BT (British Telecom) Outage in Roydon, Essex, England

@GabbyLogan @BTCare BT=Bloody Terrible

@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

@bt_uk I opted to suspend my sport account payments for two months yet it was taken out of my account this morning. Please help.

Intermittent @bt_uk Broadband fault being going on for 6 weeks. Broadband now down. Spoke to Dermot, in Customer Servcies, arranged for a 4g hub to be sent and an SFI engineer coming around tomorrow. Excellent service, Dermot was really helpful. Thank you.

@bt_uk The details are in my dads name. Countless phone calls. Sending 2 routers to us, still the same problem. Then an engineer comes and checks a cable outside. (Bare in mind its to do with our cables in our home) and says everything is fine. It’s a joke.

@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

Can you help @AmazonHelp bought @bt_uk cordless phones from you on 8th Jan. line wasn’t installed til 31/1 we have had no landline since Monday. Engineer says due to the handsets bought from @amazon that would seem to be faulty. Can’t speak to anyone and only opt 2buy again

I ended my @bt_uk service back in January.... and I am still paying for it!! I have phoned on 5 occasions!!! Only to be told I would be refunded “today” over £100! It is now mid April and have still not received any refund and have spent over 5 hours on calls to them! @Ofcom

Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... @Ofcom tbc....

Yet again another example of horrific service from @bt_uk but I have come to expect no less from this company. Very quick to take your money (never any issues there) but when they have taken too much from their own mistake not quick to correct their error..... tbc...

@dannzy1 @bt_uk very slow all week 👎🏻

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

@Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

@btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

@btsport tweeted yesterday about pausing my #btsport subscription and have had no response. Please support your customers as @SkySports have done in this difficult time

@shoeburger @SkyHelpTeam @SkyUK @SkySports @btsport won’t even let you pause or cancel.

@bt_uk worst experience setting up the broadband upgrade this morning at I still broadband and the engineer told me he didn’t know how the new phone works

@bt_uk is the worst. Can’t even play warzone or Fifa without lagging out🤔🤬

@bt_uk Feel like Lidl or netto would offer a better internet service that you!

@bt_uk No engineers came today - no confirmation if they will come tomorrow. What a way to treat customers during this time @bt_uk @BTCare @OpenreachHelp

@bt_uk I’m getting sick of the rubbish service in South West London, sort it out

@bt_uk It never solves the problem, and with the current situation I would rather that everything was 100% guaranteed working at the exchange end before we let anyone else into the house. When EVERYTHING else has been ruled out, then we would be consider an engineer in the house. Thanks

@bt_uk Hi after numerous dropouts, poor up and download speeds I’m at the end of my tether. I’m working from home and rely on my internet. All of your diagnostics say there’s no fault, yet I can’t even open the recent email from you about my bill... please advise

Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

@bt_uk @Tnulty95 I think if you’re going to search BT and reply to customers tweets it should be to see how you can help, not to see how you can make us look stupid by asking irrelevant questions! You guaranteed 50mbps and we are getting 5!!

@bisping @btsport Damn keeping Gastelum in there too

I swear to **** @bt_uk I've literally just had an engineer out like 2 months ago this is not the time for my wifi to be ******* up