BT (British Telecom) Outage in Colchester, Essex, England

BT sport box office. UFC numbered events being ppv this could push my subscription above £50 a month. Very bad decision @btsport @btsportufc

@btsport So my BT sport bill goes up to £30 so I call to cancel and you offer to reduce it to £15 #thanksbutnothanks

Dear @btsportfootball - I’m giving up on your pathetic #BTSport @YouTube “stream” Poor game, blurry picture, feeble analysis. I’ll leave it with you...

@btsport cancelling my service. This is shocking.

@BTCare awful service from you this evening!! We pay a lot of money for your services so we expect it to work. Most of the game missed!!

@_JasonPatrick_ @Callum705 @Jackao92 @btsport @bt_uk @btsportfootball I get this too! Had it for about a month now @btsport needs to fix it asap

@mrjakehumphrey @rioferdy5 @btsport Scholes is a terrible pundit compared to most others

@btsport can you fix your app when casting to TV please. Game casts fine but adverts keep stuttering/sound breaks up

@BTCare Yes, that they are sending a new router and it will arrive Monday. Internet went down overnight on Wednesday. I have BT the benefit of the doubt yesterday rang today and new router being sent out leaving me with no internet for 5 days. It’s just issue after issue after issue.

@BTCare Have submitted a complaint via your website so will wait for response to that. Do not have time to spend half the day on hold

@BTCare engineers been,fixed the problem,all sorted.

@KeithHuewen @btsportmotogp why do you keep calling @88jorgemartin @Jorge_Navarro9 do you not even know who is racing you idiot. Why @btsport have you I never know, you need to learn to do your job properly. #bringbackjulian you are so bad at #commentating. #terrible

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

I wish @btsportmotogp had a red button to change commentator as @KeithHuewen is so bad and rude!! #newcommentator #ruxe #shit #germanGP come on #btsport listen to all your viewers. !!!

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@BTCare But as I have said. I spoke to someone on the live chat before placing the order. I told them that I couldn’t pay the upfront cost then they suggested adding onto my next bill then paying it with the reward card. I never would have signed up if I would have known! How’s that fair

@BTCare Yes I have applied. I am a new customer and was told rather than pay for he upfront cost straight away I could choose option to pay on next bill but then could pay that off with reward card! Now first bill has come no reward card! Was not told it would take that long!!

@BTCare I was told that my reward card would help to pay the one off fee for installation on my first bill. My first bill is now £84.99 and reward card still not here and bill is due on 1st July 2018. I can’t pay it if I haven’t got that card which I was told I would have!!!!!

@bt_uk spoken to manager awaiting a further investigation, the easiest fix would be to send one of your 4G hubs to act as a stop gap for three weeks but they do not have the ability to authorise one of them apparently..... manager agreed with me it is the logical solution

@Stenbizz @meestah_sahmon @btsport @btsportufc Just spied you’re right. Might just cancel it anyway, that price means my original discount with them is worthless now.

@bt_uk I have more important issues I am So tired of this, what should be a simple thing. Leave me alone your incompetence is infectious

@bt_uk Mine drops all the time from 19MBPS download speed to about 6MBPS for about 5-10 seconds then it returns and happens again soon. Doesn’t sound that bad but as a gamer it’s very annoying but it causes getting kicked from the game and getting banned after many disconnects.

@bt_uk residential, it was on monday and everything states the new date, except the new broadband "Service due to be stopped july" "New service due to start today" awaiting a call from a manager as i have no inet

@BT someone had better pick up the phone. You’ve advised you’re putting a price increase with @btsport which fortunately allows me to exit my contract. If you don’t pick up that phone, you’ll be losing me as a customer completely let alone @btsport

Don’t you give a damn about your customers @bt_uk don’t you think when you say you are going your customers back that you should do. Ur #broadband package is a #scam from our perspective! We’ve paid more and are getting a slower service #massivefail

@Claret_Blue1978 @btsport Yeah my contract is ending next week and they can **** right off

@virginmedia I'VE VEEN TWEETING SINCE LAST NIGHT - 8 HAVE NO BLOODY SERVICE AND YOUR WEBSITE WILL MOT LET ME REGISTER MY LOSS OF SERVICES AND I SPENT AN HOUR ON THE PHONE YESTERDAY - FOR NO REASON. SORT THIS SERVICE OUT! @BT_UK @SkyUK deals please.

Thanks @bt_uk, turning a simple home move (moved upstairs where I was living) into what’s going to be a month of no internet 👍 3rd time in the past year I’ve been cut off for more than a week, just been a customer for more than 3 years...thinking of moving to another provider