BT (British Telecom) Outage Report in Purley, Greater London, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Purley come from postal codes CR8.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (65%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (6%)
-
Phone (4%)
-
TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Banstead, Purley, Hammersmith, Southwark, Fulham, Croydon, Greater London, Bromley, Wandsworth, Warlingham, Hounslow, City of Westminster, Southall and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Banstead |
Phone | |
| Purley |
Phone | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
-
Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
-
Armstrong
(@steve2682) reported
from
Bexleyheath, England
@SkyHelpTeam I have been on hold for 33min, is there anyone working in your call centre?? I still have an ongoing internet issue. Your wait times are shocking. Think it’s about time I moved over to @bt_uk
-
Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧
(@OrignalBabydoll) reported
from
Croydon, England
@bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area
-
Nesli Shafak
(@NesliShafak) reported
from
Hammersmith, England
whats the point of selling wifi service if there is a very bad coverage? 😡 @bt_uk
-
Alex Munro
(@ADMunro) reported
from
Esher, England
Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
-
Alan Vincent
(@Huskymannia) reported
from
London, England
@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all
-
COLFESeconomics
(@COLFESeconomics) reported
from
London, England
@BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!
-
Kate Morris
(@kateMorris102) reported
from
London, England
@bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?
-
Danielle Altink
(@danialtink) reported
from
Camberwell, England
@bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh
-
Jon
(@R0LLSY) reported
from
Epsom and Ewell District, England
@bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc
-
🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
-
John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.
-
Charli R
(@RojasLahoz) reported
from
Brentford, England
@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.
-
John Mitchell
(@prof_j_mitchell) reported
from
Bromley, England
Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.
-
Adama Traores not that hench pal
(@adama_not) reported
from
Wandsworth, England
@bt_uk can you please help me kick off is in 30 mins
-
Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April
-
Glen Oglaza
(@glenoglaza1) reported
from
Croydon, England
What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG
-
Loft4Words
(@Loft4W) reported
from
Camberwell, England
@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind
-
Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency
-
Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
dave
(@dave99147378) reported
@bt_uk is there a broadband outage in DN7 area?
-
Darren Sherlock
(@Shergar75) reported
@RorySmith @OliverKay I find it all a bit strange from @btsport perspective. With the Champions League being their main offering would it not make sense for them to help rather than hinder the progress of English teams? I'm sure their viewing figures/advertising revenue is higher with English clubs
-
Iron Thompson
(@at67435) reported
@bt_uk Why is my Broadband down again? I live in South Shields and have no landlines.
-
Claire M 💙
(@Claire1810) reported
@virginmedia I questioned both. Never mind she will be a new customer with @BTCare or @TalkTalk should imagibe they will welcome her custom.
-
Wes Poole
(@keane016) reported
With out fail when transferring to new BT contract , @bt_uk overcharge you ever month. 2 months in and have been over charged over 100.00 already. Worst customer service ever
-
Mike Stead
(@tweetymike) reported
So turns out @bt_uk can take an extra £25 from you for a service they aren’t delivering for FOUR YEARS, and not have to pay it back. Having been a customer for 15yrs, circa £13k spent, this is now a moral call on CEO @MarcAllera - do we get a £1k refund to remain a BT customer?
-
John Friend
(@Quidlist1) reported
@bt_uk That’s correct it can’t be placed, now we have to call again to cancel on the 19th when by sport ends to cancel our broadband altogether, I’m just making sure it’s within our 14 day period as it seems bt are making excuses to get us past day 14
-
noomie
(@noomie82) reported
@bt_uk It’s saying no known issues but it’s not the first time this has happened. We’ve had engineers out 3/4 times in the past for the same thing but it never seems to be resolved.
-
Mike Stead
(@tweetymike) reported
@bt_uk It was escalated to CEO’s office. An Executive Complaints Team person was appointed. He challenged the lack of service and excess charges, and it went to the Ombudsman. The case manager agreed 100% that I’d been overcharged, but under the regulations he couldn’t order a refund.
-
⚒ Helen Wilkins ⚒ 〓〓
(@WellyWilk) reported
@Janet9998 @btsport We had problems switching on too. Got a NOW tv stick and it just froze for several minutes. Almost like it was doing a software update. Very poor timing.