Is BT (British Telecom) having an outage in East Grinstead, West Sussex, England?

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

@BTCare the most appalling customer services I have ever encountered.

Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

@NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

@BTCare you got an email or phone number I can use to make a complaint

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

@bt_uk @BTCare the team that never gives and always lets you down.. 5 weeks going on to 6 weeks with problems but it’s okay cos they don’t actually give a shit at all fucking fuming is a understatement wish i never renewed my contact when I did

@tim_rolls @btsport @SkySportsPL I know Tim. Piss poor really

@BTCare right another day another prob my hub is flashing again purple yellow then goes back to blue so all this chasing it still not working properly over a month of shit with you am I getting so bored of always chasing you and wasting time.....

@BTCare any news on roughly I will get a phone call as never did yesterday from your faults team

@JimLandels @BTCare @bt_uk Isn’t It Awful! Where Is Customer Loyalty.

So As An Existing @BTCare @bt_uk Customer They Are Offering Me A £2 Discount 2 Make My Package £49 Per Month But If I’m A New Customer They Will Give It To Me For £28 Per Month. What Great Customer Loyalty!

@sallygreen2008 @btsport What awful song?

@popcorn_stuart @btsport @LFC Bt sport looks cheap now! Sell the controllers! Bits of plastic anyway. Be a great final. Love to go to s final but never with my team!

@BTCare I did i have just emailed bt customer care ref I got was VOL 013 329436840863

@BTCare I have your services currently. I ordered on the 3rd and was live on the 18th. I tried to give you my custom 4 times believe it or not. The issue I have now is what I’m receiving is not what I originally requested BT said they would honour the original deal as wasn’t my fault

@virginmedia ive been given 3 text messages saying the same thing. An engineer is working on it and an engineer is on its way? cant take that long to get it fix!? surely i cant be without internet & tv for 2 days!! @btsport @SkyUK what's good?

@RuggerHugger70 @btsportrugby Quite possibly but then they’re both playmakers, unlike OF. Don’t get me wrong, he’s probably be one of the first names down on the teamsheet but he’ll never set the world alight - which shouldn’t really matter, unless @btsport are bigging you up for that very reason.

What's going on with my BT Yahoo email account? Since around a few days ago, have had to login every hour or two and sometimes even every few minutes? It's ridiculous! @BTCare

@BTCare I don’t think there’s enough characters to explain on here but in short it’s now a payment issue. I want to pay but you won’t let me

Hey @BTCare why is my internet speed 47Mb/s down \ 13Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BTCare Just off the phone with bt, now they’re saying end of the week, the shittest customer service there has ever been

@BTCare The worst customer service I have ever experienced. Hung up on twice this morning by your call centre whilst trying to resolve an ongoing issue caused by BT

@BTCare OMG BT are an absolute joke. Just rang them and told to press1 to speak to my case manager and they just cut me off twice. Should have known that was never gonna happen.