BT (British Telecom)

BT (British Telecom) Outage Report in West Malling, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in West Malling come from postal codes ME19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in West Malling, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Malling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in West Malling, Kent, England 01/31/2026 11:05

January 31: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Malling, Kent, England

The most recent BT (British Telecom) outage reports came from the following cities: Dartford, Tonbridge, Chatham, Maidstone, West Malling, Royal Tunbridge Wells, Sevenoaks, Rochester, Bexleyheath, Gillingham and Swanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomDartford Phone
United KingdomTonbridge Wi-fi
United KingdomChatham Internet
United KingdomMaidstone Internet
United KingdomWest Malling E-mail
United KingdomRoyal Tunbridge Wells Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near West Malling, England

Latest outage, problems and issue reports in West Malling and nearby locations:

  • stone_craig Craig Stone (@stone_craig) reported from Gillingham, England

    @Adamdrew1979 @btsport @TheVanaramaNL Having the same issue mate and during the dartford game the streaming just stops for the last 10 mins and says I’ve ran out of time! Shambles!!!

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Royal Tunbridge Wells, England

    @bt_uk Please let my last quote tweet, can no interim solution be offered?

  • DartfordTown Dartford Town (@DartfordTown) reported from Dartford, England

    @kianwardgk @btsport @SportsRadar No problem with the commentary, the issue was dropouts. We had 5 and you shouldn't get that on a paid subscription service. Also, they could have given more advance info so we weren't all getting frantic when we had no idea if it was working 5 mins before ko.

  • KeetchMichael Michael keetch (@KeetchMichael) reported from Maidstone, England

    BT SPORT FOOTBALL COMMENTARY IS ABSOLUTE PISS POOR! @btsport

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    . @bt_uk there seems to be a problem with sending and forwarding emails. Is this a common issue?

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @BTCare Please help. I reported a fault on my elderly father’s landline yesterday morning & it still isn’t working. 😱 He’s extremely vulnerable & I am extremely worried about him. Please can someone contact me ASAP

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @bt_uk I’m extremely concerned about my elderly, vulnerable father who has been without his home phone service for 48 hours. I reported the fault yeasterday morning & it’s still not working. I hope you can understand how worried I am, please help!

  • kazeemogunbambi Prince Kazeem Ogunbambi (@kazeemogunbambi) reported from Dartford, England

    @bt_uk BT services are the worst in history. How can I change service provider to @Bt_uk since 25th August and yet to be connected to its fiber broadband in October. It’s really a pathetic story . I have been data on my phonetic work from home .

  • caroleanne327 Carole-Anne 💙 (@caroleanne327) reported from Crayford, England

    Anyone else having problems with #google on #btinternet @bt_uk Search engine not working but bookmarked pages load fine

  • juliewinch Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England

    @bt_uk why has my broadband been so bad for 3 days now !!

  • steve2682 Armstrong (@steve2682) reported from Bexleyheath, England

    @SkyHelpTeam I have been on hold for 33min, is there anyone working in your call centre?? I still have an ongoing internet issue. Your wait times are shocking. Think it’s about time I moved over to @bt_uk

  • DartfordTown Dartford Town (@DartfordTown) reported from Dartford, England

    Well I'm sure we were grateful to be able to see the Slough v Dartford game but the live feed was a bit shoddy by @btsport and @SportsRadar. The commentary was OK but the lack of info before the game and numerous losses in transmission were poor. Let's hope it's better next week.

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    Currently in a phone queue to @bt_uk customer services, 20 minute wait!

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @btsport Shame we knew that was in before he hit it well bad delay between coms and picture

  • original_addick Graham Allen (@original_addick) reported from South Darenth, England

    Hey this is bad practice @bt_uk @BBCNews disgusted to get a call today from BT trying to sell me BT Halo and using challenges of internet demand during Covid as a sales technique.

  • amypearson2406 Amy Pearson (@amypearson2406) reported from Gravesend, England

    @bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..

  • cookyh Queen Cooky 🗝 (@cookyh) reported from Leigh, England

    My 88yo Dad is home alone, his landline has been down for over a week and we have no way of contacting him. My bro @MartinHowitt has rung @bt_uk every day and despite their promises, still nothing. Dad is recently out of hospital and we are worried. @bt_uk WHAT'S GOING ON?

  • DanHewitt2011 Daniel Hewitt (@DanHewitt2011) reported from Gillingham, England

    @bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening

  • PeteMcCaffery20 Pete (@PeteMcCaffery20) reported from Rochester, England

    @bt_uk I appreciate your message, however after speaking to 9 advisors you won't be able to help either. I have emailed your CEO.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ormeemily Emily Orme (@ormeemily) reported

    @bt_uk I am moving house and wish to take take my fibre connection with me. I know fibre is available but BT staff keep saying computer says no. My new address is known as 3 separate addresses. This is the problem. No-one will look into why this is, 5 phone calls and getting no-where.😡

  • aaronmjenks aaron (@aaronmjenks) reported

    It’s disgusting how @bt_uk and @OpenreachHelp treat people I’ve waited over 3 months to have a line fitted to my house took the day off work today to have it fitted and they don’t turn up and don’t even tell you there not coming.

  • franbinns eleanor binns (@franbinns) reported

    @bt_uk Have the engineers been working on this outage, since the 16th January? When was the complexity discovered?..it’s not good enough. My patience is wearing thin.

  • nickjby Nick Buckley (@nickjby) reported

    @bt_uk just arrived in Lisbon Portugal & have no cellular network. Forget “Roam Like Home” there’s nothing at any cost. Without finding a WiFi connection I’m stuffed. BT & EE should warn people about the lack of service when travelling in EU.

  • nickjby Nick Buckley (@nickjby) reported

    @bt_uk I saw that before I left. Trouble is it’s not true. BT mobile does not work in Portugal.

  • ChrisDeityUK Deity (@ChrisDeityUK) reported

    How can it be over 24hrs and the dreadful ******* sound, awful camera work and all round amateur production still hasn’t improved? @SeniorsDarts #WSDT @btsport

  • bealerDSB Jon Dea (@bealerDSB) reported

    @btsport @PhilTaylor I don't care you're darts audio is terrible KHZ audio. #fix

  • nickjby Nick Buckley (@nickjby) reported

    Just arrived in Lisbon, Portugal & my phone with @bt_uk #BTmobile BT mobile can’t pick up a local network. No roaming possible. No data, no calls or texts, nothing. How **** is that? The website says roam like home, they having a laugh. Bugger!

  • dino868 🏴󠁧󠁢󠁥󠁮󠁧󠁿Bev🇮🇪 (@dino868) reported

    @bt_uk Be interested to know this : If customers didn't actually "ORDER" the service why has it been forced onto them without discussion/choice!? 🤔 BT email : "Update on your Digital Voice service - ORDER No. : ****". BT website : "... when you place your ORDER for Digital Voice."

  • RamblingRunning The Rambling Runner🏃🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RamblingRunning) reported

    And is if that wasn't bad enough, all the time that I'm trying to cancel my broadband, the service agent kept trying to upsell me on my phone package to get even more money out of me. Maybe @BTCare could have used the extra money on some customer service training for their staff