BT (British Telecom) Outage Report in Purley, Greater London, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Purley, England

The most recent BT (British Telecom) outage reports came from the following cities: London, City of Westminster, Hammersmith, Croydon, Southwark, Brentford, Westminster Abbey, Mitcham, Sutton, Dorking, Hounslow, Fulham, Wandsworth, Carshalton, and Purley.

City	Problem Type	Report Time
London	Phone	44 minutes ago
London	E-mail	3 hours ago
London	E-mail	3 hours ago
City of Westminster	Internet	4 hours ago
London	Internet	6 hours ago
London	Wi-fi	20 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Jo Clennell (@Geords) reported 5 minutes ago from Merton, England

  Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

• 
  Matthew Crockett (@machacro) reported 5 minutes ago from Whyteleafe, England

  @bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

• 
  Johan Larsson (@jlarsson89) reported 11 minutes ago from Eltham, England

  @bt_uk Actually you can, you just won't because of company policy. Any ISP that actually gives a shit about being an ISP would've sorted everything out in at most 3 business days. Yours sincerely, "Jonah"

• 
  Rotarian Zena (@RotarianZena) reported 12 minutes ago from Halstead, England

  Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out

• 
  Johan Larsson (@jlarsson89) reported 14 minutes ago from Eltham, England

  @bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

• 
  Johan Larsson (@jlarsson89) reported 16 minutes ago from Eltham, England

  @bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

• 
  tico tico no fubá (@ticolespaul) reported 21 minutes ago from Hammersmith, England

  @btbusinesscare hey guys. I need some help

• 
  Tom Maurice (@TDMaurice) reported 28 minutes ago from Wandsworth, England

  Agree with everything said on #FACupTonight about @WestHam on @btsport The club is a mess from the top down. No plan. No hope #boardout

• 
  Dan Gregory (@dangregorybfc) reported 28 minutes ago from Bromley, England

  @bromleyfc @HarrogateTown @btsport Same old @btsportfootball never showing consideration towards the away fans. all televised league games have been away. absolute shambles once again. **** BT sports

• 
  John Mitchell (@prof_j_mitchell) reported 31 minutes ago from Bromley, England

  20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

• 
  John Mitchell (@prof_j_mitchell) reported 32 minutes ago from Bromley, England

  @bt_uk Changed TV deal now getting emails about returning the equipment. Customer service no idea why. ‘Wait until the new deal kicks in and they’ll probably stop’

• 
  Johan Larsson (@jlarsson89) reported 32 minutes ago from Eltham, England

  @bt_uk As I have said it was not in my name, the person has left the country and I don't have any of the details. We have a box that is technically functional but as of now disconnected. It is technically a 5 second job for you to fix but because of nonsense policy I'm now disconnected

• 
  tico tico no fubá (@ticolespaul) reported 37 minutes ago from Hammersmith, England

  @bt_uk hey, I need help please

• 
  Johan Larsson (@jlarsson89) reported 39 minutes ago from Eltham, England

  @bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

• 
  Barry c (@Djbarryc) reported 41 minutes ago from Bromley, England

  @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

• 
  Matthew Crockett (@machacro) reported 43 minutes ago from Whyteleafe, England

  ******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky

• 
  Luce (@L_Alborough_) reported 44 minutes ago from Lambeth, England

  @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

• 
  John Mitchell (@prof_j_mitchell) reported 48 minutes ago from Bromley, England

  I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

• 
  Richard Easton (@dickster0103) reported 50 minutes ago from Camberwell, England

  @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

• 
  Steve Bernard (@Bernie82_) reported 52 minutes ago from Wandsworth, England

  Do we really have to see this @btsport ad every 60 seconds. Bad enough to watch it once #BBL09

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clair Dunn (@1ClairDunn) reported 2 minutes ago

  @bt_uk After over a month trying to sort my order out it was cancelled and re-ordered. Now finally I get an email response from my first query and you've cancelled my new order. WTF BT???

• 
  NLP (@Austenwmoore) reported 5 minutes ago

  @btbusinesscare Received a useless call saying I'll be charged now. Said completely different information to what the first guy told me when he booked the engineer. So I have ended the call because you wasted my time, gave conflicting information & have delivered terrible service.

• 
  Oliver Oram (@ONOUKSV) reported 6 minutes ago

  And it continues almost one hour on chat @bt_uk and you continue to go round in circles can I charge you for my time? would a letter/note by pigeon to Phillip Jansen help @bt_uk

• 
  OneRandomDolly (@OneRandomDolly) reported 8 minutes ago

  Got a @bt_uk engineer attending today apparently in the next 25 mins as they said 8am-1pm and its 12:36. And we will get a charge of £85 if the issue isnt something that can be proved as their fault 🙃 I'll keep you updated

• 
  ᴀʀᴍᴀɴɪ (@HalfPint_92) reported 10 minutes ago

  @bt_uk I regret moving over to BT!! It’s been nothing but poor customer service, unreliability and false promises from the start!! Account keeps getting shut without any notification or authentication and now the WiFi is so poor oh and customer care lie about reimbursement too!! 👎🏼👎🏼👎🏼

• 
  David Saxon (@dmsaxon) reported 17 minutes ago

  @bt_uk install this and restore the coverings, then I'd like to know that before (or if) I place an order. Hence why I figured it'd be OR that could help - indeed their 'contact us' service said that they would help, but the response wasn't massively helpful :(

• 
  Síd Peacock (@sid1307) reported 17 minutes ago

  Hey @bt_uk my 87 mum is paying you folks about £187 every 3 months for landline and sending emails on a 10 year old tablet. Your customer service team told her she needed it. It's not even unlimited calls! What the hell?

• 
  David Saxon (@dmsaxon) reported 19 minutes ago

  @bt_uk Hello again - Openreach have come back and told me that I need to speak to my service provider to discuss survey, installation cost and 'make good' - can you provide contact details for someone that I can speak to please? Thank you!

• 
  Sarah Alexander (@hachigirl) reported 21 minutes ago

  @bt_uk both my partner are getting emergency calls only error. Is BT down in my area?

• 
  Beverley Dignan (@LittleBev30) reported 22 minutes ago

  @bt_uk Hi, sadly yes, she spoke to an advisor on Sunday and did all the normal checks and resets but still had issues so had to schedule engineer visit but disappointingly that’s not until 17th so got to go 10 days no internet