BT (British Telecom) Outage in Newbury, West Berkshire, England

@bt_uk is there a problem with the BT email service at the moment? Cheers

@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

@BTCare You really need to sort out your customer service support phone lines. Is having to wait 27 minutes to get a response really acceptable?

@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

@BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

@bt_uk Yes the password finally came in the post after several phone calls and hours on hold. Thanks for getting back to me, but the process can’t be good if it takes months to reply and it takes a moody complaint through twitter to get a response.

@bt_uk The problem is never with Outlook, that's the cop out you always use. The problem is always with BT.

@MetMattTaylor @British_Airways Try @bt_uk it does get worse. Maybe it's just the "British" in the name we expect too much but then again just acceptable service would be a good start!!

@bt_uk No & they haven’t had a reasonable response or explanation,they’ve just been told @bt_uk don’t work sat & sun so will have to wait until Monday leaving them without landline or broadband for another 72 hrs! They had an engineer booked between 8am- 1pm today but they never came😒

If you are with @bt_uk and they say they are upgrading you to digital voice, don’t accept it. It’s utter ****. Every time you want to restart your router or turn it off the phone loses its config settings and is useless. BT then have to resend the settings to your router.

@bt_uk Wireless. It’s absolutely terrible. It affect my ability to generally search things on the internet, the stream football, music and do Zoom/teams meetings.

It really is unbearable settling down to a promising PSG vs Lyon and having to endure Jonathan Pearce and Clive Allen. Come on @btsportfootball @btsport - please show Ligue 1 and its fans some respect and do better.

@btsport whats with the really bad audio regardint the commentary on the PSG Lyon game? #btsport #PSGOL

Hey @bt_uk , remind me again why I'm paying over £50 per month for truly awful WiFi?

@natslavenx I get **** all with @bt_uk

Hello @bt_uk I am just writing this tweet to tell u to tell u fix ur ******* network u shity company

So @bt_uk my patience is dropping with you guys daily, I thought sky were bad but you’re starting to take the crown. Literally the entire switch over has had s issues since the beginning and it’s starting to REALLY get on my nerves

@bt_uk Whole hub has turned off and on now about 6 times in the last hour I’ve reset it 3 times problem still going on it’s been like this for the last 4 days

@btbusinesscare So here we are almost a month later and @BTBusiness @btbusinesscare are really proving their incompetence. Still no broadband. All talk and apologies. No action. Hopeless. Never will I choose them again.