BT (British Telecom)

BT (British Telecom) Outage Report in Reigate, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Reigate, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Reigate, Surrey, England 12/04/2025 06:50

December 04: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Reigate, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Crawley, Bromley, Warlingham, Croydon, Mitcham, Caterham, Purley, Byfleet, Redhill, Sutton, Epsom, Worcester Park, East Grinstead and Beckenham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Reigate, England

Latest outage, problems and issue reports in Reigate and nearby locations:

  • dansands Dan Sands (@dansands) reported from East Grinstead, England

    @bt_uk Yup, over the last 3 weeks, today’s engineer left and I’m now told the whole order has to be restarted, just trying to speak to someone who can help

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    @bt_uk Changed TV deal now getting emails about returning the equipment. Customer service no idea why. ‘Wait until the new deal kicks in and they’ll probably stop’

  • craig_mbu Craig (@craig_mbu) reported from Crawley, England

    @YousufEmrani @btsport @btsportfootball They’re not bad but it’s another subscription lol I keep telling myself I’ll bin BT but I can’t do it 😭

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

  • 28Zizou Sab (@28Zizou) reported from Merton, England

    @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

  • bill_banksy Bill Banks (@bill_banksy) reported from Bromley, England

    @btsport this is why you will never be as good as @SkySports when you continue to use biased commentators in your matches. #Keown and #Mcmanaman are appalling.

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    ******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky

  • _becki_d 🤫 (@_becki_d) reported from Croydon, England

    @bt_uk intermittent WiFi for 72 hours and the weather is fine. All neighbours effected too .. please can you advise any issues CR2 area 😫

  • machacro Matthew Crockett (@machacro) reported from Whyteleafe, England

    @bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

  • Geords Jo Clennell (@Geords) reported from Merton, England

    Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

  • awmackenzie Andrew Mackenzie (@awmackenzie) reported from Bromley, England

    So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.

  • Djbarryc Barry c (@Djbarryc) reported from Bromley, England

    @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

  • CFCJae_ J (@CFCJae_) reported from Bromley, England

    Was getting charged extra for 3 months and now they’ve changed my login and I can’t get onto it until you email me @btsport

  • dangregorybfc Dan Gregory (@dangregorybfc) reported from Bromley, England

    @bromleyfc @HarrogateTown @btsport Same old @btsportfootball never showing consideration towards the away fans. all televised league games have been away. absolute shambles once again. **** BT sports

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from West Molesey, England

    I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

  • eventsbykitch Michael Kitchener (@eventsbykitch) reported from London, England

    @btsport customer service is the WORST on the planet #CustomerService #cancelled

  • cleanelmbridge Laurence wells (@cleanelmbridge) reported from Cobham, England

    @wastefighter @bt_uk Same in @ElmbridgeBC : is clearly a nationwide issue of which @bt_uk like most sources of #litter @McDonaldsUK @BurgerKingUK @kfc @CostaCoffee @StarbucksUK @CocaCola_GB @evianwater and the like to nothing about other than a little lip service...

  • joemjeffrey Joe (@joemjeffrey) reported from London, England

    .@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanCro32891966 Sean Cronin (@SeanCro32891966) reported

    @bt_uk Ash, no confidence at all in your processes. If I dealt with a simple issue like contacting openreach in the way @bt_uk are doing I’d be sacked.

  • VezpeN Kaitlyn (@VezpeN) reported

    @bt_uk Do you know how long after our service switching it will take before our phone lines are on? we currently dont have working mobiles because we cant afford to keep them topped up so currently have no communication other than my computer

  • MrSmurff19 The Smurf (@MrSmurff19) reported

    @BTCare why Have they Closed my Case with Broadband issues AGAIN!!! Was suppose to Get a Call back But Never Called

  • followtheferret Dan Polak (@followtheferret) reported

    @bt_uk I have sent you a DM with our details. Please help us to resolve this - we need internet connected, not excuses as to why it still isn’t, please.

  • retrogamersuk The Average Retro Gamers (@retrogamersuk) reported

    @bt_uk Hybrid Connect. The service that doesn't keep your broadband running if you move house. Despite all the promises from BT Halo 3+ about always connected. #HybridConnect #BT #BT_UK

  • SeanCro32891966 Sean Cronin (@SeanCro32891966) reported

    @bt_uk another wasted phone call. Yes your BB will be back on today I promise was the call last Tuesday. Today another call, sorry it’s not going to be back on. Your processes for rectifying this issue look to be nonexistent. Incompetent

  • AnnaGra65143872 Anne Graham (@AnnaGra65143872) reported

    @bt_uk Seems like the team in Enniskillen is just as unhelpful as the rest of BT. Probably just need to be grateful no trolling from them yet. Wonder do they go on the FB Customer complaints site set up by BT customers and harrass us like some of their colleagues eg Viki?

  • YMBDY10 Yolande Biggs (@YMBDY10) reported

    @Redbird2510 Thank you. It seems perfectly reasonable to me when I can't make or receive calls and can't remedy the problem because a new handset isn't compatible. I've emailed @bt_uk Shop and have been refused, now escalated. 🤞 #CustomerService

  • followtheferret Dan Polak (@followtheferret) reported

    @bt_uk @openreach @openreachhelp please respond and resolve this issue!

  • AndrewW78343311 Andrew Williams (@AndrewW78343311) reported

    @bt_uk Even when you complain to the CEO and the "executive" get involved in the complaint, as resolution can't be found. We approach 7 weeks since placing a broadband order and still have not been connected because the order is "stuck" in the system. Apauling!!!!!