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BT (British Telecom)

BT (British Telecom) outages and service status in Braintree, England

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Full Outage Map
  • BT (British Telecom) generated 0 outage signals in the last 24 hours around Braintree, including 0 direct reports.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Braintree, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Braintree, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Live Outage Map Near Braintree, England

The most recent BT (British Telecom) outage reports came from the following cities: Chelmsford, and Braintree.

Community Discussion

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BT (British Telecom) Issues Reports Near Braintree, England

Latest outage, problems and issue reports in Braintree and nearby locations:

  • pseveruscarter
    Paige ๐Ÿ“š๐ŸŽฎ (@pseveruscarter) reported from Sudbury, England

    @bt_uk As it was before. We have been having problems for months with our connection, and are really put out that nothing seems to have been fixed today after finally having an engineer out to help. He said that there might be a problem with our router and he has--

  • BrianDry
    BrianDry (@BrianDry) reported from Coggeshall, England

    @NRManc @bt_uk Crazy isnโ€™t it. Thank god or IT Specialists for internet calling since we donโ€™t get any sort of mobile signal here.

  • xTerronga
    ๐–๐•ฟ๐–Š๐–—๐–—๐–”๐–“๐–Œ๐–† (@xTerronga) reported from Braintree, England

    @bt_uk Can I cancel my bt tv package

  • pseveruscarter
    Paige ๐Ÿ“š๐ŸŽฎ (@pseveruscarter) reported from Sudbury, England

    @bt_uk The engineer. We were told when we called that our Internet was 'the worse it could be'& that we needed something on our line fixing. The engineer text me saying he ran a line test at my house and then left. Since then our Internet has still been disconnecting and is as slow--

  • SuePownall
    Sue Pownall Artist (@SuePownall) reported from Bures Saint Mary, England

    @bt_uk I don't want to receive the message. I want the number blocked. It doesn't ring on my phone but goes to voicemail and I have to waste time calling it and listening to garbage.

  • Verscuse
    ๐Ÿณ๏ธโ€๐ŸŒˆ James ๐Ÿณ๏ธโ€๐ŸŒˆ (@Verscuse) reported from Chelmsford, England

    @KillerKoalaz @bt_uk Hmm... There's various things you can try to see if it on your network or the actual connection

  • BeOnTheRocks
    Jay O! (@BeOnTheRocks) reported from Chelmsford, England

    @bt_uk Dear BT - I am a loyal customer of many years. my credit profile has been destroyed by a default over a bill that occurred when switching to EE from Bt direct over a miscommunication and your team are refusing to help me. I am going to lose my house. Please intervene ๐Ÿ’—๐Ÿ˜ญ

  • wilson_76
    Neil Wilson (@wilson_76) reported from Chelmsford, England

    And the broadband goes down again........awesome stuff @bt_uk thatโ€™s double figures this year already. Shocking service as always........

  • Therockstar111
    Rowan Richards (@Therockstar111) reported from Chelmsford, England

    @bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

  • rider45
    Brian O'Keefe (@rider45) reported from Great Baddow, England

    @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think youโ€™ll find with the big companies that customer service is poor, especially now with many call centres cut back, Iโ€™ve been with BT broadband since 2001 not let me down thus far.

  • rando__
    James (@rando__) reported from Eight Ash Green, England

    Shocking from @bt_uk ... mum and step dad ordered broadband 3 weeks ago for new property, engineer booked for today, doesnโ€™t turn up. Ring them and told no network is built and wonโ€™t be for a while, yet website says everythingโ€™s up and running! Complaint made.

  • xTerronga
    ๐–๐•ฟ๐–Š๐–—๐–—๐–”๐–“๐–Œ๐–† (@xTerronga) reported from Braintree, England

    @bt_uk Still having issues this is day 3 now

  • Sandsy79
    ๐Ÿ’๐Ÿฝโ€โ™€๏ธEmma๐Ÿ’๐Ÿฝโ€โ™€๏ธ (@Sandsy79) reported from Halstead, England

    I can honestly say the customer service at @bt_uk is second to non. Even though they donโ€™t connect me for 3 weeks!!!! Theyโ€™ve still been great ๐Ÿ‘๐Ÿฝ

  • xTerronga
    ๐–๐•ฟ๐–Š๐–—๐–—๐–”๐–“๐–Œ๐–† (@xTerronga) reported from Braintree, England

    @bt_uk This has been an ongoing issue for a few weeks now, my partners phone keeps switching to mobile data because it keeps dropping out and now she has none left ๐Ÿ˜‘

  • Bull_Diggy
    Bull Diggy #GSBOUT (@Bull_Diggy) reported from Chelmsford, England

    @bt_uk my internet is down, Iโ€™m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

  • RWheelhouse1
    rachel Wheelhouse (@RWheelhouse1) reported from Chelmsford, England

    @bt_uk is it is acceptable for elderly customers to be disregarded as they do not use a mobile phone? Engineers due 8-1 today, agent I'm speaking to today has IT issues and keeps getting disconnected... I need to speak to a manager ASAP as agent isn't doing that

  • rando__
    James (@rando__) reported from Eight Ash Green, England

    @bt_uk hi need to cancel an order with you, whatโ€™s the phone number please :)

  • pseveruscarter
    ๐“†™๐•ป๐–†๐–Ž๐–Œ๐–Š ๐•ฎ๐–†๐–—๐–™๐–Š๐–— ๐Ÿ“š๐Ÿฆข (@pseveruscarter) reported from Sudbury, England

    @bt_uk Theres not, and we've been through all the steps. It's just honestly the worst Internet I've ever had.

  • neil_lev_sport
    neil leverett (@neil_lev_sport) reported from Steeple Bumpstead, England

    Foden played half the match Glenn. Coufal hands down MOTM #btsport

  • Secrethamper
    Secret Hamper โ„ข (@Secrethamper) reported from Tolleshunt Major, England

    Hi @bt_uk our phone lines are down yet again, the 3rd time in as many weeks and 1-4 days to fixโ€ฆ this is our busiest time of year and we are missing lots of potential business which is costing us dearly

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • dedmans
    julian hines-dedman (@dedmans) reported

    @adarkelimited @bt_uk It takes days to speak to someone in a far away country then you discover they have made two other accounts in your misspelt name and then decide in the ether that you broken those contracts and swipe ยฃ460 from your bank account!!

  • VaeVix
    Vae Vix ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฆ๐Ÿ‡บ ๐Ÿ‡จ๐Ÿ‡ญ ๐Ÿ‡ฌ๐Ÿ‡ง (@VaeVix) reported

    @grok @bt_uk For ease of use, especially for a low risk case like that, I mean at worst hackers can pay my invoice (cool) or change my plan (less cool but of no interest to them and easily remedied), something like Google validator could be an alternative.

  • stockport871
    Stockport871 (@stockport871) reported

    @bt_uk Itโ€™s linked to a vulnerability issue, reel feee to direct message me, the reason I canโ€™t call is on the account.

  • garv25mittal
    Garv Mittal (@garv25mittal) reported

    @bt_uk I have called countless timesโ€ฆthe issue is the appointment gets rescheduled automatically and there is no intimation. I have waited for 05 hours today just for your agent to say the appointment has been rescheduled to 03 May AM slot. I need this to be escalated immediately

  • Staggly
    Paul stagg (@Staggly) reported

    @bt_uk are you not contractually supposed to prove a bill? if you wonโ€™t let me log in to my account or let me reset passwords etc to get access and still canโ€™t fix this issue after a week surely thatโ€™s breach? i will cancel my direct debit until i can access my bills

  • Ladyblues666
    LadyBlues The question is always Cui Bono? (@Ladyblues666) reported

    @TweetForTheMany @bt_uk @EE I switched away from Virgin because of connectivity issues. Hope yours is better.

  • Jacsplace3
    Jac Dee ๐Ÿ‡บ๐Ÿ‡ฆ (@Jacsplace3) reported

    Finally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog

  • stockport871
    Stockport871 (@stockport871) reported

    @bt_uk Told โ€œitโ€™s not working, itโ€™s been like this for months and we canโ€™t fix it, loads of people are having this issueโ€. Talk about customer service ๐Ÿคฏ๐Ÿ™ˆ

  • Krisp06
    Trevor Chenery (@Krisp06) reported

    @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

  • cakey12
    bakerbird ๎† (@cakey12) reported

    @bt_uk been trying for 3 days now see my bill. Please donโ€™t tell me you are not aware of any problems. How about telling me how this can be resolved. You emailed to say bill is available โ€ฆโ€ฆ. All I get is 3 dancing dots !!!!!