BT (British Telecom) Outage in Harlow, Essex, England

If all goes according to plan my new phone line will have taken 3 months not the usual 15 working days from time of order, HELP! @bt_uk @OpenreachHelp @MoneyTelegraph

@bt_uk Hi i see by have put up there prices yet again and customer not getting anything extra Are bt going to let its customers know what is happening to the now tv channels that were supposed to arrive early 2019 . What do we get in exchange for pay increase .

Love how the btsport picture went down when roman abramovich came into view. Hackers 🧐 #EuropaLeague2019

Peter Walton as lamentable as a pundit as he was as a referee. Awful. @btsport @btsportfootball

@astlecw @Weyrlingmaster @GL650_LynneG @shep1157 @btsportmotogp @btsport Really...never noticed that 😅😉

...but some of the editing work was poor. Not sure if it’s @btsport editing or a central hub but felt we missed several parts of the action as slow-mo replays of nothing incidents were shown while we could also hear the fans + commentators interested in something we couldn’t see

@btsport commentary #Sickening to listen to feeling sorry for poor old #Spurs and their injury issues🙄🙄🙄🙄😬😬 #CRYTOT #motd

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

In case anyone wishes to avoid the rude support team @bt_uk @btsport, and see if they have purchased #WilderFury, click 'BT Player' on your remote, and go to My Zone. Once in there, if you've purchased it, it'll show in 'My Rentals'. @lbkingston64

@BTCare hi. I have major issues with my broadband. It seems like someone has slammed me or somehow my isp has changed without my consent. I need to speak on the phone to someone technical ASAP please.

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

@BTCare We now have a guy called Joseph dealing with it Emmett. I have emailed him a minute ago to follow things up. I am appalled at how bad your service is - perhaps if you supply me an email address I will forward you the details

@jimbeglin Sorry! But we don’t see a sense of urgency whatsoever🙄Instead the usual slow pedantic predictable play #lfc where all opponents are always in front of the ball as happens so so many times🙈🙈🙈 #REDLIV @btsport #ynwa

@ziegfieldstar @bt_uk On 22 October I was told call would be made to me in 24-48 hours. Nothing until 30 October, 190+ hours later, and final resolution evening of 31 October. Last night's lady very helpful, and problem resolved in about 15-20 minutes. @BTCare

@BTCare Disgusting service from BT. #noloyaltytoyourcustomers

I received a direct message from @BTCare and had some toing and froing with them. I am still waiting for the email team to contact me, and #BTcouldntcareless can give no indication of when. THIS IS NOT SERVICE, IT'S A DISGRACE.

@Coatesmeister84 @Hotspur67 @RobbieSavage8 @btsport @GlennHoddle @SpursOfficial Was at the game and will never ever forget it

@BTCare FYI I’m getting more spam calls today from 08817506357 claiming to be from the BT call blocking department... when questioned about what the employees EIN was he put the phone down!

@TheSqueeze80 @btsport That was so annoying. Need to know wtf Ferguson was saying

It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

Bt sport app on ee doesnt work on my apple tv ee blaming bt sport and bt blaming ee for fucksake whats the point head + brickwall @btsport @EE #cancel

@btsport can someone get back to me regarding my bt sport app not working please

@btsport @EE can you help me my bt sport app doesnt show a picture only sound when i cast to my tv

@ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

@BTCare Any issues in the W1D London area with Broadband? No connection here?

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@bt_uk @BTCare I’ve had two calls today from 01261397285 & 01361972465 claiming to be BT telling me that my internet is infected and I need to give them details to fix. Sounds like a #scam #nuisancecalls

@BTCare What's going on in Tottenham? My internet has been slow for a good couple of weeks now. Or worse it doesn't connect. Need a solution fast!

@virginmedia My issue with @btsport has been “under investigation” for the last two weeks. Calls to the UK, India and the Philippines and no one has an answer. Can someone please for help me?

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare 1/2 Hi Dale. You are the 3rd or 4th team member to respond so some info may not be showing. Signal keeps dropping. No obvious reason why. My phone doesn’t automatically connect to WiFi even though it is set to do so.

@BTCare It’s working but my issue is that the signal keeps dropping and I regularly have to reboot it. Also my iPhone X no longer automatically connects. That shouldn’t be happening. So what tests can we carry out to establish what’s causing the issue.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@BTCare Thanks @BTCare had dreadful service with you as well, so maybe not

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

So. I hear @btsport Are losing the @ufc? Well. That's my subscription cancelled then. Only reason I had bt sport. Poor show bt.

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare @SkyUK @MotoGP No. I've been having issues with it for a long time. It isn't recording on Sky either.

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@BTCare my bt whole home keeps renaming devices. Any fix for this or do I have to keep comparing mac address?

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

@Markind_0 @bt_uk No keep the mini hub in case it goes down a again, they can activate it if you have a fault in the future. It doesn't replace your broadband hub.

@bt_uk You owe me then @bt_uk. I pay for Infinity 2 but I've never seen my download speed above the minimum you guarantee. And no matter how long I spend on the phone/web chat, you can't fix it. Money back please

@bt_uk either you respond to my messages and get in touch to fix my internet otherwise I will cancel the direct debit and sue you for breach of contract as well as embarrass you publically.

@bt_uk fix your wifi asap please😭

@Force22M @bt_uk Same problem here, given up reporting it as they send engineers out and never find the problem :-(

@LewiBizzle @ernesto26639514 @UpTheLilywhites @btsportfootball @btsport @btsportscore @WestHamUtd @HallerSeb @premierleague And we have still always sent them back over the border with the tails between there legs , Never West Ham though as they ain’t good enough for European competition who was it put Yous out the play offs LOL

@bt_uk BT IS THE WORST BROADBAND PROVIDER IN EXISTENCE, AND AWFUL CUSTOMER SERVICE, BUT THEY'LL PRETEND THAT THEY'RE OK ON TWITTER. AVOID BT AT ALL COSTS

@bt_uk @lindseyjd How inconvenient for you. You were essentially the same company when millions in taxpayer money was spent on awful and ancient infrastructure.

@bt_uk I have had not #internet since #MondayMorning have rung bt5times today promises of connection 8am12am4pm9pm if not pls ring at 9.30pm oh yeah waiting over 20mins for opperator no answer so folks #Warning don't join BT for #briadband people nice but service 💩 @LBC

@cazroz @bt_uk My contract is up next month and I'm leaving them too. Don't get Plusnet, their customer service has also gone down the pan. I'm thinking of Vodafone or EE. My Dad has Vodafone mobile contact and their customer service has been excellent the couple of times I've spoken to them