BT (British Telecom)

BT (British Telecom) Outage Report in Lewisham, Greater London, England

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The latest reports from users having issues in Lewisham come from postal codes SE13, SE14 and SE4.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Lewisham, Greater London, England 04/10/2025 16:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (14%)

    E-mail (14%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lewisham, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hackney, London, Lewisham, Hampstead, Newham, Walthamstow, Islington, Wood Green, Tower Hamlets, Deptford, Ilford, Tottenham, Leyton, Golders Green and Croydon.

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City Problem Type Report Time
United KingdomTower Hamlets Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLewisham Internet
United KingdomHampstead Internet
United KingdomNewham E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • ShadaBhaiShahed S.A (@ShadaBhaiShahed) reported from Stratford, England

    @bt_uk hi I really need help urgently, an open reach engineer came on Monday to install my complete Wi-fi package it was working fine. But My smart hub 2 has been flashing purple light since 7pm yesterday I have not internet and I’m working from home.

  • sgfmann George Mann (@sgfmann) reported from Ilford, England

    @bt_uk I was turned down when I wanted to negotiate, I was charged £85 for broadband and BT sport for three years. I was told “you agreed the price tough”. As I said due to family issues my eye wasn’t on the detail. Closed my BT account over a year ago, never will return.

  • Bparlma Bridgette Parlma (@Bparlma) reported from Hammersmith, England

    Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

  • jimbo888 jim lee (@jimbo888) reported from East Ham, England

    @bt_uk please can you do something about the sheer amount of spam callers we’re getting. 3-4 a day to my mother who has dementia. Already called 150 and they can’t/won’t help

  • radioheadjen Jenny Collins (@radioheadjen) reported from Tottenham, England

    @la_riviere @bt_uk Totally. It’s why I will never feel sorry for the royal family - they’ve never had to deal with a telecoms call centre.

  • BillGlover Bill / 葛威 (@BillGlover) reported from Camden Town, England

    @bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?

  • Maddygoesmad Maddy Goes Mad (@Maddygoesmad) reported from Poplar, England

    @bt_uk is there a problem with WiFi? I can’t connect. Tried trouble shooting but nothing other than a solid orange light.

  • garageowns Gary Jones (@garageowns) reported from Hackney, England

    @bt_uk I’ve been trying to, but your online Black Friday offer goes into ‘technical problem’ every time I try to buy, then pushes me to other offers but won’t complete those either. In fact I’ve had the ‘last chance’ BF email today, but won’t let me progress. Total waste of time

  • andy_gaffey Andy Gaffey (@andy_gaffey) reported from Lambeth, England

    @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

  • seankerrigan Sean Kerrigan (@seankerrigan) reported from Ilford, England

    @norfolkbirdtour @bt_uk Surely Labour is far more expensive than a bit of cable .... so put cheap crap in and when it fails come back and do it again .... senseless

  • teenaantoniou Teena Antoniou (@teenaantoniou) reported from Walthamstow, England

    .@BTCare are you available to help on broadband issues? You don’t answer calls and there are no online booking slots. Halo is supposed to have 24hr help?!?!

  • original_addick Graham Allen (@original_addick) reported from South Darenth, England

    Hey this is bad practice @bt_uk @BBCNews disgusted to get a call today from BT trying to sell me BT Halo and using challenges of internet demand during Covid as a sales technique.

  • robholley Rob Holley (@robholley) reported from Camberwell, England

    @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

  • longfella31 Mark Perry (@longfella31) reported from Romford, England

    @btsport how does having the 4th & 5th round draw on the same night help fixture congestion?

  • JamesMorris77 James Morris (@JamesMorris77) reported from Hammersmith, England

    @BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce

  • EventOCallaghan Mark O'Callaghan (@EventOCallaghan) reported from Camberwell, England

    @bt_uk live chat customer service Where and how

  • chrissiemoux Christiana Petrou (@chrissiemoux) reported from Romford, England

    @bt_uk Need help! 3rd time asking! The cab outside my house is making a load rustling noise! I can hear it watching TV and in bed. I am worried it isn’t SAFE. PLEASE HELP!

  • Team_M_T Lynn MT (@Team_M_T) reported from Tottenham, England

    @bt_uk You might be answering calls but sadly not delivering. Grandparents house move in difficult circumstances, booked in October, have been let down every day for the last 2 weeks. Potentially no internet over Christmas in a rural area with poor cellular network cut off from family

  • sgfmann George Mann (@sgfmann) reported from Ilford, England

    @bt_uk Because we were loyal customers for a decade and you responsed to that loyalty but ramping up our charges outrageously. Because of some difficult family times, we didn’t check as closely as we should but I will never give BT a penny more.

  • jimbo888 jim lee (@jimbo888) reported from East Ham, England

    @bt_uk I already block them but unfortunately they’re never ending. Surely these numbers can be traced and the relevant authorities can get them shut down as they’re trying to defraud people, Also they’re claiming to be the person’s internet service provider

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Joanna_Wilson Joanna Wilson (@Joanna_Wilson) reported

    @bt_uk The issue is fairly clearly laid out in the original post, and the Observer article in the link. @bt_uk is forcing everyone to get rid of their landlines and rely on the internet and mobile reception, which is both inconvenient and potentially dangerous.

  • kathwizzle kath (@kathwizzle) reported

    @bt_uk I have been tracking the order but it hasn’t changed for days and there is no estimate on when the “processing” will end. Who can i contact for BT shop issues?

  • Goonerwiles69 Richard Wiles (@Goonerwiles69) reported

    @bt_uk Another 20hrs wasted - you lost MiL telephone number of 34 years, made repeated promises of “we’ll get it back” - NOTHING HAPPENS #badcustomerservice #dissapointed #noownership official complaint already made - no action on this. Was told we’d receive feedback & call today

  • john164694 John Davies (@john164694) reported

    @bt_uk It’s now been over 5 wks we’ve been without our landline since “upgrading” to full fibre broadband. I’ve lost count of how many times I’ve been told it will be sorted in 24/48 hrs… And in the meantime you have the audacity to send me a bill! Disgraceful service!!

  • ellieteacher Ellieathome (@ellieteacher) reported

    @MartinSLewis @itvMLshow My @bt_uk deal expires soon. Online offers renewal at £11 more per month. I live chatted them, they offered a new deal £5 more than current and also more than current deals from plusnet, voda and others, so looks like I will cancel. Shame as otherwise happy with the service.

  • annmarieparker ann parker (@annmarieparker) reported

    @bt_uk my Internet is down again this happened last week to

  • esiotrot54 Nemesis (@esiotrot54) reported

    @BTCare @bt_uk trying to log into MyBT on iPhone—says its sending passcode but it never arrives —so annoying—what is the problem?

  • viccarxox Vickie🦄 (@viccarxox) reported

    @bt_uk my bt box is suddenly flashing purple. Please can you advise? I have checked all cables and I have trouble shoot. Thanks.

  • Goonerwiles69 Richard Wiles (@Goonerwiles69) reported

    @bt_uk I will, Clare, although @bt_uk continued incompetence & poor customer service has led to massive amounts of stress. 2nd time this has happened - my mother had to get #PhilipJansen’s crack team to sort out your mess

  • GigaGray Giga Gray (@GigaGray) reported

    @bt_uk we’ve not had a day of uninterrupted TV since we signed up 8 months ago. TV shows are constantly buffering or not loading up. Your broadband service is incredibly poor.