BT (British Telecom) outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Caerphilly, Weston-super-Mare, Pontypridd, and Ystrad Mynach.

City	Problem Type	Report Time
Cardiff	Internet	18 hours ago
Newport	Internet	2 days ago
Newport	Wi-fi	2 days ago
Newport	Internet	4 days ago
Caerphilly	Internet	5 days ago
Caerphilly	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Tom Neville (@TNevillee) reported 2 minutes ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Adam Lee (@AdamLee2011) reported 3 minutes ago from Newport, Wales

  Bt sport not working on virgin media 😡 #Btsport #virginmedia

• 
  Chris Murphy (@murfilicious) reported 4 minutes ago from Cardiff, Wales

  @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

• 
  Nörm•i•am (@storrmin571) reported 5 minutes ago from Cardiff, Wales

  @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

• 
  Gavin Allen (@Gavinallen) reported 5 minutes ago from Cardiff, Wales

  @btsport make it as hard as possible to leave. No way to cancel via the app, live chatbot says it can’t perform that function. BT person on phone says I have to call my bank to put a bar on the DD they set up. How does a company with service this bad have any customers?

• 
  NATALIE BALL 🛡️ (@Natalieball1984) reported 7 minutes ago from Cardiff, Wales

  @bt_uk absolutely appalling customer service to my mum who had shielded since March 2020! She can't use BT sports anymore and BT are saying £130+ to remove it!! She doesn't have any money! She is stressed, immune compromised and BT drop this on her! Shameful!

• 
  Tom Neville (@TNevillee) reported 7 minutes ago from Trethomas, Wales

  Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

• 
  Neil 'DBtC' (@crfc1876) reported 13 minutes ago from Cardiff, Wales

  @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

• 
  Alwyn (@ibsen67) reported 17 minutes ago from Cardiff, Wales

  Just reported scam automated phone call telling me my BT service will be terminated, to @BTCare. Its quite a realistic call with strict tone that u feel u should follow instructions. Did 1471 and number that called me was 01816792513. Clearly scam that's an old London area code

• 
  🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported 17 minutes ago from Cardiff, Wales

  @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

• 
  Nickynackynoo (@nicnacnoopixs) reported 23 minutes ago from Trethomas, Wales

  @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

• 
  Gareth Starr (@starr3126) reported 27 minutes ago from Weston-super-Mare, England

  @bt_uk I find since we've had BT Internet it's very poor. Had it installed as Sky didn't do fibre in our area. Trouble with initial installation, which was eventually fixed. WiFi drops out daily, lags when the boys play the xbox or if I'm streaming via the PlayStation. #poor

• 
  Giggsy (@DjGiggsy) reported 29 minutes ago from Cardiff, Wales

  Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

• 
  Dave Bowden (@DaveBStDW) reported 33 minutes ago from Cardiff, Wales

  @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

• 
  Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported 33 minutes ago from Cardiff, Wales

  @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

• 
  Nickynackynoo (@nicnacnoopixs) reported 33 minutes ago from Trethomas, Wales

  So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

• 
  lowri anne williams (@lowri_anne) reported 38 minutes ago from Cardiff, Wales

  @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

• 
  Leon Ip (@ippyfuzion) reported 56 minutes ago from Newport, Wales

  @bt_uk No known issue. Since there was BT van outside my home doing some sort of upgrade on the copper wires of the area. Internet been very poor. Already replaced router twice. When gaming on PC with ethernet cable plug in and someone makes a WhatsApp call my ping spikes to 500ms!

• 
  lowri anne williams (@lowri_anne) reported 58 minutes ago from Cardiff, Wales

  @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

• 
  Ryan Price (@ryanprice1927) reported 59 minutes ago from Llantwit Fardre, Wales

  Time to cancel @SkySports and @btsport as I am funding this bollox. £80 million ffs. Better centre halves in the Rhondda

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bakerbird  (@cakey12) reported 2 minutes ago

  @bt_uk been trying for 3 days now see my bill. Please don’t tell me you are not aware of any problems. How about telling me how this can be resolved. You emailed to say bill is available ……. All I get is 3 dancing dots !!!!!

• 
  Elek Eklund (@EklundElek) reported 2 minutes ago

  @tctantan @bt_uk @bt_uk a once great company is now CRAP so I’m not surprised by what you’re saying 🤙🏻 You should ask to see the itemised phone bill for the non existing service! 🤙🏻

• 
  Steve (@SanatoriumSteve) reported 3 minutes ago

  @bt_uk Hey BT or EE or whoever the hell u identify as at the moment. Sort ur damn app out!! Logged out multiple times over past few days, for what reason?? Have had to verify who I am each time!! That's including the 2 hrs wait for a text verification code just to continue!!

• 
  Vicky Johnson (@VicJohnson04) reported 3 minutes ago

  @skytv £39.95 (installation fee!) to send out a new sky box when I’m already a very loyal customer. Daylight bloody robbery @bt_uk I think you’ve e got yourself a new customer

• 
  Ma$joe (@Twoostep22) reported 4 minutes ago

  @bt_uk you are truly the worst company for customer service.

• 
  Brian McBride (@brian_mcbride1) reported 4 minutes ago

  @bt_uk 2/2 Subsequent calls & one did say there was 'a known issue'. Called before i went away & made a complaint that as I said earlier, was reported closed almost immediately after confirmation email said it was being processed

• 
  Rhonda 💙 🇺🇦 🏳️‍🌈🏳️‍⚧️ (@rhondawainman) reported 4 minutes ago

  @bt_uk Tried that and the customer service agents kept cutting me off. Waste of bloody time.

• 
  H (@countrymousie) reported 5 minutes ago

  @btbusinesscare It's dropping in and out. I have no mobile signal here so I suspect Starlink is my best bet

• 
  bakerbird  (@cakey12) reported 6 minutes ago

  @bt_uk you’ve emailed me saying I can view my bill, can’t get into my account. Is there a problem with your website ??? Been like it all day and I’d like to see my bill !

• 
  Paul stagg (@Staggly) reported 9 minutes ago

  @bt_uk @M300bt3 i’ve had multiple calls and they just say we are trying to fix it - they don’t care - it’s breach of contract surely and they need to compensate us