BT (British Telecom) Outage in Cambridge, England

@Arron1970 @sjhammerschmidt @btsport @SpursOfficial I never knew that Greavsie was in rehab about 200m where I lived in Brentwood- our house was on the site of the old Warley hospital

Sorting out my father in laws accounts. He has #dementia. @TalkmobileUK terrible and unresolved - had to resort to email and who knows how long that will take. @bt_uk absolutely brilliant and went the extra mile. I know who my business goes to in the future

Fair play to the @WeAreOpenreach engineers tonight. Internet went off in village #fordham about 3pm (I think thanks to some roadworks for new housing estate) . Way past midnight and the engineers still at it trying to fix. Great effort lads @bt_uk

@mcmanus_da @bt_uk @BTCare Indeed. BT have gone well out of their way to help resolve matters, even when the issue wasn’t necessarily their fault or responsibility.

I’ve said it many times over the years but BT @bt_uk @BTCare is the most impressive company I’ve ever used. The quality of their services and customer support is the best I’ve ever received. If you’re looking for a new Broadband supplier, go with BT, you won’t be disappointed!

Sooo glad i stayed up till 6am. What a load of bollox. Draw my arse #WilderFury . Guess thats another £20 heading @btsport way then. Lets hope rematch in UK, or on east coast at worst

@BTCare my internet is not allowing me to stream Netflix anymore. How can I fix it 😢 #sad

@bt_uk @BTCare this week continuously unable to sign into my BT email on my laptop. Accepts my user and password but doesnt open. Are there problems?

@bt_uk @BTCare Your customer service is comical ..

@btsport @WTA Very poor attendance @Wuhan ????

@BTCare 4th day with no broadband. Please can you try to help. One day I’m told it’s a network problem then just now texted to do some home checks. Have already had 2 engineer visits and a new hub. Does anyone actually know anything? @bt_uk is a really poor service provider

@BTCare Hmm, I don’t think I was able to get that far as I called up the main customer care number and they advised me of my options. (I could be wrong though)

@BTCare my fibre broadband was due to start yesterday, but was delayed by (at least) 9 days for an engineer appointment (on a workday) due to unexplained ‘technical issues’. The hub and modem are all fitted. The call advisors have no information available. What’s going on?

@BTCare Yes, the link isn’t loading for me and I’ve been told to contact tech support. Terrible customer service so far - refusing to help because you don’t see an issue, but then stating something clearly is wrong as we don’t have LAN.

Don’t get me wrong I like technology but only when it works PS @bt_uk sort your internet out over 2 hours before my discord would update sort it out or I’m going to cancel my service.

@bt_uk how can I reach customer services by email, I’m currently abroad

@BTCare how can I liaise with customer services by email, I’m currently travelling abroad

@bt_uk We were lied to in order to get us to sign up for BT broadband; BT are reneging on the promise of a £70 Amazon voucher. Despicably deceitful company, never again! Do not believe a word they say. Plus, BT’s Internal communication is pitiful.

The amount of booing that will probably be at tonight's @WWE Smackdown will be off the chart's, but go for it let them hear you, support the current roster that works their butts off everyday only to be pushed aside for part timers #WWE #SmackDown #wwesmackdown #btsport

@bt_uk Ur WiFi is shit yeno

@gogsmcintosh @bt_uk Cancel and sign up with a different email.

@bt_uk @newcastleguy48 Same with your hubs and the internet dropping out but you know......its my hub thats the problem not the fault on your line (even though your own engineers said theres a fault on the line) maybe i should pay a fraction of the m/cost and blame your computers see how that works!

@bt_uk @Michael75545709 I messaged yesterday but this still hasn’t been sorted! I’ve received a bill today and we are being charged for BT Sport even though I phoned to cancel it on 31st January and my order timeline confirms this. Please can you tell me who I need to contact to sort this out.

@bt_uk Have done so already. No reply. Told by BT customer services tonight to cancel direct debit, which I have done tonight.