BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 01/18/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Caterham, Croydon, London, Reigate, Hammersmith, Greater London, Thames Ditton, Redhill, Leatherhead, Southwark, Wandsworth, Hounslow, Dorking, Bromley and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Phone
United KingdomCaterham Internet
United KingdomCroydon Wi-fi
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • gxyred Jared (@gxyred) reported from Lambeth, England

    @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

  • _gary_white_ Gary White (@_gary_white_) reported from Merton, England

    Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

  • juliewinch Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England

    @bt_uk why has my broadband been so bad for 3 days now !!

  • livefr33diehard C.N. (@livefr33diehard) reported from Bromley, England

    @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

  • bobmontefusco Robert Montefusco (@bobmontefusco) reported from Bromley, England

    @btsport Tell Savage he looks like an idiot with that coat !

  • MarkPaton84 Paton (@MarkPaton84) reported from Lambeth, England

    For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • AndRaffan Andrew Raffan (@AndRaffan) reported from Eltham, England

    @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

  • OhbPark ParkParadeTrappyOHB (@OhbPark) reported from Brentford, England

    Could some one look at this **** my team 😢@ManUtd @btsport

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • Sonjamclaughlan Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

  • gains_guru sarvar mojgani (@gains_guru) reported from Bromley, England

    @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • Pauljar58453395 Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

  • Jon_Edwards_ Jon Edwards (@Jon_Edwards_) reported from Bromley, England

    Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

  • chloe_rose812 Chloe Rose (@chloe_rose812) reported from Kensington, England

    @bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • thfc31 Joseph (@thfc31) reported

    @BoxingKingdom14 @btsport @jakepaul It’s a knockdown. Poor feet positioning and balance from Tommy

  • Stob91 Ste  (@Stob91) reported

    @BoxingKingdom14 @btsport @jakepaul It's a legit KD, he gets caught while he's off balance... They both got found out in this fight, JP proved he couldn't outbox a novice and TF proved he's never going to go any further than an exhibition fighter imo

  • NFTYAKATORI Rupert Chase Granger (@NFTYAKATORI) reported

    @btsport I want a refund the fight completely cut out after the 7th round. Absolute joke

  • AsimH1995 Asim (@AsimH1995) reported

    @BoxingKingdom14 @btsport @jakepaul He got caught with a jab and fell. It's a legit knock down.

  • Tomahol1 Tom Holland (@Tomahol1) reported

    @WeAreOpenreach @bt_uk it's Monday morning of the week that my fault will supposedly be fixed. Resolution date currently the 3rd. Any bets on what time it'll change (for the 7th time) to the 10th? #stilloffline

  • moxyboy69 Moxy (@moxyboy69) reported

    @BoxingKingdom14 @btsport @jakepaul Slip but punch landed ! Not hurt but has to be scored as knock down

  • CloeAnne_ 𝔠𝔩𝔬𝔢 𝔞𝔫𝔫𝔢 (@CloeAnne_) reported

    @btsport I was unable to watch the fight I paid for last night and live chat on box office is unavailable can you please help me

  • dorienjames Dorien James 💙 (@dorienjames) reported

    @bt_uk I need help sorting out my elderly parents' broadband. I have tried your Vulnerable Customer support line, 0800 919591, which gets me through to a lady in Falkirk who is unaware that any Vulnerable Customer service exists. Who should I talk to?

  • tommynolan1 Tommy Nolan (@tommynolan1) reported

    @SkyHelpTeam @btsport An absolute joke. Paid £19.95 for the Paul v Fury fight on BT Sport Box Office via Sky Glass and the stream ended before the final round. Stream cut out at 4 hours 30 exactly. I would like a refund. Please respond ASAP

  • dorienjames Dorien James 💙 (@dorienjames) reported

    @bt_uk Do you have a Vulnerable Customer support line? I have called the published number 0800 919591, and went through to a lady in Falkirk who was unaware that any Vulnerable Customer service existed.