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BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Purley come from postal codes CR8 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map Near Purley, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Southwark, Westminster Abbey, City of Westminster, Mitcham, Sutton, Croydon, Dorking, Hounslow, Fulham, Wandsworth, Carshalton, Purley, and Greater London.

CityProblem TypeReport Time
London Internet 30 minutes ago
London Phone 2 hours ago
Hammersmith Wi-fi 2 hours ago
Southwark Internet 5 hours ago
Hammersmith Internet 9 hours ago
London Internet 12 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • PaintSewGlueChe
    Diana (@PaintSewGlueChe) reported from Wandsworth, England

    @bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.

  • LauraHolland
    Laura Holland (@LauraHolland) reported from Lambeth, England

    @Team_Mark @bt_uk On their online chat at the mo, so the cancellation request on my old account never went through, a super helpful human called Hrishi is helping me out

  • LauraHolland
    Laura Holland (@LauraHolland) reported from Lambeth, England

    @pjgrenyer @bt_uk Apparently the cancellation request on my old account never went through 🙄

  • BanquetRecords
    Banquet Records (@BanquetRecords) reported from Kingston upon Thames, England

    it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

  • Jonny93715061
    Jonny (@Jonny93715061) reported from Croydon, England

    @btsport @btsportfootball & @BBCSport no final score programme no BT Sport football update programme just cos it’s not @premierleague HANG YOUR HEADS IN SHAME! It’s discriminatory behaviour towards lower level football! Honest to God! #CAFC

  • crazyaimz4
    Amy Withnall (@crazyaimz4) reported from Richmond, England

    @bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.

  • c2chiropractic
    c2chiropractic (@c2chiropractic) reported from Merton, England

    @bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

  • sjr66qpr
    Robbo (@sjr66qpr) reported from Richmond, England

    @SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

  • AdsMatthews
    Adam Matthews (@AdsMatthews) reported from Lambeth, England

    @EbsChebs @btsport @btsportcricket @englandcricket @cabmanglyn @mike_soupy @chinner31 @marcvaughan1980 @KevGiddins Still with phone in hand. Never without it

  • physiorichmond
    Michelle Cuthbert (@physiorichmond) reported from Richmond, England

    @bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

  • philswallowpics
    Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻

  • RAAdams96
    RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

  • lewiswinwood
    Lewis Winwood (@lewiswinwood) reported from Edenbridge, England

    This is absolute Bull shit and i pray that people all ready paying the BT subscription cancel in their droves as a result shame on you @btsport

  • RobLondon
    R Barker (@RobLondon) reported from Wandsworth, England

    @bt_uk Thx but still no real info. All day now and no indication of when the ‘issue’ will be sorted.

  • RAAdams96
    RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

  • theremaybebugs
    Annie Jenkins (@theremaybebugs) reported from Richmond, England

    @bt_uk ‘upgraded’ to your new WIFI package with #disc. #HELP Can’t get disc to work. Flashing red light wherever in the house we put it. Why no online chat service attached to your #MYBT APP. Frankly, not inclined to phone & wait for hours for verbal help!

  • hairy_chef
    pmolloy (@hairy_chef) reported from Bromley, England

    @bt_uk hi. My broadband is very very slow and hs been for a couple of days. Contacted customer services yesterday and they told me it was fixed. It isn’t. Last week I was getting speeds of 27mbps today it is 6.6mbps.

  • jamesyred
    jamesyred (@jamesyred) reported from Redhill, England

    @btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

  • RobLondon
    R Barker (@RobLondon) reported from Wandsworth, England

    Hey @bt_uk when are you going to get the country-wide broadband problem sorted. Your phone line provides zero info.

  • RAAdams96
    RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BishopsgateCopy
    Steve Shaw 💙 #FBPE (@BishopsgateCopy) reported

    @Dee_WkdCreative Yes, but not quite as difficult as BT make it to cancel #btsport

  • K_Stand_Red
    🅼🆁. 🅼🆈🆂🆃🅴🆁🆈 (@K_Stand_Red) reported

    Hi @btsport new customer here. Trying to log in and must be on my 4th attempt to confirm my email address and 3rd change of password. Not toys! Maybe I should switch to @SkySports 👀 already?!

  • theblueone66
    andy firth (@theblueone66) reported

    @bt_uk Once again my connection has fallen from 20 to 11 in just over a week, on going issue for the past 2 years. Every time an engineer turns up i explain the issue that its an external cable fault , they seem to fix the issue for awhile , then go back to having issues.

  • paulkinnear
    Paul Kinnear (@paulkinnear) reported

    @btsport Why can I only see a tiny corner of my screen when trying to watch Celtic game on the app????? Very poor.

  • GGSparkes
    GG Sparkes Butchers (@GGSparkes) reported

    @bt_uk Called BT twice today & apparently Outage in DA14 & no wifi/broadband for 2 days. No one from BT letting me know, me calling. Good communication #communications #btoutage

  • BeccaMorgs
    Rebecca Morgan (@BeccaMorgs) reported

    @bt_uk Thanks Jordan, I hope your bosses recognise your good customer service there :) My mum will do without broadband for the time being as there is nothing cheaper than £20 with any provider at the moment sadly! Hopefully that changes sometime. Thanks for checking in

  • Elle_Honey
    Laidbackelle (@Elle_Honey) reported

    @bt_uk @btbusinesscare YET AGAIN BT have let us down which is now costing a company a fortune in builders fees! DO NOT USE THEM

  • ScotsTrump
    Scots Against Trump (@ScotsTrump) reported

    @MalcolmBrown53 @btsport @CelticFC All the SMSM fail to condemn the repulsive singing from the rancid *** hoardes. When there is something resembling equality then complain, until then STFU!!

  • rxjxxn
    💭 (@rxjxxn) reported

    @bt_uk the absolute WORST company I have ever dealt with. 4 no show appointments. Staff blatantly ignoring emails/complaints. I will never ever use them again

  • FPLBecca
    FPL Becca (@FPLBecca) reported

    @btsport showing a close up of the celtic banner "**** the Crown" is a disgrace. We all knew what they would be like but BT sport show a close up of it. @btsportfootball