BT (British Telecom) Outage Report in Hook, Hampshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Hook, Hampshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Bracknell, Reading, Basingstoke, Bordon, Farnborough, Aldershot, Camberley and Farnham.
| City | Problem Type | Report Time |
|---|---|---|
 Bracknell |
Internet | |
| Reading |
Internet | |
| Reading |
Internet | |
| Basingstoke |
Wi-fi | |
| Bordon |
Wi-fi | |
| Farnborough |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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John Tripp
(@HartTrippy) reported
from
Yateley, England
@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! 👋 Apologies this may be a silly query, but I did the auto-fault reporting thing 2 days ago, and it kept alternating between saying it was ok and saying it wasn't, so I just want to check that the slow broadband connection actually did get reported properly? Thanks!
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aiden bliss 🏳️🌈
(@aidenbliss1) reported
from
Basingstoke, England
@bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)
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Khurram Qayam
(@kqbrain) reported
from
Reading, England
Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk
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Tom Hogan
(@TheTomothy) reported
from
Basingstoke, England
@virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.
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Beth Willard
(@BethcWillard) reported
from
Reading, England
@_hypocaust Having the same issue with @btsport No coverage even though scheduled 😠
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Murray Heslin
(@Muzzhar) reported
from
Wokingham, England
@bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!
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Daniel Edwards
(@EddieEdwards16) reported
from
Bracknell, England
Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Highlowmilo
(@Highlowmilo1) reported
from
Reading, England
@bt_uk Except for Mother in Law. 90 with dementia emergency careline reliant. Phone vital to contact family. Cut off as bill not paid due to error. No communication of any sort before this action taken. Good job nothing really bad happened.!!. Come on BT sort you act out.
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John Allen 🇬🇧🇿🇼
(@Cranstead) reported
from
Wokingham, England
NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....
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Andrew J Powell
(@AndrewJPowell) reported
from
Medstead, England
Dear @btsport commentary team. One team has cost over £330m the other has not really cost anything because the delta between sales and purchases means that the Swans team are in a deficit on spend of tens of millions. Do you do any pre match due diligence or just talk crap?
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!
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Sharon Perry Art
(@shaz_perry) reported
from
Reading, England
@bt_uk engineer booked for this morning between 8 and 1 to fix slow connection yet hasn't shown up.
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vicky clarke
(@vickyclarke76) reported
from
Mortimer Common, England
@bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?
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Jonathan Richards
(@JR_1871) reported
from
Reading, England
Just lost my @bt_uk broadband - and they are saying it could be days before it’s repaired. I work from home. Disgraceful service. If I was days late with my payment they’d be all over me. If you’re with BT be warned. Apparently it’s due to us being in the ‘run up to Christmas’?
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Pinners
(@pinners888) reported
from
Wokingham, England
@btsport what’s going on. Why can’t I watch PSG game yet have to listen to pundits banging on about the Chelsea performance. WTF!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Julian Ford
(@Julford57) reported
@WYSIW @SketchLisa @bt_uk Network is run by Openreach not BT.
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Naomi Langford-Wood
(@NaomiLWood) reported
@SketchLisa @bt_uk They ‘don’t care a monkeys’. You’re right. All they want is your DD. I’ve sacked BT before and won’t deal with it direct again. Customer service? Customer disservice and failure to provide what it’s contracted to do.
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Mark Bowyer ⛔=🏠👍
(@clipperride) reported
I'll give them their dues - @bt_uk customer services were pretty quick! Well done 👏👏👏 #BT
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Lisa Harding. (Recollections may vary)
(@SketchLisa) reported
@bt_uk Take the fee out of the profits you make and the CEO’s inflated salary instead of people you can’t provide a service for
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richard beaumont
(@richard76691557) reported
@bt_uk still no update on my 87 year old mums phone? 70 days without a phone or working alarm in case she falls. You promised an update but nothing! @MartinSLewis please help.
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Sparty Lea 💙
(@EPERiley) reported
@Tilly5001 @OpenreachHelp @bt_uk Absolutely. Tonight at 8.38 they promised to ring. Now, at 10.55-pm- no call. They have every record about faults, engineers and my new order wrong on my account as well- every single one. I would not recommend them to anyone in any way. Totally chaotic service.
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Nick Buckley
(@nickjby) reported
@bt_uk just informed prices are going up 9.3% (CPI 5.4% + 3.9%) Wow! This after finding out recently that their Roam Like Home mobile service doesn’t work at all in Portugal despite claims on the website it does.
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richard beaumont
(@richard76691557) reported
@bt_uk Dee? Dee? Where are you Dee, 70 days without a phone @bt and you can’t even hold a promise of a phone call. @MartinSLewis please help.
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richard beaumont
(@richard76691557) reported
@bt_uk Yes I’m set here wondering why you can’t sort out my 87 year old mum’s phone that hasn’t worked for 70 days? she has dementia and there are safeguarding issues.
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Claire
(@r3drocks) reported
That #Sky had added £27 to our bill for said sport channel I called Sky explained above, they "cancelled" BT Sport, now I can't watch it. I've already paid BT for it and have now been unable to watch it for 3 days Your caller is telling me to cancel with @bt_uk & pay you #help