BT (British Telecom) Outage in Horsmonden, Kent, England

Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.

For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk

@bt_uk appalled by the level of service received from you trying to sort out a package for my Dad. Agreed a deal nearly 2 weeks which has been set up incorrectly. Customer service inadequate and now he’s been charged £25 for something we didn’t agree to include

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

@bt_uk That would be sensible, in the meantime I guess I'll be paying for a service I'm not getting..

@bt_uk Yes Paula I have reported it but theres no engineer available until 2/8, my fault ref is VOL055-416379784342, seems so many residents locally have the same problem, I think one engineer could fix all the problems in one visit

@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

@btsport @bt After leaving BT Sport I've been hounded with multiple retention calls every day for the past week. As discussed with management this has now been reported to the regulator. Never again will I consider taking BT Sport services.

The commentary on @btsport is so bad. Shinner! #cringe #LIVMUN

Amazes me how @btsport rugby coverage is so good with quality of pundits and commentators, but the football is so shit - absolute idiots across the board

@btsport can you ask Steve McManaman to put his **** away, shit biased commentary

Btsport are a joke. Trying to book the boxing via sky. Never booked an btsport boxoffice before. Says my postcode and viewing card number don’t match. Tried calling. Number 99 in queue. What a bunch of *****

@btsport help please! This has happened three times now

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

@btsport I thought Bellamy was a plonker but Chris Sutton beats all records of plonkers!!! Effing get rid-off that shit!!!

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@contempl_activ @bt_uk @AppleSupport @BTCare Care to investigate this issue and sort it?

@btbusinesscare Over an hour on hold without response. A drive to site and another 40 minutes on hold and counting. Leased line support at its finest!!

@bt_uk Service was patchy yesterday but today seems fine, thank you!

@bt_uk @bt_uk still no service in Mitcham and has been down since Friday. Poor communication & have to work tomorrow as may others will. Please provide an update and make this info easier to access.

@bt_uk I hope by “look into this” you mean turn the WiFi back on and undo the team members mistake. There’s no way your customer service team was right that your hands are tied on switching service back on....

@bt_uk Thanks for getting back to me. We are awaiting an engineer report - my husband called again in the end as we had more hours of poor poor speed. Hopefully some progress soon, or we will have to think again about provision.

Cc: @bt_uk - just wondering if you’ll be paying my wage since I can’t work w/o internet & if you’ll be speaking to the customer service woman who was rude enough to tell me it’s not my problem if the account is in my dads name (despite it being me who did the house move call...)

@MartinTurner66 @toffler73 @MartinPerry19 @duffster84 @BBCSimonMcCoy @GaryLineker But not employed by them. He supplies a service they pay for that service. He does the same for @btsport they also pay him for it. He acts like a tit for @walkers_crisps they pay him to act the tit. @GaryLineker

@bt_uk no internet again, 6th day in a row it keeps dropping out. Need some help on this.

@bt_uk everyone on our road W13 9RN who are with BT have had no Internet since 22 May (approx 9.30pm). Each one of us have complained, yet still no fix and everyone being told something different by your staff. When will this be fixed- the truth please. #poorservice #btdown

@bt_uk Hi, Ihave your Comllete WiFi package and require an extra disc as the rear of my house has very patchy wi-fi despite movin equipment to rectify. I suspect one more disc would solve my problem.