BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 01/07/2026 12:10

January 07: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Fulham, London, Croydon, Sutton, Southwark, Bromley, Mitcham, City of Westminster, Hounslow, Coulsdon, Wandsworth, Bexleyheath, Brentford and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomFulham E-mail
United KingdomHammersmith Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RooksPaul Paul Avfc 🦁 (@RooksPaul) reported

    @bt_uk Yes sort your broadband out, stop blaming everyone else and get it sorted my phone is struggling to load Twitter sat in my house on your internet so yes I require help

  • Lord_Swindon Lord Swindon (@Lord_Swindon) reported

    @bt_uk As of last Wednesday I have no broadband at all. The website still shows the above notice of issues since December 13th, and the 150 telephone message has had "There is a problem at your local exchange... hope to repair in two hours" since Wednesday. [more]

  • MadCornishBiker Allan (@MadCornishBiker) reported

    @bt_uk 🧵/ The strangest going is that it appears to be less a case of nothing working, than connection being delayed or even halted. When I oognon I get the message "please sign in to the Internet. When I do, a browser screen loads and displays the message "you do not have 👉

  • RS_Koolar Richard Smith (@RS_Koolar) reported

    @RayMairead As the past few days have shown he is part of the globalist elite. However unlike the left, the right don’t want him to never work again, just whilst at bbc he has to remain impartial. He is free to spout **** at @SkySports or @btsport and ppl we just ditch their subscriptions.

  • cosenstom Tom Cosens (@cosenstom) reported

    Absolute ******* joke @SkyUK for business customers!!! Never had this trouble with @btsport

  • StreakyAgain StreakyAgain (@StreakyAgain) reported

    There's a rumour floating around that @btsport have offered Lineker a job - they should probably remember their audience isn't required by law to pay a subscription unlike the BBC and people _will_ cancel.

  • beakerJT JT 🌈👭'It's you Eve. You're all I've ever needed' (@beakerJT) reported

    @UtdSukeve @btsport Truly awful and knew it would happen too!

  • MadCornishBiker Allan (@MadCornishBiker) reported

    @bt_uk 🧵/ The strangest thing is that it appears to be less a case of nothing working, than connection being delayed or even halted. When I log on I get the message "please sign in to the Internet". When I do, a browser screen loads and displays the message "you do not have 👉

  • NeilFis43581370 Neil Fisher (@NeilFis43581370) reported

    @bt_uk who to contact when you see a guy wire thats snapped from a pole? Dont give me a **** answer. Its your problem not mine.

  • WormsHead_NCI NCI Worms Head (@WormsHead_NCI) reported

    @RhossiliHwb @bt_uk @SwanseaCouncil It’s all down to BT as Swansea council have reported it to them and Openreach have confirmed the phone is faulty.