BT (British Telecom) Outage Report in Purley, Greater London, England
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The latest reports from users having issues in Purley come from postal codes CR8.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: City of Westminster, London, Croydon, Southwark, Hounslow, Hammersmith, Southall, Mitcham, Kensington, Brentford, Caterham, Catford, Bromley, Fulham and Purley.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi | |
| City of Westminster |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Will Ashley
(@willjashley) reported
from
Camberwell, England
@bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!
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LPESSN
(@LPESSN) reported
from
Camberwell, England
@ashley_jp_83 @TKASMrShepherd @RaynerSport At the end of the day it all boils down to TV money. Both Sky and BTSport wanted the games back as they weren’t going to pay the full amount. Women’s game would have been easier to restart.
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Gavin McLelland
(@gmac7000) reported
from
Merton, England
@bt_uk - internet down in SM4. Any update on the problem?
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Jane Lyons
(@JaneBLyons) reported
from
Camberwell, England
Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please
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FranCfc🏴🇨🇦
(@chelseafran) reported
from
Croydon, England
@bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine
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SiBurman
(@symbosimbo) reported
from
London, England
@soen @TalkTalk @bt_uk True! I just want a decent signal though.
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Emily Ray
(@emilyraylondon) reported
from
London, England
@bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster
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Al Sarpong
(@albsar1970) reported
from
Lambeth, England
The look on Auba’s face, and no replay offered by @btsport! Must be a bad injury. Gutted really because he has been our best player of late, quite frankly. Speedy recovery, @Bernd_Leno! 🤞🏾 #BHAARS
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Jobless Azzy
(@AzzyChill) reported
from
Richmond, England
So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?
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Steve
(@stevetom110) reported
from
Eltham, England
@btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡
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peter gardner
(@petergardner50) reported
from
London, England
@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .
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Kieran Shew
(@shoeburger) reported
from
Merton, England
Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog
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Kara Godfrey
(@KaraWillow) reported
from
Lambeth, England
@bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?
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Ollie Geale
(@OllieGeale) reported
from
Camberwell, England
@benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣
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❣HANDCUFFED❣
(@Goonerlover69) reported
from
Croydon, England
@bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔
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Foss
(@fackjossey) reported
from
Lambeth, England
Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.
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Ollie Geale
(@OllieGeale) reported
from
London, England
@themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!
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Gayle
(@GByford75) reported
from
Merton, England
@bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks
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Edward berry
(@eddibfit87) reported
from
Hammersmith, England
@bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Nowak
(@Reed_Seriously) reported
@bt_uk i need help immediately my grandparents line is down AGAIN and they have no means of contacting us or emergency services and their fall line to the carers. The phone number keeps cutting me off can someone call me now!!!!
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Zahid noor
(@dr_zahidnoor) reported
@bt_uk @MoneyTelegraph awaiting transfer of phone line to digital service since 22/4/21. No service since. Contacted customer service on numerous occasions. Very kind and helpful staff but unable to resolve the issue. Without land line for more than a month.
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ℙ𝕒𝕦𝕝 🐵🎧🇲🇾🇬🇧
(@VinylYesPlease) reported
@bt_uk Yes this is being dealt with via messenger. It shouldn’t have got to the point where we were disconnected. We don’t have great phone signal where we live so data usage is being used more than it should.
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Kat
(@Kimiikoo) reported
@bt_uk Not really good enough though, is it? You’ve told me twice there’s an external fault that seemingly no one can be bothered to investigate. Then you ‘fixed’ an issue that wasn’t there. Then you replace the Hub but the fault is still there. But as long as you get my money, it’s ok.
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Em
(@EmmaXxx97) reported
@bt_uk and now BT aren't responding. Great customer service
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Lucy Chiswell
(@lucychiswellx) reported
@bt_uk Last update was around two weeks ago. Nothing since. And regarding the debt collectors I hadn’t realised it had got that far! Only after receiving a letter, text and email from the debt collectors. I will be raising a complaint as this has caused a huge amount of stress!
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Kush Ladani
(@kushty86) reported
@bryan1973 @mrjakehumphrey @btsport Good point although there’s always a slight delay and I think my broadband leads to some streaming issues at times
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Andy Egan
(@andyeganuk) reported
Escalated and got nowhere . Completely inflexible . Every business is adapting to the new Covid world . @bt_uk computer says ‘No’ 😡🤬 very disappointed. Have a word with @EE , they will teach you about customer service . Oh yes .. same company 🤯
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Stephen Gatfield-Holmes
(@sgatfieldholmes) reported
I give up with @bt_uk We’ve had so many problems with the #BTTV service, 1 engineer visit, 2 boxes & I’ve lost count with how many times we’ve had to reset the TV Box. I’ll just go back to watching everything on catchup on my AppleTV. It’s much easier and FREE #wasteofmoney #fail
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Xenophon Law
(@TheXentertainer) reported
@bt_uk Just a thought: my box is a T2100...wouod that have any reason for the recent upgrade issue?