Is BT (British Telecom) having an outage in Reigate, Surrey, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Reigate, Surrey, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Reigate, Surrey, England

October 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (51.10%)
  • Phone (15.89%)
  • E-mail (15.65%)
  • Wi-fi (9.54%)
  • Total Blackout (4.89%)
  • TV (2.93%)

BT (British Telecom) Outage Map Near Reigate, Surrey, England

BT (British Telecom) in Reigate, Surrey, England Comments

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BT (British Telecom) Issues Reports Near Reigate, Surrey, England

Latest outage, problems and issue reports in Reigate, Surrey, England and nearby locations:
  • Vollverayn
    Gameness79 (@Vollverayn) reported from Merton, England

    @BTSportBoxing @btsport What a idiot!!!!

  • alexbremer
    Alex Bremer (@alexbremer) reported from Croydon, England

    I've tried to complain 3 times today about the COMPLETE lack of service from @bt_uk, and been hung up on 3 times... they've messed up every single aspect of my order - terrible, appalling service! @BTCare - this rumbles on and on

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare you just keep getting better and better. Complaints team finally call and let it ring twice! I then called back and speak to the help team who then decided to hang up the phone!! I really don’t know how your Company exist

  • tweetsfromben
    Ben Isaacs (@tweetsfromben) reported from Bromley, England

    @Jayem80 @espnplayer @btsport I’m never sure how the rights work for BT. It’s a Fox game but they show CBS exclusives so…

  • EvelynBA64
    EvelynBa (@EvelynBA64) reported from London, England

    It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

  • apwardbuilding
    A P Ward Building (@apwardbuilding) reported from Bromley, England

    Sorry our phone lines are still not working after nearly a week now with a big thank you to @btbusinesscare & their complete incompetence.

  • THEORIGINALMB
    MB (@THEORIGINALMB) reported from London, England

    @ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

  • Gazz_18
    Gazz Eighteen (@Gazz_18) reported from London, England

    @BTCare Any issues in the W1D London area with Broadband? No connection here?

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • AlisonStammers
    Alison Stammers (@AlisonStammers) reported from Bromley, England

    @BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

  • lukeelingo
    luna1976 (@lukeelingo) reported from Crawley, England

    @BTCare the most appalling customer services I have ever encountered.

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare It’s the router, not the broadband that is the issue!

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

  • bronzefish
    Paul Smith (@bronzefish) reported from Bromley, England

    @BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Gomshall, England

    Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

  • Rosie_Bennett_
    Rosie Bennett (@Rosie_Bennett_) reported from Croydon, England

    @BTCare our hub is flashing purple and we have no internet - please help

  • GregoryTaylor86
    Gregory Taylor (@GregoryTaylor86) reported from Bromley, England

    @1_TRG @BTCare Trying having virgin broadband just as bad at times ,

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Caterham, England

    Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

  • heypresto
    Andrew Taylor (@heypresto) reported from Crawley, England

    @BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

  • joemuggs
    Bumskin Tuille (@joemuggs) reported from Malden, England

    @BTCare Yes I know. But there's no way to contact Openreach and they're failing to pass information on to Sky, so there is zero accountability to either the client or the end customer. This is rotten.

  • xkayleighkinsx
    ? Kayleigh ? (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • KaushalVP
    Kaushal Patel (@KaushalVP) reported from Hooley, England

    @BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

  • Tobys__Mummy
    Rachel Corrie ?️‍? (@Tobys__Mummy) reported from Epsom, England

    @BTCare Hi, please can I ask why your colleagues at BT Openreach are CONTINUALLY telephoning my Grandmother about selling her internet broadband?? She’s 94 and doesn’t need the internet. When I explained this AGAIN on the phone earlier, you hung up on me. Unbelievably rude.

  • andysmith007
    Andy Smith (@andysmith007) reported from Crawley, England

    @NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

  • craig_mbu
    Craig ??????? (@craig_mbu) reported from Crawley, England

    @BTCare you got an email or phone number I can use to make a complaint

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • SianIsSmiling
    Sian Nelson (@SianIsSmiling) reported from London, England

    @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

  • danilo_brg
    danilo (@danilo_brg) reported from London, England

    @bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

  • pgoodgame
    Peter Goodgame (@pgoodgame) reported from Charlwood, England

    @BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare I'm out. Please cancel my contract. This is no longer acceptable

  • c_cantore
    Cristiano Cantore (@c_cantore) reported from London, England

    @BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Every day it goes down

  • Lucanesque
    That chap (@Lucanesque) reported from London, England

    @julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

  • Aaron1OS
    Aaron Os (@Aaron1OS) reported from London, England

    @bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • dannyduncs
    Dan Duncan (@dannyduncs) reported

    @btsportrugby @btsport This boy is so frustrating, so talented but can’t help himself from doing stupid shit

  • LawsonSallyann
    Sallyann LD (@LawsonSallyann) reported

    @BTCare @Ofcom @MoneySavingExp I complained in July after constant poor service. Call waiting time unacceptable and no resolution. Gave up trying again as my mother is ill and that clearly took priority. Complaint is registered & will take to @Ofcom as you have to train your people to be honest

  • willl2345
    William (@willl2345) reported

    @BTCare @Ramsay59 Someone on bt support forum also got a email like that saying that bt are closing some old email address and they're email address will stop working after 7th of April unless they link it to they're broadband account here's screen shot of the post

  • crack_the_king
    K.K.B ✊ (@crack_the_king) reported

    Tony Martial came from France French press said he had no chance 50 million down the drain Tony Martial scores again 🎶🎶🎶💕💕💕 @ManUtd @AnthonyMartial @btsport @SkySportsPL

  • Foxy_Blue
    No Fox Given 🕉 (@Foxy_Blue) reported

    @BTCare As I said, I intend to. But given what I have been learning about BT in recent days with the help of certain legal smresources, I think it is very much in the public interest to ensure other potential victims of BT’s abuse should get to hear about my experiences.

  • JPaulGreen
    John Paul Green (@JPaulGreen) reported

    @BTCare It's still off. Can't watch any of those extra channels I signed up for. Ah well. let's hope this 4th engineer can fix it.

  • paul__baker
    paulbaker (@paul__baker) reported

    @BTCare Hi. Still not working in Belguim.

  • VMax_Removed
    Mike Loves-Racing (@VMax_Removed) reported

    @virginmedia No never before asked, I assume it because I recorded it at 04.30 It was on @btsport as always.

  • nige4
    Nïgel Bennet (@nige4) reported

    @ultimaterugby May start watching Netball. Ref has ruined the game. A real home ref. As for @BrianODriscoll I have never heard such a biased commentator. @btsport

  • Foxy_Blue
    No Fox Given 🕉 (@Foxy_Blue) reported

    @BTCare Third panic attack this week caused by BT’s choice to continue to be ignorant, ableist and inappropriate by the way. So thank you very very much for ruining my weekend for a second week on trot. Mine is a difficult enough life, without dealing with a constant stream of BT’s shit.