BT (British Telecom) Outage in Haywards Heath, West Sussex, England

@bt_uk Shame the original best is now poor and they demand you pay lots more for this new shiny polished ....

@bt_uk Yup, over the last 3 weeks, today’s engineer left and I’m now told the whole order has to be restarted, just trying to speak to someone who can help

@NlAMHMEALONE @bt_uk British Telecom .... Not in Britain ... doesn't work . Go figure

@bt_uk I am a loyal customer looking for a deal and your staff don't know or haven't a clue and trying to pull the wool over my eyes, I am off to another provider, fed up with not be treated like a loyal customer after 20 years.

@YousufEmrani @btsport @btsportfootball They’re not bad but it’s another subscription lol I keep telling myself I’ll bin BT but I can’t do it 😭

@bt_uk Similar problem with my wife's email a/c. Seems to be SMTP function rather than IMAP - emails have been received but not sent.

@rossbutterfill @bt_uk Ha ha we have had the same level of extremely poor customer service - no regard to trying to fix the issue

@natalie_17 @chrisjfrev @RichJLaverty @SheKicksdotnet @btsport @BarclaysFAWSL Competitions. Whilst this weekend is not an official blackout weekend, the EFL TV deal will probably still include a 3pm blackout, hence you don’t see EFL games televised on Saturdays at 3pm in international breaks. (Best guess)

Oh the irony @bt_uk .....When you see a friend on another social media platform say they’ve been hanging on the phone for 75 mins to you to try and speak to someone about a recent installation issue.... SEVENTY FIVE minutes.....!! They’re not on Twitter, but they need assistance!

Spoke to 2 people @bt_uk today. One on live chat who palmed me straight off on someone else, started a complaint but then couldn’t be bothered to finish it. The next guy was more helpful - clearly sick and tired of having to deal with all these issues. 2/3 (sorry there’s more)

Thought I was done awful customer service @bt_uk when I cancelled in April. They have record of my phone call (where I was told there was no point in staying with BT as my broadband was never going to get any better) but no one bothered to process the cancellation 1/2

266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

Dear @bt_uk, you can detect when someone is using a war dailer on your network. The 10,000 hang ups after a 1 second call is a give-a-way. Please ban them after 25 hang ups and spare us the following scam callers. Regards.

@JuceeRob @btsport Absolutely bummed kid ghalahad they never stopped licking his arse he was shit just grabbing and holding ALAW get in josh

@btsport is it me or is Glenn Hoddle a bad loser 😂😂🙄 #sourgrapes #unlucky

Enforced non-digital Christmas with no #broadband #internet due to #BT and their usual level of rubbish service @BT_UK @BTCare

@MickPCollins Is it a coincidence that BTSport had the rights. Never has anybody spoken more nonsense

@ASturge21 @JCWNewell @MBrundleF1 No, like MotoGP. 2.5 million viewers on BBC, down to 150k on BTSport, overnight.

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@BTCare Yes it was saying problems with signal strength (i have my TV tuner on the same aerial and it's fine). Then i retuned and now they're gone

@SkyUK @bt_uk @BTCare neither can I! BT has driven me mad after 1 month of nightmare service.

@BTCare Wasted a whole day yesterday. No engineer and I lost a day of work. #btcustomerservice @bt_uk still have a fault with my line and a shocking broadband service.

@BTCare No. All I got was: we don’t know why it got cancelled. We’ll call you tomorrow (today) still waiting. @bt_uk want to cancel & move to Sky at this point. I‘m tired! 2 months dealing, Nothing resolved. Your disrespect for a customer that’s been with you for 40+ yrs is shocking!

@BTCare @bt_uk no. Your irresponsible way to deal with my issue is preventing me me to get this fault resolved.

Another beautiful day... that will be ruined by @bt_uk @BTCare and the irresponsible company they represent. Waiting for a call back inly to say: we are sorry but CBA to fix the crackly line and the broadband issue.

@paul_maturin @bt_uk @BTCare @MoneyTelegraph I’ve been having problems with this irresponsible company since 2nd Oct. shocking service! Emailing ofcom now. Good luck with your situation. 😩

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me. @bt_uk

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me.

@BTCare @bt_uk engineer was cancelled for no reason. According to your agent and... no one knows why. But they promise to resolve. Ha! Your service is appalling! Especially your Chat agents. I am paying (actually overpaying because I’m £126 in credit) for a service! Respect me!

This is how you do customer service, @BTCare. Will drop you a message shortly, @SkyUK!

@btbusinesscare I've already been through the help. Someone was supposed to call me back yesterday when my account had been activated, but no-one from BT had been in touch.

@BTCare you just keep getting better and better. Complaints team finally call and let it ring twice! I then called back and speak to the help team who then decided to hang up the phone!! I really don’t know how your Company exist

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

@BTCare Hi Laura G, yes they are. An engineer came out to us and said one of your contractors has cut out line to connect another. It looks like it won’t be fixed until tomorrow. That will be four days without broadband...

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

@BTCare the most appalling customer services I have ever encountered.

@bt_uk why isn’t btSport not working -my internet is up and running and yet my tv won’t connect so I’m paying for channels I’m not getting -tried restarting yes router unplugged the boxes and restarted but no connection toon help !!

I want to watch Blackburn Rovers v Reading on 23/08/18. It's on the red button on Sky Sports but I have BT sport and Sky sports main event please help @btsport @btsportfootball @BTCare @bt_uk @BTGroup #football #blackburnrovers

Is see Glenn Hoddle is talking rubbish again - what a poor pundit and awful commentary from @btsport yet again

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@BTCare hi there, we've just moved into a new home and need an old (ancient) BT box removed; who can we contact for help?

@NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

@BTCare you got an email or phone number I can use to make a complaint

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@dsd310580 @btsportwwe @btsport @SkySportsWWE @SkySports @SkyUK I'd imagine Raw and Smackdown uses master feeds as there's no live @WWENetwork feed to el cheapo it from and mug people off with but their service cost fee version is £10 extra than the network with cheaper quality judging from the kickoff the only thing without BT Sub I can see.

@bt_uk The supervisor has told me he can't help. The supervisor has said you don't have a customer complaints department. The supervisor has refused to apologise. The supervisor has most likely just lost an account. The supervisor, like the man he supervises, shouldn't be working for BT

@dsd310580 @btsportwwe @btsport @SkySportsWWE @SkySports @SkyUK The feed itself wasn't a master pay per view version copy feed like Sky used but clearly the WWE Network feed with a slightly pixelated quality and not as rich in the colours or as black in the background in fact the 4 hours I watched on the real network feed looked better.

@dsd310580 @btsportwwe @btsport @SkySportsWWE @SkySports @SkyUK It had this obscenely long channel logo coloured in with no transparency, the feed kept cutting out with a giant BT Sport's logo with music. And the WWE Network down the bottom is censored out with a massive non transparent logo cutting of the picture of the countdown.

@dsd310580 @btsportwwe @btsport On the bit I could watch for free it was really shoddy quality not worth the extra £10 connection fee unlike the @SkySportsWWE @SkySports @SkyUK coverage I'm glad my box didn't let me buy it and I had to watch on my Network sub I would have been mugged off.

@bt_uk The account is locked, apparently, though your technical man can't tell me why. I'm still on hold to speak to customer complaints or a supervisor.

@virginmedia paid £19:95 for @wwe #RoyalRumble2020 on @btsport. Iv come to watch the rerun of it as I was t up at early hours n it's saying no signal on this channel.

@BTCare please sort the new email out. It’s unusable and so busy it’s knackered. It’s the email equivalent of when your child becomes a teenager and forgets all manners and niceties. HELP. Your help pages don’t

Well and truly pissed off with @TalkTalk . Shower of shit! Time to switch @BTCare

@manumiles3 @btsportwwe @btsport I never called it sports. I said sports entertainment