BT (British Telecom) Outage Report in Reigate, Surrey, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Reigate, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Reigate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Reigate, England
The most recent BT (British Telecom) outage reports came from the following cities: East Grinstead, Crawley, Mitcham, Sutton, Croydon, Dorking, Carshalton, Purley, Edenbridge, Redhill, Thornton Heath, Wallington, Coulsdon, Banstead, and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 16 hours ago |
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17 hours ago | |
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Internet | 3 days ago |
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Wi-fi | 4 days ago |
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Total Blackout | 7 days ago |
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Phone | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Miss Carli Jay (@MissCarliJay) reported from West Molesey, England@bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤
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Anthony Harris (@AntoineDingDong) reported from Bromley, EnglandHi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?
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Big L 🏳️🌈 (@bunjlessball) reported from Bromley, England@bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!
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sarvar mojgani (@gains_guru) reported from Bromley, England@bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.
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Shermin A Ali (@SherminAaliYoga) reported from Merton, England@bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!
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Neenie (@nini2903) reported from Salfords, England@bt_uk Really sad to see that @DPDgroup_news drivers are not dementia friendly. Quite curt/rude when phoned me to say he couldn't find address(he was next door) Did not allow time for Mum to get her id to receive her new easy to use phone.Just left. #dementia
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Vince McGonagle (@vincemcgonagle) reported from Crawley, England@bt_uk 1 hr trying to get hold of your customer service, absolute joke and still waiting
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Jon Edwards (@Jon_Edwards_) reported from Bromley, EnglandCongratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!
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Big L 🏳️🌈 (@bunjlessball) reported from Bromley, England@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.
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Big L 🏳️🌈 (@bunjlessball) reported from Bromley, EnglandI am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted
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Gary White (@_gary_white_) reported from Merton, EnglandHi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.
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Gavin McLelland (@gmac7000) reported from Merton, England@bt_uk - internet down in SM4. Any update on the problem?
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Shane Pender (@silverback1809) reported from Bromley, England@btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription
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Christopher Lee (@chucklelee) reported from Crawley, England@BTCare OK I give up....... How do I cancel BT Sport?
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Shoulder Doctor (@ShoulderDocUK) reported from Bromley, England@bt_uk Only three times. No offer of compensation. No confirmation of resolution
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Gayle (@GByford75) reported from Merton, England@bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks
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steffan Dutch (@SteffanDutch) reported from Bromley, England@vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.
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Chris France (@Chris_Francey) reported from Crawley, EnglandHi @bt_uk, after spending an hour and half on the phone this morning to try and fix my broadband issue, on the 3rd attempt. I was promised a callback within 20 minutes with an update/resolution, it’s now been over 3 hours. I don’t want to #twittershame you, just want this fixed.
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Robert Montefusco (@bobmontefusco) reported from Bromley, England@btsport Tell Savage he looks like an idiot with that coat !
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C.N. (@livefr33diehard) reported from Bromley, England@bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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lev_vst (@lev_vst) reported@bt_uk With BT never been able to watch TV catch up on my TV, as soon I changed to Sky I could! Same exact copper cables. How do you explain that🤔? And Sky more affordable. Better customer service, must add.
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Robo Bot (@robobotbotbot) reported@bt_uk day four of our broadband outage. Total available status from BT "Its broken, we have no idea when or if it might be fixed. We do know it affects your whole town if that helps." Is that actually acceptable?
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John Edwards (@jwedwards1) reported from Marlow Bottom, England@bt_uk Any idea when this Broadband outage will be fixed? It’s been over 24 hours now #Marlow
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Melanie Mackin (@mel7j) reported@btbusinesscare This is nkt a complaint. I've been sent down this route before. I just want to speak to someone about the sims.
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Steff. (@Steff_) reported@bt_uk The WORST customer service. Incapable of sending a prepaid bag out to the correct address on 5 occasions. Then they charge £50. And now incapable of refunding after being advised 2 different refund dates and a cheque to which the account has now been closed. SORT IT OUT BT
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jennev (@vickyjenner1) reported@bt_uk Funnily enough, even though there is nobody down there now, thankfully it’s working again. Now let’s try to get on with my work again.
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Grimchi of Docs (@plaindocs) reported@bt_uk any idea why connecting a Linux laptop to BT smart hub would bring the entire network down?
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Jones Mark Harding (@JonesMarkHardi1) reported@bt_uk @ChazfogMBE do you support BLM?
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MistyMoo (@Scullie01) reported@bt_uk Hi. Moving house tomorrow and the activation date for new service is tomorrow. However, I have no service today at current address. Help!
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Nebraska (@ali_nebraska) reported@bt_uk broadband not working in SE15 - is this a known outage?