Is BT (British Telecom) having an outage in Hadlow Down, East Sussex, England?

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@BTCare hi there, we've just moved into a new home and need an old (ancient) BT box removed; who can we contact for help?

@BTCare Your internet is an absolute joke, how do I cancel my contract and go with someone who can supply even a dial up connection

@BTCare @Bert0364 The line won't get shut down as it doesn't actually exist. It shows as a Quarantined number on the Ofcom data. It has been spoofed by criminals using VoIP systems. All the scams are done that way these days.

@BTCare No information at all, nobody knows. Engineers seems to be the solution when fault department has no clue. But these engineers have been useless for 6 times now.

@braintreetownfc @btsport Remember to put the 50p in the meter... Don't want a technical "Issue" midway through broadcast ;). Have a good one. Tripods alone are roughly 3K...

@BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved

@BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service

@BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th

@BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....

@BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers

@BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all