BT (British Telecom)

BT (British Telecom) Outage Report in Horsmonden, Kent, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Horsmonden, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsmonden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Horsmonden, Kent, England 12/09/2025 03:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Horsmonden, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Tonbridge, Maidstone, Royal Tunbridge Wells, Crowborough and West Malling.

Loading map, please wait...
City Problem Type Report Time
United KingdomTonbridge Phone
United KingdomMaidstone Internet
United KingdomTonbridge Internet
United KingdomMaidstone Wi-fi
United KingdomMaidstone E-mail
United KingdomMaidstone Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Horsmonden, England

Latest outage, problems and issue reports in Horsmonden and nearby locations:

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @bt_uk It doesn't work.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    Another day, another non delivery of @bt_uk broadband service!

  • lollifloss Emma brown (@lollifloss) reported from Maidstone, England

    Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk

  • KeetchMichael Michael keetch (@KeetchMichael) reported from Maidstone, England

    BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport

  • headcornweather Nick Parnell (@headcornweather) reported from Headcorn, England

    @btsport @bt After leaving BT Sport I've been hounded with multiple retention calls every day for the past week. As discussed with management this has now been reported to the regulator. Never again will I consider taking BT Sport services.

  • stubro1970 Stuart B (@stubro1970) reported from Horsmonden, England

    @bt_uk That would be sensible, in the meantime I guess I'll be paying for a service I'm not getting..

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Currently in a phone queue to @bt_uk customer services, 20 minute wait!

  • erskineandrew Andrew Erskine (@erskineandrew) reported from Sevenoaks, England

    For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

  • MarkHansell1 Mark Hansell (@MarkHansell1) reported from Hadlow Down, England

    @bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    . @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

  • kevcorb Kevin C (@kevcorb) reported from Royal Tunbridge Wells, England

    Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

  • stubro1970 Stuart B (@stubro1970) reported from Horsmonden, England

    @bt_uk Yes Paula I have reported it but theres no engineer available until 2/8, my fault ref is VOL055-416379784342, seems so many residents locally have the same problem, I think one engineer could fix all the problems in one visit

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Royal Tunbridge Wells, England

    @bt_uk Please let my last quote tweet, can no interim solution be offered?

  • mrslring Laura Ring (@mrslring) reported from Maidstone, England

    @bt_uk appalled by the level of service received from you trying to sort out a package for my Dad. Agreed a deal nearly 2 weeks which has been set up incorrectly. Customer service inadequate and now he’s been charged £25 for something we didn’t agree to include

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.

  • MarkHansell1 Mark Hansell (@MarkHansell1) reported from Hadlow Down, England

    @bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Ditton, England

    Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • anavgtechuser Paul Hunter (@anavgtechuser) reported

    @bt_uk A new customer can get 900mb from you for £59.99. Why can’t an existing customer get this. There wouldn’t be any equipment cost to you as I already have it. Trying to up sell packages with hybrid connect is just trying to rip off existing customers.

  • prysds Richard Gear (@prysds) reported from Leeds, England

    Punditry on @btsport is the worst

  • willlister70 will lister (@willlister70) reported

    @btsport Did Peter Walton think that was below the ankle with the first replay the ******* joker the mans an idiot #peterwalton

  • Wythel_FR Wythel (@Wythel_FR) reported

    @amypeace @FryRsquared @btsport Too bad, not available in france either and let's be honest, no TV company here will buy the rights... Time for a VPN

  • paddyparody paddyparody (@paddyparody) reported

    @bt_uk I am not on my 17th day without broadband after it has been cancelled without my approval. A neighbour added my address by mistake and i am now 17 days without connection. Your customer service and resolution has been appalling

  • georgina_mears Georgina Mears (@georgina_mears) reported

    @bt_uk LOOK at below!! As we cannot assist direct the only thing I can do is refer you to Please refer you case handler to case C31917612, the details advised by the field teams so we can get this back on track is here to be actioned so that the issue can be resolved ASAP.

  • Justsum32062003 Justsumguy (@Justsum32062003) reported

    @bt_uk @KippaxRyan180 Nick you know damn well an in progress order can't be ammended. So you're just wasting this customers and your colleagues time with that suggestion.

  • SaveitforBingo Rob (@SaveitforBingo) reported

    @bt_uk Hi any news on a fix for the outage in SL2? No phone line for 24hrs which is unacceptable and TalkTalk say it’s down to you guys!

  • ianlewis82 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Ian Lewis 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ianlewis82) reported

    My broadband failed last night and credit where it's due, @bt_uk service was immaculate. They noticed a fault on my line kept me well informed of the situation. Woke up this morning and it's back on already 👏👏👏

  • etmcg78 Eamonn McGee (@etmcg78) reported

    @clarkyboy72 @btsport @btsportfootball coverage is ******* awful, I don’t switch it on until 30 seconds before kick off to avoid whichever moron is on talking shite, really hope Amazon replace them next contract