BT (British Telecom) Outage Report in Newbury, West Berkshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Newbury, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Newbury, West Berkshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Thatcham and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 Thatcham |
||
| Basingstoke |
Internet | |
| Basingstoke |
Phone | |
| Basingstoke |
TV | |
| Basingstoke |
Phone | |
| Newbury |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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leymude
(@leymude) reported
from
Basingstoke, England
@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.
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Linda K Berkeley
(@Nightingale26) reported
from
Lambourn, England
@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.
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Lee Donkin
(@LeeDonkin4) reported
from
Basingstoke, England
@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!
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AS Lambert
(@abisarah79) reported
from
Woodcote, England
@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒
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aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
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Henry Johnson
(@HenryJ489) reported
from
Kingsclere, England
@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.
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Martin Borgars
(@martinborgars) reported
from
Whitchurch, England
@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Egremont
(@EgremontUK) reported
@bt_uk refuses to tell families when phone lines will be restored TWO WEEKS after exchange comes down. Families have had no means to do home-schooling or remote learning or to work from home during the whole of this lockdown
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Mark
(@mark_outta_cryo) reported
@CatherineHSmith @bt_uk @BTCare is a account that should help. That's an extraordinary amount. No way that should be the case
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Ashok Thalagavara
(@AThalagavara) reported
@bt_uk BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not met
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Catherine Smith
(@CatherineHSmith) reported
@bt_uk No, it comes in via an underground cable that clearly isn’t up to the job. We now pay for the minimum that you provide but we still don’t get a fraction. Frequently told “nothing” can be done. How do you justify such a bad service in these desperate times? We overpaid for YEARS.
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Andy Clement
(@AndyClement001) reported
@bt_uk I have been promised they will be refunded but they haven’t reached my bank account yet - dependant on which advisor I spoke to the money should be in my account in either 3 or 4 or 5 business days!! Hopefully I won’t have to resort to Twitter again to highlight BT’s poor service
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Ashok Thalagavara
(@AThalagavara) reported
@bt_uk @EE BT Broadband services is horrible. Getting speed of 1-2 MBps for paying 43£ for a minimum 25 MBps guaranteed speed. BT has not bothered to sort it out in spite of several calls/complaints. Doesn't allow to cancel/exit contract when minimum contractual obligations are not me
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Susie Tullett
(@SusieTullettPR) reported
@bt_uk To say I am frustrated is an understatement! I cannot get through to anyone on the phone, and your website (for payment) is up the swanee. I am paying far too much for my service, and need to speak to someone in your 'value team', as per email from your complaints dept.
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Darren Hughes
(@WNHSC_Darren) reported
Please stop telling me @bt_uk there's no problem with my phone or broadband - total fail today when giving evidence to @SeneddFinance on NHS finance and Welsh Budget . There's static & cross lines on the phone and IP drop out. My job depends on it - please contact me ASAP
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Steve7
(@Stevewhy7) reported
@CarvetiiCoffee @bt_uk I had a problem with BT, and I emailed the MD, he doesn't get to read it, but you get a priority request to the top tier team, hope that helps
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Egremont
(@EgremontUK) reported
BT Open Reach @bt_uk refuse to let local families know when internet access will be restored two weeks after lines come down - meaning no online lessons for children #BTOpenReach #BT