rosie_Bennett_
    Rosie Bennett (@Rosie_Bennett_) reported from Croydon, England

    @BTCare our hub is flashing purple and we have no internet - please help

  • GregoryTaylor86
    Gregory Taylor (@GregoryTaylor86) reported from Bromley, England

    @1_TRG @BTCare Trying having virgin broadband just as bad at times ,

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Caterham, England

    Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

  • heypresto
    Andrew Taylor (@heypresto) reported from Crawley, England

    @BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • MoroccanPete
    Pete (@MoroccanPete) reported

    @nikegbite @BasKlessens @1CraigFisher @btsportfootball @AFCAjax @btsport What stupid reply. The level of competition in England is far beyond that of Holland. Liverpool got to the CL final with Trent playing most games in the run to the final.

  • MACDUIE
    ALISTAIR MACKAY (@MACDUIE) reported

    @Scarytoes @SamODonnell20 @btsportfootball @btsportscore @LFC @btsport @premierleague Never said there was a Scot in Istanbul

  • prankstersinc
    Mick Saunders (@prankstersinc) reported from York, England

    @TomFairhurst91 @BBCSPOTY @james_willstrop @BBCSport @GaryLineker @clarebalding @GabbyLogan The problem is there is not enough money in it I suspect to get mainstream coverage. SquashTV and coverage by BTSport are increasing viewers I think but marginally. Hopefully if it can get Olympic coverage in Paris then that may help. Criminal as it’s truest the beautiful game!

  • TheOldStagGamer
    The Old Stag Gamer (@TheOldStagGamer) reported

    @bossdrums @YITechnology Apparently a DNS issue, have been told BT have blocked the camera site. All I was told was to factory reset the router but if other have the very same issue it can’t be 20 routers on the blink! Get in touch with @BTCare

  • Diamond__Dog
    Red Dead Stranding (@Diamond__Dog) reported

    @1CraigFisher @btsportfootball @AFCAjax @btsport Yes, I support Liverpool, but Im not a biased fool.

  • daniel46771900
    #SackMourinho (@daniel46771900) reported

    @1CraigFisher @BasKlessens @btsportfootball @AFCAjax @btsport Yet this mid table team can win finals 😂😂 and you support chokers FC 😂😂😂

  • 1CraigFisher
    Craig Fisher (@1CraigFisher) reported

    @daniel46771900 @BasKlessens @btsportfootball @AFCAjax @btsport Shaqiri, joke of the day is your mid table team and shit manager

  • 1CraigFisher
    Craig Fisher (@1CraigFisher) reported

    @Diamond__Dog @btsportfootball @AFCAjax @btsport U said he’s not in gd form, idiot.

  • 1CraigFisher
    Craig Fisher (@1CraigFisher) reported

    @daniel46771900 @BasKlessens @btsportfootball @AFCAjax @btsport U support united stop talking with elite clubs

  • daniel46771900
    #SackMourinho (@daniel46771900) reported

    @1CraigFisher @btsportfootball @AFCAjax @btsport Your not unbeaten you lost to Napoli PSG and that random shit team in the UCL 😂😂