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BT (British Telecom) outages and service status in Cardiff, Wales

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Full Outage Map
  • BT (British Telecom) generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Sep 10, 10:51 AM GMT+1.
  • 50% Internet (50%)
  • 33% Wi-fi (33%)
  • 17% E-mail (17%)

The latest reports from users having issues in Cardiff come from postal codes CF3 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Newport, Tonypandy, Cardiff, Hengoed, Pontypridd, Weston-super-Mare, and Barry.

CityProblem TypeReport Time
Caerphilly Wi-fi 3 days ago
Newport Internet 4 days ago
Tonypandy Internet 9 days ago
Cardiff E-mail 12 days ago
Caerphilly Internet 12 days ago
Tonypandy Wi-fi 25 days ago

Nearby cities with recent reports

Caerphilly

1 recent signals

3 days ago
Newport

1 recent signals

4 days ago

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • julianevans11
    Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • speedupdating
    Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • lowri_anne
    lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • JanineBates
    Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • BigBernie4
    Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

  • cymruchris
    Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported from Church Village, Wales

    @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

  • Statto1927
    Simon Hiscocks (@Statto1927) reported from Barry, Wales

    Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬

  • MissESilcox
    MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • ferch_Cenydd
    Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported from Cardiff, Wales

    @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

  • Natalieball1984
    NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • WayneHadley
    Wayne Hadley (@WayneHadley) reported from Weston-super-Mare, England

    @SkyCricket @BeefyBotham @David215Gower Beefy wants to travel the world promoting his @BothamWines and btw it's something very special 🍷but to call it a day with @David215Gower is a terrible decision. No doubt we will see him on @btsport or @primevideosport

  • desta_omar
    Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • crocker74
    Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • wils82
    jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • photographyrsp
    Rob S Photography (@photographyrsp) reported from Porth, Wales

    @bt_uk I have Kevin, thanks for the reply.. is there an issue in my area?

  • RebIrvine
    Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • TNevillee
    Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • MHswans
    Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • Owen_Jenkss
    Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • johnsey80
    Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Emma_coyne73
    Emma (@Emma_coyne73) reported

    @bt_uk why do you not notify your customers via text when there’s a fault in the area? All other companies do, water electricity etc so why can’t you. Broadband been down all day & not a word from yourselves to your customers

  • ColinWBurns
    Colin Burns (@ColinWBurns) reported

    @JimSpenceDundee @WeAreOpenreach @bt_uk Spineless from those who did the damage. Whatever happened to being honest and owning up to one’s mistakes?

  • MeahCarl
    Carl Meah (@MeahCarl) reported

    @bt_uk Hi, thanks for response, are you able to give me a number to customer services... I have all the WiFi and tv equipment ready to go.... not installed, zero communication... basically left to dry and this is over a week.

  • PetecoleO
    @CyberHusky (@PetecoleO) reported

    @bt_uk Given up waiting to discuss issue you have caused! Will remember this at contract renewal time.

  • audlemagronpaul
    Paul Cawood 🇺🇦 (@audlemagronpaul) reported

    @HefinR @BTCare They are competing with @BritishGas for levels of customer engagement. It’s a close race !

  • CarolLo58903853
    Carol Lord (@CarolLo58903853) reported

    @bt_uk is there a broadband issue in some areas this pm? The call delay suggests yes. I can't stand at the top of the garden for 90mins to wait for a call back from you and 'WiFi calling' indoors obviously isn't working. Very frustrating 😕

  • maskcempt
    Professor Bu’Ger De Fino ™️🥶 (@maskcempt) reported

    @maisiethetortie @NLeespeaking We (@bt_uk) have to ‘send a text’ to the 3rd party mobile phone that IS working, so we can continue this conversation about the actual BT landline not working. We’ll spend the next 15 mins sending silly codes to the only WORKING telephone !

  • _JoshDenham
    Josh (@_JoshDenham) reported

    @bt_uk So the service is down according to the website, but nothing anywhere before logging into my account, or yourselves here, acknowledged that beforehand. When can I expect my access to the broadband to be back?

  • KHC99d
    heebee (@KHC99d) reported

    @bt_uk @Xkay26x Our mother has been waiting weeks and let down on numerous occasions. Told to escalate. Escalating doesn’t make a difference. Same with our work contract - nobody cares and they re not to be trusted anymore. Since EE took over they’re appalling

  • SemiEssessi
    Sem Essessi (@SemiEssessi) reported

    @bt_uk your CEO is a ******. he should be checking that customer service works at least once a week himself personally to stay on top of it. its easily fixed. he needs firing asap. gross negligence and probably misconduct for leading it here