BT (British Telecom)

BT (British Telecom) Outage Report in Surbiton, Greater London, England

Problems detected

Users are reporting problems related to: internet, e-mail and wi-fi.

The latest reports from users having issues in Surbiton come from postal codes KT5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Surbiton, Greater London, England 05/13/2025 13:20

May 13: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (16%)

    E-mail (16%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Surbiton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Tower Hamlets, London, Bermondsey, Ealing, Paddington, Croydon, Wembley, City of Westminster, Southwark, Hackney, Walton-on-Thames, Surbiton, Beckenham, Deptford and Holborn.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomTower Hamlets Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

  • Nazzzzzz1000 Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported from Lambeth, England

    @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • ilopezcard Ingrid Lopez Cardona (@ilopezcard) reported from Lambeth, England

    @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

  • JohnnyDowling10 Johnny Dowling (@JohnnyDowling10) reported from Croydon, England

    It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

  • Janietip Jane Tippett (@Janietip) reported from Camberwell, England

    @bt_uk Everyday since Friday #Broadband has gone down around this time. In and off all day and then again late afternoon. #troubleshooter every day but still happens. Weather related???

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • johndurant63 john durant (@johndurant63) reported from Islington, England

    @bt_uk waited five hours for a engineer No communication Anotherost customer

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • johndurant63 john durant (@johndurant63) reported from Islington, England

    @bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • darrentedeschi darren tedeschi 🇦🇺 🇮🇹 🇺🇦 (@darrentedeschi) reported from Islington, England

    Love it! Just got a message off @bt_uk about now having to wait till July 29! 2 days b4 installation I received a message about today being delayed and now another message reads above...wait a month! Such bad communication!

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Reddevil_379 Reddevil (@Reddevil_379) reported

    @ManUnitedZone_ @btsport If he was English probably scholes wouldn't had any problem

  • Han00211 Han 🔰 (@Han00211) reported

    @UtdPlug @btsport This legends are unreal slandering Antony for spinning 360° but **** riding Paguire They are part of the problems too imagine if we listened to them and hired Pochet 💀

  • killswitch_ssj Killswitch | SaiyanGod (@killswitch_ssj) reported

    @UtdPlug @btsport That’s why your country fricking sucks In Football !

  • Ibiri_omoniggs Ibiri Omonigho Winner❎ (@Ibiri_omoniggs) reported

    @ManUnitedZone_ @btsport BT Sports, worst pundits to list to

  • Jabazz0044 Jabazz004 (@Jabazz0044) reported

    @UtdPlug @btsport If it was Rashford or Henderson who did that skill all papers would have headlines of that skill this morning showering him praises and all.. Just because Anthony ain't British it's a problem. Don't hate please..... He did nothing wrong that's what makes football fun. I loved it

  • SteveALee Steve Lee (@SteveALee) reported

    @bt_uk hi, am thinking of dropping the phone from our broadband now it is annoption. But how will the fault check service then work as we have to enter a phone number? Wondering as just had to use it to confirm fault.

  • SubhadipDhar92 Subhadip Dhar (@SubhadipDhar92) reported

    @UtdPlug @btsport Yeah that's why the football is never coming home

  • GayleGledhill 🌟gayle gledhill🌟 (@GayleGledhill) reported

    @bt_uk phone line issue causing multiple issues, including loss of broadband -how long before we stop paying the bill until it’s resolved?? Home hub mini sent out but less than useless due to no signal

  • Teddytart13 Edward Reid (@Teddytart13) reported

    @UtdPlug @btsport It gets fans excited . Obviously Scholes likes boring crap players like Maguire

  • OhMyBossman Seraphim (@OhMyBossman) reported

    @ManUnitedZone_ @btsport He just like Rooney, never reach their peak peformance because injury, Rooney never look the same after injury vs Munich in 2010 and thats like Rashford.