BT (British Telecom) Outage Report in Purley, Greater London, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (16%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Purley, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Southwark, Westminster Abbey, City of Westminster, Mitcham, Sutton, Croydon, Dorking, Hounslow, Fulham, Wandsworth, Carshalton, Purley, and Greater London.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
London	Internet	5 hours ago
Hammersmith	Internet	12 hours ago
London	Internet	15 hours ago
London	Wi-fi	17 hours ago
London	Internet	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Livvy (@londonsnewbie) reported 2 minutes ago from Hounslow, England

  @btbusinesscare been asked to dm you with my account number, regarding an issue- please help

• 
  Rahel Bailie (@rahelab) reported 3 minutes ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  Milly Kenny-Ryder (@millykr) reported 3 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  John Mitchell (@prof_j_mitchell) reported 5 minutes ago from Bromley, England

  Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

• 
  Niamh Wimperis (@WimperisDesigns) reported 6 minutes ago from Hammersmith, England

  @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

• 
  GunnersAssemble (@RednWhiteJames) reported 6 minutes ago from Epsom and Ewell District, England

  @bt_uk I am livid. Absolutely Livid with your service right now

• 
  Sukh Thind (@SUKHTHIND) reported 7 minutes ago from Hounslow, England

  Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

• 
  Niamh Wimperis (@WimperisDesigns) reported 15 minutes ago from Hammersmith, England

  @bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

• 
  KX (@kiekyobadeo) reported 15 minutes ago from London, England

  IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

• 
  Cllr Anton Georgiou 🔶 (@anton_georgiou) reported 16 minutes ago from Brentford, England

  My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

• 
  Jessica Andrews (@Jess_L_Andrews) reported 18 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  John Mitchell (@prof_j_mitchell) reported 19 minutes ago from Bromley, England

  day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

• 
  JIGGYJAMMER (@JIGGYJAMMER) reported 29 minutes ago from Epsom and Ewell District, England

  @daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

• 
  Jeremy Trevathan (@JezzaTrev) reported 29 minutes ago from Hammersmith, England

  Why is my broadband not working in West London @bt_uk?

• 
  Sukh Thind (@SUKHTHIND) reported 29 minutes ago from Hounslow, England

  @bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

• 
  Charli R (@RojasLahoz) reported 29 minutes ago from Brentford, England

  @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

• 
  Charli R (@RojasLahoz) reported 39 minutes ago from Brentford, England

  @bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

• 
  Sally-anne Cole (@mrsscole) reported 40 minutes ago from Bexleyheath, England

  @bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

• 
  KX (@kiekyobadeo) reported 44 minutes ago from London, England

  For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

• 
  Kristina Wallen (@KristinaWallen) reported 53 minutes ago from Richmond, England

  @BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  custardface (@custardface1) reported 6 minutes ago

  @bt_uk So you can complicate it more? 14 A4 pages of contacts with customer services. My aim is to warn others not for more complications. Disgraceful.

• 
  Mike Higgins no DMs (@strolltoitaly) reported 9 minutes ago from Bishop's Castle, England

  @bt_uk You keep asking me to send my stuff back. I did it a week ago. Fix it.

• 
  fatlazycat (@fatlazycat) reported 12 minutes ago

  I hate @MLBTV. Post season blackout now in the the uk and f@cling game isn’t even on @btsport profits before customers.

• 
  Carlos Figueira (@devizes2008) reported 12 minutes ago

  @bt_uk No mobile network in the Sn10 area

• 
  Matt Wheeler (@Prim3tim33) reported 12 minutes ago

  @bt_uk fix your internet your one of the most expensive I went for by because of reliability but it will disconnect every evening ???

• 
  Andy (@hoveringdonkey) reported 25 minutes ago

  @bt_uk Anyone else had appalling services from @bt_uk? The worst thing I've ever done 3 months ago is order FTTP, now have no broadband at all and a phone number none of my friends or family know, no sign of resolution either

• 
  Maddy Ibbett (@madsibbett) reported 26 minutes ago

  @bt_uk third time in this year broadband is faulty and again impossible to speak to someone in person. Please can you provide a phone number that puts you through to a human. Fix options a long way away and not possible with work

• 
  fiona grant (@Rma13Fiona) reported 27 minutes ago

  @bt_uk I am currently still waiting on a call back from BT which was supposed to happen at 7pm, excellent Customer Service 👀

• 
  Joe Fernley (@fernleyj) reported 29 minutes ago

  @bt_uk No. Problem is either first or second network hop so I’m the exchange. Engineer today closed the fault apparently without a fix. The image I attached to the first tweet demonstrates the issue clearly

• 
  eme (@_EMERITUS_) reported 30 minutes ago

  Hey @bt_uk, why is my internet downloading at 2 bits a second? That’s actually pathetic. Fix your service.