BT (British Telecom)

BT (British Telecom) Outage Report in West Malling, Kent, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in West Malling, Kent, England 11/29/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Malling, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Maidstone, Rochester, Gillingham, Tonbridge, Longfield, Chatham, Royal Tunbridge Wells, Gravesend, West Malling and Swanley.

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City Problem Type Report Time
United KingdomMaidstone Internet
United KingdomRochester Internet
United KingdomGillingham Internet
United KingdomRochester Internet
United KingdomTonbridge Internet
United KingdomLongfield Internet

Community Discussion

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BT (British Telecom) Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    @bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @bt_uk I’m extremely concerned about my elderly, vulnerable father who has been without his home phone service for 48 hours. I reported the fault yeasterday morning & it’s still not working. I hope you can understand how worried I am, please help!

  • RotarianZena Rotarian Zena (@RotarianZena) reported from Halstead, England

    Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Ditton, England

    Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.

  • lollifloss Emma brown (@lollifloss) reported from Maidstone, England

    Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

  • martinc1970 Martin Chamberlain (@martinc1970) reported from Stone, England

    @bt_uk Direct debit cancelled. I don't see why I should pay my bill when you've got no interest in fixing my broadband or even providing me with a service or update within 50 days. You should be paying me compensation too.

  • aimee_bennett97 aimee (@aimee_bennett97) reported from Sutton at Hone, England

    @bt_uk our phone line is down, says on the front of our phone “no line” help please

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @BTCare Please help. I reported a fault on my elderly father’s landline yesterday morning & it still isn’t working. 😱 He’s extremely vulnerable & I am extremely worried about him. Please can someone contact me ASAP

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening

  • kevcorb Kevin C (@kevcorb) reported from Royal Tunbridge Wells, England

    Thanks to a broken Sky dish I'm having to watch the BTSport version of Gillette Soccer Saturday.... it's like watching the BDO darts once the PDC has finished.

  • erskineandrew Andrew Erskine (@erskineandrew) reported from Sevenoaks, England

    For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.

  • johnbarbiebutt john flood (@johnbarbiebutt) reported from Stone, England

    @BTCare have sent you a few DM due to broadband keep crashing! Happening every hour and lasts 10 mins! Systems saying to issue in area but that’s not case as keeps happening!

  • caroleanne327 Carole-Anne 💙 (@caroleanne327) reported from Crayford, England

    Anyone else having problems with #google on #btinternet @bt_uk Search engine not working but bookmarked pages load fine

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    @Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.

  • martinc1970 Martin Chamberlain (@martinc1970) reported from Stone, England

    @bt_uk Working broadband on main router or mini hub would be nice for a change. This is nothing short of breach of contract. In this day and age how can it take 50+ days to sort a problem with no proper explanations of what's wrong. I'm cancelling ASAP

  • baldybeardyguy Alister FULTON (@baldybeardyguy) reported from Rochester, England

    Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom

  • MewesRonnie Mewes (@MewesRonnie) reported from Bexleyheath, England

    @Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ascotsquine Christina 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🌍 (@ascotsquine) reported

    @bt_uk I didn't say I was happy with the service @bt_uk as it is very expensive for what it is. I'm under contract for another year and certainly do not feel inclined to commit any longer than that.

  • AlanMWhitfield Sons of Regret (@AlanMWhitfield) reported

    @btsport unwatchable again. Second week in a row where at least one game lags like ****!

  • Willo290592 Regular Old Thomas Willoughby, PhD (@Willo290592) reported

    @btsport day two of asking. VC019; any danger? *love* watching exactly 20 seconds of football then being told there's a problem.

  • bobby_owl Paul Hickling (@bobby_owl) reported

    @bt_uk Finally got through to your helpline after over 30 mins on hold, now you text me to say that you aim to fix my broadband by 4th Oct??? Really??? No broadband for 5 days? Pathetic, again.

  • _HWilliams98 Harry (@_HWilliams98) reported

    @bt_uk @bt_uk Still experiencing the same issue this evening unfortunately..

  • bobby_owl Paul Hickling (@bobby_owl) reported

    @bt_uk Another week, another BT issue. Where are my BT Soort channels? They’ve disappeared from my BT TV. I’m already missing the game I wanted them for.

  • Nate_Moff Nathan Moffett (@Nate_Moff) reported

    20mins into a phone call to cancel my broadband with @bt_uk and still yet to speak to someone. Contract has run out. No notification of this. Been charged significantly more this month. AND a phone call is the only way to cancel the contract? Money grabbers 😡

  • Davidsnow_ The Great (@Davidsnow_) reported

    @ManUnitedZone_ @btsport Just imagine what a dead *** club is saying about united. You ******* better wake the hell up and these these ****** to pulp I'm tired of getting mocked around because I support united I'm sick and tired of it honestly

  • Ruby_Eloise Rubes🦋 (@Ruby_Eloise) reported

    Thanks @bt_uk for cutting my vulnerable 81 year old grandfathers phone line due to your own admin error (with no more than 1 hour warning). This then left him unable to contact anyone or use his care line. Treat the elderly and vulnerable better. #bt @AgeUKGlos @ageukcampaigns

  • Shelley60376411 Shelley (@Shelley60376411) reported

    @bt_uk I am still without any services I am being set up as a new customer and will have to wait 2 weeks for any service as now the take over of my line is complete it cannot be switched back straight away I still don't know if I will keep the phone number I have had for the past 20 yrs