BT (British Telecom) Outage Report in West Malling, Kent, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in West Malling come from postal codes ME19.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Malling, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (64%)
-
Wi-fi (16%)
-
E-mail (7%)
-
Total Blackout (7%)
-
Phone (5%)
-
TV (1%)
Live Outage Map Near West Malling, Kent, England
The most recent BT (British Telecom) outage reports came from the following cities: West Malling, Gillingham, Swanley, Royal Tunbridge Wells, Maidstone, Rochester, Bexleyheath, Sevenoaks, Tonbridge, Longfield and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 West Malling |
Internet | |
| Gillingham |
Internet | |
| Swanley |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Maidstone |
Wi-fi | |
| Royal Tunbridge Wells |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near West Malling, England
Latest outage, problems and issue reports in West Malling and nearby locations:
-
Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve lodged a complaint but that is not solving the problem you created. We need this sorted ASAP. I’m still on the phone to you btw - on the 4th person and 4th dept. I’m in despair. It’s been 2hours on a call going nowhere
-
Louise Lfc
(@loulou009) reported
from
Rochester, England
@bt_uk hi, is there a problem with the bt sport app? Everytime I want to watch a sport channel is just goes back to the home page
-
Dani
(@DaniVegaNFL) reported
from
Sutton at Hone, England
What a **** show. Dreadful night of boxing. When is Match of the day on? #boxing #lionsinthecamp #btsport
-
DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
@bt_uk Despite being told at 1pm that problem is sorted, broadband goes down again at 8pm. Text service says incoming line is fine so it must be our router, but your online fault checker says there is still a problem. Told to ring back tomorrow at 8am. Not good enuf, sort it out !!!
-
Adam Pearce 💙
(@adampearceuk) reported
from
Longfield, England
Anyone with @BTCare for tv? Is it any good? Can you still schedule record and all that jazz? @sky have DOUBLED my bill even though I am a 'Loyal Customer'
-
Andrew Crowe
(@AndrewCrowe11) reported
from
Kings Hill, England
@bt_uk The phone number has been disconnected from the company. It has not been reconnected to my mother-in-law. This is now nearly a week without her phone number. She is 86 years old and lives on her own and is very vulnerable. If anything happens this is really down to you
-
Susan Rooney
(@SueRooVan) reported
from
Royal Tunbridge Wells, England
@bt_uk we are new customers waiting for tech support to call us back. and waiting..... nothing works. you said this would be plug and play. HELP
-
Eakan Gopalakrishnan
(@eakangk) reported
from
Sutton at Hone, England
@bt_uk Your Eiva agent is painfully slow! I am forced to call you. I will call you tomorrow. My Mrs now has to wear a filling in her tooth that she has to replace regularly. She can never bite an apple again.
-
Andrew Youngman
(@andrew_youngers) reported
from
Sutton at Hone, England
@bt_uk hi there, is the BT broadband network compromised in the Carshalton/Wallington area? Unusually poor internet today!
-
All Arsenal Chatter
(@allarsenalchat) reported
from
Royal Tunbridge Wells, England
Terrible commentators again on @btsport tonight
-
Rebecca McDonald
(@BeckyMcDonaldpt) reported
from
Gillingham, England
@Tanya173 @bt_uk Snap to that and I’m in Gillingham Kent. Spoke to the complaints department this morning and there’s nothing they can do until Tuesday apparently. I have complete blackout. No tv, internet or phone.
-
George and Karen Bowles
(@BowlesAnd) reported
from
Tonbridge, England
@bt_uk Another 5 days with zero effort from you to get us connected. We have now entered the fourth month of waiting for a broadband connection. Appalling service. BT are you worst company I have ever had to deal with…..
-
Glo Thienel
(@Glo_Thienel) reported
from
Gravesend, England
Hi @bt_uk Please check DM need help on confirmation of new upgrade done on Sunday, not showing on account
-
Helen Deller
(@helsdell) reported
from
Royal Tunbridge Wells, England
@bt_uk I’ve spent 2hrs on the phone to you today and 3 yesterday because you messed up our home move & have switched off all our services. No one seems to be able to help us. I’ve been told you want to me to £40 for a new account???? You are incompetent. Please can you message.
-
Andrew Crowe
(@AndrewCrowe11) reported
from
Kings Hill, England
@bt_uk she also has NO television engineer came last Saturday and said couldn’t help, hard lines!!!!!
-
Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@fiftyminus2 @Tobyamori2011 I had a similar problem with my elderly Dad’s phone. I had to take to Twitter. To be fair @BTCare we’re very helpful.
-
Rebecca McDonald
(@BeckyMcDonaldpt) reported
from
Gillingham, England
@Tanya173 @bt_uk Mine went down Thursday morning mid exam.
-
Sarah Coburn
(@sarahcoburn) reported
from
Hartley, England
@bt_uk I need help with a bt connect email password for my poorly mum I have power of attorney where do I go for help
-
DaveB🇧🇼
(@DaveB_mcfc) reported
from
Longfield, England
Our broadband has been on/off daily since 16/12 but despite being given a fix date of 06/01 at 1pm this has now passed and the fault checker now says you are unable to give a new date. Can you give update confirm what compensation we are entitled to and how we claim it. @.bt_uk
-
lorraine langridge
(@LorriLangridge) reported
from
Longfield and New Barn, England
Yet again wifi has gone down. Again. Halo package from @bt_uk is worthless! 😡
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
peter duffy
(@PD__99) reported
from
Whitesides Corner, Northern Ireland
@bt_uk how do i check my Internet speeds, they seem to be shockingly slow, so much so that I've had to use my 4g to compose this message......
-
Nick Church 💙
(@_Churchie) reported
Stunningly bad customer service from @bt_uk Repeatedly charging my Dad for my dead mothers mobile phone (4th time now), not reimbursing him for crap Broadband service and unwanted Engineer visits (again repeatedly charged). Never ends. #BT #SHOCKINGCUSTOMERCARE
-
🏴 Martyn Wooles 🏴
(@martyn_wooles) reported
I wish @btsport and @SkySports would just shut up about something that never happened, focus on the game and stop furthering headlines and animosity........
-
Joe Paterson
(@onekinghenrik) reported
@Ard_Macha @bt_uk Absolutely, suppliers don't the same here - "speed is x to our box the problem lies with you... "load of shite.
-
Fabricio De Almeida
(@FabDeAlmeida) reported
@bt_uk what an appaling way to treat a customer upgraded my broadband to full fibre in January/21 was due to be installed this week but nothing happen and no update from you it is disgusting.
-
Paul Lagan
(@CFCJourno) reported
from
London Colney, England
@btsport hi. I cannot get the live channels on the BT Sport app on my Samsung TV - I get error code VC549. I’ve tried rebooting router, TV off and on, reinstalling the app / nothing works. Yet it works fine on my mobile or laptop. Please, any solution?
-
Ruth Fishwick
(@RuthSpringFish) reported
@IDNet have been amazing since we left BT,fixing problems BT said didn't exist & providing speed that we had been paying @bt_uk for but not receiving. But with current "major service outage" from @BTSopenreach & zero updates it appears leaving BT is a lot trickier than it shd be
-
Steve T
(@TykeTown) reported
@HannahLeah95 @bt_uk I’ve experienced similar service from BT/ Openreach many times. Taken them to Ombudsman and won every time. They still don’t learn. Once 2 men turned up to install, but said the bloke who knew what to do was on holiday, so couldn’t complete. Crap company.
-
tom duggan ⚔
(@duggantom) reported
@bt_uk @MilkmanSam_ I’ve had this problem also tonight. Lagging like mad. So frustrating
-
Simon Tayton
(@SimonTayton) reported
.@bt_uk I've been a customer for two weeks (ex-Virgin Media). My broadband went down on Thursday. I've phoned four times and the offline team STILL have not completed my order, despite emails from the fault team. This needs to be escalated. I am not happy.