BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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The latest reports from users having issues in Purley come from postal codes CR8.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 12/23/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Sutton, Hammersmith, Southwark, Greater London, City of Westminster, Wandsworth, Croydon, Sevenoaks, Hounslow, Dorking, Westerham, Kingston upon Thames, Teddington and Southall.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • MarkPaton84 Paton (@MarkPaton84) reported from Lambeth, England

    For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

  • SteffanDutch steffan Dutch (@SteffanDutch) reported from Bromley, England

    @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • HouseArrestFM Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

  • nini2903 Neenie (@nini2903) reported from Salfords, England

    @bt_uk Really sad to see that @DPDgroup_news drivers are not dementia friendly. Quite curt/rude when phoned me to say he couldn't find address(he was next door) Did not allow time for Mum to get her id to receive her new easy to use phone.Just left. #dementia

  • _gary_white_ Gary White (@_gary_white_) reported from Merton, England

    Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Known is a **** pundit. #BTSport

  • livefr33diehard C.N. (@livefr33diehard) reported from Bromley, England

    @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RobTimbre Robert Timbre (@RobTimbre) reported

    @bt_uk #BEWARE We’ve just have a very dubious caller suggesting we should press 1,talk to an executive, because there has been suspicious activity on our broadband so they will be closing it down.The number that called was 01054680835. #BT please investigate and prosecute.Thanks

  • Spaxieny Christine S.L. N (@Spaxieny) reported

    @bt_uk Please fix our lines so we can get internet.

  • NthSthArdenTMO North & South Arden TMO (@NthSthArdenTMO) reported

    @BTBusiness @btbusinesscare we are experiencing multiple issue, phone line fault 4 days, intermittent divert in place, cloud voice team failing to make contact about new system (waiting since November). Who can resolve?

  • iamthestocks JacksBroStocks #STONKS (@iamthestocks) reported

    @bt_uk I would like to submit a complaint please. Please have your team contact me!

  • Good_Goodall Jonathan Goodall (@Good_Goodall) reported

    @bt_uk I’ve been without broadband since 31/03/21 and the minihub you provided cannot serve two computers. I’ve been told the incident will not be resolved until 7th April and the engineer appointment has been changed from today until the the 5th despite no comms about this.

  • Simonleighuk Simon Leigh (@Simonleighuk) reported

    @bt_uk Hi, he came yesterday to complete the internal install but found an external fault with the fibre that needed someone else to come out. He left our existing copper in place but it looks like that went down just after midnight 😔

  • DrChemistryEmz Emma (@DrChemistryEmz) reported

    Woken up and our internet is down @bt_uk really pushing my patience now, and nobody can come round until Saturday 😖 Oh and @LindtUK don’t bother ordering from them because your Easter gifts will turn up AFTER Easter.

  • Marynicoschiav1 Marynicoschiavone@gmail.com (@Marynicoschiav1) reported

    @bt_uk I am waiting for a refund, last month I was refunded 20£ on 48.50£, this month still nothing but keeping paying as a never received a final bill. I was supposed to pay for 1 week

  • JosipIIicic 💎 (@JosipIIicic) reported

    @England @_DeclanRice @bt_uk Awful footballer

  • JamesGittings James Gittings (@JamesGittings) reported

    Absolutely appalling service from @WeAreOpenreach and totally disjointed with @bt_uk. My parents who, like many of us, are working from from home because of the pandemic, have been without internet for 13 days, because engineers on four occassions have simply not arrived...