BT (British Telecom) Outage in Horsmonden, Kent, England

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

@bt_uk That would be sensible, in the meantime I guess I'll be paying for a service I'm not getting..

@bt_uk Yes Paula I have reported it but theres no engineer available until 2/8, my fault ref is VOL055-416379784342, seems so many residents locally have the same problem, I think one engineer could fix all the problems in one visit

@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

@btsport @bt After leaving BT Sport I've been hounded with multiple retention calls every day for the past week. As discussed with management this has now been reported to the regulator. Never again will I consider taking BT Sport services.

The commentary on @btsport is so bad. Shinner! #cringe #LIVMUN

Amazes me how @btsport rugby coverage is so good with quality of pundits and commentators, but the football is so shit - absolute idiots across the board

@btsport can you ask Steve McManaman to put his **** away, shit biased commentary

Btsport are a joke. Trying to book the boxing via sky. Never booked an btsport boxoffice before. Says my postcode and viewing card number don’t match. Tried calling. Number 99 in queue. What a bunch of *****

@btsport help please! This has happened three times now

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@btsport I thought Bellamy was a plonker but Chris Sutton beats all records of plonkers!!! Effing get rid-off that shit!!!

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@contempl_activ @bt_uk @AppleSupport @BTCare Care to investigate this issue and sort it?

@BTCare @BTGroup Hi - was just chasing up my new Hub which will hopefully address the fact that for the past 2 weeks my Infinity has been painfully slow. Got cut off during the call

@verbalpunchbag @BTBusiness Scam just hang up. If @BTBusiness don’t get back, try @BTCare to confirm if there is a problem with your broadband.

“Fraudsters are known to make calls claiming to work for @bt_uk” says their website. Never experienced until today; automated voice call saying internet would be cutoff in 24 hours, press #1 gets u thru 2 a bunch of Indians who try2 walk u thru typing sh*t into a web browser

@bt_uk Ohh no. I moved out and didn’t cancel the service. No one used it but I had to pay up until I did cancel. This was last year though.

@bt_uk Yes but doesn’t work either hence the call! 20 mins now and transferred to a queue as operator had a problem with her system

Phoning @bt_uk to get a line fitted and broadband and 15 mins in and told systems issues, doesn’t bode well 😱

@ChrisPrattFanAk @bt_uk Ask Lisa if I can have her number. Also, if it’s in his name then he has to pay the bill. It’s his fault for not contacting them. I forgot to cancel after moving and even though they can check and see the data usage was at zero for two months I still had to pay. You lucked out 👍🏻

@bt_uk The line has never been fixed

@bt_uk I login using lastpass, it logs me into my email but not MyBT but both have the same password.

@bt_uk Hi Aideen, the engineer has been and said he cannot find anything wrong with the line or the equipment. I’ll see how it goes and get back to you if there is still issues. Thanks

@bt_uk Have completed form. Poor service from #BT. No correspondence emails no communication at all. No help