BT (British Telecom)

BT (British Telecom) Outage Report in Purley, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Purley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Purley, Greater London, England 02/11/2026 17:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Purley, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, London, Croydon, Leatherhead, City of Westminster, Thames Ditton, Epsom, Hampton, Sutton, Mitcham, Hounslow, Wandsworth, Reigate, West Wickham and Greater London.

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City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • nini2903 Neenie (@nini2903) reported from Salfords, England

    @bt_uk Really sad to see that @DPDgroup_news drivers are not dementia friendly. Quite curt/rude when phoned me to say he couldn't find address(he was next door) Did not allow time for Mum to get her id to receive her new easy to use phone.Just left. #dementia

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • CFCJae_ J (@CFCJae_) reported from Eltham, England

    Known is a **** pundit. #BTSport

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • WorsleyDress Worsley Dress Agency (@WorsleyDress) reported

    @bt_uk No fibre service for 48 hours. Getting passed from pillar to post with no update as to when the problem will be fixed. No TV and no internet. How can I work from home. It’s a joke. #BT

  • ZH956 TTNeb (@ZH956) reported

    @bt_uk I don't need any help thanks. However your software needs updating. There are thousands of us with special characters in our names getting told #YourNameIsInvalid when it really isn't.

  • bakerboiler Carole Baker (@bakerboiler) reported

    @bt_uk After considering moving to sky I decided to stay with @bt_uk because of reliability. Today my broadband is down 😡

  • Suzanne39118650 Suzanne (@Suzanne39118650) reported

    @bt_uk I finally managed to get through to one of your people, having to report a non-existant fault to your automated service. I'm old enough to remember the BT tag line, "it's good to talk," it is indeed when you finally get through to a BT operative.

  • SteTartt SteTartt (@SteTartt) reported

    @nobbie_77 @btsport Yeah I know Calzaghe is bad for it.. Haye too? Bad look for live tv. Think he’ll still be there?

  • grdavies01 Geraint Davies (@grdavies01) reported

    @bt_uk @BTCare is there an issue with broadband in Cf83? Mine is really slow to connect and it keeps disconnecting my extenders and ring camera

  • HM_McShooty Howlin Mad McShooty 🐝 (@HM_McShooty) reported

    hey @bt_uk You close my complaint case with the answer "We've explained our policy" when I haven't spoken to anyone nor have I received and email explaining your policy? You rip me off and then discard my complaint as if it was nothing. How can your customer service be so bad?

  • SamuelCise 🟡 Samuel Cise (@SamuelCise) reported

    Totally unacceptable service from @bt_uk I was promised internet on 23/10 and still nothing. What’s my compensation for being unable to work with the rubbish 4G dongle you sent?! We’re in a 4G black spot!

  • richardsonpaulm Paul M Richardson (@richardsonpaulm) reported

    @btsport @btsportrugby you make so many observations but never point out the crooked feed ! Why ?

  • EmilyWilliams58 Emily Williams (@EmilyWilliams58) reported

    @bt_uk Hello! Have been without Broadband now since 2nd November and have been told by your technicians that they can't get an update because openreach isn't open at the weekends- surely there is an out of hours service?! Postcode area is SE23