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BT (British Telecom)

BT (British Telecom) Outage Report in Kelvedon Hatch, Essex, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Kelvedon Hatch, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kelvedon Hatch, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 5: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Kelvedon Hatch, England

The most recent BT (British Telecom) outage reports came from the following cities: Romford, Newham, Woodford Green, Chelmsford, Billericay, Loughton, Ilford, Buckhurst Hill, South Ockendon, Dagenham, Leyton, Harlow, Chigwell, Barking, and Basildon.

CityProblem TypeReport Time
Romford Total Blackout 2 days ago
Newham Wi-fi 9 days ago
Woodford Green Wi-fi 9 days ago
Newham Internet 9 days ago
Chelmsford Phone 10 days ago
Billericay Phone 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Kelvedon Hatch, England

Latest outage, problems and issue reports in Kelvedon Hatch and nearby locations:

  • jasonplom
    Jason Plom (@jasonplom) reported from Corringham, England

    @AdamPlom @btsport I can’t get through to them either... of you cancel the DD and don’t pay they just cancel ALL your services. I have WiFi with BT otherwise would do it.

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk I got a problem it's not my fault and it's not BT issue I lost a lot of Freeview channels in my flat I went to no cancel and said you can have a dish because aerials are very bad in your area where you live we've had a lot of people coming to us about the same problem

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk My housing officer told me me that this is a poor aerial for aerials free council guys out and I come fix it I also told me me that you know this is a satellite area where you live majority of the people in your streets has got dishes so I went back to my housing officer

  • thegaffaa
    TF (@thegaffaa) reported from Ilford, England

    @ajetshehu24 @btsport Hes a awful co commentator

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk There's nothing you can do it's not BT problem and it's not my problem also I'm in the contracts I have to look at other options I spoke to my neighbours in My Block and I did not know that majority of them have got Freesat an to neighbours have got and two of neighbours have sky

  • LilyMaeSmith_
    Lily Smith (@LilyMaeSmith_) reported from Chelmsford, England

    @bt_uk disgusting service for new customers. My grandparents who are in their 70/80’s ordered newest bt tv product a few weeks back ahead of them moving house. Only to find bt turned up at old address despite being told of new address and now refusing to come round TIL tues

  • RAZMIKSARGSYAN
    RAZZÆ (@RAZMIKSARGSYAN) reported from Stratford, England

    @btsport can the support team please message me

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk That's if I can get into my now TV package so I can turn on or off what I want I can't do that on the now my BT app keeps coming up that is got network problems on the app

  • KelechiAFC
    Dr. Kelechi Anyikude (@KelechiAFC) reported from East Ham, England

    @ayoalabi99 @btsport Very poor. The lack of awareness is shocking tbh.

  • JackHorrey
    Jack Horrey (@JackHorrey) reported from Chelmsford, England

    @btsport Hi,I am trying to freeze my £25 subscription but can’t reach anyone on the phone. My login details bring up my EE account which is free and I want to talk about my BT one. Help please!!

  • deingerous1
    Dein Moore (@deingerous1) reported from Stratford, England

    @bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

  • rider45
    Brian O'Keefe (@rider45) reported from Great Baddow, England

    @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

  • deingerous1
    Dein Moore (@deingerous1) reported from Stratford, England

    @BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk If I do go over to another provider I may have to cut down on my package I haven't I will not decide until later on this year

  • CGJ1973
    Colin Johnson (@CGJ1973) reported from Chipping Ongar, England

    @bt_uk hi, my BT Sport service has been switched off despite me paying until 18th September. Can this be switched back on please?

  • paulparker81
    Paul Parker (@paulparker81) reported from Basildon, England

    @minxhoney @EE @bt_uk @MartinSLewis @EE love to give you the spill even in the shop, then when you get your first bill realise it’s a load of rubbish. Happened to me twice now. I will be leaving @ee when my contract is up now. Been a customer for about 20 years.

  • a4ann
    Ann Cardus (@a4ann) reported from Brentwood, England

    @bt_uk We're having to reboot router to get things working. Twice today. Yesterday evening there was an issue too and... It's too frequent and doesn't match with the WiFi guarantee

  • uk12345
    ken (@uk12345) reported from Romford, England

    @bt_uk My houseing officer will not let me have an aerial on the roof but she did offer me a satellite dish I can have because this is a bad reception for aerials in my street and the majority of people here I've got satellite dishes or communal dishes that's what I'm trying to say

  • Morris2906
    Morris Hickey # Stay home, beat Corvid-19 # (@Morris2906) reported from Chigwell, England

    SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

  • golfingampm
    Chris Callaway (@golfingampm) reported from Billericay, England

    I only subscribe to @btsport to watch football so I may as well cancel my subscription and reconsider again in a few months.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • GlenysTaylour1
    Glenys Taylour (@GlenysTaylour1) reported

    @Bleddyn25598275 @bt_uk We've had calls like that too. As our internet provider is not BT, I just say," oh, another hoax call!" and hang up.

  • lewiwillenhall
    lewis (@lewiwillenhall) reported

    So it takes @bt_uk two and half weeks to set up my home move to then be texted on the day of line going live to that there’s an issue and to call them! 20 minutes already this morning wasted. Disgusting service

  • Joe_Roe1987
    Joseph Roe (@Joe_Roe1987) reported

    @bt_uk @O2 @giffgaff lost broadband connection and mobile network on mine & partners devices. Any help?

  • RedDevilUTD2
    Red Devils (@RedDevilUTD2) reported

    @btsport Can we have a damn explanation at least as to why you are advertising and showing that NHL is on right now but it's 5 min documentaries instead! This is rediculous

  • JDaBuddah
    J - 💙 (@JDaBuddah) reported

    @PimlicoSteve @bt_uk I'm in the same area, mines down too.

  • Browssieboy
    Browse Hosking (@Browssieboy) reported

    @bt_uk Don’t have it mine crashes the same time 3 times a day and they haven’t sorted it yet there after sales is the biggest load of crap you’ve ever seen so stay away guys

  • jassymane
    savage&sweet (@jassymane) reported

    @bt_uk yoo my broadband has gone down i’m in south london it’s been terrible and i have client meetings in the morning can you rectify this now and give me at least two months refund, this need to be sorted asap!

  • dottiepetitexo
    ❈ 💜 ᴅᴏᴛᴛɪᴇ ᴘᴇᴛɪᴛᴇ 💜 ❈ - ʟɪᴛᴛʟᴇ ᴘᴜɴᴋ ʙʀᴀᴛ (@dottiepetitexo) reported

    So, now I'm lay here on three hours sleep with a raging headache waiting for updates from the hospital because I at least have a working phone line (hey @bt_uk - get your bloody act together and fix my parents damn line like you said you had yesterday)

  • lewiwillenhall
    lewis (@lewiwillenhall) reported

    30 minutes and no answer. Absolutely disgusting service and nobody seems to care. Spent over 8 hours on the phone to @bt_uk in the last two weeks and can’t even call me back.

  • renoir79
    Olivia Herbert (@renoir79) reported

    @bt_uk our broadband has not been working for 2 days, we have been given several deadlines when we will be back online but they have passed. When will our issue be resolved, this is ridiculous.