BT (British Telecom) Outage Report in Horsmonden, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Horsmonden, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsmonden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 18: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Horsmonden, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: West Malling, Royal Tunbridge Wells, Maidstone, Sevenoaks and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 West Malling |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Maidstone |
Wi-fi | |
| Royal Tunbridge Wells |
||
| Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Horsmonden, England
Latest outage, problems and issue reports in Horsmonden and nearby locations:
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!
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Queen Cooky 🗝
(@cookyh) reported
from
Royal Tunbridge Wells, England
@bt_uk Please let my last quote tweet, can no interim solution be offered?
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Dragon Signs
(@dragonsigns) reported
from
Ticehurst, England
@bt_uk Gave up. The automated system refused to accept any of my phone numbers as valid entries. It’s tiresome now, be easier if a uk business call centre was available to business customers. I don’t have time to queue 30mins for no practical help. Quicker to change than get help
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve lodged a complaint but that is not solving the problem you created. We need this sorted ASAP. I’m still on the phone to you btw - on the 4th person and 4th dept. I’m in despair. It’s been 2hours on a call going nowhere
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Stuart Smith
(@sahara_marathon) reported
from
Leeds, England
@BTCare. How many times should I expect to ask for an envelope to return equipment to you? I’ve requested on three times now with no envelope arriving. Is that normal service?
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?
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Andréa Avena
(@andrea_avena) reported
from
Tenterden, England
@bt_uk I could really do without the WIFI dropping constantly in TN30 today, any update on what’s causing the service issues at the moment? #WFHproblems
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George and Karen Bowles
(@BowlesAnd) reported
from
Tonbridge, England
@bt_uk Another 5 days with zero effort from you to get us connected. We have now entered the fourth month of waiting for a broadband connection. Appalling service. BT are you worst company I have ever had to deal with…..
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
. @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@bt_uk It doesn't work.
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Richard Locke
(@RLocke1984) reported
from
Tenterden, England
What the hell are the @btsport commentators on about. A foul is a foul. Play should have been stopped. End of. Yes the defending was poor. But the ball should never have been up there.
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Currently in a phone queue to @bt_uk customer services, 20 minute wait!
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All Arsenal Chatter
(@allarsenalchat) reported
from
Royal Tunbridge Wells, England
Terrible commentators again on @btsport tonight
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve spent 2hrs on the phone to you today and 3 yesterday because you messed up our home move & have switched off all our services. No one seems to be able to help us. I’ve been told you want to me to £40 for a new account???? You are incompetent. Please can you message.
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Andrew Crowe
(@AndrewCrowe11) reported
from
Kings Hill, England
@bt_uk The phone number has been disconnected from the company. It has not been reconnected to my mother-in-law. This is now nearly a week without her phone number. She is 86 years old and lives on her own and is very vulnerable. If anything happens this is really down to you
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Susan Rooney
(@SueRooVan) reported
from
Royal Tunbridge Wells, England
@bt_uk we are new customers waiting for tech support to call us back. and waiting..... nothing works. you said this would be plug and play. HELP
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
Another day, another non delivery of @bt_uk broadband service!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Davey
(@stephengdavey) reported
@bt_uk Sorry - you've misunderstood here. The password is being sent in the post (hence snail mail). I don't really understand the need for it anyway (we simply don't need yet another password) but you've refused to help without it, so here we are.
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Paul G
(@pauldgale) reported
@btsport never in my life have I seen something so deliberately complicated as cancelling my BT Sport subscription. It is outrageous.
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Gemma Stokes
(@GLS28) reported
@bt_uk just spent an hour trying to get through. Understand you’re busy and was willing to wait. Got through and customer rep was helping but call dropped. Would have expected a call back given my contact details were in front of him. Please can someone get in touch?!
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Sarah L Benstead 😈
(@goodcheers1234) reported
@bt_uk No and you’ve had the audacity to overcharge me. How do I cancel my account sick of BT already
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faye lawton
(@madcow19703) reported
@bt_uk 🚨🚨Urgent help needed please!!! 🚨🚨 We feel we need to update everybody as this has gone on far too long. We are still having issues with BT. They had convinced us to changing our contract to a new one and in the process of this they have decided to issue us a new phone number.
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The Duchess
(@legacyoflolita) reported
@bt_uk Hello, our hub is flashing purple and our landline phone has no dial tone, please help!
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Daniel Robin
(@toilet101) reported
@virginmedia your customer service agent today actually advised me to stay with @bt_uk and not to move to Virgin. He refused to take my complaint and hung up on me. I am going to leave reviews everywhere. I'd like a call back today please.
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Kathryn
(@Kathrynwood7) reported
@btbusinesscare Trying but struggling to log the fault to get engineer out as you have deleted our account information. Was confirmed in July at last fault report that it was your end and you would sort it out but obviously not done that as problems again!
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Deluded Dandy
(@DeludedDandy) reported
@mccallud @BTCare Google too see if the there is an issue in your area. Should show a live map
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Dave Mc
(@mccallud) reported
Hi @BTCare can you help me asap my broadband and phone line been down for 1 hour by router constantly flashing pink can you help?