BT (British Telecom) Outage Report in Rochester, Medway, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
The latest reports from users having issues in Rochester come from postal codes ME1 and ME3.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Rochester, Medway, England
The most recent BT (British Telecom) outage reports came from the following cities: Upminster, Chatham, Gravesend, Maidstone, Greenhithe, Leigh-on-Sea, Canvey Island, Aylesford, Sheerness, Rochester, Gillingham, Grays, Longfield, Southend-on-Sea and West Malling.
| City | Problem Type | Report Time |
|---|---|---|
 Upminster |
Phone | |
| Upminster |
Internet | |
| Chatham |
Internet | |
| Gravesend |
Internet | |
| Upminster |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Alister FULTON
(@baldybeardyguy) reported
from
Ditton, England
Woke up today hoping that @bt_uk broadband might have sorted itself out, but nooooo. Day 5 with no service/in-out/worst speeds ever.
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john flood
(@johnbarbiebutt) reported
from
Stone, England
@BTCare have sent you a few DM due to broadband keep crashing! Happening every hour and lasts 10 mins! Systems saying to issue in area but that’s not case as keeps happening!
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@bt_uk infrastructure clearly not up to the job. Told two different times for fix yesterday, still not sorted. Now told Wednesday. Ongoing since Thursday. Moving goalposts on SLA. No good when you're self employed. Reliable broadband essential. Utterly useless.
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Martin Chamberlain
(@martinc1970) reported
from
Stone, England
@bt_uk Direct debit cancelled. I don't see why I should pay my bill when you've got no interest in fixing my broadband or even providing me with a service or update within 50 days. You should be paying me compensation too.
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Jason Plom
(@jasonplom) reported
from
Corringham, England
@AdamPlom @btsport I can’t get through to them either... of you cancel the DD and don’t pay they just cancel ALL your services. I have WiFi with BT otherwise would do it.
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MMAssault
(@MMAassault1) reported
from
Grays, England
@John_Hartford I remember watching the fight but I don't remember that and BTSport cancel swearing most of the time.
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dig and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk Wouldn’t it be an idea to put out a tweet explaining that to everyone in this area because so far reading on here and Facebook the communication has been poor and no one really knows what’s happening
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Week 5 of broadband speeds so slow with @bt_uk we may as well not have it. 4g is faster. They've fiddled and dug and made excuses and now, once again, can't even update when they've said they would. All this, right now when we're trying to work and school from home. @Ofcom
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Janet E Baldwin
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@BTCare Please help. I reported a fault on my elderly father’s landline yesterday morning & it still isn’t working. 😱 He’s extremely vulnerable & I am extremely worried about him. Please can someone contact me ASAP
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Janet E Baldwin
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@bt_uk I’m extremely concerned about my elderly, vulnerable father who has been without his home phone service for 48 hours. I reported the fault yeasterday morning & it’s still not working. I hope you can understand how worried I am, please help!
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aimee
(@aimee_bennett97) reported
from
Sutton at Hone, England
@bt_uk our phone line is down, says on the front of our phone “no line” help please
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Martin Chamberlain
(@martinc1970) reported
from
Stone, England
@bt_uk Working broadband on main router or mini hub would be nice for a change. This is nothing short of breach of contract. In this day and age how can it take 50+ days to sort a problem with no proper explanations of what's wrong. I'm cancelling ASAP
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Albert Pearce
(@pearce_albert) reported
from
Bapchild, England
@bt_uk It’s crap I have lost 5 BBC and itv channels
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Mark
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@NilWil1972 @bt_uk Bad move Nils 😕 Tell them you want Hub 5 back.... Halo is very unstable so my BT engineer mates tell me 🙄
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
Nearly three weeks with no or limited boadband service from @bt_uk continually moving fix dates /excuses and now no updates at all, just standard responses. NOT GOOD ENOUGH.
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Emma brown
(@lollifloss) reported
from
Maidstone, England
Trying to blackmail me into signing a new contract instead of fixing a problem is bad, bad customer service @bt_uk
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Laura Ring
(@mrslring) reported
from
Maidstone, England
@bt_uk appalled by the level of service received from you trying to sort out a package for my Dad. Agreed a deal nearly 2 weeks which has been set up incorrectly. Customer service inadequate and now he’s been charged £25 for something we didn’t agree to include
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Daniel Hewitt
(@DanHewitt2011) reported
from
Gillingham, England
@bt_uk you’ve got to be *************** now, broadband down again this since Saturday, it’s been fine all night then day time it’s off again, not good enough at all, don’t expect me to be paying this month!
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Alister FULTON
(@baldybeardyguy) reported
from
Rochester, England
@Ofcom might want to take a look at @bt_uk. Seems lots of people getting poor service and poor excuses right now. Charging people for a service they've promised but clearly don't have the infrastructure to provide.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Hay
(@hayannahay) reported
@bt_uk please send me a returns bag for broken tv box
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Cat Mc
(@cmcel123) reported
@bt_uk moving home and need to temporarily run broadband in both properties… BT er no we can’t help with that… why? Well minimum contract terms…. Honestly disgusted that you don’t want to help a long term customer #badcustomerservice #poorcustomerservice
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G.Williams41
(@gar_wills) reported
Starting to regret going with @bt_uk not a problem with their service but their accounting issues are horrendous. And the call waiting times. On hold for literally an hour
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mzzzpiggy
(@mzzzpiggy) reported
@bt_uk I'm a broadband customer of yours. Where is the button on your website to refer a friend? I'm going mad looking for it!
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ncolerfc92
(@nathancole09) reported
@btsport @adamsummerton Have to listen to the awful Aussie commentary’s rather the ashes were on sky
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Martin Chappell
(@2810Chappell) reported
@bt_uk Where does that leave me? I'm trying to work and I've got a 5mb service when I'm paying for a 50mb service.
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M
(@mstarmatt) reported
@Julianphilp2 @bt_uk I can’t wait until we can change, that has been the worst service I’ve had in a decade of other providers
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Sarah Burgess
(@Sar_Sar_B) reported
@bt_uk my broadband went down at 11:45am and is still not working. I’ve lost almost 5 hours (and counting) of the working day. If I don’t work, I can’t bill for my time. How are you going to compensate me for this?
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James Martin
(@James101Martin) reported
@bt_uk been on hold for an age, can’t get through to chat either. Intermittent drop out of our hub is affecting internet connection. Tried the wires, switched on and off and still happening. Can you help ASAP please!?
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Ben Ward
(@winstano) reported
In order to fix another customer's fault, they cut off my Nana's line and replaced the problem one with that one. No big deal, except she's 86, lives on her own 100+ miles from us, and that's her only method of communication. She just thought her phone wasn't ringing. @bt_uk