BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF23, CF15, CF5 and CF3.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 12/12/2025 17:20

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Pontyclun, Newport, Caerphilly, Weston-super-Mare, Cardiff, Tonypandy, Pontypridd, Barry, Porth, Hengoed and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontyclun Internet
United KingdomNewport Internet
United KingdomNewport Total Blackout
United KingdomCaerphilly E-mail
United KingdomWeston-super-Mare Internet
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • WayneHadley Wayne Hadley (@WayneHadley) reported from Weston-super-Mare, England

    @SkyCricket @BeefyBotham @David215Gower Beefy wants to travel the world promoting his @BothamWines and btw it's something very special 🍷but to call it a day with @David215Gower is a terrible decision. No doubt we will see him on @btsport or @primevideosport

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • ryanprice1927 Ryan Price (@ryanprice1927) reported from Llantwit Fardre, Wales

    Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

  • simoncoolston Simon❌ (@simoncoolston) reported from Rhoose, Wales

    @btsport box office to watch ufc is total bull shit when I pay for bt sports to watch ufc and then you pick and choose for us to pay again then for main events !! Piss take 😤! #bt #ufc

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • NYR_Jugs88 Christian Nehls (@NYR_Jugs88) reported from Dinas Powys, Wales

    Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

  • wils82 jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JadeEatsCookies quinn. (@JadeEatsCookies) reported

    @bt_uk If Thursday is the earliest it can be fixed then this is terrible service. During a cost of living crisis, I have and will lose days of pay. How will we be compensated for such?

  • 1864wrexhamafc Jose Denan (@1864wrexhamafc) reported

    @Wrexham_AFC if there was a rationale even a stupid one it would be something. all profit going to the @TheVanaramaNL for sharing ...what more do you want? common sense surely. if agreement to stream is there, can't be @btsport saying no?

  • juliewinch Julie Winchy Winch (@juliewinch) reported

    @bt_uk @BTGroup @OpenreachHelp what the hell is going on , we have fibre to the door, you send people out to install copper. Still no broadband, no one can help always 24 hours to close a job and 72 hours to switch us on. This is utter BS. I’m sure if you wanted you could get us

  • raidovermoscow Is he Slovenian? 🇦🇹 (@raidovermoscow) reported

    @AnthonyBraithw7 @jofmar1 @btsport Is that how much! I haven’t looked. Only one chance to see Rodgers. I hope he doesn’t get crocked. The protection has been light this year so far. Seems one bad sack away from being out for the season!

  • mrblurchanter Caleb Hunter (@mrblurchanter) reported

    @BTSportBoxing @btsport @JoeJoyceBoxing Great fight, awful posing at the end. Very awkward to watch.

  • Rallyman_Wales Jon Price / JJPMedia (@Rallyman_Wales) reported

    Watching the Joyce v Parker fight and the commentary from @btsport is the most one sided I've ever heard. Yes, Joyce is winning, but you'd think he was shadow boxing. Poor....

  • ARSENAL_THERAP The Arsenal Therapy Show™ 🟥⬜️ (@ARSENAL_THERAP) reported

    Pay per view boxing and you can’t get the sound right @btsport are you refunding people for this poor quality PPV freezing , no sound, then low sound then, no crowd sound then no ring announcer . This has been shambolic ! What do you think everyone ?

  • nikcoppin Nik Coppin (@nikcoppin) reported

    Just found out that last week, the @EE shop in Wembley conned my 79-year-old dad into buying broadband he didn’t want. He went in to talk to someone about his phone not working as he saw the @bt_uk sign. Luckily my brother & his partner sorted it. Disgusting behaviour from EE!

  • 606Hundred Jordan Walls (@606Hundred) reported

    @bt_uk Had my internet back for 2 months since it was out for 10 days straight and my whole internet has just cut out completely again. Extremely disappointed.

  • KingsHeadRSD King’s Head - Ravenstonedale (@KingsHeadRSD) reported

    Hey @bt_uk Why can't you do anything on a Sunday? Our Broadband is running at less than 1 Mbs (usually 70) Your service is poor