BT (British Telecom)

BT (British Telecom) Outage Report in Royal Tunbridge Wells, Kent, England

Problems detected

Users are reporting problems related to: internet, e-mail and wi-fi.

The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN2.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Royal Tunbridge Wells, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Royal Tunbridge Wells, Kent, England 04/23/2025 13:20

April 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Royal Tunbridge Wells, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Royal Tunbridge Wells, Aylesford, Maidstone, East Grinstead, Uckfield, Heathfield, Tonbridge and Cranbrook.

Loading map, please wait...
City Problem Type Report Time
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomAylesford Internet
United KingdomMaidstone Wi-fi
United KingdomEast Grinstead Internet
United KingdomAylesford Phone
United KingdomMaidstone Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Royal Tunbridge Wells, England

Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.

  • dansands Dan Sands (@dansands) reported from East Grinstead, England

    @bt_uk Yup, over the last 3 weeks, today’s engineer left and I’m now told the whole order has to be restarted, just trying to speak to someone who can help

  • MarkHansell1 Mark Hansell (@MarkHansell1) reported from Hadlow Down, England

    @bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @bt_uk It doesn't work.

  • lollifloss Emma brown (@lollifloss) reported from Maidstone, England

    Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk

  • mrslring Laura Ring (@mrslring) reported from Maidstone, England

    @bt_uk appalled by the level of service received from you trying to sort out a package for my Dad. Agreed a deal nearly 2 weeks which has been set up incorrectly. Customer service inadequate and now he’s been charged £25 for something we didn’t agree to include

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Royal Tunbridge Wells, England

    @bt_uk Please let my last quote tweet, can no interim solution be offered?

  • KeetchMichael Michael keetch (@KeetchMichael) reported from Maidstone, England

    BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport

  • erskineandrew Andrew Erskine (@erskineandrew) reported from Sevenoaks, England

    For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    . @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

  • kevcorb Kevin C (@kevcorb) reported from Royal Tunbridge Wells, England

    Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

  • Tim_J_Murray Tim Murray 🇬🇧🔶🇪🇺 (@Tim_J_Murray) reported from Uckfield, England

    @bt_uk I had an email today about the need to update email settings. I am really unsure how us roving amateur family tech-support people will ensure that our distant elderly relatives won’t lose their essential email during #lockdown

  • Captured_Cupid Colin Hepburn (@Captured_Cupid) reported from East Grinstead, England

    @boccabaciata @bt_uk In troubling times where we cannot control signal strength,this is a threat, that “only joking” fails to mask.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Currently in a phone queue to @bt_uk customer services, 20 minute wait!

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Ditton, England

    Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    Another day, another non delivery of @bt_uk broadband service!

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JlhstoreyJack Jack Storey (@JlhstoreyJack) reported

    @bt_uk I have an adapter to connect a phone to my router. It needs about 3 bits of info from my phone provider, BT. Residential help can't give the info as they have no experience at this technical level. Business help can't give me the info as they can't access my account.

  • CaptMikeYates Dizzy Yates 0069 Stiff Assed Brit 🇺🇦 (@CaptMikeYates) reported

    @ladylugosi @btsport I hope the technology has improved - the last ******* shaver I tried was awful!

  • MarkWesemann Mark Wesemann (@MarkWesemann) reported

    @btsport Same old issue with English cricket early wicket against a distinctly weaker side than Australia in test cricket terms.

  • Rideswaves RidesWaves (@Rideswaves) reported

    @bt_uk has to be worst ISP out there. Ordered BT over a month ago. Activation date 25th of feb. Pushed back to the 4th of march, called on the 5th with no activation to be told it was accidentally cancelled. Re ordered, new order was cancelled a day later due to 1/3

  • robbutler1984 Rob Butler (@robbutler1984) reported

    @bt_uk I believe so, the phone isn’t accepting incoming calls and our Wi-Fi provider says they think that’s the issue too

  • bella_caridade Bella Caridade-Ferreira (@bella_caridade) reported

    @RCBrownPO @bt_uk @WeAreOpenreach Unfortunately, Hyperoptic is 100x worse. BT is the best of a bad bunch.

  • topvillafan DD (@topvillafan) reported

    Just received my @bt @btsport price increase notification. Cannot wait to wave goodbye in September at my contract end 👋 absolutely outrageous when you do not even respond to current issues.

  • Davcobbler Bill Craven (@Davcobbler) reported

    @bt_uk The problem is not the landline. I get WiFi through a BT hotspot. Usually fine but no connection now.

  • dimamynedd Charlie³⁴ 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦👙💙 (@dimamynedd) reported

    @EE @btsport after all the trouble I had getting BT sport to work on my phone, now it won't let me watch anything on my laptop, says I need to pay a monthly fee. LOSING MY COCONUTS 🥥

  • andybell888 Andy (@andybell888) reported

    . @btsport coverage of cricket is awful compared with @SkyCricket. Please Sky get the rights back as quickly as possible!