BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 02/01/2026 02:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, London, Croydon, Thornton Heath, City of Westminster, Wandsworth, Hounslow, Sutton, Southall, Fulham, Sevenoaks, Bexleyheath, Tadworth, Hammersmith and Orpington.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomThornton Heath Phone
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • palmerova88 Alan Palmer (@palmerova88) reported from Salfords, England

    @chris_sutton73 Shocking behaviour from @RangersFC but then again, nothing surprises me. Shame @btsport don’t support their pundits! Everyone welcome, 🐮 💩

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • R_Tillo_x SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England

    @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • TalieDelemere talie (@TalieDelemere) reported from London, England

    @bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that

  • DanfromtheSouth Danny Attle (@DanfromtheSouth) reported from Bromley, England

    @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

  • Lochlanndg Lochlann (@Lochlanndg) reported from London, England

    @SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • PaulKohlerSW19 Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England

    @bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • Winemonday Pam (@Winemonday) reported from Richmond, England

    @bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RahulAgg27 rahul Aggarwal (@RahulAgg27) reported

    @SkyHelpTeam Well openreach is not helping either have registered multiple times for getting the lines sorted but nothing is going on... Looks like they are not interested in sorting the problem.. @WeAreOpenreach @bt_uk

  • Lukemmmmmm Luke Moran (@Lukemmmmmm) reported

    @bt_uk I’ve done all this!!! I’ve had 2 engineers out but still poor WiFi

  • Crossy64 Robin Cross (@Crossy64) reported

    @btsport please get rid of the terrible adverts you are currently running!

  • sstrong82 Simon Strong (@sstrong82) reported

    So an update on my dealings with @bt_uk, 45 minutes on hold didn't get through yesterday, 45 minutes on hold today didn't get through, hung up and said I was a new customer...got through straight away, feel sorry for anyone who had an emergency with them.

  • malachyrua Mal (@malachyrua) reported

    @bt_uk Hi there! So the hub has just turned blue and appears to be working? Which I thrilled about but obviously a fault/complaint was raised...could I drop that? Please.

  • Lauriemaffs lauren (@Lauriemaffs) reported

    @bt_uk any update on the major issues in Chelmsford?

  • AKondakor andrewk 3.5% #FBPE #RejoinEU (@AKondakor) reported

    @bt_uk Tried it. it says faster fibre is already available with speeds up to 80M down and 20M up but that's not what we get ,16down 1up. I'm told it won't go any faster due to distance from exchange.

  • SamieClarky182 Samie C, Baroness Gin (@SamieClarky182) reported

    @bt_uk is there an outage for internet in Sunderland, SR2 area? Can’t access any streaming on BT box and hub is displaying green

  • BenEdwa17958801 Ben Edwards (@BenEdwa17958801) reported

    @bt_uk No after 2 and a half hours, the call terminated, I am again trying to get through with no luck. Some of the worst customer service I have experienced, could you get someone to contact me? As I can’t get through to anyone yet again.

  • Welshdellb0y Michael (@Welshdellb0y) reported

    @kestermann @bt_uk @MarcAllera Great but their repair times terrible been waiting for them to repair external fault missed doctors call regarding covid vaccine I told the customers complaints this also saying was disabled needed it repaired urgently His voice changed and said it was not his problem my health🤬