BT (British Telecom) Outage in East Grinstead, West Sussex, England

Oh the irony @bt_uk .....When you see a friend on another social media platform say they’ve been hanging on the phone for 75 mins to you to try and speak to someone about a recent installation issue.... SEVENTY FIVE minutes.....!! They’re not on Twitter, but they need assistance!

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

This is absolute Bull shit and i pray that people all ready paying the BT subscription cancel in their droves as a result shame on you @btsport

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

@btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

@btsport is it me or is Glenn Hoddle a bad loser 😂😂🙄 #sourgrapes #unlucky

Great idea to have the Champions League final streamed online when the thing just stops and starts why not just have it free on your channel for one game!! BT are shit!! #ChampionsLeagueFinal #BTSport

@tundeajayi999 @btsport When people get to talking about boxing where ever they are be it a barber shop,cafe anywhere they talk about all boxers especially ones that have been unified world champs i hope Yarde can do it but to down play Kovalevs achievments is foolish

Enforced non-digital Christmas with no #broadband #internet due to #BT and their usual level of rubbish service @BT_UK @BTCare

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@BTCare you just keep getting better and better. Complaints team finally call and let it ring twice! I then called back and speak to the help team who then decided to hang up the phone!! I really don’t know how your Company exist

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

Another cracking bit of customer service from @BTCare promised a phone call after their error last week. Still waiting

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@BTCare Had an engineer booked in for yesterday and failed to show. Spoke to customer services who claimed that the order was never confirmed with the engineer and it was just a ‘Dummy Date’ even though I have had three emails confirming the date! Not a happy new customer

@BTCare the most appalling customer services I have ever encountered.

Great. Told by @bt_uk support staff I’ll get a call by 1PM today. Chase via @BTCare at 3PM to be told the call can be anytime up to 9PM. Plus the Broadband I’m paying for STILL DOESN’T WORK. Love the lies and misinformation whenever I contact BT support. #CrapService

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@BTCare Yes, the guy was very helpful but could not resolve the issue. He is going to call back on Wednesday and also sort out compensation.

@NewYorkRic @arielhelwani Have you heard the news that @btsport @btsportufc will no longer show the fights??? The UK won’t have any televised events from December 2018. Can you lend some support to changing this decision??

@BTCare you got an email or phone number I can use to make a complaint

@BTCare I used the chat facility and the problem is due to be resolved. The people on the chat desk were very helpful. Thank you for the advice.

@BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

Well looks like my broadband swap over is going well 🙄 Meant to start 8th August with @Plusnet then told 23rd August. Come home today to find my current provider @bt_uk has obviously disconnected me as I can't connect and it's asking me to reset as if I'm a new customer 😠

@bt_uk no i didnt, how can you have a loyalty team when your not loyal to your customers, and yes BT could sustain this for all customers but choose not too, it doesnt look good to lie aswell as offering bad service and high prices.

Absolutely appalled with @bt_uk. We told them a month ago that we would be moving house and set up the transfer. They’ve then managed to cancel the order so are having to place a new one which will be “late next week.” Four separate calls before we got that explanation though 🤬

@bt_uk im an existing customer i have no tv dont use my landline and you charge me £52 a month for a slower than average internet i phone up for renewel the best you offer is £45 a month while im here looking at new customers being offered 27.99 a month😂😂 you guys suck

@bt_uk @btbusinesscare This has been appalling service @bt_uk @btbusinesscare. Took an age to get our new business connected and now you’ve disconnected us. Apparently you can’t reconnect us until Weds. Big chunk out of our bank hols takings we can’t afford to lose.

@bt_uk Hi Chris, basically got the same result as last time considered a wireless problem anyoo might as well leave it at that.

@bt_uk The site is working fine now and it says theres no problems in the area. When the hub goes there is no lights at all. I try the power button then tried the plug and it resets, works for a few minutes the goes again

@bt_uk I keep getting 403 forbidden when I try to access your site. My internet keeps going. I ordered a new hub but I think it could be a bigger issue

@dacl1177 Ma BTSport Subscription Has NEVER Gone Off !!!

@bt_uk @Plusnet @EE Btw good customer experience to @bt_uk and @ee - its clear @plusnet was a bad buy .... the plusnet customer service and experience seems to be on summer holidays!