BT (British Telecom) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF14, CF24, CF23, CF11, CF3 and CF5.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Pontypridd, Cardiff, Porth, Caerphilly, Tonypandy, Pontyclun, Weston-super-Mare, Barry and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Pontypridd |
Internet | |
| Pontypridd |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Martz
(@martzreed1975) reported
from
Cardiff, Wales
@btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Dave Bowden
(@DaveBStDW) reported
from
Cardiff, Wales
@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Han🏴
(@Hanlccook) reported
from
Cardiff, Wales
@bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?
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Han🏴
(@Hanlccook) reported
from
Caerphilly, Wales
@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Leon Ip
(@ippyfuzion) reported
from
Newport, Wales
@bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!
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Greg (Big Bernie) MW7BUF 🏴 🇵🇸
(@BigBernie4) reported
from
St. Julians, Wales
@bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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Don Maidment
(@DonKiano) reported
from
Maesycwmmer, Wales
@btsport The worst and toughest customer service experience I’ve ever had. 40 minutes of my life talking to an operator that had got no nearer to resolving my issue. Absolute awful service. Just ordered the monthly package tonight, paid £25. cancelled same night at a £25 loss
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Darren Little
(@Npteggchaser) reported
from
Victoria, Wales
@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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Jai Sullivan
(@jaisullivan) reported
from
Cardiff, Wales
@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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anfänglichinteressantesaberunterwältigendeslied
(@iainmspillane) reported
from
Grangetown Community, Wales
@btsport Having a few audio issues with the commentary here. A few words are getting garbled and I can’t understand most of what they’re saying. Can you ask Fletcher to take his tongue out of Messi’s arse and that should clear it all up?
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Steve Johns
(@johnsey80) reported
from
Cardiff, Wales
I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Jack Rickus
(@4rickus4) reported
from
Saint Nicholas, Wales
@EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Gareth Starr
(@starr3126) reported
from
Weston-super-Mare, England
@bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor
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Gavin
(@GhGriff27) reported
from
Cardiff, Wales
@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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NATALIE BALL 🛡️
(@Natalieball1984) reported
from
Cardiff, Wales
@bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!
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Sam Smith-Higgins
(@SamSmithHiggins) reported
from
Henllys, Wales
Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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⭐Marcus G.⭐
(@mark395625) reported
@bt_uk Hey, reported several crank calls from 01202143266, can you help stop them?
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(((StarrFaithful)))
(@StarrOutlook) reported
@bt_uk Thank you, I did and it said nothing. However I did a line check and it said there was a problem. Confusing. Hopefully it's being sorted now
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Rebecca
(@Beckyyy1993) reported
@bt_uk I’m due an upgrade in February 2022 but the iPhone 13 isn’t on BT mobile but it’s with EE but I don’t want the EE network as I moved from them to BT how do I upgrade to iPhone 13 on BT network?
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Dawn Bainick
(@dab_45) reported
@bt_uk Just been cut off while speaking to William at customer service was hoping to be transferred to Jordan do these peopleeven exist !!
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Siobhan #wewontakeloans
(@Shagan_Gooner) reported
@bt_uk We have been without a working landline for a month!! Why am I paying for a service I can’t use and that is causing my 84 year old Nan to run up horrific bills as she has to ring me mobile constantly! ONE MONTH!
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Anne Graham
(@AnnaGra65143872) reported
@bt_uk Consumer-resolutionteam Suzanne Perry tells me she has done a referral to BT Openreach response time 7 days. No copy of referral, no contact details, no idea when the 7 days run from. No confidence it was done and she closes my 'complaint'. Abandoned without resolution.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@bt_uk Help...I'm currently on the website trying again to upgrade my current SIM only deal I have with you (I'm WAY out of my original 12 month contract) 1/2
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Mary Gater
(@M4ryGater) reported
@bt_uk I hate to be a pain in the arse but really? We have told you FOUR times my father died in February your letter last week with the words 'we're sorry to see you go' made my blood boil NOT AS FECKING SORRY AS WE WERE ... get your **** together? #justasuggestion #crass
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AM
(@itsmeitsmeandy) reported
@bt_uk is annoying though he upgraded me from 4 to 10 gb but i bet i never use more than 2 gb i just more or less agreed to stop him mithering now im stuck with ee , there needs to be law when people phone for assistance you are not allowed to push sales on them
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Helen Richmond
(@helenrichmond70) reported
@bt_uk do you think keeping people on hold to your fraud department for 48 minutes with no human being shows your concern about banking safety? I’ve had to hang up now so will start the whole rigmarole again in the am. Not happy. It’s a bloody fraud department ffs.