BT (British Telecom) Outage in Royston, Hertfordshire, England

Yet another @bt_uk broadband issue. On going since March 3 different hubs 6 phone calls 2 webchats, 2 engineers to the house 1 to the exchange and still the problems #iwantmymoneyback #poorservice #ripoff

@StarWarsSession @btsport Trying the BT Sport app. YouTube stream is piss poor.

These commentators on @btsport for the Liverpool game are bloody awful

@LouMacari10 @btsport @ManUtd And they think it's bad now 😎

@BTCare To fix a fault. The worst thing is that on both occasions (Friday and today) nobody contacted me to say the appointment was cancelled, I had to call you. The one thing I will say is the people on the phone have been very professional. Sadly @bt_uk and @WeAreOpenreach are not.

@bt_uk @BTCare this week continuously unable to sign into my BT email on my laptop. Accepts my user and password but doesnt open. Are there problems?

@btsport @WTA Very poor attendance @Wuhan ????

@BTCare 4th day with no broadband. Please can you try to help. One day I’m told it’s a network problem then just now texted to do some home checks. Have already had 2 engineer visits and a new hub. Does anyone actually know anything? @bt_uk is a really poor service provider

So. I hear @btsport Are losing the @ufc? Well. That's my subscription cancelled then. Only reason I had bt sport. Poor show bt.

@BTCare my fibre broadband was due to start yesterday, but was delayed by (at least) 9 days for an engineer appointment (on a workday) due to unexplained ‘technical issues’. The hub and modem are all fitted. The call advisors have no information available. What’s going on?

@BTCare Yes, the link isn’t loading for me and I’ve been told to contact tech support. Terrible customer service so far - refusing to help because you don’t see an issue, but then stating something clearly is wrong as we don’t have LAN.

@Matthias_FC @BTCare Arrghhhh! It worked for a couple of hours this afternoon but now it's down again.

@BTCare Sadly the status page shows the fault from my landline number, but then gets me to login to my account which then says no fault. Can't you lookup SG6 to see what's going on?

@BTCare It tells me I have an open fault and that somebody else has reported problems that have been fixed. Speaking to my neighbours though it seems there is a larger outage in Letchworth.

@BTCare Broadband faults in Letchworth (SG6). Can you provide more info on issue and ETA for a fix?

@Markind_0 @bt_uk No keep the mini hub in case it goes down a again, they can activate it if you have a fault in the future. It doesn't replace your broadband hub.

@bt_uk You owe me then @bt_uk. I pay for Infinity 2 but I've never seen my download speed above the minimum you guarantee. And no matter how long I spend on the phone/web chat, you can't fix it. Money back please

@bt_uk either you respond to my messages and get in touch to fix my internet otherwise I will cancel the direct debit and sue you for breach of contract as well as embarrass you publically.

@bt_uk fix your wifi asap please😭

@Force22M @bt_uk Same problem here, given up reporting it as they send engineers out and never find the problem :-(

@LewiBizzle @ernesto26639514 @UpTheLilywhites @btsportfootball @btsport @btsportscore @WestHamUtd @HallerSeb @premierleague And we have still always sent them back over the border with the tails between there legs , Never West Ham though as they ain’t good enough for European competition who was it put Yous out the play offs LOL

@bt_uk BT IS THE WORST BROADBAND PROVIDER IN EXISTENCE, AND AWFUL CUSTOMER SERVICE, BUT THEY'LL PRETEND THAT THEY'RE OK ON TWITTER. AVOID BT AT ALL COSTS

@bt_uk @lindseyjd How inconvenient for you. You were essentially the same company when millions in taxpayer money was spent on awful and ancient infrastructure.

@bt_uk I have had not #internet since #MondayMorning have rung bt5times today promises of connection 8am12am4pm9pm if not pls ring at 9.30pm oh yeah waiting over 20mins for opperator no answer so folks #Warning don't join BT for #briadband people nice but service 💩 @LBC

@cazroz @bt_uk My contract is up next month and I'm leaving them too. Don't get Plusnet, their customer service has also gone down the pan. I'm thinking of Vodafone or EE. My Dad has Vodafone mobile contact and their customer service has been excellent the couple of times I've spoken to them