BT (British Telecom) Outage Report in Dorking, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Dorking, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Woking, Redhill, Caterham, Croydon, Guildford, Crawley, Ashtead, Leatherhead, Thames Ditton, Epsom, Horsham, Godalming, Sutton and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Woking |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Dean Woods
(@deanwoods) reported
from
Horley, England
@NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Martin Bamford
(@martinbamford) reported
from
Cranleigh, England
@LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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May Rene Joseph
(@MzMayRene) reported
from
Guildford, England
@btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
@bt_uk @ninabake2 No, BT, it's you who's having the problems with Nina's account. Stop passing the blame on to her
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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Kevin84
(@turvey84) reported
from
Crawley, England
@lorrainemking I quit @bt_uk for similar reasons a couple of years ago. It’s never what it says on the tin.
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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pat ocallaghan
(@p80owl) reported
@MarcAllera @bt_uk @EE 4 hours over 2 days. 5 different departments. No managers at work apparently. Admitted being sold a service you cannot provide. Was told you can leave if you want to? Great service!!
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(((Joanne Harding)))
(@Joanne13Harding) reported
@PCallaghan99 @bt_uk @GMPUrmston Yes- it does and I have worked for months with many agencies about this issue. A phone box is not the solution to sleeping out. Nobody is winning here.
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Will
(@WillHaynesChan) reported
@BTCare Please can you help. My fiancée has been on the phone to your customer services 7 times wasting time trying to sort out our billing issues of @bt_uk making. This is becoming a nightmare
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8monthmalfunction
(@8MonthMalfunc) reported
. @bt_uk customer service is even more awful than I remember... spent nearly an hour and a half on the phone spoke to 5 different people, got hung up on, no one would request a supervisor or manager and still nothing solved! Time for a new provider I think... any suggestions?
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Sarah Tregear
(@SarahTregear) reported
@bt_uk we have an broadband outage in the village I live in, we know the fault is at the exchange, approc 30 houses affected, people have registered the fault and we are being sent individual engineers to each house rather than the one who could repair the exchange.
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Andrew Forrester
(@forrester666) reported
@bt_uk I wish to cancel my TV subscription this is impossible online and BT insist on calling. However you state: "Our call centres are very busy" I do not wish to distract a BT call centre rep from dealing with a vulnerable customer. Insistence on calling totally unreasonable.
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Jen Birdsall
(@jen_birdsall) reported
@bt_uk Hi! One of your team has come to install WiFi for a neighbour and they’ve interrupted our Sky WiFi and it’s been down over an hour and still not fixed. Not really acceptable with no warning for us and it shouldn’t actually impact us. How do I make a complaint?
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Alan Boyd
(@alanglynnis) reported
@la_riviere @bt_uk Get her to switch to Plusnet. BT owned but far cheaper and better customer service
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Mimzymoo ツ 🇬🇧
(@Mimzymoo) reported
@bt_uk Hello, as a former customer I'd like to return the broadband equipment as contract over. Been on hold and can't get thu on no. No return package found. Can one be sent out to me please? Thank you.
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Danielle Weston
(@jaydanielle1988) reported
@bt_uk To say u are an absolute shambles after 2days events+inability 2 fix ur huge F Up is an understatement Business elsewhere is absolutely on the cards after ur **** show! Cut off our Internet a wk early n can't put it bk for 5dys... WFH all over the UK ring any bells 4u?