BT (British Telecom) Outage Report in Cardiff, Wales
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Cardiff come from postal codes CF24 , CF5 , CF23 , CF11 , CF3 and CF14 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Cardiff, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Pontypridd, Caerphilly, Weston-super-Mare, Hengoed, Tonypandy, Pontyclun, and Ynysddu.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Internet | 28 minutes ago |
|
Cardiff
|
Wi-fi | 2 hours ago |
|
Newport
|
Total Blackout | 2 hours ago |
|
Newport
|
Total Blackout | 3 hours ago |
|
Newport
|
Total Blackout | 5 hours ago |
|
Cardiff
|
Total Blackout | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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lowri anne williams (@lowri_anne) reported from Cardiff, Wales@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
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lowri anne williams (@lowri_anne) reported from Cardiff, Wales@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, WalesSo after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales@bt_uk @OpenreachHelp cabinet, it seemed all he wanted to do was run a speed test and tell us that the line was ok and off he went! Excuse me for this as I had the same issue and it took me 2 years to get the line replaced, I'm ready to get the same done here as it seems each
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Dafydd Lewis (@dafyddlewis82) reported from Ynysybwl, Wales@bt_uk need some help with my account please been waiting for an email from u to confirm something but not had it
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OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Giggsy (@DjGiggsy) reported from Cardiff, WalesWhy is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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Tom Neville (@TNevillee) reported from Trethomas, Wales@bt_uk Your wifi is absolutely ******* shit, thanks
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Annette Pritchard (@touristory) reported from Barry, WalesWith no irony intended, I’ve been trying to download this story for 5 minutes. Nowhere as bad as some of the worst areas I imagine but really a few lines of text, just a couple of miles from Cardiff #Sully @BT_UK
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Tom Neville (@TNevillee) reported from Trethomas, WalesBT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Ryan Crocker (@crocker74) reported from Cardiff, Wales@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales@VinSullivan @AIMS_Meat @btbusinesscare Yes, they're piss poor
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Jo (@rubyrockcake111) reported from Barry, Wales@bt_uk @OpenreachHelp @WeAreOpenreach @BBCXRay @skytv No Broadband, no landline no downloads, no catchup etc, for 6 weeks. Every week it’s a different excuse. This week lightening strike! I’m getting really fed up. Please someone help.🤯
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Dave Maydew MW0DCM (@dave_maydew) reported from Tylorstown, Wales@SteveZPU @bt_uk @OpenreachHelp As they've noticed that the neighbors are getting 20-30mb faster than we are stuck at 24mb!! It could either be a drop line issue or the connection between one of the other poles to the one we're connected to.
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Nörm•i•am (@storrmin571) reported from Cardiff, Wales@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Turner (@skipoleschris) reported@Eddie_K_1974 @bt_uk Yep, they have a routing problem that is preventing access to any services or sites hosted by Amazon in one of their US or Asian data centers. It's VERY frustrating that @bt_uk aren't providing any status updates or ETA for a fix.
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L-G (@LG_77777777) reported@bt_uk Please fix your issue with NAT I can’t play fifa 23 on Ps5
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Shaun Irvine (@_shaunirvine) reportedit looks like BT Broadband is down with many reporting no internet connection at all, me included, anyone else having any issues with theirs? @bt_uk
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Rob (@Damn_It_Robbb) reported@jasondh1972 @bt_uk @ring_uk It looks like there's a big Backbone routing issue with BT, it's failed. all traffic going between USA and UK. so devices like Amazon fire sticks etc are offline too, and alot of websites which use US servers I guess. I hope they fix it asap.
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Kirstie (@epixieme) reported@a13xyZZZ @bt_uk I'm also having issues connecting to mongodb and various other cloud services. I can connect with no problem when tethering to my phone. This is definitely a BT issue. @BT I'm getting refusals and timeouts as are other people if you check all over twitter.
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Martho (@R_Martho) reported@_shaunirvine @bt_uk NAT type issues for me
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Chris Buckingham (@chrisB922) reported@bt_uk @rachaelmouldin1 I’m having the same problem and I’m with BT
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Chris Buckingham (@chrisB922) reportedHaving an @bt_uk NAT type failed issue is the worst😭
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Eddie First ⚡️| 🌳 (@1eddiefirst) reported@Eddie_K_1974 @bt_uk I have the same problem in Winchester.
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David Gouveia (@davidgouveia) reported@bt_uk I’ve been having issues with my internet for the past week now but today is something else. Got a new BT Smart Hub but that hasn’t helped at all…. My wife and I work from home and this just doesn’t help