BT (British Telecom)

BT (British Telecom) Outage Report in West Malling, Kent, England

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The latest reports from users having issues in West Malling come from postal codes ME19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in West Malling, Kent, England 02/02/2026 14:50

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Malling, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Dartford, Tonbridge, Chatham, Maidstone, West Malling, Royal Tunbridge Wells, Sevenoaks, Rochester, Bexleyheath, Gillingham and Swanley.

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City Problem Type Report Time
United KingdomDartford Phone
United KingdomTonbridge Wi-fi
United KingdomChatham Internet
United KingdomMaidstone Internet
United KingdomWest Malling E-mail
United KingdomRoyal Tunbridge Wells Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.

  • steve2682 Armstrong (@steve2682) reported from Bexleyheath, England

    @SkyHelpTeam I have been on hold for 33min, is there anyone working in your call centre?? I still have an ongoing internet issue. Your wait times are shocking. Think it’s about time I moved over to @bt_uk

  • juliewinch Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England

    @bt_uk why has my broadband been so bad for 3 days now !!

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!

  • original_addick Graham Allen (@original_addick) reported from South Darenth, England

    Hey this is bad practice @bt_uk @BBCNews disgusted to get a call today from BT trying to sell me BT Halo and using challenges of internet demand during Covid as a sales technique.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Currently in a phone queue to @bt_uk customer services, 20 minute wait!

  • kazeemogunbambi Prince Kazeem Ogunbambi (@kazeemogunbambi) reported from Dartford, England

    @bt_uk BT services are the worst in history. How can I change service provider to @Bt_uk since 25th August and yet to be connected to its fiber broadband in October. It’s really a pathetic story . I have been data on my phonetic work from home .

  • amypearson2406 Amy Pearson (@amypearson2406) reported from Gravesend, England

    @bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    . @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    Another day, another non delivery of @bt_uk broadband service!

  • PeteMcCaffery20 Pete (@PeteMcCaffery20) reported from Rochester, England

    @bt_uk I appreciate your message, however after speaking to 9 advisors you won't be able to help either. I have emailed your CEO.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Royal Tunbridge Wells, England

    @bt_uk Please let my last quote tweet, can no interim solution be offered?

  • DartfordTown Dartford Town (@DartfordTown) reported from Dartford, England

    @kianwardgk @btsport @SportsRadar No problem with the commentary, the issue was dropouts. We had 5 and you shouldn't get that on a paid subscription service. Also, they could have given more advance info so we weren't all getting frantic when we had no idea if it was working 5 mins before ko.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @bt_uk It doesn't work.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    @MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.

  • KeetchMichael Michael keetch (@KeetchMichael) reported from Maidstone, England

    BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @btsport Shame we knew that was in before he hit it well bad delay between coms and picture

  • LordMontyofWall Phil Simon (@LordMontyofWall) reported from Sutton at Hone, England

    @bt_uk I get bad reception problems on BBC 4 and BBC News channels in the evening, both of which I use a lot. I have rebooted box, checked all my leads. Signal quality/strength is fine in mornings but in evening quality is 10% or less and pic and sound cut out.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Bolshie_Woman Once more into the fray (@Bolshie_Woman) reported

    @bt_uk I'm travelling and don't have a laptop with me, only a mobile. Email wants me to sign in with my password. It doesn't accept what I thought it was but I may have forgotten it. Can I reset my password using mobile only?

  • MikeTheSweeney Mike 🐈 📚 🎶 (@MikeTheSweeney) reported

    @bt_uk my broadband has gone up £10 to £64 a month. Just for broadband!! I’ve rang your office and they said they can’t offer me any better deals. Is there anything anyone else can offer because £64 a month is extortionate 😭. I’ve been a BT customer for 20 years.

  • richieboy29 Richard Ward (@richieboy29) reported

    @bt_uk my broadband has been down for over a week now. Every time I call you tell me to wait a couple more days for an update and it's starting to get ridiculous

  • ChrisWithTheBat Chris King (@ChrisWithTheBat) reported

    @bt_uk I haven't had telephone service with you for nearly a decade. Why is my mobile suddenly receiving BT Text calls? As I don't have a BT landline I can't do anything to stop these calls!

  • abfielderMC Abfielder (@abfielderMC) reported

    @bt_uk No thank you. Once the dns server issue was fixed which was about 2 hours after I reported the fault everything was fine again. Still shocking that you can't change the DNS provider on a BT router.

  • ChopkinsBassist Chris Hopkins (@ChopkinsBassist) reported

    @bt_uk how do we make a formal complaint about your aggressive door to door sales tactics? Just had someone working for you try to pressurise my parents into switching broadband providers.

  • CarnegiePool $ADA (@CarnegiePool) reported

    @EE I have just migrated from @bt_uk and this rapid system is utterly useless. I want to speak directly with an advisor and just keep having to call 150 and then choose from a list of options that don't apply to my specific issue. Just going around in circles. 😭

  • Ian_67 Ian Pennock 🏴󠁧󠁢󠁥󠁮󠁧󠁿🍺⚽️🏁🏈 🏉🏎🏍 (@Ian_67) reported

    @bt_uk Well your advisor in Cardiff has just told me I don’t need one as fault is exchange end. Why are you communications so poor for a comms company? For what you charge the service is diabolical

  • muppetkeeper Paul (@muppetkeeper) reported

    @bt_uk Wow, almost 17% CPI increase from BT, absolutely profiteering. A recent tweet says here to help, 20 minute queue in messaging! Be assured, the second my contract is up, I’m leaving.

  • Kathie75 Kathie (@Kathie75) reported

    @bt_uk can you please give me an email address for someone I can email regarding a billing issue and returned equipment? I’ve spoken to 3 people in customer services but the issues are still unresolved. Thanks