BT (British Telecom) Outage in Basingstoke, Hampshire, England

@bt_uk is there a problem with the BT email service at the moment? Cheers

@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

Dear @btsport commentary team. One team has cost over £330m the other has not really cost anything because the delta between sales and purchases means that the Swans team are in a deficit on spend of tens of millions. Do you do any pre match due diligence or just talk crap?

@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....

@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

@bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

@clairesn13 @ncustisTheSun @btsport @SkySports No problem Claire. 😃

@pmalinski83 @SkySports @SkySportsPL @bt_uk I get why they avoid it, having been in the BT corporate affairs team until recently and wanting them for ages to take a stronger stand on these issues. It’s risky. But these companies have power and if they want to do something about it, here’s their chance

100% with Gary Neville on this and I find it weird @SkySports @SkySportsPL needs to say this isn’t their view. You’re the broadcaster FFS; take a principled stand. You and @bt_uk have the power to force premier league to address the issues. Don’t be cowards.

@bt_uk no engineer even assigned to the complaint. Huge loss, cannot see patients, cannot get phone calls, cannot take payments. BT is a disgrace

I hope #Lloris hasn’t broken anything, especially his elbow. Speaking from experience, 18 months later mine still not right ! #Brighton #Tottenham @btsport

I thought VAR was suppose to clear up these bad decisions. Obviously not. All officials have been absolutely terrible! #NAPLIV @btsportfootball @btsport

@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

@bt_uk The only thing I hate is this awful take on a game of football. Didn't see this during the rugby. Why's that?

Thanks @bt_uk for getting us to switch over to you from @SkyHelpTeam only to not switch over our WiFi on the correct date. Means we’re left the entire weekend without WiFi AND can’t work from home on Monday until you ‘try’ to fix it again. So much for a better offering.

Catastrophic failure of @bt_uk again. No internet for 9 days, how can a business run like this? I have emailed #philipjansen but clearly @bt_uk don't value their customers at all. I have lost money from my business, but luckily the daily £8 compensation will help. Absolute joke.

@bt_uk What hate, total nonsense. I support the campaign but this is shite

@bt_uk 3 weeks of saying you could connect us at a convenient time after our house move, saying you couldnt, saying you needed to enter my house while we were isolating, then not needing to enter my house a week later, finally connecting my internet. You now disconnect us! WTF!

@bt_uk disappointed again with BT, no service for several hours in Bexleyheath, hub is blue !!!

Hey @Ofcom how is it that @bt_uk are aloud to use this number for their customer service : 08456006156 Charged £3.70 for a 7 min call. I see others charged £20 and £30. Absolute ripoff.

@bt_uk Well I haven't signed any contract for digital service and do not think I will your letter arrived unsolicited so I won't be accepting BT digital services.

@bt_uk has anybody had any luck with trying to sort a IPC6023 error code the internet isn’t being much help & my BT Tv is hard wired to the modem

@bt_uk credit where its due reported issue last night and resolved with in 24hours out to the house and a quick repair