BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF10, CF14, CF11, CF15 and CF23.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 09/01/2025 18:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (57%)

    Internet (57%)

  2. E-mail (13%)

    E-mail (13%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Pontypridd, Cardiff, Weston-super-Mare, Newport, Porth, Hengoed and Worle.

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City Problem Type Report Time
United KingdomCaerphilly Wi-fi
United KingdomPontypridd Total Blackout
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCaerphilly Internet
United KingdomCardiff Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • ippyfuzion Leon Ip (@ippyfuzion) reported from Newport, Wales

    @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Just messaged but I would still like to cancel at this point

  • cymruchris Chris Griffiths 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cymruchris) reported from Church Village, Wales

    @bt_uk I've just released I'm being charged for a sim that I asked to be disconnected months ago. Can you help please?

  • Natalieball1984 NATALIE BALL 🛡️ (@Natalieball1984) reported from Cardiff, Wales

    @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Cardiff, Wales

    @bt_uk Hey there! No it’s still not working 🥺 however, I’m moving out of my house tomorrow and Into my new one. I’ve already spoke to an advisor about this a few weeks back but I’m not sure what to do? There’s no point ringing for an engineer when I’m moving. Shall we DM?

  • darth_noga Noga Fett (@darth_noga) reported from Barry, Wales

    Absolutely shocking service from @virginmedia a 47% price increase for a customer of over 25 years and would rather lose a customer than give us a deal that new customers get. @BTCare @SkyHelpTeam can you do any better?

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • johnsey80 Steve Johns (@johnsey80) reported from Cardiff, Wales

    I'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk If you provided the service I’m paying for I wouldn’t have to use my mobile data. I’m meant to be working from home tonight and tomorrow night. Do you want to tell my boss I can’t because I don’t have sufficient internet access??

  • MissESilcox MissESilcox (@MissESilcox) reported from Cardiff, Wales

    The ref and VAR taking so long to come to a decision has broken @btsport #Victory #ALeague

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales

    @Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?

  • jaisullivan Jai Sullivan (@jaisullivan) reported from Cardiff, Wales

    @MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.

  • SamSmithHiggins Sam Smith-Higgins (@SamSmithHiggins) reported from Henllys, Wales

    Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

  • Smilers_Coffee Rich M (@Smilers_Coffee) reported from Pontypridd, Wales

    @btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it

  • RebIrvine Rebecca Irvine (@RebIrvine) reported from Cardiff, Wales

    @bt_uk on our 30th cal day with no Internet; BT advisors have stated the fault is with @OpenreachHelp but your Internal systems are not talking to oneanother effectively leaving us with no information on the nature of the problem. The estimated fix date goes up weekly. Ideas?

  • BigBernie4 Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported from St. Julians, Wales

    @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

  • Gavinallen Gavin Allen (@Gavinallen) reported from Cardiff, Wales

    @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

  • TheExiledRobin The Exiled Robin (@TheExiledRobin) reported from Llantrisant, Wales

    If it wasn’t bad enough watching this it’s made so much worse with this TV coverage. Please never let BT Sport have cricket again 😩 @btsport #ashes @Channel7

  • julianevans11 Julian Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@julianevans11) reported from Cardiff, Wales

    @bt_uk How about you just provide the service we’re paying for…

  • Hanlccook Han🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Hanlccook) reported from Caerphilly, Wales

    @bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • themightylich richard varley (@themightylich) reported

    @bt_uk Intermittent broadband. We get it’s never going to be quick but we expect a reliable service. it’s off far too much and I would like to work from home but far too often rely on my personal 4g data on my mobile

  • 1andrewantoniou Andrew Antoniou (@1andrewantoniou) reported

    @bt_uk Extremely rude manager called David. Kept me on hold for 1 hour and 16 minutes. Disgusting. He should not be a manager. Patronising, unhelpful. BT, you need to put your staff through more training. Dreadful

  • Orchardcomputer Orchard Computers (@Orchardcomputer) reported

    @btbusinesscare Yes - get your incompetent organisation to treat its customers with respect! And no I don't want to send you a private message so your pathetic treatment of your customer is hidden BT are a disgrace!

  • 1andrewantoniou Andrew Antoniou (@1andrewantoniou) reported

    @bt_uk What is the email address to send a complaint to ?

  • mrshayleyirons HI Marketing Ltd (@mrshayleyirons) reported

    @bt_uk Being mis-sold a boardband & TV package & customer service!

  • Helga68 Helen Blake (@Helga68) reported

    @bt_uk Hi. Still having issues. I got a FB Messenger call while my husband was on a Teams call and it kicked him off his call and crashed.

  • CloughMark Mark Clough (@CloughMark) reported

    @bt_uk No, it's not completed, somebody marked the new eqpt that was being sent as arrived and nothing here and I've still not had a call about my overall lack of service & complaint i put in. Read the notes, it's atrocious

  • Orchardcomputer Orchard Computers (@Orchardcomputer) reported

    Never trust @btbusinesscare we did and are now suffering for it. They are totally incompetent and don't give a damn about their customers #pathetic

  • funeralballx Jordy 🦇 (@funeralballx) reported

    It's nice to know @bt_uk close complaints without even talking to the customer. Calling me twice without warning and leaving voicemails to a call centre number does not count as communication. Especially when 2 of those calls are to the WRONG person in the household.

  • WestLancsUK Neil 'Woody' (@WestLancsUK) reported

    @bt_uk need help with the my bt app...no matter how times I try, it will never let me log in.