BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Cardiff come from postal codes CF14, CF24, CF23, CF11, CF3 and CF5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 01/10/2026 18:15

January 10: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Porth, Caerphilly, Tonypandy, Pontypridd, Pontyclun, Weston-super-Mare, Barry and Hengoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Phone
United KingdomNewport Internet
United KingdomNewport Wi-fi
United KingdomNewport Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • wils82 jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • Statto1927 Simon Hiscocks (@Statto1927) reported from Barry, Wales

    Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • neendog Nina B (@neendog) reported

    @bt_uk my broadband was due to be installed on 7th dec..it is now 22nd dec and despite numerous calls and waiting on hold I have no internet before I’m due to spend Xmas in the flat alone..Please can you fix this (happy to give my details privately)

  • CallumHeinrich CALLUM HEINRICH (@CallumHeinrich) reported

    @bt_uk still just ignoring the problem? Cool. WE NEED HELP.

  • SamSamwhite SamSam (@SamSamwhite) reported

    @bt_uk Please can customer services contact me here

  • CallumHeinrich CALLUM HEINRICH (@CallumHeinrich) reported

    @bt_uk YOU ARE JOKING. THIS IS THE WORST CUSTOMER SERVICE HAVE EVER REVIVED. YOU HAVE TURNED OFF ALL OUR COMMUNICATIONS WITH NO AUTHORITY FROM US. WE HAVE PAID FOR ALL OUR SERVICES AND YOU HAVE JUST TURNED THEM OFF.

  • MarklovesNinty Mark (@MarklovesNinty) reported

    Well, biggest thanks to @bt_uk. Who have essentially ruined Christmas! Can’t see my family over the holidays and now I’ll have no internet either. So no games,TV, streaming and no FaceTime with family! Not to mention the gifts that rely on WiFi. Worst company ever!

  • duncanamills duncan mills (@duncanamills) reported

    @bt_uk Just checking before putting myself through the pain of changing providers after 30 years. Russell in your call centre said I cannot have Fibre 1 at £27.99 because I am an existing customer. Instead I pay £32. Do companies really still penalise loyalty?

  • AndrewRavenwood AndrewRavenwood (@AndrewRavenwood) reported

    @bt_uk You never told me you had broadband-only offers which would save me nearly £20 a month - Although there appear to be no actual details on the website for me to use as a comparison.

  • Natalie3799 Natalie Russell (@Natalie3799) reported

    @bt_uk ongoing fault with throughput issue, STILL waiting for callback from Paige M @ Liverpool office despite numerous requests. Ongoing for a month now - please CALL US BACK.

  • MartinOrigin8 Martin Smith (@MartinOrigin8) reported

    BT once again prove their inability to give customer service. Still sending a bill to the wrong address after many years of asking for it to change. Data protection? Privacy issues? @BTCare #GDPR @Ofcom

  • CallumHeinrich CALLUM HEINRICH (@CallumHeinrich) reported

    @bt_uk have made an error and not even offered a solution.