BT (British Telecom)

BT (British Telecom) Outage Report in Canvey Island, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Canvey Island, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Canvey Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Canvey Island, Essex, England 03/28/2024 15:00

March 28: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (10%)

    Phone (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Canvey Island, Essex, England

The most recent BT (British Telecom) outage reports came from the following cities: Grays, Chatham, Southend-on-Sea, Rochester, Leigh-on-Sea, Rayleigh, Billericay, Rochford, Gravesend, Gillingham, Basildon, Tilbury, South Benfleet, Laindon and Southminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomGrays E-mail
United KingdomChatham Internet
United KingdomChatham Wi-fi
United KingdomSouthend-on-Sea Internet
United KingdomRochester Internet
United KingdomSouthend-on-Sea Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Canvey Island, England

Latest outage, problems and issue reports in Canvey Island and nearby locations:

  • Glo_Thienel Glo Thienel (@Glo_Thienel) reported from Allhallows, England

    Hi @bt_uk @BTCare Big shout out to Garry. Excellent service, after losing Landline L & Broadband on 25thOctober, due to cables being stolen, whole village and area out. He has stay with this issue until reconnection He has called me today to confirm refund to A/C 👍 #Excellence

  • MNaylerAWS Mike Nayler (@MNaylerAWS) reported from Minster-on-Sea, England

    @thompsonm_21 If you’re going to have a player from a team being a pundit, at least have one player from each side. I’ve never heard such a one-eyed commentary before - understandable and I don’t blame the player, but we need balance @btsportrugby @btsport

  • Glo_Thienel Glo Thienel (@Glo_Thienel) reported from Allhallows, England

    Hi @BTCare Please check DM need help on confirmation of new upgrade done on Sunday, not showing on account

  • bethanchloes Bethan Chloe (@bethanchloes) reported from Billericay, England

    @bt_uk do not understand the mental stress they are causing with incorrectly charging me over triple the amount they should every month. 0 help from customer services or complaints. Where do I go from here?

  • IanMaxy94 Ian Maxwell (@IanMaxy94) reported from Billericay, England

    @bt_uk my BT Sport app on Xbox makes my TV go to a black screen whenever I load it, how do I fix this? I’ve tried uninstalling and reinstalling the app but hasn’t worked

  • TimiraosNatalia Natalia Timiraos (@TimiraosNatalia) reported from Southend-on-Sea, England

    @OpenreachHelp we’ve been waiting since October 28th (3 MONTHS!!) for @WeAreOpenreach to fix a faulty telephone pole so that @bt_uk can set up our broadband finally. 3 months with temp WiFi under lockdown, endless promised timelines, and still no sign - PLEASE GIVE AN UPDATE

  • Karbs1961 Marc Karbaron (@Karbs1961) reported from Basildon, England

    @bt_uk and to then spend 2 hours out of my day trying to ring you to corrrect your mistake. Can you Dm me please otherwise I shall be cancelling my direct debut and invoking my 14 day statutory right to cancel my contract 3/3

  • Faith17T Faith Thomas (@Faith17T) reported from Canvey Island, England

    @bt_uk I upgraded my broadband 7-1-21 had a confirmation Email that day but nothing else since have tried live chat, customer service telephone always busy I want to know what’s happening to my order and my free Brit box subscription help please

  • PeteMcCaffery20 Pete (@PeteMcCaffery20) reported from Rochester, England

    @bt_uk I appreciate your message, however after speaking to 9 advisors you won't be able to help either. I have emailed your CEO.

  • amypearson2406 Amy Pearson (@amypearson2406) reported from Gravesend, England

    @bt_uk Hi we have had an issue with our broadband for the last hour and your phone line is closed. It won’t connect we have followed the steps online but nothing. Please advise..

  • DannyDrury Daniel Drury (@DannyDrury) reported from Billericay, England

    @bt_uk internet been down all day today, not the first time either. Both Working from home and now both lost a days pay. Really not impressed

  • Cover4Caravans Richard Burgess (@Cover4Caravans) reported from Billericay, England

    Why am I surprised? Online account with @btsport I can do anything other than cancel my account! At £36 a month we don’t think is good value but they make it so difficult to cancel. Shame the FCA don’t regulate them!

  • Karbs1961 Marc Karbaron (@Karbs1961) reported from Basildon, England

    @bt_uk that this has been sorted. Just rang back a second time and after 1hr on hold the phone cut off. I am appalled at the disgusting service I have received having been a long term customer. I entered into a new contract with you I don’t expect bills for double the amount 2/3

  • CharlotteHuzzey essexgingerbread (@CharlotteHuzzey) reported from Basildon, England

    @bt_uk I am trying to cancel my service but have been waiting for an hour to be connected. Please help. Thanks

  • philjel1 Philjel (@philjel1) reported from Basildon, England

    @btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.

  • kleman14 Aaron Kleman (@kleman14) reported from Gravesend, England

    @btsport why is the sound not working on the espn channel?!

  • theessexsog Mike Miners (@theessexsog) reported from Billericay, England

    @bt_uk will complaint VOL013-599112566910 make me the unhappiest BT broadband customer ever or do I have to add all my other complaints to win?

  • CloudyThinking Gary Gould (@CloudyThinking) reported from Rochford, England

    @skytv @bt_uk Transferring to BT Fibre from Sky Fibre, Sky makes error resulting in 3 Days of no internet, no sign of resolution, no accountability, no call backs. Going to cancel Sky Q by end of day as can’t use TV services or phone which is critical as wife is @NHSuk worker

  • DanHarvey74 Harvs (@DanHarvey74) reported from Rayleigh, England

    @GaryLineker @btsport Is that your "bad" toe?

  • JohnGalley99 John Galley (@JohnGalley99) reported from Great Wakering, England

    I would sell Martial for 10 Bensons, half a lager & a packet of prawn cocktail. I’ve never seen him speak, he is slow, laziest player around and never shows any recovery. I’d go mad if I had strikers like that in my team @rioferdy5 @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • kimberrley Kimberley (@kimberrley) reported

    @bt_uk I joined your BT Broadband, and keep being informed I can collect my Reward Card, but it does not appear available to me on your website. Says I have no rewards to claim. Could I have some help with this please?

  • TamaraKohler4 Tamara Kohler (@TamaraKohler4) reported

    @bt_uk He has been on the phone with customer services for hours this morning. They have been no help - their only offer is to send out a 4G mini hub but the 4G service at the house is very weak.

  • grumpyteacher7 Mark Bishop (@grumpyteacher7) reported

    @Adam_Penning @btsport Again another stupid comment. I'm happy for schools to reopen with various measures in place. I'm looking forward to being back...

  • bonnyfechter Miss Grace (@bonnyfechter) reported

    @bt_uk is G31 still down?

  • BinxQuackery QuackeryBinx (@BinxQuackery) reported

    @btsport my app is not working on both my phone and xbox, I've tried closing and reopening and uninstalled it and both devices but still not working.

  • yehferris Ben Ferris (@yehferris) reported

    @bt_uk I think a pay rise is in order for Phil in your technical team. I spoke to him about the problems. He took it upon himself to research the issue even though I had been told it couldnt be fixed. He managed to resolve it & get speeds up to those quoted. He may of saved a customer!

  • blairman_walter Walter Blairman (@blairman_walter) reported

    Six weeks without internet is seriously causing problems. @bt_uk are really not interested and their sister company @WeAreOpenreach are not contactable. Somebody please give me a solution!!

  • Smurfpinguninja Vickii (@Smurfpinguninja) reported

    @bt_uk entire Internet has just gone down with modem having an orange light under LOS. Tried to run through troubleshooter on phone, stated they're doing work in the area then stated issue with billing (all paid) and now saying fault on line. Which is it?

  • cortina John Nevill (@cortina) reported

    @bt_uk 3 times in last 24 hours BT broadband has dropped out, are you aware of any issues in RM10 area?

  • absolutehype Paul Cooper (@absolutehype) reported

    @bt_uk I’ve spoken to the connections, value, and technical support teams. You have now seemingly closed our account and in less than 10 minutes closed our complaint. You’ve left us high and dry... BT Hotspot is less than 2mb download... GB21886464