BT (British Telecom) Outage in Colchester, Essex, England

@scottyd501 @xboxuk @btsport @bt_uk Yeah just wanted to check my options first, was hoping they’d help a loyal customer out... £46.99 a month at the moment.

@bt_uk Not a new build at all. Several operators ordered my broadband (phone line’s working fine) & then it kept being cancelled by the service provider. Numerous phone calls to yourselves, promised call backs didn’t happen. I gave you over 2 weeks to sort it out before going elsewhere

I would just like to thank @btcare for their helpfulness during these hard times for business......Broadband been down for two days of Ascot......no chance of taking a bet for our second busiest week of the year....workmen trying to fix problem now gone home for the day (3:30 pm)

@Mark_Elkington @LeeCotton1 @WWEGP @btsport I get that, but there's a decent size roster there & with enough rotation (which I'm sure there will be) that should help stop things being stale. Plus there's a good chance a few more names will be announced too I see it working. Khan is a savvy man & the elite know what's up

BT sport box office. UFC numbered events being ppv this could push my subscription above £50 a month. Very bad decision @btsport @btsportufc

@btsport So my BT sport bill goes up to £30 so I call to cancel and you offer to reduce it to £15 #thanksbutnothanks

Dear @btsportfootball - I’m giving up on your pathetic #BTSport @YouTube “stream” Poor game, blurry picture, feeble analysis. I’ll leave it with you...

@btsport cancelling my service. This is shocking.

@BTCare awful service from you this evening!! We pay a lot of money for your services so we expect it to work. Most of the game missed!!

@_JasonPatrick_ @Callum705 @Jackao92 @btsport @bt_uk @btsportfootball I get this too! Had it for about a month now @btsport needs to fix it asap

@mrjakehumphrey @rioferdy5 @btsport Scholes is a terrible pundit compared to most others

@btsport can you fix your app when casting to TV please. Game casts fine but adverts keep stuttering/sound breaks up

@BTCare Yes, that they are sending a new router and it will arrive Monday. Internet went down overnight on Wednesday. I have BT the benefit of the doubt yesterday rang today and new router being sent out leaving me with no internet for 5 days. It’s just issue after issue after issue.

@BTCare Have submitted a complaint via your website so will wait for response to that. Do not have time to spend half the day on hold

@BTCare engineers been,fixed the problem,all sorted.

@KeithHuewen @btsportmotogp why do you keep calling @88jorgemartin @Jorge_Navarro9 do you not even know who is racing you idiot. Why @btsport have you I never know, you need to learn to do your job properly. #bringbackjulian you are so bad at #commentating. #terrible

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

I wish @btsportmotogp had a red button to change commentator as @KeithHuewen is so bad and rude!! #newcommentator #ruxe #shit #germanGP come on #btsport listen to all your viewers. !!!

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@BTCare But as I have said. I spoke to someone on the live chat before placing the order. I told them that I couldn’t pay the upfront cost then they suggested adding onto my next bill then paying it with the reward card. I never would have signed up if I would have known! How’s that fair

@BTCare Yes I have applied. I am a new customer and was told rather than pay for he upfront cost straight away I could choose option to pay on next bill but then could pay that off with reward card! Now first bill has come no reward card! Was not told it would take that long!!

@BTCare I was told that my reward card would help to pay the one off fee for installation on my first bill. My first bill is now £84.99 and reward card still not here and bill is due on 1st July 2018. I can’t pay it if I haven’t got that card which I was told I would have!!!!!

@jonsewley80 @scottnicholls78 @SpeedwayGP @TheQuirkmeister @btsport @GregHancock45 No need to move anywhere until BSI sort this out, way too many poor tracks last couple of years. If they move it to Wembley now, they ruin an introduction for a new audience just like in Tampere or Stockholm. Speedway not growing cause of this.

@bt_uk help

Never again will I complain about PPV prices on boxing. Just seen that the next Errol spence fight is $75. Eye watering in comparison to sky or btsport.

@bt_uk I managed to contact BT through their online chat service and, after three days of no joy, the lady I dealt with fixed the problem straight away! Well done Aloha from BT!!

@bt_uk Please avoid BT. While the broadband is actually reliable, the customer service is NOT. I was mis-sold a product, had 4 months arbitrarily added to my contract and when I tried to leave, the cancellation staff tried to bully/coerce me into staying.

@bt_uk Hi Lisa, I’m an essential user, I work for the nhs and I need broadband for work, the service I have received is not good enough. I shouldn’t have to spend 30 minutes on the phone every time to contact you let alone when someone says they’ll phone and they haven’t

Anyway off again. I'm just jumping in and out because my Wifi is down. Happy week folks. Cheers @bt_uk

@bt_uk Been a customer for over 3 years but told I would need to pay £234 to cancel my contract. All because I clicked on an email in June to keep a discount going on BT Sport add-on. Appalling level of entrapment, I don’t want your service anymore but can’t afford to leave!

@btsportfootball @btsport What a terrible excuse for football. Dreadful! I feel sorry for the French people who had to endure the rain to endure that game

@UtdRhys @bt_uk They were the worst broadband I’ve ever had