BT (British Telecom) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF5, CF23, CF3 and CF15.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (6%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Pontypridd, Newport, Caerphilly, Pontyclun, Ynysddu, Porth and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Total Blackout | |
| Pontypridd |
Internet | |
| Newport |
Internet | |
| Pontypridd |
Internet | |
| Caerphilly |
Internet | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
Commentator on this match just apologised if any Portuguese speakers are hearing any “fruity” language as can hear players clearly. Going to be a nightmare for @SkySports @btsport commentators when UK football restarts. Will be continually apologising for bad language 🤬
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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jamie wilson
(@wils82) reported
from
Weston-super-Mare, England
@bt_uk To cancel my broadband
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Steveo Davies
(@STEVEOLUCKY7) reported
from
Caerphilly, Wales
Wtf @btsport watched the @ufc main event this morning on record from last night and the recording ends at the last bell , I dont even get to see the winner of potential FOTY...
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Marc ⚒🦉
(@FrenchyWHU) reported
Engineers dealing with an external problem with my broadband, they said it’s fixed on the account and closed the case. How about asking us if it’s fixed?? Still getting 6mbps so no it’s not fixed… Thursday is the timescale they have given us. Last chance @BTCare
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Jamie Comer
(@jcome7) reported
@bt_uk Hi @bt_uk I got referred here from Trustpilot. Don't suppose you will sort my issue but you wrongly took £463 from my acc by direct debit just after Xmas. Contacted the billing team & they promised the money would be credited back on my final bill, but of course it wasn't.
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Gordon
(@gordonbrown505) reported
@bt_uk I have now been waiting three weeks for a reply or even acknowledgement to my complaint. You told me my case was closed without giving a reason. ref VOLO13-742607848987
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-on a beach-
(@iamonabeach) reported
@bt_uk ...or, as you said you were looking to help, you could contact the PCS team on behalf of all of the disgruntled residents of Edinburgh who are fed up with BT's lack of action in removing their delapidated public phone boxes. Thanks. cc @cllrcammyday
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Nxrst
(@Nxrst1) reported
@NoContextBrits i can vouch virgin sucks, @BTGroup sucks too @bt_uk L scamming *******
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BT Business Care
(@btbusinesscare) reported
@angleseybird @OpenreachHelp Hi, I'm so sorry to hear all this. If this is about a BT Business account could you please send us a DM with your full name, address, account number and mobile contact number so I can help. If this is for your home account can you DM @BT_UK and they will help. Thank you so much.
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Gary Pine
(@garypine) reported
@btbusinesscare Given issues with access to email, just had cause to use your online chat support service which was DREADFUL ... bounced from agent to agent ... no resolution ... call back suggested in FOUR HOURS
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Brooksy
(@andybrooks69) reported
@bt_uk engineer didn’t show today despite an appt between 8am - 1pm. Took a day off for you to fix a fault. How do I claim compensation please. Oh and I still haven’t heard a thing and certainly no apology.
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Kimberly
(@kimtella_187) reported
Imagine, BT sent me x3 SIM cards and said they were free and that I would not be charged until they were activated (which I never activated). To then find out 18 months later they had charged me £30 a month for them!!!!! £500 later 🥺😔 @BTGroup @bt_uk
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Toffee Balboa™ UTFT !
(@steved_GT) reported
@bt_uk The BT Virus Protect app isn’t working on Android. I sign in and get a server error and Try Again Later message. Are you fixing ?