BT (British Telecom) Outage Report in Purley, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Southall, London, Croydon, Southwark, Hammersmith, City of Westminster, Brentford, Kingston upon Thames, Thornton Heath, Wallington, Hounslow, Wandsworth, Coulsdon, Mitcham and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
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| London |
Internet | |
| London |
Wi-fi | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Community Discussion
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BT (British Telecom) Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Patrick Frost
(@frostefroste) reported
from
Blindley Heath, England
@bt_uk - agreed a new contract on 21st November and yet weirdly come the next bill you ignore this and my charges. Past 14 day cooling off too. So basically your ripping me off - and btw your app is **** if your being ripped off
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Dean Woods
(@deanwoods) reported
from
Horley, England
@NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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❓🦎
(@curiousiguana) reported
It would also be good if @bt_uk offered a dirt cheap, slow but fine connection for the over 70s. Enough for them to send an email or download an audiobook. Maybe they do, but I'm unaware of it. 10Mbps cap. Fiver a month. Pensioners only.
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Connor
(@connorisgoku) reported
@staplenick @bt_uk @JohnStapletonTV Don’t start with BT n their things not working, we tried bt tv and it was a nightmare. So many call outs and bad promises.
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Mike Ogg
(@MikeOgg18) reported
from
Elgin, Scotland
@btbusinesscare your customer service is shocking our internet in our office is not working and it’s been a week now why can’t you fix it.
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Millie
(@millie_thackray) reported
@bt_uk we’ve been trying to cancel our BT WiFi contract since Friday, having spent a cumulative 1.5 hours on hold, with no success of getting through. How can you justify a notice period of 30 days when customers can’t inform you of cancellations?
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Neil
(@NRManc) reported
Can’t remember the last time I made a call on my @bt_uk landline but just received my latest bill and discover the cost of a landline to landline call is 25p/min !! And that’s a bog standard number - no special service. Time to unplug it I think !!
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Justin Barker
(@JustinBarker77) reported
@BTCare returned my equipment weeks ago when I closed my service. Kept proof of postage. Just had second reminder to return my kit. Can you please confirm you’ve received it. I do not want the hassle of you charging me and refunding because it takes 3 weeks to process. Thanks
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Charlotte
(@Charlyfarly85) reported
@bt_uk 2 hours to answer the phone, to be told you aren’t connecting our wifi and that you can’t tell us when it will. Oh and you won’t give us another minihub to allow us to work from home. Useless! Terrible customer service!
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Rachel James 🍓
(@moosemousse) reported
My @seethelight_isp internet is down and because @bt_uk and @WeAreOpenreach workers are on strike over a below inflation pay rise I don't know when I'll get internet access at home. I sympathise, I really do, but so much is dependant on internet access and now none of it works.
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Paul F
(@_DigitalBytes) reported
@bt_uk 45 minutes call wait to speak to a human ? That's not customer service.
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Julian Stockton
(@julianstockton) reported
Hello @bt_uk is anyone looking at your DM's? Your wait time to speak to someone is over 60 minutes and your online bots can't help. Give me a wave if you can see this👋