BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 01/18/2026 17:30

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Southall, London, Croydon, Hammersmith, Hounslow, Sevenoaks, Orpington, Caterham, Reigate, Greater London, Thames Ditton, Redhill, Leatherhead, Southwark and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • nini2903 Neenie (@nini2903) reported from Salfords, England

    @bt_uk Really sad to see that @DPDgroup_news drivers are not dementia friendly. Quite curt/rude when phoned me to say he couldn't find address(he was next door) Did not allow time for Mum to get her id to receive her new easy to use phone.Just left. #dementia

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Known is a **** pundit. #BTSport

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • HouseArrestFM Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

  • SteffanDutch steffan Dutch (@SteffanDutch) reported from Bromley, England

    @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • clairebickell Claire Bickell (@clairebickell) reported

    @bt_uk One of your customers has signed up with you using my email and I'm getting all of their account activation and other details - and I'm in Australia! Who can I contact so your poor customer can use her new service?

  • QualityIsKing Peter Gould (@QualityIsKing) reported

    @OpenreachHelp Hi. My parents moved from @plusnethelp FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

  • DanielleFaithx Daniielle' (@DanielleFaithx) reported

    @bt_uk Someone’s been out to connect our tv and internet but there’s a problem and they can’t get a connection, they’re having to get someone out again tomorrow but this is the fourth time now

  • bremner1919 SheffieldWhites (@bremner1919) reported

    So @btsport Have now taken the @FIAWorldRX How **** is that?

  • AnishModgil Anish Modgil (@AnishModgil) reported

    been with @virginmedia for 10yrs & paying £65/m for 350Mb/s (I only get 15-50Mb/s), they have refused to help, replace hardware & lower tariffs. As there is no loyalty, it’s time to find an ISP that actually gives a good service. What are your thoughts on @VodafoneUK @bt_uk

  • wooliferkins neil warner (@wooliferkins) reported

    @mana_rugby @WorldRugby @SixNationsRugby What that the 6 Nations was on Amazon this year? A streaming service with no broadcasting experience. It was **** coverage vaguely saved by the fact it wasn't double paywalled by the 1/2 arsed BTSport.

  • eldo Eldo™ Web Design Ltd (@eldo) reported

    Absolutely disgraceful service from @BTBusiness @btbusinesscare that @Fareham_IC have been without internet for over a day and a half now with no sign of a fix. Negatively affecting dozens of businesses trying to struggle through these tough times #poorservice #smallbusiness

  • DJSwiftySwift Luke Swift (@DJSwiftySwift) reported

    @bt_uk service has been very poor for my business. Nothing getting resolved, just going around in circles. No icloud phone system for a week now....

  • HeatherRobert5 Heather R 💙 (@HeatherRobert5) reported

    @BTCare I logged an ongoing fault on my line (no dial tone) 20/7/21, still not fixed, I have looked on ‘track fault’ and it says I had told you fault is fixed on 25/7/21, which I did not! The fault is exactly the same, nothing been done to fix it at all! Very poor service BT.

  • pel1980 Pel (@pel1980) reported

    @themood2020 @SkySports @btsport I wonder if the players will keep taking the knee to support the discrimination against the unvaccinated and the inequality against normal families not being able to have f#%king holiday this year