BT (British Telecom) Outage in Wickford, Essex, England

Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.

When you're supposed to get compensation for a missed appointment or service why do we have to "claim" it & why is the "claim" window time limited? Perhaps @bt_uk can explain, especially as they boast about it.

@BTCare we are at our wits end with your customer service. You continually cancel our appointments as you say our service is fixed but it’s INTERMITTENT! And you have already admitted it’s a terrible service, and every weekend regular as clockwork you cancel our next engineer!

@bt_uk when will service be resumed in South ockendon?

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

@bt_uk internet been down all day today, not the first time either. Both Working from home and now both lost a days pay. Really not impressed

@btsport why is the sound not working on the espn channel?!

@btsportfootball @btsport Anthony taylor if thats a penalty for PSG then the game is dead. Go and hang your head in shame

@BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!

@BTCare I have received calls 2 days in a row claiming my PC has a malware issue. I have hung up on both calls, I am assuming this is a scam. This seems to be on the increase.

@bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

@bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡

@OpenreachHelp we’ve been waiting since October 28th (3 MONTHS!!) for @WeAreOpenreach to fix a faulty telephone pole so that @bt_uk can set up our broadband finally. 3 months with temp WiFi under lockdown, endless promised timelines, and still no sign - PLEASE GIVE AN UPDATE

@bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

@bt_uk @BTCare Hi Team. I currently have the fibre 100 package (fibre to home) however I seem to experience severe performance issues when we have 2 laptops running in the apartment. Could you please contact / send a wii fii boaster possibly ?

@bt_uk I upgraded my broadband 7-1-21 had a confirmation Email that day but nothing else since have tried live chat, customer service telephone always busy I want to know what’s happening to my order and my free Brit box subscription help please

@bt_uk I am trying to cancel my service but have been waiting for an hour to be connected. Please help. Thanks

@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

@bt_uk I’m loosing my frigging mind I’m trying to contact you about my friends (he’s 97) phone and broadband being down. Just tried to call says enter number your calling about I do then nothing. Yesterday I was inadvertently texting EE because it was on your website!

@bt_uk why is my internet not working ?! DM

@bt_uk I tried this last night and I've not had any issues since but will let you know if/when I do

@bt_uk Please see previous tweets in this thread. WiFi signal has been dropping regularly at random times throughout the day, usually for between 5-30 mins

@bt_uk Internet down since 8.30pm last night. Got a son trying to finish college work and I have work to do from home. Told fixed by 3am then moved to 4.46am. Now saying they dont KNOW when. Sending mini hub but wont be here till Monday what use is that??! Rubbish!!!

@bt_uk Internet went down 6 days ago. 6 DAYS!! All I get is sympathetic phone calls. Not good enough.

@CharlieCFC05 @bt_uk what's so bad about liking your own tweets?

@bt_uk you've not reconnected me for 6 days. 6 DAYS!! Awful service. You need to kick @OpenreachHelp into touch

@bt_uk Looks like it was a Mac/Safari issue rebooted and all working thanks.

@bt_uk I did thanks, just waiting for the engineer to fix it.