BT (British Telecom) Outage Report in Horsmonden, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Horsmonden, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsmonden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Horsmonden, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: Cranbrook, Sevenoaks, West Malling, Royal Tunbridge Wells, Maidstone and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cranbrook |
Internet | |
| Sevenoaks |
Phone | |
| Sevenoaks |
Wi-fi | |
| West Malling |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Maidstone |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Horsmonden, England
Latest outage, problems and issue reports in Horsmonden and nearby locations:
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George and Karen Bowles
(@BowlesAnd) reported
from
Tonbridge, England
@bt_uk Another 5 days with zero effort from you to get us connected. We have now entered the fourth month of waiting for a broadband connection. Appalling service. BT are you worst company I have ever had to deal with…..
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve lodged a complaint but that is not solving the problem you created. We need this sorted ASAP. I’m still on the phone to you btw - on the 4th person and 4th dept. I’m in despair. It’s been 2hours on a call going nowhere
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
. @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?
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Susan Rooney
(@SueRooVan) reported
from
Royal Tunbridge Wells, England
@bt_uk we are new customers waiting for tech support to call us back. and waiting..... nothing works. you said this would be plug and play. HELP
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Stuart Smith
(@sahara_marathon) reported
from
Leeds, England
@BTCare. How many times should I expect to ask for an envelope to return equipment to you? I’ve requested on three times now with no envelope arriving. Is that normal service?
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Dragon Signs
(@dragonsigns) reported
from
Ticehurst, England
@bt_uk Gave up. The automated system refused to accept any of my phone numbers as valid entries. It’s tiresome now, be easier if a uk business call centre was available to business customers. I don’t have time to queue 30mins for no practical help. Quicker to change than get help
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@bt_uk It doesn't work.
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Richard Locke
(@RLocke1984) reported
from
Tenterden, England
What the hell are the @btsport commentators on about. A foul is a foul. Play should have been stopped. End of. Yes the defending was poor. But the ball should never have been up there.
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
Another day, another non delivery of @bt_uk broadband service!
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Currently in a phone queue to @bt_uk customer services, 20 minute wait!
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Andréa Avena
(@andrea_avena) reported
from
Tenterden, England
@bt_uk I could really do without the WIFI dropping constantly in TN30 today, any update on what’s causing the service issues at the moment? #WFHproblems
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!
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Michael keetch
(@KeetchMichael) reported
from
Maidstone, England
BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve spent 2hrs on the phone to you today and 3 yesterday because you messed up our home move & have switched off all our services. No one seems to be able to help us. I’ve been told you want to me to £40 for a new account???? You are incompetent. Please can you message.
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All Arsenal Chatter
(@allarsenalchat) reported
from
Royal Tunbridge Wells, England
Terrible commentators again on @btsport tonight
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Queen Cooky 🗝
(@cookyh) reported
from
Royal Tunbridge Wells, England
@bt_uk Please let my last quote tweet, can no interim solution be offered?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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mags
(@mags6305) reported
@bt_uk I just tried the link and used EiVA as recommended, no select option for my concern and no option to type it in or if there is the app doesn't work with my Samsung phone!!
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mags
(@mags6305) reported
@bt_uk @MarcAllera Very concerned with Open Reach approach to cv-19 engineer/customer safety. Engineer here this morning, no disposable mask, the mask he has is too big so slips down all the time - no protection for him/me. Is it changed after every visit, i doubt it.
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David Foxen
(@SAMBeastDavid) reported
@bt_uk any issues in the Hertford region? Internet keeps dropping in and out every few minutes.
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mags
(@mags6305) reported
@bt_uk @MarcAllera I was assured by EE last night very good safety standards, this is very poor and adds yo the risk of spreading thd virus. Less important but still best practice please provide overshoes when coming inside
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fin
(@finfinnigan) reported
@c_pitchford @bt_uk @OpenreachHelp They might as well have gaffa taped that turf down. Go ee if you can change I've never had a problem with them. Plus if you ring up and cry when it's about to go live you sometimes get a discount
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Pamela Goodman
(@goodman_pamela) reported
@bt_uk CAN SOMEONE FROM BT SHOW A DECENT LEVEL OF CUSTOMER SERVICE PLEASE. IT IS A SHAMBLES TO BE WITHOUT BROADBAND FOR 3 WEEKS WITH NO EXPLANATION WHY
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Richard Kelwick
(@rkelwick) reported
@bt_uk I’ve been trying to move my internet service as a home move but it always ends in an unfulfilled promise - engineers don’t turn up, BT staff never call when they say they will etc. You’re just collecting my money at this point and offering nothing in return.
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Daniel
(@northernsoul03) reported
Hi @EE absolutely no comment from Apple as you can see. I am paying you for a service that doesn’t work. You told me the customer to contact Apple who supply you with these Apple TV devices. @bt_uk don’t reply either. Doesn’t customer service not exist?
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mags
(@mags6305) reported
@bt_uk This is more than usual customer service fallen short issue, this is failure of H&S duty
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Kelly 🌻🤪
(@Mrsburchybear) reported
@bt_uk We are 1km away from exchange plus we are not fibre. We all have problems along this road.