1. Home
  2. Companies
  3. BT (British Telecom)
  4. Purley, England
BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Purley come from postal codes CR8 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Purley, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, City of Westminster, Southwark, Mitcham, Sutton, Croydon, Dorking, Hounslow, Fulham, Wandsworth, Carshalton, Purley, Greater London, and Edenbridge.

CityProblem TypeReport Time
Hammersmith E-mail 12 hours ago
London E-mail 12 hours ago
London Internet 12 hours ago
London Wi-fi 13 hours ago
City of Westminster Internet 16 hours ago
London Phone 16 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • JTyrrell_
    Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • JTyrrell_
    Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • adekoya_k
    MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • devanikindia
    devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • VentersGaming
    David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

  • barriebrown1
    barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • jamesvalero1977
    James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • profmyster21
    Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • janthea46
    Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • erossiniuk
    Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • MarinerIndy
    James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • GoonerArmchair
    The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • ADMunro
    Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

  • VentersGaming
    David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

  • coolhati
    coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • cat_la
    Cat Fitzmaurice (@cat_la) reported from Bromley, England

    @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

  • VentersGaming
    David Venters (@VentersGaming) reported from Croydon, England

    really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

  • kutanural
    Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • coolhati
    coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • NicoSCMP
    Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • donthefool
    Doneill 🇮🇪🍉🐶 (@donthefool) reported

    @bt_uk It’s not down it’s just terrible

  • countrymousie
    H (@countrymousie) reported

    @wvgmltd @btbusinesscare Whoever you go with Openreach fix the cables

  • StewartPinner1
    I’m president elect,no I’mPresident elect (@StewartPinner1) reported

    @goodygoodyyumy @bt_uk @TalkTalk How I wish I had gone with them. Moved house not connected spent all Friday,sat,sun on to them while moving with 2 kids. Swore they would contact me today on mobile or my sisters home number and nothing. They should be shut down.

  • brayney12
    chris brayne (@brayney12) reported

    @bt_uk I explained all of this to your colleague via text and then voice calls , she very kindly pointed out that there was nothing wrong with the network and essentially I should turn it off then turn it on again . Only spend 1k a year with you so .......

  • edl67
    Ed Leighton (@edl67) reported

    @bt_uk The fault is outstanding as ref# VOL055-8117730749371 We were told on Friday someone would call us today, no one did. I was told on Saturday someone would call me today. No one did. An engineer was due out today. No one came out. Atrocious service.

  • domiroquai_
    dom (@domiroquai_) reported

    @bt_uk Already done that Dee! You put the phone down on me promising to phone me back and never did

  • tracheotomy_bob
    Richard Newton (@tracheotomy_bob) reported

    @bt_uk I received several texts about what to do for the upcoming visit by an engineer. On the house phone. Have you tried to follow a link that's been read out by an automated system? It doesn't work... It said I needed to text back too. I don't see how that's possible.

  • jonathantullett
    Jonathan K. Tullett (@jonathantullett) reported

    Rather surprised that @btbusinesscare's 'thank you' for being a customer for the past 10 years is to tell me they need to raise my internet charges by £60/year.

  • MatthewAston8
    Matthew Aston (@MatthewAston8) reported

    @bt_uk Are you able to help me with an order I made with @btshopuk can’t get any response and need an update on an order

  • APjoinsthecrowd
    A.P (@APjoinsthecrowd) reported

    @bt_uk I've joined BT, booked my installation date - weeks in advance. I've waited in all day (8-1pm timeslot), been on the phone to the for 1h8m, to witness a sly update to my account at 5:30pm that there's a problem. No contact as promised, no update from engineer, NO Internet?