BT (British Telecom) outages and service status in Hook, England

Problems in the last 24 hours in Hook, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Hook, England

The most recent BT (British Telecom) outage reports came from the following cities: Reading, Bracknell, Yateley, Camberley, Alton, Farnborough, Aldershot, and Bordon.

City	Problem Type	Report Time
Reading	Wi-fi	2 days ago
Reading	Internet	5 days ago
Bracknell	Wi-fi	8 days ago
Yateley	Internet	12 days ago
Camberley	Internet	14 days ago
Reading	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

• 
  Sharon Perry Art (@shaz_perry) reported 9 minutes ago from Reading, England

  @bt_uk engineer booked for this morning between 8 and 1 to fix slow connection yet hasn't shown up.

• 
  Tom Hogan (@TheTomothy) reported 9 minutes ago from Basingstoke, England

  @virginmedia better have a good explanation for this but likely this will never be answered and all my years of bills and loyalty mean absolutely sod all. @bt_uk and @SkyHelpTeam Any good deals on broadband? And can you promise you wont vandalise my home & connection randomly?

• 
  Murray Heslin (@Muzzhar) reported 15 minutes ago from Wokingham, England

  @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 21 minutes ago from Yateley, England

  @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

• 
  Highlowmilo (@Highlowmilo1) reported 23 minutes ago from Reading, England

  @bt_uk Except for Mother in Law. 90 with dementia emergency careline reliant. Phone vital to contact family. Cut off as bill not paid due to error. No communication of any sort before this action taken. Good job nothing really bad happened.!!. Come on BT sort you act out.

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 25 minutes ago from Bracknell, England

  @bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.

• 
  Andrew J Powell (@AndrewJPowell) reported 28 minutes ago from Medstead, England

  Dear @btsport commentary team. One team has cost over £330m the other has not really cost anything because the delta between sales and purchases means that the Swans team are in a deficit on spend of tens of millions. Do you do any pre match due diligence or just talk crap?

• 
  Pinners (@pinners888) reported 29 minutes ago from Wokingham, England

  @btsport what’s going on. Why can’t I watch PSG game yet have to listen to pundits banging on about the Chelsea performance. WTF!

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 36 minutes ago from Bracknell, England

  @bt_uk Hello! 👋 Apologies this may be a silly query, but I did the auto-fault reporting thing 2 days ago, and it kept alternating between saying it was ok and saying it wasn't, so I just want to check that the slow broadband connection actually did get reported properly? Thanks!

• 
  John Tripp (@HartTrippy) reported 37 minutes ago from Yateley, England

  @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 39 minutes ago from Yateley, England

  @bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 45 minutes ago from Bracknell, England

  @bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)

• 
  Khurram Qayam (@kqbrain) reported 48 minutes ago from Reading, England

  Another day of bad experience with @virginmedia broadband service in RG6 area. Buffering on streaming service, no video calls possible on Skype and WhatsApp. Seriously thinking of switching to @bt_uk

• 
  ⌬Nessa Carson (@SuperScienceGrl) reported 49 minutes ago from Bracknell, England

  @bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!

• 
  vicky clarke (@vickyclarke76) reported 51 minutes ago from Mortimer Common, England

  @bt_uk I have been really disappointed with your service so and have only been with you since December last year. Nothing is ever dealt with when I contact your team! Please can you sort it out?

• 
  aiden bliss 🏳️‍🌈 (@aidenbliss1) reported 51 minutes ago from Basingstoke, England

  @bt_uk thanks to you're open reach guys my download speeds are screwed I'm now only getting 6mbps instead of the 50 or 60 I should be getting oh and all our device's excluding our phones are on a wired network so yeah

• 
  John Allen 🇬🇧🇿🇼 (@Cranstead) reported 55 minutes ago from Wokingham, England

  NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....

• 
  Jonathan Richards (@JR_1871) reported 57 minutes ago from Reading, England

  Just lost my @bt_uk broadband - and they are saying it could be days before it’s repaired. I work from home. Disgraceful service. If I was days late with my payment they’d be all over me. If you’re with BT be warned. Apparently it’s due to us being in the ‘run up to Christmas’?

• 
  Daniel Edwards (@EddieEdwards16) reported 58 minutes ago from Bracknell, England

  Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈

• 
  Beth Willard (@BethcWillard) reported 60 minutes ago from Reading, England

  @_hypocaust Having the same issue with @btsport No coverage even though scheduled 😠

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jack (@Jack97539183) reported 3 minutes ago

  @bt_uk Worst service error charge me for engineer visit even thou fault was outside house. Piss take. Definitely leaving when contract ends.

• 
  Sarah Hartles 🌻 (@Twooaksfarmtoo) reported 3 minutes ago

  @arthistorynews @bt_uk What worries me is the lack of phone in a power cut, we have very little mobile signal and rely on a wifi boost box so with no power we could have nothing! Am going to go and listen to the you and yours now!

• 
  Alice Ridgway (@alicejridgway) reported 9 minutes ago

  Final update - got @bt_uk WiFi on 13th Sept. So took them a month. But it was so slow it was unusable. So after all that I've now switched to @virginmedia. Who took only 3 days for kit to arrive and everything to be up and running. So much faster in all senses

• 
  Ian P (@IanPsDarkCorner) reported 10 minutes ago

  @SketchLisa @BTCare It'll take them a month for someone to go "oops" and press the right option on a dropdown menu. Welcome to broadband "support". :\

• 
  Ants (@helloitsants) reported 12 minutes ago

  .@BTCare BT why are you removing @wchannel from your offering ?! I’m so angry. I just bought a new package in order to get @wchannel and now you send out a lovely email to all customers with W under “you can’t get these channels any more”. Um so can I cancel please?

• 
  𝔸𝕞𝕪 🌸 (@x_Amy_Turner_x) reported 14 minutes ago

  @JohnLewisRetail who do I contact in regards to an issue with phone/broadband? Paid my bill and you’ve cut off my phone line 🙄. I knew I should have stuck with @bt_uk

• 
  80sdarrell (@80sdarrell) reported 15 minutes ago

  @bt_uk I am expecting a call from Peter around midday with an update from the help desk. No one from an escalation team has been in contact.

• 
  Katie Humphreys (@hovemonkey) reported 15 minutes ago

  @WeAreOpenreach @bt_uk Now the order placed in June is sounding like I cannot have my fibre broadband put in until December and all i get time after time is sorry sorry sorry its openreach we (bt) cant help it. But the problem is is that i cannot go to anyone else at all

• 
  Look, Listen & Learn (@WYSIW) reported 16 minutes ago

  @SketchLisa @BTCare I do hope this sort of problem is not indicative of 2024 when all UK phones will only use Broadband. As it is you will not be able to use one in the event of a power cut, and I don’t see the point of battery backup when the IP repeater box in the street looses power too.

• 
  Stratford Town Walk (@StratfordWalks) reported 17 minutes ago

  @bt_uk Can you help. Our broadband is poor & it’s difficult running a business. Fibre is in our small private road (watched as Openreach dug up the road) & most neighbours have it. BT are saying that Openreach haven’t updated the system to say fibre is present so am unable to order it