BT (British Telecom) Outage in Epsom, Surrey, England

@btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

@bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

@bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

@btsport @WWEUK Awful decision!!!

@bt_uk never have I been treated so badly by a company, especially after you've compromised my security! I don't need abusive phone calls on top of the worst customer service full of contradictory information each time and at least a 40 minute wait each time I call you. Rude

@btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

@bt_uk wow BT so I am a loyal customer of 8 years, pay a ridiculous amount a month and now you want me to pay £4 more a month for BT sport! So much for loyalty!

@UKMetsOnline @Mets @Yankees @btsport @MLBTV @SNYtv @mlbatbat @wcbs880 @Lez_Mets Gutted the game has been called 🤬 To make it worse it’s pouring down here as well I hate the rain 😩

@bt_uk your Bt Faults website is broken. Won’t let me book an appointment for an engineer. Pls help 😩

Anyone who is into being violated by their broadband service provider, contact @bt_uk’s customer service! Grotesque! Insane! Kafka-esque!

Not sure what’s been worse. This game, Spurs or @btsport awful YouTube stream #UCLfinal

@RobbieKnox @btsport It was fine for the Chelsea match on Wednesday, but that may be down to the fact there was only two of us watching it

@j_tran18 @btsport sound still going but have huge red and white tracks where the players are running it's truly awful. This must never be allowed to happen again and must be available on teresstrial in the future

And on top of that subtitles which cannot remove blocking bottom of the pitch and whoever is typing it is clueless on names of players, new cheese = now chase ffs @btsport this is awful

@btsport what an awful service trying to watch #UEFAChampionsLeaguefinal continually freezing on u-tube and missed the penalty disgusting allowed to have both European finals pitiful coverage and should never be allowed to happen again

Great idea to have the Champions League final streamed online when the thing just stops and starts why not just have it free on your channel for one game!! BT are shit!! #ChampionsLeagueFinal #BTSport

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

@SteveP37 @btsport Steve that’s why I cancelled them. @SkySportsPL are bad enough, but I need my football fix. Never liked @btsport

@btsport getting a bad echo from the background noise with the football on my tv

@btsport **** off with your freezing live stream. I’m trying to watch #BARLFC

@threeredkings No they won’t- @btsport @bt_uk has no issue charging for 24 / 7 WiFi & delivering 16/7 service but offering an upgrade to get a refund when service fails.

@btsport arm was in front of his body ,goal all day long ,stupid to even discuss it

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@peterjarrett3 @mrjakehumphrey @Lionesses @ManCityWomen @btsport Two stupid question if I’m honest. Women get paid less because no1 watches it because it’s shit (hard facts). And to your second question who actually cares

@tommyhill33 @btsport @btsportmotogp I am EE mobile phone network and got it for £5 a month on 3 devices just down load the app to the tv and sign 👍👍👍👍 or use a laptop and usb to hdmi lead to the tv 👍👍👍 a

this is why i dont want potch at United . every season they are close to something they always bottle it under him and always go on a bad run at the wrong time of season. keep ole in charge. if ole gets us top 4 and maybe fa cup keep him @ManUtd @btsport

@btsportfootball @btsportscore @btsport @premierleague Absolute bullshit Lloris gets in...he’s had a poor season!

@jackpearce22 @RyderBarnes On @btsport @martinkeown5 suggesting hes better than Declan Rice. @seanlongstaff97 has started 7 games, looks like belongs in prem. Can only get better and #rafa will only help that! One for the future & @England fans should hope Benitez stays to help him mature over nxt few yrs

Over a month now without telephone line. @bt_uk case manager is Liam, but despite my calls no callback to say sorry, or what’s happening. Appalling service from @BTCare @bt_uk

if we recruit potch in the summer . wrong decison for me . without his key players . he isnt that great . last 3 games have been awful . keep #olegunnarsolskjaer @ManUtd #FACup @btsport @SkySportsNews

@btcare it’s now over 2months since I was promised a free amazon echo dot as part of renewing my broadband contract in Nov 2018. Despite numerous phone calls & asking for a complaint to be loaded I still do not have the dot nor any response to my complaint. Come on bt.

opening 12 mins very poor . we haven't got going .. come on @ManUtd we need to be faster .. @btsport #FACup

@BTCare Hi. It says service seems ok but my super fast broadband is much slower than usual

what a first game for #OleGunnarSolksjaer @ManUtd 😊😊 never would of happend under jose . 5 goals attacking football players were trying things players were happy ..keep it going lads @btsport

@btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

@TonyAdams @btsport You should have got down there and pulled the shirt back on

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

@btsport your customer service is disgusting.

@btbusinesscare @bt_uk @BTCare WTF can someone from BT call me to deal with this problem, and stop passing the blame one to another!!!

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

This should have been done Monday when I reported the problem. No Wednesday end of the day leaving my comknag without phone line and intenerendo for 3 full days! @btbusinesscare what are you planning to do to compensate me for the days lost! Please facts not more excuses!!

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare Hi. I used to be a BT fibre customer but I found even the fastest BT internet speeds to be far too slow when compared to other services.

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

@BTCare The person claiming to be a BT engineer. I had a similar call two weeks ago. He referred to himself as a BT engineer (not Openreach) and told me there was something wrong with my Hub and I needed a replacement. He put the phone down on me when I asked him too many questions.

@BTCare Nothing wrong with BT to be honest and the fact you replied faster than @SkyUK is epic. Im tired of their crummy service so would like to see who would value my meagre business

No internet all day on Sunday and all day today. @bt_uk response ‘someone will phone you back in 72 hours’ What the hell am I paying for. So sick of this service.

@bt_uk Just the same rubbish as normal. Just have to count down my contract with you and move to another supplier. Appreciate not your fault but have spent more time speaking to bt than a lot of my relatives and just going to out down as bad experience thank god neighbour not with you

@bt_uk nah fix your shite

@sockeyejo Bit mind you I am with #bt_uk and they have ruined #ChampionsLeague and their #broadband is crap so what I know lol. Perhaps should just watch #bbc on Freeview.

@bt_uk a very slow internet :/

@bt_uk @Ofcom thanks @bt_uk really top customer service again

@bt_uk Yep today was the fourth call in a series to try and fix the mess, 35 min this time, now waiting for a supervisor to call back, at this stage my line is being cancelled tomorrow!

@bt_uk You can't provide like for like service. My superfast fibre broadband isn't available so I'm being cut to 3-7mbps internet speeds which also means my TV service isn't available either because you can't guarantee the service with that connection.

@Ofcom hi, I'm trying to find out more details about the 10Mpbs Broadband USO and when I'm going to be able to receive my legal rights (current get 6.5Mbps). OpenReach (@OpenreachHelp) have told me to contact BT (@bt_uk). BT have told me to contact OpenReach. Please help

.@BTCare @bt_uk I'm in the process of moving house and was trying to arrange taking my broadband and TV package with me. Turns out it's not available at the new place but I'm still het for cancellation fees even though it's not my fault. That's a shambles of a service.