Is BT (British Telecom) having an outage in Rochester, Medway, England?

@BTCare I was told yesterday you would be in contact, then you advised it would be today after an engineer didn’t turn up last Friday. Still nothing! It’s ridiculous and not a good way to treat new customers!

Of course we are all thinking of those affected with yesterdays events but spare a thought for those at @btsport @btsportfootball whose day went from terrible to a disaster. They handled it live on air and managed to keep a professional head on it... #GlennHoddle #LCFC #LEIWHU

@BTCare Yeah well maybe BT should reimburse my £100 deposit now and not 6 months later... Shocking for a brand new customer..

@btsport I thought Bellamy was a plonker but Chris Sutton beats all records of plonkers!!! Effing get rid-off that shit!!!

@BTCare my hub has a solid orange light is there a service problem

@btsport not doing a 24 hour pass to watch the fight is stupid. Quoted £50 minimum. Wow.....

@BTCare Who do I invoice for a days lost income? Waiting in all day for or a router that never arrived, deadline passed at 1800? #badservice #coulddobetter

@djwisednb @MrDtAFC @btsport Trust me Klopp still ain’t won nothing, man are moving like them lot have won the double when Arsenal at our worst have got more trophies than them

@BTCare OMG BT are an absolute joke. Just rang them and told to press1 to speak to my case manager and they just cut me off twice. Should have known that was never gonna happen.

@BTCare my phone with BT uses EE as the carrier so does that mean you’ll support the new Apple watch4 as well?

@BTCare How BT manage to run a successful business I will never know. Happy to take £70 a month from us and had intermittent service since June!

@BTCare No the manager was supposed to be giving me that today...was never gonna happen though was it. I rang and complained and was meant to be getting a call again today but 8pm still nothing!

@BTCare @bt_uk If BT ever tell you a manager will call you don’t expect it to happen. They will call your phone and hang up after 1or2 rings so the number is registered in your phone and say you didn’t answer!! Liars and terrible service.

@HarryFitz_ @ADayToHalestorm @CageWarriors @btsport @UFCFightPass Phenomenal customer service.

@braintreetownfc @btsport Remember to put the 50p in the meter... Don't want a technical "Issue" midway through broadcast ;). Have a good one. Tripods alone are roughly 3K...

@BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved

@BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service

@BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th

@BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....

@BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers

@BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all

@BTCare distress to the person , especially if the person is elderly! Note I achieved access to the account when I called back without the date of birth but then the following issues occurred BT Customer representative receiving a call a) should be able to discuss the bill and

@BTCare in way other than just saying BT b) clarify in short why they are calling Eg we calling to discus an outstanding payment with the holder of the account c) realize that if a “customer” states on numerous occasions that they do not want to give their DOB , this may be causing

@BTCare BT Agreed you have to validate the account, surely there is more than one way to validate, eg post code , last bill cost , last phone call to who... You could argue that BT customers representatives calling should, a) validate to the customer they are calling, who they are