BT (British Telecom) Outage in Hove, England

@bt_uk I am a loyal customer looking for a deal and your staff don't know or haven't a clue and trying to pull the wool over my eyes, I am off to another provider, fed up with not be treated like a loyal customer after 20 years.

@bt_uk Similar problem with my wife's email a/c. Seems to be SMTP function rather than IMAP - emails have been received but not sent.

Spoke to 2 people @bt_uk today. One on live chat who palmed me straight off on someone else, started a complaint but then couldn’t be bothered to finish it. The next guy was more helpful - clearly sick and tired of having to deal with all these issues. 2/3 (sorry there’s more)

Thought I was done awful customer service @bt_uk when I cancelled in April. They have record of my phone call (where I was told there was no point in staying with BT as my broadband was never going to get any better) but no one bothered to process the cancellation 1/2

266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom

Dear @bt_uk, you can detect when someone is using a war dailer on your network. The 10,000 hang ups after a 1 second call is a give-a-way. Please ban them after 25 hang ups and spare us the following scam callers. Regards.

@JuceeRob @btsport Absolutely bummed kid ghalahad they never stopped licking his arse he was shit just grabbing and holding ALAW get in josh

@MickPCollins Is it a coincidence that BTSport had the rights. Never has anybody spoken more nonsense

@pmarsh10 @btsport I need it as a sky customer to get it on my sky Q box, I don’t it all on bt website & got to order summary clicked confirm and buy the button went faded once clicked nothing on my sky box repeated twice more and same thing really don’t know what’s going on.

@ASturge21 @JCWNewell @MBrundleF1 No, like MotoGP. 2.5 million viewers on BBC, down to 150k on BTSport, overnight.

@BTCare Yes it was saying problems with signal strength (i have my TV tuner on the same aerial and it's fine). Then i retuned and now they're gone

@SkyUK @bt_uk @BTCare neither can I! BT has driven me mad after 1 month of nightmare service.

@BTCare Wasted a whole day yesterday. No engineer and I lost a day of work. #btcustomerservice @bt_uk still have a fault with my line and a shocking broadband service.

@BTCare No. All I got was: we don’t know why it got cancelled. We’ll call you tomorrow (today) still waiting. @bt_uk want to cancel & move to Sky at this point. I‘m tired! 2 months dealing, Nothing resolved. Your disrespect for a customer that’s been with you for 40+ yrs is shocking!

@BTCare @bt_uk no. Your irresponsible way to deal with my issue is preventing me me to get this fault resolved.

Another beautiful day... that will be ruined by @bt_uk @BTCare and the irresponsible company they represent. Waiting for a call back inly to say: we are sorry but CBA to fix the crackly line and the broadband issue.

@paul_maturin @bt_uk @BTCare @MoneyTelegraph I’ve been having problems with this irresponsible company since 2nd Oct. shocking service! Emailing ofcom now. Good luck with your situation. 😩

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me. @bt_uk

@BTCare Unfortunately yes. There is one. But I will challenge it with ofcom. This is getting ridiculous, Tiresome and unacceptable. #respectme I am paying for a service you are not giving me.

@BTCare @bt_uk engineer was cancelled for no reason. According to your agent and... no one knows why. But they promise to resolve. Ha! Your service is appalling! Especially your Chat agents. I am paying (actually overpaying because I’m £126 in credit) for a service! Respect me!

This is how you do customer service, @BTCare. Will drop you a message shortly, @SkyUK!

@btbusinesscare I've already been through the help. Someone was supposed to call me back yesterday when my account had been activated, but no-one from BT had been in touch.

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@BTCare Hi Laura G, yes they are. An engineer came out to us and said one of your contractors has cut out line to connect another. It looks like it won’t be fixed until tomorrow. That will be four days without broadband...

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@bt_uk why isn’t btSport not working -my internet is up and running and yet my tv won’t connect so I’m paying for channels I’m not getting -tried restarting yes router unplugged the boxes and restarted but no connection toon help !!

I want to watch Blackburn Rovers v Reading on 23/08/18. It's on the red button on Sky Sports but I have BT sport and Sky sports main event please help @btsport @btsportfootball @BTCare @bt_uk @BTGroup #football #blackburnrovers

@BTCare hi there, we've just moved into a new home and need an old (ancient) BT box removed; who can we contact for help?

@bt_uk I am a loyal customer looking for a deal and your staff don't know or haven't a clue and trying to pull the wool over my eyes, I am off to another provider, fed up with not be treated like a loyal customer after 20 years.

@bt_uk They both say no faults - but that is complete rubbish since one doesn't work at all. It has a noise which sounds a bit like a subdued dialing tone with a slight crackle but you can't dial out & no internet working. Tried three phones on it.

Who ******** is that on the bt sport panel now for **** sake eh. Token gestures are doing my head in. #EVECHE @btsport @btsportfootball

The @btsport online browser player is absolute trash. Cant believe I pay for this shit.

@btsport You need to solve the screen freezing. BT sport just fine....until football games begin. Then freezing every couple of minutes. Change channel and return and the problem goes away. Briefly.

@mcfcman66 @btsport @primevideosport I dislike his awful scouse accent, and negative comments, when covering a city game.

No internet for almost 6 weeks now @bt_uk and again another failed promise yesterday of an update. Beyond ridiculous and appauling service. I will wait for the ‘I’m sorry to hear that’ response... #badservice #btinternet

@bt_uk Ok. It reaches my house via the BT line network. It's @IDNet I'll raise it with them.

@mattwsnd @bt_uk Yes fam , service is a disgrace. BT must condemn

@btsport ffs woman shit up