Is BT (British Telecom) having an outage in Crawley, West Sussex, England?

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

@BTCare the most appalling customer services I have ever encountered.

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

Is see Glenn Hoddle is talking rubbish again - what a poor pundit and awful commentary from @btsport yet again

Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

@BTCare you got an email or phone number I can use to make a complaint

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@bt_uk @BTCare the team that never gives and always lets you down.. 5 weeks going on to 6 weeks with problems but it’s okay cos they don’t actually give a shit at all fucking fuming is a understatement wish i never renewed my contact when I did

@tim_rolls @btsport @SkySportsPL I know Tim. Piss poor really

@All4 Is there a problem with Episode 5 of ‘Before We Die’? It keeps on killing our @BTCare @YouViewSupport box. It has all the pre-roll ads as usual but then goes to black to load the show, stays black, then renders the box completely unusable & in need of a restart. Any ideas?

@BTCare right another day another prob my hub is flashing again purple yellow then goes back to blue so all this chasing it still not working properly over a month of shit with you am I getting so bored of always chasing you and wasting time.....

@BTCare any news on roughly I will get a phone call as never did yesterday from your faults team

@JimLandels @BTCare @bt_uk Isn’t It Awful! Where Is Customer Loyalty.

So As An Existing @BTCare @bt_uk Customer They Are Offering Me A £2 Discount 2 Make My Package £49 Per Month But If I’m A New Customer They Will Give It To Me For £28 Per Month. What Great Customer Loyalty!

@sallygreen2008 @btsport What awful song?

@BTCare I never seen that e mail so I would of never of know mate

@BTCare I spoke to them. They say there is a problem with the Yahoo server. Why don’t you say this on your website and keep people updated? #Frustrating

@BTCare fancy explaining what the hell is wrong with your internet today? Because we are 5 mins away from calling Sky to switch back. Waste of money and rubbish customer service.

@BTCare hi, absaloutly outraged that we are still waiting after 5 weeks to have our internet set up after being told 5 days. Noones helping, making a formal complaint on all platforms if this is not done!

@btbusinesscare phoned again to report the issue this member of staff has sent ANOTHER engineer out who has once again informed me he cant fix anything because BT have cut my number off This is a disgrace completly & utterly disgusting that im still in the same position as day 1

@BTCare worst internet we’ve ever had. Won’t connect to WiFi, won’t even load the log in page. Looks like we’re going back to sky!

@BTCare I don't have a ref number ATM, but BT have just texted and an engineer is supposed to be arriving this morning. Thanks for your help.

@BTCare After being passed to Bhavia in India and giving him my mobile number to call me back incase there were any issues he cut me off and didn’t call me back. Issues still not sorted.

@BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

@BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???