BT (British Telecom)

BT (British Telecom) Outage Report in Cardiff, Wales

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The latest reports from users having issues in Cardiff come from postal codes CF24, CF23, CF14, CF11, CF5 and CF3.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Cardiff, Wales 02/01/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Caerphilly, Newport, Cardiff, Porth, Pontypridd, Pontyclun, Tonypandy and Weston-super-Mare.

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City Problem Type Report Time
United KingdomCaerphilly Total Blackout
United KingdomNewport E-mail
United KingdomNewport Internet
United KingdomNewport Phone
United KingdomCardiff Internet
United KingdomNewport E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • markygee6 markg (@markygee6) reported from Cardiff, Wales

    @btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • NYR_Jugs88 Christian Nehls (@NYR_Jugs88) reported from Dinas Powys, Wales

    Let’s hope the UK market won’t tolerate the greed from @btsport and let’s hope that the ratings were poor. #GreedyBTsports

  • WayneHadley Wayne Hadley (@WayneHadley) reported from Weston-super-Mare, England

    @SkyCricket @BeefyBotham @David215Gower Beefy wants to travel the world promoting his @BothamWines and btw it's something very special 🍷but to call it a day with @David215Gower is a terrible decision. No doubt we will see him on @btsport or @primevideosport

  • rubyrockcake111 Jo (@rubyrockcake111) reported from Barry, Wales

    @bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.

  • wils82 jamie wilson (@wils82) reported from Weston-super-Mare, England

    @bt_uk To cancel my broadband

  • Max25143798 Max (@Max25143798) reported from Newport, Wales

    @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor

  • simoncoolston Simon❌ (@simoncoolston) reported from Rhoose, Wales

    @btsport box office to watch ufc is total bull shit when I pay for bt sports to watch ufc and then you pick and choose for us to pay again then for main events !! Piss take 😤! #bt #ufc

  • dave_maydew Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales

    @bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • dafyddlewis82 Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales

    @bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it

  • touristory Annette Pritchard (@touristory) reported from Barry, Wales

    With no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK

  • ryanprice1927 Ryan Price (@ryanprice1927) reported from Llantwit Fardre, Wales

    Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • RogeeDave2 Dave Rogerson (@RogeeDave2) reported

    @TerryWhenman @bt_uk I have exactly the same issue. Same channels missing so I am missing the Tennis 😞

  • greg9rovers Greg Wallace (@greg9rovers) reported

    @bt_uk No faults listed. No internet connection. Every colour under the rainbow, both still and flashing. The only colour missing is a blue solid one. (Mainly flashing purple and then orange). Prices went up, service went down. Zero surprises there.

  • DaveClarksonAUS David Clarkson (@DaveClarksonAUS) reported

    @andysc @bt_uk @OpenreachHelp My wife was so frustrated with an ongoing call centre/engineer disconnect, she ran into the road and flagged down a Virgin van that happened to be passing and arranged to switch. True story!

  • andysc Andy Stanford-Clark (@andysc) reported

    @PeteLomasPi @bt_uk @OpenreachHelp well, they did actually come and fix the severed fibre yesterday… but my CPE/OTU/fibre modem thingy still isn’t connecting.

  • tacootje Taco de Vries (@tacootje) reported

    @andysc @bt_uk @OpenreachHelp I remember my own horror when my fiber to the home in Kingston Upon Thames with Virgin stopped working and i called them and they told me to expect someone in 6 weeks. When I lived in NYC, similar problem addressed same day! Whazzup UK?

  • AAndyhiggie60 andyhiggiejft96 (@AAndyhiggie60) reported

    @CharlieFitzh @btsport My god you sad person of a man prob a rent boy big with talk never say it to ones face big ******* prick i know make out your a hard man not likr most rent boys 10 yrs rent boy fan

  • RogeeDave2 Dave Rogerson (@RogeeDave2) reported

    @bt_uk Is there an issue with Eurosport on BT TV it was 412 and now channel has disappeared

  • jocarter28 Jo Carter (@jocarter28) reported

    @bt_uk How do i make a complaint about an engineer who claims to have visited and never did.

  • RooPritchard Ruairidh (@RooPritchard) reported

    Hate to moan about companies on here, but after five engineer visits over the past 10 months, I am still having an absolute nightmare with my @bt_uk broadband. 50 drops in services in May. Still no solution. Sixth engineer visit booked for Monday, and my patience is all but lost

  • DaveClarksonAUS David Clarkson (@DaveClarksonAUS) reported

    @andysc @bt_uk @OpenreachHelp Yes it was an OR problem- we switched TO Virgin (cable)