BT (British Telecom) Outage in Alton, Hampshire, England

Dear @bt_uk, I have been holding on to your “we are very busy, as always line”for 17 minutes, and counting! I was going to order a new phone. Now I’m cancelling the line. Appalling service

@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

Imagine paying £20 to subscribe to @btsport last Saturday and still a week later not having the channel! Terrible. Always ‘busy’ when you phone them and callback service is a sham. Awful awful company. #rant

@btsport Seriously, expected to be busy and just not prepared to handles the volume this eve. YouTube coverage isn’t same as what’s on the app - terrible. Don’t wanna watch on my phone I want it on my tv! Shambles.

@BTCare broadband out in RG24 area. Extremely poor speed on HH6

WTF is Tony Adams wearing ! 😂 #braveman #btsport

@BTCare hi is there a problem with your website I can’t log in to my account

@BTCare having really annoying internet issues today. Keeps dropping out. Please resolve

Sturridge with his studs up and followed through onto the keeper. Pretty certain that would do it. Steve McManaman has to be one of the worst pundits on TV. #LIVPSG @btsport

@BTCare Hi Lisa. The problem randomly resolved itself. It's working fine now. I had an engineer booked for tomorrow but dont need them now. Do i have to call to cancel the appt?

@BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

@BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

@BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

@SkyHelpTeam @bt_uk been out twice changed hub since sky q fitted signal dropped round house to all other devices good job I don’t need it on roof like ur advert as doesn’t even work in next room

@bt_uk I’ve come back from holiday and am STILL having issues with my broadband. I live in the middle of nowhere and have 3G at best so I have patchy mobile data. Cant watch my BT TV or use my devices and am seriously fed up now. Also, trying to write an assignment 😤

@SkyHelpTeam adverts broadband on the roof mmmm can’t even get a signal in next room to the second hub off you but it’s ok the advice is to buy a third party booster @bt_uk I’m coming for you in March for broadband

@bt_uk Worst customer service ever. You should be ashamed.

That ref they have on @btsport score just sucks the ***** of every ref that makes any kind of decision. Proving the point that they're all shit.

@BTCare @bt_uk have no other options on viewing so that don't help & had no issue until you changed the site & made it harder then before to use.

@BTCare @btsport my grandparents are having this error message, please help 🙏🏻 you’ve tied them into a year contact for a service they aren’t even receiving 😥

@btsport almost every minute of a game streamed on your service buffers for 10 seconds. Never happens when watching @premierleague on @SkySportsPL ... same internet same tv just different outcome 🤔

@GrahBrown @BTCare Worst thing being there is a BT TV app but no sport app

Having Chris Sutton on @btsport is the worst decision they could make. An absolute piece!