BT (British Telecom) Outage in Sudbury, Suffolk, England

@bt_uk Can I cancel my bt tv package

@Greg__Holmes @bt_uk @OpenreachHelp I raised a complaint with them last week about my broadband constantly dropping out, heard nothing until they sent me a text just to say my complaint is closed! No investigation, no communication. Useless.

@T3RRAF0RM @StadiaWorks @Webby317 @bt_uk On my s10 plus it works great. Connection takes about 2-3 minutes to settle down (lag on controls) but after that I dont notice anything. Looks great on the little screen to! But I wouldn't pay for the service atm.

@StadiaWorks @Webby317 @T3RRAF0RM @bt_uk No. Xcloud is using off site servers. Xcloud console streaming is using console hardware. No interest in stadia at all. I'm in the beta for xcloud and it runs seamlessly (for me) even when on a 4g network.

@bt_uk hi. We have a BT Infinity hub. WiFi doesn’t work when I’m in my bedroom on my iPhone. Just kicks me out and back onto 4G. On my iPod, I have to be sitting in the middle of my bed to get WiFi. I’ve tried resetting iPhone network and the hub to no avail. Might have to get +

@bt_uk hi need to cancel an order with you, what’s the phone number please :)

@bt_uk There isn’t that’s the problem... everytime the track order says update on such a date it then just says delayed. Really is disgraceful.

@SkyHelpTeam broadband is terrible in comparison to when I was with @bt_uk…Constant drop outs, signal doesn't even reach every room! Shame @bt_uk priced me out of staying with them!

The sound for the manchester utd match on BT Sport 2HD live is terrible, the crowd is louder than the commentary, mind you @RobbieSavage8 is one of them so it's not all bad!! @btsportfootball @btsport

So back to the @bt_uk saga, ordered 12th sept, told engineer would install on 27th sept, no one turned up, phoned & told no network had been built & would get a phone call yesterday, didn’t happen. Called today & next update 9th November. Absolutely disgraceful.

Shocking from @bt_uk ... mum and step dad ordered broadband 3 weeks ago for new property, engineer booked for today, doesn’t turn up. Ring them and told no network is built and won’t be for a while, yet website says everything’s up and running! Complaint made.

@bt_uk Not a new build at all. Several operators ordered my broadband (phone line’s working fine) & then it kept being cancelled by the service provider. Numerous phone calls to yourselves, promised call backs didn’t happen. I gave you over 2 weeks to sort it out before going elsewhere

BT sport box office. UFC numbered events being ppv this could push my subscription above £50 a month. Very bad decision @btsport @btsportufc

@BTCare awful service from you this evening!! We pay a lot of money for your services so we expect it to work. Most of the game missed!!

@BTCare engineers been,fixed the problem,all sorted.

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@BTCare So BT, I was told all repairs should've been finished and my service restored by 5pm at the latest by 5pm yesterday. So why is it not and why haven't I been contacted and advised of the situation? #ShoddyCustomerService #BtWoes #BT

@BTCare Sadly not. Furthermore courtesy of the engineer I've found out that I'm not connected to fibre broadband but exchange only copper wire. Having had fibre for the 2 plus years I presume I'll be due a refund for the service I've never had? #BT #PhoneWoes

@SkyUK You are quite correct. @BTCare customer service was shockingly quite indifferent to the problem. Just spent a further 35 minutes of my life conversing with a vacuous assistant only to get no further forward. The end of landline communication is not far away... #ShoddyBT

@BTCare The problem yesterday was that I couldn't access BT Sport using my YouView box. Today has brought some fresh issues. Are you suggesting that when my internet/phone service is restored that my BTSport will work?

@BTCare Not good enough. Time to leave. BT need to act swifter. I pay good money for a service and expect better response than these hardly committed vague promises.

@BTCare Thanks for the reply this doesn’t open a webchat or anything and says I need to call to discuss the complaint is this right ? I have just been on the phone to be told they can’t help and another team has to contact me but I always get the same text message which isn’t any help

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@kennybrown131 @scottlay @NFL @xfl2020 @AdamProbolsky @btsport @VinceMcMahon @XFLGuardians @XFLWildcats The week two QB product was really concerning. I’m sure they’ll feel out the system. LA was a head scratcher given the trouble the Chargers have had with the market. I suppose a good team and affordable games could help attendance. Not sure anything can be done with TV

@bt_uk can just do one had enough as the internet drops yet again that’s three times in a short period!disgraceful service. Would not recommend! Apparently the service was repaired this weekend from previous fault!

@UK_XFL @btsport ******* @btsport is pissing me off

Thanks @bt_uk who needs to have consistent internet anyway you know at least that part of my stream lasted 5-6 hours before it dropped twice AGAIN time after time!!! Your CEO teams great but your recent service has been appalling. Get your act together!

@bt_uk Your customer service is an absolute joke. My parents have had issues with their phone line since before xmas and when you finally sent an engineer on Friday he mixed up the lines so now they have swapped numbers with my uncle and cannot use the internet.

@gerry_vicars @MarcusRashford @btsport @Tyson_Fury Lol AJ not tweeted yet me thinks he has shit his pants lol

@bt_uk Still not working engineerdidnt have a clue broke new router so now need a new one. Why send an incompetent person to do a technical job

@BTCare We received a new hub (hub 4- we used to have a hub 5 but it got fried in the storm) we’ve got all the cables fixed but our Wi-fi is slower than ever... I’ve had to walk out to the end of our road to get signal to use 4g to send this... #FarmLife

@BOogGatti @LFC_Ireland78 @am15h @GAZZZ73 @BTSportBoxing @btsport 😂😅😅😅 oh how stupid you sound

Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap