BT (British Telecom)

BT (British Telecom) Outage Report in Stevenage District, Hertfordshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Stevenage District, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stevenage District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Stevenage District, Hertfordshire, England 01/27/2026 09:55

January 27: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stevenage District, Hertfordshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Luton, Hitchin, Stevenage, Welwyn, Shefford, Henlow, Letchworth Garden City, Welwyn Garden City, Hertford and Hemel Hempstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLuton E-mail
United KingdomHitchin Total Blackout
United KingdomLuton Internet
United KingdomLuton Internet
United KingdomStevenage Wi-fi
United KingdomLuton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Stevenage District, England

Latest outage, problems and issue reports in Stevenage District and nearby locations:

  • sammyjr1990 Sam J Reynolds (@sammyjr1990) reported from Welwyn Garden City, England

    Twitter help me out... The telephone pole outside my house has been hit by a falling tree.. The council @WelHatCouncil say to ring BT @bt_uk say I need to ring my phone supplier @TalkTalk ask me a thousand questions about the broadband and the phone line.. THE POLE IS DAMAGED

  • Smartcasual86 Christopher Smart (@Smartcasual86) reported from Welwyn Garden City, England

    @btsport tweeted yesterday about pausing my #btsport subscription and have had no response. Please support your customers as @SkySports have done in this difficult time

  • rsborrett Richard Borrett (@rsborrett) reported from Hitchin, England

    @bt_uk my mother in law is a vulnerable adult with a careline system. Phone line has been broken for over day. Your website wont allow us to flag the fault number for urgent attention and there’s no contact numbers. HELP!

  • bobster76 Robert Beahan 😷 (@bobster76) reported from Hertfordshire, England

    @bt_uk Thanks for not even bothering to reply. Just typical of the service my parents have received from BT #AbysmalService 👎🏻👎🏻

  • chrissiepepper chrissie pepper (@chrissiepepper) reported from Roydon, England

    If all goes according to plan my new phone line will have taken 3 months not the usual 15 working days from time of order, HELP! @bt_uk @OpenreachHelp @MoneyTelegraph

  • tracifer1978 Tracy White (@tracifer1978) reported from Luton, England

    @btsport cant believe that after 2 months of no sport. U offer a 2 month refund and only give 1 still taking this months money. The least the company could do is half everyones payment as you aren't providing a service. Please give me a number to call to cancel. URGENTLY

  • wakefield1967 DB (@wakefield1967) reported from Stondon, England

    @mrjakehumphrey @btsport Looking tired because they've been tottaly outplayed and their heads are down

  • A_Gent_Chadd Agent Chadd (@A_Gent_Chadd) reported from Hemel Hempstead, England

    Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔

  • chrisroy89 Chris Roy (@chrisroy89) reported from Broxbourne District, England

    I ended my @bt_uk service back in January.... and I am still paying for it!! I have phoned on 5 occasions!!! Only to be told I would be refunded “today” over £100! It is now mid April and have still not received any refund and have spent over 5 hours on calls to them! @Ofcom

  • Whiskybob77 Rob (@Whiskybob77) reported from Standon, England

    @btsport thanks for being free for 3 months on EE and then being absolutely impossible to log into. Stuck in an endless circle of password resets and passwords not recognised. Dont get this crap with Sky.

  • VibeFitnessWare ViBe Fitness (@VibeFitnessWare) reported from Ware, England

    @bt_uk worst experience setting up the broadband upgrade this morning at I still broadband and the engineer told me he didn’t know how the new phone works

  • robinhood126sta robinhoodpub (@robinhood126sta) reported from St Albans, England

    @btbusinesscare signal issues @robinhood126sta #help

  • chrisroy89 Chris Roy (@chrisroy89) reported from Broxbourne District, England

    Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... tbc...

  • chrisroy89 Chris Roy (@chrisroy89) reported from Broxbourne District, England

    Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... @Ofcom tbc....

  • Clarko2000 Paul Clarke (@Clarko2000) reported from Welwyn, England

    If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

  • sdunlop Stuart Dunlop (@sdunlop) reported from Stevenage District, England

    @AlexWilliams100 @bt_uk Our speed is awful too. Could change provider but problem is it would be no different as it's the wires coming into the house from the box that they are not interested in solving.

  • Smartcasual86 Christopher Smart (@Smartcasual86) reported from Welwyn Garden City, England

    @bt_uk I opted to suspend my sport account payments for two months yet it was taken out of my account this morning. Please help.

  • katieee120 Katieee120 (@katieee120) reported from Baldock, England

    @StarWarsSession @btsport Trying the BT Sport app. YouTube stream is piss poor.

  • nevans1986 Space (@nevans1986) reported from Meppershall, England

    @bt_uk sound on bt sport has been really bad tonight. Sounds patchy.

  • tetleyteabird Sarah Brigden (@tetleyteabird) reported from Hitchin, England

    @bt_uk I've already raised a complaint when I called Friday morning perhaps. We're receiving a terrible service. Unable to view the guide or watch catch up intermittently. Even after getting the kids to disconnect fron the router!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Mrsburchybear Kelly 🌻🤪 (@Mrsburchybear) reported

    @bt_uk your WiFi is ridiculous! We live in a town an my mother-in-laws is a lot better and she lives in a village! It's a joke! January is going to be phone when the kids have got to do remote learning ! You're no help. The lines all need updating. Even my neighbour has problems

  • Charlotte19905 Charlotte1990 (@Charlotte19905) reported

    @bt_uk Spoken to someone on the phone, there is a fault outside my home and they will fix it before the 30th. All well and good but I'm isolating and now have no Internet or phone line. They know this too. Lady on phone was lovely.

  • stevenagemandy Mandy Turner (@stevenagemandy) reported

    @bt_uk You have not read my tweet. It is their landline that has broken. They do not need a mini hub. I keep being promised looked at but nothing happens

  • PaulJenkinsUK Paul Jenkins (@PaulJenkinsUK) reported

    Gutless Customer Service Managers @bt_uk who are not prepared to talk to customers who have a complaint. Stop hiding behind your "we can't control our supplier @OpenreachHelp " excuses. BT service is disgusting

  • jlfallowfield James Fallowfield (@jlfallowfield) reported

    @bt_uk Not sure if you’re the right account to help but I was due to have an engineer out today. He called me at 8:45 to say he’d be with me at 9:15 but still no sign. Hopefully he’s ok?

  • ColbourneJaden jaden🔰 (@ColbourneJaden) reported

    @bt_uk YO12 broadband’s down, no internet no card machines working etc. How quickly will you have it sorted? Cheers

  • NBell63692827 N Bell (@NBell63692827) reported

    @AlokSharma_RDG @bt_uk Not so great that you still refuse to help 2.9 million tax payers you have strategically financially marginalised for 10 months #ExcludedUK

  • PaulJenkinsUK Paul Jenkins (@PaulJenkinsUK) reported

    When was @bt_uk privatisation again? They are still sticking to customer service standards of the 1970s BT could learn a thing or two from @SkyHelpTeam

  • Amy_chels Amy Richardson (@Amy_chels) reported

    @bt_uk It goes down upwards of 20 times per day, so practically a complete loss

  • PaulJenkinsUK Paul Jenkins (@PaulJenkinsUK) reported

    I'd love someone like @richardbranson to retweet my Mum & Dad's experience of dreadful customer service from @bt_uk @WeAreOpenreach Maybe that would get them to pull their fingers out.