Is BT (British Telecom) having an outage in Bushey, Hertfordshire, England?

@Jacquistewart8 @BTCare Nope. I’ve successfully canceled my contract and switched back to @SkyUK. Their broadband might be slower but it’s reliable. In all the years I’ve been with them I’ve never had a problem.

@BTCare is it possible to have a consistent broadband service that doesn’t drop in and out regularly?

Well we were thrilled to get our wi-fi up and running on Friday but alas it just will not connect to our Samsung tv. Despite all the resolutions given by @BTCare the issue seems unsolvable. BT forums suggest Samsung TVs do not connect to hub 6

Bye bye @BTCare your service has been shockingly shit

So now @BTCare message me to say my broadband should be working after six days of no service and guess what? It’s not working. This crappy company is like an unwanted gift that keeps giving

@BTCare Hi there, I want to cancel my BT package. Can I cancel on line or do I need to do it by phone ?!

@BTCare If we could get some idea of when it would help. You do not seem to understand just how important the internet is for us.

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

I think when I joked we would be lucky to have internet by Christmas, it was not such a joke after all. They say they will try to fix by this Friday. Why do I have no confidence this will actually happen? @BTCare

neymar has been shit @btsport #ChampionsLeague

@btsport please stop using Mcmananman. He is awful.

neymar has beem awful dosent track back and cant handle a tough league. pathetic #ChampionsLeague @btsport

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare is there a problem at the Welwyn Garden City exchange? BTinternet keeps dropping out and is very slow. My business broadband account over a separate BT Phone line is even slower.

@BTCare Which also includes my BT TV service which relies on the BT Fibre Broadband

@BTCare so my BT internet dropped out this morning and told by BT online support (through a very slow chat function) there is a fault in line outside property and will take up to 4 days for engineers to visit. Do you truly think this is quality customer service? #timetoswitch

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@btsportcricket @jimmy9 @btsport @englandcricket @ECB_cricket @TheBarmyArmy @MichaelVaughan Honest,hardworking & true.. We don’t realize how lucky we are/were to support them.

My iPad and phone are having an issue with btinternet, but it’s working fine on my MacBook. Is anyone else having a problem @BTCare?

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@adamstokes1992 @BTCare I’ve already told them they are in breach of GDPR. It doesn’t seem to register with them. I’ve had enough of their sheer incompetence. Been a BT customer for 28 years. That’s about to come to an abrupt end.

@BTCare internet still down in Hemel Hempstead :( any news?

@BTCare Still dropping in and out and very slow

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@btsport @virginmedia fyi there is no sound on the adverts inbetween rounds anyone else got this issue

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare Cool that's what I was after. What are my options if they refuse to cancel the cease order? I just can't have internet because someone who doesn't live at the property says I can't?

@BTCare @Ofcom @OmbudServices I did not receive a call back yesterday not at the promised time ie 9-11am nor till before 9pm a Month and the issue is still not resolved .. most incompetent #CustomerService is provided by #BT @BBCWatchdog BT is worst than #RogueTraders shown on your show

@BTCare The order is open but you were unable to take over the line because the previous tenants placed a cease order dated October 25th. Surely if the line is active I should get their service through it?

@BTCare Spoke to order management as soon as they opened. Previous tenants are keeping the line active until November despite my order. My router won't work because it's not suitable for fibre. Reckon you could send us a fibre router so I have some sort of service in the meantime?

@BTCare @Ofcom @OmbudServices even if I take your word and assume a call back before 9PM but If a callback that was promised between 9am-11am and its not happened till now ie 20.32 should I expect that to happen in next 28 min ??? whereas it has never happened in last one month to get this issue resolved

@BTCare Hi Rita - @Ofcom @OmbudServices failed promised call back again this is the case of worst customer experience ever... if any TV show like @BBCWatchdog wants me on their show for scoop against #BTGroup feel free to contact me

@BTCare @Ofcom @OmbudServices failed promised call back gain - that was predicted - I have messaged #BT my phone number and account details to know what is the final outcome - a month to resole a issue - this is what customers are paying for inflated price and poor service ...

@BTCare I looked, no info - is there another contact who can help? Care?

@BTCare @Ofcom @OmbudServices I am expecting a call from billing team today to resolve the incorrect charges on account if the supervisor fails to call me today then I will share all the details with you again ... its almost a month and the issue is still not resolved #CustomerService

@BTCare @Ofcom @OmbudServices after spending 6 hours on 14th July followed by 3 hours a week after of my life over the phone to get this resolved and it still isnt so the supervisor clearly lied to me ... and #BT needs to fix this you have all the info from my 1st Private message so plz

@BTCare @Ofcom today I got a bill of £143... so the supervisor clearly lied over the phone on 14th July #OFCOM please help .. this is already causing me a lot of personal issues and financial trouble even though its #BT that is breaching contract by rising prices midway through the contact

@BTCare I’ve already outlined the problem twice today to various BT tech bots and everyone keeps passing the buck. I’ll take my chances with the pigeon.

@BTCare Yeah cheers for that. It took the chat bot 10 minutes to tell me they couldn’t help me with my request. Customer service at @BTGroup has always been a joke.

@BTCare Please help! I’m trying to do a really simple thing on my BT account and it’s proving impossible both online and “live” (I’ve been on your web site and holding for an advisor for hours). It really is extraordinarily frustrating.

@BTCare Internet down again. Very regular occurrence for us. How do we leave?

@BTCare Yes. Divorce forced house sale. Rental has broadband. So left contract. Nowhere to transfer too. As a teacher it's tough to have free time. Finally find new home. Told nothing can be done. BT loyalty to customer of 35 years is zero, considering reciprocating.

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare We've had a broadband fault open for months, an engineer came to our house and couldn't resolve the issue as the problem was at the exchange. We have been charged as according to a phone conversation that never happened, I said that we couldn't make or receive calls.

@BTCare I cancelled my email with you b4 you put price up however have had notification of money owed I can’t use other methods of communication as I don’t have any other products therefor don’t have an account number I have previously spoke to 2 overseas agents to cancel

Hey @BTCare why is my internet speed 36Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BrianDrian @BTCare Would you believe a complaint was logged almost three months ago; nothing has happened with it other than a letter about a month ago apologising for the length of time dealing with it!

@OssettMike @BTCare I had the same thing when I tweeted but they seemed to get bored. Give them 24 hours and then log a complaint if it isn't sorted.

@BTCare BT DontCare - so another day of broken promise. Stayed in awaiting a call which would happen before 9pm. Nothing. 2 day wasted for something which should be simple. What does a customer have to do to get help.

@OssettMike @BTCare Just seen this via a round about route. Have you tried logging a formal complaint on the web site. You get a complaint number and then you can keep escalating. Don't do it on the phone because they will close it without your permission

@BTSportBoxing @btsport I didnt win. I had to listen to your biased commentators. **** you all

@BTCare Yep spoke to Kevin today could not resolve the problem. Now the issue I have is I’m not about to take time off work for a fault at you end.

@BTCare Also not be been told I should never have been signed up for infinity2 as it is impossible to get that speed on my line

@jwjcraig @BTSportBoxing @btsport Agreed. They are bad enough on Sky, this was a joke.