BT (British Telecom) outages and service status in Cardiff, Wales
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Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Cardiff, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Jun 14, 11:51 AM GMT+1.
- Internet (72%)
- E-mail (8%)
- Wi-fi (8%)
- Phone (8%)
- TV (3%)
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF23 , CF11 , CF14 , CF3 and CF15 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Barry, Hengoed, Newport, Caerphilly, Weston-super-Mare, Pontypridd, and Ystrad Mynach.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 1 day ago |
|
Cardiff
|
TV | 4 days ago |
|
Cardiff
|
Phone | 5 days ago |
|
Barry
|
Internet | 5 days ago |
|
Cardiff
|
Phone | 7 days ago |
|
Hengoed
|
8 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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BT (British Telecom) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Dave Bowden (@DaveBStDW) reported from Cardiff, Wales@bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk
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Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales@VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor
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Nörm•i•am (@storrmin571) reported from Cardiff, Wales@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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Gerald J Davies (@GerJDav) reported from Caerphilly, Wales@bt_uk @btbusinesscare Any chance you can help @btbusinesscare ? It’s so annoying
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🏴☠ Mr Mallett ☠🏴 (@Mr_Mallett666) reported from Newport, Wales@btsport sort your streaming service out 🤔
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Gavin (@GhGriff27) reported from Cardiff, Wales@btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.
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Rob S Photography (@photographyrsp) reported from Porth, WalesDear @bt_uk It has been over week since I’ve had a mobile signal at home! My postcode is CF39 9HL - I had to find out for myself that maintenance is being carried out to rectify a problem, what’s happening now? Also, will I get a refund? Thank you!
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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Alwyn (@ibsen67) reported from Cardiff, WalesJust reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code
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Jai Sullivan (@jaisullivan) reported from Cardiff, Wales@MicrosoftHelps Hi, it was bought via @BTCare on 19/10/2020. The model is 1679 and it’s definitely not as a result of any settings issue. It’s a physical problem with the device.
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Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Pauline Lomax (@RedhillsAnnie) reported from Cardiff, Wales@Sean4Llandaff @cardiffcouncil There is work happening updating the @bt_uk network on Ely Rd. The newly multi-patched surfaces are now uneven trip hazards. In France councils coordinate with utilities, so that the paths are not lifted and patched continuously. Can we do better?
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales@bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each
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Steve Johns (@johnsey80) reported from Cardiff, WalesI'm not a @bt_uk customer but spoke to Payel via their chat service today to help my sister out. Above and beyond customer service, a credit to the company. Thank you Payel & BT
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Rich M (@Smilers_Coffee) reported from Pontypridd, Wales@btbusinesscare Bt business 0800800156 they said they would call back if the line got disconnected. No call back was received. I'd like to cancel the service please as I was hoping to postpone the installation but after a disappointing experience would prefer not to continue with it
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Han🏴 (@Hanlccook) reported from Caerphilly, Wales@bt_uk the light on my hub is purple and has been all afternoon. I’ve turned it on and off multiple times. Still no internet. Can someone help me please!
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Darren Little (@Npteggchaser) reported from Victoria, Wales@bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.
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James Moss (@UKEmpLawyer) reported from Allt-yr-Yn, Wales@omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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June Marsh (@JuneMar68456333) reported@bt_uk is bt email down today? No emails received since midnight which is very unusual.
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Welsh1 (@D1Bluebird) reported@bt_uk Yes, BT is the service provider. BT need to exclude faults in the area and to be honest you should run tests. I've just tried to ring the Restaurant and the line is still constantly engaged. Ring the number yourself Come on BT go the extra mile. Support local businesses.
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Dave R (@daveRessex) reported@bt_uk I see other people are having problems logging into BT email. The status is "We’ll be right back. Sorry, but we’re doing some maintenance on the site at the moment. It should be back...in a short while." How can you be doing "maintenance" in the middle of a working day?
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Amanda Eastwood (@eastwap) reported@bt_uk I will never call BT again, it’s not worth the stress it causes. Very uneducated customer services. Have consistently been told incorrect information and no communication back. The apparent ‘complaints’ investigator I spoke to yesterday hadn’t even investigated my complaint.
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DomJo (@DomusCaligari) reported@RichardLatto @bt_uk Ah, I'm glad it's not just me, here's hoping for a fix soon.
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💫Adam👀 (@The_Change_666) reported@bt_uk Internet seems to be back on now, this is the 4th outage in 2 weeks! Something is going on!
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Richard Latto (@RichardLatto) reported@DomusCaligari @bt_uk Still broken - come on BT!
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🐧 Me Might be Animal! 🐧 (@me_not_animal) reported@bt_uk It was escalated to a complaint yesterday, but due to your systems been down nothing happened. Just come off a call from them this morning and they have an engineer booked for TUESDAY, assuming the turn up this time and fix the fault, that’s 20 days you’ve left a know vulnerable
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GM Mark Howitt (@MarkHowitt) reported@bt_uk Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!
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gary tordoff (@chinleyman) reported@bt_uk I have norton up and running no problem but to load to phone its asking for the key