BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 08/17/2025 09:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. E-mail (13%)

    E-mail (13%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Lewisham, Fulham, Streatham, Croydon, Bermondsey, City of Westminster, Lee, Mitcham, Southwark, Catford, Barnes, Eltham and Caterham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • nini2903 Neenie (@nini2903) reported from Salfords, England

    @bt_uk Really sad to see that @DPDgroup_news drivers are not dementia friendly. Quite curt/rude when phoned me to say he couldn't find address(he was next door) Did not allow time for Mum to get her id to receive her new easy to use phone.Just left. #dementia

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

  • _gary_white_ Gary White (@_gary_white_) reported from Merton, England

    Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

  • bobmontefusco Robert Montefusco (@bobmontefusco) reported from Bromley, England

    @btsport Tell Savage he looks like an idiot with that coat !

  • gxyred Jared (@gxyred) reported from Lambeth, England

    @Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

  • MarkPaton84 Paton (@MarkPaton84) reported from Lambeth, England

    For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

  • OhbPark ParkParadeTrappyOHB (@OhbPark) reported from Brentford, England

    Could some one look at this **** my team 😢@ManUtd @btsport

  • livefr33diehard C.N. (@livefr33diehard) reported from Bromley, England

    @bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

  • SteffanDutch steffan Dutch (@SteffanDutch) reported from Bromley, England

    @vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Known is a **** pundit. #BTSport

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • HouseArrestFM Aaron (@HouseArrestFM) reported from Camberwell, England

    @bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • rseth_24 Rseth24 (@rseth_24) reported

    @virginmedia why is my internet not working in all the rooms in my house? I rang you months ago and you said you would send me a wifi booster but let me guess... you forgot? Wish I went with @bt_uk for my internet instead 😔

  • FXTWO Finlay Ferguson (@FXTWO) reported

    @bt_uk Sat down today to watch some TV shows we have recorded on our BT box. Every single one has a picture and sound that keeps distorting through pixelation and is completely unwatchable. What can you do to help?

  • rocketreedo David Reed (@rocketreedo) reported

    @bt_uk tell Sayan Chowdhury to pull his finger out he said "I promise I won't let you down and ignore you" over 3 months later and I email every couple of weeks to remind him.... NOTHING!! EMBARRASSING!!.

  • peterjohnduffy Peter John Duffy (@peterjohnduffy) reported

    @bt_uk My internet drops out almost every couple of hours. Every time I contacted you on Twitter you blamed everything but the service even the thickness of the walls. I can see the router itself when watching tv. I gave up in the end and just live with poor wifi.

  • kokosd george doucanaris 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇨🇾🇭🇺 (@kokosd) reported

    Glenn hoddle says "you sense spurs need a 2nd to win this". No **** sherlock we know we need a 2nd or 3rd goal to win games. We are spurs after all. #FULTOT #btsport

  • michael_spiteri Michael Spiteri (@michael_spiteri) reported

    @bt_uk I sent a complaint email regarding my contract renewal last Sunday and have still not received a response. Is this how you treat your loyal customers?? How is it I’m paying more now for the same broadband package and after I’ve downgraded my phone package . Mike.

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

  • PaulBro97733140 PAUL BS3🏴󠁧󠁢󠁥󠁮󠁧󠁿✊🇬🇧✊🏴󠁧󠁢󠁥󠁮󠁧󠁿✊ (@PaulBro97733140) reported

    Answer me this @btsport and @SkySports Players and managers swear, you apologise for their language. When fans do/did it, you're disgusted and want authorities to to clamp down on the vile language. Why apologise for one, yet vilify the other?

  • johnplayerleag John-Paul Lander (@johnplayerleag) reported

    @bt_uk @FriendlyHenry Would never go back to BT, scandalous

  • KishanPurohit Kishan (@KishanPurohit) reported

    All this money to get the sports channels/packages and still have to put up with dead picture quality cos @SkySports can't get their **** together... Beg you just allow your 4K channels on @virginmedia, the football looks like *** after coming from @btsport Ultimate