BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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The latest reports from users having issues in Purley come from postal codes CR8.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 11/30/2025 10:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Croydon, City of Westminster, Southwark, Hounslow, Hammersmith, Southall, Mitcham, Kensington, Brentford, Caterham, Catford, Bromley, Fulham and Purley.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomCroydon Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂

  • glebefootball Glebe Football Club (@glebefootball) reported from Bromley, England

    I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

  • L_Alborough_ Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

  • dickster0103 Richard Easton (@dickster0103) reported from Camberwell, England

    @bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • ticolespaul tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • sahabedi Ali Abedi (@sahabedi) reported from Merton, England

    @SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • erskineandrew Andrew Erskine (@erskineandrew) reported from Sevenoaks, England

    For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • dailockyer Dave Lockyer (@dailockyer) reported

    @btsport @btsportrugby Someone please go and rescue this poor ref in Edinburgh. Give him a nice cup of tea and a baguette.

  • Talborino25 Damian Talbot (@Talborino25) reported

    @SkySportsNews micheal Dawson is boring as **** he's making me swing towards @btsport #unbelievablejeff

  • WintsM Matthew Wintle (@WintsM) reported

    How do I get support on the @btsport app? Constantly failing on me ! @EE #btsportapp

  • vsTARDISES Larubern / buy SRW 30 (@vsTARDISES) reported

    @bt_uk My speed has suddenly dropped from ~50-60Mbps down to about 25Mbps, and restarting the router isn't fixing it. This is less than half the speed I should be getting and I'm not happy at all.

  • Ollie_Davis Ollie Davis (@Ollie_Davis) reported

    @MattyTHFC99 @btsport Well thr Championship is on Sky Sports and BT never once stated that as a reason for no lunchtime kick off, which would’ve made a lot of sense if it was!

  • mush_oi Reverend Mush (@mush_oi) reported

    @bt_uk your service is a rip off. I’m paying almost £70 a month for broadband and line and you’ve cut my speed from 30mbps to under 1mbps. How dare you do that. #BBCWatchdog #BBCXRay

  • Carolyn55958218 Arielle88 (@Carolyn55958218) reported

    @bt_uk Lynette in ‘Customer Team’ has emailed but only to say phones are in transit! by Snail Mail I think! No communication from BT so when I chased I asked for next day delivery like many other companies can manage but apparently BT can’t do that! Do you even have phones in stock?

  • ColinKnottPhot1 Colin Knott Photography (@ColinKnottPhot1) reported

    @virginmedia No chance, I’ve spent far too much time on the phone to you mob, this problem and the unreliable broadband. With @bt_uk for years, left for £££ reasons but you get what you pay for I guess! I’ll continue to highlight my issues on here until things are sorted.

  • Hoof_It_Out Row Z (@Hoof_It_Out) reported

    @XboxSupport cannot use the btsport or sky app to steam. Services are working on apple devices. Issues?

  • andymiles747 AJ (@andymiles747) reported

    @NathanHeaney @btsport @RoryJDelap Should of given you 45 today because so far we’ve been dog **** 🙈