BT (British Telecom) Outage in Loughton, Essex, England

@bt_uk me bt WiFi has been down for the last six hours!

So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...

@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄

48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt

I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔

@moodybastardo @alexhoweng @btsport Bit rude.

@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice

@bt_uk Internet down again..Hub has flashing orange light This has happened a lot this week

@bt_uk Hello Rita Service says ok Internet ok now The problem is that when this happens its difficult to report as its intermittent It drops put the hub flashes orange then it comes back Happened several times over the weekend

@bt_uk continue from last tweetypu are not provideing the service i need a refund on my service.

@bt_uk Hi yet again bt service is a disgrace i have tweeted youview about the recordings page not showing up just say you have no recording it is working but not show what you are going to record they say they don't know how or why not working so as you are not provideing

@bt_uk The internet is down, not the whole internet mind you, just my connection to it. I suspect the SKYFIRE to be involved.

If all goes according to plan my new phone line will have taken 3 months not the usual 15 working days from time of order, HELP! @bt_uk @OpenreachHelp @MoneyTelegraph

@btsport so UFC 239 is now £19.95. I’m in contract and just spoke to Customer Service to be told that basically tough! 🤬🤬🤬

@bt_uk why is your btinternet service so awful. Trying to set up yahoo(so yesterday) on my iPhone and hassle after hassle. Time to say farewell to you. #byebyebt

@Tnooooo @FUEricSparrow @GordonW25 @btsport @Tyson_Fury Never angry just don't tolerate little keyboard warriors

@bt_uk Very frustrating, my landline is broken, we’ve reported it BUT we keep getting texts talking about our broadband! UNPROFESSIONAL! Listen to what we’re saying (3x now).. Broadband = FINE, Landline = BROKEN!

@btbusinesscare Appreciate that Alan, but I fear BT have done all they can. All I’ve been given is a sorry, and we can give you a 4g hub for the time being. Which is useless if the building doesn’t have good 3G/4g coverage. I’m floored that BT cannot service customers

@bt_uk Hi i see by have put up there prices yet again and customer not getting anything extra Are bt going to let its customers know what is happening to the now tv channels that were supposed to arrive early 2019 . What do we get in exchange for pay increase .

@bt_uk We have been sent the wrong things 3 times . And without WiFi for a month due to people sending us the wrong wires again and again it’s so bad !!!!

@bt_uk guys. It’s actually not funny how bad your customer services is sort it out . Don’t use BT

@wobblyclark @btsport Game was shit too

@Portly_Burnsie @btsport For a big game it’s ******* poor.

@j_tran18 @btsport sound still going but have huge red and white tracks where the players are running it's truly awful. This must never be allowed to happen again and must be available on teresstrial in the future

And on top of that subtitles which cannot remove blocking bottom of the pitch and whoever is typing it is clueless on names of players, new cheese = now chase ffs @btsport this is awful

@btsport what an awful service trying to watch #UEFAChampionsLeaguefinal continually freezing on u-tube and missed the penalty disgusting allowed to have both European finals pitiful coverage and should never be allowed to happen again

@BigBlueDave @bt_uk @btsport @btsportfootball @YouTube Similar speeds, similar problem. Switched router off/on and it's much improved. Albeit, dropping out periodically for a couple of seconds. Only a problem on Smart TV YouTube app. No streaming issues via PC.

@NorseSon @DailyMailUK Exactly. Sensationalising a headline which is total BS. Don’t say whether he even had a ticket for the game. All stupid if you ask me. @btsport showing it for free

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

What a shit fight #FuryNorrad @btsport

@GaryLineker tell @btsport @btsportfootball to fix their bloody app!! 🤬

@GaryLineker @btsport @SpursOfficial @AFCAjax But BT Sport is awful!

@btsport what ******* idiot decided on Pogba being MOM. yet again sports channels being biased to top teams. Pogba was shit today apart from scoring 2 penalties. You media fuckwitts are a disgrace and hope you enjoy giving each over ****.

The biggest problem at United are the Glazers and their puppet Woodward. If they cared as much about the team as they did getting the crest on tractors and mattresses things would be a lot better at @ManUtd #PLtonight @btsport

@btsport your commentary team is ******* awful. McManaman treats it like a jolly in the pub, Keown is a complete moron and Fletcher should go back to radio shows with Savage. Awful.

Peter Walton as lamentable as a pundit as he was as a referee. Awful. @btsport @btsportfootball

@BTCare - really unhappy with the level of your service. Still waiting for the delivery of my WiFi extenders. This is the second order and still nothing. What’s the point of completing your surveys if nothing is done about it 😡😡😡

@astlecw @Weyrlingmaster @GL650_LynneG @shep1157 @btsportmotogp @btsport Really...never noticed that 😅😉

...but some of the editing work was poor. Not sure if it’s @btsport editing or a central hub but felt we missed several parts of the action as slow-mo replays of nothing incidents were shown while we could also hear the fans + commentators interested in something we couldn’t see

this is why i dont want potch at United . every season they are close to something they always bottle it under him and always go on a bad run at the wrong time of season. keep ole in charge. if ole gets us top 4 and maybe fa cup keep him @ManUtd @btsport

Bayern 0 is good all round ... BtSport commentary was awful

@RichHall80 @btsport @Inter We have the same problem.

@BTCare Broadband is so poor ...Pay for infinity , and takes an infinity to download anything . Spent 45 minutes arranging for an engineer and 24 hours later you call my house phone , speak to my daughter , Tell her it’s fixed , cancel engineer #fail it’s not working properly !!!

I think this @btsport debate on mane is hilarious. All about whether mane scored and nothing about how easily he went down. He didn’t want to score! That’s why he went down....

if we recruit potch in the summer . wrong decison for me . without his key players . he isnt that great . last 3 games have been awful . keep #olegunnarsolskjaer @ManUtd #FACup @btsport @SkySportsNews

Help please @BTCare @bt_uk My son’s been locked out of his email. He’s called you twice - transferred & cut off each time. He’s live- chatted four times & been repeatedly disconnected. He’s very stressed as needs to access his emails urgently. Please help!

Broadcast is fine. I’m now watching on BTSport. Clearly a server issue.

@Alan_Alger_ @btsport My guess is its because it is the FA Cup but that's a pretty poor excuse in my view.

I thought my cold had made me go deaf, then I realised that my husband had turned the sound down on @btsport because #TonyAdams suit was too loud 😂 😂 😂

Damn never knew the game was live on BTsport! Kmt. These times I'm looking for illegal streams when I could had just watched the game comfortably off my phone. Ffs

I am going to flip why has my internet been so slow the past couple of days !!!!!! @bt_uk

@SkySports @btsport .. why ******** do I wanna watch best premier league goals from 1993 or Man U v Galatasaray from 93/94.. when there’s live football on... Sort this shit out #whatamipayingfor #fuckintrashTV I want a refund

@bt_uk Thank you!! Due to my rural location, we’ve only ever had 1mb Broadband and poor wifi connection due to shape of house! Today the Hub 2 arrived with a Disc....OMG we have internet in every room, no drop outs either. #GameChanger

@BTCare appalled at the level of customer service. Suspended email acct and need urgent access since this morning. This needs fixed

@bt_uk Hi BT - account number MR71678453. called on Tuesday great service by Helen. Renewed our package. She was absolutely brilliant, there was no guilt tripping and I didn't feel pressured at all. If you have any bonus/gift voucher scheme it'd be great if you gave her something.

@VikingDanTV @bt_uk @virginmedia Still, 3 damn weeks, they are gonna drag 😂

@bt_uk No local service issues detected, I listed a fault nearly a week and a half ago and still no improvements or updates

@BTCare how come my 80 year old mother can't be protected from scan callers by BT protect; your Indian help desk were less than helpful and I get the impression you're happy to provide a basic service but not happy to help the elderly. #BTisAgeist #btcare #blockscammers

@suziperry @btsportmotogp @SilverstoneUK @btsport Normal service is resumed for 2019 GP 😊

Well looks like my broadband swap over is going well 🙄 Meant to start 8th August with @Plusnet then told 23rd August. Come home today to find my current provider @bt_uk has obviously disconnected me as I can't connect and it's asking me to reset as if I'm a new customer 😠