BT (British Telecom) Outage Report in Purley, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Purley come from postal codes CR8.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, Westerham, London, Kingston upon Thames, City of Westminster, Teddington, Hammersmith, Southall, Hounslow, Banstead, Purley, Fulham, Greater London and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Southwark |
Wi-fi | |
| Westerham |
Internet | |
| London |
Internet | |
| Kingston upon Thames |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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KX
(@kiekyobadeo) reported
from
London, England
For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.
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Livvy
(@londonsnewbie) reported
from
Hounslow, England
@btbusinesscare been asked to dm you with my account number, regarding an issue- please help
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Sally-anne Cole
(@mrsscole) reported
from
Bexleyheath, England
@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Jeremy Trevathan
(@JezzaTrev) reported
from
Hammersmith, England
Why is my broadband not working in West London @bt_uk?
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John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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Milly Kenny-Ryder
(@millykr) reported
from
Merton, England
@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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Cllr Anton Georgiou 🔶
(@anton_georgiou) reported
from
Brentford, England
My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!
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Kristina Wallen
(@KristinaWallen) reported
from
Richmond, England
@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡
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John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!
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Charli R
(@RojasLahoz) reported
from
Brentford, England
@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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shaun lewis
(@shaunle61197008) reported
@KMacca1977 @England @bt_uk Those two have been the problem in our worst area in both games,miles away from each other ..rice was poor tho
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Daniel Wolks
(@DWolks) reported
@bt_uk requested for my account to be closed last march as I was moving. I have now been charged £75 for the past 3 month for a property I don't live in anymore. I have spoken to customer service 3 times in the last 2 month and its still not sorted. #wtf #CostOfLivingCrisis
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mark
(@mark_gunston) reported
@bt_uk - so having threatened my recently widowed 82 year old mum with a penalty to cancel her contract you have now cancelled all her services including her landline leaving her very distressed and unable to be contacted. Appalling service
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I_b_sally_b
(@Ibsallyb1) reported
@bt_uk Yes it was down Friday and part of Saturday then dodgy Sunday and Monday
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Kri
(@Kri86584949) reported
@bt_uk SCAMMERS, PLEASE STAY AWAY FROM THIS FRAUD SCAMMERS COMPANY! WE CLOSED OUR ACCOUNT 2 YEARS AGo, 2 MONTHS LATER RECEIVED A NEW BILL WITH THREAT to pay , CONTACTED AGAIN- BT CUSTOMER SERVICED SAID NO ONE EVER CONTACTED THEM TO CLOSE THE ACCOUNT, BIGGEST SCAMMERS !!!cost extra £1600
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martin
(@Squaggle1) reported
@Channel4 yo you guys should be excluded from broadcasting live events until you fix your hilariously shite online player. what a joke. @btsport streaming the champions league final on youtube was ****** genius. if you can't make a good player yourselves use someone else's!
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mark a.
(@markanthony0501) reported
@haz_afc @England @bt_uk England were crap.
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Kri
(@Kri86584949) reported
@bt_uk SCAMMERS, PLEASE STAY AWAY FROM THIS FRAUD SCAMMERS COMPANY! WE CLOSED OUR ACCOUNT 2 YEARS AGo, 2 MONTHS LATER RECEIVED A NEW BILL WITH THREAT to pay , CONTACTED AGAIN- BT CUSTOMER SERVICED SAID NO ONE EVER CONTACTED THEM TO CLOSE THE ACCOUNT, BIGGEST SCAMMERS !!!cost extra £1600
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D🇦🇺
(@Sk1ppy76) reported
@bt_uk This is the February complaint ref. VOL013-656947379460 so there's no denying it.
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Craig P Sheppard 🇬🇧🇺🇦 Labour voting Royalist
(@PCGuru07) reported
@England @bt_uk Tonight England achieved nothing. The tactics were poor if not consistent. We didn't play to our players strength. Why can't we be a team that wants to win every tournament? ?