BT (British Telecom)

BT (British Telecom) Outage Report in Basildon, Essex, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Basildon, Essex, England 04/23/2025 12:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (15%)

    E-mail (15%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Basildon, Essex, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Romford, Gravesend, Upminster, Chelmsford, Grays, Billericay, South Benfleet, South Ockendon, Canvey Island, Dartford, Leigh-on-Sea, Rayleigh, Ingatestone and Chipping Ongar.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomRomford Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • johnbarbiebutt john flood (@johnbarbiebutt) reported from Stone, England

    @BTCare have sent you a few DM due to broadband keep crashing! Happening every hour and lasts 10 mins! Systems saying to issue in area but that’s not case as keeps happening!

  • LilyMaeSmith_ Lily Smith (@LilyMaeSmith_) reported from Chelmsford, England

    @bt_uk disgusting service for new customers. My grandparents who are in their 70/80’s ordered newest bt tv product a few weeks back ahead of them moving house. Only to find bt turned up at old address despite being told of new address and now refusing to come round TIL tues

  • martinc1970 Martin Chamberlain (@martinc1970) reported from Stone, England

    @bt_uk Direct debit cancelled. I don't see why I should pay my bill when you've got no interest in fixing my broadband or even providing me with a service or update within 50 days. You should be paying me compensation too.

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @bt_uk I’m extremely concerned about my elderly, vulnerable father who has been without his home phone service for 48 hours. I reported the fault yeasterday morning & it’s still not working. I hope you can understand how worried I am, please help!

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

  • aimee_bennett97 aimee (@aimee_bennett97) reported from Sutton at Hone, England

    @bt_uk our phone line is down, says on the front of our phone “no line” help please

  • martinc1970 Martin Chamberlain (@martinc1970) reported from Stone, England

    @bt_uk Working broadband on main router or mini hub would be nice for a change. This is nothing short of breach of contract. In this day and age how can it take 50+ days to sort a problem with no proper explanations of what's wrong. I'm cancelling ASAP

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk My houseing officer will not let me have an aerial on the roof but she did offer me a satellite dish I can have because this is a bad reception for aerials in my street and the majority of people here I've got satellite dishes or communal dishes that's what I'm trying to say

  • stuart_dew stuart dew (@stuart_dew) reported from Rochford, England

    @igoyougohugo9 @btsport Join the long queue everybody seems to be having problems

  • jasonplom Jason Plom (@jasonplom) reported from Corringham, England

    @AdamPlom @btsport I can’t get through to them either... of you cancel the DD and don’t pay they just cancel ALL your services. I have WiFi with BT otherwise would do it.

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk There's nothing you can do it's not BT problem and it's not my problem also I'm in the contracts I have to look at other options I spoke to my neighbours in My Block and I did not know that majority of them have got Freesat an to neighbours have got and two of neighbours have sky

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk My housing officer told me me that this is a poor aerial for aerials free council guys out and I come fix it I also told me me that you know this is a satellite area where you live majority of the people in your streets has got dishes so I went back to my housing officer

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk That's if I can get into my now TV package so I can turn on or off what I want I can't do that on the now my BT app keeps coming up that is got network problems on the app

  • xTerronga 𝖝𝕿𝖊𝖗𝖗𝖔𝖓𝖌𝖆 (@xTerronga) reported from Maldon, England

    @bt_uk Still terrible

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk If I do go over to another provider I may have to cut down on my package I haven't I will not decide until later on this year

  • JanetEBaldwin Janet E Baldwin (@JanetEBaldwin) reported from Sutton at Hone, England

    @BTCare Please help. I reported a fault on my elderly father’s landline yesterday morning & it still isn’t working. 😱 He’s extremely vulnerable & I am extremely worried about him. Please can someone contact me ASAP

  • uk12345 ken (@uk12345) reported from Romford, England

    @bt_uk I got a problem it's not my fault and it's not BT issue I lost a lot of Freeview channels in my flat I went to no cancel and said you can have a dish because aerials are very bad in your area where you live we've had a lot of people coming to us about the same problem

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @minxhoney @EE @bt_uk @MartinSLewis @EE love to give you the spill even in the shop, then when you get your first bill realise it’s a load of rubbish. Happened to me twice now. I will be leaving @ee when my contract is up now. Been a customer for about 20 years.

  • stuart_dew stuart dew (@stuart_dew) reported from Rochford, England

    So @btsport take my money, send me a million emails about taking my money but can’t log in to watch the UFC tonight or find anyone to help me. Proper shit show.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • pikachuu2 Lucas (@pikachuu2) reported

    @bt_uk When this debacle is over I will make a full inquiry as I already have a complaint open thanks

  • RoyalBerksBear Bear with a sore head (@RoyalBerksBear) reported

    @bt_uk I did this already. Engineer sees no problem apparently.

  • debbieward2000 Debbie Ward 🌍 (@debbieward2000) reported from Albrighton, England

    @bt_uk Thanks Mat, I’d rather email that info pls. Also I’m no longer an account holder which I think might be part of the issue why I didn’t receive a returns pack last time. Thanks.

  • NelliePomPoms Nellie Williams (@NelliePomPoms) reported

    @bt_uk Still not working.

  • matthirtyfive M҉ả̴̞̫͖̼̙̦̺̪̟̹̑͐̃̿̂̚̕ ƚ†ℌɇŵ (@matthirtyfive) reported

    @bt_uk Sorry mobile network. Broadband was working fine this morning. Got no Gs or anything on my mobile.

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk The suppliers are working for you therefore representing you. The fact you have no answer to the reason why we were notified not even just one day in advance is appalling. Again... yes we’ve now been told internet will be down for hours ... (1/2)

  • GuitarThingyGuy 𝕭𝖊𝖓𝖊𝖆𝖙𝖍𝕿𝖍𝖊𝕵𝕵 🟨🟥 (@GuitarThingyGuy) reported

    @bonnielewis97 @bt_uk Ethernet cable will still improve that! And just threaten to cancel it and they'll be like "uwu we can do £5 pls give us money 🥺", they won't make money if they don't exploit you, remember that 😎

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk ... if you could only provide me with a phone number of someone to speak to regarding this nightmare I could them stop pestering them and speak to someone who is involved in today’s proceedings to raise my complaint. I am VERY infuriated by the whole situation.

  • sonicgdavies G. Davies (@sonicgdavies) reported

    @bt_uk Why let BT handle the network? That's the real reason so many peoples broadband is slow, its nothing to do with their supplier

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk So, why do you outsource suppliers who treat residents (who don’t even use you as their internet provider) like crap over the phone and again.. give NO WARNING. My mum now can’t do her job and can’t help very sick terminal patients because she can’t access the internet.