BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF23, CF11, CF15, CF5 and CF3.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 12/13/2025 11:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Pontyclun, Caerphilly, Weston-super-Mare, Tonypandy, Pontypridd, Barry, Porth, Hengoed and Penarth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomPontyclun Internet
United KingdomNewport Internet
United KingdomNewport Total Blackout
United KingdomCaerphilly E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • wils82 jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

  • WayneHadley Wayne Hadley (@WayneHadley) reported from Weston-super-Mare, England

    @SkyCricket @BeefyBotham @David215Gower Beefy wants to travel the world promoting his @BothamWines and btw it's something very special 🍷but to call it a day with @David215Gower is a terrible decision. No doubt we will see him on @btsport or @primevideosport

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • ryanprice1927 Ryan Price (@ryanprice1927) reported from Llantwit Fardre, Wales

    Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • simoncoolston Simon❌ (@simoncoolston) reported from Rhoose, Wales

    @btsport box office to watch ufc is total bull shit when I pay for bt sports to watch ufc and then you pick and choose for us to pay again then for main events !! Piss take 😤! #bt #ufc

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ebayforme1 ebayforme (@ebayforme1) reported

    @dollytwh @bt_uk Agree 100% I don’t think they give a dam to be honest wasted a whole day today trying to get them to fix our connection their engineer broke yesterday!!

  • dollytwh Jean Parmesan (@dollytwh) reported

    @bt_uk Tell me one thing, under what circumstances will you start to send engineers to customer’s homes? Why when other businesses can and have adopted COVID secure practices have you lot just said, sorry we don’t do that anymore? How long will it be before an engineer can visit me?

  • jenijones40 Jeni Jones (@jenijones40) reported

    @btsport absolutely appalling service from you continually for sports channels. My husband far too polite - waste of money and time. Every time try to watch something there is no service and followed by umpteen minutes on the phone trying to sort it out! #sendanengineer

  • markbtuk Mark (@markbtuk) reported

    @AmyRoseAlder @WeAreOpenreach Did you get a reply to this Amy? Is @bt_uk your service provider?

  • Grudge606 Grudge606 (@Grudge606) reported

    @LFC @fcmidtjylland What a joke of a penalty. No replays either. @btsport - please get rid of Peter Walton - he hasn't got a single - VAR DECISION - right. Chats utter garbage. Fully

  • Dolly_Darren Darren 🏳️‍⚧️ (@Dolly_Darren) reported

    About to have a conversation with @bt_uk about our appalling broadband service over the past week or so. This should be fun as we have history...

  • Ronan_Kelly_89 Ronan kelly (@Ronan_Kelly_89) reported

    @Peety_Editor @btsport The worst part is that the referees don’t even know the rules anymore, they are just as confused as anyone else. #shitshow

  • dollytwh Jean Parmesan (@dollytwh) reported

    @bt_uk Your complaints team have already told me you can’t help. Just got to live with what we have following a house move which doesn’t work.

  • markhoundhine Mark Hine (@markhoundhine) reported

    So it transpires that @WeAreOpenreach aren’t carrying out the work I need due to current Covid restrictions & @bt_uk didn’t know! Very poor communication from both companies not only with each other but also to the end user, it only took 5 unattended appointments to be told! #bt

  • ProsecuteThugs Remove BLM, Antifa & Islamist Extremists (@ProsecuteThugs) reported

    Regarding last nite's incident in #paris at the Champion's league fixture : the romanian offficial was not referring to a PLAYER. He was referring to one of the COACHES. Who obviously didn't have a NAME or NUMBER on his shirt to identify him by - @btsport @btsportfootball