BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 01/17/2026 07:35

January 17: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, Hammersmith, Greater London, Thames Ditton, Redhill, Leatherhead, Southwark, Wandsworth, Hounslow, Dorking, Bromley, City of Westminster, Orpington and Wallington.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @davyshambles @CollegeGameDay @espnplayer @ESPNUK @btsport It’s on Fox and no service or channel over here has a deal with them (or Big XII) to show their games

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

  • sheilahooper Sheila Hooper (@sheilahooper) reported from Lambeth, England

    @bt_uk please update on email outage

  • AlsubaieSalem سالم السبيعي🇰🇼 (@AlsubaieSalem) reported from Wandsworth, England

    @bt_uk Hello Sir , How can i cancel my contract with you , because you delayed . You told me i will connect with wifi on 24th/09 then you sent sms it will be 30th . Can you please tell me how can i broke my contract. Thanks

  • mishmash100 Michelle Casey (@mishmash100) reported from Wandsworth, England

    @bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not

  • TheMadness97 Sir Byron (@TheMadness97) reported from Camberwell, England

    @bmthcult @bt_uk It's terrible! Worse than Talk Talk and I'm paying more!!

  • matw69 Mathew Wood (@matw69) reported from Richmond, England

    Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!

  • RadioFacilities Radio Facilities (@RadioFacilities) reported from Hounslow, England

    @btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

  • MaverickLegacy Graham Le Fevre (@MaverickLegacy) reported from Brentford, England

    @bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @JackHumphreyKM @espnplayer @ESPNUK @btsport When Boise wins by 20 tomorrow I’m blocking you and deleting these tweets so my awful prediction technically doesn’t exist

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @Lol_Yiddo @kevski07 @JackHumphreyKM @CollegeGameDay @espnplayer @ESPNUK @btsport Could be a bad day for the state of Texas

  • rexon3 Andrew Curtois (@rexon3) reported from Bexleyheath, England

    @btsport did you seriously just leave a tennis match at match point!! Absolutely terrible

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice

  • BlackheathDogs Blackheath Dog Walkers (@BlackheathDogs) reported from London, England

    @bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

  • edwardwoodhouse Ed Woodhouse (@edwardwoodhouse) reported from Bromley, England

    BT WiFi is absolutely horrific. After having issues previously we were advised to get a new BT hub. We did so and now the connection is worse than ever. Abysmal @btbusinesscare

  • FrHadan Fr Hugo Adán (@FrHadan) reported from Camberwell, England

    @bt_uk me bt WiFi has been down for the last six hours!

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • bigpete1974 Peadar MacÍomhair (@bigpete1974) reported

    @bt_uk @bigbirdy91 Bit slow there lads...the issue was 6 hours ago 🙄

  • paulsloan26 Paul Sloan (@paulsloan26) reported

    @btsport @btsportfootball did you know Wolves were playing in that game tonight? The worst pre and post match analysis I've seen! And the commentary was even worse! What do we pay for?? @primevideosport setup so much better! 👌🏻

  • TheWazzo Bob Bird (@TheWazzo) reported

    @bt_uk £100 back but you’ll still have poor wifi!

  • Buckowolf Bucko (@Buckowolf) reported

    @bt_uk @rob_sims1982 BT - you are shocking! Moved away from you nearby 3 years ago and it was the best decision. Now got high speed broadband and no issues. Which is good as I am home working. Gone are the days of BTs connection regularly dropping and the company doing NOTHING!!

  • freezinwolf 🄵🅁🄴🄴🄴🅉🄾 (@freezinwolf) reported

    @TomDGreen @btsport Before I'd even turned the TV on I got a message from (neutral) mate, who said "who ******** is this woman on BT sport". Whilst watching it, my wife, who isn't a football fan commented a number of times that "this woman is awful". Jacqui O defending a woman on comms- shocker!

  • UtdVinny ‎ ‎ ‏‏‎ ‎ ‏‏‎ ‏‏‎ ‎ ‏‏‎ ‎ ‎ ‏‏‎ ‎ ‏‏‎ ‎vinny (@UtdVinny) reported

    @bt_uk your wifi bad

  • lochs_and_glens lochsandglens (@lochs_and_glens) reported

    @bt_uk @EXCEL Worst Customer Service EVER. BT Wholesale Broadband Performance Test Broadband Speed Test Results Download Speed (Mbps): 0.00 Upload Speed (Mbps) : 0.00 Ping Latency (ms): 1638

  • breezerg00d bre (@breezerg00d) reported

    @bt_uk Customer service is truly horrific! Got rid after my speed kept dropping below 8Mbps, I was paying for 70 odd! Wouldn't go back with BT even if they promised me I'd grow a 10inch ****, and gave Jessica Rabbit to stick it in.

  • Louis_D1 Louis (@Louis_D1) reported

    10 days without WiFi, 2 cancelled call outs, and an awful customer service from @bt_uk

  • PabloAlAl Paul Allen-Alvarez (@PabloAlAl) reported

    @bt_uk Just thought I would show a little of the incompetence and disregard shown to a loyal long standing paying customer.