Is BT (British Telecom) having an outage in Leyton, Greater London, England?

@BTCare as I said, terrible user experience, couldn’t even view my online bills to get the account number. Please feedback to #tech

@BTCare Nope, it’s not, I’m a Business Customer. Paper free so no bills. Had no choice but to scream my way through to a manager. Sorted now

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

neymar has been shit @btsport #ChampionsLeague

@btsport please stop using Mcmananman. He is awful.

neymar has beem awful dosent track back and cant handle a tough league. pathetic #ChampionsLeague @btsport

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare are there issues with your servers today? Can receive but not send email on iPhone & Outlook; works on webmail. Husband’s account the same.

@BTCare Which also includes my BT TV service which relies on the BT Fibre Broadband

@BTCare so my BT internet dropped out this morning and told by BT online support (through a very slow chat function) there is a fault in line outside property and will take up to 4 days for engineers to visit. Do you truly think this is quality customer service? #timetoswitch

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@BTCare my phone with BT uses EE as the carrier so does that mean you’ll support the new Apple watch4 as well?

@BTCare What's going on in Tottenham? My internet has been slow for a good couple of weeks now. Or worse it doesn't connect. Need a solution fast!

@virginmedia My issue with @btsport has been “under investigation” for the last two weeks. Calls to the UK, India and the Philippines and no one has an answer. Can someone please for help me?

@BTCare It’s the router, not the broadband that is the issue!

@BTCare No because I have to wait for the problem (home hub cycling between flashing orange and solid blue light) to reoccur so correct tests can be run! So I have to hope the problem occurs when your call centre is open. #NotAHappyCustomer #Fuming

@BTCare bad support. Last week told faulty home hub to be replaced. Phoned this morning to check on order, order cancelled! First told due to invalid test run, then told because I am out of contract! Which lie is the truth? Seriously thinking of leaving BT! #BadCustomerService

@BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare 1/2 Hi Dale. You are the 3rd or 4th team member to respond so some info may not be showing. Signal keeps dropping. No obvious reason why. My phone doesn’t automatically connect to WiFi even though it is set to do so.

@BTCare It’s working but my issue is that the signal keeps dropping and I regularly have to reboot it. Also my iPhone X no longer automatically connects. That shouldn’t be happening. So what tests can we carry out to establish what’s causing the issue.

@BTCare I think it's a billing issue. Can I DM you details to take a look? Im a new customer and haven't set up / don't know login details I'm afraid

@BTCare my fibre has been disconnected whilst I've been on holiday and I'm struggling to get in touch (tried several phone numbers). Also don't have my phone number for the connection (who does these days?!) - can you urgently help?

@BTCare I did - but when I try to login, it tells me that the login does not work. Can we check somehow?

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@BTCare I can connect, although signal no longer reaches some of the other rooms in my small flat when previously it worked fine

@BTCare It keeps dropping out and is slow

@BTCare According to that the service is okay but it’s not.

Press make out like players can’t have a life, a player being out at 2am Thursday morning with a game on Monday, so what, @SkySportsPL & @btsport have us travelling home at stupid times of the week with work the next day, we just get on with it

@markb846 @DriverPotter @BTCare Sorry if this seems like a stupid question, but who does the Twitter account care for?

@1_TRG @BTCare Trying having virgin broadband just as bad at times ,

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@BTCare Thanks @BTCare had dreadful service with you as well, so maybe not

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare As long as Openreach can use other companies as a shield for its shambolic behaviour, it will never sort its act out. This happens Every. Single. Time. a new connection has to be made. The subcontracted engineers don't care, and why should they? They still get paid.

@BTCare Yes I know. But there's no way to contact Openreach and they're failing to pass information on to Sky, so there is zero accountability to either the client or the end customer. This is rotten.

@BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

@BTCare I’ve already outlined the problem twice today to various BT tech bots and everyone keeps passing the buck. I’ll take my chances with the pigeon.

@BTCare Yeah cheers for that. It took the chat bot 10 minutes to tell me they couldn’t help me with my request. Customer service at @BTGroup has always been a joke.

@BTCare Internet down again. Very regular occurrence for us. How do we leave?

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare @SkyUK @MotoGP No. I've been having issues with it for a long time. It isn't recording on Sky either.

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@BTCare my bt whole home keeps renaming devices. Any fix for this or do I have to keep comparing mac address?

@BTCare Just been told by your on line chat people that there is an outage for all BT email clients, can you confirm?

When I was a kid a POAK was an eye infection. What’s all this make a word out of an acronym shit? Siska Moscow my arse #btsport #chelsea

@BTCare absolutely appalling customer service. 7 calls, 3 hang ups and still issue is not resolved with email account. Pathetic.

@BTCare what’s the point of me giving you loads of info for you to then send an ‘internal’ engineer when we need an ‘external’ one??? No shit Sherlock. Without a phone for 2 weeks - you’ve given my l/line no to someone else. Utter #disgrace. When will external engineer arrive?

@BTCare @gavalar83 I don't think the problem is limited to the app. I can't access the enhanced player via the website either. The link to it is missing. There's no option to use it. I've had this problem since last night. It was there to begin with yesterday but then has disappeared ever since.

@BTCare No I gave up considering I had to be up early for work. I think BT forget we all work for a living and cannot sit on the phone for over an hour to try and do what your customer care had told me to do. Waste of my time.

@btsport Absolute shambles of a service, can't see me keeping this much longer

@ScotNational @BTCare Is 100% coverage by 2021 possible? I've been told I'll always be on dial up which is bad enough but being the only one in the country would just feel like you're just picking on me...

@BTCare anything you guys can do to help, Not your fault in the first place but surely you can do something to help speed it up. Leaving a business with no internet for two weeks is not cool!

Hey @BTCare why is my internet speed 40Mb/s down \ 18Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest