Is BT (British Telecom) having an outage in Braintree, Essex, England?

@BTCare Yes, that they are sending a new router and it will arrive Monday. Internet went down overnight on Wednesday. I have BT the benefit of the doubt yesterday rang today and new router being sent out leaving me with no internet for 5 days. It’s just issue after issue after issue.

@BTCare Yes. And was told yesterday arrived. It didn’t. I still have no broadband a week later. Pls help

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

@BTCare Why on earth is our broadband situation still not sorted out? It’s the worst it’s ever been. We got a text saying ‘we haven’t found a network problem’. Then tell me why nothing is loading at all!!! I work from home most days - I need broadband. THIS IS NOT GOOD ENOUGH

@BTCare I have no idea. But we’ve had this broadband for almost 12 months now and it’s never been this slow.

@BTCare Then I have no idea why I pay so much money for a poor service!

@BTCare No not last week have had it a few months. But I'm on my 3rd smart hub already. As I'm sure t you are aware there is a problem where the hub refuses dns and gets caught in reboot loop. I have dropped 4 times in 2 weeks so far. :(

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@BTCare @bt_uk sadly still no contact from the Billing Team! Feel very let down by the whole process of moving to fibre optic broadband...

@French_Tone @BBCSport @btsport @FootballAssoc I think a village is missing their idiot!

@btsportfootball @btsport @ChampionsLeague And your poor knowledge about football is infinite

@magsmanston @Sky8717 @TuneInSupport @tunein @Cloudflare @BTCare @Cloudflare @CloudflareHelp I have since resolved it by shutting my connection over night and resuming it this morning and have been thrown a new IP address. But @CloudflareHelp your forums suggest others have same issue so you might wish to look into it. Thanks,

@BTCare broadband out in RG24 area. Extremely poor speed on HH6

@French_Tone @BBCSport @btsport @FootballAssoc @indykaila 🤣🤣🤣🤣🤣🤣🤣 Until evidence is produced he's **** all

@BTCare y'all wanna explain why in the last 3 days my Wi-Fi has gone off and on like 20 times. Never happened before 🤔🤔🤔

@rogerpsan @French_Tone @btsport Whoah, we have a bad ass here. A ****** little grassing bad ass but a bad ass none tge less

@French_Tone @btsport You don't know me you presumptuous little prick. Get off your high horse and shut ******** up

@BTCare hi my number is 01924409331, net is very very slow from last one week I was resisting but today it’s completely gone....no connection at all..I am using my mobile data for this tweet....