BT (British Telecom) Outage in Heathfield, East Sussex, England

@bt_uk I have to say your customer service is abismal. I have been waiting for a call back for 3 days now to sort out me billing issues and contract. Looks like I will have to find somebody else

Enforced non-digital Christmas with no #broadband #internet due to #BT and their usual level of rubbish service @BT_UK @BTCare

@BTCare Yes it has been gradually getting worse and we have just run a speed test and we are only getting 25! We’ve reset the box but it’s slow as anything!

Nice of @BTCare to make my broadband even slower now I've put in a cancellation order. Can't even stream music without it buffering this morning! Glad I'm leaving your dire service. Let's hope everything will be better with @SkyUK #superhighspeedmyarse #itwasbetterwithdialup

@BTCare raised an issue on my BT TV account last Friday, chased on Monday, promised a call back on Tuesday. Still nothing. Tried calling but can’t get through.

@BTCare hi there, we've just moved into a new home and need an old (ancient) BT box removed; who can we contact for help?

@prime1959 @bt_uk Yeah, my advice for anyone would be to not use the email service that's tied with BT or any other ISP for that matter. Stick with genuinely free email providers (GMail, Outlook, ProtonMail, etc.) to avoid the headache of having to migrate to a new address if your contract ends.

@bt_uk I’m sick of paying for such poor internet service - absolute sham

No urgency to resolve problem. I Speak to different people on the phone and they all say different things. Definitely won’t be renewing contract when it ends soon @BTBusiness @btbusinesscare

@Rangers_co_uk @CelticFC @NBFootball @Dafabet @MagnersUK @EdenMill @vpzuk @IntelligentCL @Ladbrokes @SkySports @btsport @officialpes @Pol_Roger @ClydeSSB @Nirvana_Europe @SimpleDigi @GTOmegaRacing @HollicomPR how much more bad news can these sponsors take, from here on in it is only going to get worse, victims in court all their sordid history will be laid bare for all to see @UEFAcom @newbalance @Dafabet @MagnersCiderNI @ScottishFA @spfl

No phone line or broadband again today because of the incompetence of @bt_uk. They have not a care in the world that it means our card machine is down and we are having to inconvenience customers and send them to a cash machine (yesterday in the rain as well). @BTBusiness

@bt_uk These ******** even bill you when you are not a customer. Kept billing me after I moved to Sky

@bt_uk The connection keeps dropping I havent reported it because I would never be off the phone to you because it happens all the time

@Ofcom Hi I have a problem with @bt_uk one of their customers has ordered their services to my dad's address and it's caused his provider to close his account and BT are now blocking his line and won't help us. We don't know who their customer is either so we're stuck.

@bt_uk No that's not what I'm trying to say. Your customer is blocking my dad's landline because they must have given his address by mistake. And surely your customer should be notified that their services are at an incorrect address

@Englishomestead @bt_uk My mother gets calls from a woman telling her the phone will be cut off. Yesterday the woman said mum owed £600. Mum pays monthly by direct debit, never more than £23!