BT (British Telecom) Outage Report in Kelvedon Hatch, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Kelvedon Hatch, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kelvedon Hatch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 10: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Kelvedon Hatch, Essex, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Ilford, Wickford, Upminster, Waltham Abbey, Romford, Newham, Grays, Brentwood, Dagenham, Loughton, Woodford Green, Basildon, Barking and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Kelvedon Hatch, England
Latest outage, problems and issue reports in Kelvedon Hatch and nearby locations:
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MadameCholet
(@PurpleDon1973) reported
from
Chigwell, England
Was eagerly awaiting broadband installation/engineer to arrive today. Nobody came. Nobody rang or emailed. I had to call you. Brand new customer. People waited in for you. This is shocking customer service @bt_uk when is the engineer actually coming???
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🏳️🌈 James 🏳️🌈
(@Verscuse) reported
from
Chelmsford, England
@KillerKoalaz @bt_uk Perhaps a device or person on your network is using it heavily at this point?
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
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Richard Burgess
(@Cover4Caravans) reported
from
Billericay, England
Why am I surprised? Online account with @btsport I can do anything other than cancel my account! At £36 a month we don’t think is good value but they make it so difficult to cancel. Shame the FCA don’t regulate them!
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Ramon Guthrie
(@Ramonnavarro) reported
from
East Ham, England
@BT_uk @BTCare @BTGroup What is happening with BT Broadband internet over the past week, why does it keep cutting off, is there a problem in the Newham, London area? #bt #broadbandissues #fixconnection
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Nick Atkin
(@NicoSCMP) reported
from
London, England
Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑
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V8 Gooner
(@GoldenGoonerlg) reported
from
Ilford, England
@holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺
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Rob Furber who will K.B.O
(@Illtydeyes) reported
from
Sawbridgeworth, England
@bt_uk I do ALL that. My point is that it is the FOURTH broadband outage this week and the FIFTH this month. | Even the mini hub was turned off!!
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MadameCholet
(@PurpleDon1973) reported
from
Ilford, England
@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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Abbi
(@profmyster21) reported
from
London, England
@bt_uk Is the wifi down in SE6???
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Marion Pettet 💙
(@MarionPettet) reported
from
Kelvedon Hatch, England
Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.
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Garry Harvey
(@Mork4mindy) reported
from
Great Baddow, England
@krishan_davis Yes, let down by @BTSport the commentary is awful and so biased with 4-5 repeats of dismissals in an over. Thank God for TMS commentary. #Awful
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Bethan Chloe
(@bethanchloes) reported
from
Billericay, England
@bt_uk do not understand the mental stress they are causing with incorrectly charging me over triple the amount they should every month. 0 help from customer services or complaints. Where do I go from here?
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Kate Austin
(@kateaustin496) reported
from
Stratford, England
@thebedfordfox @btsport Not a bad cricketer either David.
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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Mike Miners
(@theessexsog) reported
from
Billericay, England
@bt_uk will complaint VOL013-599112566910 make me the unhappiest BT broadband customer ever or do I have to add all my other complaints to win?
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daniel munn
(@dpmunn19) reported
from
Aveley, England
I am so gutted I can’t watch @WestHam all thanks to @btsport and @EE when I pay £15 a month for a service and now I can not log in because my BT ID no longer works and get told I have to wait 72 hours for it to be sorted. Absolute Joke. 😡😡😡😡
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.
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talie
(@TalieDelemere) reported
from
London, England
@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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🏳️🌈 James 🏳️🌈
(@Verscuse) reported
from
Chelmsford, England
@KillerKoalaz @bt_uk Hmm... There's various things you can try to see if it on your network or the actual connection
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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lilyhughes2020
(@lilyhughes2020) reported
@bt_uk Day 27 without internet and another phone call where your customer service team hangs up on me mid sentence. Can I please have some further help as this is ridiculous!
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Shield Pest Management
(@_ShieldPest) reported
@btbusinesscare Hi, I have had a conversation with the robot on WhatsApp, no use whatsoever. I cannot log in to the link you have sent, one of the many things I need help with and it says I can no longer direct message on the final link!
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ELM
(@Emmamoorhouse) reported
@1cornishblue @btsport BT Sport are awful!
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Liz B
(@LizBarr98512985) reported
@bt_uk @EE If you have an option to sign up with another provider, do it! I am fed up with BT wasting my time and not providing the service I am paying for. Complaint has yeilded no resolution. Totally shambolic, and appalling comms.
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Liz B
(@LizBarr98512985) reported
@bt_uk @btsport It's frustrating enough living in a pandemic and all the restrictions it brings, but BT have taken it to a whole new level. Months after being talked into getting fibre, I still don't have a proper service. My complaint has not been followed up, and I get no reply to texts.
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Dave Brown
(@davebrowntweets) reported
@bt_uk Thanks but I know how to contact BT. The problem is that I keep having to do so every couple of days spending an hour on the phone each time because @bt_uk don’t call back. The problem is when something not working, just offering the same again.
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Connie McF 🏴 🇪🇺
(@ConnielaConifer) reported
@bt_uk Thank you for your response. The issue with the BT App has been going on for a long time - the login simply doesn't work. I have previously spoken to your colleagues and it has been "escalated" as no reason for this has been found but it still isn't working. I have managed to...
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Dave Brown
(@davebrowntweets) reported
@bt_uk @bbcbitesize Unfortunately @bt_uk having detrimental effect on my kids learning by leaving us without broadband for weeks, plus impact on 2 adults working from home. Worse is the customer service, promising call backs that never happen. And hours spent ringing them and costs of phone data.
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Kaz🎁
(@KazzaY17) reported
@randomlegend @bt_uk We tend to get BT so we get BT sports included, but its ****
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Dave Brown
(@davebrowntweets) reported
@bt_uk Any chance of a solution? E.g. sorry for the problems for you and your family. Please DM me your details and I will ensure that the people who have committed to calling you back will do so within the next two hours Would that be possible?