BT (British Telecom)

BT (British Telecom) Outage Report in Kelvedon Hatch, Essex, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Kelvedon Hatch, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kelvedon Hatch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Kelvedon Hatch, Essex, England 12/02/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kelvedon Hatch, Essex, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Romford, Newham, Brentwood, Buckhurst Hill, Woodford Green, Ilford, Harlow, Wickford, Chelmsford, Waltham Abbey, Dagenham, Chingford, Basildon and Billericay.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Kelvedon Hatch, England

Latest outage, problems and issue reports in Kelvedon Hatch and nearby locations:

  • sportspsycoach Dr Linda Duffy, PhD (@sportspsycoach) reported from Epping, England

    @btsport Good statement - but do you intend to broadcast their matches.... My subscription to your service depends on it 👍🏻

  • Farah_Lou farah says (@Farah_Lou) reported from Loughton, England

    @bt_uk Two days ago, told that someone would come today from 8-1 but no one turned up and we got a text full of grammatical errors saying that the next update would be on Monday 🙃 it will be 2 and half weeks by then. It’s unacceptable.

  • FranRoss9 Fran Ross (@FranRoss9) reported from Romford, England

    @bt_uk It is placed exactly where it has always been which always worked fine.We have not built any extra walls in fact nothing has changed apart from the Strength of the Signal.

  • Bull_Diggy Bull Diggy #GSBOUT (@Bull_Diggy) reported from Chelmsford, England

    @bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡

  • RetrogamesNow Roly's Arcade (@RetrogamesNow) reported from Brentwood, England

    @BTCare we are at our wits end with your customer service. You continually cancel our appointments as you say our service is fixed but it’s INTERMITTENT! And you have already admitted it’s a terrible service, and every weekend regular as clockwork you cancel our next engineer!

  • MarionPettet Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.

  • GoldenGoonerlg V8 Gooner (@GoldenGoonerlg) reported from Ilford, England

    @holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺

  • MarionPettet Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    When you're supposed to get compensation for a missed appointment or service why do we have to "claim" it & why is the "claim" window time limited? Perhaps @bt_uk can explain, especially as they boast about it.

  • COLFESeconomics COLFESeconomics (@COLFESeconomics) reported from London, England

    @BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!

  • Huskymannia Alan Vincent (@Huskymannia) reported from London, England

    @England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

  • Nicola1117 nicola1972 (@Nicola1117) reported from Romford, England

    @bt_uk absolutely shocking customer service, major issues since we joined various promises of engineers,no show all the time and being fobbed off on the phone about problems being fixed yet nothing has changed

  • kateMorris102 Kate Morris (@kateMorris102) reported from London, England

    @bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

  • DLion1986 DreamLion1986 (@DLion1986) reported from Stratford, England

    @btsport @btsportfootball lol why can’t the commentators be honest and just say even with injuries team selection have been poor and they are a victim of there own ego!

  • Therockstar111 Rowan Richards (@Therockstar111) reported from Chelmsford, England

    @bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

  • kelly20201983 Kelly 💙 (@kelly20201983) reported from South Ockendon, England

    @bt_uk when will service be resumed in South ockendon?

  • DannyDrury Daniel Drury (@DannyDrury) reported from Billericay, England

    @bt_uk internet been down all day today, not the first time either. Both Working from home and now both lost a days pay. Really not impressed

  • Garyonline1 Gary dorrington (@Garyonline1) reported from Chipping Ongar, England

    @btsportfootball @btsport Anthony taylor if thats a penalty for PSG then the game is dead. Go and hang your head in shame

  • howiesway Darren (@howiesway) reported from Chelmsford, England

    @BTCare I have received calls 2 days in a row claiming my PC has a malware issue. I have hung up on both calls, I am assuming this is a scam. This seems to be on the increase.

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • spiderg Charlotte Bruce (@spiderg) reported

    Terrible bereavement service from @bt_uk who think it's ok to make the executor directly liable for the bill without disclosing how much it is. If e.g. no money in estate it doesn't matter. Wld need to engage a solicitor against BT company policy. Bizarre. @MartinSLewis @BTGroup

  • ash_payne_ • A S H P A Y N E • (@ash_payne_) reported

    @bt_uk after 12 months of a leased line finally being installed you left us high and dry without a router that was agreed with your sales team. Appears your project managers are willing to lose 100k in new orders / cancelled deals before dealing with it! Anyone want to help?

  • Tom_E_Burke Tom Burke (@Tom_E_Burke) reported

    @bt_uk Further more are you testing just within the confines of the BT network? The tests we’re running break out beyond so could the issue/degradation be at you gateways to the www? 🤔

  • chineseelvis Chinese Elvis (@chineseelvis) reported

    @bt_uk Broadband engineer didn't show up today but it says on your faults timeline that he did. Trying to book another slot is impossible because the case is still open. Wtf is supposed to happen here?

  • BahnstormerTom Tom Lynch (@BahnstormerTom) reported

    Hey @bt_uk and @OpenreachHelp our home internet has been down for 10 days now. You’ve assured my partner several times it’s been fixed when it hasn’t. It’s impossible for us to work from home and it’s having a negative financial impact on us. Can someone please fix this ASAP.

  • ShortAxle Andrew Charman (@ShortAxle) reported

    @BahnstormerTom @bt_uk Tom you are the latest to discover what many of us have over the years - BT is about as concerned over its customer service as Boris Johnson is about sleaze…

  • daniel_arter Daniel Arter (@daniel_arter) reported

    @bt_uk BT are sorting out my problem and should be fixed tomorrow hopefully

  • helga140465 Helen Grant (@helga140465) reported

    Bt! @BTCare hashtag BT a you are awful!!!

  • rdf_northolt Bob Ford (@rdf_northolt) reported

    @bt_uk For Croatia - just hope BT don't change their mind before next July. For Montenegro, we'll turn the phone off to avoid issues (and costs)

  • terrybeattie Terry (@terrybeattie) reported

    Anyone recommend a reliable Internet provider? @bt_uk have made it impossible to continue to work from home through their service so urgently need a reliable provider ASAP.