BT (British Telecom) Outage Report in West Malling, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in West Malling come from postal codes ME19.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near West Malling, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: Dartford, Tonbridge, Chatham, Maidstone, West Malling, Royal Tunbridge Wells, Sevenoaks, Rochester, Bexleyheath, Gillingham and Swanley.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Phone | |
| Tonbridge |
Wi-fi | |
| Chatham |
Internet | |
| Maidstone |
Internet | |
| West Malling |
||
| Royal Tunbridge Wells |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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George and Karen Bowles
(@BowlesAnd) reported
from
Tonbridge, England
@bt_uk Another 5 days with zero effort from you to get us connected. We have now entered the fourth month of waiting for a broadband connection. Appalling service. BT are you worst company I have ever had to deal with…..
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Rebecca McDonald
(@BeckyMcDonaldpt) reported
from
Gillingham, England
@Tanya173 @bt_uk Mine went down Thursday morning mid exam.
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Andrew Youngman
(@andrew_youngers) reported
from
Sutton at Hone, England
@bt_uk hi there, is the BT broadband network compromised in the Carshalton/Wallington area? Unusually poor internet today!
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve lodged a complaint but that is not solving the problem you created. We need this sorted ASAP. I’m still on the phone to you btw - on the 4th person and 4th dept. I’m in despair. It’s been 2hours on a call going nowhere
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lorraine langridge
(@LorriLangridge) reported
from
Longfield and New Barn, England
Yet again wifi has gone down. Again. Halo package from @bt_uk is worthless! 😡
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Glo Thienel
(@Glo_Thienel) reported
from
Gravesend, England
Hi @bt_uk Please check DM need help on confirmation of new upgrade done on Sunday, not showing on account
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Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve spent 2hrs on the phone to you today and 3 yesterday because you messed up our home move & have switched off all our services. No one seems to be able to help us. I’ve been told you want to me to £40 for a new account???? You are incompetent. Please can you message.
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DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
@bt_uk Despite being told at 1pm that problem is sorted, broadband goes down again at 8pm. Text service says incoming line is fine so it must be our router, but your online fault checker says there is still a problem. Told to ring back tomorrow at 8am. Not good enuf, sort it out !!!
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Sarah Coburn
(@sarahcoburn) reported
from
Hartley, England
@bt_uk I need help with a bt connect email password for my poorly mum I have power of attorney where do I go for help
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Eakan Gopalakrishnan
(@eakangk) reported
from
Sutton at Hone, England
@bt_uk Your Eiva agent is painfully slow! I am forced to call you. I will call you tomorrow. My Mrs now has to wear a filling in her tooth that she has to replace regularly. She can never bite an apple again.
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Susan Rooney
(@SueRooVan) reported
from
Royal Tunbridge Wells, England
@bt_uk we are new customers waiting for tech support to call us back. and waiting..... nothing works. you said this would be plug and play. HELP
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Louise Lfc
(@loulou009) reported
from
Rochester, England
@bt_uk hi, is there a problem with the bt sport app? Everytime I want to watch a sport channel is just goes back to the home page
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Adam Pearce 💙
(@adampearceuk) reported
from
Longfield, England
Anyone with @BTCare for tv? Is it any good? Can you still schedule record and all that jazz? @sky have DOUBLED my bill even though I am a 'Loyal Customer'
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DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
Our broadband has been on/off daily since 16/12 but despite being given a fix date of 06/01 at 1pm this has now passed and the fault checker now says you are unable to give a new date. Can you give update confirm what compensation we are entitled to and how we claim it. @.bt_uk
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Andrew Crowe
(@AndrewCrowe11) reported
from
Kings Hill, England
@bt_uk The phone number has been disconnected from the company. It has not been reconnected to my mother-in-law. This is now nearly a week without her phone number. She is 86 years old and lives on her own and is very vulnerable. If anything happens this is really down to you
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All Arsenal Chatter
(@allarsenalchat) reported
from
Royal Tunbridge Wells, England
Terrible commentators again on @btsport tonight
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Stuart Smith
(@sahara_marathon) reported
from
Leeds, England
@BTCare. How many times should I expect to ask for an envelope to return equipment to you? I’ve requested on three times now with no envelope arriving. Is that normal service?
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Rebecca McDonald
(@BeckyMcDonaldpt) reported
from
Gillingham, England
@Tanya173 @bt_uk Snap to that and I’m in Gillingham Kent. Spoke to the complaints department this morning and there’s nothing they can do until Tuesday apparently. I have complete blackout. No tv, internet or phone.
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Dani
(@DaniVegaNFL) reported
from
Sutton at Hone, England
What a **** show. Dreadful night of boxing. When is Match of the day on? #boxing #lionsinthecamp #btsport
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@fiftyminus2 @Tobyamori2011 I had a similar problem with my elderly Dad’s phone. I had to take to Twitter. To be fair @BTCare we’re very helpful.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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E L L I E B L A K E
(@ellieeeroseee_) reported
from
Oxfordshire, England
So many calls and emails and still no broadband, yet had an email to say our account has been cancelled. Absolutely awful service from @bt_uk surely it’s not this difficult to come and fit out WiFi in to our new property?!
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Laura Cassidy
(@LC_186) reported
@bt_uk why do I pay so much and have a keep connected guarantee yet when my broadband goes down I can’t get technical support! Surely with the amount your customers pay each month you can offer 24/7 tech support where we can speak to people!
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invictus
(@invictu00940077) reported
@bt_uk @England How about fixing your slow Internet speeds and constant outages instead of making pointless comments on the dumb notion that its “coming home” #GET A GRIP BT
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MoRodgers
(@MoRodgers4) reported
@btsport Stupid question but any thoughts on getting some Scottish football or rugby @bt_uk? 🙄
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Sarah Ilott
(@sri5308) reported
@bt_uk I need help with an account query please
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Dylan Jones
(@kudizemedia) reported
@BTBusiness @btbusinesscare You assured us last week that the broadband would be activated on 29th June. It is still NOT working. Please explain the reasons why my business is still without broadband service after FOUR weeks after YOU mistakenly disconnected it! FYI @WhichUK
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Sukh Thind
(@SUKHTHIND) reported
@bt_uk #BTmobileIssues @BTCare Spoke to agent, going to give another try with alternative option to fix. Mast has no timeline to be fixed!!!! #Bizarre To come out of contract, Because we are not getting the service we pay for, will have a cost! How is that fair?
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Rachael Hodgson
(@rhodgsonx) reported
@btsport how do I cancel my bt sports subscription. It’s is not clear at all on My BT and there is number to call.
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Caroline Yelland
(@carolinejane93) reported
@bt_uk to the engineer who told us we have no TV signal in our new build & no point in installing an aerial - how come an individual engineer has got us very strong signal? @neilyelland92
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Jay Macfarlane
(@Jay__Macfarlane) reported
@andyfenboyed @bt_uk I've had the exact same. I'm getting huge ping spikes and incredibly slow download speeds, but their generic test just tells me I am conveniently getting exactly what is on the contract and that there is no problem at all. They've been no help whatsoever.