BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 09/16/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (11%)

    Phone (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Mitcham, Hammersmith, Croydon, Southwark, City of Westminster, Kensington, Southall, Orpington, Worcester Park, Wandsworth, Caterham, Fulham, Bromley and Hampton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

  • 28Zizou Sab (@28Zizou) reported from Merton, England

    @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

  • Nitin_s1 Nitin Suriacant (@Nitin_s1) reported from Brentford, England

    @GohilAnish @SkySportsPL @premierleague @SkyFootball @btsport @btsportfootball @PrimeVideo I know wtf 😒😒😒 no wonder people illegally stream it

  • bill_banksy Bill Banks (@bill_banksy) reported from Bromley, England

    @btsport this is why you will never be as good as @SkySports when you continue to use biased commentators in your matches. #Keown and #Mcmanaman are appalling.

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk As I have said it was not in my name, the person has left the country and I don't have any of the details. We have a box that is technically functional but as of now disconnected. It is technically a 5 second job for you to fix but because of nonsense policy I'm now disconnected

  • jlarsson89 Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Trying to with your incredibly bad website offering as far as I can see no information on this exact issue and no phone number to deal with it. I am currently restricted to 4g on my phone because of this. Unable to just pay and keep using my connection by the looks of it

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

  • bhutch41 Brian Hutchinson (@bhutch41) reported from Lambeth, England

    @bt_uk Twice today I’ve called 0800 800 150 & spoken to 2 helpful operators about my BT minihub signal dropping out; I’ve moved house & won’t get proper BT Wi-fi until 23/1/20. Halfway through both calls I’ve been cut off! Help!!!!@bt_uk still dropped out! Help!!!

  • TDMaurice Tom Maurice (@TDMaurice) reported from Wandsworth, England

    Agree with everything said on #FACupTonight about @WestHam on @btsport The club is a mess from the top down. No plan. No hope #boardout

  • Matboy_Slim Matt the Cab (@Matboy_Slim) reported from Camberwell, England

    What ********..... you now gotta shell out to Amazon for Premier league games yet @btsport are trying to sweeten the deal with WWE

  • jackbremer UPGRADIAN Jack 🔶 (@jackbremer) reported from Wandsworth, England

    @bt_uk I have the Whole Home discs - your guest network seems to be 5GHz only - that’s no use if we want to run a guest Wi-Fi for connecting IoT stuff! Many require 2.4GHz

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State

  • eventsbykitch Michael Kitchener (@eventsbykitch) reported from London, England

    @btsport customer service is the WORST on the planet #CustomerService #cancelled

  • MarzennaC Marzenna Czubowicz (@MarzennaC) reported from Brentford, England

    @bt_uk You should first try to help existing customers not trying to get new with such a horrible service!

  • joemjeffrey Joe (@joemjeffrey) reported from London, England

    .@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

  • uksov Barry (@uksov) reported from Eltham, England

    @bt_uk great Customer Service from BT, resolved my issue quick and professional as always

  • CFCJae_ J (@CFCJae_) reported from Bromley, England

    Was getting charged extra for 3 months and now they’ve changed my login and I can’t get onto it until you email me @btsport

  • rajeevdatta Rajeev Datta (@rajeevdatta) reported from Brentford, England

    Can’t make the game this evening so just rang @btsport to upgrade. £28.00 per month plus £35.00 connection fee. **** that - Twitter it is then tonight!

  • ToffeePowered ScottieDog77 (@ToffeePowered) reported from Bexleyheath, England

    @btsport so still ur crappy app refuses to work! Yesterday It kicked me out mid game and never came back. Tonight it either won’t cast to my TV or even open, I mean WTAF I am patting for this at the end of the day!!

  • robertwoolley Robert Woolley 🇬🇧🇮🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@robertwoolley) reported from Brentford, England

    It rained yesterday. Phone line down again. This is the fourth time in six months. @bt_uk are hopeless.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Riddy81 Riddy 🇬🇧 🦢🦢🦢🦢 (@Riddy81) reported

    @SkySports @btsport **** off apologising for bad language👍

  • WillyRose Clive Rose (@WillyRose) reported

    Am I alone in thinking @BT_UK is letting us down by not cracking down on the phone number spoofing that negates any benefit from Call Protect?

  • Doppeltag Richard Doubleday 💙 (@Doppeltag) reported

    @DavidGArnold @bt_uk Funny how I’ve had problems with not only BT themselves in the past but also Openreach and Plusnet (both BT companies)?! TalkTalk also come under the BT umbrella so have avoided them like the plague! And everyone else’s (bar Virgin) come over the BT network! #monopolyanyone

  • DavidGArnold DavidGArnold (@DavidGArnold) reported

    2. @bt_uk me: “ I really need a whole banana a month . I’ll have to Cancel the contract for a years worth of whole bananas “ BT” ok ... that’ll be £215 to cancel “

  • Reed_Seriously Rachel Nowak (@Reed_Seriously) reported

    @bt_uk absolutely DISGUSTING service. My 90 and 93 year old grandparents are shielding and vulnerable. Their phone went down yesterday and an engineer was booked today. They didnt turn up knowing that phone is their ONLY form of communication and that its connected to...

  • mattlc180 MLC #PubsMatter (@mattlc180) reported

    Joe Cole with another ****-up regarding Minamino. Says he "showing form he did in Bundesliga" despite never playing in Germany. Yet people won't be calling for him to be sacked as he's not female and/or ethnic minority. #btsport

  • srossi72 Sonia Rossi 🇮🇹 🇬🇧 (@srossi72) reported

    @bt_uk Been having broadband connection problems last few days. Today all day connection has been dropping. On and off every 5 mins. Is there any issues in the London area?

  • DavidGArnold DavidGArnold (@DavidGArnold) reported

    @bt_uk It has been , sadly , the worst experience I’ve ever had with a company , second only to a few years ago when. BT accidentally overcharged me via direct debit by £1200 and took 18 months to return it .

  • arisonsned Alison’s head (@arisonsned) reported

    @DavidGArnold @bt_uk They are ALL terrible and they don't care. Talk Talk, Sky, BT, No Banana. They hope they exhaust you enough so you'll give up. Took nine months to sort sky, six with Talk Talk.

  • Swales517 Eddie (@Swales517) reported

    @nowtvhelp Don’t suppose you guys know of a problem @bt_uk ??