BT (British Telecom) Outage Report in Hook, Hampshire, England

Problems in the last 24 hours in Hook, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Hook, England

The most recent BT (British Telecom) outage reports came from the following cities: Reading, Bracknell, Yateley, Camberley, Alton, Farnborough, Aldershot, and Bordon.

City	Problem Type	Report Time
Reading	Wi-fi	7 hours ago
Reading	Internet	3 days ago
Bracknell	Wi-fi	6 days ago
Yateley	Internet	10 days ago
Camberley	Internet	12 days ago
Reading	Internet	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

• 
  vicky clarke (@vickyclarke76) reported 6 minutes ago from Mortimer Common, England

  @bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

• 
  Beth Willard (@BethcWillard) reported 7 minutes ago from Reading, England

  @_hypocaust Having the same issue with @btsport No coverage even though scheduled 😠

• 
  Khurram Qayam (@kqbrain) reported 14 minutes ago from Reading, England

  Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk

• 
  Tom Hogan (@TheTomothy) reported 15 minutes ago from Basingstoke, England

  @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 18 minutes ago from Yateley, England

  @bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 25 minutes ago from Yateley, England

  @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

• 
  Murray Heslin (@Muzzhar) reported 25 minutes ago from Wokingham, England

  @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

• 
  Ian Arnell (@IanArnell) reported 27 minutes ago from Camberley, England

  @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

• 
  leymude (@leymude) reported 30 minutes ago from Basingstoke, England

  @BTCare @BTGroup @bt_uk Hey what’s going on, you’re still taking money out of my account for a service I don’t want when I thought we had this sorted, and you wonder why I want to cancel, seriously cheesed of now. This has been going on for months.

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 36 minutes ago from Bracknell, England

  @bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.

• 
  Sharon Perry Art (@shaz_perry) reported 41 minutes ago from Reading, England

  @bt_uk engineer booked for this morning between 8 and 1 to fix slow connection yet hasn't shown up.

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 42 minutes ago from Bracknell, England

  @bt_uk Hello! 👋 Apologies this may be a silly query, but I did the auto-fault reporting thing 2 days ago, and it kept alternating between saying it was ok and saying it wasn't, so I just want to check that the slow broadband connection actually did get reported properly? Thanks!

• 
  John Tripp (@HartTrippy) reported 44 minutes ago from Yateley, England

  @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

• 
  Daniel Edwards (@EddieEdwards16) reported 45 minutes ago from Bracknell, England

  Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 50 minutes ago from Bracknell, England

  @bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)

• 
  Jonathan Richards (@JR_1871) reported 50 minutes ago from Reading, England

  Just lost my @bt_uk broadband - and they are saying it could be days before it’s repaired. I work from home. Disgraceful service. If I was days late with my payment they’d be all over me. If you’re with BT be warned. Apparently it’s due to us being in the ‘run up to Christmas’?

• 
  aiden bliss 🏳️‍🌈 (@aidenbliss1) reported 50 minutes ago from Basingstoke, England

  @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

• 
  Andrew J Powell (@AndrewJPowell) reported 56 minutes ago from Medstead, England

  Dear @btsport commentary team. One team has cost over £330m the other has not really cost anything because the delta between sales and purchases means that the Swans team are in a deficit on spend of tens of millions. Do you do any pre match due diligence or just talk crap?

• 
  John Allen 🇬🇧🇿🇼 (@Cranstead) reported 58 minutes ago from Wokingham, England

  NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 59 minutes ago from Bracknell, England

  @bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kath (@kathwizzle) reported 3 minutes ago

  @bt_uk I have been tracking the order but it hasn’t changed for days and there is no estimate on when the “processing” will end. Who can i contact for BT shop issues?

• 
  Shelly Dennison (@dennison_shelly) reported 4 minutes ago

  @bt_uk Thanks. This does indeed show a string of broadband issues in our area (with the last logged at 8:30 pm yesterday) but there is no ETA on a fix.

• 
  Richard Hope (@RichardHopeUK) reported 4 minutes ago

  @btbusinesscare can you help me get my broadband? I have made it official

• 
  Richard Wiles (@Goonerwiles69) reported 5 minutes ago

  @bt_uk Another 20hrs wasted - you lost MiL telephone number of 34 years, made repeated promises of “we’ll get it back” - NOTHING HAPPENS #badcustomerservice #dissapointed #noownership official complaint already made - no action on this. Was told we’d receive feedback & call today

• 
  melissa moore (@Melthemummyof2) reported 6 minutes ago

  @bt_uk it’s been 6 whole days and im still waiting for a callback ! Keep getting told my details have been forwarded and nothing - you’ve lost a customer

• 
  Ret the Folf (@retsplines) reported 7 minutes ago

  🧵 @bt_uk / @OpenreachHelp FTTP install kerfuffle log. (History first). 15th Nov. Installation due. Engineer completes installation at my house. Completed ~1700 but no service. "Too much light" arriving at the ONT. 1/

• 
  Pier Dole (@pier_dole) reported 9 minutes ago

  @bt_uk So my speed guarantee has not been met. The first install was missed The 2nd install was late and not complete. How is this not a **** service?

• 
  Anne Graham (@AnnaGra65143872) reported 11 minutes ago

  Also Suzanne Parry of @bt_uk consumer [not]resolution department ignoring point that BT fail to advise that Openreach do the work and need to be the point of contact to organise access and also fail to pass on contact details. Default continues to be 'nothing to do with me or us.

• 
  Lara Wahab (@Wahabning) reported 13 minutes ago

  @bt_uk Wish you applied #NotTomorrowToday to fixing the internet for my elderly parents! 33 days without connection, hours wasted calling you, and NO ONE can help them? DISGUSTED by the service to vulnerable people.

• 
  Lee Harvey (@HarveyDecor) reported 14 minutes ago

  @ripinmypants @bt_uk Something isn't right lately. Broadband is poor, mobile phone signal is poor @O2