BT (British Telecom) Outage in Colchester, Essex, England

@bt_uk Hiya, we ended up calling BT again and got some answers. Turns out there is an external problem which is due to be fixed this week. Thank you for your help :)

@bt_uk As it was before. We have been having problems for months with our connection, and are really put out that nothing seems to have been fixed today after finally having an engineer out to help. He said that there might be a problem with our router and he has--

@bt_uk The engineer. We were told when we called that our Internet was 'the worse it could be'& that we needed something on our line fixing. The engineer text me saying he ran a line test at my house and then left. Since then our Internet has still been disconnecting and is as slow--

@bt_uk hello. We were due to have our engineer out today between 8-1 to fix our Internet which we have been told is 95% in amber and working at the worst rate. I have had a text at 10:19 claiming that our service is back to normal, but no engineer has knocked on the door (1-)

@bt_uk To the mobile number, correct? I just want to make sure the mobile number is legitimate as BT have never text me from a regular mobile number before. Cheers ☺

@VinylYesPlease @bt_uk I had two yesterday. Same thing saying Amazon Prime. I need to get me a whistle or something loud to play down their earpiece then they might stop calling.

@bt_uk I have a very bad broadband connection today, trying to WFH is proving difficult. BT not says no fault but there most definitely is

@ianwtasker @bt_uk Yer, prob with a copper service

Yet another scam call from @bt_uk saying there’s an issue with my broadband. Third today. I’m not even with BT

@bt_uk can you explain why daily on your app I get “ token expired “! I am constantly having to log in. I read that there is a problem with the app. When will this be rectified ??

@bt_uk I have been trying to cancel my BTsport subscription for 40 minutes now but each time I get transferred to cancellations the line goes dead. Has happened twice now. Please advise.

Sad but our poor service from  @BT_uk  & @openreach continues, to recap ordered fibre July 16th on 7 Aug My BT website states an engineer will visit. Nobody turned up! A common event it seems 😣

Absolutely shocking "help" from @bt_uk regarding a total **** up with a new broadband/landline order leaving a grieving widow basically alone and uncontactable. Thanks.

@bt_uk Theres not, and we've been through all the steps. It's just honestly the worst Internet I've ever had.

@KarimaAfc @bt_uk My router keeps going orange and its driving us nuts. The only consistent thing about BT broadband is that its been consistently **** since we got it

@KarimaAfc @bt_uk Has yours just crashed? Mine has gone down

@bt_uk are your servers down again, no email access, waiting for an important email to come through

@bt_uk Well thanks for getting back eventually @TalkTalk quickly got back & have confirmed we will not have any service problems on Friday. I must emphasise I explained everything on the phone to your sales team who were not concerned, just wanted an order. We wait to see what happens!

@btsport Absolute joke trying to get through to BT to cancel my BT sport subscription 😡🤬😡🤬

@btsport your sound is terrible, keeps cutting out!! #BHAARS

@mana_rugby @WorldRugby @SixNationsRugby What that the 6 Nations was on Amazon this year? A streaming service with no broadcasting experience. It was **** coverage vaguely saved by the fact it wasn't double paywalled by the 1/2 arsed BTSport.

@bt_uk Just received an email advising to click a link to look at my recontract offers but it shows three accounts under my name and when I click the one which relates to my broadband, I get an error saying you can't show me my offers (same with the other accounts). Can you help?

@btsport 3 weeks in a row there's been issue watching @WWE on your channel and yesterday mid show UFC came on! Csm you please fix it? It's irritating missing parts of RAW

@OpenreachHelp Hi. My parents moved from @Plusnet FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@OpenreachHelp Hi. My parents moved from @plusnethelp FTTC to @bt_uk FTTP. It was due for install today, but BT got the dates wrong. Plusnet was cut off today and BT isn't live until mid-August. They've moved back to Plusnet, but it's ~10 days to reactivate. Can you help please?

@bt_uk No contact made this far. Unacceptable. Please advise how this can be further escalated. The mounting evidence of dreadful service from BT is truly worrying.

@bt_uk I HAVE NO SIGNAL

@bt_uk are shocking. I’m connected to Ethernet and have brought an extra wifi disc and the lag still consists when I’m the only on on the internet terrible service

@themood2020 @SkySports @btsport I wonder if the players will keep taking the knee to support the discrimination against the unvaccinated and the inequality against normal families not being able to have f#%king holiday this year

@bt_uk I need to speak to someone about the complaint. not place a new order