BT (British Telecom)

BT (British Telecom) Outage Report in West Malling, Kent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in West Malling, Kent, England 11/27/2025 05:10

November 27: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Malling, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Gillingham, Rochester, Tonbridge, Longfield, Maidstone, Chatham, Royal Tunbridge Wells, Gravesend, West Malling and Swanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomGillingham Internet
United KingdomRochester Internet
United KingdomTonbridge Internet
United KingdomLongfield Internet
United KingdomMaidstone Wi-fi
United KingdomMaidstone E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • helsdell Helen Deller (@helsdell) reported from Royal Tunbridge Wells, England

    @bt_uk I’ve lodged a complaint but that is not solving the problem you created. We need this sorted ASAP. I’m still on the phone to you btw - on the 4th person and 4th dept. I’m in despair. It’s been 2hours on a call going nowhere

  • DaniVegaNFL Dani (@DaniVegaNFL) reported from Sutton at Hone, England

    What a **** show. Dreadful night of boxing. When is Match of the day on? #boxing #lionsinthecamp #btsport

  • OL_Vision Omid 👨🏻‍💻 (@OL_Vision) reported from Sutton at Hone, England

    @btsportfootball @btsport Fix your Ultimate channels it's 4mins gone in the match and I'm still watching ads? It's been 8mins of ads.

  • Glo_Thienel Glo Thienel (@Glo_Thienel) reported from Gravesend, England

    Hi @bt_uk Please check DM need help on confirmation of new upgrade done on Sunday, not showing on account

  • sahara_marathon Stuart Smith (@sahara_marathon) reported from Leeds, England

    @BTCare. How many times should I expect to ask for an envelope to return equipment to you? I’ve requested on three times now with no envelope arriving. Is that normal service?

  • LexiJane_x Lexi ☮️✌🏼🌍💚🌻🕉🎵⚽️ (@LexiJane_x) reported from Eynsford, England

    @btsportfootball @btsport @ESPNUK please can you sort the sound problems out on the spurs game?

  • andrew_youngers Andrew Youngman (@andrew_youngers) reported from Sutton at Hone, England

    @bt_uk hi there, is the BT broadband network compromised in the Carshalton/Wallington area? Unusually poor internet today!

  • mrsscole Sally-anne Cole (@mrsscole) reported from Bexleyheath, England

    @bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

  • eakangk Eakan Gopalakrishnan (@eakangk) reported from Sutton at Hone, England

    @bt_uk Your Eiva agent is painfully slow! I am forced to call you. I will call you tomorrow. My Mrs now has to wear a filling in her tooth that she has to replace regularly. She can never bite an apple again.

  • lorraine_acorn lorraine langridge (@lorraine_acorn) reported from Longfield and New Barn, England

    @bt_uk no idea why my wifi is again intermittent! Pay for Halo package yet still poor connections and I’m trying to work. Really fed up of it now!

  • adampearceuk Adam Pearce 💙 (@adampearceuk) reported from Longfield, England

    Anyone with @BTCare for tv? Is it any good? Can you still schedule record and all that jazz? @sky have DOUBLED my bill even though I am a 'Loyal Customer'

  • Bloomfield1K Mr K.A.Bloomfield (@Bloomfield1K) reported from Hartley, England

    @bt_uk my Bt broadband has been off and on for two days now Bt said they were working on restoring my problem I will call sky and set up my land line and broadband with them Bt are absolute clowns

  • LorriLangridge lorraine langridge (@LorriLangridge) reported from Longfield and New Barn, England

    Yet again wifi has gone down. Again. Halo package from @bt_uk is worthless! 😡

  • BeckyMcDonaldpt Rebecca McDonald (@BeckyMcDonaldpt) reported from Gillingham, England

    @Tanya173 @bt_uk Snap to that and I’m in Gillingham Kent. Spoke to the complaints department this morning and there’s nothing they can do until Tuesday apparently. I have complete blackout. No tv, internet or phone.

  • SebStJohn1 Seb St John (@SebStJohn1) reported from Royal Tunbridge Wells, England

    We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.

  • BeckyMcDonaldpt Rebecca McDonald (@BeckyMcDonaldpt) reported from Gillingham, England

    @Tanya173 @bt_uk Mine went down Thursday morning mid exam.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!

  • LordMontyofWall Phil Simon (@LordMontyofWall) reported from Sutton at Hone, England

    @bt_uk I get bad reception problems on BBC 4 and BBC News channels in the evening, both of which I use a lot. I have rebooted box, checked all my leads. Signal quality/strength is fine in mornings but in evening quality is 10% or less and pic and sound cut out.

  • kleman14 Aaron Kleman (@kleman14) reported from Gravesend, England

    @btsport why is the sound not working on the espn channel?!

  • helsdell Helen Deller (@helsdell) reported from Royal Tunbridge Wells, England

    @bt_uk I’ve spent 2hrs on the phone to you today and 3 yesterday because you messed up our home move & have switched off all our services. No one seems to be able to help us. I’ve been told you want to me to £40 for a new account???? You are incompetent. Please can you message.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BigDFC Duncan Carse (@BigDFC) reported

    @BTCare I was talking to one of you call centre managers and got cut off. Still no call back about a complaint. Can you give someone a nudge please or DM me for details

  • hannahmae_b Hannah (@hannahmae_b) reported

    @bt_uk Hello, we have had no broadband connection for 2hrs (in Kingston upon Thames). Is there an issue in the area?

  • themushypeach peachy (@themushypeach) reported

    @bt_uk please can you help - our fibre was fine for the first couple of weeks but has gotten worse and worse and now is barely working - we're working from home and can barely load anything and meetings keep cutting out. The app won't even load to check speed. We need to work!

  • Jimlibob James Rees (@Jimlibob) reported

    @bt_uk Payphones on platform 1&2 at Haywards Heath Railway Station are not working. They haven't been for at least 4 weeks.

  • themushypeach peachy (@themushypeach) reported

    @bt_uk It said line is working so to try some troubleshooting which I did but didn't help. Requested a call back, was rang by an 0800 number not long ago but when I went to pick up (almost immediately) the call ended. Will DM info now, thankyou

  • JustinBarker77 Justin Barker (@JustinBarker77) reported

    @bt_uk I understand that it’s not splitting out the network, however, as I can connect to the disc at 800Mbps why am I only getting 20Mbps download speeds from it? For devices like an Xbox then, I’d actually be better getting a home plug rather than discs?

  • BillBungalow78 Bungalow Bill (@BillBungalow78) reported

    Great news the nets have been removed from @bt_uk building in #Lowestoft . #Kittiwakes now able to nest. Netting a disgusting practice & should never have happened in 1st place. @rspb @RSPBEngland

  • CharliexxS Charlotte (@CharliexxS) reported

    @bt_uk got an issue with my WiFi called through to an automated service and was told up to 4 days for an engineer to be sent- I work from home and need to let my boss know when I’ll be back- are you able to give a guideline for what day/ if you’ll be sending anyone?

  • fifasalty 💙Chris💙salt💙 (@fifasalty) reported

    ... compensating or i have hit a nerve and they angry @btsport @SkySportsPL $40000 why don't you ask the champs why they don't have this problem

  • KatyElleBlake Katy Markham (@KatyElleBlake) reported

    @BTCare Hi. I just had an engineer out to fix my internet - he left about 15 minutes ago. It’s gone down again already... calling is a nightmare as the line is bad. Can you help?