Is BT (British Telecom) having an outage in Caterham, Surrey, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Caterham, Surrey, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Caterham, Surrey, England

September 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.19%)
  • Phone (18.38%)
  • E-mail (9.35%)
  • Wi-fi (5.92%)
  • Total Blackout (4.36%)
  • TV (2.80%)

BT (British Telecom) Outage Map Near Caterham, Surrey, England

BT (British Telecom) in Caterham, Surrey, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Caterham, Surrey, England

Latest outage, problems and issue reports in Caterham, Surrey, England and nearby locations:
  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • AlisonStammers
    Alison Stammers (@AlisonStammers) reported from Bromley, England

    @BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare the most appalling customer services I have ever encountered.

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare It’s the router, not the broadband that is the issue!

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • Rosie_Bennett_
    Rosie Bennett (@Rosie_Bennett_) reported from Croydon, England

    @BTCare our hub is flashing purple and we have no internet - please help

  • GregoryTaylor86
    Gregory Taylor (@GregoryTaylor86) reported from Bromley, England

    @1_TRG @BTCare Trying having virgin broadband just as bad at times ,

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Caterham, England

    Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

  • heypresto
    Andrew Taylor (@heypresto) reported from Crawley, England

    @BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare Yes I know. But there's no way to contact Openreach and they're failing to pass information on to Sky, so there is zero accountability to either the client or the end customer. This is rotten.

  • xkayleighkinsx
    😘 Kayleigh 😘 (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • KaushalVP
    Kaushal Patel (@KaushalVP) reported from Hooley, England

    @BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

  • Tobys__Mummy
    Rachel Corrie 🏳️‍🌈 (@Tobys__Mummy) reported from Epsom, England

    @BTCare Hi, please can I ask why your colleagues at BT Openreach are CONTINUALLY telephoning my Grandmother about selling her internet broadband?? She’s 94 and doesn’t need the internet. When I explained this AGAIN on the phone earlier, you hung up on me. Unbelievably rude.

  • andysmith007
    Andy Smith (@andysmith007) reported from Crawley, England

    @NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

  • craig_mbu
    Craig 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@craig_mbu) reported from Crawley, England

    @BTCare you got an email or phone number I can use to make a complaint

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • danilo_brg
    danilo (@danilo_brg) reported from London, England

    @bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

  • pgoodgame
    Peter Goodgame (@pgoodgame) reported from Charlwood, England

    @BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare I'm out. Please cancel my contract. This is no longer acceptable

  • c_cantore
    Cristiano Cantore (@c_cantore) reported from London, England

    @BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Every day it goes down

  • Chrissie202
    Chrissie Lockyear (@Chrissie202) reported from Sevenoaks, England

    @BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

  • Lucanesque
    That chap (@Lucanesque) reported from London, England

    @julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

  • Aaron1OS
    Aaron Os (@Aaron1OS) reported from London, England

    @bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

  • LimehouseDan
    London Dan (@LimehouseDan) reported from London, England

    @BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

  • COS__73
    CiaránwithaC (@COS__73) reported from London, England

    @BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

  • nstweets97
    Nikhil (@nstweets97) reported from London, England

    WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

  • carlbob
    carlbob (@carlbob) reported from London, England

    @BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

  • Tony_Warren
    Tony Warren (@Tony_Warren) reported from Surbiton, England

    @BTCare no signal in the KT6 area, any known problems?

  • capitalagents
    CapitalEstateAgents (@capitalagents) reported from Bromley, England

    @btbusinesscare @bt_uk @BT Yes but we have spent the last 24 hours getting nowhere. Our lines are off 0208-309-0888. Please help and not send to me a automated website.

  • capitalagents
    CapitalEstateAgents (@capitalagents) reported from Bromley, England

    @btbusinesscare we have been cut of for 24 hours due to your incompetent manager. And we came back to BT....sold the dream-delivered a nightmare. Help....@bt_uk @BT

  • Abadesi
    Abadesi (@Abadesi) reported from London, England

    Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

  • T_Rendell
    Tom Rendell (@T_Rendell) reported from London, England

    @BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

  • jfcfc2107
    John 🌟 🇬🇧 (@jfcfc2107) reported from Crawley, England

    @tim_rolls @btsport @SkySportsPL I know Tim. Piss poor really

  • Janebcd
    Jane Doy MBPsS (@Janebcd) reported from London, England

    @BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

  • pettaw
    Andrew Petterson (@pettaw) reported from London, England

    @BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • toddy7105
    Chris Todd (@toddy7105) reported

    @BTCare I never seen that e mail so I would of never of know mate

  • Lisa_letham
    Lisa Letham (@Lisa_letham) reported

    @BTCare I spoke to them. They say there is a problem with the Yahoo server. Why don’t you say this on your website and keep people updated? #Frustrating

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare fancy explaining what the hell is wrong with your internet today? Because we are 5 mins away from calling Sky to switch back. Waste of money and rubbish customer service.

  • xoMissCjox
    𝔈𝔵𝔱𝔯𝔞𝔱𝔢𝔯𝔯𝔢𝔰𝔱𝔯𝔦𝔞𝔩 (@xoMissCjox) reported

    @BTCare hi, absaloutly outraged that we are still waiting after 5 weeks to have our internet set up after being told 5 days. Noones helping, making a formal complaint on all platforms if this is not done!

  • Gary7Bell
    Gary Bell (@Gary7Bell) reported

    @btbusinesscare phoned again to report the issue this member of staff has sent ANOTHER engineer out who has once again informed me he cant fix anything because BT have cut my number off This is a disgrace completly & utterly disgusting that im still in the same position as day 1

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare worst internet we’ve ever had. Won’t connect to WiFi, won’t even load the log in page. Looks like we’re going back to sky!

  • chantelle_jayne
    charntellecharntelle (@chantelle_jayne) reported

    @BTCare I don't have a ref number ATM, but BT have just texted and an engineer is supposed to be arriving this morning. Thanks for your help.

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare After being passed to Bhavia in India and giving him my mobile number to call me back incase there were any issues he cut me off and didn’t call me back. Issues still not sorted.

  • mickmartin_bow
    Mick Martin (@mickmartin_bow) reported

    @BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

  • WilliamNB
    William (@WilliamNB) reported

    @BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???