BT (British Telecom) Outage Report in Basildon, Essex, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (15%)
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Phone (12%)
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E-mail (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Basildon, Essex, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Romford, Southend-on-Sea, Wickford, Chipping Ongar, Chelmsford, Billericay, Gravesend, Rayleigh, Maldon, Leigh-on-Sea, Dartford and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Romford |
Wi-fi | |
| London |
Internet | |
| Southend-on-Sea |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Faith Thomas
(@Faith17T) reported
from
Canvey Island, England
@bt_uk I upgraded my broadband 7-1-21 had a confirmation Email that day but nothing else since have tried live chat, customer service telephone always busy I want to know what’s happening to my order and my free Brit box subscription help please
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Darren
(@howiesway) reported
from
Chelmsford, England
@BTCare I have received calls 2 days in a row claiming my PC has a malware issue. I have hung up on both calls, I am assuming this is a scam. This seems to be on the increase.
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Bull Diggy #GSBOUT
(@Bull_Diggy) reported
from
Chelmsford, England
@bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk and to then spend 2 hours out of my day trying to ring you to corrrect your mistake. Can you Dm me please otherwise I shall be cancelling my direct debut and invoking my 14 day statutory right to cancel my contract 3/3
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Gary Gould
(@CloudyThinking) reported
from
Rochford, England
@skytv @bt_uk Transferring to BT Fibre from Sky Fibre, Sky makes error resulting in 3 Days of no internet, no sign of resolution, no accountability, no call backs. Going to cancel Sky Q by end of day as can’t use TV services or phone which is critical as wife is @NHSuk worker
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Marc Karbaron
(@Karbs1961) reported
from
Basildon, England
@bt_uk that this has been sorted. Just rang back a second time and after 1hr on hold the phone cut off. I am appalled at the disgusting service I have received having been a long term customer. I entered into a new contract with you I don’t expect bills for double the amount 2/3
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Kate Morris
(@kateMorris102) reported
from
London, England
@bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?
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Ian Maxwell
(@IanMaxy94) reported
from
Billericay, England
@bt_uk my BT Sport app on Xbox makes my TV go to a black screen whenever I load it, how do I fix this? I’ve tried uninstalling and reinstalling the app but hasn’t worked
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lee jones
(@jonesy23) reported
from
Chelmsford, England
@bt_uk @BTCare Hi Team. I currently have the fibre 100 package (fibre to home) however I seem to experience severe performance issues when we have 2 laptops running in the apartment. Could you please contact / send a wii fii boaster possibly ?
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Natalia Timiraos
(@TimiraosNatalia) reported
from
Southend-on-Sea, England
@OpenreachHelp we’ve been waiting since October 28th (3 MONTHS!!) for @WeAreOpenreach to fix a faulty telephone pole so that @bt_uk can set up our broadband finally. 3 months with temp WiFi under lockdown, endless promised timelines, and still no sign - PLEASE GIVE AN UPDATE
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Mark Perry
(@longfella31) reported
from
Romford, England
@btsport how does having the 4th & 5th round draw on the same night help fixture congestion?
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Fran Ross
(@FranRoss9) reported
from
Romford, England
@bt_uk It is placed exactly where it has always been which always worked fine.We have not built any extra walls in fact nothing has changed apart from the Strength of the Signal.
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Amy Pearson
(@amypearson2406) reported
from
Gravesend, England
@bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..
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COLFESeconomics
(@COLFESeconomics) reported
from
London, England
@BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!
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essexgingerbread
(@CharlotteHuzzey) reported
from
Basildon, England
@bt_uk I am trying to cancel my service but have been waiting for an hour to be connected. Please help. Thanks
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Beckie Wood
(@beckiewood69) reported
from
Heybridge, England
@bt_uk I have a very bad broadband connection today, trying to WFH is proving difficult. BT not says no fault but there most definitely is
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Graham Allen
(@original_addick) reported
from
South Darenth, England
Hey this is bad practice @bt_uk @BBCNews disgusted to get a call today from BT trying to sell me BT Halo and using challenges of internet demand during Covid as a sales technique.
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Christiana Petrou
(@chrissiemoux) reported
from
Romford, England
@bt_uk Need help! 3rd time asking! The cab outside my house is making a load rustling noise! I can hear it watching TV and in bed. I am worried it isn’t SAFE. PLEASE HELP!
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Rowan Richards
(@Therockstar111) reported
from
Chelmsford, England
@bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Wes Parker
(@WesParker23) reported
@bt_uk The loyalty team sent out the engineer. They stated that if the engineer is unable to rectify the problem he would report this and the contract would be cancelled as prior agreed with the loyalty team. It’s no surprise that I haven’t heard from them really.
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Phil Coombes
(@Phil_Coombes) reported
@bt_uk hi. If I buy your 5 day hotspot plan and want to connect my tv and laptop. Will it work? Moving house and need a temp solution
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Craig Mchugh 🏴
(@CraigMchugh1) reported
@bt_uk Never even got this far with bt. Activation date 19th(anytime up to midnight). Check the bt app at 11pm, activation changed to 24th. No communication! Really great with my wife working from home. Brilliant service for new customers!
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caninestore
(@caninestore) reported
@bt_uk My broadband connection has been atrocious over the last week. I'm sure it's linked to cabling work that's currently underway down the road. My complaints to BT just fall on deaf ears.
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Mark Tucker
(@marktucks) reported
@bt_uk I've got a bit of a problem and hoping you can help me out. I ordered broadband on 9th March for our new house to be connected Monday but received an email saying it won't be connected until 12th April! Both my wife and I WFH is there anything you can do to help please?
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The Dashwood Studios
(@MrJDashwood) reported
@bt_uk day7 (+10months) with no internet. fibre to the prem installed for previous occupant, but no one could turn it on, 10+ engineers & countless on the phone. last engineer found fault in 45min, but no where near the 900 mbps I am contracted for & now down again #btuk #btfibre
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🄿 🅷 🄸 🅻 ⚽️🎧⚡️🔭🕹
(@PhilHeppenstall) reported
@bt_uk Or get cheaper broadband and buy yourself a decent router. The only difference with BT is they ship a router with a stronger signal than other providers. Which is great if you don’t happen to have a neighbour who’s on BT and their signal interferes with yours in some rooms.
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CaglΞ⧫
(@Cagle_Eson) reported
@mikeincov @bt_uk The problem is all providers use the same network which is operated by Openreach. If Fibre wasn’t available with BT it won’t be available with another provider. But I’m interested to know...did the new provider give you faster speeds and if so who was it so I can switch please?
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Syncr0
(@syncr0) reported
@MavisKernow @bt_uk You open a complaint with BT. Open Reach have missed 2 appointments. I was on the phone to BT to arrange another appointment and they opened the claim. I didn’t even know there was a process. Took a week for cheque to arrive. To be honest I’d rather have an engineer turn up.
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Beth Edwards
(@bethedwardsuk) reported
@kerrylynnepyke @bt_uk Same. Now I’m connected (after months) the problems haven’t ended. They randomly take money out of our bank account. Credit us when we highlight it, then take even more. It’s an utter shambles.