BT (British Telecom) Outage in Epsom, Surrey, England

@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

@bt_uk I am livid. Absolutely Livid with your service right now

@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

Why is my broadband not working in West London @bt_uk?

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind

whats the point of selling wifi service if there is a very bad coverage? 😡 @bt_uk

@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

@bt_uk My parents have received automated landline messages apologising for not having fixed the problem with broadband. Does BT do this? Yes their account is with and they have not reported anything.

@bt_uk @rioferdy5 A useless moribund organisation with no concept of customer service, incorrect billings!

@bt_uk Your WiFi is ******* ****... End of. Not happy at all

@bt_uk Hi Laura, what is it that you want to help me with?

@bt_uk fix your ******* **** wifi

@bt_uk Thanks, that’s useful. My complaint is about hybrid connect, it didn’t work on arrival so I was advised to get connected and then complain

@bt_uk @bt_group another day another failure to provide me with the service I’m paying for. Working from 0600-0900 Sunday isn’t ideal but essential due to @bt_uk being unable to provide the broadband I’m paying for. Absolute rubbish service

@bt_uk hi! Need to make a complaint and claim on my stay fast guarantee - who do I need to talk to?

@btsport stop sensoring the interviews man we have just watched them punch ten bells out of each other and your worried we give a **** about a swear word

**** @ufc @btsportufc @btsport for censoring interviews I've watched a man have his dislocated on the same show. Let me hear what ******** these guys say