BT (British Telecom) Outage Report in Purley, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Southwark, London, Hammersmith, Sevenoaks, Hounslow, Southall, Wandsworth, Brentford, Isleworth, City of Westminster, Sutton, Richmond, Kingston upon Thames and Thornton Heath.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Southwark |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Paton
(@MarkPaton84) reported
from
Lambeth, England
For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.
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Robert Montefusco
(@bobmontefusco) reported
from
Bromley, England
@btsport Tell Savage he looks like an idiot with that coat !
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Aaron
(@HouseArrestFM) reported
from
Camberwell, England
@bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch
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Jon Edwards
(@Jon_Edwards_) reported
from
Bromley, England
Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!
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Jared
(@gxyred) reported
from
Lambeth, England
@Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.
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C.N.
(@livefr33diehard) reported
from
Bromley, England
@bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!
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Big L 🏳️🌈
(@bunjlessball) reported
from
Bromley, England
I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted
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Cristián [at 🇬🇧]
(@5561CL) reported
from
Brentford, England
Is internet down @bt_uk at nw10 3qu?
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Deano
(@Deano2301) reported
from
London, England
@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?
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ParkParadeTrappyOHB
(@OhbPark) reported
from
Brentford, England
Could some one look at this **** my team 😢@ManUtd @btsport
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steffan Dutch
(@SteffanDutch) reported
from
Bromley, England
@vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.
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Julie Winchy Winch
(@juliewinch) reported
from
Bexleyheath, England
@bt_uk why has my broadband been so bad for 3 days now !!
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Sandy Macdonald
(@Macdonald2Sandy) reported
from
Hounslow, England
Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk
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J
(@CFCJae_) reported
from
Eltham, England
Keown is a **** pundit. #BTSport
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Kudret
(@Kurdeck) reported
from
Lambeth, England
Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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Gary White
(@_gary_white_) reported
from
Merton, England
Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.
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Andrew Raffan
(@AndRaffan) reported
from
Eltham, England
@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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El Presidente
(@elldivino) reported
@bt_uk Hi there, had no internet for a since yesterday niw, plus connection kept dropping out for a couple of days before that, have got someone out tomorrow but can you advise of anything else in the mean time? Normally a top service from you so hopefully a one off !!!?
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Lukman
(@lukmanali1221) reported
FIX THE WIFI THAT WE PAY MONEY FOR @bt_uk
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alickie
(@alickie66) reported
@Danjay114 @bt_uk I'm an existing BT customer over decades. Ordered fibre upgrade 23 Jan. Told then typically 5 days for installation/ certainly within month. All this time later, weeks of frustrations,wasted time waiting in for workers that don't turn up, made to feel like a liar by their 1/2
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Jonny RT
(@Jonnyraythrash) reported
Why have @btsportfootball just stopped showing the stream of the Copa Del Rey semi-final? Piss poor to pull it during extra time with no explanation @btsport
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El Presidente
(@elldivino) reported
@bt_uk Hi there, had no internet for a since yesterday now, plus connection kept dropping out for a couple of days before that, have got someone out tomorrow but can you advise of anything else in the mean time? Normally a top service from you so hopefully a one off !!!?
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alickie
(@alickie66) reported
@PawelNotts @bt_uk @19904L I can't even get them to install it never mind sustain it. Lies, promises and no action
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MegaMouth
(@MegaMouth_UK) reported
@virginmedia So glad my cancellation is only a week away, how can an ISP as large as @virginmedia have such poor customer support. Taking your status page offline when there is an outage isn’t cool! @bt_uk for the win
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Jennifer
(@mc_larney) reported
@virginmedia We’ve had more downtime and painfully slow connection than we ever did with @bt_uk. And we’re low users (no gaming or constant streaming). wish we never moved.
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Simon Kirby
(@simonkirby86) reported
@bt_uk disappointed but not at all surprised with your customer service about a mobile issue that was all of your making. Couldn’t be bothered to deal with me so you hung up. I’d be angry but it’s not the first time (and knowing BT, it won’t be the last)
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alickie
(@alickie66) reported
@BradNelson_94 @bt_uk Try months after decades of loyal custom. Truly shocking service