BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF5 and CF11.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 02/08/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Pontyclun, Pontypridd, Cardiff, Caerphilly, Porth and Tonypandy.

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City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomPontyclun Internet
United KingdomPontyclun Internet
United KingdomPontypridd Internet
United KingdomPontypridd Internet
United KingdomCardiff Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying

  • iainmspillane anfänglichinteressantesaberunterwältigendeslied (@iainmspillane) reported from Grangetown Community, Wales

    @btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...

  • DonKiano Don Maidment (@DonKiano) reported from Maesycwmmer, Wales

    @btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss

  • Mr_Mallett666 🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported from Newport, Wales

    @btsport sort your streaming service out 🤔

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • ferch_Cenydd Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported from Cardiff, Wales

    @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • Statto1927 Simon Hiscocks (@Statto1927) reported from Barry, Wales

    Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • starr3126 Gareth Starr (@starr3126) reported from Weston-super-Mare, England

    @bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RaeRubyRaeK RaeRubyRae (@RaeRubyRaeK) reported

    @bt_uk Don’t bother replying, I’m done with BT, when I move house I’ll have more options & BT won’t be on my list of choices that’s for sure! 37 years a loyal customer, not after 2022. I’m done!

  • jtoal85 Joe Toal (@jtoal85) reported

    @bt_uk I’m building a new house and have filled in numerous online forms to get a connection. We have tried ringing but only get a list of email addresses but got a reply to contact service provider. Can you help or point me in the right direction to get a connection in NI?

  • JohnMcArts John McMahon (@JohnMcArts) reported

    @hankspears @bt_uk @Plusnet Sorry to hear it, Hank - yes, it’s still down, but BT seem to now be addressing it as a local outage rather than a fault for any individual customer - so will hopefully be sorted soon… supposedly we’ll get a temporary 4G transmitter tomorrow. Perhaps Plusnet could do the same?

  • mrmikeyadams Mr Mike (@mrmikeyadams) reported

    @bt_uk Thanks for the offer Colleen. Like I said, only feedback is that it seems like poor form to just close a customer complaint with no feedback whatsoever

  • Nxrst1 Nxrst (@Nxrst1) reported

    @bt_uk your wifi makes me want to hang myself 99% of the time

  • nickjby Nick Buckley (@nickjby) reported

    @bt_uk just informed prices are going up 9.3% (CPI 5.4% + 3.9%) Wow! This after finding out recently that their Roam Like Home mobile service doesn’t work at all in Portugal despite claims on the website it does.

  • zzoommplc Zzoomm (@zzoommplc) reported

    @FOLLOWTHEMONK @bt_uk Hi there, we apologise, your question was read incorrectly. You do not need a landline rental to get Zzoomm. You can get a phoneline over Zzoomm should you choose to but it is not necessary for the service.

  • EPERiley Sparty Lea 💙 (@EPERiley) reported

    @Tilly5001 @OpenreachHelp @bt_uk Absolutely. Tonight at 8.38 they promised to ring. Now, at 10.55-pm- no call. They have every record about faults, engineers and my new order wrong on my account as well- every single one. I would not recommend them to anyone in any way. Totally chaotic service.

  • Tilly5001 Tilly500 (@Tilly5001) reported

    @EPERiley @OpenreachHelp Shocking lack of service from @bt_uk. What a complete waste of your time.

  • glendadavies glenda davies (@glendadavies) reported

    @bt_uk since upgrading my broadband I’ve had nothing but admin problems - 3hrs last month on phone after 1 week without broadband should have resolved billing issues but once again I’ve been charged twice!!!!!! #poorcustomerservice