BT (British Telecom) Outage in Horley, Surrey, England

@themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

@bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

@soen @TalkTalk @bt_uk True! I just want a decent signal though.

@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

@bt_uk Still having issues unfortunately

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

@Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

@btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

@bt_uk @btsport Nothing. And BT player is adverting wrestling. Just had my account increased by 30 quid a month too, would like to cancel

******* sideways @bt_uk @btsport are actually awful can't get the boxing on the TV can't get the boxing on BT player can't wait to **** em off and go back to Sky

@bt_uk Shame the original best is now poor and they demand you pay lots more for this new shiny polished ....

@bt_uk Yup, over the last 3 weeks, today’s engineer left and I’m now told the whole order has to be restarted, just trying to speak to someone who can help

@wastefighter @bt_uk Same in @ElmbridgeBC : is clearly a nationwide issue of which @bt_uk like most sources of #litter @McDonaldsUK @BurgerKingUK @kfc @CostaCoffee @StarbucksUK @CocaCola_GB @evianwater and the like to nothing about other than a little lip service...

@btsport customer service is the WORST on the planet #CustomerService #cancelled

@YousufEmrani @btsport @btsportfootball They’re not bad but it’s another subscription lol I keep telling myself I’ll bin BT but I can’t do it 😭

.@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

@rossbutterfill @bt_uk Ha ha we have had the same level of extremely poor customer service - no regard to trying to fix the issue

@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

i'm done with having the worst internet in the community. Streaming has been like a dream for me but it will never happen. i legit die bc of my ping soo often and i can't do anything about it. @bt_uk can u please add the fibre cables in my area i will pay double no bait

@bt_uk Right... so you’ll just carry on taking my current monthly bill of £66 for the next 3 months... my Facebook is plastered with ads for super fast broadband for half that price! Are you going to reduce my bill? I could’ve gone with someone else if I’d known it would be this bad!

@bt_uk i have just recieved this years phone book and noticed that your still printing my phone number under my mums name. The account was been transferred to me in 2009 when she died how do we go about rectify this 11 year old issue?

So annoyed ordered a new iPhone from @bt_uk on Thursday which wasn’t delivered, have rang @bt_uk twice and sent a complaint but haven’t had any reply, rubbish customer service!

@bt_uk can you explain why I’ve now been without internet for nearly 9 hours with no warning or any way to contact? What doesn’t help is my mobile network is also down!!!

Wow. A company like @BTCare still think it's appropriate to make you call to cancel a service initiated entirely online. Shall I chisel it into slate and strap it to a pigeon holding some semaphore flags too?

@bt_uk wtf are you doing you retarded pricks

@bt_uk ok cool thanks, no call back, no tweet, no idea when I’ll get my substitute internet and my original order looking at a month delay. Spending more of my own money for data on a router from another company that I’ve never been with before (thanks @EE,mini router doing good)

@Stewchat @amongthehills60 @bt_uk Agreed! We have tried to fix it with a SIM that connects to all networks but even still some areas have no connection to any network.

@bt_uk Actually, still need help. Had a line fault that an engineer allegedly fixed on Friday. Problem still there, another engineer due out today and didn’t show. No communication from BT to say what’s happening. Been an absolute fiasco getting it sorted from the start.