BT (British Telecom) Outage Report in West Malling, Kent, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near West Malling, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: Tonbridge, Rochester, Maidstone, Gillingham, Longfield, Chatham, Royal Tunbridge Wells, Gravesend, West Malling and Swanley.
| City | Problem Type | Report Time |
|---|---|---|
 Tonbridge |
Phone | |
| Rochester |
Wi-fi | |
| Rochester |
Internet | |
| Maidstone |
Internet | |
| Rochester |
Internet | |
| Gillingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
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lorraine langridge
(@lorraine_acorn) reported
from
Longfield and New Barn, England
@bt_uk no idea why my wifi is again intermittent! Pay for Halo package yet still poor connections and I’m trying to work. Really fed up of it now!
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Armstrong
(@steve2682) reported
from
Bexleyheath, England
@SkyHelpTeam I have been on hold for 33min, is there anyone working in your call centre?? I still have an ongoing internet issue. Your wait times are shocking. Think it’s about time I moved over to @bt_uk
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@bt_uk It doesn't work.
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
At what point of not delivering the broadband service I pay for, should @bt_uk reduce my monthly fee...? It's been impossible to work this week, countless promises of being fixed and yet still it's still on and off in Hawkenbury.
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Sally-anne Cole
(@mrsscole) reported
from
Bexleyheath, England
@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?
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Phil Simon
(@LordMontyofWall) reported
from
Sutton at Hone, England
@bt_uk I get bad reception problems on BBC 4 and BBC News channels in the evening, both of which I use a lot. I have rebooted box, checked all my leads. Signal quality/strength is fine in mornings but in evening quality is 10% or less and pic and sound cut out.
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Amy Pearson
(@amypearson2406) reported
from
Gravesend, England
@bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..
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Pete
(@PeteMcCaffery20) reported
from
Rochester, England
@bt_uk I appreciate your message, however after speaking to 9 advisors you won't be able to help either. I have emailed your CEO.
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Omid 👨🏻💻
(@OL_Vision) reported
from
Sutton at Hone, England
@btsportfootball @btsport Fix your Ultimate channels it's 4mins gone in the match and I'm still watching ads? It's been 8mins of ads.
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Currently in a phone queue to @bt_uk customer services, 20 minute wait!
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Aaron Kleman
(@kleman14) reported
from
Gravesend, England
@btsport why is the sound not working on the espn channel?!
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
We still have a fault with @bt_uk broadband. If I log into my account it tells me all is fine, despite being sent an email from them that says they currently can't fix it. On and off all day. Impossible.
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Lexi ☮️✌🏼🌍💚🌻🕉🎵⚽️
(@LexiJane_x) reported
from
Eynsford, England
@btsportfootball @btsport @ESPNUK please can you sort the sound problems out on the spurs game?
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
@MarcusGrenfeld @bt_uk Yes. Unfortunately it's an external problem.
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Queen Cooky 🗝
(@cookyh) reported
from
Royal Tunbridge Wells, England
@bt_uk Please let my last quote tweet, can no interim solution be offered?
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Seb St John
(@SebStJohn1) reported
from
Royal Tunbridge Wells, England
Another day, another non delivery of @bt_uk broadband service!
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Graham Allen
(@original_addick) reported
from
South Darenth, England
Hey this is bad practice @bt_uk @BBCNews disgusted to get a call today from BT trying to sell me BT Halo and using challenges of internet demand during Covid as a sales technique.
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Mr K.A.Bloomfield
(@Bloomfield1K) reported
from
Hartley, England
@bt_uk my Bt broadband has been off and on for two days now Bt said they were working on restoring my problem I will call sky and set up my land line and broadband with them Bt are absolute clowns
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Queen Cooky 🗝
(@cookyh) reported
from
Leigh, England
Would you believe it, despite all the calls and messages, my Dad is STILL without his landline. It has been nearly a month! He is 88 and in poor health. @bt_uk I implore you, please get in touch with my brother @MartinHowitt and tell us what the hell is going on!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Alan
(@wired2thebrink) reported
@bt_uk Lol yeah then you direct me to your sister company openreach, then they direct me to my provider who will.again contact openreach. Who Will then not fix problems and blame my provider.
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Matthew R
(@matter201414) reported
@bt_uk please send out the firmware update for the Smart Hub 2 as soon as you can - not being able to use devices across my network is a nightmare! 🙈
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Dissposablehero
(@dissposablehero) reported
@bt_uk Yes I followed that advice already. The 4g router is in the best place (given that other places either cannot connect to the hub or cannot get a 4g signal at all). Hence asking the original question - is there another solution (eg better antennas)?
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Oliver Davenport
(@TheOlDavenport) reported
@bt_uk Yes. How can I make an online complaint given that it can't be done via myBT website, nor by BT website? They both misrepresent you and I can say for certain that it wasn't me who designed your marketing communications programme (had it been me, it would have worked).
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Andrew Lindfield
(@ajlind25) reported
@bt_uk my broadband has been cutting out all week. I contacted 61998 but 48 hours have now passed and no engineer has arranged a visit. How do I speak to a person to get support?
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No6
(@ADevonshire70) reported
@bt_uk My broadband is a muddle. Account is in my wife’s name / email address but bills are addressed to me. You claim to have sent a text to me (on my wife’s account) re: a fault but it hasn’t arrived. Fault still there. I think you have a big problem with your records
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🏴 John Cook 🏴
(@Airmessy) reported
@bt_uk Tonight it hasnt dropped. But for a week its just randomly dropped and come back 10 mins later around 2-3 times a day. I just put it down to random shenanigans. Used to happen with sky alot, but to be fair bt have been great for 12 months, until the last week
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Alan
(@wired2thebrink) reported
@bt_uk You only pushing this because you open reach group network is so flawed
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s6syed
(@s6syed) reported
@bt_uk please help me can’t get through on the phone had no broadband from Tuesday- called Wednesday and was supposed to get mini hub and New hub as mine is faulty waited two days NO new hub. Only the mini one arrived please can someone look to this- trying to working at home!
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S O’Marcaigh 🏳️🌈🇮🇪🇬🇧💙
(@SMarcaigh) reported
@bt_uk Seems not long ago and actor was hanging off a helicopter claiming BT broadband was so fantastic . I switched from virgin to sky and have good bb service, overseas call centres put me off BT.