BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 01/21/2026 15:15

January 21: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wandsworth, Hounslow, Croydon, City of Westminster, Bexleyheath, Tadworth, Southall, Hammersmith, Sevenoaks, Orpington, Caterham, Reigate, Greater London and Thames Ditton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomWandsworth Internet
United KingdomHounslow Wi-fi
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    @bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

  • RotarianZena Rotarian Zena (@RotarianZena) reported from Halstead, England

    Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out

  • Djbarryc Barry c (@Djbarryc) reported from Bromley, England

    @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • sahabedi Ali Abedi (@sahabedi) reported from Merton, England

    @SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

  • L_Alborough_ Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • erskineandrew Andrew Erskine (@erskineandrew) reported from Sevenoaks, England

    For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • glebefootball Glebe Football Club (@glebefootball) reported from Bromley, England

    I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • EileenLee7 Cat's Mum (@EileenLee7) reported

    @bt_uk my wifi has gone down. Postcode SK4 4PF is this an area fault?

  • HeidiNagaitis Heidi Nagaitis (@HeidiNagaitis) reported

    @bt_uk No - but it's a BT managed pole. According to their service provider, we can't do anything until BT fit a new pole and reconnect the cables to the property.

  • ri_builders R & I Builders Ltd (@ri_builders) reported

    @btbusinesscare why is email so slow?

  • Gunstrikes cam (@Gunstrikes) reported

    Bridge Tap Bridge Tap Bridge Tap, what a terrible fault that still hasn’t been fixed! Coming up to 2 whole weeks without broadband and internet @bt_uk @OpenreachHelp @WeAreOpenreach

  • toffeetom Thomas Davies (@toffeetom) reported

    @bt_uk hi my broadband speeds are well below what I am supposed to be guaranteed but I cant get access to your online chat for help. Is there anyone available to help please?

  • sam27067336 Sam (@sam27067336) reported

    @bt_uk well i could well and truly cry BT ! 4 engineers and numerous more phone calls and still unable to do any downloading with 5 speed . 30 min wait on phone . We are finally leaving you today . DISGUSTING CUSTOMER SERVICE

  • DanFranklin90 Dan Franklin (@DanFranklin90) reported

    @EE @bt_uk Hey. If my Dad upgrades to the new BT Halo 3 + broadband & I decide to switch my phone network, would I be entitled to a 10% discount if I bought a sim only plan? Regards, Dan

  • Gunstrikes cam (@Gunstrikes) reported

    @bt_uk My bad didn’t know that still, freedoms a must right now without connection. Big up James from Openreach who couldn’t fix the fault and not telling me what the fault is

  • Gunstrikes cam (@Gunstrikes) reported

    @bt_uk Should apply as an engineer came and couldn’t fix it, been down since 4th November and still not had compensation I don’t think lmao scammed

  • janettebaker5 janette baker (@janettebaker5) reported

    @bt_uk has there been issues with the internet mine has been off 2 hours only just back on