BT (British Telecom) outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Pontypridd, Cardiff, Weston-super-Mare, Barry, and Tonypandy.

City	Problem Type	Report Time
Newport	Total Blackout	10 hours ago
Pontypridd	Internet	1 day ago
Cardiff	Wi-fi	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	3 days ago
Cardiff	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Rich M (@Smilers_Coffee) reported 4 minutes ago from Pontypridd, Wales

  @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

• 
  Jai Sullivan (@jaisullivan) reported 5 minutes ago from Cardiff, Wales

  @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

• 
  Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported 6 minutes ago from Cardiff, Wales

  @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

• 
  Max (@Max25143798) reported 7 minutes ago from Newport, Wales

  @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

• 
  Pauline Lomax (@RedhillsAnnie) reported 12 minutes ago from Cardiff, Wales

  @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

• 
  OzUrfa (@OzUrfaCardiff) reported 15 minutes ago from Beechwood, Wales

  @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

• 
  Mike Houghton (@MHswans) reported 18 minutes ago from Cardiff, Wales

  Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

• 
  Dave Maydew MW0DCM (@dave_maydew) reported 20 minutes ago from Tylorstown, Wales

  @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

• 
  Noga Fett (@darth_noga) reported 22 minutes ago from Barry, Wales

  Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

• 
  Gareth Starr (@starr3126) reported 27 minutes ago from Weston-super-Mare, England

  @bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor

• 
  Chris Murphy (@murfilicious) reported 30 minutes ago from Cardiff, Wales

  @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

• 
  Tom Neville (@TNevillee) reported 30 minutes ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Ryan Price (@ryanprice1927) reported 31 minutes ago from Llantwit Fardre, Wales

  Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

• 
  Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported 34 minutes ago from Cardiff, Wales

  @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

• 
  Leon Ip (@ippyfuzion) reported 36 minutes ago from Newport, Wales

  @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

• 
  anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported 38 minutes ago from Grangetown Community, Wales

  @btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?

• 
  Nickynackynoo (@nicnacnoopixs) reported 44 minutes ago from Trethomas, Wales

  @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

• 
  Janine Bates (@JanineBates) reported 45 minutes ago from Cardiff, Wales

  @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

• 
  Alwyn (@ibsen67) reported 55 minutes ago from Cardiff, Wales

  Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

• 
  Adam Lee (@AdamLee2011) reported 58 minutes ago from Newport, Wales

  Bt sport not working on virgin media 😡 #Btsport #virginmedia

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mini67!x (@jellywellys99) reported 8 minutes ago

  @bt_uk charging a partially sighted customer £3 for a large print paper bill after telling customer it's a free service for visually disabled customers #DISGRACEFUL then when customer calls up to query call cut short because they can't see a code in text and can't read bank card

• 
  Joey (@laggyteabag) reported 10 minutes ago

  @bt_uk Im helping an neighbour try to log into their BT account. They've set a password a dozen times, and they can log into their BT emails on a browser without any issues, but trying to log into the BT app flags an incorrect password error. Is their any guidance for this?

• 
  northern monkey (@StephenR27465) reported 13 minutes ago

  @bt_uk After spending 5 minutes on your automated system I’ve given up, let’s hope someone sues you and may be your service will improve.

• 
  Vince (@vinc3h4ll) reported 18 minutes ago

  @bt_uk don’t want you to close account! can’t login to web as your procedures require a billing account number and I haven’t had but account for some years

• 
  Restore Britain Moray (@theFMofficer) reported 19 minutes ago

  @bt_uk Hi BT. I'm eligible for BT Home Essentials, but I'm not a BT or EE customer. I need to apply online as I can't use the phone due to a disability. I can't find an online application for new customers. Could you point me in the right direction? Thanks. @Ofcom

• 
  Dean (@thekaratesuit) reported 23 minutes ago

  @ofcom you need a word with @BTCare … they mis-sold me a tariff on sep23 and have hung up, lied to me, misled me and just been outright wastes of ***** with me every time i try to fix it - literally impossible to fix their errors… BT = big tossers

• 
  Dustfuch (@Dustfuch1) reported 24 minutes ago

  @bt_uk please tell your call handlers to stop the hard sell once youve asked to leave. 4 times i had to tell them to stop trying to sell me things, and they still kept me on hold and transferred me to a "manager" to let me cancel. Frustrating isnt strong enough

• 
  Simon Mitchell (@SimonMitch1956) reported 28 minutes ago

  @herbie963 @bt_uk They make it as awkward as possible to put a justified complaint in and then give you the runaround in the hope that you give up. Wrong on my count !!!

• 
  💙Climatecrisisbeliever🐴🦄❤️ 🔸🌎🔥 (@buzyizzy21) reported 28 minutes ago

  @bt_uk I’ve now been without broadband for 23 days, thanks to your incompetence. I’ve had phone call after call assuring me you’ll fix it, texts and emails to say I’m live, yet NOTHING! Sort it out! This is down to YOU! Useless company. 🤬

• 
  Rod Robson (@rodrrobson) reported 30 minutes ago

  @bt_uk On line service wasn't very good I disconnected overnight. When I woke up I plugged it back. It's now returned to blue. All good thanks.