BT (British Telecom) Outage in Epsom, Surrey, England

Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

@bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

@bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

@bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

@bt_uk my internet has just gone down in SW4, my hub has the orange light

@bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

@bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

@bt_uk Still having issues unfortunately

@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

@btsport why are you not making it easy for your customers to pause your service like sky

@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,

@bt_uk is the worst. Can’t even play warzone or Fifa without lagging out🤔🤬

@bt_uk Feel like Lidl or netto would offer a better internet service that you!

@bt_uk No engineers came today - no confirmation if they will come tomorrow. What a way to treat customers during this time @bt_uk @BTCare @OpenreachHelp

@bt_uk I’m getting sick of the rubbish service in South West London, sort it out

@bt_uk It never solves the problem, and with the current situation I would rather that everything was 100% guaranteed working at the exchange end before we let anyone else into the house. When EVERYTHING else has been ruled out, then we would be consider an engineer in the house. Thanks

@bt_uk Hi after numerous dropouts, poor up and download speeds I’m at the end of my tether. I’m working from home and rely on my internet. All of your diagnostics say there’s no fault, yet I can’t even open the recent email from you about my bill... please advise

Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

@bt_uk @Tnulty95 I think if you’re going to search BT and reply to customers tweets it should be to see how you can help, not to see how you can make us look stupid by asking irrelevant questions! You guaranteed 50mbps and we are getting 5!!

@bisping @btsport Damn keeping Gastelum in there too

I swear to **** @bt_uk I've literally just had an engineer out like 2 months ago this is not the time for my wifi to be ******* up