BT (British Telecom) Outage in East Grinstead, West Sussex, England

Enforced non-digital Christmas with no #broadband #internet due to #BT and their usual level of rubbish service @BT_UK @BTCare

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@BTCare you just keep getting better and better. Complaints team finally call and let it ring twice! I then called back and speak to the help team who then decided to hang up the phone!! I really don’t know how your Company exist

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

@BTCare the most appalling customer services I have ever encountered.

Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

@NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

@BTCare you got an email or phone number I can use to make a complaint

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

@247MXTCHELL @Billyhudson11 @btsportfootball @btsport @btsportscore @lewis_ponder Yeah he did buy lindelof and bailly to solve the problem!

I hope @BTSportBoxing @btsport are offering refunds for that PPV event. What a joke. @amirkingkhan has gone down in my estimates there. Yes it was a low blow. But Khan looked like his bottle went. He should at least of taken the 5 minute recovery option. #KhanCrawford #AmirKhan

😂😂 @btsport charged £20 for that Bolton muppet to quit after being punched in the knackers... *********! Never usually want British boxers to lose but gutted this gobshite didn't get knocked out!!

@comicbookguy_UK @btsport Damn! Definitely not a ball shot

I want a refund for that fight 😠 First of all, the casting was terrible and kept freezing every 10-20 seconds and secondly the fight itself was awful @btsport @BTSportBoxing

@IamAustinHealey @ChampionsCup @Saracens @Munsterrugby @Heineken @btsport Please tell us more about poor Billy Vunipola the victim and how he has overcome adversity... Embarrassing coverage. Stick to the rugby Austin your homophobia is showing

@J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

@J_P_Green @btsport Thankfully I live in Canada now and don’t have to watch that shit!

@btsport coverage of #CrawfordKhan is terrible unbelievably boring and poor

Hi @btsport , just paid for #KhanCrawford fight on SkyPPV but can’t log in on the app to watch it. Am leaving the house soon and need to access it remotely. Please help.