BT (British Telecom) Outage Report in Cardiff, Wales
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The latest reports from users having issues in Cardiff come from postal codes CF14, CF24, CF23, CF3 and CF11.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Caerphilly, Tonypandy, Cardiff, Pontypridd, Pontyclun, Weston-super-Mare, Barry, Porth and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Caerphilly |
Wi-fi | |
| Tonypandy |
Wi-fi | |
| Tonypandy |
Total Blackout | |
| Newport |
||
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Dafydd Lewis
(@dafyddlewis82) reported
from
Ynysybwl, Wales
@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Richard A. Hughes
(@ricardofodol) reported
from
Llanharan, Wales
@VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor
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Annette Pritchard
(@touristory) reported
from
Barry, Wales
With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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Giggsy
(@DjGiggsy) reported
from
Cardiff, Wales
Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Jo
(@rubyrockcake111) reported
from
Barry, Wales
@bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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jamie wilson
(@wils82) reported
from
Weston-super-Mare, England
@bt_uk To cancel my broadband
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly West
(@KellyWe37295611) reported
@bt_uk She has had I believe two engineers out and it has got to management stage. Daniel Cox is who is dealing (or not dealing) in this case.. she never gets the call backs she is promised and she works from home some days and is losing an extreme amount of wages due to no internet
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James Dreyfus
(@DreyfusJames) reported
@bt_uk It IS dreadful. DMing you now. Will delete my tweet when you’ve assured me that you will fix it.
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Bigwows is elsewhere too (🦣🏴)💚🤍💜
(@bigwows) reported
Hey @btsport please can you fix the filtering on your ‘What’s On’ page? It suggests that Serie A is the only footie on in the next 30 days.
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Lily London
(@lilypatious) reported
.@bt_uk @openreach Ver disappointed in your service. Booked an engineer to fit new wifi yesterday, they never turned up - no explanation. Now we aren’t being offered another engineer appointment until the 27th of Jan. My partner works from home so that’s 16 days of no work? Huh?
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OnlyMe
(@JustBusyWriting) reported
@DreyfusJames @bt_uk Had issues for years with BT unfortunately due to reliance on old copper based cables that really aren’t fit for purpose in internet times. Every time it rained, the connection went. We changed supplier and had fibre-to-the-door cables fitted. No problems since.
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It's Me 🇬🇧
(@mamamusey) reported
@DreyfusJames @bt_uk Learnt that many many years ago. Haven’t been a customer of theirs for 12 years. They are AWFUL aren’t they! 🤯
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Rosie Watson
(@Trundling17) reported
@bt_uk I live in a small block of5flats and we share same access point. The problem started when openreach connected my neighbour2BT broadband. It coincided with me being disconnected from @sky.com It was the same engineer on both occasions (BT connection and unsuccessful reconnection)
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AFY B
(@MRAFYB26) reported
@bt_uk Nope, they said they would call me today at 12, nothing. Imagine if I had breached the contract, you’d chase me for every penny of the contract. I’ll be making a formal complaint
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Craig ⚙
(@CMGilfoyle) reported
@OpenreachHelp @bt_uk are my provider. Update is the fix for Monday AM. It’s been down since Wed AM. They have contacted you and that the issue is “awaiting access” to a manhole for fibre node. I’m pretty sure that the fibre node feeding my property is outside my house so access isn’t an issue!