BT (British Telecom) outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, Croydon, Caterham, Ashtead, Catford, Purley, Tadworth, Wandsworth, Thornton Heath, Redhill, Orpington, West Wickham, Surbiton, Kingston upon Thames, and Epsom.

City	Problem Type	Report Time
Southwark	Total Blackout	3 hours ago
Southwark	Internet	6 hours ago
Croydon	E-mail	11 hours ago
Croydon	E-mail	17 hours ago
Caterham	Internet	1 day ago
Croydon	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Joe Tyrrell (@JTyrrell_) reported 2 minutes ago from Lambeth, England

  @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

• 
  David Venters (@VentersGaming) reported 6 minutes ago from Croydon, England

  @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

• 
  Elliott Rawstron (@Elliottrawstron) reported 6 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Joe Tyrrell (@JTyrrell_) reported 11 minutes ago from Lambeth, England

  @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

• 
  Elliott Rawstron (@Elliottrawstron) reported 13 minutes ago from Wandsworth, England

  @bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

• 
  Gary White (@_gary_white_) reported 15 minutes ago from Merton, England

  Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

• 
  Andrew Raffan (@AndRaffan) reported 20 minutes ago from Eltham, England

  @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

• 
  Anthony Harris (@AntoineDingDong) reported 27 minutes ago from Bromley, England

  Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

• 
  Jeannie Di Bon (@jdibon) reported 30 minutes ago from Merton, England

  @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

• 
  Sandro Rosa (@SMarxx4) reported 34 minutes ago from Epsom and Ewell District, England

  @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

• 
  Andy Gaffey (@andy_gaffey) reported 35 minutes ago from Lambeth, England

  @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 39 minutes ago from Croydon, England

  @bt_uk I’ve tweeted what I tweeted and will be moving on. Your service goes on and off all the time this time it’s completely out. I am talking about why my internet access is important at the moment. And you’re telling me about how engineers are working when it’s literally their job

• 
  Rahel Bailie (@rahelab) reported 39 minutes ago from Camberwell, England

  @bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

• 
  Rahel Bailie (@rahelab) reported 39 minutes ago from Camberwell, England

  @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

• 
  GunnersAssemble (@RednWhiteJames) reported 41 minutes ago from Epsom and Ewell District, England

  @bt_uk I am livid. Absolutely Livid with your service right now

• 
  Ollie Geale (@OllieGeale) reported 45 minutes ago from Camberwell, England

  @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

• 
  DiscoverWatamu (@DiscoverWatamu) reported 48 minutes ago from Wandsworth, England

  @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

• 
  Vix (@VixThatRuns) reported 55 minutes ago from Redhill, England

  @BrydonN2 @bt_uk Wow thats poor

• 
  James Mariner (@MarinerIndy) reported 56 minutes ago from Camberwell, England

  Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

• 
  C.N. (@livefr33diehard) reported 59 minutes ago from Bromley, England

  @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  thisissaffers (@ThisisSaffers) reported 6 minutes ago

  @bt_uk when should I expect a call back with regards to a complaint I have raised? I have been extremely unimpressed with your customer service.

• 
  Digger (@JohnKaysCanoe) reported 8 minutes ago

  @bt_uk is there a reason why my broadband goes down at 02:15 every single night without fail?

• 
  Alan Reeve (@AlanReeve2) reported 10 minutes ago

  @bt_uk I've tried calling and it doesn't connected and hangs up after a second. I am using a USA e SIM right now, could that be the price problem?

• 
  Pam Medlock (@PamMedlock) reported 10 minutes ago

  @bt_uk It won’t! I have spoken to at least 6 different people for hours to sort the problem. I was told to buy a new phone which I was assured BT would pay for if it didn’t fix the problem. It didn’t and you won’t pay. 😫

• 
  Karen ♿🌞💐 🇬🇧 🇺🇦🇮🇱 🇨🇦🇦🇺🇳🇿🇪🇺 (@MrsXXV25) reported 12 minutes ago

  @bt_uk, has there been a broadband outage in Lanarkshire? I’ve restarted our BT Hub but it has made no difference.

• 
  Mini67!x (@jellywellys99) reported 14 minutes ago

  @bt_uk @bt_uk can someone help me turn off two factor authentication please

• 
  GM Mark Howitt (@MarkHowitt) reported 16 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  Jake (@jakehumphrys) reported 18 minutes ago

  @Plusnet @bt_uk It's been reported on PN, BT and EE forums now but there seems to be a regional issue with your GGC cache (specifically affecting some in the North West / Wales and Midlands) When Connecting to rr5---sn-cu-cime7 and others there's a bad initcwnd that lowers speed

• 
  Shelley Squire (@badshelley) reported 19 minutes ago

  @bt_uk I’ve spoken to 3 people. 2 who confirmed the third gave me incorrect information. No offer to escalate and the process on the phone is a smokescreen. How do I navigate it to get a senior customer service representative?

• 
  Slimzee (@slimzeeUTD) reported 23 minutes ago

  @virginmedia 28million pound fine, what a crap service. Glad I moved to @bt_uk