Is BT (British Telecom) having an outage in Colchester, Essex, England?

@BTCare Yes, that they are sending a new router and it will arrive Monday. Internet went down overnight on Wednesday. I have BT the benefit of the doubt yesterday rang today and new router being sent out leaving me with no internet for 5 days. It’s just issue after issue after issue.

@BTCare Have submitted a complaint via your website so will wait for response to that. Do not have time to spend half the day on hold

@BTCare engineers been,fixed the problem,all sorted.

@KeithHuewen @btsportmotogp why do you keep calling @88jorgemartin @Jorge_Navarro9 do you not even know who is racing you idiot. Why @btsport have you I never know, you need to learn to do your job properly. #bringbackjulian you are so bad at #commentating. #terrible

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

I wish @btsportmotogp had a red button to change commentator as @KeithHuewen is so bad and rude!! #newcommentator #ruxe #shit #germanGP come on #btsport listen to all your viewers. !!!

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@BTCare But as I have said. I spoke to someone on the live chat before placing the order. I told them that I couldn’t pay the upfront cost then they suggested adding onto my next bill then paying it with the reward card. I never would have signed up if I would have known! How’s that fair

@BTCare Yes I have applied. I am a new customer and was told rather than pay for he upfront cost straight away I could choose option to pay on next bill but then could pay that off with reward card! Now first bill has come no reward card! Was not told it would take that long!!

@BTCare I was told that my reward card would help to pay the one off fee for installation on my first bill. My first bill is now £84.99 and reward card still not here and bill is due on 1st July 2018. I can’t pay it if I haven’t got that card which I was told I would have!!!!!

@BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved

@BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service

@BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th

@BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....

@BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers

@BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all

@BTCare distress to the person , especially if the person is elderly! Note I achieved access to the account when I called back without the date of birth but then the following issues occurred BT Customer representative receiving a call a) should be able to discuss the bill and

@BTCare in way other than just saying BT b) clarify in short why they are calling Eg we calling to discus an outstanding payment with the holder of the account c) realize that if a “customer” states on numerous occasions that they do not want to give their DOB , this may be causing

@BTCare BT Agreed you have to validate the account, surely there is more than one way to validate, eg post code , last bill cost , last phone call to who... You could argue that BT customers representatives calling should, a) validate to the customer they are calling, who they are

@BTCare It must be something major for it to be down this long, Im sorry for being snappish, we rely heavily on internet in this house for just about everything. Just want clearer info, Website said nothing for the longest, then estimated repair times plucked from a hat...frustrating.