BT (British Telecom) Outage in Welwyn, Hertfordshire, England

Absolutely disgusting treatment from @BTCare engineer lied, 2 apts missed. Now received an email saying I will be charged from 22/1 when we have no internet or phone until 29th on hold over an hour for the phone to be just put down. Reconsidering my choice to become #BT customer

@bt_uk my mother in law is a vulnerable adult with a careline system. Phone line has been broken for over day. Your website wont allow us to flag the fault number for urgent attention and there’s no contact numbers. HELP!

@mrjakehumphrey @btsport Looking tired because they've been tottaly outplayed and their heads are down

@AlexWilliams100 @bt_uk Our speed is awful too. Could change provider but problem is it would be no different as it's the wires coming into the house from the box that they are not interested in solving.

@btbusinesscare signal issues @robinhood126sta #help

@bt_uk Yes I have an open fault. Got through after 40 minutes on second attempt. No Broadband until next week. Not eligible for compensation because under BT terms and conditions this is acceptable service Unbelievable

@btsport woman commentary doesn’t work , please stop it it’s Shit

Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔

Twitter help me out... The telephone pole outside my house has been hit by a falling tree.. The council @WelHatCouncil say to ring BT @bt_uk say I need to ring my phone supplier @TalkTalk ask me a thousand questions about the broadband and the phone line.. THE POLE IS DAMAGED

@bt_uk Yes says problem in our area from 1.27pm to 10.27pm. Our router is flashing purple

@bt_uk we have BT internet. We have reset our router & still we can’t use the internet. Tried to use app on my phone to check the service but that won’t even let me log it

@bt_uk Yes. The line has been down for days. Need broadband for business!

@bt_uk I've already raised a complaint when I called Friday morning perhaps. We're receiving a terrible service. Unable to view the guide or watch catch up intermittently. Even after getting the kids to disconnect fron the router!!

If all goes according to plan my new phone line will have taken 3 months not the usual 15 working days from time of order, HELP! @bt_uk @OpenreachHelp @MoneyTelegraph

@bt_uk Hi. When it drops it goes red to green to blue. It looks like the speed is slowly handshaking its way down to zero. Every drop restarts and lowers the speed

@btbusinesscare @btbusinesscare Your fault number 10763322 / complaint number: IMP-104593642. No telephone / broadband since Saturday evening (almost 70 hours now), your service sucks. Hope this message reaches your CEO Mr Gerry McQuade. You charge £1500/month for fibre optic broadband, its scam

@StarWarsSession @btsport Trying the BT Sport app. YouTube stream is piss poor.

I thought listening to Andy Walker on @skysports was bad but OMG @btsport Mcmanaman 🙄 mute on I think

Peter Walton as lamentable as a pundit as he was as a referee. Awful. @btsport @btsportfootball

@AndyhHolt @btsport @EmiratesFACup Better than 6pm Sunday. not overly bad for Luton fans if we win the replay but for Sheff Wed fans not good. Bottom line 6pm on a Sunday is not a natural time for a football match

@btsport is there a mute button to cut out Steve Mc’manaman’s constant droning & slagging of arsenal. He is suppose to be neutral when commentating surely. All he does is poke at the Gunners.... get him off

Poor old Jake Humphrys won’t get his FA Cup upset tonight #BTSport#THFC

Could the fast fingered notifier at @SkySports please slow down because I get the notification about 15 seconds faster than the @btsport feed. #COYS #TRATOT

McManaman is awful. Talks 💩💩. So bias #btsport #CHAMPIONSLEAGUE

@LouMacari10 @btsport @ManUtd And they think it's bad now 😎

Well #BT @BTCare we now have no internet at all even when our hub shows blue the speed and signal is so weak we cannot do anything. It’s outrageous that we have to go out to get a bit of wi-fi.

@bt_uk @BTCare All very well you launching Plus, our BT wi-fi broke on 14/09/18 and you STILL cannot fix it 😡get your existing products up and running before you launch extras.

@BTCare To fix a fault. The worst thing is that on both occasions (Friday and today) nobody contacted me to say the appointment was cancelled, I had to call you. The one thing I will say is the people on the phone have been very professional. Sadly @bt_uk and @WeAreOpenreach are not.

@BTCare The point is that we have been talking to your teams & the service has been bad. Maybe use your initiative by offering support & compensation on the phone to these people.

@BTCare FYI I’m getting more spam calls today from 08817506357 claiming to be from the BT call blocking department... when questioned about what the employees EIN was he put the phone down!

@TheSqueeze80 @btsport That was so annoying. Need to know wtf Ferguson was saying

Anyone else having an issue with @btsport forcing you to buy their landline to watch the fight later? Just want PPV

@BTCare Lucky you. I must get a job with BT to get all that time to call BT customer service. Unfortunately, as a customer, I don't have so much time to enjoy your playlist

It’s now 2 weeks to the day our wi-fi went down and we still only have intermittent wi-fi. Even when it’s on only max speed of 34. Very poor, waiting on a filter to arrive , just hope this fixes it #BT @BTCare

Well we were thrilled to get our wi-fi up and running on Friday but alas it just will not connect to our Samsung tv. Despite all the resolutions given by @BTCare the issue seems unsolvable. BT forums suggest Samsung TVs do not connect to hub 6

@BTCare If we could get some idea of when it would help. You do not seem to understand just how important the internet is for us.

I think when I joked we would be lucky to have internet by Christmas, it was not such a joke after all. They say they will try to fix by this Friday. Why do I have no confidence this will actually happen? @BTCare

@BTCare is there a problem at the Welwyn Garden City exchange? BTinternet keeps dropping out and is very slow. My business broadband account over a separate BT Phone line is even slower.

@bt_uk @BTCare I’ve had two calls today from 01261397285 & 01361972465 claiming to be BT telling me that my internet is infected and I need to give them details to fix. Sounds like a #scam #nuisancecalls

@virginmedia My issue with @btsport has been “under investigation” for the last two weeks. Calls to the UK, India and the Philippines and no one has an answer. Can someone please for help me?

My iPad and phone are having an issue with btinternet, but it’s working fine on my MacBook. Is anyone else having a problem @BTCare?

@BTCare 1/2 Hi Dale. You are the 3rd or 4th team member to respond so some info may not be showing. Signal keeps dropping. No obvious reason why. My phone doesn’t automatically connect to WiFi even though it is set to do so.

@BTCare It’s working but my issue is that the signal keeps dropping and I regularly have to reboot it. Also my iPhone X no longer automatically connects. That shouldn’t be happening. So what tests can we carry out to establish what’s causing the issue.

@adamstokes1992 @BTCare I’ve already told them they are in breach of GDPR. It doesn’t seem to register with them. I’ve had enough of their sheer incompetence. Been a BT customer for 28 years. That’s about to come to an abrupt end.

@BTCare internet still down in Hemel Hempstead :( any news?

@BTCare Thanks @BTCare had dreadful service with you as well, so maybe not

@BTCare Cool that's what I was after. What are my options if they refuse to cancel the cease order? I just can't have internet because someone who doesn't live at the property says I can't?

@BTCare The order is open but you were unable to take over the line because the previous tenants placed a cease order dated October 25th. Surely if the line is active I should get their service through it?

@BTCare Spoke to order management as soon as they opened. Previous tenants are keeping the line active until November despite my order. My router won't work because it's not suitable for fibre. Reckon you could send us a fibre router so I have some sort of service in the meantime?

@BTCare Please help! I’m trying to do a really simple thing on my BT account and it’s proving impossible both online and “live” (I’ve been on your web site and holding for an advisor for hours). It really is extraordinarily frustrating.

Anyone else's @xfl stream gone to hell on @btsport great game being ruined by a bad feed!

@FTusa284 @bt_uk In Monifieth, a farmer knocked down the main mobile phone mast with his tractor. It took six months for them to fix it. Four days sounds almost competent in comparison... 😂

@mrandrewdickson @Twitter Lots of people don't have passports. This sort of mass data accumulation by internet giants inevitably gets hacked. (eg: @bt_uk Yahoo! TalkTalk & others) Very very bad idea.

@MarkLeneve @BTCare The struggle is real. We can’t get dependable WIFI here either- and we pay for the faster service! I work from home and depend on my internet!

@bt_uk and @O2 I have finally managed to get the details of how to leave three. What cN you do to convince me to come to your network. (3 contracts please)

@Decwoodhead1 Can’t stream atm because of @bt_uk and their shit internet

@bt_uk, well I log a fault online and book an engineer, yet 24hours later, My BT account claims no fault has been logged, and no engineer booked. Call customer service - helpful, but not helpful. No record of an engineer appointment and first chance Wednesday

@bt_uk I get we hav a storm but these fibre optic lines are underground so why are my speed down to 12mbs from 60mbs latency 129,. Packet loss, this is ment to be a new line. Bs again ,with bt. What a great service

@btsportfootball @btsport @jjenas8 @petercrouch Every cloud has a silver lining. At least I can cancel my bt subscription 🤔

@TAGilbert @btsport Perhaps, but then football doesn't work like cricket or tennis or the various other sports in which similar systems have been able to work more effectively. We seemed in too much of a rush to use tech, without thinking about HOW we use it.