BT (British Telecom) Outage in West Mersea, Essex, England

@Greg__Holmes @bt_uk @OpenreachHelp I raised a complaint with them last week about my broadband constantly dropping out, heard nothing until they sent me a text just to say my complaint is closed! No investigation, no communication. Useless.

@bt_uk hi. We have a BT Infinity hub. WiFi doesn’t work when I’m in my bedroom on my iPhone. Just kicks me out and back onto 4G. On my iPod, I have to be sitting in the middle of my bed to get WiFi. I’ve tried resetting iPhone network and the hub to no avail. Might have to get +

@stevemcfc1974 @premierleague @SkySportsPL @btsportfootball @btsport Awful how it's got mate

@bt_uk hi need to cancel an order with you, what’s the phone number please :)

@bt_uk There isn’t that’s the problem... everytime the track order says update on such a date it then just says delayed. Really is disgraceful.

The sound for the manchester utd match on BT Sport 2HD live is terrible, the crowd is louder than the commentary, mind you @RobbieSavage8 is one of them so it's not all bad!! @btsportfootball @btsport

So back to the @bt_uk saga, ordered 12th sept, told engineer would install on 27th sept, no one turned up, phoned & told no network had been built & would get a phone call yesterday, didn’t happen. Called today & next update 9th November. Absolutely disgraceful.

Shocking from @bt_uk ... mum and step dad ordered broadband 3 weeks ago for new property, engineer booked for today, doesn’t turn up. Ring them and told no network is built and won’t be for a while, yet website says everything’s up and running! Complaint made.

@bt_uk Not a new build at all. Several operators ordered my broadband (phone line’s working fine) & then it kept being cancelled by the service provider. Numerous phone calls to yourselves, promised call backs didn’t happen. I gave you over 2 weeks to sort it out before going elsewhere

I would just like to thank @btcare for their helpfulness during these hard times for business......Broadband been down for two days of Ascot......no chance of taking a bet for our second busiest week of the year....workmen trying to fix problem now gone home for the day (3:30 pm)

BT sport box office. UFC numbered events being ppv this could push my subscription above £50 a month. Very bad decision @btsport @btsportufc

@btsport So my BT sport bill goes up to £30 so I call to cancel and you offer to reduce it to £15 #thanksbutnothanks

Dear @btsportfootball - I’m giving up on your pathetic #BTSport @YouTube “stream” Poor game, blurry picture, feeble analysis. I’ll leave it with you...

@btsport cancelling my service. This is shocking.

@BTCare awful service from you this evening!! We pay a lot of money for your services so we expect it to work. Most of the game missed!!

@mrjakehumphrey @rioferdy5 @btsport Scholes is a terrible pundit compared to most others

@BTCare Yes, that they are sending a new router and it will arrive Monday. Internet went down overnight on Wednesday. I have BT the benefit of the doubt yesterday rang today and new router being sent out leaving me with no internet for 5 days. It’s just issue after issue after issue.

@BTCare engineers been,fixed the problem,all sorted.

@BTCare I don't use BT mail on my phone so cannot access that as I can't remember my log in details. I had a text from Ravi on Wed but nothing since then apart from a call saying my phone line was working now. But my phone never stopped working.

@BTCare Don’t worry, I’m with Sky and they’re just as bad.

@BTCare No, I’m not wasting my time sitting on hold. I pay for a service, I’m not getting a service, it’s not for me to sort the issue out.

@BTCare Have you got a number that you don’t have to sit on hold? Tried going to the complaints part of the website, even that takes forever to load. Quick to ask to for money, not so quick to offer a service.

@BTCare I didn’t have to speak to anyone to set the account up, I don’t have the time to be sat on hold. Please either sort out the subscription on the account listed or cancel the account.

@BTCare I don’t expect to have to phone someone when I’m paying for a service. It appears that you can’t cancel subscriptions through the website. Please cancel my account GB12154750

@plusnethelp It's in husband's name so I'll let you know tomorrow. It seems it's only @bt_uk that has been out of action for over a week and it's all over our area. No problem with other internet providers.

@bt_uk Hi, you could try getting bt email to fix the problems they have. I heard this morning from several,people experiencing the same delays in email delivery.

Laughable service from @bt_uk. Just called cancellations, man on phone said he couldn't hear me, that it was a terrible line. He was coming through crystal clear. So I hung up, dialled again, was added to a queue, and then they cut me off as I waited. This is a TELECOMS company.

@bt_uk A complaint has been raised by BT and they will contact me within 7 days

@bt_uk My only issue with the situation is it would have been nice if instructions told me I had to use the ADSL filter and cable on the new box. It didn't say. So I thought wireless would work. Which panicked me when it didn't. But all is good now. Since I figured it out myself.

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk It is connected at the moment. The letter I have clearly states it is recommended that I set it up when it arrives. So that when the change over does happen. No interruption to my service will occur. It also said the new hub can run my old (current) broadband service.

@bt_uk was promised 1 years free Amazon Prime in November and now they are not honouring this! Disgusting customer service

@bt_uk I have no idea, mobile phone call on Sunday morning wasnt clear..and yes its extremely frustrating . I have been a customer for over 20 years and this really isnt accepable

@btbusinesscare Shocking service