BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF14, CF11, CF23 and CF15.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 12/20/2025 18:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Tonypandy, Pontypridd, Pontyclun, Caerphilly, Weston-super-Mare, Barry, Porth, Hengoed and Penarth.

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City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomTonypandy Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • wils82 jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Calvin38152977 Calvin (@Calvin38152977) reported

    @bt_uk would it be easier to tag the police into this post? Fraud on my account and I am on day 4 with noone willing to help me get this issue resolved

  • kit_hawkins Kit Hawkins (@kit_hawkins) reported

    @ayobamikale @bt_uk there was a problem last night with the enhanced player - you could still watch on Standard player though?

  • cupsoftherosay_ blasian. (@cupsoftherosay_) reported

    @StocksColin @btsport "cowardly" no, it's not offensive if I said "no offence" and stupid question doesn't mean you're stupid, and stupid is not an insult.

  • alunvaughan alunvaughan (@alunvaughan) reported

    @bt_uk Is there anyone I can report a company claiming to be BT please? I am getting daily scam calls regarding alleged internet problems

  • cupsoftherosay_ blasian. (@cupsoftherosay_) reported

    @Dan_idiot1 @btsport boring = farmer's league. the Premier League would never

  • alibud87 Ali Lynch (@alibud87) reported

    @77thomo @btsport I think one of the issues here is this backwards misogyny from male members of the media and or ex pros who feel the need to defend Female pundits without them requesting it. (Part1)

  • StocksColin Chest Rockwell (@StocksColin) reported

    @cupsoftherosay_ @btsport The word ‘stupid’ is an insult and saying no offence is meaningless when the person you are saying it to takes offence

  • inglebyblue Richard Evans (@inglebyblue) reported

    @neal_army @bt_uk Same issues. Third visit by engineer today. Sending me another hub. If you aren’t getting your broadband speed you are entitled to compensation.

  • CeriMorgan Ceri (@CeriMorgan) reported

    @bt_uk Hi, I keep getting letters for a previous occupant. I've tried returning them as "no longer at address" but it doesn't work. Please can I DM you a photo of the letter so you can stop them? Thank you

  • 5HBG G (@5HBG) reported

    @btbusinesscare Good morning. Email rec'd 12/20 about a complaint I had made (I hadn't). Second email rec'd 01/21 telling me I had spoken to someone and my complaint was resolved. Neither is true. I asked for details of both my complaint & the conversation, but still no reply.