BT (British Telecom) Outage in Royal Tunbridge Wells, Kent, England

We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.

Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!

@bt_uk It doesn't work.

Another day, another non delivery of @bt_uk broadband service!

@MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.

At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.

@bt_uk Please let my last quote tweet, can no interim solution be offered?

Currently in a phone queue to @bt_uk customer services, 20 minute wait!

My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

@boccabaciata @bt_uk In troubling times where we cannot control signal strength,this is a threat, that “only joking” fails to mask.

. @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport

@bt_uk I had an email today about the need to update email settings. I am really unsure how us roving amateur family tech-support people will ensure that our distant elderly relatives won’t lose their essential email during #lockdown

Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.

For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

@bt_uk Yup, over the last 3 weeks, today’s engineer left and I’m now told the whole order has to be restarted, just trying to speak to someone who can help

Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk

@bt_uk appalled by the level of service received from you trying to sort out a package for my Dad. Agreed a deal nearly 2 weeks which has been set up incorrectly. Customer service inadequate and now he’s been charged £25 for something we didn’t agree to include

@bt_uk yet again told my bill would come down after I renewed it but just checked my account and its actually gone up what a load of rubbish

@bt_uk My parents have received automated landline messages apologising for not having fixed the problem with broadband. Does BT do this? Yes their account is with and they have not reported anything.

@bt_uk @rioferdy5 A useless moribund organisation with no concept of customer service, incorrect billings!

@bt_uk Your WiFi is ******* ****... End of. Not happy at all

@bt_uk Hi Laura, what is it that you want to help me with?

@bt_uk fix your ******* **** wifi

@bt_uk Thanks, that’s useful. My complaint is about hybrid connect, it didn’t work on arrival so I was advised to get connected and then complain

@bt_uk @bt_group another day another failure to provide me with the service I’m paying for. Working from 0600-0900 Sunday isn’t ideal but essential due to @bt_uk being unable to provide the broadband I’m paying for. Absolute rubbish service

@bt_uk hi! Need to make a complaint and claim on my stay fast guarantee - who do I need to talk to?

@btsport stop sensoring the interviews man we have just watched them punch ten bells out of each other and your worried we give a **** about a swear word

**** @ufc @btsportufc @btsport for censoring interviews I've watched a man have his dislocated on the same show. Let me hear what ******** these guys say